SCLAA June Newsletter 2022 by Supply Chain & Logistics Association of Australia (SCLAA)

JUN ‘22

WHAT’S ON

IN THIS ISSUE

SCLAA Welcomes New Platinum National Partner - Whispir Mentoring program ASCLA Awards Defibrillators - Why every workplace needs them 04

JUN ‘22

WHAT’S ON

IN THIS ISSUE

Chair’s Message

Supply Chain Crisis Management

P 02

WELCOMING OUR NEW PLATINUM PARTNER

Zebra Delivers Industry-First Solutions For Parcel Dimension Capture

Setting The Right Objective

Developing A Servant Leadership Mindset To Transform Your Organisation

Defibrillators - How Do They Work & Why Do I Need One?

Pro-Vis AR Driving Mental Health And Wellbeing

SCLAA New Platinum & National Partners

Post Pandemic Education

New SCLAA Executive Members

WA Food and Grocery Supply Chain Challenges

State President Reports

ASCL Awards Gala Dinner

SCLAA Mentoring Programs

NEW NATIONAL PARTNERS

JUN ‘22

Those companies that can demonstrate a sound policy in these areas are at a competitive edge with respect to relationships with their customers, and their brand/ reputation. The forum topic of discussion for the day was Future FleetSustainability and Carbon Neutrality -why this is a critical consideration and what strategies to deploy NOW, and many raised the question of how prepared the transport industry is for the future. The event was hosted by platinum national partner Here Technologies.

Sue Tomic

Held in the exclusive Members’ Dining Room at Parliament

SCLAA National Chair

House, the luncheon provided a platform for decision

Director/Principal Consultant for Chain

makers to tackle challenges such as sustainability and

Consulting Services, based in Sydney.

technological developments, which have been deployed

Appointed to the Board in 2019, Sue is currently SCLAA Chair.

overseas with demonstrated positive outcomes and which

Chair’s Report 2022

Talks throughout the day responded to the mounting

the industry currently needs to consider.

pressure on transport and logistics businesses to create a Industry leaders from across the supply chain and

more efficient and sustainable industry.

logistics industry gathered at NSW Parliament House Friday 1st July, for SCLAA’s first Invitation only, Executive

Addressing the group in my opening speech, I highlighted

lunch for the year.

that bringing industry leaders together in forums of this nature, is critical to identifying and driving solutions.

Good Corporate citizenship relating to the Environment, Sustainability and Carbon Emissions control and the move

There are two areas of focus that the supply chain and

to neutrality are at the forefront of requirements by Global

logistics industry must embrace or will be forced to

companies involved in Logistics.

embrace: digitisation and decarbonisation. Directors, boards and executives who do not have these goals as part of their future strategy and company vision will be at a monumental disadvantage in coming years, and it could even bring about their demise. I would like to thank the following speakers for their time and valuable insights: •

Dan

Antonello,

General

Manager,

ANZ,

HERE

Technologies •

Chris Young, Industry Lead, ANZ, HERE Technologies (Understand your carbon footprint with CO2 Insights A Case Study )

•

James Lisica, Outfox Enterprises, Sustaining Profits by Profiting Sustainability

•

Geoff Farnsworth, Partner, Holding Redlich, ESG Legal Framework-the how, the why and the when -legislation is increasing globally and will affect Australian companies

•

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Kaitlin Shilling, Australasian Resilience Lead, Arup Group- Sustainable Supply Chain Management

JUN ‘22

now need to show you’re compliant and actually moving towards the reduction in emissions by 2030. “Businesses can now look at their fleets today and look at optimising how they operate … and how they can identify ways to transition these fleets, what type of drive technologies are best and how to do that.” Supply chain futurist and strategist James Lisica delivered

stimulating

presentation

around

sustainability in supply chains and what is driving Dan Antonello, Here Technologies

industry leaders. Mr Lisica focused on the digital aspect and the shift toward innovation. “It’s not just enough [for companies] to measure what they do; they actually have to adapt, change and evolve if they’re going to survive the next thirty years as an organisation and change the way they look at doing things.”

Geoff Farnsworth, Holding Redlich

Between

presentations,

robust

floor

discussions

provided a space for all leaders to exchange perspectives on

industry

concerns,

challenging

and

inspiring

each other to accelerate their decarbonisation and Kaitlin Shilling, Arup Group

digitalisation efforts.

Chris Young, sales manager at Here Technologies,

SCLAA

explored the impact location has on companies’ carbon

invitations

footprints. He focused on the question of modernising fleets and the risk of not taking sustainable action in the road freight sector. “The impact of not reducing carbon emissions will result in not only increased costs due to operation, increased taxes and fuel prices going up; but it will start to become minimum standard in how companies operate their fleets,” Mr Young said. “[This is] important when you’re looking at winning new business or renewing existing business, because you

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Executive to

members

such

future

automatically events

well

receive as

JUN ‘22

complimentary registration to the ASCLA Awards. If you

Never has this been more important than at the present

would like to become an Executive Member or upgrade

time with skilled staff shortages in the industry across all

your current membership you can do so here- https://

levels.

www.sclaa.com.au/individuals/ The program will launch in August with an opening event I was also very pleased to MC at the annual Supply Chain

in each state (complimentary to registrants).

Planning & Logistics Summit in June, whilst Director Kyle

If you would like to give back and share your expertise as a

Rogers MC’d the co located Retail Fulfilment Summit.

Mentor (FOC) or register as a Mentee , more information is available in this Newsletter edition or at https://www.sclaa.

We, along with our fellow NSW Committee members,

com.au/mentoring-program/

had the privilege to meet many of the speakers (many who were also SCLAA members) that present innovative

This year, for the first time, we are also offering

solutions on critical industry issues. SCLAA was proud

sponsorship opportunities for the Mentoring Programme

to be associated and able to assist at this event held by

and recommend you register your interest early and take

Akolade.

full advantage of the benefits offered. For a sponsorship prospectus, please contact secretariat@sclaa.com.au

Our State Presidents and Divisional Committees deserve a special mention as well for organising numerous high

On the very important topic of Safety in the industry, I

calibre site visits, events and informational webinars and

would urge all WHS officers, Business owners that do not

as is evident from our events calendar, there are certainly

have a defibrillator in their premises or “in truck” safety

many more in the pipeline!

kits, to consider this critical lifesaving device as part of their arsenal. Ambulance services continue to be stretched for

SCLAA has also opened registrations for our annual

resources and a simple device and the training provided

Mentoring program, now in its third successful year.

by SCLAA National Partner FAAE https://www.firstaidae. com.au/sclaa-partner/ will save a life. Please read more

People are the most valuable “off balance sheet” asset

about how to safeguard your employees and visitors,

for any corporation, and we are committed to promoting

further in this edition.

the vast and varied roles in the Supply Chain & Logistics Industry to ensure we attract the talent required and

Finally, I would like to extend a warm welcome to our

continue to develop the skills and programs to retain

latest Platinum National Partner, Whispir, and National

professionals.

Partners that have joined since our last newsletter

I, along with SCLAA, will continue to strongly advocate

publication-Blue Yonder, Trimble Maps, Bestrane and

that Supply Chain & Logistics should be a career choice.

project 44. On behalf of the SCLAA Board, we welcome you to the SCLAA family!

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JUN ‘22

Supply Chain Crisis Management: How Technology Can Help Build Resilience into Your Logistics Network By Michael Dyson, VP of Sales, APAC at SOTI A successful post-pandemic supply chain can be summarised in two words: diversity and resilience. Supply chain

bution strategies. In fact, 90% of supply chain profes-

diversity means having multiple suppliers to choose from

sionals believe AI will transform the supply chain for the

when it comes to procuring raw materials, manufacturing,

better by 2025.

warehouse storage and shipping. Meanwhile, supply chain resilience is the ability to bounce back when there is a disruption.

