June 2023 Newsletter - Sussex Home Care Hub

THEHOMECAREHUB

Training&SupportdedicatedtoHomeCare

DSPTdeadline30thJune

Thedeadlineforcompletingyourtoolkitfor 2022/23is30June, andit’sapproachingquickly!

Wejustwantedtoremindyouthatyoustillhavetime tocompleteandpublishyourDSPTfor2022/23by 30June.Ifyoudon’thaveanup-to-dateDSPT,you cannotuseitasevidenceofyourcurrentdata protectionarrangements.Remember,youneedto keepyourDSPTuptodateforittobevalid.

Youcangettailoredsupport,trainingandadvicefromus.Justgetintouchbyemailing natasha@sussexdigitalteam.co.ukorattendingourworkshopDSPTRepublicationon28thJuneat1430: https://www.eventbrite.co.uk/e/636645733527

Alternatively,booktoattendoneofthenationalwebinars:

· ReviewandrepublishyourDSPT–Tuesday20June,3-4pm -Bookhere

IfyouhavepublishedyourDSPTbefore,youneedtocheckyourpreviousanswers,updateandrepublish.Allyour previousanswerswillstillbeonthesystem.

· PublishDSPT:Toptipsformulti-sitecareproviders-Thursday22June,12.45–1.30pm-Bookhere

Ifyouareacaregroupwithmultiplesites,youmaybeabletopublishoneDSPTtocoverallsitesiftheyusethe samepoliciesandprocedures.WhenyoupublishyourDSPTyouneedtoselectallthebranchesassociatedwith yourheadquartersDSPT–otherwisetheywon’tappearashavingaDSPTinplace.

· CompletingtheDSPT–Tuesday27June,3-4pmBookhere

A general session for any care provider who is publishing for the 1st time or reviewing & republishing. If you can’t attend, you can view recordings, slides and Q&As here.

You can access free guides, tools and templates on completing your DSPT Or contact the Better Security, Better Care national helpline: help@digitalsocialcare.co.uk, telephone 0808 196 4848.

Whatever stage you’re at, we strongly recommend that you complete your DSPT and prove your compliance view the online guidance, call the national helpdesk, or access local tailored support.

Contents

● CQC-DataSecurityandProtectionToolkitdeadlineapproaching

● Homecare-Free tailored support to protect information using the DSPT

● News- Blog

● DataProtection&Compliancewith Royds Withy King Solicitors

● RCA2023Conference

● Rishi Sunak praises Sussex Home Care Provider

● JoinourHomeCareFacebookPage

● SkillsforCare-Funding for training

● GoingDigital?

● Howcandigitaltechnologiessupportcare?

● UseofTechnologyinPreventativeCare-Log My Care

● News-Ransomware attacks hits 82% of UK healthcare providers in 2022

● BarclaysDigitalUpskilling

● BarclaysDigitalChampionProgramme

● FreeTraining&Events-June/July

● SkillsforCare-Webinars

● TopTips-MSWord

● FireRiskAwarenessTraining

● MILENewsletter

● DigitalGlossary

● DigitalSocialCare-Eventsandtraining

● Contacts

Homecare: free support to protect information

No Time Like The Present: How Homecare providers are free tailored support to prote using the DSPT

Are you a homecare service struggling to find time to complete the Data Security and Protection Toolkit (DSPT)? If so, you're not alone Managing multiple care and administrative tasks is daunting, and completing your DSPT might not be at the top of your to-do list. However, keeping clients’ staff and funders’ information safe is a legal, regulatory and contractual requirement. The DSPT can help you to meet those requirements – and provide evidence that you do. More homecare providers are using the toolkit, but there’s still a long way to go While there’s been a 30 per cent increase in homecare services completing the DSPT, 80% of care homes with nursing are already compliant

We hear that some homecare providers believe the DSPT isn't really for them, or that it takes too long to complete The reality is, the DSPT is the official self-assessment tool specifically designed for all CQC-registered social care providers – including homecare It should be completed at least once a year The deadline for 2022/23 is 30 June 2023, so you still have time And there is free, fully-funded support available from the Better Security, Better Care programme to help you work through the toolkit

The DSPT can actually save you time Yes, you do need to set aside time to complete it, but because it brings together all the issues you need to consider into one comprehensive self-assessment, you don’t need to do a lot of research yourself. And if you find that there are gaps in your policies or procedures, you can access templates to adapt to your organisation – you don’t have to start from scratch.

If you have multiple services and they all follow the same policies, you can just complete one DSPT for all sites The DSPT can also help you to avoid the fall-out from a cyber-attack or data breach, which can be very time consuming. You could lose access to data such as staff rosters, banking or care plans for months.

And why not use some of our time? As one of the Better Security, Better Care local support partners, we can provide you with free support to guide you through the DSPT self-assessment. Completing the DSPT can seem overwhelming, but it's important to view it as the final checklist for ensuring you have all the necessary data protection safeguards in place This will allow you to reassure your clients, their families, and your employees that their information is safe

Nick Griffiths, Lead Quality, Compliance & Development Manager at Bluebird Care Franchises, found that completing the DSPT centrally actually freed up staff time, and gave him peace of mind that all franchisees were doing everything they could to protect both staff and clients’ data He also found that working through the DSPT allowed him to take a ‘helicopter view’ of all their policies and identify any gaps

If you're worried by the thought of starting the DSPT, Nick has some tips He recommends breaking it down into bite-sized pieces For him, dedicating half an hour a day over the course of a week, and filling in the mandatory sections first, helped to break it down and make the process more manageable

As one of the local partners of Better Security, Better Care, the official support programme on the DSPT - we offer free, professional support from a friendly face, supporting your journey, answering any questions you might have, and helping you to fill in the gaps in your policies, procedures or practices

Don't miss out on the benefits of completing the DSPT By demonstrating that you are meeting minimum GDPR requirements, one step at a time, you can improve your data security and compliance with every DSPT question answered. Remember, free tailored, personal advice is available to help you on your journey.

