Thriving in Uncertainty: The Antifragile Supply Chain
Remote Community Supply Chain Study
Data Insights to Evolve the Troubled Logistics Game
Electric trucks to decarbonise last-mile deliver
ANC Secures ARENA Funding
National Tiles Case Study
Transforming Supply Chains:
Interroll Australia Opens State-of-the-art Office to Support Future Growth
Meet the rugged tablet that doubles as a vehicle-mounted computer
Powering ahead: finding the right power source for your forklift
Dematic completes first deployment of new end-to-end Solution for the Meat Processing Industry
Important Changes to Reach Stacker Licensing Requirements
MEGATRANS 2024
Upcoming Events
OUR
WELCOMING OUR NEW NATIONAL PARTNERS
New SCLAA Platinum National Partner
The SCLAA welcomes our newest Platinum National Partner, VISY LOGISTICS AUSTRALIA. As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.
OVERVIEW
Logistics Done Differently.
Visy Logistics Australia is part of a global logistics operator renowned for delivering sustainable, digitally driven supply chain solutions. A pivotal arm of Visy Industries’ global footprint, we leverage its extensive volume, along with the manufacturing and procurement expertise to deliver customised solutions for all participants of the Industrial, Beverage and Consumer Goods industries. Our genuine Supply Chain knowhow, and the want to make a change, can lead to a Logistics experience with a difference.
Starting at the beginning, not the end
Our unique difference is that we were established to add value by addressing supply chain challenges. Created from a manufacturing DNA, we get the intricacies of the supply chain, because our purpose is to understand and continue to reinvent supply chains to remain relevant within a global marketplace. Thus is the extent, we now service over 460 of Australia’s, and the world’s most famous brands every day via our network of over 55 wholly owned sites across Australia.
Partnering driven by understanding What sets us apart, is our commitment to partner, and not simply service our customers, through our understanding of their needs, challenges and expectations. At Visy Logistics Australia, our team has the supply chain knowhow from running the broader Visy Industries network. This intimate supply chain knowledge allows us to partner closely with customers, to provide the necessary guidance and support, to implement tailored-made solutions.
Adding value in every area. Visy Logistics Australia provides “end to end” Logistics services both locally and globally:
Global Freight Forwarding: With the size and scale of Visy’s “own freight”, we have extensive, and experienced operations throughout our global network, de-
livering competitive and customised global forwarding services. This includes in-house customs clearance and brokerage.
Linehaul Transportation: We pride ourselves in using our own modern company fleet, comprising of high productivity vehicle combinations, to provide a more controlled and higher level of linehaul service offering across Australia.
• Intermodal Solutions: Our national footprint allows us to leverage the optimal intermodal solution for our customers. As evidenced by our partnership to develop and operate our own rail operations in Wagga (RiFL) for the facilitation of Regional third-party freight within the Riverina and Murray to Ports across Australia. It is this level of partnership and experience, with Intermodal operations in each capital city, that ensures a complete service offering on both imports and exports.
• Warehousing and Distribution: Leveraging a large national footprint of strategically located warehouses, we provide comprehensive warehousing and distribution services, enhancing the efficiency and effectiveness of integrated transport and logistics requirements.
• Bulk Warehousing and Haulage: The newest division to the Visy Logistics Australian business, provides bulk warehouse and haulage services utilising the latest technology and high productivity trailing equipment such as pneumatic tankers, tippers, and walking floors.
LEARN MORE
New SCLAA Platinum National Partner
The SCLAA welcomes our newest Platinum National Partner, Project BXM. As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.
OVERVIEW
Project BXM is a supply chain consultancy firm dedicated to enhancing efficiency and eliminating manual waste through the strategic use of automation and low code connectivity solutions.
Our Mission
At Project BXM, we’re here to simplify software project delivery with our innovative people and processes.We provide the ideas, tools, and skilled teams to help you build your unique intellectual property. We help you gain a competitive edge, while removing risk and waste with certainty.
Our Expertise
Our team is experienced in complex supply chain projects with legacy and cloud solutions. We bring a low risk, on demand project delivery service which allows flex in your delivery cycle. You can blend our people with yours, and realise the benefits of an external innovation agency.
Our Approach
We are evidence led and first principles focused on problem solving. We don’t show up with an uneducated solution. Problems are unique. We bring an open mind, independently interrogating processes to eliminate costly waste in systems and roles.
How we help eliminate waste and grow demand:
As a certified partner of Workato, the top global iPaaS tool, Project BXM simplifies connecting data silos and APIs for a unified business view. A ‘single pane of glass’ to make educated decisions from. We integrate anything, including carriers, ERPs, TMS, and SaaS products easily with minimal coding. Our solutions support over 2,000 software products. By establishing a common data environment, you can harness the power of AI to gain deep insights that drive competitive advantages.
Customer feedback: “We’re very happy with Workato –it’s such an easy platform to use. With Project BXM, we built in 6 weeks what could have taken 6 months.” Lem Prestage, National IT Manager Southbase Construction
View the Case Study HERE
Independent Innovation:
Innovation is in our DNA. Through extensive field research, we’ve developed modern interfaces powered by API connectivity to address real supply chain problems. Based in Australia, we focus on local challenges with practical, real-world experience.
• Rail Freight: 5 providers. One singular experience.
• Project Delivery: Run your own projects seamlessly in our novel platform
Order Fulfillment: Connect all your suppliers into one user interface with prebuilt automations for shipments, finance and carriers.
Book a Demo HERE LEARN MORE
New SCLAA National Partner
The SCLAA welcomes our newest National Partner, Slimstock
As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.
ABOUT SLIMSTOCK LEARN MORE
Slimstock: A Global Leader in Supply Chain Optimisation
Supply chain planning should be a walk in the park. But with the ever-evolving supply chain landscape and external influences such as disruptions, this is not always the case. That’s why Slimstock has dedicated over 30 years to helping businesses make better & faster supply chain decisions.
At the forefront of supply chain optimisation, Slimstock enhances the essential processes. Powered by AI & Machine Learning, the award-winning platform - Slim4 offers the complete suite for supply chain optimisation. Focused on Sales & Operations Execution (S&OE), Sales & Operations Planning (S&OP), Integrated Business Planning (IBP) and End-to-End planning, the Slim4 engine will help you overcome your supply chain obstacles.
– Demand Planning: Accurately forecasts and adjusts to market demand.
– Inventory Optimisation: Maintains optimal stock levels to prevent excess and stockouts.
– Portfolio Management: Manages product life cycles efficiently.
– Replenishment Strategies: Ensures smooth and responsive supply chain operations.
Unlocking Success with Slimstock
Businesses leveraging Slimstock’s solutions experience significant reductions in operational costs and achieve higher customer satisfaction due to improved service reliability and product availability. Slimstock’s commitment to sustainability also aligns with modern demands for environmental conservation in business practices, making supply chains not only more efficient and reliable but also more sustainable.
As a company, Slimstock offers eight promises guaranteeing fantastic results for their customers, backed by proven outcomes:
– Increase in Sales up to 5%
– Reduction in inventory up to 30%
– Efficiency improvement up to 50%
– Less waste up to 50%
– Fewer stock-outs up to 30%
“Slim4 is a pivotal technology in our planning team’s toolkit. With the platform’s powerful forecasting and scenario-planning capabilities, we can better analyse the data to understand our inventory requirements throughout the network. The impact on our business is huge.” Brian Smith, General Manager Transformation at National Tiles
Why Choose Slimstock
With a strong presence worldwide, Slimstock is trusted by over 1,500 customers across industries including Manufacturing, Wholesale, Retail, and eCommerce. Prominent clients like National Tiles, Petstock, Kincrome, Bidfood and Adore Beauty are testament to Slimstock’s wide-ranging impact and expertise. The company’s primary goal is to empower planning teams, allowing them to make well-informed decisions that minimise waste in time, resources, and talent, thereby optimising operational efficiencies.
Embrace a More Efficient, Reliable, and Sustainable Supply Chain with Slimstock
Ready to revolutionise your supply chain? Transform it today and ensure its equipped to meet the demands of today and tomorrow.
New SCLAA National Partner
The SCLAA welcomes our newest National Partner, Thinxtra.
As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.
ABOUT THINXTRA LEARN MORE
Thinxtra is an Australian-owned and operated company that provides affordable, sustainable access to asset data using high-accessibility Massive Internet of Things (IoT) solutions. Thinxtra’s solutions enable organisations across many industries to access untapped insights, more consistently and at lower cost to accelerate growth, efficiency and positive impact in the world.
Thinxtra’s asset tracking & monitoring solution
- AssetInsight - offers supply chain, logistics and transportation organisations, and also organisations that rely on supply chain processes, the opportunity to:
• improve their operational efficiency
• reduce waste
• contribute to sustainability and their own ESG targets
• save cost; and
• find new revenue streams.
Why AssetInsight?