•

professionals are aware of the staff shortages across trucking, warehouse and delivery services. Technology

If you think of the supply chain in a literal sense, you might

can be used to attract and retain talent. Because of the

picture a linked chain with a beginning and an end. It goes in

supply chain crisis, management and human resourc-

one direction and everything is connected. The current glob-

es (HR) departments want to onboard new workers as

al supply chain crisis broke some of those links, preventing

quickly as possible. Technology can help by making

goods from smoothly moving along the chain.

learning content accessible through remote devices via an Enterprise Mobility Management (EMM) solution or

A successful post-pandemic supply chain is like a networked

apps rather than in-class instruction.

web with different access points, meaning if one route is unavailable, another one is open. For example, if one microchip supplier is experiencing a delay or shortage, an organisation can easily pivot to an alternative supplier without any disruption to operations. Mobile Technology and Digitisation Can Support Your Supply Chain Operations If diversity and resilience are the destination endpoints for the post-pandemic supply chain, then mobile technology and digitisation can help companies get there. Even before the pandemic, the shift toward digitisation was underway globally. As far back as 2016, 70% of executives had already started the digital transformation of their supply chains. COVID-19 magnified the importance of the digital supply chain. Even when companies were shuttered and revenues dried up, 92% of businesses did not halt technology investments in the supply chain. So, how can mobile technology help support an effective supply chain? •

Forecasting: At the outset of the pandemic, there was a 186% spike in toilet paper purchases. Then a spike in hobby items. All this is to say consumer behaviour is unpredictable and leveraging historical trends to predict future ones is not always reliable. Artificial Intelligence (AI) and machine learning can help direct companies on

P everything 06 from inventory recommendations to distri-

Quickly onboarding talent: Australian supply chain

•

Mobile barcoding: In global supply chain crisis management, mobile barcoding has numerous benefits. First, it digitises the pen-and-paper processes 55% of supply chain organisations still employ. This ensures data is captured accurately and shared quickly. Second, it eliminates hand-to-hand paper transfers and typing into a common workstation, giving peace of mind to workers who are mindful of social distancing.

Supply Chain Efficiency and Transparency is Key to Customer Satisfaction The disruption experienced through the pandemic highlighted complexities in the supply chain and the struggles the sector faces in delivering against fluctuating demand. The rise in transport costs, shortages of materials, breaks in the supply chain and surges in demand created a chaotic period of adjustment. Now, transportation and logistics (T&L) organisations need more agile day-by-day operations and must also ensure customer expectations are met. Research shows 57% of customers are frustrated by the shipping/delivery/returns aspects of ordering online. Today, logistics is not just concerned with the delivery of goods on time but also with the visibility of data throughout the supply chain, effective communication and setting expectations throughout the logistics chain. Keeping customers informed along this path is crucial, and companies need strong, reliable, usable and real-time data to meet customer expectations. By improving the efficiency of product

JUN ‘22

delivery, supply chain traceability and communication for

SOTI XSight allows organisations to pull critical data, such as

customers, businesses can create a loyal customer base and

battery health, and accurately determine the right time to

better predict demand.

replace batteries. Users can closely monitor device performance through app usage, data usage and signal strength

Manage Mobile Devices to Avoid Downtime and Disrup-

analytics. IT managers responsible for mobile devices across

tion

trucking fleets can even set up watchlist parameters for

While it is clear mobile technologies can enable Australian

battery drainage, data consumption and physical dam-

supply chains, these devices must be managed properly.

age. When devices exceed those established parameters,

When devices are in the field, companies do not have visibil-

they are instantly notified and can take proactive action

ity into them. They are unable to hold or touch the device to

to address the issue quickly. If an issue arises, SOTI XSight

remediate issues.

provides instant access to device logs, profiles, statistics and configurations to troubleshoot mobile issues occurring in

Without remote access and monitoring software, compa-

the field.

nies do not know when issues are occurring, what’s causing costly device downtime, and how to solve the problem and

For more information on how mobile technology can

improve future device performance.

support your supply chain operations and how these devices can be managed effectively, please visit: soti.net/

To get the most from your mobile investments and gain a

products/soti-xsight.

significant return on investment (ROI), supply chain organisations can use a diagnostic intelligence solution, like SOTI XSight, to reduce costly downtime.

Border Watch is a Department of Home Affairs and Australian Border Force program that educates, informs and encourages members of the community and industry to provide information about suspicious border-related behaviour and activities. Border Watch is dedicated to building strong partnerships underpinned by trust and confidence. Organisations can register as a Border Watch member and report any unusual or suspicious activity to help protect Australia’s border. The Border Watch program is free to join. IF IT DOESN’T FEEL RIGHT, FLAG IT If you see something that doesn’t feel right, make it your business. Flag it anonymously with Border Watch. One small observation could help stop a much larger border crime. The SCLAA encourages any company that operates in the international trade or transport sectors to join the Border Watch program. Industry members include customs brokers, freight forwarders, shipping companies, warehouses and depots, airlines and transport companies. Any SCLAA members who wish to receive the Border Watch Newsletter can submit a member enquiry form via abf.gov.au/ borderwatch.

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JUN ‘22

Zebra delivers industry-first solutions for parcel dimension capture Instantly capture parcel dimensions and shipping costs with a single scan. Supply challenges are currently at an all-time high.

Introducing a new solution, Zebra Dimensioning,

Today’s on-demand economy, coupled with heightened

which is helping Transport & Logistics business

customer expectations, skyrocketing labour costs, and

make the most of their precious time and space. The

globalisation are heavily impacting transport and logistics

solution is certified by Australia’s National Measurement

businesses around the world.

Institute and other international regulators, offering a fully integrated handheld mobile dimensioning solution

For these reasons, quick, accurate and easy parcel

businesses can rely on.

dimension calculation is key at both a parcel’s pickup and drop-off points. But capturing dimensions

The solution captures accurate parcel dimensions and

manually via a tape measure inserts lengthy time into the

calculates shipping charges with the press of a button.

already-complex shipment process, reduces workforce

It also provides improved visibility, enabling businesses

productivity, and invites errors. Miscalculations can lead to

to better plan their fleet loads and warehouse space

undercharging, loss of revenue, reduced profitability and

requirements. Ultimately, this fully mobile solution allows

costly disputes that ultimately erode customer service

businesses to capture dimensions anywhere in their

quality, satisfaction and retention. In the warehouse,

operations – doorstep collection at homes and businesses,

inaccuracies can also lead to costly underutilisation of

parcel drop-off locations, warehouses, depots and hubs.

warehouse space, as well as reduced load efficiencies and

Businesses can rapidly capture the dimensions of

increased transport costs.

practically any parcel – with box dimensions ranging from 10cm to 1m per side. It doesn’t matter whether boxes are

The stakes are high. By accurately recording the

plain, wrapped or printed with graphics, and whether they

dimensions of parcels and understanding the total volume

are placed on a counter or the floor. Zebra Dimensioning

they will take up in a delivery truck, businesses can more

allows busy frontline staff to capture information in

effectively use vital space in a shipment, ensuring each

virtually any environment and lighting conditions.

and every truck is being used to full capacity. Powering the Zebra Dimensioning software are Zebra’s Up until now, there has never been an application that

TC53 and TC58 mobile computers, designed to add a new

has achieved certification by international weights and

level of operational efficiency and workforce productivity.

measures regulators – until now.

What makes these devices so different? With all the latest

JUN ‘22

wireless technologies, workers are given faster and more

The result? A new generation of data collection. A

reliable access to information they need to get the job

new level of operational efficiency. And a new level of

done — including 5G and Wi-Fi 6E. A class-leading 6-inch

workforce productivity.

screen lets workers see more, do more — and scroll less,

The TC53/TC58 — together with Zebra Dimensioning

while an ultra-rugged, sleek design has made the TC53 /

software — is driving new possibilities into the world of

TC58 thinner and more durable.

mobility.

Businesses can also choose the scanner that best fits

Zebra mobile computers are ready to start capturing

their workers’ needs — either the standard scan engine

dimensions straight out of the box — the Time of Flight

or the advanced range scan engine with IntelliFocus™

sensor is integrated, and the Zebra Dimensioning is pre-

technology, which delivers an extraordinary scanning

installed. All you need to do is integrate the dimension

range. A 16 MP rear colour camera offers the maximum

capture into your backend enterprise systems — and the

resolution in this class, while three microphones and two

Zebra Mobile Dimensioning Application Programming

speakers deliver outstanding audio clarity. Furthermore,

Interface (API) makes that as easy as integrating your

the device’s battery is the largest in this class, with the

barcode application.

extended battery option offering 50%+ more power than

Click here to learn more about Zebra Dimensioning and

competitive devices.

the TC53/TC58 mobile computers.

