ADVANTAGE Publication of the Southwest Car Wash Association
Second Quarter 2022
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PRESIDENT’S MESSAGE RYAN DARBY, SCWA PRESIDENT Each year the SCWA Board of Directors holds a Leadership Planning Retreat to evaluate the past year and develop strategies for the coming year. This is a regular meeting to assure we stay true to the mission and vision for SCWA. It also reminds us of the leadership responsibilities we have to stay focused on our founding principle – being member driven. Over the past 30 plus years SCWA has enjoyed steady and very successful growth.
• Our conventions have grown from hotels to large
convention centers; the SCWA Convention & EXPO continues to expand in recognition, attendance and booth space.
• ADVANTAGE publication has grown from a four page
flyer to the four color - 40 plus page magazine distributed to our membership and national industry leaders.
• SCWA communications have expanded to our website, social platforms, legislative reviews and weekly email industry updates.
• Our membership has grown to include car wash operators from over 40 states.
• SCWA advocacy efforts have received national attention. As I participated in the most recent meeting – I realized how important this discussion is to the continued success of SCWA. But even more I realized how important it may be for all our members to be a part of this discussion. With this in mind, I wanted to share some of the highlights of the principles and mission that drive the success of SCWA. WHO IS SCWA Southwest Car Wash Association is an independent, nonprofit association of members who have interests in or operate businesses in the car wash industry. SCWA MISSION Bring ALL the car wash community together in a common bond to protect and promote the ability of our members to own, operate and grow in a business friendly environment. SCWA ORGANIZATIONAL GOALS
• BE THE GLUE….provide the leadership and unifying
link within the car wash industry for our members. Build public awareness, recognition, knowledge and support for the professional car wash member.
• BE THE FIRST LINE of DEFENSE or OFFENSE….on
legislative, regulatory and business issues related to the car wash industry or car washing as a business. SCWA is the primary advocate for the car wash industry and our members.
• BE AN EDUCATIONAL & INFORMATIONAL
RESOURCE….for the member including a first class convention; industry recognized EXPO; relevant industry and legislative communications; informational website, engaged social media; workshops and webinars.
• BE A MODEL of PROFESSIONALISM….through the establishment and practice of high ethical standards; development of professional and practical business practices.
• TWO MOST IMPORTANT SCWA FOUNDATIONAL PRINCIPLES…..
• SCWA IS A BUSINESS and must operate within and practice sound business and financial principles.
• SCWA IS MEMBER DRIVEN – we exist to solve the
problems of our members and provide our membership with the relevant resources and programs for our members to be successful.
As the SCWA President this year, I am honored to continue to promote these principles that have brought SCWA to where we are today. The work of many dedicated leaders and members past and present have built the foundation we all enjoy. It is now our responsibility as leaders and invested members to understand the SCWA mission as we all look to the future of the car wash industry. With this goal in mind we will be able to support our car wash member operators and owners at an even higher level. When we think about this challenge, it motivates us to work harder. As an SCWA member your support and membership assures us that we are making a difference. Thank you for being the most important part of SCWA. We ask for your continued support and always look forward to receiving your comments and suggestions. Mark your calendars for upcoming SCWA events: August 31 – SCWA Car Wash Tour in Boise, Idaho October 12 – SCWA Wade Welch Memorial Golf Classic February 22-24, 2023 – SCWA Convention & EXPO at the Fort Worth Convention Center. ADVANTAGE 3
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SCWA RECOGNIZED FOR WATER CONSERVATION EFFORTS SCWA NEWS SCWA has been recognized by Austin, Texas for “Excellence in Water Conservation”.
According to the announcement from the City of Austin, “Your efforts truly make a positive difference in the Austin community and for taking innovative approaches to ensure clean water for future generations. We are recognizing SCWA for your commitment for protecting Austin’s water resources”. For more than 25 years, the SCWA Water Conservation Alliance has created a voluntary partnership between SCWA professional car wash operators and state/county/ local governments. This partnership offers information and guidelines for the car wash operator on efficient water use. In addition the SCWA program provides information to community officials on the new technology and water conserving data and efforts of the car wash industry.
Your efforts truly make a positive difference in the Austin community and for taking innovative approaches to ensure clean water for future generations. We are recognizing SCWA for your commitment for protecting Austin’s water resources SCWA President Ryan Darby thanked the City of Austin, “we sincerely appreciate this recognition from the City of Austin. This is an excellent example of how SCWA can help in creating a strong relationship with local officials in your community”. For more information on the SCWA Water Conservation Alliance please contact the SCWA Headquarters (800) 440-0644.
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HOW TO INCREASE YOUR IBA REVENUE WITH EXTRA SERVICES MARKETING F
or the United States vehicle wash industry, early signs indicate that the impact of the COVID-19 pandemic in 2020 was less than might have been expected. Sure, preliminary figures from the National Highway Traffic Safety Administration show a decline in vehicle use last year, but according to a market survey by the International Carwash Association, the industry was in a position of strength as it entered 2020, with more than 2 billion vehicles washed in 2019. This assertion that vehicle washing did not become an afterthought in 2020 is buttressed by informal feedback from vehicle wash distributors that shows that chemical sales, along with the number of washes, remained strong in 2020, which is surprisingly good news at a time when so many other industries are struggling. As we head into 2021, there are several revenue strategies and new service offering opportunities for operators of vehicle wash locations that feature touchless or softtouch in-bay automatic (IBA) wash systems, whether they are traditional standalone operations or retail fueling/ convenience store sites. One of the key benefits of IBAs is that they require a smaller physical footprint compared to traditional tunnels and are less expensive to operate, mainly because they do not require a dedicated staff to facilitate the wash process. Many drivers prefer touchless/soft-touch IBAs because of their gentle handling of the vehicle. Drivers also appreciate the many wash options that can be made available, creating a wash menu that ranges from the most basic to a top-ofthe-line experience. With so many ancillary wash services now available, IBA operators must develop a strategic plan when constructing
their wash packages and pricing structure, one that optimizes the effects of the ancillary offerings. Specifically, an a la carte-type pricing menu does not always make sense. For example, if you call something a “premium” wash and charge $13 for it, does it make sense to ask the driver for an additional $3 for a high-gloss finish or targeted tire treatment? Does that make the upgraded wash “super premium?” Instead, we are seeing more operators raise the price of a premium wash while offering the full suite of services with no optional add-on costs. This is a good approach to take because more and more drivers are using credit cards to pay for their washes, which just involves insertion or a simple swipe through a card reader, not digging through a wallet or purse to see if they have the exact amount of cash on hand to pay for the service. In terms of specific additional services that can be a boon to generating ancillary revenue, three stand out, all of which have been used by the operators of tunnel washes for some years, but can be easily adapted for use in IBA systems:
• Ceramic Coating: This is a newer technology that has
gained popularity in the tunnel market and is now available to IBA operators. In the ceramic coating application, a low pressure layer of “ceramic” chemical is applied to the vehicle via the wash’s spray arms, with the result being a really smooth high-gloss finish on every vehicle surface, including paint, trim and glass. IBA operators that have begun offering ceramic finishes are seeing that drivers are willing to pay $2 to $3 more for this option.
• High-Gloss Finishes: Part of the so-called “lava and ADVANTAGE 7
lights” experience that so many drivers and their passengers find appealing, these application systems drape the vehicle in a thick sheet of multi-colored highgloss wax while strategically placed LED lights flash on and off during the wash process. The result is a wash experience that keeps the customer engaged in the process while simultaneously ensuring that the vehicle emerges from the wash bay with a clean, high-gloss finish.