News- Blog

Newsletterarticle/blog

Author: SadiaMohammed,ManagingDirector,fromB-HopeasmalldomiciliarycareserviceinLeicester

Title: ProtectingYourDomiciliaryCareBusiness:TheImportanceofImplementingtheDataProtectionand SecurityToolkit(DSPT)

“I’msogladwecompletedtheDSPT.Everythingismovingtodigital,andithelpsyoutoprepareforthat safely.”SadiaMohammed,ManagingDirectorfromB-HopeshareshowtheDSPThelpedthemfuture prooftheirbusiness.

Asadomiciliarycareprovider,ensuringthesafetyandsecurityofbothmystaffandclientsis paramount.Intoday'sdigitalage,thismeansnotonlyphysicalsecuritybutalsodigitalsecurity.At B-Hope,asmalldomiciliarycareserviceinLeicester,welearnedthisthehardwaywhenaphishing attackbreachedouremailserverandgainedaccesstocarers’personaldevices,leadingtodevastating consequences.

However,wewereabletorecoverandfuture-proofourbusinessbyworkingwithour BetterSecurity, BetterCare localsupportorganisation,Emcare,andcompletingthe DataSecurityandProtectionToolkit (DSPT).TheDSPThelpedustoreviewourpolicies,strengthenourbusinesscontinuityplanning,andput therightmeasuresinplacetoprotectourservice,includingupdatedpoliciesforsoftwareupdatesand passwordchangesonpersonaldevices.

TheDSPTisthedifferencebetweenyouputtingtherightstepsinplaceornot.Wenowhavestrict policiesthathelptoprotectusagainstsomethinglikethisfromhappeningagain,andabusiness continuityplanthatincludescybersecurity.

CompletingtheDSPTisanessentialstepfordomiciliarycareproviderslookingtofuture-prooftheir businessandensuretheyarepreparedforthedigitalage.TheBetterSecurity,BetterCareprogramme providesfreesupporttohelpcareproviderscompletetheDSPTthrough28localsupportorganisations acrossEnglandthatoffertailoredsupporttothesector.

IurgealldomiciliarycareproviderstoimplementtheDSPTaspartoftheirstepstofuture-proofingtheir business.Trainingissoimportant,andstaffneedtoknowwhatpoliciesareinplace.Mobilephonesin domiciliarycaresettingsareverycommon,andI’mgladInowknowtherisksinvolvedandhowto assessthem.

Herearesometoptipsforfuture-proofingyourdomiciliarycarebusiness:

● CompletetheDSPTtoensureyouhavetherightmeasuresinplacetoprotectyourservice.

● Reviewyourpoliciesregularly&strengthenyourbusinesscontinuityplanningtoincludecyber security.

● Ensurethatstaffaretrainedondataprotectionpoliciesandunderstandtherisksinvolved, especiallywithmobiledevices.

● Stayuptodateonsoftwareupdatesandpasswordchangesonpersonaldevicestoensure maximumsecurity.

Data Protection & Compliance

th Royds Withy King Solicitors - RKW

With the help of local solicitors specialising in social care, learn how to stay compliant with the Data Protection and UK GDPR legislations, which in turn will help you stay compliant with the CQC and avoid fines for data breaches by the ICO. Whilst during the pandemic, data protection was not high on the agenda for either the CQC or the providers, this is about to change.

As a part of their assessment relating to caring and well led, CQC will be looking at the way you manage your data. Some of the questions you may be asked are:

· What personal data do you hold or collect?

· What do you do with that data?

· Who do you share it with?

· How long do you keep the data?

· What is the lawful basis for processing the data?

CQC will check that your records comply with Regulation 17 Health and Social Care Act 2008 (regulated activities) Regulations 2014:

· Data protection legislation.

· Accessible information standard and

· The toolkit (where necessary)

Some of the common problems you can avoid that CQC inspectors have identified are:

· Personal and special category data (health information) not being shared securely:

· Password protect or encrypt documents,

· Secure sharing sites

· Egress for emails

· Software up to date.

· Doors to offices is being left unlocked, open and unattended

· Data being taken off site and not backed up/ sufficiently protected

· Staff not being sufficiently trained

Completing the DSPT self assessment can help prove your compliance with Data protection legislation and UK GDPR. It can also help you prevent data breaches, reduce the risk of cyber attacks and make dealing with requests from individuals to exercise their rights in respect of personal data much easier.

Completing the toolkit can help you reduce the risk of fines from the ICO for non-compliance as you will be able to show the steps you have taken to minimise the risks.

RishiSunak-PraisesSussexCareHome

AnCQCOutstandinghomecareprovider,coveringBexhill, Hastings,andBattle,hasbeenpraisedin PrimeMinister’sQuestions andcongratulatedbyRishiSunak.

ThecompanyhasrecentlybeenratedasOutstanding bytheCareQualityCommissionaswellaswinninganaward attheHomeCareAwards.

Heartheprimeministerspraiseintheclipbelow https://youtu.be/MZLvCIXkLd4

Forthefullstory,followthelink: RishiSunakpraiseshomecareproviderinPrimeMinister'sQuestions

RCA Conference - 19th July 2023

We would like to invite ALL providers in East Sussex and Brighton & Hove to our 2023 annual conference at the historic and picturesque Herstmonceux Castle.

Date: 19th July 2023

Location : Herstmonceux Castle Hailsham BN27 1RN

Time : 09:30 (Registration)

This years event will feature display stands to meet & speak to industry specialists as well as talks from :

Amanda Partington-Tood, CQC - Assistant Director of Adult Social Care

Mark Stainton - Director Adult Social Care

Councillor Maynard - Lead Member for Adult Social Care

And many more.