They say a picture paints a thousand words The SCLAA had the privilege to attend Akolade’s Supply Chain Planning & Logistics Summit and Retail Fulfilment Summit events held in Sydney at the Sheraton Grand, Hyde Park 31 May- 2 June. For me, it was arguably the best conference I’ve attended. I was lucky enough to MC the retail fulfilment event, and our lovely Chair Sue Tomic chaired the supply chain planning and logistics summit. There were close to 400 people in attendance, speakers, delegates and dozens of booths of Australia’s leading supply chain and logistics services companies. We heard from industry leaders about trends that are driving this industry forward and making our industry an attractive place to work. I could go on, but before I go, please see below the picture of our NSW Director Cathy-Anne, NSW President Julian, myself, our Chair Sue and Partnership Manager Megan. This is what makes our association so successful, as volunteers, we say the SCLAA is the place to be in supply chain if you love to learn, network and have a laugh along the way. Afterall, life is too short! Thank you. by Kyle Rogers, VIC Independent Director

JUN ‘22

Setting the right objective “Modern supply chains are complex” is a truism. Operators

to as Constraints. They

are all too aware of the global forces and local details that

might look like capacities

drive weird and wonderful supply chain complexity. This

associated

complexity isn’t going anywhere, but industry innovators

are pioneering approaches to manage it more effectively.

restrictions on site storage or throughput capacity or

rail

with

transport

road legs,

throughput capacity, or even specific timing rules for Planning processes are mature

quarantine and or fumigation for primary products.

In a complex environment, diligent planning is required to ensure that supply chains are cost-competitive. The

Decisions are made in a constrained environment, but

drive to manage cost has spawned an ecosystem of

this framework relies on an additional element to frame

multi-step processes (some more effective than others)

algorithmic approaches. This is the Objective: what result

and supporting enterprise software. The processes and

do we want from the algorithmic plan? In a world where

systems are human driven, and often key knowledge sits

we make decisions subject to constraints, we need to

with individuals despite the presence of large systems.

know what makes a good decision. Typical objectives

Which leads to an obvious question…

often focus on planning to minimise cost, maximise profit or maximise throughput.

Can we automate planning? Fortunately, the answer is often yes. Like other processes

We can frame planning problems, then, by defining

that take many datasets and priorities into account,

decisions, constraints and objectives.

supply chain planning can often be automated or semi-automated. Increasingly, operators are turning to

Uncertainty is unavoidable

algorithms and artificial intelligence to drive lower costs

But how do these algorithms behave in a highly uncertain

across multiple segments of the supply chain.

environment? How should they be applied to balance cost reduction with overall supply chain resilience?

Although many different algorithms can be applied to

Uncertainty is unavoidable - this is true for our supply

support decision making, managers can apply a general

chains, regardless of scale. Uncertainty drives unexpected

framework to frame these problems before applying

events, and these events can appear in many different

algorithms.

ways. Maybe a key piece of plant breaks down for four

Firstly, define all relevant Decisions. Decisions like: •

“When should I import raw material, and how much should I import?”

•

“How much inventory should be stored at each point in my supply chain?”

•

“When

should

book

different

transports?” Operators

and

planners

will

easily

identify the big decisions they make day to day or week to week, but when applying algorithms we need to consider the little decisions as well. But decisions aren’t made in isolation -

they’re

subject

the

physical,

contractual and practical rules that apply to a business. These can be referred

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JUN ‘22 hours, or maybe a major customer doubles their order for

By identifying or constructing metrics that indicate a plan’s

the next four weeks.

resilience to change, firms can optimise a non-stochastic model while also creating a plan that provides a greater

Most importantly, there is a big difference between a

ability to respond well to surprises.

cost-optimised plan, and a plan optimised for cost-of-

While this approach relies on approximations, it also

execution. A cost-optimised plan assumes certainty, and

removes the barriers associated with genuine stochastic

perfect, accurate information. Perhaps counterintuitively,

optimisation - it doesn’t require huge probabilistic

highly tuned cost-optimised plans can perform poorly

datasets, and doesn’t become too complex to solve quickly

when reacting to change - typically these plans have

and meaningfully.

sacrificed resilience to achieve cost-optimality. Algorithmic plans like these are blind to the costs associated with

Resilience metrics can be simple, and may even be

responding to unexpected events.

intuitively understood and used by planning experts. Some examples of resilience metrics include:

What would perfect look like?

•

In a perfect world, firms would have high-quality, comprehensive data, capturing probabilistic possible

high demand variability. •

outcomes. Mathematical models would scale effectively when solving the largest stochastic problems. In this alternate reality, we could minimise the operating cost

“Safety stock plus” style measures for products with Delivery vehicle route plans with characteristics that allow a second delivery attempt.

•

Slack holding capacity or processing capacity across multiple planning horizons.

subject to hundreds of thousands of possible outcomes. We could use these models to make sure our worst-case

Poker, not chess

outcomes rarely occurred.

Shipping is a great example of an industry with high levels of uncertainty. Vessel breakdowns and shifting demand for

This reality isn’t out of the question in decades to come,

cargos can rapidly shift the profit-optimal plan. Previous

but for large and complex operations this typically won’t be

approaches to tonnage allocation in the shipping industry

possible. Even when a planning problem is small enough

have leveraged similar algorithms to those used in vehicle

to approach in this way, often there is poor data (or no data)

routing, and attempted to create “highly-optimised”

available to describe probabilities of future events. This

plans. These planning algorithms have predictably seen

data simply isn’t prioritised right now.

low adoption and fostered a broader cynicism in the industry towards optimisation that ignores uncertainty. To

This paints a fairly bleak picture of planning to manage

paraphrase one executive at a major shipping line: “We’ve

uncertainty. Thankfully, there are a number of highly

been trying to play chess. We need to play poker”.

effective algorithmic approaches to manage supply chain uncertainty when planning.

What’s next? As multiple industries that operate large supply chains

What is the best approach, given the circumstances?

search for improved resilience, more nuanced algorithmic

More and more, algorithms using “Resilience Metrics” are

planning should be leveraged to achieve genuinely cost-

proving to be an effective way to handle uncertainty while

optimal outcomes. At Biarri, we hope to continue to play

avoiding the challenges described above.

our part in moving this discussion forward.

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JUN ‘22

Developing a Servant Leadership Mindset to transform your organisation Servant Leadership is beginning to re-emerge across industry as a philosophy that favours cultural transformation. There are many offshoots of Leadership styles that have been birthed over time, including great leadership thinkers and experts such as James MacGregor Burns’ philosophy on Transformational Leadership, or Paul Hersey and Ken Blanchard’s Situational Leadership Theory, and Jim Dethmer, Diana Chapman, and Kaley Waner Klemp’s concept of Conscious Leadership. However, having the privilege of speaking to hundreds of business owners and executives throughout his executive career and witnessing many successful culture and operational transformations, Vative CEO Theo Pappas, has become aware that Servant Leadership is the key ingredient to a successful change management strategy. Vative are fortunate to work and partner with MarkTwo Consulting, whose purpose is to help leaders turn disengaged and unproductive staff into high-performing teams. Theo Pappas, CEO of Vative, had the honour of having a fireside chat with the Mark Oliver, CEO of

MARK OLIVER CEO & MANAGING DIRECTOR MARKTWO CONSULTING

MarkTwo Consulting, and the author of his published book called Motivational Leadership – 10 Myths Managers must debunk to avoid disengaged, dissatisfied or unproductive workers. In this discussion, Theo spoke with Mark about the importance of embodying a Servant Leadership style to truly transform your organisation, and this is what he had to say from his 30 years’ experience, engaging leaders across the globe. Mark, let’s begin with giving the audience an understanding of the philosophy of Servant Leadership, and why executives and why managers should embrace this style. Perhaps if I first give a holistic comment on leadership. People must be led according to their needs, and because people are different, it is not surprising that there are several ways to lead (by “lead” I mean something different to “manage”). In the military it has been well established that we must lead by “example”, and our extensive research and modeling shows that there are actually four (and only four) ways to lead, to: serve, save, coach or inspire. As a young officer in the British Army, I learnt my craft at the Royal Military Academy Sandhurst, where all British Army officers are trained and widely recognised as a premier officer training establishment globally. It has just one motto since World War II: “Serve to lead”. It means to put others before oneself. It requires humility and caring for those you lead. When we do that, people’s extraordinary capability shows through. As Colin Powell said: “leadership is the art of accomplishing more than the science of management thinks possible.”