1. Cost effective and compelling return on investment (ROI) - try our obligation free online ROI calculator
2. Increased visibility and control - know the location and condition of your assets through tracking data and alerts
3. Prevent and minimise damage, loss or theft of your assets
4. Optimise your asset utilisation by reducing idle time and reuse assets more efficiently
5. Enhance your customer service
6. Flexible coverage for both indoor and outdoor and ready-to-go infrastructure - low Total Cost of Ownership (TCO)
Learn more from some of our customer success stories:
SCLAA is proud to announce an exciting new education partnership with WiseTech Academy, an initiative from WiseTech Global - a company whose innovations and global technology enable and empower the world’s supply chains.
WiseTech Academy offers high-quality online learning in supply chain logistics & corporate compliance and has grown rapidly in recent years due to their profound understanding of global supply chain logistics. Offering specialised courses to help develop new skills, advance your career, accelerate productivity, and manage corporate risk, WiseTech Academy is a trusted supplier for practical and innovative online learning programs.
This partnership will offer industry-leading online education programs and accreditations in supply chain logistics and corporate compliance to our Corporate Members for an discounted rate. PLUS existing CargoWise users will receive an additional 12.5% off their already reduced course prices.
SCLAA at Supply Chain Week
VIC/TAS Division Report
The last couple of months were very successful for us in terms of webinars and onsite events. To name a few -
Blue Yonder’s Returns Management was one of their most successful webinars to date garnering almost 170 registrations from across APAC, highlighting a key challenge in today’s complex omni-channel world. If you missed out, the video is available on the SCLAA YouTube channel as well as the webinars link on the SCLAA webpage.
Quantiful’s How Technology (and AI) is Transforming S&OP Processes was also well received. Hosted by our own Faraz Bidar, the session detailed how AI is enabling and not replacing S&OP professionals. Information and Insights are key tools for today’s supply chain professional looking for advantages. There were more than 180 registrations for this webinar. The team at
Quantiful will be holding another event in July so keep an eye out for that.
Special thanks to our panellists for providing great thought leadership on this topic.
• Alan Gourdie – Founder and CEO, #Quantiful
• Jamie Cormack – Founder and Chief Revenue Officer, Quantiful
In May we held our informal VIC/TAS charter committee meeting at Fluent Cargo’s Headquarters in Cremorne. It was great to see some new faces and special thanks to Noel Aruliah for sharing Subtle Curry Trait’s story. An online community with over 1.1m members! It was a strong reminder that the SCLAA is also a community and great to see it growing into new places with new people!
VIC/TAS Charter Committee Meeting
Accelerating to Net Zero Logistics was a very successful face-to-face event, with almost 80 registrations, addressing the critical issue of transport emissions - a challenge for us all. The knowledge shared on decarbonising logistics was both practical and forwardthinking. It was a great opportunity to share ideas with people who are passionate about sustainable supply chain solutions.
Thank you once again to our panellistsLex Forsyth - General Manager, Janus Electric
• Sheila N. Nguyen - Ex-Head of Sustainability for the 2023 FIFA Women’s World Cup.
• Heather Bone - Director ESG, Team Global Express
The SCLAA Mentorship Program will be running from July to December this year. If you are looking to take the next step in your Supply Chain & Logistics career or are ready to lead and inspire the next generation of future leaders, look no further than to build your career or enhance your network with SCLAA’s annual mentoring program. The mentor list is very extinguished! Finally, our End of Financial Year Networking Event which was held on 27 June. An informal networking event which I will report on in the next newsletter.
Archival Garcia
VIC/TAS State President
Archival.Garcia@sclaa.com.au
Accelerating to Net Zero Logitics Event
QLD Division Report
Tim Polson Joins SCLAA Queensland Committee SCLAA Queensland branch is pleased to announce the addition of Tim Polson from Ligentia to its committee. Tim, known for his enthusiasm and deep commitment to the logistics sector, is expected to bring fresh perspectives and a dynamic approach to the association’s initiatives. His appointment is seen as a significant boost to SCLAA QLD’s efforts to innovate and grow within the industry.
QLD: Chain Reaction Workshop Focuses on Recruitment and Retention Strategies
The recent “Chain Reaction” workshop on 12th June, hosted at The Marquee at The Glenn Hotel, drew an enthusiastic crowd to discuss pressing issues in recruitment and retention within the supply chain sector.
The event, organized by Busy Group and One Stop Training, was marked by lively and in-depth discussions. Attendees engaged in a robust exchange of ideas on various aspects of recruitment, including the pivotal roles of leadership and organizational culture in attracting and retaining talent.
Participants explored training methodologies and retention strategies, highlighting the importance of continuous professional development and employee engagement. The collaborative spirit of the workshop underscored the collective commitment to fostering a resilient and adaptable workforce.
“Everyone was so engaging and collaborative; we could have continued the discussion for hours,” commented one attendee, reflecting the shared enthusiasm for addressing these critical challenges.
The workshop’s success signals a promising direction for future events aimed at strengthening the supply chain and logistics workforce in Queensland.
The SCLAA QLD committee would like to thank Jenny Gill and The Busy Group team for hosting and sponsoring this event, and David Smith from Inception for facilitating such an engaging session.
SCLAA Queensland Gears Up for Exciting July Events
SCLAA Queensland branch is set to host two highly anticipated events this July, promising a blend of industry insights and networking opportunities for both members and newcomers.
On July 11, SCLAA QLD members and non-members will have the exclusive opportunity to participate in a behindthe-scenes site tour of EB Games, one of Australia’s leading video game retailers. This tour will delve into
the intricate refurbishment processes for preowned inventory traded in at EB Games stores. Attendees will follow the journey of used gaming products as they are received, meticulously restored, and tested, ensuring each item is carefully prepared for the next gaming enthusiast.
Participants will gain a comprehensive understanding of the end-to-end refurbishment process, exploring how EB Games manages its vertically integrated operations within the IT sector. This event is particularly valuable for those interested in witnessing the inner workings of a successful refurbishment strategy in a thriving retail business.
This tour is ideal for anyone interested in observing a detailed, vertically integrated refurbishment process within a highly successful IT and retail business. Whether you are a supply chain professional, a technology enthusiast, or simply curious about the logistics behind refurbished gaming products, this tour promises to offer valuable insights.
Following the site tour, the association will host a networking event at Brewdog’s Murarrie location on July 12. Brewdog, renowned for its craft beers and vibrant atmosphere, provides an ideal setting for industry professionals to connect, share experiences, and foster new relationships. The event is expected to draw a diverse crowd, from seasoned members to fresh faces eager to join the SCLAA community.
“We are very much looking forward to seeing our members and welcoming some new faces at these events,” said a SCLAA QLD representative. “These gatherings are not just about networking; they are about building a stronger, more connected industry community.”
Both events are designed to enhance professional connections and offer valuable learning experiences.
Natalie Wallace Qld Director Natalie.Wallace@sclaa.com.au
AT CeMAT
HAI ROBOTICS aims to empower every warehouse and factory with logistic robots. We will have our HaiPick A42T and AMR K50 on demo. Talk to our team at Stand 404 from 23-25 July at MCEC.
SCLAA Mentoring Program
Mentee Testimonial - Ali Ahmed
My experience with the SCLAA Mentoring Program was very positive for a number of reasons.
– First and foremost, Suyash as a mentor shared his expertise, wisdom, and experiences comprehensively which helped me gain insights that I might not have acquired otherwise.
– I was held accountable for my goals and aspirations, with Suyash providing motivation and encouragement to stay focused and committed.
– Personally Interroll is relevant in the latter stages of supply chain process, and we play a small part in the overall scheme of things so it was nice for me to know how the process starts and gain understanding of data/ analytics.
– Networking opportunities.
Mentor Testimonial - Suyash Sahai
For me SCLAA Mentoring Program is a fantastic platform to connect with industry professionals to learn about various facets of supply chain industry as well as share experiences and knowledge to support with career development.
Last year, I participated in the program for the first time and my experience with the program has been very positive:
1. Program Structure: The program is very well structured as it provides mentor/mentee engagement principles, ability to define goals and monitor goals. This framework helps both mentor and mentee to achieve mutually defined goals.
2. Industry learning: With Ali from Interroll, I learned about the role a conveyor solution provider plays within supply chain industry, their contribution towards industry development and challenges faced as an industry solution provider. This helped me to understand the depth of Supply Chain industry and broad range of stakeholder groups that form part of supply chain industry.
3. Knowledge exchange: I was challenged to think more broadly and put myself into the shoes of supply chain solution provider to identify end to end supply chain practices and end customer perspective. This subsequently helped shape conversations that add value to Ali as an industry solution provider.
Overall, I learned a lot as a mentor and have a better understanding of supply chain industry, industry professionals whilst also building on my mentoring skills to help me with future mentor opportunities.
MEGATRANS is coming!
This September MEGATRANS is coming to Melbourne with leaders from across supply chain gathering to discuss the future of the logistics industry and the sustainable supply chain of the future.