Two tickets available per member, additional available on request - Contact RCA

Light lunch, coffee and teas will be served throughout the event in the castle court yards.

To book your tickets please visit:

Skills for Care - Funding for training

Money for training – individual employer fundi

As an individual employer you can apply for the individual employer funding to train yourself and your personal assistants (PAs).

People who are in receipt of adult social care direct payment and those who use their own money to employ personal assistants can apply for funding to pay for:

■ their personal assistants training and development needs

■ the development of their knowledge and skills as an employer of personal assistants

■ hiring replacement support whilst your usual PA is attending training courses and travel.

Applications can be submitted until 17:00 on 15 March 2024.

⇨ Find out more and apply

How can digital technologies support c

We know technology is increasingly playing a significant role in how

Get it right and technology can help enable outstanding quality and personalised individuals, their families and carers. See this Gov.UK blog to see technology How can digital technologies support care? - Social care (blog gov uk)

It's not unusual… Most of us now use digital technology in some way in our day to day lives Whether it’s doing our weekly food shop via an app on the phone, wearing a watch to track how many steps we are taking each day, or a using a smart speaker to remind us to take the roast out of the oven on time! It’s no different in the adult social care sector and often the same technologies and gadgets we use at home can also be used to support how we care for people But when this everyday tech is packaged up as “ care technology” it can feel a bit intimidating and technical

In our work to support the digital transformation of the adult social care sector we want to make sure we keep the focus on the difference technology can make to people’s lives and how care is delivered Using technology to support care shouldn’t be daunting And you definitely don’t need to be a tech-whizz to be able to use it. If you are using a smart phone in your day-to-day life, then using technology to support care is no different.

Going back to the devices we may already be using at home, mobile phones and tablets have already found their place as invaluable tools to support people in remaining connected with families and loved ones. They can also be used to set medication or hydration reminders or to manage repeat prescriptions.

Exercising mind and memory Digital solutions to support reminiscence, as well as art-based solutions, such as music therapy, are helpful in supporting people with learning disabilities or those living with dementia. Even playing games on a tablet is a way in which technology can incorporate therapeutic approaches into care routines

There are many ways embedding everyday technology into care planning can play a part in supporting people These approaches to using technology in care settings can deliver big results, but what about solutions requiring more investment in time or finances? Solutions supporting delivery of care include vital signs monitoring, falls prevention and detection technologies We are seeing strong evidence around the role these technologies play in keeping people safe and preventing hospital admissions, but there’s a lot to think through.

With this in mind, we want to support CQC registered providers in making decisions about which care technology solutions they might choose to invest in We recently announced the launch of our technology fund. The funding will support providers to test and adopt care technologies that address local priorities, by providing implementation and evaluation support to develop an evidence base to prioritise which technologies have proven benefits for the sector

Integrated collaboration We’re working with local integrated care systems to manage applications to our Adult Social Care Technology fund, which will focus on:

● Care quality and safety (including safe discharge from hospital)

● Avoidable admission/re-admissions to hospital

● Support for people to live independently

We know technology is increasingly playing a significant role in how care is delivered Get it right and technology can help enable outstanding quality and personalised care, empowering individuals, their families and carers

To find out more about how our care technology funding support could help you please get in

Technology in Preventative Care

Preventive care is the future of health and social care and a crucial part of

This means care does not differ in quality regardless of someone’s age, gender, geograph background, ethnicity, religion or socioeconomic status By facilitating activities like data monitoring, technology can enable this, improving health outcomes for all The benefits o It helps people avoid illness and injury, manage chronic conditions more effectively and s longer. This is incredibly impactful in social care, where people often have complex health and care needs that require ongoing support. By embracing preventive care, we can reduce the need for more expensive and intensive care interventions, improve quality of life and promote independence and well-being

One of the key ways technology enables preventive care is through data collection. Collecting data on people’s health and care needs means we can identify potential health risks and intervene early to prevent problems from developing or worsening For example, by monitoring blood pressure, blood sugar levels, or medication adherence, care providers can identify potential issues before they become serious and take action to address them Greater data collection also unlocks the potential for machine learning and artificial intelligence to pick up trends early and take steps to prevent negatives outcomes such as hospital visits, saving the NHS untold millions

This is where digital care management comes in By enabling care providers to track and monitor people’s health and care goals over time they can identify any changes or trends that may indicate a need for intervention For example, if someone’s blood pressure is consistently high, or their mobility is declining, this could indicate a need for further assessment or support. By tracking the outcomes of care that people receive and enabling them to set goals, care providers can intervene sooner if things go wrong and provide person-centred care that meets people’s needs.

Remote monitoring is another important way that technology can enable preventive care. By using remote monitoring tools such as wearable devices, care providers can keep track of people’s health and care needs even when staff are not physically present This can be particularly beneficial for people with chronic conditions such as diabetes or heart disease, who may require ongoing monitoring and support Remote monitoring can also support people with mental health needs By using digital tools such as apps or online platforms, care providers can deliver psychological interventions remotely, providing people with the support they need to manage their mental health and well-being

In addition to enabling preventive care, technology can also improve access to social care services Digital tools such as online assessments, video consultations, or telehealth services, help care providers reach people who may not otherwise be able to access care This is particularly important for people who live in rural or remote areas or have mobility issues that make it difficult to attend in-person appointments.

Technology can also help to reduce the administrative burden on care providers, freeing up more time for direct care By using care management platforms for scheduling, record-keeping, or medication management, care providers can streamline their workflows and focus more on delivering person-centred care that meets people’s needs.

Overall, technology has the potential to transform social care by enabling preventive care, improving access to services, and reducing the administrative burden on care providers. By using digital tools to collect data, monitor health and care needs remotely, and deliver care interventions, care providers can ensure that people receive the right care, at the right time and in the right place

Log my Care’s platform for care management is just one example of how technology can enable preventive care in social care. By providing care providers with the tools they need to track and monitor people’s health and care goals over time, Log my Care is helping to promote early intervention, person-centred care and improved health outcomes. As social care providers continue to embrace technology, the potential to transform social care and improve outcomes for all is immense.

