SCLAA December Newsletter 2022

DEC ‘22

WHAT’S ON

IN THIS ISSUE

–

Chair Message

–

SCLAA welcomes new Platinum National Partner, TAFE NSW

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Save the Date! Industry Networking Breakfast, 8th March 2023

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–

Its a wrap for 2022 and what’s ahead in 2023!

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SCLAA Division Reports

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Upcoming events

DEC ‘22

WHAT’S ON

IN THIS ISSUE 03

Chair Message - A Time for Optimism

08

New NP TAFE NSW

10

Reflections on a year that was and

12

SCLAA wins Gold at Annual Transform

14

Straight Talk from David Doherty OAM

16

uTenant and JLL – The power of part-

17

Latest Australian Workers’ Compensa-

18

Divisional Reports

24

Last Mile Delivery Technology with BE-

what is to come.

Awards ANZ

nership

tion Statistics Published

26

Zebra Technology - for the new age of

27

Here Technology - solving the missing

29

mobility

piece of domestic supply chain puzzle Supply Chain Innovation

31

Pharmaceutical Vision Study

33

Tasty Fresh Transforms with Dematic

35

PETstock Improves Product Availability

37

Upcoming Events

Voice Solution

in Stores with Blue Yonder

STRANE

WELCOMING OUR NEW PLATINUM PARTNER

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DEC ‘22

I am extremely proud of all our Board and State Committee volunteers, who continue to face numerous challenges in their day jobs, yet still provide support to SCLAA members and our valued Partners.

Members and Partners Over the past year, SCLAA National Partnership increased from 18 to 30 (67%).

We streamlined Membership categories in line with our strategy, offering tiered solutions and benefits to both individuals and companies.

Sue Tomic SCLAA Chair Managing Director, Chain Consulting

For individuals, an Executive member category was introduced. The categories which had a lower price point and membership numbers, were combined into a Basic Category.

Services, based in Sydney.

For Corporates, we introduced a Platinum National

A Time for Optimism Well, what a year it has been for SCLAA! So much has

Partnership taking into account previous member feedback, including attendance at 1 Tier 1 National event and additional event collaboration, was required.

Since the introduction, two National partners have upgraded and a further three have taken advantage of the substantial benefits offered.

been achieved in such a short timeframe and we successfully broke our own attendance record for the ASC-

The growth and ongoing support of our National Part-

LA’s held on 4th November with over 450 attendees.

ners are vital to the continued success of the SCLAA.

I have included an excerpt from my report at the

We also executed Media partnership agreements

SCLAA Annual General Meeting highlighting some of

with Supply Chain Insights and Forklift Action during

the milestones achieved from our 3 year strategic plan

the year, both of which provided publications to our

as well as overall performance of the Association and

members free of charge and to whom we contribute

additional benefits provided to members. It was great

relevant content on the Association and emerging

to see so many take the time to attend the AGM as well

industry issues.

as the Awards ceremony.

From AGM meeting held 4th November 2022It is with great pleasure that I give my Chairmans report at this AGM. We anticipated 2022 as a turning point after the global upheaval the prior two years and yet the year continued to be challenging for the supply chain and logistics industry.

As an Association with longevity and a proud history, in a marketplace with ever increasing sector specific member Associations, SCLAA has increased its reputation, profile and will continue to strive to provide benefits for its members and the community it serves.

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Marketing The year commenced with the launch of our new website and branding, which continues to receive positive feedback from the SCL community and our members.

Commendations to all in the Marketing Committee for your dedication and commitment to the success of project rollout and the continued enhancement of our PR and Marketing goals.

Next year, the Committee is embarking on the second stage of improving website functionality, monetization from 3rd party advertisers, member to member connectivity as well as initiatives to enhance our social media profile and reach.

DEC ‘22

Events SCLAA also held two large scale events in March almost immediately after border restrictions were lifted -Women In Logistics was held in NSW on 8th March, followed by the 60th Anniversary ASCLA awards in Melbourne.

The awards attendance was the highest it has been for a number of years, only to be surpassed by the Gala dinner to be held later this evening, which was sold out prior to early bird cut off pricing.