• Tire Treatments: This service is quite common in
conveyorized tunnel systems, but advances in the way that the tire treatment equipment is deployed can now make this a profitable additional service for IBA operators. There are currently two notable options for wash operators:
» High-pressure wheel “blasters” featuring a pair of
stacked spinners on each side of the wash bay that are equipped with zero-degree nozzles that wash the tires at multiple angles
» Advanced tire shine equipment that allow the extension of the application brushes to meet the vehicle’s tires. This has made available a lucrative tunnel-only extra service to in-bay operators who can now leverage an extra service for which customers have shown a willingness to pay a premium.
More than ever, drivers want value when they wash their vehicles, but at the same time, they are looking for more than a “basic” wash – even, it appears, during the height of
a global pandemic that has forced many people to modify their usual driving habits. While drivers are willing to pay more for a “premium” wash, they will only continue to do so if the additional services they receive are deemed to be worth the added cost, even long after they have left the wash bay. To that end, there is now a new suite of extra service options – many of which were once considered “tunnel only” – available to IBA wash operators. If properly deployed, these services can lead to more satisfied customers and a significant boost to the wash operation’s revenue stream and bottom line. -Kris Oliver, OPW Vehicle Wash Solutions
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SEAN O’BRIEN CONVENTION ATTENDEE HIGHLIGHT SCWA NEWS SCWA is proud to introduce and highlight our friend, Sean O’Brien.
Sean was diagnosed at age 4 with Tuberous Sclerosis
(TS), a rare genetic condition that causes the growth of non-malignant tumors in various organs and leads to an increased risk of epilepsy, autism, developmental delay. There is no cure for TS, and when Sean was diagnosed, the seizures he suffered and medication given for the seizures damaged his cognitive abilities. Though TS has damaged Sean’s body, it’s been unable to diminish the joy his quiet kindness brings his family and friends and the enthusiasm he has for life. His favorite hobby is learning about and seeing commercial carwashes. Each year, he visits numerous carwashes, but the highlight of the year for him is the annual SCWA Convention & EXPO. He looks forward to it more than Christmas or his birthday. “I remember Sean’s first SCWA Convention in Arlington. It was difficult for him to engage or communicate, but it was so easy to feel his love for the car wash industry. That first year he brought a small cardboard model of a car wash that he had made for the occasion and carried it with him for the entire EXPO. Each night of the convention before going to bed, he would go to the lobby of the Sheraton Hotel to see the SCWA logo illuminated in the lobby waterfall. Fast forward to 2022 and you can see by the pictures of Sean at this year’s SCWA Convention & EXPO, that he has definitely found his happy place in the industry and with the SCWA Members. I treasure the smiles and hugs Sean, now, readily gives, “ Jane Space, SCWA Convention Management.
Sean’s family asked to express their gratitude to the Southwest Car Wash Association for making his visits possible and treating him as an honored guest. SCWA looks forward to seeing Sean in 2023.
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SCWA is continuing to identify resources that will help members and the greater car wash community rebound stronger than ever. We believe there are opportunities to be found even in times like now. This effort will lead into the 2021 Convention & EXPO and beyond. SCWA is developing plans to expand many of these efforts in a broader and expanded role over the next several years. The SCWA website provides resources and links as we all continue to navigate this unprecedented time – www.swcarwash.org Here are just a fewDiscretion of the actions SCWA (PD) allows ICE undertook: attorneys to Prosecutorial
SCWA MEMBERS IN THE NEWS
PROSECUTORIAL DISCRETION (PD) UPDATE
decide on a case-by-case basis whichAbbott immigration cases tocar • Worked with Texas Governor to have focus on. Generally, if ICE attorneys find that a case is not washing confirmed as “essential businesses” in Texas. a priority—or “nonpriority”—then they will exercise PD. If
• Worked with SCWA in many other states, ICE attorneys find thatmembers a case is a priority for enforcement,
such New Mexico, Hawaii, thenas: theyColorado, will generally not agree to exercise PD. A Kansas, memorandum released April 4, 2022, provided new Maryland and Ohio; byon providing information as to the guidance for how ICE’s attorney should use PD. essential business nature of car washing.
Generalwith Overview the New • Worked manyofcity and Guidance county officials to give
attorneys are to prioritize three groups of cases: carICE washes the option to open as essential businesses • threats to national security in local communities such as Dallas; Fort Worth; Greenville; Albuquerque. • threats toHouston; public safety According toborder President Jeff Blansit, “I have been very • threats to security proudICE of attorneys the role should SCWAuse hasprosecutorial played in discretion trying to for keep the other car wash working casescommunity in deciding actions suchas as an “essential business”. We stand ready to continue our efforts on behalf of our • Filing a Notice to Appear members and the car wash community”.
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Periodically SCWA members are featured in national publication Recently SCWA member The Wash Tub’s employee was highlight in Professional Carwashing & Detailing.
30 and Under Rising Stars: LABOR Austin Mitchan
We are proud to recognize today's rising young star • Moving to dismiss, player, Austin Mitchan. administratively close, or Austin works as a manager for The Wash Tub i continueMitchan proceedings Antonio. According to his nominator, Area Director • San Stipulating to the issues, Mike Mitchan is making an impact at a young ag relief, Mireles, or bond or you, Austin, for making our industry better. • Thank Pursuing an appeal Name: Austin Mitchan New Temporary TPS Rule: Age: 24 Designation of Afghanistan Title: for TPS Manager Workplace: The Wash Tub, S.E. Military location, San Anton On May 20, 2022, the Impact: Austin Mitchan has been with The Wash Tub f Department of Homeland almost(DHS) two announced years and has greatly impacted the busine Security that Secretary of Homeland Security the designation of the Sa in the that short amount of time. Mitchan is from Afghanistan for Temporary Protected Status (TPS). Antonio community and graduated from Highlands Hig General School.Overview Following high school, he was accepted to th This designation allows eligibleatAfghan (and Mays School of Business Texasnationals A&M University, whe individuals having no nationality who last habitually he graduated with his bachelor’s degree in business.
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resided in Afghanistan) who have continuously resided in the United States since March 15, 2022, and who have been continuously physically present in the United States since May 20, 2022, to apply for TPS. Effective Date Effective May 20, 2022, for 18 months through November 20, 2023. Reinstatement of the Cuban Family Reunification Parole Program General Overview The Department of State announced plans to reinstate the Cuban Family Reunification Parole Program and increase capacity for consular services in Cuba. This will make it possible for more Cubans to reunite with their families in the United States through regular immigration channels. Limited immigrant visa processing will continue in Havana, but most immigrant visa cases will still be processed at the U.S. Embassy in Georgetown, Guyana. There is no immediate change to consular services at the U.S. Embassy in Havana. Effective Date Currently, there is no effective date for these plans. I-765 Employment Authorization Documents (EADs) Certain applicants who have filed Form I-765, Application for Employment Authorization, qualify for automatic extensions of their expiring employment authorization and/or EADs while their application is pending. Who qualifies for this extension? Applicants who:
• Properly filed Form I-765 for a renewal of their employment
authorization and/or EAD before their current EAD expired, and
• Are otherwise eligible for a renewal, which means that: » The renewal application is under a category eligible for an automatic 180-day extension; and
» The Category on the current EAD matches the “Class
Requested” on the Form I-797C Notice of Action, Receipt Notice.
