Customer Voice Group | Member Newsletter

Customer Voice Group MEMBER NEWSLETTER

We are on a mission to create opportunities and change lives as we strive to build a better future for our communities.

As a member of our Customer Voice Group, you are helping to help the services we deliver and we can’t thank you enough!

Recent achievements

• The Tenant Scrutiny Team have now finished examining the complaints process - a massive achievement with great feedback

• The Tenant Inspectors Group visited void (empty) propeties and provided some helpful suggestions

• The High-rise Living and Building Safety Group have helped review processes and communications

• We’ve recruited more members to join our Group

Upcoming activities

• Service Review Grouphelp customers get the best service

• Tenant Scrutiny Team - examine service delivery and performance

• Tenant Inspectors - investment programme (kitchens, wet rooms and roofing)

Plus focus groups looking into:

• Damp, mould and condensation

• Safeguarding

• Annual report

• Cost-of-living

CUSTOMER Q&A

Meet Arthur, a valued member of our Customer Voice Group

Q: Tell us a bit about yourself

A: I’m really into tourism and have lived and worked in 26 countries. I recently attended the World Gymnastics and hope to be part of Eurovision when it comes to Liverpool in 2023.

Q: How long have you been a customer of One Vision Housing?

A: I have been a customer from the very start, since 2000 and have been part of the Customer Voice Group for 16 years.

Q: What does being part of the Group mean to you?

A: Being involved is integral to my life and lifestyle, I’m a Community Champion which gives me a sense of belonging and feel like I’m part of the organisation.

Q: What is your favourite thing about being part of the Group?

A: It gives me a social responsibility and sense of pride in the local community which One Vision Housing is a big part of. I get to help assess applications and allocate grants from the Community Development Fund and I enjoy being part of the Brand Group too and getting to help with the Annual Report.

Q: Is there anything else you’d like to share?

A: I’m incredibly grateful for all of the support I’ve received from One Vision Housing employees, especially after being ill.