Ransomware Attacks

Ransomware at UK healthcare p

New data has shown the growing risk of ransomware to British and Irish healthcare providers.

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, has released a new report showing the increasing impact cyber crime has on the Irish and UK healthcare sectors, entitled ‘Rising Threat Of Malware Attacks In Ireland And United Kingdom Healthcare Sectors’

KnowBe4’s report details the rise of malicious attacks, financial costs, recovery efforts and other detrimental impacts cyber attacks have on Irish and UK healthcare sectors.

The report outlines contributing aspects to these attacks including the cost of one wrong click, the region-wide weakness, rising cyber attacks in the recent year, emerging threats from state-aligned groups and the importance of strengthening the human firewall. Key findings include:

● UK organisations collectively experienced a surge in cyber attacks in 2022, with a 77% increase over 2021 Healthcare was the third most frequently targeted sector, with an increase of 74%.

● The impact of breaches is proving to be more far-reaching in terms of cost and time than previously thought. Organisations could be paying off the debt of a breach for many years to come. Therefore, stopping attacks becomes an even greater priority.

● Although some organisations may have a poor starting point, changing the overall security culture and investing in a solid security awareness training strategy can provide a rapid return on investment and significantly reduce risk

● A survey of 100 cybersecurity managers in the UK health sector found that 81% of healthcare organisations in the UK had been hit by ransomware in the previous year 38% of the healthcare organisations attacked paid a ransom demand to get their files back. 44% refused to pay a demand and lost their healthcare data as a result. Close to two-thirds (64%) of respondents admitted their organisation has had to cancel in-person appointments because of a cyber attack

● Ransomware continues to be a menace, with the geopolitical climate creating an increasingly tricky situation for organisations to stay ahead of

For the full story, follow the link

Barclays Digital Upskilling Returns

We are pleased to announce the ve Digital Upskilling programm Barclays Digital Wings, is back for 2023.

This programme has been designed by care providers based on your feedback

These events are limited and very popular so please book earl

Digital Office Skills - MS Excel - NEXT STEPS

Tuesday 20th June: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585316877537

If you already know the basics of Microsoft Excel, or have attended us to learn the next steps. You will be supported to learn some of the more advanced functions, including Formatting your spreadsheet; Using a wider range of formulas; Presenting data with graphs and charts.

Communication at Work - MS Teams

Tuesday 4th July: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/585378331347

You will be supported to learn some of the basic functions of Teams: Video calls and instant messaging, Collaboration tools, managing files and folders, sharing and permissions

Digital Office Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585385633187

Getting started with Microsoft Word: create a new document; Add to and amend your document; Review your document; Save your document.

Digital Office Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm

https://www.eventbrite.co.uk/e/585328863387

If you are already confident using MS Word, join this session to learn about some of the advanced features, hints and tips to help you make your documents look even more professional. It is a must for any manager/administrator.

Barclays Digital Champion Programme Digital Champion Programme

Having digital skills – even just basic onescan make a big difference in both your personal and work life.

Working collaboratively with Barclays, we are able to offer you this amazing, free Digital Champion programme. The programme was designed for anyone who wants to support the people around them to develop these essential digital skills. You will be teaching essential digital skills to help people become more skilled or avoid becoming digitally excluded and isolated The programme uses virtual sessions alongside online learning modules on Digital Wings to create an environment for Digital Champions to develop their digital skills ready to start supporting people around them. You don’t need to be a digital expert to become a Digital Champion but you do need a passion for helping others.

es it work? To become a Digital Champion you’ll join minute virtual sessions hosted by Barclays Digital You’ll also need to complete some specially selected arning modules in Digital Wings to help boost your ge and give you the skills you need to share with

gramme will take around six weeks to complete with 90 minutes of learning each week Following this, hampions will have a learning space to revisit for new g, resources and more support if needed.

Here’s what we’ll cover: Virtual sessions: Becoming a Digital Champion, digital basics and fraud and scams Online courses: Communicating, transacting and being safe and legal online.

More information about the programme can be found here:

https://digital wings uk barclays/digital-champions

Getting started!

Follow the steps below to get started:

1 - Register - When you register to become a Digital Champion, you’ll join a cohort of other Digital Champion trainees. You’ll stay in this group throughout the programme, and you’ll have to attend each session to complete the programme and become a Digital Champion.

2 - Complete the learning - In addition to attending the virtual sessions, you’ll need to complete three specially selected Digital Wings modules which cover all the topics you’ll be expected to start sharing in your Digital Champion role. In each session and module, we'll give you some ideas on how you can use the learning to help others.

3 - Tell us how you’re doing - Once your learning is complete Barclays team will ask you to share how you’re doing after 30, 60 and 90 days so keep a note of how many people you’re helping. This could be by sharing Digital Wings or showing people how to do something digitally for the first time. You will also have the opportunity to let Barclays know if you need any more help.

Free Training & Events - June/July

Digital Office Skills - MS Excel - NEXT STEPS

Tuesday 20th June: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/5853168

If you already know the basics of Microsoft Excel, or have attended our Basic Ski the next steps. You will be supported to learn some of the more advanced functio , g g your spreadsheet; Using a wider range of formulas; Presenting data with graphs and charts

Data Protection, Compliance with Royds Withy King Solicitors - RKW Goodman

Wednesday 21st June 2023 at 11.00 - https://www.eventbrite.co.uk/e/615188895547

With the help of local solicitors specialising in social care, learn how to stay compliant with the Data Protection and UK GDPR legislations, which in turn will help you stay compliant with the CQC and avoid fines for data breaches by the ICO. Whilst during the pandemic, data protection was not high on the agenda for either the CQC or the providers, this is about to change.

