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The Pinnacle Q1 2019
We Care & Give Back
Employee of the Month
December Desmond Baskerville, Data Operations Professional Inianda Convention Center
Left to Right: Desmond Baskerville (Data Operations Professional) and Ben Behnkendorf (General Managert)
January
February
Josias Badillo, Technician George R. Brown Convention Center
Cecily Beltran, Event Coordinator Santa Clara Convention Center
D
ESMOND noticed that Smart City did not have a report within Aesop to print off BIPI tags to place on the ethernet cord we install at a customer’s booth. For a while he utilized something that he created himself. This still involved a lot of manual work for each event that had BIPIs. Towards the end of 2018, he started working on something bigger and better. He got involved with Duane Law and myself. Then we all started working directly with Bob to get a report created within Aesop based off Desmond’s work. After some Left to Right: Josias Badillo (Technician) and tweaks, we arrived at a report that Chris Wharry (General Manager) matches Desmond’s initial vision. Bob then got official approval to add the reN addition to performing his job at an port into Aesop. exemplary level, Josias demonstrates an extraordinary commitment to our It is for this reason, as well as every- daily basics. While truly seeking the thing else that Desmond does, that best, Josias has to-date provided referI nominate him for employee of the rals that have resulted in three techmonth. He deserves it for continually nician hires within our GRB and NRG improving processes and making our properties. All of which incorporate customers’ experience more uniform the same qualities and values we have when they travel from Smart City cen- come to respect in Josias. ter to Smart City center. Thank you for your hard work and dedication, Desmond!
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Left to Right: Dan Concepcion (General Manager) and Cecily Beltran (Event Coordinator)
C
ECILY was nominated for living out all of our company values, additionally: Since Cecily’s promotion in June of 2018 to Event Coordinator, she has been a one- person-show. Until recently, she managed show management and exhibitor requirements—ensuring SOP’s were followed correctly. As a result, revenues increased and our customer satisfaction scores average around “5”.
