EMPLOYEE OF COURTNEY BRANNON
Assistant Manager, Marketing & Sales - Orange County Convention Center
MARCH
Courtney has been a shining star since her first day on the job! Within the last 11 months as an Event Coordinator with the Sales and Marketing team in Orlando, Courtney has literally risen with initiative to all occasions. Within weeks, she was running at full speed and fully functioning within her role. Courtney has successfully managed the extensive needs of events like the American Academy of Otolaryngology, The Composites and Advanced Materials Expo (CAMX), the International Association of Chiefs of Police (IACP), PowerGEN, FETC, and most notably and recently Orgill this February. Some highlights of these events include when Courtney carefully listened to IACP, and expertly consulted with show management. During IACP Courtney gained a solid understanding of their wireless needs and expectations, and she developed a custom WiFi solution comprised of five unique wireless hotspots. Not only was the customer extremely thankful and pleased after the event, but Courtneyâs skillful approach increased expected revenues by approximately $40k! Courtney truly comprehends and exemplifies that the âcustomers define quality.â Most recently, Courtney illustrated how she âcontinually improves processesâ by managing and overcoming obstacles set in previous years with the FETC and Orgill Events. Both events presented large challenges due to some opportunities for improvement from previous years. Courtney steadily built trust and respect with both customers which led to very positive outcomes with both customers. In addition to her superior knowledge and dedication to the core responsibilities of an event coordinator, Courtney has gone above and beyond to help her team in any other area she can be of assistance. Whether itâs sending out meeting minutes, updating the MEL, acting as the Safety Coordinator when her team member is on leave, bringing creative ideas and scenarios to our weekly meetings, or traveling with OCCC sales to add support to a client visit, she jumps in and helps! Courtney exemplifies that âteams workâ and operates as a team player everyday! Due to Courtneyâs accomplishments and leadership, she was promoted to the position of Assistant Manager of Marketing and Sales this March. For these reasons and many more, we are so grateful for Courtney and know she deserves to be the March 2015 Employee of the Month! Nominated by: Kimberly Dvorscak
BOOSTS I N D I A N A C O N V E N T I O N C E N T E R & L U C A S O I L S T A D I U M
âJust wanted to say thanks again for your assistance with helping make our conference a success! Everything went great with the Internet and network connections and your team was very helpful!â Gene Connolly, Vertafore
N R G P A R K
âJessica (Hoover, Sales and Customer Service Manager), just wanted to say thank you for your assistance and generosity yesterday regarding the issues with my breakout room. The session went on without a glitch and the video worked perfectly!â Annette, Keeping Our Communities Clean event
16
the PINNACLE ⢠Issue 2, 2015