As a part of their assessment relating to caring and well led, CQC will be looking at the way you manage your data. Some of the questions you may be asked are:

● What personal data do you hold or collect?

● What do you do with that data?

● Who do you share it with?

● How long do you keep the data?

● What is the lawful basis for processing the data?

CQC will check that your records comply with Regulation 17 Health and Social Care Act 2008 (regulated activities) Regulations 2014:

● Data protection legislation.

● Accessible information standard and

● The toolkit (where necessary)

Completing the DSPT self assessment can help prove your compliance with Data protection legislation and UK GDPR It can also help you prevent data breaches, reduce the risk of cyber attacks and make dealing with requests from individuals to exercise their rights in respect of personal data much easier. Completing the toolkit can help you reduce the risk of fines from the ICO for non-compliance as you will be able to show the steps you have taken to minimise the risks.

Mental Capacity & Consent - New Legislation

Wednesday 28th June 2023 at 10.30 - https://www.eventbrite.co.uk/e/636628742707

Relevant information about people you support is already safely shared between doctors, nurses and other professionals and staff Very soon, adult social care providers will also be able to access these records However, The Integrated Care Record is only provided to health and social care organisations that can comply with the relevant laws about data protection We will look at relevant new legislation and any changes, including new LPS changes and the revised LPS code

Free Training & Events continued

DSPT - Interactive Workshop - We’re here to help!

Wednesday 28th June 2023 at 14.30 - https://www eventbrite co uk/e/63664573

Previously published at Approaching Standards. In this session, we look at the rec and help you navigate through these to achieve ‘Standards Met’ when you republi

By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards.

This webinar and interactive workshop will guide you step by step to completion and publication of your toolkit to standards met.

Communication at Work - MS Teams

Tuesday 4th July: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/585378331347

You will be supported to learn some of the basic functions of Teams: Video calls and instant messaging, Collaboration tools, managing files and folders, sharing and permissions

Republish your DSPT to ‘Standards Met’ - It’s still not too late!

Thursday 6th July 2023 at 14.30 - https://www eventbrite co uk/653776231307

In this session, we look at the recent changes to the DSPT and help you navigate through these to achieve ‘Standards Met’ when you republish your DSPT for the 22/23 year.

If you previously published your DSPT at Approaching Standards (or Entry Level), you have to get to Standards Met in order to republish your DSPT You cannot publish at Approaching Standards more than once. It is a temporary arrangement to help you to get to Standards Met.

Publishing your 2022/23 DSPT , it is still not too late - By completing your DSPT, you will provide evidence that you meet all of the minimum legislative requirements of the DPA and UK-GDPR as well as some cyber security best practice. Standards Met is the level that all care providers should be aiming for as it demonstrates that they also meet the health and social care data security standards.

This webinar and interactive workshop will guide you step by step to completion and publication of your toolkit to standards met The deadline for publishing your DSPT for 2022/22 is 30 June 2023

This webinar is for care providers who have published before, and are reviewing and republishing their DSPT but don't worry if you have never published, we will help you keep up.

Free Training & Events continued

NHS MAIL - COMMON PROBLEMS - We can help.

Tuesday 11th July 2023 at 14.30 - https://www.eventbrite.co.uk/653779481027

NHSmail is a free, secure email system that is available to all CQC- registered car have achieved Approaching Standards on the Data Security and Protection Toolkit.

This Masterclass is designed to help you with the following:

• Getting set up with a new mailbox

• How to access your account and set up the shared mailbox

• How to do password resets

• How to obtain additional accounts

• How to go about joining, moving and leaving a site

• Where do you need to go to raise requests or get the correct support? We will answer your questions with any issues or concerns you may have.

Data Protection & GDPR - ROPA and IAR

Thursday 13th July 2023 at 14.30 - https://www eventbrite co uk/653923812727

Access to Care Records, & the use of Data & Technology are fundamental to Health & Social Care delivery, therefore the Care Quality Commission will assess how safely they are used, & how well-led Care Providers are in terms of information governance. Question C3.3 from the Key Lines of Enquiry (KLOE) asks: “How are people assured that information about them is treated confidentially ?” And question W2 8 asks: “How does the service satisfy itself that it has robust arrangements in line with Data Security Standards?” How confident are you that your data protection is up to scratch?

The Information Asset Register (IAR) and Record of Processing Activities (ROPA) will be explained & discussed

Watch this short video and decide for yourself, then join our free webinar to hear how to stay compliant. https://www youtube com/watch?v= YRs28yBYuI

Digital Office Skills - MS Word

Tuesday 19th Sept: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/585385633187

Getting started with Microsoft Word: create a new document; Add to and amend your document; Review your document; Save your document.

Free Training & Events continued

Single Assessment Framework

Wednesday 20th Sept: 2.30pm - 3.30pm - https://www eventbrite co uk/e/62520

Changes that CQC is implementing to their system of inspection and regulation.

CQC is developing a new approach to regulation called a single assessment fram pp providers, local authorities and integrated care systems. They will continue to use:

● five key questions (safe, effective, caring, responsive and well-led)

● four-point ratings scale (outstanding, good, requires improvement and inadequate)

Under each key question there are a set of topic areas and quality statements The statements describe what good care looks like and will link to the regulations

What will be different?

● Gathering evidence: CQC gather evidence to support their judgements in a variety of ways and at different times – not just through on-site inspections. This means on-site inspections will support this activity, rather than being our primary way to collect evidence

● Frequency of assessments: They will no longer use a service's rating as the main driver when deciding when we next need to assess Evidence we collect or information we receive at any time can trigger an assessment.

