InVision
Building stronger communities 01
Meet Kate Joynson, your Customer Voice Champion
"Hi, I'm Kate, Customer Voice Coordinator for One Vision Housing. A couple of fun facts about me: I’ve recently completed Level 2 in British Sign Language, and I’m currently in the process of applying to become an Army Reserve!
My role is to ensure your voices are heard and empower you to share your thoughts. One of my favourite aspects of the role is being out in the community, meeting incredible people with inspiring stories. Another thing I love is the variety— no two days are ever the same!
One day, I might be developing training plans, and the next, I’ll be attending customer groups, action days, or collaborating with local charities and community centres.
I’ll always champion our customers right to be heard. Customer Voice groups not only help shape our
services but also give people a chance to connect with others, share experiences, and make new friends. Without their input, we wouldn’t know what’s working well or where we need to improve. We make our sessions engaging, and I love seeing how they evolve based on customer feedback—it keeps everything dynamic and exciting!”
Everybody needs good neighbours 02
From reader to Board member
Pam's Inspiring Story
Ever picked up InVision and wondered how you could get involved? Pam did! Back in 2009, she saw an opportunity and jumped right in. What started as intrigue quickly turned into a passion for making a difference.
Pam loved the friendly, supportive atmosphere at One Vision Housing and became an active customer. Then, in 2012 you, our customers, chose her to lead the Scrutiny Team, where she
worked hard to make sure your voices were heard. Now, fast forward to 2025 and she's joined the One Vision Housing Board!
Pam's mission? To keep your experiences at the heart of every decision. She believes listening to you is key to making our services the best they can be. She's all about creating a welcoming, inclusive community where everyone feels valued and where your feedback truly shapes our future.
Blooming benefits
Gardening for a healthier community
More than just a hobby, gardening offers a wealth of benefits for your physical and mental health, and spring is the perfect time to reconnect with nature and nurture your wellbeing.
Benefits include:
Mindfulness
Gardening encourages you to slow down and focus on the present moment, promoting mindfulness, relaxation and improved mental health.
Increased activity
Gardening is a great way to get some exercise, from digging and weeding, to planting and watering, you’ll be sure to get those steps in!
Soak up some vitamin D
Spending time outdoors in the sunshine helps your body produce vitamin D, which is essential for bone health – don’t forget to wear your SPF!
Healthy eating
Growing your own fruit and vegetables encourages healthy eating habits and will help you reach that five a day!
Better together
Gardening with your neighbours in communal spaces or sharing tips and advice with each other is a great way to connect with your community.
Top tips for spring gardening
No matter what space you have, gardening is for everyone! Here are a few easy options to get you started:
For sunnier spots
• Daffodils
These cheerful flowers are a classic sign of spring and brighten any sunny garden or outdoor space with minimal effort.
• Radishes
Quick and easy, they're perfect for adding a peppery bite to your salads.
For shadier spots
• Pansies
These colourful flowers tolerate partial shade, adding a splash of vibrancy to less sunny spots.
• Spinach Thrives in cooler, shaded areas, providing a healthy harvest with minimal sunlight.
For windowsills
• Herbs (chives/ parsley) These are perfect for adding fresh flavours to your cooking and can be grown on your windowsill!
• Geraniums
These vibrant flowering plants thrive on sunny windowsills, providing beautiful colour indoors.
Volunteer at our community gardens
We have community gardens across Sefton, and we are always looking for volunteers to get involved. If you're interested in gardening, getting outdoors and meeting new people, please contact us on 0300 365 1111 or email enquiries@ovh.org.uk.
Your journey to success starts here 04
Unlock your potential with our Customer Training & Skills Hub!
Achieve your goals with free training and support from our Customer Training & Skills Hub. Our Learning & Development team, alongside Liverpool City Region educators, are here to help you succeed.
What we offer:
CV’s and interview skills
Finding CV’s and interviews tricky? You're not alone! We offer free support (subject to demand) to help you shine. This includes CV makeovers, where we'll help you highlight your skills, and interview preparation, including mastering the STAR method (a structured approach to answering behavioural interview questions by outlining a situation, task, action, and result).