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THEO PAPPAS CEO VATIVE

JUN ‘22

When people are led, they become more engaged, and

love. You can manage an organization by fear, but if you do

this produces tangible benefits to organisations, such as:

you will ensure that people don’t perform up to their real

1) 18% higher productivity

capabilities. A person who is afraid doesn’t dare perform to

2) Twice the net profit (100% increase)

the limits of his or her capabilities …because people will not

3) 12% higher customer advocacy

take risks when they feel afraid… But if you manage people

4) 62% less accidents

by love… they start to perform up to their real capabilities”.

5) Two and a half times the revenue growth We’ve seen over time that EQ (Emotional Intelligence) Servant Leadership started to enter the civilian domain,

serves far greater as a measure of leadership success

after Robert Greenleaf in 1970 popularized the phrase in his

as opposed to IQ – Problem Solving Intelligence. How

essay “The Servant as Leader”.

does this explain the Peter principle - that people are promoted to their level of incompetence?

As we both know, there is an art to successful change management. When leading an organisation through

There is a lot of research showing that EQ correlates

a Continuous Improvement strategy, why would you

with leadership capability much more than IQ. In fact,

ensure your Executive Leadership and Management

IQ correlates negatively with leadership. If this wasn’t

Team adopt a mindset of Servant Leadership?

bad enough - there is good evidence that IQ and EQ are inversely correlated. In other words, the higher your IQ

One of the reasons people are often uncomfortable with

then the lower your EQ tends to be. This explains a large

change is because there is a risk to it. The risk, is going

part of the Peter principle. IQ predicts technical ability and

from good performance to poor performance, and with

so high IQ people tend to do well in technical roles and get

that, all the potential consequences that can have. This

promoted. However, if this promotion is from a technical

can put people into a fear state, and when we are anxious

role to a leadership or supervisory role, then we too often

we become more stupid, and our performance becomes

see a high performer become a low performer, because a

worse. As mentioned earlier, the key essence of the mindset

low EQ means the individual is likely to lead poorly, and

of Servant Leadership is care. When people feel cared for,

therefore their team members perform poorly. In fact, the

or even the stronger emotion of ‘loved’ by their managers/

research is damning - only 15% of your high performers are

seniors, they feel less anxious are prepared to take more

your high potentials. What this means is that only 15% of

risk, and therefore tend to perform better. Jan Carlzon, CEO

people who are doing well in the current role, will do well

Scandinavian Airlines System, at a very difficult time (losing

when promoted.

$17m per year and ranked 14 out of 17 European airlines), turned it around and became Airline of the Year in 1984 (3

In 2016, our executive team at Vative conducted a

years after he took over as CEO). He said: “In my experience

study across 47 organisations deploying a Continuous

there are two great motivators in life. One is fear the other is

Improvement strategy. We measured their success and

Outcomes-Based Model

GUARANTEED ROI or NO FEE

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Book a Complimentary Discovery Meeting 1300VATIVE

JUN ‘22

ROI across 9 variables - Industry, Budget/Spend, Duration

in that culture. As I mentioned earlier, Servant Leadership

of Engagement, Size of the Business, Leadership Mindset,

has two key characteristics - humility and care or love.

Culture, Strategic Approach, Facilitator Experience and

Here love refers to maternal or paternal love. As a Leader,

Credentials and Deployment Method. The greatest

I am not suggesting we should romantically love our staff,

influence for success, by an overwhelming regard, was

that is something else! There are many leadership books

the Mindset of Leadership. From your experience, why do

out there, some good some bad, but one of the best in

you think this is the major factor?

my opinion, is GOOD TO GREAT by Jim Collins. In this, he gives 11 great examples. People often think that Servant

It sounds like you did a high-quality study because there’s

Leadership is a “soft” leadership and therefore gets little

lots of other studies finding a very similar result. In fact,

results. But the 11 leaders Collins identifies, not only showed

mindset is not just critical for leadership, but I would put to

great humanity as well as being humble and determined,

you that it is a determinant of success and happiness in our

but their companies massively outperformed the rest of the

lives generally. I believe mindset is important because this is

Fortune 500 companies in financial terms, including the

what drives our behaviour and of course our behaviour has

ones promoted in MBA schools, such as GE.

direct consequences on our performance, and therefore success. That said, we can get too focused on behaviour,

When considering Executives and Managers that you

because it is a symptom of other things that drive our

have engaged over time, do you find Leaders serving their

behaviour. Some of these are external and outside our

subordinates more often than the traditional Leadership

control, but the key internal driver is our intention and that

style of a top-down approach?

is a critical part of our mindset. When I ask audiences which is more important, behaviour or intention? In modern

I’ve worked with 60 different nationalities across 20 countries

countries, most people identify behaviour, and it’s not hard

and numerous industries, and I have found a vast range of

to show that this is wrong! It is intention (or mindset) and

leadership styles, but consistently, the ones I find who lead

this is the simple reason for why mindset is the major factor.

better, are those who adopt a Servant Leadership, coaching leadership, or inspirational approach.

A high-performing culture is directly linked to the leadership engagement in an organisation. How do you see Servant Leadership influencing culture and are there any great examples you can share? This is a great question. While culture is quite stable in terms of it taking time to change, an organisational culture in many ways, is an aggregate of the individuals

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JUN ‘22

Defibrillators - How do they work & why do I need one? By Scott Whimpey, Director of First Aid Accident &

patient prep pack. We also recommend that this device is

Emergency,

mounted in an area that is easily accessible by the team as

specialist

Pre-Hospital

emergency

resuscitations.

this is a pre-requisite from the first aid code of practice.

Awareness and discussion around the need for Automated External Defibrillators in community and in the workplaces

The Mobile Defibrillator

is a hot topic and on the rise. We are seeing more and more

Bundle

workplaces be proactive and install defibrillators to provide a

This mobile bundle is

safer work environment for their team and customers, and to

for larger workplaces

ensure early access to a defibrillator in the event of a critical

situation or sudden cardiac arrest.

situation

transport where

fleet the

AED needs to be moved One of the issues we find is that most people think

rapidly to a patient or

defibrillators are dangerous and can only be used by

housed in an area that

medically trained people. No doubt you have seen one of

is more exposed. The

those movies with a swarm of doctors yelling “Clear!”, and

mobile bundle is also a

a large shock is administered to a patient jolting them into

complete

the air. Although medical teams in hospitals actually use a

pack that is packaged in a IP67 waterproof safe case, the

manual Defibrillator to do this, these are not the defibrillators

pack also has a monthly check list and a patient prep pack

we use in a workplace environment.

with a green AED sticker for the vehicle or area.

Thankfully, defibrillators have been developed into a safe,

Why do I need a Defibrillator at work?

lightweight and portable device that can be used by trained

You may be asking why do I need a defibrillator? You may

and untrained people. These devices are called Publicly

even be a little unsure on how they work and what they do.

Accessible Defibrillators (PAD) or Automated External

We’ve put together some information to help you feel at ease

Defibrillators (AED).

and understand why they are safe.

There are two main types of Defibrillators used in a workplace

Firstly, if you have a larger workplace then you may have

situation and in most cases these options are selected based

already experienced a critical medical situation at work,

on the following risk assessments:

one where a worker or visitor starts having chest pains

•

The size of your workplace - if it’s over 4 minutes to get

or collapses. This is when you get on the phone and call

from one side to the other, we recommend 2 defibrillators

000. One of the first things that the emergency services

stationed at each end

operator asks is “do you have a defibrillator on hand?” This

How many staff you have - over 30 then we recommend

is because they know having a defibrillator on hand in the

a defibrillator

first 10 minutes of a cardiac arrest can increase the chance of

Where you’re located in relation to emergency services –

survival by up to 80%.

• •

defibrillator

if the location is remote or hard to access, then you need •

a defibrillator

Secondly, Defibrillator prices and usability have come along

What sort of work you do - manual labor, high risk work,

way. For around $1800 you can own a complete defibrillator

aging workforce, we recommend a defibrillator

bundle and have lifesaving technology right in your hands, and all these defibrillators are 100% safe to use by anyone

The

popular

in your team. If you remember shopping at Woolworths,

Defibrillator: The Indoor

you may have seen these defibrillators at the front of every

Defibrillator Bundle

store - publicly accessible. So yes, they are very safe to use or

This

most

complete

P 15

generally

Woolworths wouldn’t have them installed.

defibrillator

bundle that is mounted

So, let’s look at how they work.

To understand how a

in a metal alarmed wall

defibrillator works, you need to know what happens to

cabinet. The AED should

someone when they go into cardiac arrest. Cardiac arrest

be well signed, have a

happens to someone when their heart stops working

monthly check list and a

properly, and blood stops being pumped around the body.