If you have what it takes to be part of this year’s lineup of speaker, register your expression of interest at the link below.
MEGATRANS 2024 - Speaker EOI
For more information on MEGATRANS 2024 visit: https://megatrans.com.au/
Ali Ahmed
CeMAT AUSTRALIA
The SCLAA is proud to be an Industry Association Partner of CeMAT 2024
Visit the SCLAA stand, #809, at CeMAT 2024
Melbourne Convention & Exhibition Centre - Free Registration
CeMAT AUSTRALIA is a unique opportunity to experience, first-hand, the range of solutions and technology setting the standards and future direction of logistics and warehousing in the Asia Pacific.
The CeMAT exhibition will be a one-stop-shop of the leading technology and service providers in intralogistics, robotics and automation, warehousing, supply chain management and materials handling. CeMAT will showcase innovation and best practices in a wide variety of settings and sectors - from e-commerce to manufacturing, from the food industry to resources.
CeMAT Conference and Exhibition Pass includes access to the following:
• Knowledge Theatre
• Exhibition
• Workforce Hub
MORE INFORMATION AND TO REGISTER
Australia’s first premier AI + Robotics technology showcase
20% discount for SCLAA Members
Members can access this discount via the Members Portal on the SCLAA website.
The FAIR will open the door to collaborating on critical and innovative technology solutions and ideas to solve today’s major issues and challenges. The emphasis will be on how these technologies can be leveraged to assist upscale businesses now, whilst preserving and promoting responsible and ethical practices, and having an understanding about the risk, compliance and legislation in technology adoption.
> Sponsorship acknowlgment on SCLAA and ASCLA websites, company logo included on ASCLA event promotions, including in Social media and EDMs to SCLAA Database, and in press releases distributed to industry magazines WHY SPONSOR?
> Complimentary ASCL Awards Gala Dinner tickets - up to 2 Tables of 10
> Complimentary 12 month SCLAA membership
> SCLAA Newsletter write-up with Sponsor supplied content, logo and link to company website
> 5 minute speaking opportunity at ASCLA
> Present an ASLC Award on stage, your company banner displayed, visibility in Awards program, and acknowledgment of sponsorship at Gala dinner with announcement of Award Winners
+ MORE INDUSTRY RECOGNITION PLATINUM, GOLD, SILVER AND BRONZE SPONSORSHIPS AVAILABLE
> Red carpet interviews with broadcasting across various partner digital media channels
For a deeper dive scan the QR code or visit www.ascla.com.au. Should you have any immediate inquiries, reach out to our National Secretariat via secretary@sclaa.com.au or 1300 364 160 SCAN TO SECURE YOUR 2024 SPONSORSHIP
CALL FOR SUBMISSIONS NOW OPEN
NOMINATIONS ARE NOW OPEN FOR THE AUSTRALIAN SUPPLY CHAIN & LOGISTICS AWARDS
The annual ASCL Awards recognise the outstanding achievements of Supply Chain & Logistics professionals and organisations across Australia, celebrating industry excellence and championing collaboration, innovation, and success.
The ASCLA are the industry’s longest running and most prestigious awards. The SCLAA is proud to have been hosting these awards for the last 20 years and recognising and cheering on individuals and companies that have contributed to the advancement of the Supply Chain and Logistics industry in Australia.
LEARN MORE
SPONSOR AN AWARD
ALIGN YOUR BRAND WITH EXCELLENCE
We are inviting companies and organisations to become part of these prestigious 2024 National Awards night. Showcase your organisation, strengthen brand awareness to industry leaders and be the Ambassador of Excellence by recognising its highest achievers.
AWARD CATEGORIES
ASCL INDUSTRY EXCELLENCE AWARD
Dedicated to Mike Munns, FAIMM Award Inaugurated 1987.
ASCL SUPPLY CHAIN MANAGEMENT AWARD
Dedicated to Doug Beattie Award Inaugurated 1984.
ASCL FUTURE LEADERS AWARD
Dedicated to Vince Aisthorpe Award inaugurated 2009.
ASCL AUTOMATION, ROBOTICS OR EMERGING TECHNOLOGY AWARD
Award Inaugurated 2021.
ASCL TRAINING, EDUCATION & DEVELOPMENT AWARD
Dedicated to the late Professor Peter Gilmour Award Inaugurated 2002.
ASCL INTERNATIONAL SUPPLY CHAIN AWARD
Award inaugurated 2016.
ASCL ENVIRONMENTAL EXCELLENCE AWARD
Dedicated to Mr Ken Pike, Award Inaugurated 1966.
ASCL BIG DATA, IT & BUSINESS INTELLIGENCE (BI) AWARD
Award inaugurated 2021.
ASCL START-UP AWARD
Award inaugurated 2021.
VIEW AWARD CRITERIA SUBMISSIONS
15 SEPTEMBER 2024
1 OCTOBER 2024 FINALISTS ANNOUNCED SUBMISSIONS CLOSE
WINNERS ANNOUNCED AT THE ASCL AWARDS GALA DINNER
15 NOVEMBER 2024, The Grand Ballroom, Sheraton Hyde Park Sydney
Straight Talk from David Doherty OAM
David Doherty OAM is a past President and Life Member of the SCLAA and a highly regarded logistican. Send your Straight Talk feedback and comments to davidoh1@optusnet.com.au
I recently attended The Australian Logistics Council Summit (ALCS) in Melbourne. The theme of the Summit was” The Sustainability Productivity Paradox”. Now, I have been to so many summits and conferences over the years that my enthusiasm is progressively abating. However, at this ALCS I was enthralled by a STRAIGHTTALKING presenter from an unlikely source. Jim Betts is a senior bureaucrat. He is Secretary of the Department of Infrastructure, Regional Development, Communication, and the Arts. He has wide experience across State and Federal jurisdictions. His presentation offered great insights into infrastructure policies, planning (looking fifty years ahead) and value propositions, as well as ways and means of effectively dealing with governments and bureaucracies. I came away from Jim Betts with a strengthened belief that it will be possible to balance productivity and environmental stewardship. We need more real leaders in Canberra like Jim Betts!
The ALCS in conclusion determined, amongst other things, that the sustainability productivity paradox presented significant challenges along with immense opportunities via innovation, collaboration, and sustainability. An overwhelming feature was a call to action for all industry participants to take responsibility. Execution will be a key to future advancement.
I am reminded of a great team motivating address by John Kennedy senior (a legendary AFL-VFL football Coach) at three quarter time in an important game He simply said, “Do something! Don’t talk, do something”!
My call to the Supply Chain and logistics community is, Do something now to build an effective and prosperous future.
On a different theme I am regularly dumbfounded by customer service failures. One major telco is apparently unable to fix an error where a person unknown to me renews her plan but somehow advice of the payment is sent to one of my email addresses. I have made several phone calls and online complaints to no avail. After each time having to go through the identity process to prove I am not a stray animal or avatar the answer generally is,” we will fix it”. How did my email get attached to the account of a person I don’t know? This has been going on more than a year. It is an example of blatant customer disservice. Does the Telco care? Does the offshore call centre know anything? Give me a break! Fix the damn systems and create a call centre and customer service system that works to benefit customers!
While I am on the subject, my primary bank is closing branches all over the place, also shutting down ATM’s, and their on line access system for customers is a joke! Online help is a disaster with the automated help unable to comprehend my questions and/or provide relevant
answers.. So, in despair turn to the phone. After enduring repeated promotional messages and waiting more than twenty minutes I am told my call needs to be transferred to another department.
Give me a break! Fix the damn system so customers are treated with concern and respect
Supply Chains are only as good as the last mile. Failing to satisfy customers is a fundamental flaw no matter what industry you are in. Managing costs to serve is an essential supply chain management requirement. Destroying customer loyalty by failing to meet their needs is business destruction. Supply Chains must be designed and managed to eventually satisfy customers and/or consumers. By the way, it must also ensure handling of post-delivery complaints and/or returns (reverse logistics).
Give me a break! Make effective customer service an imperative of all supply chains!
A famous footballer once said,” If it’s going to be, it is up to me”!
As the ALCS determined it is time for a call to action. Be a part of the future not an impediment due to hidebound thinking.
Supply Chain Innovation doesn’t occur by chance. Eureka moments are few and far between. Innovation usually results from a structured process with clear purpose and step objectives. Individual Functional(silo) excellence doesn’t indicate a supply chain is effective. Implement measures that demonstrate collaboration and achievement at every step along the chain with overall assessment at customer satisfaction level.
Be an innovator! Start today. Develop scenario assessments and consider even the most absurd ideas. Upskill colleagues to be alert for opportunities, and alternatives to normal practice. Engage suppliers and customers; and perhaps where appropriate--competitors. Collaborate where you can, compete where you must. Have the courage to dream and perhaps fail. Failing can be a learning experience.
Supply Chain and Logistics offers real opportunities for professionals, practitioners, governments, businesses, educators, and the next generation.