Making an Expedite Request You may ask USCIS to expedite adjudication of a benefit request (such as an application or petition) for an immigration benefit. USCIS considers an expedite request if it meets one or more of the following:
• Severe financial loss to a company or person, provided that
the need for urgent action is not the result of the petitioner’s or applicant’s failure to:
» Timely file the benefit request, or » Timely respond to any requests for additional evidence; • Emergencies and urgent humanitarian reasons; • Nonprofit organization whose request is in furtherance of the cultural or social interests of the United States;
• U.S. government interests; or ADVANTAGE 15
rom, from,when whenit itshould shouldarrive arriveand andwhat whattotododoif ifit itdoesn't doesn't arrive. arrive.Example: Example:If Ifyou youhave havea arental rentalproperty, property,your your • Clear USCIS error. enants tenantsororproperty propertymanagement managementcompany companymight mightsend send How do I request expedited processing? you you paper paper checks checks each each month. month. • Generally,payments request expedited processing by calling the Recurring Recurring payments —— including including mortgage/rent, mortgage/rent, USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) utilities, utilities, taxes taxes(estimated (estimatedincome incometaxes taxesand andproperty property or axes), taxes), insurance insurance premiums… premiums… payments payments made made toto personal personal • By using the Ask Emma program on the USCIS website ororhousehold household assistance assistance providers… providers… and andother otherbills billsthat that after obtaining a receipt notice. recur recur onon a regular a regular basis. basis. Search Search your your checking checking account account and and June 2022 Visa Bulletin: Family-Based Breakdown credit credit card card transactions transactions histories histories toto make make sure sure you you haven't haven't To be eligible to file a family-based adjustment application missed missed any any ofof these. these. For For each each listing, listing, provide provide your your account account with USCIS in June, a family-sponsored foreign national’s number, number, password/PIN password/PIN and and the the company's company's contact contact phone priority date must be earlier than the date listed belowphone for number number oror website website as as well well as as a country. brief a brief description description ofof when when their preference category and and andhow howitare itis is paid. paid. Indicate Indicate where you you wire wirea acheck checkoror What the USCIS Cutoffwhere Dates for Family-Sponsored Preferences in Junepayments 2022? have have set set upup automatic automatic payments from from anan account. account. Any Any payments payments made made annually annually oror semiannually semiannually deserve deserve First: (F1) Unmarried Sons and Daughters of U.S. Citizens: special special attention attention —— the the less less often often a recurring a recurring bill bill is is paid, paid, the the greater greater the the odds odds that that your your financial financial agent agent will will overlook overlook it it • China and India: December 1, 2014 when when reviewing your your finances. finances. The is is common common with with longlong•reviewing Mexico: February 1, 2000 The erm-care term-care insurance, insurance, home/auto home/auto insuranceand andproperty property • Philippines: March 1, 2012 insurance axes. taxes.Highlight Highlightthe thedates datesthese theseare aredue, due,and andadd adda a • All other countries: December 1, 2014 warning warningthat thatthis thisdate dateis isimportant. important.Example: Example:A Awoman woman Second: was wasinina arehab rehabfacility facilitywhen whenher herlong-term-care long-term-carepolicy's policy's (F2A) Spouses and Children of Permanent Residents: bill billarrived. arrived.The Thedeadline deadlinepassed passedbefore beforeshe sheororher herloved loved • All countries: Current ones onesrealized realizedanything anythingwas wasamiss. amiss.The Theinsurer insurerfused fusedtoto reinstate reinstate the the policy. policy.
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PROVIDE PROVIDEFURTHER FURTHERGUIDANCE GUIDANCE
• All other countries: March 22, 2007 Confirm Confirm that that your your financial financial guide guide is is understood understood and an -properly Jacob M. Monty, Monty & Ramirez, & SCWA Member properly stored. stored. When When you youLLP hand hand your your guide guidetotoyour yo financial financialagent, agent,ask askhim himtotoread readit itininyour yourpresence presenceso
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INDUSTRY BRIEFS and above par for wash results to reach maximum efficiency. Monitoring the equipment with daily and weekly checks are a must to prevent potential mishaps or out-of-control usage — water, chemistry, etc. “Speaking from the standpoint of our systems only, if completely biodegradable chemicals are always used and arveymaintenance Miller, a leaderfollowed, in the carwash industry since 1956, routine quarterly nutrients need passed away at the age of 90 on March 30, 2022. to be added to the system, and an annual filter change is Throughout his career, Miller operated many full service required,” Gibney says. carwashes and oil and lube centers, formed a carwash FINAL RESULTS consulting firm and served as the president of the If maintained correctly, the(ICA) finaland results provided International Carwash Association Southern California, Northern California, and California Wash by closed-loop carwashing should rival Car conventional Associations. wash quality, the NWI team states. The path to achieve this quality is not without some increased maintenance He was also awarded the Hall requirements and equipment costs. But, these factors of Fame award from Western Wash Association, the should be weighed againstCarthe savings of reduced Man-of-the-Year award from water and sewer costs to determine the feasibility and California Wash Association profitability of closed-loop operation. and theisPresident’s award Ideally, a closed-loop wash using completely from ICA. biodegradable chemicals, operating a true restoration system is survived by his the that removes chemicals from Miller the water and following wife of 21 years, Yuki, sisters manufacturer’s required maintenance, Gibney concludes. Gloria and Ilene, and many If so, customers will not be able to tell any difference in nephews. wash quality compared to theloving use ofnieces freshand water.
By freelance contributor, Jonathan Abrams, Professional
Carwashing Detailing. M ister Car & Wash announced in a press release Mayra
Chimienti has been promoted to chief operating officer. In her new role, Chimienti will oversee operations, human resources, integrations, project management, learning and development, and internal communications. In her prior role as VP of operations services, Chimienti led the development of key initiatives that allowed Mister to scale a consistent service delivery centered around people. Could someone step in and successfully manage your Under her leadership, the company cultivated robust financialand affairs if you are unable to do so yourself? training development programs, launched a digitizedOf course, you could execute a "financial power oflaid attorney'' learning platform with customized curricula and the designating someone as a "financial agent" to act on your foundation for the support infrastructure that has allowed behalf in financial matters if you're the company to execute at a higher level.incapacitated. But just drafting that her document an attorney, which you Chimienti started career inwith the industry nearly 20 years ago and do, joined Mister Car Washthat in 2007 the regional should doesn't guarantee thisasrelative, friend or trainer theknow El Pasowhat market. adviserfor will to do. The issue isn't so much In this position, she developed practices forfiguring trainingout whether he/ she lacks financialbest savvy-it's that store-level team members on standard procedures and bestsomeone else's finances on the fly is a massive challenge. in-class customer service. Having a financial plan in place for health emergencies In 2010, she joined the Mister HQ team in Tucson to is especially on many people's minds now because of the continue her training efforts as director of training and coronavirus pandemic, but an incapacitating emergency development. could come up at any time. Here's how prepare finances Herto in-depth for an emergency handoff… knowledge of day-
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to-day operations and ability to Consolidate credit cards and bank accounts. Missed strategically execute credit card payments are amongstandardization the most common missteps when someone takes over your The have beenfinances. key to the more cards you use, the greater the successful odds that there will growth of be a problem. Cut back to only two, if the possible. organization.