● Assessing quality: Judgements about quality will be made more regularly, instead of only after an inspection. The assessments will be more structured and transparent, using evidence categories as part of the assessment framework and giving a score for what they find hoping to make their decisions about ratings clearer and easier to understand

The process will continue to be changed, refined and improved and our presentation will reflect this If you want to hear the latest information on how the single assessment framework will work and what you need to do to prepare, this webinar is a MUST.

Digital Office Skills - MS Word - INTERMEDIATE LEVEL

Tuesday 17th Oct: 2.30pm - 3.30pm - https://www.eventbrite.co.uk/e/585328863387

If you are already confident using MS Word, join this session to learn about some of the advanced features, hints and tips to help you make your documents look even more professional.

It is a must for any manager/administrator.

Skills for Care - Webinars Managing

a service

ch our webinars covering different area r service:

CQC inspection

This webinar provides practical tools and advice about the new CQC inspection focus and Quality Statements During this webinar, you’ll gain insight into the new CQC Single Assessment Framework, and you’ll hear from managers and directors of other services on the CQC changes and what they are doing to be ready for the new inspection focus.

Providing evidence to the CQC

How do you prepare to have the evidence at hand for CQC assessments, monitoring and inspection? Delivered in partnership with The Outstanding Society, this webinar provides insight into how other adult social services gather and share evidence with the CQC From who to involve in this process, to how to manage and maintain robust evidence, you’ll hear from other frontline managers on their tried and tested methods. With live panel discussions and debate, you will learn how other services are adapting to meet the evidence requirements of the new CQC Single Assessment Framework You can also take a look at our GO Online: inspection toolkit

New managers - resources and support

This webinar is for all new managers and will provide an introduction to how Skills for Care can help you to be successful. It covers practical ways to recruit, develop and lead your teams, as well as how to further your own development and different ways to connect with peer support and local expertise.

Good governance - the benefits of board and trustee support

This webinar is aimed at frontline managers and nominated individuals. It provides insight into successful ways to recruit Board and Trustees and showcases practical examples of how their expertise can benefit people, staff and managers It also looks at how appointing the right mix of board members and trustees can add value to your service, helping you to meet the expectations of a well-led service.

Managing complaints - practical tips in effectively responding to feedback

In partnership with the Local Government and Social Care Ombudsman, this webinar provides an introduction to the relationship between CQC and the Ombudsman. It focuses on the importance of effective complaints handling and how learning from complaints can be used to drive service improvements Best practice guidance is shared and resources and support available to managers is highlighted

Practical approaches to working in partnership

Explore how the pandemic has helped adult social care providers establish new partners and successfully build upon existing ones. It will look at mutually beneficial relationships with a range of different partners, including examples from outside of the usual partnerships between health and social care.

Risk assessment - key principles to apply to protect your people, staff and service

Whether responding to the pandemic or other factors impacting your service, risk assessments are an important part of the day-to-day running of all types of adult social care services

Thi bi id f th k thi t b ild fid i i k

Top Tips - MS Word

Top Tip – MS Word Tip 9 - Sign your name on any docu

Of course, forms might signature. Luckily, you can draw a signature using Word and add it to any document.

Click "Insert" at the top of the screen, and then "Shapes."

In the "Lines" section, click the rightmost icon it'll look like a scribble.

The freeform drawing tool is listed under "Lines."

Your cursor will turn into a crosshair. Click and drag your mouse anywhere to write your signature. Once you finish, it'll be converted into a picture that you can move and resize.

Writing a signature with your mouse might not be pretty, but if you have a touchscreen or drawing tablet, you can use it in place of your mouse.

Fire Risk Awareness Training Sessions

Rescue Service have s rs to present Fire Risk A dditional overview on in ousing, Social Care, and Fire focus on Fire Risk Awareness and Intervention, and the Technology First Approach, which unity to forge a community awareness in the Activity when it comes to Fire Risk Awareness.

THE LEARNING OBJECTIVES

Integrating ‘Fire Risk Awareness’ into working practices

● Promotion of Safe & Well Visit

● Introduction to Fire Service Safe & Well Prevention Activity

● Exploring strength-based practice for practitioners

● Joint working between multi-agency partners.

The session and are aimed at sex.

Next available date: 29th June 2023

If you would like to learn more or join a session, please contact camilla.o'brennan@westsussex.gov.uk for an MS Teams Invitation

letter will focus on compassionate leadership, a leadership style that promotes compassion as a core value →

Being a leader in health and social care means developing the culture and modelling behaviours that cultivate person-centred, ethical and inclusive services.

Part of leading and managing in a values-based culture is creating an environment that prioritises compassion...

What is compassionate leadership?

An article from The King's Fund (2022) shared what compassionate leadership is and how it can benefit health and social care services:

'Compassionate leadership involves a focus on relationships through careful listening to, understanding, empathising with and supporting other people, enabling those we lead to feel valued, respected and cared for, so they can reach their potential and do their best work. There is clear evidence that compassionate leadership results in more engaged and motivated staff with high levels of wellbeing, which in turn results in high-quality care.' – West (2021)

Click here to learn more about compassionate leadership →

To read the full newsletter, follow the link:

Digital / I.T. Glossary

Broadband - Broadband is a high-speed internet connection. Before broadband, intern with dial-up connections that were very slow by today’s standards.

The most common types currently available are:

ADSL - ADSL stands for asymmetric digital subscriber line, also known as standard br broadband that provides an internet connection through the same line as your home phone.

It’s the most basic and commonly available type of connection. The other types of fixed-line broadband are cable and fibre broadband

Cable broadband - Cable broadband connects your home/business to a fibre cabinet in your area However, instead of using copper wires, cable broadband uses coaxial cables to connect to the cabinet, giving you a much faster internet connection than the traditional copper phone line cables used for ‘superfast’ broadband connections (up to 60Mbps).

