C A M PA
I
FUND
E X PA N S I
GN
ON
$8
90,000
CUTTING EDGE NURSE CALL SYSTEM INVESTING IN THE FUTURE OF PATIENT EXPERIENCE
Max Fairclough, SJH Project Manager; Katie Hansen, RN, Clinical Manager PCU; and Jennifer Chiappa, MSN, RN, Chief Nursing Officer
The call system is how patients from their rooms are able to communicate their needs to us, so it’s an extremely essential system for a hospital to have.” - Katie Hansen, RN Clinical Manager PCU
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I M P A C T
When a patient is in the primary care unit, it is critical for them to be able to express their needs to the staff — whether an acute emergency or a need for pain relief, water, or other support. Max Fairclough, the project manager for the replacement system’s installation explained, “Until this fall, St. John’s Health was operating with a call system that was over fifteen years old. Back in 2019, we needed some replacement parts and found out that our system was becoming end of life,” he recalled. The only place to source needed parts? Ebay. “That kicked off the process of looking at different systems and making sure we chose the right system for our organization; one that we could advance the technology on, and one that we could grow into as an organization,” he said. The process was abruptly stalled with the onset of COVID-19, and funding was poured into battling the pandemic. “Priorities shifted and financials changed. It was iffy on whether we would be able to have the funding to do this,” Max recalled. “That's when St. John’s Health Foundation graciously stepped in and offered assistance.”
R E P O R T