2024 is a Time for action!
“If you change the way you look at things, the things you look at change” (Wayne Dyer) Listen to your mates and colleagues. Mental Health is a priority throughout our community. Be vigilant. Be available!
David Doherty OAM (davdoh1@optusnet.com.au)
BE PART OF THE FUTURE
The Supply Chain & Logistics Association of Australia combines decades of experience with industry-leading professional development and education programs, networking events, corporate partnerships, and support for its members and partners.
Our strategic purpose is to connect today’s supply chain professionals and partners to tomorrow’s growth opportunites and to support the advancement of our industry by championing collaboration, innovation, and success.
6,000 MEMBERS & INDUSTRY CONTACTS STRATEGIC
Expand your horizons with thousands of professional members and industry contacts.
Building enduring industry relationships with individuals and businesses alike.
Via printed and digital media across out network of practitioners and professionals.
EXPLORE OUR RANGE OF MEMBERSHIP + NATIONAL PARTNERSHIP OPTIONS
We have a range of Membership Options suited for every stage of your career, from Students just starting out, to Corporate Bundles and National Partnership opportunities for organisations wanting to partner with SCLAA and be part of the future of our growing industry.
Formulating Effective Resilience Strategies Post-COVID-19 and their Impact on Supply Chains
Author: Brian Chikwava, PhD Researcher in Supply chain management (MCIPS)
Since the COVID-19 crisis struck in 2020, organizations in vulnerable sectors, particularly retail, have seen their revenues drop substantially within weeks — in some cases, dwindling to almost nothing. Many companies have taken reactive steps to mitigate major losses, such as establishing remote work arrangements, securing supply chains, reducing employee workloads, cutting costs, adopting digital technologies to enhance both visibility and flexibility and applying for government support.
After a period of frenetic activity, some organizations finally have time to consider capturing opportunities. But where to start? After four years of dealing with the fallout from COVID-19, many Australian businesses, particularly in the retail sector, are still not proactively addressing the threat of future pandemics to their supply chains. Despite the extensive disruptions experienced and the lessons learned from how our supply chains were exposed as vulnerable, fragile, and inefficient, recent research indicates that only 39 percent of companies are investing in tools to monitor risks and disruptions (Australian Retail 2023). Preparing for potential force majeure events, which are unforeseeable circumstances that prevent someone from fulfilling a contract, is crucial to maintaining the operational integrity of supply chains. The key factor is whether a company adopts a proactive or reactive approach to the various
threats that could affect its supply chain.
Proactive strategies, with their systematic approach to scanning for potential disruptions, offer a beacon of hope in these uncertain times. They are designed to either prevent or mitigate the effects of such events, providing a sense of control and preparedness. At the same time, innovation is a prerequisite for resilience, as innovative firms tend to continuously anticipate and adapt to a wide range of crises (Hamel and Valikangas, 2003; Linnenluecke, 2017). Depending on the perceived threat level, managers can make necessary adjustments to operational processes, inform clients of potential disruptions, and update employees on changes to work schedules and processes, fostering a sense of security and stability.
Reactive strategies, on the other hand, involve waiting for an event to occur before responding. This approach is not only risky but also puts the company’s reputation, profitability, and viability at stake. Customers, too, bear some of the risk. While a reactive approach might seem unavoidable due to the unpredictability of business, relying solely on it is a mistake. Proactive strategies, though they may seem complex, are akin to checking for smoke rather than waiting to put out a fire, offering a clear path to risk mitigation and business continuity.
Embrace hydrogen energy with safety and confidence
Hydrogen Fuel Cell Electric Vehicle Training
In collaboration with: TAFE NSW Hydrogen
The Impact of Disruption
A reactive management plan means that when a critical incident occurs, companies may experience significant pressure across various departments and their supply chain. Recent years have shown that manufacturing and delivery operations bear the brunt of serious disruptions, affecting everyone involved once a reactive strategy is activated.
Information Technology (IT) departments must ensure the company’s information infrastructure remains operational and secure. This includes supporting remote work and maintaining onsite support for those who cannot work from home. Business continuity teams must handle the interruption of normal operations, address executive concerns, and decide whether to implement the business continuity plan. Human Resources (HR) departments will manage employee quarantines, hiring, and training new staff, as well as addressing employee-related concerns, including mental health issues stemming from the pandemic’s stress.
Supply chains will operate at reduced capacity under a reactive pandemic strategy, with employees in manufacturing and delivery facing increased stress. This disruption effects on-time delivery and service quality, impacting all stages of the supply chain, including customers, suppliers, and partners.
Proactive Strategy Implementation
To achieve better outcomes, companies should consider the following proactive strategies:
1.
Effective Leadership and Top Management Commitment
It is time to appoint the right people to the right positions. Calamities such as pandemic readiness should be a primary responsibility at the board level, with C-suite executives actively engaged in the planning process. The involvement of top management is essential. Supply chain professionals are in high demand to fill these positions, and the lessons learned from the recent COVID-19 pandemic have triggered professionals to strategically implement appropriate strategies. This aligns with the suggestions of Michael Wade and Bjerkan (2020), who noted that organizational responsiveness to COVID-19 has been largely reactive out of short-term necessity. They proposed a decision tree to help executives more proactively and strategically consider their potential responses to the COVID-19 crisis as shown below
2. Holistic View
Recent experiences highlight the necessity of having a comprehensive view of operations. Business leaders must track disease risks and potential supply chain disruptions, estimating their impact on the company and its employees. Monitoring employee health developments is crucial and should be conducted systematically, using actionable data while ensuring security and ethical considerations.
3. A commingled Integrated Approach
A commingled and integrated approach, involving key departments such as HR, finance, IT, risk management, and manufacturing working together, is
ARE WE STRUGGLING IN OUR BUSINESS BECAUSE OF COVID-19?
we offer our products and/or services online?
Examples: retail, Higher education
Can we use our infrastructure to produce products and/or services that are in demand?
Can we acquire infrastructure to expand production of our products and/or services
Examples: e-commerce, logistics, healthcare.
Continue to operate as normal while exploring new opporunities. Examples: FMCG, pharma
Source Michael Wade and Bjerkan (2020)
essential in proactive strategies. Their goal is to build resilience and agility by identifying risks, developing integrated plans, and activating unified responses to threats. An integrated pandemic approach should be part of the company’s business continuity plan.
4. Strengthening Supplier Relationships
Ensuring third-party preparedness is essential for maintaining productivity and meeting service level agreements. Companies must confirm that their partners and suppliers have their own pandemic response strategies. A lack of preparedness among partners can hinder a company’s ability to deliver goods and services. A study by Deloitte and the Manufacturers Alliance found that 83% of surveyed supply chain executives plan to strengthen supplier relationships to avoid disruptions.
5. Implementation of Contingency and Tactical Plans
The execution of pre-approved response systems to trace employee contacts and maintain pandemic toolkits with personal protective equipment ready for immediate use is crucial. These plans should be ready to be activated quickly when a pandemic surpasses the company’s risk tolerance.
6. Prioritize Technology Investment
Recent research about the appropriate actions and strategies that could help firms overcome crises has highlighted the key role of digital technologies in ensuring business continuity (Yin et al., 2020; Bettiol, 2022). Investing in proactive pandemic management strategies enhances business viability and supply chain resilience. These strategies improve op-
erational capabilities and reassure employees that their leadership prioritizes their well-being. Studies on Industry 4.0 technologies have emphasized the predictive potential of data analytics for marketing (Davenport et al., 2020). Technologies such as 3D printing, big data, artificial intelligence (AI), and the Internet of Things (IoT), all included under the umbrella of Industry 4.0 (Frank et al., 2019b), have opened new scenarios for value creation (Sauter et al., 2015). These technologies allow firms to increase data gathering and analyse customer needs and behaviours, through active interactions and passive data collection. From this perspective, proactive organizations cannot afford to ignore the importance of organizational ambidexterity in relation to digital transformation.
Sustainable major events start here
Australia is a sporting destination welcoming people across the globe to play, spectate and compete.
Behind each record-breaking athlete performance and cheering crowd is a complex supply chain and logistics network – moving millions of items to make major sporting events happen.
Sustainable major events start with the supply chain.
Arup works with industry to drive sustainable major event outcomes by increasing supply
chain transparency, managing risks, unlocking new opportunities, and embedding sustainability into the procurement process.
We’re looking forward to the 2032 Brisbane Olympics and Paralympics and a decade of major sporting events. Together, we can leave a sustainable legacy for tomorrow.
Let’s get started: advisory@arup.com
www.arup.com
Brian Chikwava
Thriving in Uncertainty: The Antifragile Supply Chain
Greek philosopher Heraclitus once said, “change is the only constant in life,” but we’ve been struggling for years to find the perfect tools and plans to eliminate uncertainty. However, recent history—marked by a global pandemic, natural disasters, and political conflicts—has shown uncertainty is unavoidable. Amidst such certain uncertainty, an antifragile supply chain becomes crucial.