JUN ‘22 This can be caused by a range of things but basically there

Turn on the defibrillator and follow the prompts. Once

are two main causes:

turned on, the defibrillator will give voice (and visual)

Electrical malfunction - where the hearts electrical

prompts to the rescuer to follow including calling

system has an issue and the heart stops working. This is

emergency services, CPR coaching and shock delivery (if

commonly known as Sudden Cardiac Arrest (SCA).

required).

Plumbing malfunction - this is caused by a blockage in a

Remember good quality CPR prevents Brain Damage –

blood vessel around the heart. This is commonly known

“Time is Brain”

as a Heart Attack.

Good quality CPR is just as important as defibrillation in the

In a cardiac arrest, the patient collapses, stops breathing and

event of sudden cardiac arrest. Chest compressions can help

is unresponsive. This is when we get a 10-minute window for

manually pump blood to deliver oxygen rich blood to the

a resuscitation as every minute indicates a 10% death rate in

brain. CPR helps delay tissue death in the brain and heart

the heart and brain, so “Time is Heart” and “Time is Brain!”.

until defibrillation begins! So make sure you learn how to do CPR.

How Defibrillator’s work… The great thing about AED’s is that they are a fault-finding

Are Defibrillators safe ?

device and will only shock a patient if their heart is faulty or

Let’s get back to the basics here - remember an AED will

fibrillating making them completely safe.

not administer a shock unless the heart is in fibrillation and

The defibrillator has two pads that are placed onto the

Ventricular Fibrillation or Ventricular Tachycardia is detected

patient’s chest in the driver’s seat belt position to help

in the patient. The device will not allow the rescuer to shock

find the fibrillating heart. The device provides the rescuer

the patient unless it has gone through the analysis process,

instructions to follow and will analyse the patient’s heart

determined the heart is in fibrillation and has asked the

rhythm to determine if they need a shock or not. If the heart

rescuer to press the shock button (semi-automatic device)

is fibrillating, the device will administer a shock to the patient,

or advise that it will deliver a shock to the patient (automatic

stimulating the heart to start in a normal rhythm.

device). It is also important to note that a defibrillator does not restart

How do I know when to use a defibrillator?

a heart that is in Asystole or has stopped. A patient in cardiac

While we recommend accredited CPR training as the best

arrest usually has a fibrillating heart for approximately 10

way to educate a first responder, the Chain of Survival was

minutes and after the 10 minute window, the patient will

developed to help anyone identify when a patient is in

proceed into flat line. The defibrillator will not work on flat

cardiac arrest and when to use a defibrillator. It has 3 main

line and the chance of survival is as low as 1%.

steps for the rescuer to follow.

Therefore, it’s so important to get a defibrillator on a patient

Early recognition the patient is in cardiac arrest. Check

in the first 10 minutes of a cardiac arrest to try and rectify

the patient’s response, airway and breathing.

If the

the faulting heart. Ultimately, if we can recognise a patient

patient is unresponsive and not breathing, make an early

in this state, perform good quality CPR and defibrillate the

call to 000 immediately.

patient, we can increase the chance of survival and in doing

Start CPR on the patient. CPR is aimed at manually

so – save more lives! So have a look at the Defibrillator Bundle

pushing blood and oxygen around the body by doing

that suits your workplace and think about making your

chest compressions (and breaths if comfortable) to help

organization Heart Safe.

prevent brain and heart damage.

Indoor or Mobile Defibrillator Bundles from $1749* SCLAA Members save an additional $100* on selected Defibrillator Bundles Visit www.firstaidae.com.au/sclaa-partner for more information or call 07 5520 5068

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JUN ‘22

Pro-Vis AR driving mental health and wellbeing accross the Warehouse & Logistics Industry AR Interactive - Warehouse & Logistics Managers Guide to Workplace Safety 2022 Safe Work Australia identified the road transport, warehouse and logistics industry as having one of the highest rates of claims for work-related mental disorders. Approximately 1 in 5 Australians will experience a diagnosable mental health condition each year. It is estimated at least 9 Australians die from suicide every day and 70% of them are men.

and wellbeing conversations; supportive discussions that address key strategic actions and procedures which reduce

Pro-Visual recognises this statistic must be addressed in

the impact of industry-specific risk factors and promotion

all male-dominated industries and to instigate genuine

of protective factors, which include fatigue management,

change, the road transport, warehouse and logistics

critical

industries are working together as one. As this sector’s first

workplace behaviours; and to increase access to all frontline

co-driven national mental health plan – NHVR and Healthy

workers, including remote workers.

Heads Trucks & Sheds (HHTS) National Mental Health and

Available via free subscription at www.provisual.com.au

Wellbeing Roadmap 2021-24, shared responsibility and

free resources include:

committed collaboration are critical to establishing a best

•

practice psychological first aid framework and to ensure

incidents,

Toolbox

for

substance

driving

use

mental

and

health

inappropriate

wellbeing

conversations in your workplace

early and appropriate support is provided for people in

•

Activity sheets

roles with regular exposure to potentially traumatic events,

•

Workplace presentation

e.g. roles exposed to physical risks, such as the use of heavy vehicles or machinery. While some risk factors are more

Additional WHS topics that address issues pertinent to this

applicable to truck drivers, many also impact workers in

vital industry includes:

warehousing and logistics.

•

Managing

Young

Workers.

Resources

help

managers understand the unique characteristics of The newly released AR Interactive – Warehouse &

young workers that impact their health and safety

Logistics Managers Guide to Workplace Safety 2022

and the importance of a supportive workplace culture.

produced in conjunction with National Heavy Vehicle

Young Workers Tell Us Their Views on Work Safety Safe

Regulator (NHVR), Supply Chain & Logistics Association

Work Australia video is incorporated via the Pro-Vis AR

of Australia (SCLAA), Australian Logistics Council (ALC)

app.

and endorsed by the National Safety Council of Australia

•

The Warehouse Environment regulatory guidelines

(NSCA) primary focus is to provide tools and resources for

and

Warehouse & Logistics Managers to engage effectively

the framework of hazard identification and risk

and increase awareness of mental health, reduce stigma

management.

around mental health to create a workplace culture of

•

industry

Implications

best

for

practices

Warehouse

viewed

through

Managers

and

trust where mental health and wellbeing is prioritised, and

Intralogistics Management Duties and Compliance

workers feel safe voicing their concerns and seeking help.

under The WHS Act and Laws.

The Warehouse & Logistics Managers Guide to Workplace

Pro-Visual Publishing, CEO, John Hutchings “Pro-Visual is

Safety 2022 is developed with interactive augmented

excited to be part of this mutual commitment to improving

reality (AR) capabilities for use with a smart device, using

health outcomes for everyone across this vital industry.

the free Pro-Vis AR App from the App Store or Google Play

Thank you to our Industry Associations and Corporate

to download tools and resources such as videos and 3D

Sponsors. We hope that we can drive conversations through

animations for Warehouse & Logistics Managers to engage

sharing the resources and new initiatives developed by

effectively on matters relating to mental health

NHVR and HHTS created by industry for industry, provides

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JUN ‘22

a unified plan for improving mental health and wellbeing, right across the Warehouse and Logistics Industry. Increasing awareness is the first step required in reducing mental health stigma and is built around the components of preventing harm, intervening early and supporting recovery. Creating a workplace culture of trust where mental health and wellbeing is prioritised, and workers feel safe voicing their concerns and seeking help.” For free Guides email marketing@provisual.com.au or https://www.provisual.com.au/free-guide-subscription.html

Women in Transport & Logistics eligible for leadership development scholarships Women in transport and logistics can now apply for a leadership development scholarship from Women & Leadership Australia. Providing world-class leadership development programs for women at all stages of their careers, Women & Leadership Australia brings together the latest in leadership theory and practice with a focus on applied learning, building networks and a flexible, part-time delivery to fit in with your schedule. Scholarships are now available through Women & Leadership Australia to encourage more women to enhance their impact at work and beyond, and to support the development of women leaders at all levels. Partial scholarships of $1,000-$5,000 will support participation in one of four courses designed for women in nonleadership roles through to senior leaders. Apply by 9 September 2022 or find out more by clicking here https://www.wla.edu.au/transportlogistics.html

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THE SCLAA ACKNOWLEDGES THE VALUABLE SUPPORT RECEIVED FROM ITS NETWORK OF NATIONAL PARTNERS. PLATINUM PARTNERS

NATIONAL PARTNERS

MEDIA PARTNERS.