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If you have multiple checking or savings accounts, consider consolidating to one of each, preferably at the same bank-more accounts mean higher odds of overdrafts. Especially troublesome are accounts with automated withdrawals or payments-easily overdrawn if no one is paying close attention. If there are lots of CDs, savings hampionand/ XpressorCarwash in a press at release the accounts moneyannounced market accounts different grand opening of a new location in Rio Rancho, New Mexico. institutions, some could be easily overlooked. TheStick site officially opened statements. on March 15 atIt's C1890 Rd. NE. with paper perAbrazo fectly fine for All guests who visited the new Champion Xpress on its opening you to access your accounts online, but it's easy for day received free washes with ceramic wax (valued at $20). someone else to overlook or be shut out of your online Champion Xpress also donated UNM Children’s Hospital on only accounts, which may betodifficult to access. Bills and behalf of eachthat guest. statements arrive in the mail provide a wonderful fail-safe. That's even if the financial agent doesn't live With a core valuetrue of “community,” Champion Xpress near you-your mail can forwarded to that personlocal by the prioritizes partnering withbe local organizations to benefit friends and neighbors. post office or a trusted neighbor.
Continuing DRAFT A ROAD MAP celebrations the Create aofconcise guide to your finances. Having all of grand opening, your financial information in one place will save your Champion Xpress designated agent a lot of time and greatly reduce the odds donated $1 per wash that something will be missed. Handwrite this list, or type to UNM Children’s and print it. But don't save it on your computer or send it Hospital through via e-mail-that would increase the risk that this sensitive March 31. info could be stolen. Among the details to include... This Champion Income sources. Note how each of your income streams Xpress location arrives-pensions and Social Security payments often are operates between 8 direct-deposited into bank accounts, for example. If you a.m. and 8 p.m. daily.
Grit Trap Disposal Testing • Waste testing that meets any landfill or disposal site requirements. • Soil, water, waste and air testing.
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Industry Briefs continued...
Suds Brothers Express Carwash has announced its plans to
build a new express wash in downtown Dripping Springs, Texas. The site is located on W. Hwy. 290, which runs directly through the center of town. Suds Brothers reports that it is looking forward to building a wash that serves the community. The wash was designed specifically with the historic downtown Dripping Springs and the Hill Country landscape in mind. The facility will be utilizing industry-leading equipment, such as a conveyor belt system, 25 free high-powered vacuums (each equipped with compressed air), microfiber towels and mat cleaners. Suds Brothers recycles 90% of the water used in every wash.
Bluebird Express Car Wash announced construction plans
for its next three locations. The sites will be located on Overland Rd. in Meridian, Idaho; on Franklin Rd. near I-84 in Caldwell, Idaho; and a third location in Emmett, Idaho. The Meridian site has been in the planning stages since 2019 and construction is slated to begin in June 2022. It will be the sixth location in the Blue bird Express Car Wash portfolio. Bluebird has been working on a Caldwell location for several
years and the company is looking forward to finally serving the Caldwell community. Its seventh location in Caldwell will begin construction this summer; the eighth location will be in the heart of Emmett, Idaho. The owners of Bluebird currently own and operate three other Bluebird Express Car Washes, with the fourth location under construction on State St. in Boise, Idaho.
GO Car Wash announced that after one month of its
partnership with One Tree Planted, the company will be planting 35,708 trees in Susanville, California. This comes after GO Car Wash’s promise to plant a tree for every new monthly membership sold since Feb. 14, 2022. The company organized an online vote, allowing members to select their preferred locations for new trees to be planted and California was the winner. The partnership’s reforestation efforts in the Susanville, California, area are particularly timely as this area was recently damaged by wildfires, and the benefits of replanting trees on over 2,000 acres of land are enormous.
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BIG LEAGUE CAR WASH MEMBER HIGHLIGHT SCWA members are often featured in national car wash publications. Recently SCWA member Daniel McCutchen was highlighted in Professional Car Washing & Detailing.
As spring weather is welcomed across the nation and
the days get longer and warmer, a spring and summer pastime — largely referred to as America’s favorite pastime — begins. The 2022 Major League Baseball (MLB) season officially began on Thursday, April 7, when professional baseball players took to the field and fans took to the grandstands in ballparks from New York City to Los Angeles. But, in New Braunfels, Texas, one major leaguer has stepped off the field and into the carwash tunnel. After retiring from an 11-year run as a professional baseball pitcher, most notably playing for the Pittsburgh Pirates, Daniel McCutchen took his earnings and created Big League Car Wash, a baseball themed express carwash brand that now has two locations in New Braunfels. After the idea for Big League Car Wash had been developing in McCutchen’s mind for years, it officially opened in November 2017, just a year after McCutchen’s retirement from baseball. On this quick career switch, he jokes, “Now, I say I played professional baseball for 11 years so I could have a really cool carwash theme.” Rookie inspiration While still playing baseball, McCutchen became interested in the carwashing industry after his brother-in-law, Tyler Furney, began Today’s Car Wash, an express carwash and detailing brand with seven locations throughout central Texas. After his brother-in-law and later mentor piqued his interest in the carwash industry, McCutchen began noticing carwashes while traveling for baseball. MLB teams spend multiple months either in Florida or Arizona for spring training, which McCutchen says was the perfect environment to start planning his own carwash business. In fact, according to the U.S. Census Bureau 2019 study, Florida specifically has the third most carwash establishments out of all 50 U.S. states. “I remember the first time I bought a membership during spring training,” recalled McCutchen, “it was the first time I went
to a carwash with compressed air for detailing and blowing off the mirrors … I jotted that down in my little notebook noting, ‘When I build a carwash, I’m having this for sure.’” Of course, McCutchen had mentors, like Furney, to help him out along the way. “I had some great mentors … my brother-in-law, Tyler, and Clayton Clark, who founded WhiteWater Express, is one of my good buddies that really mentored me along the way too. I had some great people there to mentor me, but a lot of the stuff I did on my own,” he reflects, noting that Big League Car Wash was largely a one-man operation at the beginning. “I was just trying to do the same thing I did in baseball.” In the first six months of operation, McCutchen worked 80-hour weeks. “I was here at the wash all day, every day, making sure the operation was going like I wanted it to go,” he explains. Game on Moving forward, the Big League Car Wash team is in expansion mode, with hopes to have five washes in operation in 2023. For now, Big League will most likely operate exclusively in the New Braunfels, Texas, region, but McCutchen believes he has created a great wash structure and is open to future growth. “I just kind of play it one carwash at a time, but I love what I’m doing and building a really good team around me. So, who knows how big we’ll get?,” he says. While building current sites, the former professional athlete plays defensively. In the current carwash climate of quick growth, which includes bigger brands buying out the minor leaguers, so-to-speak, McCutchen focuses on defense as much as offense. “I am looking for the best location on any given street.