According to Gartner, while nearly 90% of Chief Supply Chain Officers acknowledge the permanence of uncertainty, less than 10% of companies benefit from it. Traditional supply chain planning isn’t enough in today’s volatile environment.
What is an Antifragile Supply Chain?
Nassim Nicholas Taleb introduced the concept of antifragility in his book, “Antifragile: Things That Gain from Disorder.” Antifragile systems thrive amid shocks and uncertainty, contrasting with traditional supply chains focused on minimizing disruption. An antifragile supply chain sees disruptions as opportunities for growth and improvement, emphasizing decentralization and redundancy to enhance agility and flexibility.
Dr. Schär – Leading by Example Decentralization is a core principle of antifragility, spreading resources across multiple nodes to reduce disruptive impacts. Dr. Schär, a global leader in gluten-free foods, exemplifies this approach. Dr. Schär operates 18 sites in 12 countries, with 12 production plants and 26 distribution warehouses, serving over 100 countries.
During the Covid-19 crisis, Dr. Schär faced significant demand and supply variability. According to supply chain leaders at Dr. Schär, digital supply chain transformation that decentralized decisions while providing all decision makers with critical data insights helped them thrive amidst uncertainty. Using ToolsGroup’s SO99+ platform, they digitized supply chain planning activities, leveraging machine learning and probabilistic capabilities for accurate sales forecasts, fulfillment and replenishment planning.
Embracing Uncertainty
An antifragile supply chain embraces experimentation and learning, continuously testing new strategies. This culture of innovation enables rapid adaptation to changing market conditions and emerging threats. Dynamic risk management is another critical aspect, with antifragile organizations focusing on resilience through diversified risk exposure and robust contingency plans—all supported by real-time data and scenario planning capabilities.
To create an antifragile supply chain, companies should foster a culture of continuous improvement. They must also shift their mindset, viewing disruptions as opportunities, not threats. Cutting-edge technologies like ToolsGroup’s Decision Hub can help. Decision Hub facilitates continuous, collaborative decision-making, enabling teams to swiftly evaluate options and align on the most effective actions. When teams have the right information at the right time, they can make better decisions faster and ultimately foster an antifragile supply chain.
Building an Antifragile Supply Chain
The antifragile supply chain framework provides a roadmap for resilience and adaptability in a world where change is constant. By embracing decentralization, experimentation and dynamic risk management, organizations can build the agility needed to not only survive but thrive amid uncertainty.
By learning from companies like Dr. Schär, businesses can adopt strategies that turn volatility into a driving force for growth and innovation. Embracing the principles of antifragility is more than a strategy for survival; it is a pathway to enduring growth.
This transformation led to increased order fill rates by 1.5%, improved forecast accuracy by 3%, and enhanced product freshness upon shipment by 1.8%. Despite a larger product mix and heightened variability, Dr. Schär optimized inventory performance. With the antifragile approach, uncertainty that caused most businesses to suffer allowed Dr. Schär to grow. Members
Remote Community Supply Chain Study
- Improving food security to remote communities in Queensland
Around 150,000 people in more than 1,200 remote and very remote communities in Australia live with tenuous food security.
Due to increasing transport costs and lack of bulk purchasing power, the National Indigenous Australians Agency (NIAA) estimates residents in these communities pay 39 per cent more for supermarket supplies than consumers in capital cities - and the gap could be widening.
A lack of affordable, healthy food directly contributes to disproportionately high rates of preventable disease, including kidney and heart disease, Type 2 diabetes, cancer and mental health issues.
The supply chain, from paddock to plate, is a key challenge in meeting the four pillars of food security in remote communities:
1. Availability
2. Access
3. Utilisation
4. Resilience and stability
Working closely with Health and Wellbeing Queensland and Torres Cape Indigenous Council Alliance (TCICA), we produced a Remote Community Supply Chain Study. The study provides additional information – to an existing body of knowledge - upon which policymakers and industry participants can make informed decisions on measures to:
– Improve the performance of supply chains
– Achieve positive outcomes for remote communities.
Building a picture of food-based supply chains to remote communities
Australia’s food supply chains from producers to distribution centres are long, particularly for seasonal produce. We have a diverse range of growing regions for specific produce which are connected to distribution centres that serve the whole country.
Health and Wellbeing Queensland’s Gather + Grow framework identifies key priorities to deliver food security to remote Aboriginal and Torres Strait Islander communities in Queensland. These priorities are aligned to the four pillars of food security and will require a whole
of government response to support communities to achieve resilient and stable food sources.
The key objective of this study was to build a picture of food-based supply chains to remote communities, including the stakeholders, infrastructure, facilities, transportation modes, distances and transport routes involved.
With multiple handoffs along a supply chain, often no single entity has a clear and complete picture of the journey of produce from paddock to plate. A supply chain map provides a basis for further analysis and data-based decision making to address the issue of food security in remote communities.
Our study aimed to answer fundamental questions about supply chains to remote communities, including:
– Where does produce originate?
– How does it get to consumers?
– How far does it travel?
– How resilient is the route to major climatic events?
– How long does it take?
– Who is involved?
Escalating fuel prices increase transport costs, which directly impacts food prices. And, in far-north Queensland, we also needed to consider the impact of the region’s weather patterns. The wet season impacts road networks with flooding and road closures; cyclones further impact already vulnerable areas; and climate change may exacerbate existing conditions.
During the wet and cyclone season, remote stores look to hold larger inventories to prepare for the possibility of missed shipments. However, this must be balanced against the shelf life of perishable goods.
And, while not the focus of our study, the issues caused by long supply chains associated with food delivery also apply to other critical provisions, including health supplies and pharmaceuticals, which has an additional impact on the general health and wellbeing of the community.
For more information, please contact advisory@arup. com
Data Insights to Evolve the Troubled Logistics Game
Author: Sam Sharief, Chief Operations Officer, Thinxtra
The logistics management landscape is fraught with hurdles, many beyond the immediate control of companies.
Despite the recovery of supply chains since the COVID-19 pandemic, the cost of doing business continues to rise due to increasing prices of raw materials, fuel, environmental obligations, and skilled labour. Unexpected interruptions, such as road closures or natural disasters, further add to operational and financial burdens.
These challenges aren’t going away soon, so companies must focus on areas they can control: their assets.
Knowing the location, condition, and status of assets drives efficiencies and reduces losses.
Over the past decade, there has been a shift from paperbased check-ins to ‘track and monitor’ technology, creating digital footprints for asset movements. This shift enhances operational efficiency, ensures regulatory compliance, and safeguards product quality.
For instance, it ensures food safety and reduces waste in the fresh food sector, while guaranteeing the authenticity and safe delivery of pharmaceutical products.
Asset tracking also helps achieve sustainability metrics by improving logistics processes, reducing unnecessary trips, and minimising carbon emissions. However, most tracking is still limited to start and end points, missing insights into events during transit and specific items or containers.
This gap can lead to significant losses, unnecessary asset replacements, and more vehicles on the road. Is the refrigeration in the back of a truck up to scratch? Have fragile deliveries moved safely? Are transport cages being returned by customers? The inability to answer these questions can generate significant losses, force unnecessary asset replacements, and put more vehicles on the road.
Beyond Data Basics
The Internet of Things (IoT) offers opportunities to remove ambiguity from logistics operations. Internet-connected devices fitted to transportation vehicles and high-value assets provide vast insights.
These devices monitor location, idle status, high impact events, temperature, and humidity, recording asset health. This data, available remotely, ensures optimal transport conditions and prompt asset recovery.
Beyond the immediate benefits, IoT-enabled tracking can help organisations achieve long-term sustainability goals. By understanding the condition and location of assets in real-time, companies can make informed decisions that extend asset life and reduce the environmental impact of logistics operations.
For example, Coles has fitted IoT-enabled trackers to 4,500 food bins transporting poultry, providing timely insights into geolocation, shock impact events, temperature, and bin status. This has reduced asset pool costs by 25% and tripled the number of empty bins returned.
Additionally, the insights from the sensors create accountability and ensure compliance with government and industry regulations. Similarly, keg rental company Konvoy uses IoT sensors to track kegs, reducing ‘empty keg kilometres’ and enhancing sustainability by reducing unnecessary trips.
Data to Drive Change
IoT-enabled data strengthens logistics operations by improving asset management and identifying business and cultural change opportunities.
CouriersPlease used insights from tracking parcel cages to introduce ‘cage champions’ responsible for recovering otherwise lost cages, minimising replacement costs, and understanding movement patterns. This proactive approach not only reduces costs but also fosters a culture of accountability and efficiency within the organisation.
As logistics managers tackle challenges, optimising operations and driving company-wide change using data insights is vital. IoT provides new mechanisms to understand asset movements, helping organisations reduce costs, increase efficiency, and ripple benefits across their businesses.
The future of logistics management lies in leveraging data to drive informed decisions and proactive strategies that mitigate risks and enhance overall operational resilience.