Interested in becoming an SCLAA National Partner?

1300 364 160 secretary@sclaa.com.au

JUN ‘22

Whispir is a global scale SaaS company, founded in 2001 to provide a communications workflow platform that automates interactions between businesses and people. Giving businesses the ability to improve their communication efficiency and reach through access to multi-channel, automated workflows, and actionable insights - all from one platform. Businesses use Whispir’s software to create interactive messaging that solves simple to complex communication obstacles. With unique solutions to complex issues Whispir provides a dedicated team to help create the best solution for each business. All Channels, One Platform •

SMS - a powerful channel to increase audience reach and drive action

•

RSS feeds - trigger updates from real-time feeds

•

Email - provide more detail and information

•

Video - provide the personal touch with video updates

•

Voice - get the important information across quickly

•

Social - include social to reach your audience where they spend their time

•

Webpage - whip up a webpage to help collect or give more information

To celebrate becoming an SCLAA Platinum Partner Whispir is offering a 1 hour FREE consultation with one of our communication experts.

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Find out more

JUN ‘22

NATIONAL PARTNERS

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-toend platform enables retailers, manufacturers, and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Over the last 37 years, Blue Yonder is proud to announce its subsequent achievements. Positioned by Gartner, Inc, Blue Yonder is recognized to be the only company that is a leader in all three Gartner Magic Quadrants (Supply Chain Planning, Warehouse Management, and Transportation Management). The company also has 17 of the Gartner Supply Chain Top 25 and over 3000 customers across retail, distribution, and manufacturing. As Blue Yonder serves a large customer base of companies with a varied set of products and capabilities, all of which are leveraged uniquely by different customers, we’re therefore also constantly innovating. We’re taking our years of domain experience in supply chain and continuing to modernize, marrying the old with the new. From our transformational shift to SaaS to leveraging Microsoft Azure as a platform, we continue to upgrade our offerings to serve our customers’ constantly evolving needs. We also have more than 400 patents granted and pending, which represents the largest patent portfolio in the field of supply chain management technology for any company or institution. At Blue Yonder we also strive to build a sustainable, equitable, healthy, and diverse world where essential human needs are met for all through a combination of innovative software solutions and exemplary environmental, social and governance (ESG) performance. This commitment informs every aspect of our business, including how we design and build new products, operate our portfolio, collaborate with stakeholders, and report progress. Blue Yonder is a proven pioneer in autonomous supply chain, continuously investing in and developing new innovations to enable our manufacturing, logistics and retail customers to stay ahead of the curve. By harnessing the Edge, Cloud and AI/ML, we will deliver an autonomous supply chain to our customers backed by the power and scale of our unique platform. Whether you’re looking to transform manual processes, begin a full digital transformation journey, or something in between, we’re ready to help. See website for more information

Trimble Maps provides global map-centric technology dedicated to transforming journeys through innovative routing, scheduling, visualization and navigation solutions. Built on map data and a routing engine designed specifically for commercial vehicles, its development platform and trusted products are made for a broad range of industries, workforces and fleets of all sizes. The Trimble Maps brands including PC*MILER, CoPilot and Appian are the foundation for safe and efficient journeys worldwide–one driver, one vehicle, one fleet at a time. Trimble Maps is a division of Trimble: maps.trimble.com

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JUN ‘22

SCLAA WELCOMES NEW NATIONAL PARTNERS CONT. Bestrane brings together a unique combination of solutions, services and technologies to solve complex supply chain and logistics problems for our customers. Our solutions consistently deliver results: Reduce operational costs and optimise spend •

Reduce logistics, planning and other operational costs with clever technologies that remove manual work and streamline operations.

Improve business efficiency •

Improve fleet, driver and operational efficiencies with solutions that optimise your core business and customer activities.

Improve customer service outcomes •

Provide differentiating levels of customer service with clever solutions that give your customers choice and keep them informed.

Manage risk and protect your fleet and drivers •

Enhance safety outcomes for your fleet and drivers with clever solutions that monitor your operations in real time

Reduce your carbon footprint •

Reduce your emissions and carbon footprint with optimisation solutions that reduce vehicles used and distance driven.

Our solutions help our customers to put their customers first. Our services bring together diverse thinking, skills, experience and approaches to support the diverse needs of our customers. And in doing so we deliver big-business impact with a small business feel. Our technologies are selected from leading global supply chain partners including Descartes, RouteSmart, Glympse, GEOTAB and MobileDOCK. We combine these with Bestrane’s own development and integration capabilities. Diverse customers across a wide range of industries trust and rely on our solutions. The Bestrane team is passionate about working in increasingly agile, connected and collaborative ways, and we want to be known for delivering innovative, operationally focused solutions that add value to our customers operations. Founded in 2005, Bestrane is based in South Melbourne with national and global reach. Looking for a solutions expert - Contact us to move forward on +61 3 9001 1565

PopPick Next-gen goods-to-person solution

4X Efficiency

Multi-size compatibility

4X Storage Density

www.geekplus.com P 22

JUN ‘22

SCLAA WELCOMES NEW NATIONAL PARTNERS CONT.

Project44 is the world’s leading Advanced Visibility Platform for shippers and third-party logistics firms. project44 connects, automates, and provides visibility into key transportation processes to accelerate insight and shorten the time it takes to turn those insights into actions. Leveraging the power of the cloud-based project44 platform, organisations are able to increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional Amazonlike experience to their customers. Connected to over 175,000 carriers worldwide and having comprehensive coverage of all ELD and telematics devices on the market, project44 supports all transportation modes and shipping types, including parcel, final-mile, less-thantruckload, volume less-than-truckload, truckload, rail, intermodal, and ocean. We’re excited to share that project44 has been named a Leader in the 2022 Gartner® Magic Quadrant™ for RealTime Transportation Visibility Platforms. In Gartner’s second year evaluating this market, we received the highest position for our ability to execute and were recognised as a Leader in completeness of vision. The Gartner Magic Quadrant provides: •

A uniform set of evaluation criteria to compare visibility solutions

•

An independent review of how each vendor aligns to Gartner’s criteria

•

A quick visual of the Real-Time Transportation Visibility market

You can read the full report for a current, unbiased view of the real-time transportation visibility landscape from a trusted source. Download the Report

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JUN ‘22

POST PANDEMIC EDUCATION Article provided by Michael Farragher, Teacher of Supply Chain/ Logistics/ Warehousing/ Procurement, TAFE and SCLAA TED Committee Member The magnitude of education in Supply Chain Management cannot be underestimated as it represents a complex mixture of analytical and strategic skills that allow professionals in the field to choose the most efficient solutions. The main purpose is to implement the best practices in relevant industries starting from the market research through to the management of logistics during these turbulent times. It’s safe to say that most organisations are not able to enter the market competitively without specialists in the field of Supply Chain Management. It is their knowledge that matters as they make strategic decisions that affect the final outcome for the organisation. The impact of COVID-19 on global supply chains has been severe. Labour availability issues, shortages of materials, limited logistics services, and wildly fluctuating demand patterns have forced supply chain leaders to keep revising their short-term tactical plans. The strength of a supply chain is only as good as its weakest link. Organisations must use the current disruption as an opportunity to assess how well their supply chain can support recovery and better respond to future disruptions. The education division has witnessed extensive transformation across the sector, which continues to reinvent itself for a post-COVID future. Learners are increasingly seeking more choice, flexibility and affordability in their education, and institutions are looking to hybrid or blended models to deliver this learning. Trends such as the ‘Great Resignation’ have driven demand for employability and career skills, while important issues such as mental health and diversity, equity and inclusion are being prioritised both in life and in the workplace as we face the challenges that post-COVID economy has presented. The last two years have caused a major shift in the way many people view their career paths, work-life balance, and the future of work. As a result, they’re more eager to learn than ever, hoping to boost their employability and life skills in Supply Chain Management. ‘Jobs for life’ are now decidedly a thing of the past as the economy grows and people regularly switch careers. As a result, learners recognise the need for lifelong learning and the flexibility and accessibility of learning online is leading the way. They’re even dissecting the curriculum and identifying gaps in their knowledge which, of course, provides a crucial opportunity for educational providers to plug these gaps to help learners succeed and help the Supply Chain industry address the labour shortage. Employers, too, are seeking fresh skills, from critical thinking to a deep understanding of technology and emerging issues like sustainability to give them a

P 24

competitive advantage. So, there is much for education providers to do: satisfy learners’ need for flexible course options, play a part in educating the population in a way that suits individuals’ vast range of requirements, and help employers upskill their workforce and future-proof their organisations. As the world rebuilds after the pandemic, learners will have new requirements of education and providers can take the opportunity to support these needs. The emerging of several educational opportunities for the future include: • New partnerships, such as traditional providers of education working with industry partners and delivery platforms • New models for tertiary education and beyond • Fresh approaches to assessment and exams • More micro credentials, and further new approaches to accreditation and qualifications in general, reflecting changing needs from learners • A ‘build your own degree’ approach • Continued course optimisation for mobile devices • A growing need for recursive education thanks to constantly changing needs from employers and learners • The application of new digital technologies: artificial intelligence (AI), machine learning (ML), augmented reality (AR), virtual reality (VR) and learning analytics.

