Skills for Care - Webinars Managing

A Service

ch our webinars covering different area r service:

CQC inspection

This webinar provides practical tools and advice about the new CQC inspection focus and Quality Statements During this webinar, you’ll gain insight into the new CQC Single Assessment Framework, and you’ll hear from managers and directors of other services on the CQC changes and what they are doing to be ready for the new inspection focus.

Providing evidence to the CQC

How do you prepare to have the evidence at hand for CQC assessments, monitoring and inspection? Delivered in partnership with The Outstanding Society, this webinar provides insight into how other adult social services gather and share evidence with the CQC From who to involve in this process, to how to manage and maintain robust evidence, you’ll hear from other frontline managers on their tried and tested methods. With live panel discussions and debate, you will learn how other services are adapting to meet the evidence requirements of the new CQC Single Assessment Framework You can also take a look at our GO Online: inspection toolkit

New managers - resources and support

This webinar is for all new managers and will provide an introduction to how Skills for Care can help you to be successful. It covers practical ways to recruit, develop and lead your teams, as well as how to further your own development and different ways to connect with peer support and local expertise.

Good governance - the benefits of board and trustee support

This webinar is aimed at frontline managers and nominated individuals. It provides insight into successful ways to recruit Board and Trustees and showcases practical examples of how their expertise can benefit people, staff and managers It also looks at how appointing the right mix of board members and trustees can add value to your service, helping you to meet the expectations of a well-led service.

Managing complaints - practical tips in effectively responding to feedback

In partnership with the Local Government and Social Care Ombudsman, this webinar provides an introduction to the relationship between CQC and the Ombudsman. It focuses on the importance of effective complaints handling and how learning from complaints can be used to drive service improvements Best practice guidance is shared and resources and support available to managers is highlighted

Practical approaches to working in partnership

Explore how the pandemic has helped adult social care providers establish new partners and successfully build upon existing ones. It will look at mutually beneficial relationships with a range of different partners, including examples from outside of the usual partnerships between health and social care.

Risk assessment - key principles to apply to protect your people, staff and service

Whether responding to the pandemic or other factors impacting your service, risk assessments are an important part of the day-to-day running of all types of adult social care services

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