What is a coaxial cable? Coaxial cable consists of a copper wire surrounded by a concentric conducting shield, separated by an insulating material Also known as coax cable, this type of cable is ideal for carrying high-frequency electrical signals with low losses

What is fibre broadband? Fibre broadband is a fairly inclusive term it simply means that fibre cables are used at some point throughout the connection from your provider to your home/business. To achieve a top-end internet speeds, you will need to have fibre-to-the-premises (FTTP) broadband. This means your connection is entirely serviced with fibre optic cables, from the exchange to your street cabinet and then also from the street cabinet to your home/business

FTTC (Fibre to cabinet) broadband connection - FTTC (Fibre To The Cabinet) is the most common type of broadband connection used in UK homes. It uses a blend of fibre and copper cables to deliver broadband into the premises via existing copper telephone wires. This makes it quick and cheap to install, as well as highly available throughout the UK.

An FTTC connection is shared with many other users around your local area This means it’s performance will be hindered during peak hours (when many other people are using it) and as such is not powerful enough for some businesses, especially those that rely heavily on internet use

Mobile broadband uses the mobile broadband network to connect you to the internet. It can be used anywhere there is a mobile phone signal.

Satellite - Satellite broadband connects to the internet via geostationary satellites While it has universal availability the main drawback is cost, which tends to be significantly higher than other types of broadband in terms of both setup and running costs

Broadband speed - Broadband speed will tell you your current internet speed in seconds. You can test your speed using a free Uswitch Broadband Speed Test (there are many others too) : Speed Test | UK Broadband Speed Checker with Uswitch com

Broadband speed will depend on many factors, including:

● Distance from the telephone exchange

● Time of day you go online

● Number of people in your business using the internet at the same time

● Wi-Fi interference from outside your as well as from your own devices

● Software updates & other downloads on your devices (mobile devices & TVs as well as your computers)

● Increased internet usage by others on the same ISP exchange

● Temporary problems with your internet provider

An average download speed in an urban area in Sussex not too far from the exchange and upload around 17Mbps

Why is broadband speed important? When it comes to internet speeds, most people t speeds but upload speeds are increasingly important.

Fast speeds allow for quicker downloads, uninterrupted streaming and also help to reduce the problems caused when a lot of people log on at the same time Faster upload speeds will make it easier to upload large attachments, make video calls, create content for platforms like YouTube, Twitch, and other services

Digital social care has produced a guide to help care providers understand what they need to consider They recommend that:

Care homes have broadband with a download speed of 40Mbps or more.

Care homes with 50 beds or more could benefit from a download speed of over 300Mbps where available.

As a guideline, 100 Mbps is good for multiple users/devices.

Below are examples of different internet activities to see what your internet speed needs might be:

Web browsing, social media and email: 1 Mbps

File downloads: 10 Mbps

Remote employee: 25 Mbps

Video streaming: 3 to 4 Mbps for standard, 5 to 8 Mbps for HD, 5 to 8 Mbps for 4K HD video conferencing: 6 Mbps

As well as broadband speed, you need to consider bandwidth

The list below shows how much upload bandwidth common internet activities use.

Digital social care resource: A quick guide to care home broadband - Digital Social Care

What is network bandwidth? Network bandwidth is a measurement indicating the maximum capacity of a wired or wireless communications link to transmit data over a network connection in a given amount of time Typically, bandwidth is represented in the number of bits, kilobits, megabits or gigabits that can be transmitted in 1 second Bandwidth is not a measure of network speed

Difference between bandwidth and internet speed - An easy way to understand the difference is to use a bath tap analogy:

The rate at which the water flows is the speed, but the amount of water that comes out is the bandwidth If you have a wider tap, more water will come out and fill the bath faster than if you had a more narrow tap You’ll need more water (bandwidth) to flow at the same speed if you’ve got more than one device connecting to the internet

What are bits, bytes, MB, KB, GB, TB etc?

A bit is the smallest unit of data that a computer can process and store A bit is either anything in data -a letter, a numeric value, a special character, etc. 1 byte is equal to 8 represented by a capital B letter and bit is always represented by a small b letter. Henc

There are 1000 MB in one GB

There are 1000000 KB in one GB

There are 1000 GB in one TB

There are 1000000 MB in one TB

What is an IP address - An IP address is a unique address that identifies a device on the internet or a local network IP stands for "Internet Protocol," which is the set of rules governing the format of data sent via the internet or local network.

Your device indirectly connects to the internet by connecting at first to a network connected to the internet, which then grants your device access to the internet

When you are at home, that network will probably be your Internet Service Provider (ISP) At work, it will be your company network

Your IP address is assigned to your device by your ISP.

Your IP address can change For example, turning your modem or router on or off can change it Or you can contact your ISP, and they can change it for you

When you are out and about and you take your device with you, your home IP address does not come with you This is because you will be using another network (Wi-Fi at a hotel, airport, or coffee shop, etc ) to access the internet and will be using a different (and temporary) IP address, assigned to you by the ISP of the hotel, airport or coffee shop.

IP address security threats

Online stalking - tracking down your IP address by stalking your online activity Any number of online activities can reveal your IP address, from playing video games to commenting on websites and forums

Downloading illegal content using your IP address- using the identity of your IP address to download pirated movies, music, and videos or content that could attract the attention of law enforcement.

Tracking down your location - using geolocation technology to identify your region and potentially pinpoint your address

Directly attacking your network- one of the most popular is a DDoS attack (distributed denial-of-service). –creating too much traffic for the server to handle, resulting in a disruption of services.