Electric trucks to decarbonise last-mile
deliver
Australia’s first 112 battery-electric vehicle (BEV) trucks to make last-mile deliveries (LMD) will soon hit the roads in metro areas thanks to $12.8 million in funding, from the Australian Renewable Energy Agency’s (ARENA) Driving the Nation Fund.
Freight and logistics provider ANC will use the funding to unlock the $45.5 million Project Spark, which will address barriers in electrifying the truck owner-driver segment to further drive fleet decarbonisation.
ARENA CEO Darren Miller said Project Spark marks ARENA’s first foray into LMD and builds on the agency’s investments in the electrification of buses, and road freight and logistics.
Mr Miller said, “The breadth of innovation in Project Spark, across both supply and demand-side measures, is commercially astute, practically workable, and very exciting.”
“It promises to kick-start a step change in electrifying last mile delivery in Australia by lowering the total costs to own and run electric trucks.
“The project demonstrates use cases for battery electric trucks in last mile operations, tackling constraints that have so far made it hard for the industry to transition away from internal combustion engine vehicles,” he said.
ANC manages a network of contracted owner-drivers to provide LMD services to some of Australia’s most iconic retail brands, including IKEA, JB HI-FI, The Good Guys, Bunnings, Who Gives A Crap, Temple and Webster, and William Sonoma.
Currently, owner-drivers considering BEV trucks face higher capital costs, limited access to charging infrastructure, costly and complex private charging options, and constrained revenue potential.
ANC designed Project Spark to leverage commercial and technological levers to lower the total cost of ownership (TCO) of BEV trucks for owner-drivers, supported by a range of partners including CarBon, Origin Energy, SpotLumos and others.
ANC’s proposal to offer discounted trucks with leasing options, improve battery-charging and vehicle-utilisation models, and unlock new revenue streams aims to resolve these challenges.
Project Spark’s charging model couples Origin Energy’s overnight charging-as-a-service (CaaS) from home with fast-charging services at depots and in the public to enable owner-drivers to meet LMD requirements.
ANC CEO, Joe Sofra said: “This grant from ARENA is a vote of confidence in ANC’s vision for a cleaner, greener future. With this support, we will expedite the deployment of battery electric vehicles, reducing emissions and leading the charge towards a net zero emissions delivery ecosystem. We are poised to make a substantial impact on the market, and more importantly, on the environment. We thank ARENA for their support in helping ANC drive this pivotal shift in the industry.”
ANC Chief Growth & Sustainability Officer, Mo Abbas said: “Our commitment to lead the energy transition transcends fleet conversion and includes a pursuit to find innovative ways to solve urban gentrification challenges, overcoming resistance to change and routing for the shortest possible route to customer to reduce carbon emissions
The Australian Government’s Driving the Nation Fund has $500 million to invest in cheaper and cleaner transport, including in charging innovation and fleet decarbonisation.
ANC Secures ARENA Funding for Landmark Last Mile Delivery Vehicle Electrification Project
ANC, is proud to announce its selection for support from the Australian Renewable Energy Agency (ARENA) for the Last Mile Delivery Vehicle Electrification Project (Project Spark), as part of ARENA’s Driving the Nation Program.
ANC, a leading Australian-owned freight and logistics provider specializing in Last Mile Delivery (LMD) operations, will spearhead the deployment and operation of 112 electric vehicles (EVs) across Australia. The $37m project “Spark”, aimed at accelerating the transition to sustainable transportation solutions, will also include the installation of 112 charging stations to support the EV fleet.
“We are thrilled to receive support from ARENA for this groundbreaking project,” said Joe Sofra, CEO of ANC. “As a company committed to sustainability and innovation, this initiative represents a significant step forward in our efforts to reduce our carbon footprint and lead the transition to a greener future.”
The Project Spark initiative will see ANC deploying a mix of electric vehicles, to fulfill its customers’ lastmile delivery requirements. By electrifying a portion of its fleet, ANC aims to demonstrate the viability and benefits of EV adoption in the logistics industry.
“The Last Mile Delivery Vehicle Electrification Project aligns with our long-term vision of electrifying 30% of our fleet by 2028,” added Mo Abbas, Chief Growth & Sustainability Officer. “We believe this project will not
only drive environmental benefits but also enhance operational efficiency and customer satisfaction.”
The project will focus on daytime operations, leveraging strategic charging infrastructure to ensure optimal vehicle uptime and reliability. ANC will also explore novel commercial strategies to address the total cost of ownership gap between electric and conventional vehicles, paving the way for broader EV adoption in the industry.
The project is supported by various partners including, Car-bon, Spotlumos, LDV, Origin, JAC and others working together to overcome barriers to adoption.
For more information about Project Spark and ANC’s commitment to sustainability, please visit ANC | ARENA funding (ancdelivers.com.au)
National Tiles Case Study - National Tiles cuts transportation costs
From budget bathroom renovations to luxurious dining spaces, National Tiles has pioneered the tiling industry for over 40 years. To cement its market-leading position, the tile specialist launched a major supply chain transformation with impressive results: enhanced customer experience and optimised supply chain costs. To tackle its supply chain challenges head-on, National Tiles opted for Slimstock’s award-winning platform, Slim4. By helping the business drive performance improvements throughout its end-to-end operation, the tile specialist has unlocked impactful performance improvements:
• Improved availability throughout the network
• Significant reduction in internal stock transfers, leading to substantial savings in transportation costs. Enhanced visibility, empowering the planning team to make more strategic supply chain decisions.
Brian Smith adds: “During the selection process, Slimstock’s focus on continuously improving our processes and trying to find ways for us to outperform in our industry spoke volumes about the time and energy they were willing to invest to deliver a successful transformation. Thanks to their committed efforts throughout the implementation, we are already reaping the rewards of a fully optimised supply chain.”
Solutions
Empowering the planning team
Before adopting the Slim4 Platform, National Tiles depended on its ERP system to support its supply chain planning requirements. Brian Smith shares the limitations of this approach: “Our ERP system simply did not offer the forecasting and planning capabilities required to support the scale and complexity of our network. Consequently, we lacked the visibility to balance supply and demand dynamically throughout our network of stores and distribution centres.” Slimstock’s supply chain planning platform now provides National Tiles with a comprehensive overview of its endto-end network: “Slim4 is a pivotal technology in our planning team’s toolkit. With the platform’s powerful forecasting and scenario-planning capabilities, we can better analyse the data to understand our inventory requirements throughout the network. The impact on our business is huge. Our planning team now feels empowered to make better supply chain decisions.”
Reducing costly internal transfers
The improved visibility has also helped the tile specialist to fine-tune its allocation and replenishment operation. “We often transferred stock between our various locations to keep up with shifting demand. Given the
nature of our products and the geographical span of our network, the costs associated with redistributing stock are extremely high. There is also the increased risk of breakages to factor in,” explains Brian Smith.
By autonomously considering a range of parameters, including localised demand characteristics, seasonality, and product lifecycle, Slim4 has helped the planning team automate allocation and replenishment workflows to ensure the optimal inventory balance throughout the supply chain.
Brian Smith explains the impact this has had on the business: “Through helping us to achieve the right product mix at every location, we have seen a notable increase in availability. By ensuring the right stock is in the right place, we have cut the number of internal stock transfers. This has resulted in a notable decrease in transportation costs, representing a substantial return on investment for our business.”
Next steps
By leveraging Slimstock’s advanced supply chain planning platform, Slim4, National Tiles has not only streamlined its operations but has also unlocked significant cost savings and improved customer satisfaction.
Eager to drive further performance improvements, Brian Smith concludes: “Thanks to Slim4, we can put a spotlight on the areas of our business that need attention. As a result, we now have the planning foundation in place to support our growth ambitions and drive continuous improvement.”
https://hubs.la/Q02zWJVF0
Brian Smith General Manager | Transformation at National
Transforming Supply Chains: The Dream Team at DMS Pty Ltd
In the words of the late Steve Jobs, “Innovation distinguishes between a leader and a follower.” This ethos is the driving force behind DMS Pty Ltd, a company that has been at the forefront of supply chain excellence for 37 years. With a commitment to innovation and excellence, DMS has partnered with market leaders to deliver unparalleled solutions in supply chain management.
From emerging supply chains to enterprise-level operations, DMS offers a suite of AI-powered solutions that redefine the way businesses approach Supply Chains. Whether it’s supply chain planning or freight spend management, innovation is ingrained in every aspect of DMS’s offerings.
But what exactly does DMS bring to your business? The answer lies in tangible outcomes: improved demand forecasting accuracy, significant reductions in inventory, increased gross margins, and lowered operational costs. These are not just promises but proven results, achieved through years of expertise and dedication.
At the heart of DMS’s success is its commitment to professional development. Consultants at DMS undergo rigorous training to stay abreast of the latest trends and technologies in supply chain management. With a wealth of knowledge accumulated over the years, DMS consultants have become trusted advisors to over 350 organisations across the Asia-Pacific region.