ADVANTAGE Connected cameras track a vehicle from the pay station to the tunnel, ensuring that the equipment will provide the purchased services to the correct vehicle, Davy explains. Controllers also provide safety for the consumer by controlling the conveyor and other equipment, automatically pausing the tunnel when there is a problem. This tight control can allow for customers to receive I’m looking where I can build a really big wash with wide “light show” vacuum spaces, three pay stations anda acustom 150-foot tunnel,” he adds. site]as where, I wasstates. a competitor coming and Ia in the“[A tunnel well, if Davy This feature canincreate saw my wash, it’s something I wouldn’t to compete unique experience for each that customer basedwant on what was with.” selected and purchased. Modern controllers can even Of course,unique in this signage businessorclimate, a bumpy to activate specialit’s lighting for road any visiting business growth. Withmembers. delays in zoning and other local unlimited wash club administrative tasks, supply issues and more, carwash EFFICIENT owners in growthPROFITABILITY mode are forced to stay open-minded and Another controllers enable to-the-inch patient, whichadvantage is something McCutchen copesis well with. application of chemicals. This precise means “Being a professional baseball player, youapplication have to be evenkeeled,” he can says.effectively “You can’t control celebratetheir yourwashes’ highs too much operators chemical and youWhen can’t get on yourself on youronly lows.sprays So costs. settoo updown correctly, equipment that’s kind of the same approach that I took to carwashing.” the vehicle, not the gap between vehicles, Davy notes. Season tickets application continues through the entire This to-the-inch tunnel and applies suchprovides services significant as ceramicroom coatings, Big League’s carwashto theme for marketing creativityand to shine — something baseballThis fans wax applications other necessary that chemistry. enjoy. Fromcontrol the 15,000 square feet on of artificial turf in front universal not only saves chemistry costs, butof it the thatcustomers emulates a anbetter outfield to the round trashcans alsobusiness provides wash experience. withEnergy decals made to look likebeactual baseballs sitting next to efficiency can another advantage. “Your every self-serve vacuum station, the express carwash site is tunnel controller also helps you save electricity by drivinga lot of fun. each piece of machinery in the tunnel, activating your The theme goes beyond thedevices physicaland stadium-like vehicle frequency-driven controlling signage architecture of the wash tunnel, too. Big League’s unlimited and lighting around your facility,” Davy continues. wash members, which are officially called “Season Ticket “Additionally, your tunnel controller can help conserve Holders,” have four types of washes to choose from. energy by leaving your dryers on when multiple cars The “Double Wash,” named after a baseball hit that advances are in the tunnel, avoiding costly start-ups of the dryer the batter to second base, costs $19.99 a month and includes system. Without wasting chemical or electricity, you are a soft cloth wash, spot-free rinse, power air dry, presoak better able to control per-car costs makemove each shampoo, wheel blaster your and sealer. The washand options service more profitable.” up to the “Triple Wash,” “Home Run Wash” and end at the Bath points to efficient look-ahead features a carwash all-inclusive “Grand Slam Experience,” which isinnamed after tunnel that term can include thea controller the when blowers the baseball for when batter hits keeping a home run running for the vehicle. Again, runs this step saves all three bases arefollowing filled — the most possible that can be scoredand in one play. This Grand “There Slam Experience energy creates cost savings. are manycomes features with in the Single aswater, well asetc. a total body that everything can help operators saveWash, power, When you protectant, rainbow conditioner, tire dressing, wheel cleaner, understand all these modern-day features, your process foam bath, wax, ceramic coating a three-day will benefit as well as your costand savings,” Bath clean says. guarantee for $34.99 a month.
Selling these “season tickets” are a huge aspect of Big MONITORING SYSTEMS League’s business plan. Pitching in to help with these Withgoals, the Big ramped-up speedsleading and maximum business League drafted equipmentloading and efficiency needed, it is easy to see the importance of solution providers in the industry. These teammates help the proper control the world of express tunnel washing. wash manage and in review sale trends, elevating the customer Integrated cooperative monitoring systems have experience andand facilitating growth. proven to be aon profit many bustling “We are definitely boardprotector with whatfor [our partners are] car care operations. doing,” McCutchenHow adds.do modern controllers enable these monitoring Final inning systems to prevent both loading issues and damage complaints in years carwash tunnels? When describing his five so far in the carwash industry, Here, continuously camera systems tracking McCutchen addscan howprovide much heon-site loves what heand does. Pairing is which something help avoidcarwash delays operations, caused by awhich loader, prevents that everyone in the industry knowsrollers. can be Inside exciting, slowed productivity and missed the tunnel, unpredictable and rewarding, with baseball has proven to beis cameras can even stop the conveyor when the vehicle successful when it comes to Big League Car Wash. not where it is supposed to be, Davy states. Stopping the McCutchen reflects, “I have tried to incorporate a ton of what tunnel can prevent costly accidents and the downtime I did in baseball to carwashing.” they create. These anti-collision systems allow a carwash Into professional sports, would haveincreasing no reasonvaluable to play run vehicles closerplayers together, further thethroughput sports theyand loverevenue if it weren’t for the fans cheering them on busy days. on. In carwashing, owners and operators, like McCutchen, Vehicle proximity devices, such as sonar, help identify depend on their loyal customers’ support to keep doing what features they love. on vehicles so a wash can provide a better clean, Davy notes. For example, these devices can detect McCutchen concludes, “I’m not worried about sales upfront. the location, for worried special windshield I’m notwindshield worried about profitallowing upfront. I’m about the wash services or side mirror rinses. It also quality of the wash that we give customers is and thepossible customerto identify beds, a wash automatically service thattruck we give theallowing customers. If wetohave consistent turn off devices. This can customers prevent too soap the from being service, take care of the andmuch treat them way that we want to the be treated, then rest it falls into place.” dumped into truck bed orthe turn offofblowers so they will not blow debris out of theCarwashing bed onto other vehicles. - Camille Renner, Professional & Detailing
21 ADVANTAGE 25
BECAUSE GREAT CAR WASHES DON’T JUST HAPPEN! INDUSTRY INNOVATIONS
INFORMATION & RESOURCES PRACTICAL SOLUTIONS BUSINESS STRATEGIES INDUSTRY ADVOCACY
ww w . swc ar w as h . o r g
LESSONS FROM GOLF TO HELP YOU MASTER THE GAME OF LIFE PERSPECTIVE “Golf is played mainly on a five-and-a-half-inch course,”
said legendary golfer Bobby Jones, “the space between your ears.” Every sport has a mental component, but the between-theears aspect is especially pronounced on the links because golfers have time to think. This isn’t tennis - the ball doesn’t come flying back at you moments after it’s hit. There’s time to plan how to handle the next shot... then to begin to doubt that plan...worry whether something is wrong with your swing...and ruminate about what went wrong on the last hole. Result: Overthinking and underperforming. Here’s how to handle the mental hurdles in the game of golf - and how those lessons apply to life off the course... Consistent results are best achieved by not focusing on results. Consistency is at the core of golf: an ability to reliably hit good shots is more valuable than the ability to occasionally hit great ones. But counterintuitively, when golfers are on the course, they need to pay less attention to the consistency of their shots. Golfers who focus on shot-by-shot results often try to make adjustments: My last shot went too far left, so I’ll aim this one a little right...or Maybe I’ll make some minor modification to my swing. The following shot went too far right, so I’ll aim back left or tweak my swing again. Soon these golfers are either playing “army golf” -left, right, left, right- or they’ve completely lost the swing they carefully honed on the range. More effective way to achieve consistent results: Accept that some shots will not land where intended -that’s just the nature of golf, and life - and instead strive to have a consistent pre-shot routine. If you can accomplish that, your results will become more consistent over time. This consistent pre-shot routine should include the following four steps... 1. Do your homework. Check the lie and distance to the hole. 2. Form a plan. Pick a target and a club. That target won’t always be the pin-sometimes it will be the middle of the green, the middle of the fairway or some other landmark. 3. See and feel the shot. Visualize the shot you intend to make-or “feel” the shot if you’re not by nature a visual learner. The shot you imagine should be within your abilities and should be a desired outcome...it should not be a mental warning to avoid a negative outcome. Telling yourself, Don’t hit it in the bunker or Don’t shank it might lead you to do exactly that, or it might lead you to
overcompensate. What it isn’t likely to do is increase your odds of achieving your desired outcome. 4. Commit. Follow through on your plan without waffling. Amateur golfers sometimes rethink their plans as they stand over the ball, perhaps opting for a slightly different target or putting line. That’s almost always a mistake - a plan created during calm and careful preparations is very likely to be stronger than one triggered by last-minute fearinduced doubt. That’s true off the golf course as well - you’re almost certainly better off trusting a carefully constructed plan that’s rooted in logic over in-the-moment second thoughts that are rooted in panic. The only reason to change a plan in the heat of the moment is if the situation has changed for example, if the wind shifts as you stand over your ball. But a rushed rethink is not the answer even here - instead, calmly step back and start your pre-shot routine from scratch. Hold a single, simple thought in your mind as you swing. This thought might be tempo, balance, target, trajectory or something else related to the execution of your golf shot. It should not be directly related to the desired result of the shot - it isn’t helpful to think birdie, for example. If there’s some aspect of your swing that you’ve been working on with a coach, it might make sense to choose a single thought related to that. What’s most important which shot-execution-related thought you choose, but that you choose only one. Having a single, simple thought in mind helps focus your attention. Trying to hold several thoughts in mind is more likely to create an unhelpful sense of being overwhelmed...and having no particular thought in mind increases the odds that distracting thoughts or poorly timed moments of doubt will creep in. Helpful: Choose a different single thought for putts if the thought used for other shots doesn’t apply well. Line or pace are among the best putting thoughts. This one-simple-thought strategy can be effective in highpressure moments off the golf course as well. Example: Auction bidders and professional investors sometimes ADVANTAGE 27
2022 Wade Welch Memorial Golf Classic
Wednesday – October 12, 2022 – JW MARRIOTT HILL COUNTRY RESORT & SPA 23808 Resort Parkway • San Antonio, Texas • (877) 622-3140
ATTENTION: Car Wash Owners and Vendors Enjoy a day of Golf, Food, Fun and Great Prizes!!