Hacking into your device - The internet uses ports as well as your IP address to connect There are thousands of ports for every IP address, and a hacker who knows your IP can try those ports to attempt to force a connection For example, they could take over your phone and steal your information If a criminal does obtain access to your device, they could install malware on it

How to protect and hide your IP address

Hiding your IP address is a way to protect your personal information and online identit hide your IP address are:

● Using a proxy server

● Using a virtual private network (VPN)

What is a router? - A router is a device that communicates between the internet and the devices in your home/business that connect to the internet As its name implies, it “routes” traffic between the devices and the internet A router is a key part of your home’s internet network Thanks to it, your laptop, smartphone, smart TV, and other devices can connect to your Wi-Fi

What are the different types of routers? - In order to connect a LAN to the Internet, a router first needs to communicate with a modem. There are two primary ways to do this:

Wireless router: A wireless router uses an Ethernet cable to connect to a modem It distributes data by converting packets from binary code into radio signals, then wirelessly broadcasts them using antennae Wireless routers do not establish LANs; instead, they create WLANs (wireless local area networks), which connect multiple devices using wireless communication.

Wired router: Like a wireless router, a wired router also uses an Ethernet cable to connect to a modem. It then uses separate cables to connect to one or more devices within the network, create a LAN, and link the devices within that network to the Internet

In addition to wireless and wired routers for small LANs, there are many specialized types of routers

LANs and WANs - Most routers pass data between LANs (local area networks) and WANs (wide area networks). A LAN is a group of connected devices restricted to a specific geographic area. A LAN usually requires a single router

A WAN is a large network spread out over a vast geographic area. Large organizations and companies that operate in multiple locations across the country, for instance, will need separate LANs for each location, which then connect to the other LANs to form a WAN

Modem - Although some Internet service providers (ISPs) may combine a router and a modem within a single device, they are not the same

A router forms networks and manages the flow of data within and between those networks, while a modem connects those networks to the Internet Modems forge a connection to the Internet by converting signals from an ISP into a digital signal that can be interpreted by any connected device

If you have a router, but no modem, you will be able to create a LAN and send data between the devices on that network but you will not be able to connect that network to the Internet If you have a modem, but no router you will be able to connect a single device to the Internet (for example, her work laptop), but cannot distribute that Internet connection to multiple devices (say, her laptop and her smartphone)

Servers and Hosts - Hosts are computers that connect to a network Servers, are hardware devices or software that provide services to other computers or programs within networks For example, if you want to download a document from another computer that is in the same network as yours. That computer is ‘hosting’ the document

Network - A network is any number of independent computer systems that are interco exchange is possible Even just two computers connected to each other can be classi are set up to transfer data from one system to another, or to share resources, such as printers on the network. Depending on the size and range of the computer network, yo different network dimensions. The most important network types include:

Personal Area Networks (PAN)

Local Area Networks (LAN)

Metropolitan Area Networks (MAN)

Wide Area Networks (WAN)

Global Area Networks (GAN)Network

WiFi

Wi-Fi is a wireless networking technology used by computers, smartphones, and other devices to connect to the internet or other devices.

VoIP Calling - VoIP stands for Voice over Internet Protocol. It is a phone technology that allows you to make and receive phone calls using the internet instead of traditional phone lines A VoIP phone or IP phone uses voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet This is in contrast to a standard phone which uses the traditional public switched telephone network (PSTN) A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network.

1,2,3,4 and 5G - 1G, 2G, 3G, 4G and 5G are the five generations of mobile networks where G stands for Generation, and the number denotes the generation number

Firewall - A firewall is a network security device that monitors incoming and outgoing network traffic and permits or blocks data packets based on a set of security rules Its purpose is to establish a barrier between your internal network and incoming traffic from external sources (such as the internet) in order to block malicious traffic like viruses and hackers.

Malware - Malware, or “malicious software,” is an umbrella term that describes any malicious program or code that is harmful to systems

Patches - A security patch is a change applied to an asset to correct the weakness described by a vulnerability

Cookies and Browser caches - Computer cookies are small files used by web servers to save browsing information, allowing websites to remember your device, browser preferences, and associated online activity.

Browser caching is a process that involves the temporary storage of resources in web browsers

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies Clearing them fixes certain problems, like loading or formatting issues

Digital Social Care - Events and trainin

Review and republish the Data Security and Protection Toolkit for

Date: Tuesday 20 June 2023 - Location: Online - Read more

Get started with Microsoft Excel

Date: Tuesday 20 June 2023 - Location: Online - Read more

Publishing the DSPT: Top Tips for Multisite Providers

Date: Thursday 22 June 2023 - Location: Zoom - Read more

Work Management in Microsoft 365

Date: Thursday 22 June 2023 - Location: Online - Read more

Webinar: Completing the Data Security and Protection Toolkit

Date: Tuesday 27 June 2023 - Location: Online / Zoom webinar - Read more

Go further with Microsoft Excel: Tables, formatting, and collaboration

Date: Tuesday 27 June 2023 - Location: Online - Read more

Minimum Operational Dataset Webinar – Care actors, Assessments, Care Plan

Date: Wednesday 28 June 2023 - Location: Online - Read more

Get Started with Microsoft Forms

Date: Thursday 29 June 2023 - Location: Online - Read more

Minimum Operational Dataset Webinar – Observations – risks, needs etc.

Date: Wednesday 5 July 2023 - Location: Online - Read more

Minimum Operational Dataset Development Webinar – GAP Analysis Topic 3

Date: Tuesday 11 July 2023 - Location: Online - Read more

Minimum Operational Dataset Development Webinar – GAP Analysis Topic 4

Date: Tuesday 25 July 2023 - Location: Online - Read more

Digital Social Care offer a range of training sessions and events. Click the link to access full details of their Events: Events | Digital Social Care

Contacts

Nada Wakeford nada@westsussexpartnersincare.org

Brian Roberts brian@sussexdigitalteam.co.uk

Claire Badzek claire@sussexdigitalteam.co.uk

Sarah McNally sarah@sussexdigitalteam.co.uk

Natasha Fowler natasha@sussexdigitalteam.co.uk

Georgie Ind georgie@sussexdigitalteam.co.uk

Or phone us on 07860 630063

www.sussexdigitalteam.co.uk