But it’s not just about individual growth; DMS is dedicated to cultivating an innovative culture within its ranks. Employees are encouraged to explore new ideas, collaborate with peers, and push the boundaries of what’s possible in supply chain management.
As industry thought leaders, DMS actively contributes to the discourse on supply chain innovation. From hosting webinars to participating in prestigious events like CeMAT AUSTRALIA, Supply Chain Week, and CFO Forum, DMS is committed to sharing insights and driving positive change in the industry.
Looking ahead, DMS remains focused on the future. By staying at the cutting edge of technology and continuously expanding its skill set, DMS aims to continue to lead the way in shaping the future of supply chain management.
But perhaps most importantly, DMS values its clients. From Alspec, Amart Furniture, Bondi Sands, Bunzl, CR Mining, Detmold, Fantastic Furniture, Farmlands, iNova, Pharmacare, Quad Lock, Snack Brands, and Woolworths, DMS is proud to serve some of the most esteemed names in the industry. As DMS continues to innovate and inspire, it invites others to join them on their journey towards supply chain excellence.
DMS and Pharmacare
Supply Chain Week
Team DMS
Interroll Australia Opens State-of-the-art Office to Support Future Growth
Interroll Australia, a prominent player in the Australian and New Zealand material-handling markets since 1990, proudly announces the opening of its new stateof-the-art office complex. This investment underscores the company’s commitment to servicing an expanding client roster, innovation, sustainability, and customer satisfaction.
Interroll Australia operates as a 100% subsidiary of the Interroll Global Group, a Swiss-based manufacturer of material handling solutions around the world. The subsidiary’s operations are divided into two divisions: Global Sales & Service, which drives sales across customer groups, and Products & Technology, responsible for R&D, product management, strategic purchasing, and manufacturing. With a focus on high-growth industries such as e-commerce, airports, food and beverage, fashion, and automotive, Interroll Australia ensures its products and solutions are integral to global supply chains.
“During the last few years, we saw repeat business and several new customer orders that spurred us to think more long term and relocate to a space that fulfills our customer promise of making material handling sustainable, simple and enjoyable,” says Mr. Pat Cieri, Managing Director of Interroll Australia.
The new, modern office space sits on 5000 square meters of approved sustainable land and is surrounded by untouched natural parklands, abundant wildlife, and freshwater ecosystems. In addition, the facility is
equipped with advanced solar technology, reinforcing Interroll’s commitment to environmental stewardship.
“We sought architects who could not only navigate Australia’s strict building codes, but also had the knowhow to reduce our environmental impact,” says Pat. “It’s critical we pay attention to these issues. We want our customers to feel good knowing they are buying conveyors, rollers, and other material handling products from a company that cares. And, on a personal level, I want my grandkids to grow up knowing we did the right thing.”
Interroll’s dedication to sustainability also strengthened its local partnerships. Extensive consultations with regional government authorities, developers, and industry experts culminated in a cost-effective, highquality build.
Pat acknowledges the invaluable contributions of Interroll employees past and present. “We`ve been in Australia for almost 35 years and it`s pretty amazing how far we`ve come. This would not have been possible without the efforts of our employees down the years. And we`re incredibly excited about the future.”
Raising Funds for Cancer Victoria
Interroll, a National Partner since 2023 and Gold Sponsor of the ASCL Awards for the second year running recently moved into their new facility in Epping, Victoria.
This was Interroll’s first official social event held in the new complex raising funds for Cancer Victoria via Australia’s Biggest Morning Tea and was attended by the team and special guests.
Megan White, SCLAA Partnership Manager, Pat Cieri, Managing Director, Interroll Australia and Marie Varasso, guest speaker from Extolla
Meet the rugged tablet that doubles as a vehicle-mounted computer (and so much more)
Get all the versatility of a tablet, without sacrificing any of the capabilities of a single-purpose vehicle mount device.
In today’s world, the demands on transportation and logistics companies are higher than ever. Staff are overextended and under pressure, compliance is complex, and customers expect service and information instantly.
From loading/unloading containers and pallets and crossdocking to inventory management and cold storage, warehouse and logistics companies rely on mobile computing in just about every corner of their operations. However, businesses traditionally had to opt for singlepurpose devices for each of these use cases, as there was no device that could manage all of them seamlessly. This meant purchasing and managing different devices from different vendors, adding another layer of complexity to an already fast-paced environment. Until now.
A single platform that can do it all
Zebra Technologies has just released its ET60/ET65, a single platform that can handle every use case across the warehouse, distribution centre, yard and more. Upgrade your vehicle mount computers to the ET60/ET65 and say goodbye to the old way of managing different devices for different applications.
The versatile and rugged ET60 and ET65 tablets are ready for whatever you need — a fixed vehicle mount computer for forklifts, a mobile tablet on the warehouse floor and a laptop in the office. There’s just one platform to purchase and support — simplifying life for IT and giving your operations a new level of adaptability. Best of all, you don’t have to sacrifice any ruggedness or performance for your forklift and material handling applications.
Patent-pending rugged vehicle dock
Zebra’s new patent-pending vehicle dock enables users to simply lock the tablet into the mount in a forklift or other material-handling vehicle.
The vehicle dock holds the ET60/ET65 in place under heavy vibration, constant pounding, and operations over ramps and bumps.
The vehicle dock features heated pogo pins to avoid corrosion and loss of connection, two USB Type A ports and one serial port to connect peripherals, a ‘quick release’ functionality and three antenna pass-throughs for strong GPS and wireless signals.
With a compact design to improve operator visibility, it also boasts an adjustable tray option to attach a keyboard, and all ports on the vehicle dock are securely covered in a compartment.
Key features of the ET60/ET65 tablets
• Supports the latest wireless connectivity: Faster, more reliable, futureproof connections with support for 5G and Wi-Fi 6E.
• Connects to private 5G networks: Wireless coverage of wide areas in place of Wi-Fi and Narrowband, offering consistent, cost-effective outdoor performance.
• Easy viewing in any environment: The 10-inch ultrabright 1000-nit display is easy to view in any lighting.
• Rugged reliability: Undergoing stringent IP66, extreme shock, vibration and thermal shock testing – these rugged tablets are built to survive constant pounding.
• Power longest, toughest shifts: Standard battery up to 10 hours, extended battery up to 20 hours, and hot swappable battery mode for both.
• No-battery configurations: It can be powered by the forklift, eliminating the need to purchase and maintain batteries.
• Ready for the freezer: The heated touch panel ensures clear visibility under heavy condensing conditions for uninterrupted cold chain workflows. Only applicable for freezer skus.
• Data Capture: Front and rear camera for occasional barcode scanning or damage good image capture. SE55 integrated scan engine with IntelliFocus™ technology to capture barcodes as far as 12.2m away.
• Easy data input: The touch screen is tuned for glove use; rugged and heated vehicle keyboard for familiar key-based interaction.
• A powerful platform: A new significantly faster Qualcomm processor designed to support the fastest networks, plus artificial intelligence and machine learning apps.
Supports your legacy applications: With Zebra Enterprise Browser and Ivanti Velocity, it’s easy to run your existing warehouse applications.
• Longevity: Comes with 3 years warranty. Unlike consumer grade devices, ET60/ET65 is available for sale for 4years, eliminating the cost and complexity of mixed model deployments.
The ET60/ET65 rugged tablets from Zebra are put through more real-world tests than any other tablet in its class. What you’re left with is a tablet designed to handle practically anything, and only one device to purchase, manage and maintain.
Learn more about upgrading your vehicle mount computers to the ET60/ET65.
Powering ahead: finding the right power source for your forklift
Too often these days, buyers jump into materials handling equipment choices based on mistaken assumptions about current technology. Nowhere is this more evident than in the selection of energy sources – buyers are often blinded by the hype around ‘new’ solutions.
According to Greg Wood, Technical Solutions Manager at Linde Material Handling Australia, the choice of energy solution should not be taken lightly.
“We do not push one energy source over another. We study each individual application and offer the energy source that best fits the customer’s processes, targets and priorities,” he explains.
While manufacturers like Linde have a wide product offering, with machines powered by a range of sources from LPG to special battery types, it is important for end-users to select the option that is best for their specific application.
“When we’re approached about a new forklift, we ensure that the machine is fit for purpose,” Wood says. “A crucial part of that is determining which energy source is the most suitable.”
During the consultation process, Linde tries to find out:
• Does the energy option fit the application? Is the infrastructure suitable?
• What are the environmental benefits?
• What are the cost implications?
“Before selecting a solution, together with the customer, we analyse the individual application with regard to energy infrastructure, potential power limits or peaks, usage patterns and processes and, of course, return on investment,” he adds.
Wood believes the aim of equipment suppliers should always be to provide the perfect fit between the customer’s processes, the truck and the energy source.