Work
experience
Build a successful career with work experience at One Vision Housing and The Sovini Group. Learn directly from industry professionals in housing management, skilled trades, or support services like IT and marketing. Do you have a unique skillset or passion for a career we haven't listed? We'd love to discuss opportunities with you.
A better future
Ready for your next step?
We offer training and career opportunities designed for customers. Contact L&D@ sovini.co.uk, call 0300 365 1111, or scan the QR code to learn more.
Apprenticeships
Start your career with a paid apprenticeship! Learn valuable skills on the job and gain recognised qualifications in areas including housing, electrical work, or support services. Our dedicated People & Learning team provides tailored support every step of the way, ensuring your success.
Careers
We are committed to providing an equal, diverse and inclusive workplace for all to thrive in. Discover our current vacancies at sovini.co.uk/careers.
Protect what matters:
Affordable Contents Insurance
Your home is full of things you love and things you can’t do without. It could be worth protecting them in case the worst happens. Prices for tenant contents insurance starts from as little as 45p per week, £1.47 per month, or a single upfront payment of £15.65 for 12 months cover.*
Get a quote today and take comfort in knowing your home contents are covered.
Learn more and get a quote at: ovh.org.uk/household-contents-insurance
*Prices shown are for £4,000 of contents insurance cover, based on postcode area and including a transaction fee. They exclude accidental damage and optional extras. The price you pay will depend on your individual circumstances, postcode and cover chosen. RSA price data June 2023.
Moving to Universal Credit? We're here to help!
If you're currently receiving tax credits or other legacy benefits, you'll soon be moving to Universal Credit.
What you need to know:
• DWP Deadline: Watch for your letter from the DWP (Department for Work and Pensions) with your claim deadline.
• Act promptly: Claim before the deadline to avoid losing benefits.
• We offer help: Guidance and support are available.
Support includes:
• Benefit advice.
• Digital application assistance.
• Financial guidance.
Find out more: ovh.org.uk/support/universal-credit-migration
Take control of your tenancy with My Account!
It's the fastest way to handle your rent, repairs, and more. Available online or through our mobile app.
Using My Account, you can:
• Manage your rent account with ease.
• Report and track your home repairs.
• Report issues in your local area.
• Request tenancy changes, including giving notice.
• Keep your contact details up to date.
• Provide us with your valuable feedback.
It’s quick and easy to set up an account. Register today at ovh.org.uk/my-account
Digital accessibility for all
We have launched a brand-new online tool to help you boost your digital skills and confidence!
The Recite Me toolbar feature on our website includes:
• Text-to-speech options that read content aloud.
• Reading aids to enhance readability, such as text highlighting and a reading ruler.
• Live translations of over 100 languages, including 65 text-to-speech.
• Styling options to adjust font size, colour, and style.
Don't let digital barriers hold you back! Visit ovh.org.uk and click 'Accessibility Tools' to try Recite Me today!
Spring into action! 05
Community events & walkabouts
Get ready for a vibrant spring! We've got a fantastic line-up of community events and neighbourhood walkabouts designed to bring us all together.
Date Event type Location
Wed 16th July Day of Action Southport
Meeting point
Sandbrook Grove, Cherry Road
Thu 17th July Day of Action Bootle Westminster Avenue
Fri 18th July Day of Action Litherland Pendle Estate
Wed 23rd July Day of Action Bootle Ford Lane
Thu 24th July Day of Action Bootle
Marsh Avenue, Hankey Drive
Fri 25th July Day of Action Litherland Carr Meadow Hey
For more information on these events, including meeting points on the day, please call us on 0300 365 1111 or email enquiries@ovh.org.uk. We look forward to seeing you there!
Spring is the perfect time to refresh your home and garden, and our Group partner Sovini Waste Solutions is here to make it easier than ever. Imagine saying goodbye to clutter and hello to a sparkling space!
Here are a few top tips to get you started:
• Start small - Don't try to tackle everything at once. Focus on one room or area at a time to avoid feeling overwhelmed.
• Declutter first - Before you start cleaning, get rid of anything you don't need. Sort items into keep, donate, or discard piles.
• Top to bottom - Clean from the top down to avoid redusting or re-cleaning areas you've already finished.
• Fresh air fix - Open windows to let in fresh air while you clean. It's a great way to naturally freshen your home.
