Frequently Asked Questions WHAT SERVICES WILL YOU PROVIDE FOR MY HOME? Our management services include marketing and promotion of rental occupancy, trained and motivated reservations staff, 24 hour front desk services, complete housekeeping, maintenance, hot tub service, and monthly accounting of rental income and related expenses.
ARE THERE ANY SPECIAL ADVANTAGES TO OWNERS? Our owners are able to enjoy many benefits of being an owner at Suncadia. Being an owner entitles you to 20% off at a few of our select dining areas including Portals, Gas Lamp Grille, and 56 Degrees Lounge as well as 20% off any treatment or retail items at Glade Springs Spa. Being an owner also gets you 25% off the Best Available Rates at other Destination Properties. If you are into golf, owners receive $10 off peak time games (8am- 1pm) every day of the week.
WHAT ARE THE MANAGEMENT FEES? Depending on what type of rental you own, the management fees are different. For our Lodge condos, there is a 13% sales and marketing fee as well as a 41.5% house commission. If you own one of the homes on property, there is a 10.5% sales and marketing fee, along with a 31.5% house commission. WHAT ARE THE UP-FRONT FEES? We provide linens and terry for all our rental properties. Owners will be charged for “three par” linens upon joining the rental program. A “three par” linen replacement fee will be charged annually after the first year. There is also a one time fee for replacement of the front door lock to one of our resort lock systems. Each of our houses has a smart lock that will result in a one-time lock and installation fee. Every month after that, a small monitoring fee will be added to your monthly statement.
DO YOU PROVIDE MAINTENANCE? Our team of trained maintenance engineers responds to a variety of guest and owner service calls. For a flat monthly fee, the Minor Maintenance Program covers the cost of maintenance labor for items like light bulb replacement, toilet plunging, guest information calls, and spring/ fall home checks. Specific information on cost and coverage is available from our Property Management team.
HOW LONG IS THE RENTAL CONTRACT TERM? The initial contract term is for three years with automatic renewals on a year-to-year basis. The agreement may be terminated with at least 90 days notice. Owners are required to honor existing guest reservations after termination if the booking can’t be relocated to other accommodations.
WHAT IS YOUR ACCOUNTING CYLCLE? Each month we will provide owners with an accounting of income and expenses. Statements are sent by mail 15 days after the end of the month.
WHAT ARE THE FEES FOR OWNER AND FAMILY OCCUPANCY? There are no rental fees when you use your home. This applies to the actual property owners as well as their children, brothers, sisters, parents, grandparents, and grandchildren. The owner will be responsible for the departure cleaning fee.
WHAT ABOUT MY FRIENDS OR OTHER GUESTS? Occupancy by a friend or guest that is not part of your immediate family as described above is subject to a departure cleaning fee. These guests are able to enjoy all the guest benefits offered by Suncadia Resort. Cleaning fees are established based on the number of bedrooms and size of the home. The nightly minimum rental charge will be approximately 25% of the rental rate for the period.