SCHEDULE OF EVENTS WEDNESDAY, OCTOBER 12TH 7:00am
Check In; Driving Range; Pro Golf Tips
Shot Gun Start
Lunch and Awards Ceremony
For Hotel Reservations, Please call JW Marriott SCWA Group Rate $227 - Deadline is September 19, 2022 23808 Resort Parkway • San Antonio, Texas • (877) 622-3140
For Team Sponsorship & Registration - call (800) 440-0644 • Only Team Sponsors are guaranteed Team Member requests. • Limited to the first 110 paid registrants. • $235.00 per person includes breakfast, green fee, cart, prizes, driving range balls and lunch. Name: ______________________________________________________________________________________________________________ Company: ___________________________________________________________________________________________________________ Mailing Address: _____________________________________________________________________________________________________ City: ___________________________________________________ State ______ Zip ____________ Email: ___________________________ Phone: ____________________________ Fax:___________________________ Handicap: ____________Or Average Score: ______________
Total Golf Fee Enclosed: $ __________________ Player & Team Space is limited and will be confirmed only upon receipt of the reservation form and payment. Mail completed form with payment by Monday, September 19, 2022 to SCWA, 4600 Spicewood Springs Road, Suite 103, Austin, Texas 78759
Register & pay by credit card online at www.swcarwash.org. Phone (800) 440-0644 (512) 343-9023 Fax (512) 343-1530.
focus exclusively on the target price they’ve previously identified for their bid or transaction. That single-number focus reduces the odds that the pressures and emotions of a operators can appreciate the simplicity and convenience of fast-moving auction or market will lead to a costly mistake. credit card payments. While some operators may object to Reset to rightfees now bad shots and holes. transaction orafter monthly maintenance charges by banks or processors, outweighed increased Amateur golfersthese oftenfees findare of themselves onby thethe “bogey train” they become frustrated when they hit a bad shot... revenue. Adding a credit card system to a bay will more that frustration detracts from the next shot...which deepens than pay for the investment in the short term. theirCustomers frustration...which makes subsequent shot even will spend morethe time washing their vehicles worse. Soon their scorecard features a long train of bogeys. after this upgrade, as most credit card systems utilize Here’s howup” to break thisa pattern... a “count versus “count down” charging method. states that standard payment equipment, 1.Walter Consciously slowwith yourself downcash when you feel the self-serve bay timer will start counting frustrated. Frustrated people tend to rush, whichdown isn’t once conducive to good golf...oristomet. solidTypically, decision making the minimum payment there isina most “last other activities. minute” alert horn that goes off as time is running down. With ayourself. credit card payment, system starts counting 2. Forgive Have a copingthe phrase ready to put a up once the transaction has been authorized. Once the poor shot into proper perspective. This phrase could be, No wash is completed, the customer is instructed to push golfer has ever played a perfect round... Even the pros hit double a stop button end and bogeys...or I’m outtohere to the enjoytransaction myself. A bad shotdetermine can’t stop the final charge. “ThisI let method keeps the customer from that enjoyment-unless it. rushing to finish,” Walter says. no ‘alert’ horn That wonderful shot you visualized“There duringisyour pre-shot to instinctively hurry them up. Some operators have seen process? That was a goal, not something you or any golfer average wash tickets increase by 50% versus using cash.” can realistically expect to achieve regularly. The great Ben McCarty notes athat self-serve carwashes Hogan once defined goodyears roundago of golf for anyone as one were called “quarter carwashes” simply because was where the player hits just three shots that turned outthat exactly only payment option available. At first, self-serve sites asthe envisioned. would have a bill changer, and eventually many operators 3. Reset. Tell yourself that the bad shot was the final shot adding tokens. token dispensers could ofbegan one golf outing, and These your next shot is the first of a process brand credit cards, so it provided an economical way to accept credit card payments at a self-serve carwash.