• Don't forget outside: Give your garden a tidy-up! Clear out dead leaves, trim bushes, and get ready for those sunny days.
We want to make your spring clean a breeze!
Let Sovini Waste Solutions help you make this spring your most organised one yet!
Explore the skip options at sovini.co.uk/waste and give them a ring on 0151 523 2277 to get started.
Let Sovini Waste Solutions help you make this spring your most organised one yet!
Spring into a healthy home 06
Tackling damp, mould and condensation
As we welcome the warmer weather, it's the perfect time to give your home a thorough check-up. Spring cleaning isn't just about tidying; it's also about ensuring a healthy living environment. Damp, mould, and condensation can become more noticeable during seasonal changes, so let's tackle them head-on.
Spring cleaning tips to combat damp, mould and condensation
Ventilation is key Open windows regularly to allow fresh air to circulate, especially after showering or cooking.
Wipe down surfaces Regularly wipe down condensation from windows and tiles.
Dry clothes effectively If possible, dry clothes outdoors. If using a tumble dryer, ensure it's properly vented.
Maintain consistent heating
Avoid sudden temperature changes that can lead to condensation.
Reporting repairs
If you notice persistent damp or mould, it's crucial to report it promptly. Early reporting allows us to address issues before they worsen, ensuring your home remains safe and comfortable.
We take your concerns seriously and are committed to prioritising customer health and safety. This commitment ensures we address hazards like damp and mould quickly and effectively.
How to report a repair:
• Visit our website: Scan the QR code below or visit ovh.org. uk/report-a-repair
• Call us on: 0300 365 1111
Community corner fun 05
Home sweet home hunt!
Pour yourself a cuppa and take a moment to relax with the home sweet home wordsearch.
Riddle me this
Ready for a little mental workout?
Try these riddles
A.
I have keys, but no locks. I have a space, but no room. You can enter, but can't go in. What am I?
B.
I have a neck, but no head. I have a body, but no legs. I can be long or short. What am I?
C.
I am tall when young, and short when old. What am I?
Horoscopes
Aries (March 21 - April 19)
You’re built for bold beginnings. Take the lead, but not every path needs to be a race.
Taurus (April 20 - May 20)
Stability grounds you, but change isn’t the enemy. Let the earth shift—you’ll still find your footing.
Gemini (May 21 - June 20)
Your mind is electric. Stay curious, but give your thoughts space to settle into clarity.
Cancer (June 21 - July 22)
You love deeply, feel fully. Let your intuition guide you, but don’t forget to care for yourself too.
Leo (July 23 - Aug. 22)
The spotlight loves you—and so do those you lift up. Lead with heart, not just roar.
Virgo (Aug. 23 - Sept. 22)
A = A keyboard, B = A bottle, C = A candle
Answers:
You see what others miss. Use your gifts to create, not control. There’s beauty in the unfinished.
Libra (Sept. 23 - Oct. 22)
Harmony matters, but don’t bend so far you forget your shape. Speak your truth with grace.
Scorpio (Oct. 23 - Nov. 21)
Intensity is your essence. Trust in change—it’s not destruction, it’s transformation.
Sagittarius (Nov. 22 - Dec. 21)
You’re a seeker of meaning, not just movement. Let your curiosity lead you somewhere soulful.
Capricorn (Dec. 22 - Jan. 19) You climb steady and strong. Just remember—rest is part of the journey, not a detour.
Aquarius (Jan. 20 - Feb. 18) Your thoughts live in the future. Stay strange, stay true—the world needs your wild ideas.
Pisces (Feb. 19 - March 20)
Your dreams are oceans. Swim freely, but come up for air—you’re needed here too.
Get in touch
ovh.org.uk
0300 365 1111*
enquiries@ovh.org.uk
@onevisionhousing
One Vision Housing
If you need assistance understanding the information in this document, please contact us on 0300 365 1111.
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Turkish – Bu belgede verilen bilgileri anlama konusunda desteğe ihtiyaciniz olursa lütfen bize ulaşin 0300 365 1111.
The information inside this leaflet was correct at time of publication. For the most up-to-date information, please visit ovh.org.uk.
*8am - 6pm, Monday to Friday excluding bank holidays. Emergency repairs, 24 hours, 7 days a week facebook.com/ovhousing