Energy options
Forklifts have come a long way, and not only has their capability been dramatically extended, so too have power sources. Many machines are still powered by traditional internal combustion engines, using petrol, diesel or LPG.
The most significant developments have occurred in the area of battery-electric power, with machines powered by lead-acid batteries, and more recently Lithium-ION batteries and hydrogen fuel cells.
“With so much choice, it’s never been more important to tailor the energy solution to the customer’s needs,” Wood says. “This is more complex today because the barriers are shifting. Applications that previously could only be handled by ICE machines can now be tackled by high performance and efficient battery-powered machines.
”
Needs analysis
Energy constitutes a significant component of equipment operating expenses, especially in the current environment of high fuel costs and rising electricity prices. Understandably, fleet managers are more conscious than ever of energy costs, prompting many to reconsider their options when refreshing or expanding their fleets.
“Together with the customer, we analyse the energy consumption of different devices and recommend only the suitable energy sources. If, for example, an electric-powered truck is the best option, then of course we find the right fit between the processes, the battery size, and the charging power,” Wood notes.
This process is aided by Linde’s extensive product range, which includes up to three different battery capacities and at least two charger powers per voltage class, to accommodate a variety of applications.
Those choices are guided by the end-user’s individual circumstances - infrastructure, processes, sustainability and return on investment.
According to Wood, Linde Material Handling has an array of helpful tools to identify appropriate energy sources for each customer.
The arsenal includes the Linde Energy Navigator, a detailed questionnaire which prompts discussions around customer targets, prioritisation, processes and applications.
The next tool, Linde Energy Calculator, simulates the daily operations of the customer and can identify the most appropriate energy source for any application. The calculation considers the specific application and energy demand to compare different energy sources in terms of total operating cost, return on investment and CO2 emissions. For electric trucks, the most suitable battery and charger combination is determined by considering driving and break times, as well as calculating the entire fleet’s peak-power grid draw.
For those who don’t have typical daily operations and need a more practical analysis, we conduct a pragmatic assessment by simulating real-time material handling equipment activity. This involves considering actual truck driving behaviour, utilisation and real break times. This information can then be used in conjunction with the Linde Energy Calculator to determine whether a customer’s application really offers adequate breaks for intermediate charging or to avoid selecting batteries or chargers which are bigger (and more expensive) than needed.
The Linde Energy Analyzer uses the power data supplied from the customer’s energy provider to analyse and gain insights into the overall power drawn from the grid over time. It can assess peak loading for applications with a high demand for charging power, or if the application is flexible, the analyzer can identify periods of low energy usage which are more suitable for charging.
These tools ensure that equipment owners understand the real costs of their materials handling operations and take the decision out of the realm of conjecture and into cold, hard economics.
“We’re not about selling equipment, but rather providing sustainable long-term operating efficiency tailored for each and every customer,” Woods stresses.
“You don’t always need the newest, biggest or best solution – you need the one that fits your operations, your requirements, your resources and your budget.”
Dematic completes first deployment of new end-to-end Solution for the Meat Processing Industry
Dematic, a leading provider of intelligent warehouse solutions, has developed a new end-to-end automation solution with its first roll-out at a leading Australian meat processing facility.
The first-of-its-kind deployment combines a Dematic Multishuttle® Meat Buffer system with a pallet automated storage and retrieval system that features the first installation of Dematic’s newly freezer-rated, highreach automated guided vehicles (AGVs). The solution is managed and controlled by Dematic software.
“Meat processing facilities in Australia are currently faced with a range of challenges stemming from the fact that cold storage facilities are harsh environments for workers, leading to the risk of worker injuries, difficulties in sourcing labour, and time lost in managing complex occupational health and safety issues,” says Soeren Schauki, Business Development Manager at Dematic. “Our new end-to-end automation solution offers the meat processing industry an answer to overcoming these challenges, with equipment that is rated for around-the-clock operation in cold storage environments and presents minimal risk to workers.”
The Dematic Multishuttle Meat Buffer system operates in both frozen and chilled environments and allows for the transfer of product cartons between aisles without the use of a traditional conveyor system, which increases flexibility and throughput.
It is a high performance, accurate, safe, and costeffective automated order fulfilment and dispatch processing system. It limits labour intensive manual handling and offers unlimited order assembly flexibility. The solution can pick multiple SKUs concurrently within a single aisle, while providing high throughput, order flexibility, and accessibility to stock.
The system eliminates many potential occupational health and safety hazards associated with the manual handling of heavy cartons and errors associated with incorrect picking. Dematic software provides full trackand-trace capabilities for every carton of every SKU.
Dematic recently released its third generation highreach AGVs, and they are now all rated for deployment in freezer environments. Designed and built in Australia (and currently available only in the Asia-Pacific region), these Dematic AGV systems limit occupational health and safety risks and increase productivity by operating full-time in temperatures down to -25°C – picking and transporting product.
The advanced, self-charging AGVs feature high-precision laser guidance and the latest safety technology,
including a 360° safety scanning system with automatic slowing and stopping, easily accessible emergencystop buttons, and visual and audible warning and alarm lights. They improve operational efficiency and accuracy, and they can operate 24/7 year-round.
Dematic is Australia’s only manufacturer of freezer rated AGVs, and its fleet of AGVs were recently updated in line with Australian Standard - AS 5144-4, (equivalent to international standard - ISO 3691-4).
“Meat processing facilities are ideal candidates for full automation, not only to address labour challenges in cold storage and freezer environments, but also to enhance accuracy, traceability, and control of perishable food products,” says Tony Raggio, General Manager Sales – Dematic ANZ Mobile Automation. “As a result, Dematic is experiencing increased demand for comprehensive solutions that incorporate multiple automation technologies. Our new end-to-end automation solution, which combines the Dematic Multishuttle Meat Buffer system with our freezer-rated AGV-based storage and retrieval system, has been developed to meet this demand in the Australian market.”
About Dematic
Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. https://www. dematic.com
IMPORTANT CHANGES to Reach Stacker Licensing Requirements by WorkSafe Western Australia
INTRODUCTION
From March 31, 2022, the Work Health and Safety Act 2020 (WHS Act) came into effect, replacing the Occupational Safety and Health Act 1984 (OSH Act) and the Occupational Safety and Health Regulations 1996 (OSH Regulations). Alongside this, the Work Health and Safety (General) Regulations 2022 (WHS Regulations) were introduced.
CHANGES IN LICENSING REQUIREMENTS
A significant change under the WHS Regulations pertains to the licensing requirements for operating Reach Stackers in Western Australia. Now, a High-Risk Work License (HRWL) is mandatory for operators handling Reach Stackers exceeding 3 tonnes in capacity, including attachments for moving shipping containers. There is no equivalent. Operators have until March 30, 2025, to obtain the necessary Reach Stacker (RS) HRWL should they wish to operate this machine type in their workplace.
TRANSITIONAL ARRANGEMENTS
Transitional provisions are in place until March 30, 2025, to facilitate adjustment to the new regulations. This allows duty holders time to assess their individual circumstances and ensure compliance with the updated requirements. Operators should review their existing licenses, expiry dates, and any review periods to align with the new regulations effectively.
HOW OUR BUSINESS CAN HELP
One Stop Training (RTO3173) has been a leading training provider since 2008 and have experience supporting industry to transition, having spearheaded the Queensland licensing transition in 2016. Recognising the importance of the recent changes in Western Australia, we have obtained WorkSafe accreditation in WA (2023) to administer the new RS licence class and are actively assisting organisations and operators navigating these changes. Our expertise ensures clear communication of regulatory changes, facilitates the transition for operators, and guarantees that organisations meet the new licensing requirements effectively.
CONCLUSION
With the implementation of the WHS Act and associated regulations, including the changes in reach stacker licensing requirements, it’s imperative for operators to stay informed and compliant. By leveraging the expertise and support of accredited providers like One Stop Training, businesses can confidently navigate the transition, ensuring safety and compliance in their operations. For further information or to discuss your specific requirements, please don’t hesitate to contact us at 1300 556 387 or email admin@onestopgroup.com.au with your query.
MEGATRANS 2024
- The Sustainable Supply Chain of the
Future
The SCLAA is proud to be a MEGATRANS 2024 Industry Partner
Join us in September 2024 as leaders from across supply chain gather in Melbourne to discuss the future of the logistics industry. World events have proved that while a robust supply chain is critical, it won’t happen on its own. It will take the most advanced technology, groundbreaking initiatives, forward-thinking companies, and exceptional talent to create a truly sustainable supply chain that we can be proud of to pass onto the next generation.
MEGATRANS is a step towards creating that future.
MEGATRANS is an interactive expo, reserved for companies offering advanced technology technologies and services, grouped by their contributions to the sustainable supply chain.
Experts from across Australia will gather to discuss the issues that are shaping the future of the sustainable supply chain, including:
• Workplace Diversity
The Ethical Supply Chain
• Real Estate Planning
For information on the benefits of exhibiting at MEGATRANS 2024, click here