new one. No, you can’t reset your score if you’re playing ADVANTAGE with friends...but you can silently grant yourself a mental reset, leave the past behind and move on. That previous Eventually, bill acceptors were added to the meter bay shot belongs in the past-it’s gone forever. As Hogan said, door and then credit card readers. Since some of the first “The most important shot in golf is the next one.” credit card readers were “a little pricey,” some operators Don’t your putting stroke and wouldthink opt about for only one or two bays togrip. accept credit cards, explains. would monitor the You hitMcCarty a wonderful tee shotOperators and approach shot, and now performance and hold down associated costs. With new, you’re standing over a three-foot putt for par. Did hitting affordable credit cardfillacceptance systems, operators can those two great shots you with confidence about your economically addstand creditover cardthis acceptance to their self-serve golf talent as you short putt...or are you bays, vending vacuums, etc. thinking about machines, how horrible it would be to mess up an easy putt after playing the hole so well? When success seems EVEN MORE ADD-ONS so close that you can reach out and touch it, it’s perfectly The to most popular service selfnatural worry aboutadd-on it slipping away.equipment While suchfor worries serve locations is tire shiners and air dryers, according to are natural, they aren’t helpful - the mental tension you feel McCarty. Tire shiner equipment can be added in a bay or about a putt can tense up your muscles, affecting your grip on astoke. vacuum station. One reason tire shine is a popular and add-on service is because the results are immediately The best way to reduce the odds that something will go visible. There is nothing like rubbing the pad on the wrong with your putting stroke or grip on the golf course? tires and seeing that rich, dark finish; it truly accents Don’t think about them. The time to consider your putting a clean vehicle. Air dryers in the bay are increasing in stroke and grip is when you’re practicing. When you’re popularity because they give self-serve customers playing, focus only on thefinally line and pace of the putt. Any the opportunity dry and a vehicle. proven attention you paytotoair stroke grip is Dryers likely tohave make them hugelynot popular areasdeviate with a from lot of this motorcycles. worse, better.inDon’t even if you miss a the- make advancement in launch credit the cardball technology, gift puttWith or two your read, freely on your cards and loyalty programs are new options available line, and accept the result. for bay washes, Walter says. The credit card systems that -Patrick Cohn, PhD, sports psychologist and founder of Peak utilize loyalty or gift card options offer customers payment Performance Sports in Orlando, Florida flexibility. They can use these loyalty or gift cards in many different ways and on multiple pieces of equipment at the
Washworld of Central Texas Your Source For All Things Car Wash ®
Washworld of Central Texas is the only stop you need to make for Washworld equipment. As a Stocking Parts Distributor, we carry a large inventory of parts for Washworld systems as well as the PDQ Laser 4000. For Washworld equipment sales & service, chemicals and National Pride self service, Call Wes Frank at ®
Washworld’s Profile, is a soft touch system with standard features such as Washview® HMI On-Site , VS2® Vehicle Sizing System and Flex Pass® Dual Application System The wall mounted system eliminates the gantry for an open bay while Washworld’s exclusive Digital Surface Profile (DSP) utilizes 3D imaging to insure optimal cleaning. Washworld’s best selling Razor® has earned the reputation of a proven system for its quality, dependability and longevity. Stainless steel throughout, Razor is built to last. Razor combines all of the great features for which Washworld is known.
Profile and Razor were both designed with emphasis on durability, simplicity of use and reduced maintenance.
It’s Just Simple Math! Introducing the NEW Proto-Vest Elite 460 Air Dryer
Elite 460 Value Proposition • Energy ROI savings is one year which is the cost of the Elite 460 • Energy comparison of two 30 HP motors vs. ten 15 HP motors • The average cost per kilowatt in the USA is $0.11/kWh, for $32,000 annual savings
ELITE 460 Electrical Power Savings
• The installation of two 30 HP motors vs. ten 15 HP is a onetime saving of $56,000 (Based on cost of $7,000 per motor)
Two 30 HP Motors Power Consumption
Ten 15 HP Motors Power Consumption
60 HP X 0.746 kWh/HP = 45 kWh
150 HP X 0.746 kWh/HP = 112 kWh
12 hr/day X 7 day/wk = 84 hr/wk
12 hr/day X 7 day/wk = 84 hr/wk
84 hr/wk X 52 wk/yr = 4,368 hr/yr
• All machines silenced
84 hr/wk X 52 wk/yr = 4,368 hr/yr
• No moving parts or sensors
45 kWh X 4,368 hr/yr = 196,560 kWh/yr
112 kWh X 4,368 hr/yr = 489,216 kWh/yr
• Very low maintenance costs
196,560 kWh/yr X $0.11/hr = $21,333/yr
489,216 kWh/yr X $0.11/hr = $53,766/yr
• First year saving is $88,000 and $32,000 each year thereafter
ELECTRICAL SAVINGS Convert to (2) 30 HP motors = $32,000 savings Elimination of (8) 15 HP motors installations at $7000/ea. = $56,000 savings Total first year savings $88,000
Savings every year after that $32,000
For more information contact: Tammy Gardner sales director email: firstname.lastname@example.org
623.872.8300 | www.protovest.com
SCWA - On the Road Boise Car Wash Tour Boise, Idaho August 31, 2022 Visit a great lineup of outstanding and unique car washes. Network with the best & brightest in the car wash community. For more information and to register, visit www.swcarwash.org
Southwest Car Wash Association
MENTORING CONNECTION • Thinking about entering the car wash industry; a new car wash operator; or maybe have been in the industry for a while. Every day we face new questions, different challenges and important decisions – but as a member of SCWA you are never alone. Problem Solving Sounding Board Benchmarking Shared Experiences Explore New Insights
• The SCWA Mentoring Connection links you with experienced and seasoned individuals who have worked through business/operational problems with great success! The popular SCWA Mentoring Connection is FREE as a beneﬁt of your SCWA Membership. Get CONNECTED Today – call the SCWA Headquarters (800) 440-0644. For Additional SCWA Member Beneﬁts WWW.SWCARWASH.ORG
Southwest Car Wash Association
4600 Spicewood Springs Road, Suite 103 Austin, Texas 78759 (800) 440-0644 • (512) 343-9023 www.swcarwash.org
Increased Throughput. Faster ROI. The fastest LaserWash® 360 Plus yet! With impressive vehicle throughput, superior cleaning, and efficient drying, the LaserWash® 360 Plus delivers profits to your bottom line. Reduce wash times by 30-60 seconds per car with the available high-pressure rinse and multi-function application passes to increase your daily wash volume. Call us today to find out more about LaserWash® 360 Plus’ operator-driven revenue-generating options.
See us in BOOTH #1623 at The Car Wash Show
1698 Scheuring Rd., De Pere, WI 54115 | (920) 983-8333 | pdqinc.com
wash site. If designed properly, operators can put the gift card swipes in the bays, on vacuums, vending machines, air machines, mat cleaners and other compatible equipment. This gives customers the flexibility to use any piece of equipment on the property with a single card. “If a customer has to choose between a site with swipes only in the bay versus a site with them on all TM pieces of equipment, I think we all know where they are going,” Walter says. “Keep in mind, customers choose a wash for many reasons, but two of the top reasons are speed and convenience. Both of these are achieved with the abovementioned flexible payment options.”
CREATING PROFITABILITY The pinnacle of performance.
To push profitability on a self-serve site, Walter suggests that operators find ways to keep customers happy and in the bay longer. Self-serve owners should remember that they are in the business of selling time. Walter shares some questions operators should consider: Call today for a and freewell-lit? sample! • Are the bays clean 1-888-783-SOAP • Does the gun or wand leak all over the customer? • Do you have good pressure, soap, wax and presoak inapchemical.com the bay? • How do the chemicals smell and look on the vehicle? • As an operator, how would you rate the experience in the bay?
• Does the wash have doors on the bay, and are they closed on cold days? Once a customer is relatively comfortable in the bay, other additional profit opportunities can be evaluated, Reclaim Water Walter notes. Outside of the basicDeodorizer meter box functions, offering carnauba-based waxes, air dryers or ceramicinfused products can help keep customers in the bay longer. As previously mentioned, offering multiple forms of payment can increase revenue and maximize profitability. McCarty explains that there are several ways for operators to push a site’s profitability. Wash appearance is the first consideration, and operators should: • Make sure carwash bays are clean • Make sure trash cans are emptied • Make sure no weeds are growing around or in the wash. “You never get a second chance to make a first impression, so make sure the carwash facility is nice, clean and inviting,” McCarty says. Inside the bay, operators should make certain that the functions are working as they should and that the equipment is delivering plenty of chemical for each, McCarty recommends. This ensures a wash is giving customers their money’s worth. Next, ask the chemical provider for products with vibrant colors and great smells. 19 Customers will spend more time in the bay spraying on chemical products that look like they are “painting the
For More Information, Contact: Todd Aldridge 1-866-575-5885
Bill Baker 1-888-4280995 BillB@CoastCC.com
Michael Ford 1-800-400-0365 MikeF@CoastCC.com
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DID YOU KNOW... NEWS BRIEFS P
retend to like someone...even when you don’t. Tips from professional actors can help for those times when you must interact with some one you really don’t like - such as a boss, a colleague, a friend’s spouse or an in-law. Pretend he/she is someone else - imagining that you’re talking to someone you genuinely do like can help you get through the interaction. Ask questions - this is a good way to give the other person the impression that you like him/her, even when you don’t...and again, it makes the time go by faster. Find something you do like about the person - even with someone you can’t stand, there is likely some thing you have in common...find what it is and run with it.