JUN ‘22

It’s an energising time for the world of education. Things are changing fast post-pandemic, as determined learners look to upskill in order to navigate the changing world of work, digital innovations, and issues like sustainability and diversity are becoming increasingly relevant. In great numbers, people are embracing non-traditional learning to address this new world, not least online courses, which are rapidly becoming the number one way to get new skills. This applies whether people want to

succeed in their existing role, change career or start their own company. And they’re not satisfied with a one-off educational experience, lifelong learning is here to stay. Education providers are responding with a wide-ranging and powerful mix of in-person, online and blended learning opportunities but there’s more to be done to complete the curriculum and make courses accessible for the whole population.

WISETECH GLOBAL The SCLAA congratulates WiseTech Global on the recent acquisition of Bolero.net Limited. Bolero is a leading provider of electronic Bills of Lading (eBL) and digital documentation capabilities to facilitate global trade. This is of huge importance in streamlining the efficiency in international trade. https://www.wisetechglobal.com/news/wisetech-global-extends-digital-documentation-offering-with-acquisition-ofbolero-net-limited/

BACK Our People, Our Technology, Your Advantage.

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FORTH LOGISTICS PODCAST

JUN ‘22

NEW SCLAA EXECUTIVE MEMBERS Yelitza Gueraa

General Manager Distribution ANZ & Sea Operations Device Technologies

An Economist by formation, Yelitza holds an MBA(Executive) from the University of New South Wales, she is certified Six Sigma Green Belt and most recently has conducted studies at the Australian Institute of Company Directors. She has also served as a mentor and advisor within the Supply Chain community. She has over 25 years of experience in Operations including Procurement, Logistics, Warehousing, Inventory, Contract management, Planning and strategy. Her work experience covers industries such as Medical Devices, Technology and FMCG.

NEW SCLAA EXECUTIVE MEMBER

Yelitza specialises in leading teams across accelerated change and business transformation and advocates for a programmatic approach to functional readiness. She advocates for developing targeted roadmaps to build organisational capabilities, leveraging technologies that are fit for purpose and building partnerships that create long term value along with organisational design that enables positive results.

Sarah Linjing Wang Supply Chain Consultant Nukon

Linjing has experience across the Supply Chain in a range of industries, including food and beverage, E-commerce, and pharmaceutical. She conducts business analysis and assists clients in utilizing industrystandard tools and supply chain best practices and is a Certified Supply Chain Professional (CSCP) and member of the Association for Supply Chain Management (ASCM) / American Society for Inventory Control (APICS). Contact Sarah via her LinkedIn Profile

NEW SCLAA EXECUTIVE MEMBER

SCLAA Award for Excellence at University of Sydney Sue had the honour of awarding the SCLAA Award for Excellence to Yen Hue Tran at the University’s Annual Awards evening held last month at the University of Sydney. This is awarded for the highest academic achievement in the Master of Logistics and Supply Chain Management. The SCLAA provided Yen with a cash award, SCLAA Membership and inclusion to the SCLAA Mentee Program. Yen is pursuing a Masters of Logistics and Supply Chain Management qualification and is due to graduate this semester. Prior to joining this degree, Yen earned a bachelor’s and a master’s degrees in actuarial studies and had 2-year’s of experience working as an actuarial analyst. Yen is also expecting to be awarded as an Associate of the Institute of Actuaries of Australia in Mid-2022.

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JUN ‘22

WA Food and Grocery Supply Chain Challenges protected nature of the WA industry, and its previous reliance on overseas and interstate workers, employees were at a premium, and could therefore negotiate higher salaries and be more picky about the roles that they were prepared to undertake, Tourism and hospitality was caught between the pincers of increased local demand (due to the almost total restriction on overseas and interstate travel), constraints of supply caused by social distancing (and therefore venue capacity limiting) and a huge decrease in the availability of labour. Demand for camping and caravanning gear and four-wheel drives and accessories had never been greater.

Brian Lynn, West Australian Director of the Supply Chain and Logistics Association of Australia (SCLAA) and current worker in both Food and Beverage sectors provides his perspective on the Supply Chain issues encountered in the west over the last two and a half years, and how they’ve been overcome. As challenges go the last three years have been the equivalent of the Ninja Warrior Australia course for Western Australian Supply Chain partners. Overlaid on the backdrop of COVID and WA’s (necessary but painful) border restrictions was the ‘Warped Wall’ of the early 2022 Trans-Australia rail line washout and the catastrophic ongoing war in Ukraine. Even in the early rounds of the contest Supply Chain went from being a term only mentioned in industry circles to a position of prominence in the mainstream press. Lockdowns announced with minimal notice threw the public into a tailspin of panic buying of the most unlikely products (toilet roll, bleach, cat food and staples such as pasta and rice). As local reserves were quickly exhausted, shoppers began to release their reliance on Eastern State supplies, and the fragility of the air, rail, and road connections with these resources. (80% of WA’s supermarket goods reportedly come from ‘Over East’). The difficulties experienced by Supply Chain systems to react to massive unpredictable surges of demand became all to apparent. Retailers battled to secure alternative sources of supply and to restrict demand by imposing buying limits on the most sought-after items. Consumers started noticing that they couldn’t be brand fussy when shopping. They had to make do with what was there or use an alternative (often) locally sourced product. In contrast to the scarcity of consumer goods, due to the

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In turn the increased demand for local food products was greatly constrained by the lack of transient labour to harvest and package them due to hard border restrictions. Border and travel restrictions meant that flights to and from the west became uneconomic for most operators, with the spin off effect of severely limiting the capacity for piggy-back air freight movements. The Supply Chain industry had to become creative. The big supermarkets combatted the rail issues by chartering container ships and moving their goods from East to West by water. Then of course the ports became log jammed and by the time goods started to flow smoothly from them again the rail line had reopened. Then the WA borders reopened in March 2022 and the next challenge was upon us. COVID spread through the workforce and labour rather than inventory became the scarce resource. The time lapse between the COVID impact in the east and the west if anything prolonged the impact in the west. As soon as the transport links reopened, and capacity increased by (for example) allowing larger road trains access to the Perth metro area) it became apparent that once the first burst of backlogged shipments arrived, the ongoing flow of materials became hampered by warehousing labour shortages in the East and a scarcity of drivers across the board. Many of the latter were unwilling to deliver loads to WA due to the risk of being trapped because of a snap border lockdown. As soon as the flow from the East stabilised, due to increased freedoms of travel and cooler temperatures WA’s own infection rate soared, with consequent impacts on local industry’s ability to meet WA consumers’ demands. Overlaying all the above has been of course the impact of the horrific war in Ukraine. Food and manufacturing staples have become more expensive and rarer, and

JUN ‘22

above all the cost of fuel has rocketed, vastly changing the economics of individual traffic flows. But in the main, businesses and families have survived. A triumph for Supply Chain adaptability and resilience and the flexibility of its planners, managers, and operators (aided of course by locally generated wealth from the resources industry). It will be fascinating from a Supply Chain perspective to review when the dust has settled of what the legacy of the last three years will have been. Without doubt, given its recently more obvious criticality to daily life, Supply Chain Management must be given more weight as a critical discipline. This is a key driver of the SCLAA’s objective to support the advancement of the industry by championing collaboration, innovation, and success.