Mail is being stolen from post office boxes, warns scam
expert Steven J.J. Weisman, Esq. Dropping mail into a blue post office collection box has long been considered safe. But thieves are pulling mail out of older boxes that have pulldown openings... stealing keys from carriers...and offering carriers money for their keys. Better: Drop sensitive mail into the outgoing mail slot inside a post office. Use a gel pen for checks you intend to mail - gel pen ink is difficult to remove, reducing the odds that a crook could rewrite your checks to himself/herself.
Full service electrical & automation company with a focus in innovative solutions
ew tick-borne disease concern. Recent finding: Heartland virus, a disease spread by lone star ticks, has been found in one of every 2,000 ticks sampled in Georgia. The disease was first found in Missouri in 2009, and since then about 50 confirmed cases in 11 states have been reported. Of particular concern is that the disease found in Georgia ticks has a different genome from what has been found elsewhere possibly indicating that the virus is evolving as it spreads. Symptoms include fever, fatigue and muscle and joint pain. Patients may require hospitalization, and the virus is potentially fatal. Problem: The disease is still not well understood, so it is possible that many more people have been infected but had only mild symptoms.
ind unclaimed money. A state government may be holding onto funds that belong to you from uncashed checks, inactive bank accounts, insurance policies, safedeposit boxes, rental and utility deposits, rebates or other sources. Find your money: Check the National Association of Unclaimed Property Administrators site (Unclaimed. org) and MissingMoney.com. You can search for yourself or for a family member. Reminder: Search under every state you’ve lived in.
■ Fragramatics 1600 hr Turbo Motor ■ Poly or aluminum dome ■ Computer controlled timer ■ UV protected graphics ■ Filters – Four-bag system uses high performance,
synthetic filtration media with 15 sq. ft. filtration area. Two easy-access service doors on rear ■ 1-1/2” dia. vac hose – high-flex, vinyl, crushable, 15 ft. long. Includes cuff and polyethylene hand tool ■ ¼” x 25’ Wire braid or coil hose with inline gauge
■ 1.25 HP ‘Big Dog’ high output compressor ■ Brushed Stainless Steel Tank and Main Cabinet ■ Coin acceptor – mechanical ■ Electrical - 120 V ac, 25 amps ■ Mounting - One internal and two external lugs with security collars. Uses 3/8” bolts for secure installation.
■ Tank Dimensions - 18.5”dia. x 42”h ■ Unit Weight - Net 145 lbs. Ship weight 185 lbs. ■ Ships in carton/pallet: 67”h x 32”w x 31”d ■ Multi-coin acceptor ■ Lighted dome ■ Debris catcher Options
■ Dome colors: red, orange, yellow, green, blue, Now available with our new air detail tool
white ■ Hose colors: red, orange, yellow, green, blue, white, gray, black
3021 Midland Drive • Pine Bluff AR 71603 800-643-1574 • email@example.com
WELCOME NEW MEMBERS The SCWA members listed below have joined SCWA since our last issue. We Appreciate Your Support! T.J. Brogan Washaroo Hand Car Wash Austin TX
Scott Egloff FluidLytix Bethesda MD
Gregory Knoop wkCommercialGroup Plano TX
Nathen Kozlowski KMC Holdings, LLC Junction City KS
Larry Pethick Tommy Car Wash Systems Holland MI
Bob Stanek A Key Car Wash Clovis NM
Subeth Vanderwiele Sergeant Sudz, LLC Montgomery NY
Michael Wroblicky Pirate Pride Car Wash Granbury TX
Did You Know continued...
Staying hydrated protects your heart. Recent finding:
People with high levels of serum sodium, an indication of dehydration, during middle age were 54% more likely to develop heart failure in later years than people whose middle age serum sodium levels were in the normal range. Those with the highest serum sodium levels also were 102% more likely to develop left ventricular hypertrophy, a condition in which the = heart muscle becomes thickened and the heart pumps blood less efficiently. The human body requires adequate fluids to support many functions, including circulation. Recommended: Most healthy people need about four to six glasses of water daily, adjusted for body size, physical activity, health conditions and temperature of the environment. Fluid does not have to be water - milk, juice, herbal teas, tea and coffee (including caffeinated and decaffeinated), and many fruits and vegetables also are hydrating.
SEE YOU IN FORT WORTH THE STEALTH
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BOARD OF DIRECTORS President: Ryan Darby Tucson, AZ (806) 535-7275
President-Elect: Mel Ulrich Weatherford, TX (940) 456-1082 Past President: Jeff Blansit Austin, TX (214) 912-1729
Treasurer: Don Witt Dallas, TX (214) 358-2575
Vendor Vice President: Robert Anre Tamarac, FL (800) 327-8723
Lanese Barnett Dallas, TX (972) 390-0230
DIRECTORS Paul Kalscheur Appleton, WI (920) 636-8463
JT Thomson Gilbert, Arizona (801) 898-7600
Clayton Clark Houston, TX (281) 304-2517
Derrick Merchant Lubbock, TX (806) 368-7843
Chad West Dallas, TX (214) 406-7861
Ed Emerson Abilene, TX (325) 201-8011
Frank Nuchereno Dallas, Texas (214) 683-9450
Ted Yamin, Jr. Imlay, MI (810) 721-7255
Chuck Space • 4600 Spicewood Springs Rd., Ste. 103 • Austin, Texas, 78759 • (512) 343-9023 www.swcarwash.org THE ADVANTAGE is the official publication of the Southwest Car Wash Association. It is published four times each calendar year by SCWA, 4600 Spicewood Springs Rd., #103, Austin, Texas 78759. The officers, directors and members of the Southwest Car Wash
Association, as well as The Advantage editors, in accepting advertising for this publication, make no independent investigation concerning the services or products advertised and neither endorse nor recommend or make any claims as to the accuracy and therefore tem, then technology becomes a oftrue and tool, w ith one assumeanother. no liability thereof. The opinions expressed in the articles are not necessarily the opinions of SCWA and its publisher and therefore makes no warranties and assumes no responsibility for accuracy or completeness the information herein.valuable (512) 343-9023. and not a distraction. But this problem is not the real problem.
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Quietly Better Clean. Operators want to offer something “different” to their customers—something that their competitors can’t match. SpinRite offers you a better chance to transform first-time customers into loyal clients with an entirely new approach to tunnel car washing—in terms of both cleaning performance and quieter trips through the tunnel. Call us today to learn more about SpinRite’s proven wash results and the car wash experience your customers will look forward to with each return trip to your wash.
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SOUTHWEST CAR WASH ASSOCIATION 4600 Spicewood Springs Road Suite 103 Austin, Texas 78759
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