Supply chain practitioners and business leaders will (hopefully) have learned to become more agile and responsive, and more aware of the need for technology tools and regular, detailed mutually beneficial interactions with supply chain partners. The need for diverse sourcing and transportation alternatives will have been noted, and (as the fuel price has soared) the need for greener, more energy efficient means of doing business observed. The Supply Chain Ninjas haven’t yet reached and scaled the Warped Wall and rung the sweet bell of success, but they’ve circumnavigated a vast array of shelf grabs and salmon ladders to get close to it. All-in-all it’s been (and still is) a fascinating time to have been involved in the industry in the West and there’s plenty of material for Supply Chain students and leaders to train on before the next great obstacle challenge arrives.

CeMAT Australia

19-21 July 2022 Melbourne Convention & Exhibition Centre SCLAA members are invited to visit CeMAT Exhibition and Knowledge Theatre sessions – FREE ENTRY! Register Now! Taking place 19-21 July, at the Melbourne Convention & Exhibition Centre, the three-day program is brimming with a diverse mix of keynotes, panel discussions, case studies and more.

CeMAT

AUSTRALIA 2022 conference program. Register to attend for access to sessions on: •

Disaster, disruption: the implications and our response

•

How to address labour shortages in the supply chain industry

•

Intelligent Urban Networks: New approaches to customer proximity and profitability

•

Partnering to end modern slavery

•

Warehouse safety and autonomous vehicles

•

The era of intelligent DCs

All professionals in warehousing, materials handling, supply chain, intralogistics, eCommerce and more are invited. Find out more about CeMAT AUSTRALIA 2022 www.cemat.com.au

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JUN ‘22

VIC/TAS President Division Report Thank you for taking the time to read this and we would like to take this as an opportunity to share a few exciting things. As hard as it is to believe that we are already mid-way through this year, it’s been a fantastic year and we couldn’t ask for more. Since our last update, we managed to accomplish a couple of successful events. It has certainly been a long time since the VIC/TAS SCLAA has held a networking event and we are proud to say it was a successful event in May. The VIC/TAS SCLAA committee decided to create its very first collaboration between the two subcommittees of the VIC/TAS SCLAA – Networking and HerStories. The Networking subcommittee who is lead by Gan Pillai and HerStories subcommittee lead by Ashleigh Molloy. We were honoured to welcome two amazing speakers to speak about their stories - Serena Mahar-O’Keefe and Caroline Kelly. Serena and Caroline of course both personally delivered a heartfelt speech. Both Serena and Caroline keeping the audience fully engaged whilst speaking.

Presenting a speech that is personal in a casual networking setting isn’t easy so again applaud them for their courage. We would again like to thank our sponsor Sidekicker who sponsored the event and a very big thanks for our Venue Munich Brauhaus for hosting. A special thanks to Gan Pillai for organising a great venue and always offering support where required. And of course a shout out to the VIC/TAS SCLAA committee for their ongoing support as well.

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JUN ‘22

VIC/TAS President Division Report cont. We also hosted our first Sitetour almost after 2 years which was very well received. SCLAA VIC/TAS managed to secure exclusive site tour of the Priority Integrated Systems AMR test and training center. Goods to person systems are revolutionizing the way small goods are picked in the warehouse. At this hands-on and interactive site tour, our audience experienced firsthand how robots are transforming warehousing and gain valuable insights into this exciting technology that can dramatically increase warehouse efficiency & productivity. We would like to extend our thank you to Graham Bingham and Henry He from Priority Integrated Systems for facilitating our request for Sitetour. istmas and with

disruption

custom-

despite mov-

thousands

thousands of pallets across a sin-

weekend. Great

Manag-

Neil Henschke

It was great finally see everyone person and what makes speak aboutto wearable devices that in are helping monitor and track the e

a successful event is Industry support, which we are always gonomic movement of employees, providing insights that enable peop

thankful to reducefor. the risk of injury and identify types of movement that can bri Sincere all the committee members who have been elevatedthanks risks totoemployees. working tirelessly in coordinating all the activities and super proud to be part of this fantastic team. So, if you would like to know more or be part of this exciting journey, please feel free to reach out to myself directly through sending an email rakesh.bandipelli@sclaa.com.au or reach out to any of the team members. Rakesh Bandipelli President – VIC/TAS rakesh.bandipelli@sclaa.com.au

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JUN ‘22

QLD President Division Report Last month our QLD Division organised an exclusive tour with Brisbane-born electric vehicle charging station manufacturer, Tritium. Based in Murrarrie, Tritium’s site tour certainly lived up to the hype with displays of lean manufacturing and their make vs. buy strategies. Tritium was founded in 2001 with three engineers from University of Queensland and has grown to 450+ employees across their operations in Australia, Europe, Asia and the United States of America with a net worth of 844 million. Tritium is famous for their design and manufacture of proprietary hardware & software to create advanced and reliable DC fast chargers for electric vehicles. They are known to be compact, robust, aesthetically pleasing and fit for harsh conditions. Their charging stations are also engineered to be easy to install, own and use. This is seen by their easily upgraded ‘plug n play’ components as well as their remote monitoring and support capability, making the need for on-site technical support a rarity. Simon from Tritium was kind enough to show us around the Tritium Manufacturing Facility and provide insights on their manufacturing, supply chain and operations. We saw the progression of the shell of a charging station to the technical completion and then through to quality assurance and branding. Overall it was a fantastic site tour and we look forward to visiting Tritium again. Thank you to all the members who attended, we look forward to seeing you at our next event! QLD Division report by Monica Vorhauser, Event Coordinator.

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JUN ‘22

Annual Australian Supply Chain & Logistics Awards Gala Dinner ABOUT THE EVENT These prestigious National Awards, presented by the SCLAA for the past 20 years, have been running for 60 years making them the most sought after, recognised and influential awards across the Supply Chain, Logistics and Transport industries.

EVENT DETAILS DATE

TIME

VENUE

DRESS

Friday,

6pm Start

Park Hyatt

Ladies: Cocktail

4th November 2022

For pre-dinner drinks

Melbourne

Gentlemen: Lounge Suit

and canapés

BOOKING Book online via the ASCLA website. ascla.com.au/attend Early Bird pricing ends 10th October

AWARDS MC Shane Bourne

PROUDLY SPONSORED BY

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JUN ‘22

Call for Submissions Now Open AWARD CATEGORIES ASCL INDUSTRY EXCELLENCE AWARD Dedicated to Mike Munns, FAIMM Award Inaugurated 1987.

ASCL SUPPLY CHAIN MANAGEMENT AWARD Dedicated to Doug Beattie Award Inaugurated 1984.

ASCL FUTURE LEADERS AWARD

Dedicated to Vince Aisthorpe Award inaugurated 2009.

ASCL AUTOMATION, ROBOTICS OR EMERGING TECHNOLOGY AWARD Award Inaugurated 2021.

ASCL TRAINING, EDUCATION & DEVELOPMENT AWARD Dedicated to the late Professor Peter Gilmour Award Inaugurated 2002.

ASCL INTERNATIONAL SUPPLY CHAIN AWARD Award inaugurated 2016.

ASCL ENVIRONMENTAL EXCELLENCE AWARD Dedicated to Mr Ken Pike, Award Inaugurated 1966.

ASCL BIG DATA, IT & BUSINESS INTELLIGENCE (BI) AWARD Award inaugurated 2021.

ASCL START-UP AWARD Award inaugurated 2021.

Submissions close: 23 September 2022 Finalists to be announced: 3 October 2022 Winners Announced at the ASCL Awards Gala Dinner: 4 November 2022

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JUN ‘22

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JUN ‘22

PROGRAM FORMAT

STAGE 1

INTRODUCTION

The program consists of 6 x face-to-face or virtual one on one meetings between Mentor & Mentee, each meeting will run for 1 hour over the term of the program.

STAGE 2

Program guidelines, expectations & formal

IDENTIFYING STRENGTHS & WEAKNESSES

introduction between Mentor & Mentee.

Program guidelines, expectations & formal introduction between Mentor & Mentee.

STAGE 3

STAGE 4

Chart career & professional goals.

Understand industry challenges & opportunities.

DEFINING CAREER GOALS

INDUSTRY CHALLENGES

STAGE 5

FINAL CLOSING CEREMONY Mentee & Mentor share their experiences.

TURN KNOWLEDGE INTO ACTION Mentoring is a protected partnership which fosters the growth of skills, knowledge and practical advice to advance an individuals career development through positive encouragement. After matching a Mentee to their Mentor, the mentee will work closely with them gain industry exposure,

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build confidence and leadership skills, develop career strategies and their professional growth.

1300 364 160 secretary@sclaa.com.au sclaa.com.au

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