On behalf of the board, I would like thank the Vic/ Tas committee for their many hours of dedication in the planning of two successful awards events in the same year and Stephen Lakey, Vic/Tas State Director and Rakesh Bandipelli, State President for their management of the ASCLA Event Committee and flawless execution. Appreciation and heartfelt thanks to CathyAnne Jones, Chair of the ASCLA Judging committee and the judges for their expertise and time.

The awards would not have reached the scale or could have been held in such iconic locations without the support of our sponsors, so special mention to Kyle Rogers for the support from Utenant, and JLL. Overall, 43 events were held during the year, 60% of which were free of charge to members, with over 1700

All these large scale conferences provided discounted registration to SCLAA Members, exposure for our National Partners and increased profile of the Association overall.

We have been asked to collaborate once again on the Retail Fulfiment Summit and have been approached to partner with CeMat 2023.

For the coming year, the Board along with the State Committees will focus on member specific events, tailored to enhance peer to peer networking, member cohort specific events, alongside our very successful cross sector social events.

Internal Behind the scenes, our dedicated Secretariat continued to streamline process, assist with brand changes required across multiple areas, documents and manage the administration of Divisional initiatives.

The admin tasks of both the mentoring program and ASCLA awards continue to be developed, automated where possible and there are is further streamlining of the E-Newsletter process.

With the increase in activities and member manage-

attendees.

ment, we are restructuring roles to cater for individual

SCLAA was a contributor and partner with the 3

agreed to assume the role of Partnership Manag-

largest industry conferences held on the Eastern Seaboard-Supply Chain & Retail Fulfilment Summit (through our partnership with Akolade), CeMat 2022 and Megatrans 2022.

focus on corporate management. Megan White has er. Megan will be the main contact for our NP’s and Corporates and assist with Event Sponsorships. We will be engaging an additional resource to alleviate and as-

Struggling with ever-changing trade regulations and non-compliance penalties?

E2open’s automated restricted party screening capabilities allow you to maintain compliance and brand reputation across global operations.

Learn More

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DEC ‘22

sume the day to day tasks of the Association and assist

courses and workshops to benefit members and as-

in particular, with supporting the States with Divisional

sessing potential partners.

events, and individual member interaction to increase retention.

From a Board level, I am pleased to announce a number of exciting new education partnerships.

The Board also approved the resurrection of ACT/SNSW as a separate Division, headed by Martin Bishop and

SCLAA has been working with ITLS on identifying

the support and reformation of the WA Committee.

critical courseware content for an essential program

I would like to extend a special thank you to Cam Tran

to broaden their understanding of logistics and supply

for her leadership of the marketing Committee and

chain management, and acquire knowledge of the lat-

website project as she steps back from her Director-

est trends and technological developments in the field.

ship due to work commitments. I am very pleased that Cam will remain as a Marketing Committee Member. I also welcome to the Board Rakesh Bandipelli, (ex Vic / TAS State President) who is assuming the State Director role.

designed for managers and business owners who want

The program provides a unique networking opportunity through exchanging ideas with team members while developing competencies in intelligent supply chain management and will result in achieving a micro-credential for participants.

Education The TED Committee has held numerous meetings during the course of the year and refined its action items for 2023.

I am very pleased to announce that we have been successful in our joint submission for government funding, which is an achievement in itself, and the program will be designed and delivered by supply

The mentoring program was once again launched with an overwhelming number of respondents, both mentees and mentors.

chain experts aiming to familiarise forward-thinking leaders with the tools, technologies and approaches that are essential to design, plan, manage, and optimise the complex supply chains of today.

Our NP Vative held a number of workshops free to members in addition to SCLAA webinars and networking events specific to career progression and people management.

This is one of the many initiatives SCLAA will be offering in 2023.

We have also partnered with WiseTech Academy, an

The Ted committee is focusing on delivering soft skills

initiative from WiseTech Global.

Purpose-Built for Warehouse Operations Keep warehouse operations moving with the new Zebra TC73 SEE THE FUTURE

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DEC ‘22

This partnership, due to launch early in the new year,

ipation whilst increasing exposure across all media

will offer industry-leading online education programs

platforms

in supply chain logistics and corporate compliance, as well as allow the SCLAA to tailor bespoke e-learning

2.

sion and career of choice, drive access to programs

bundles to accelerate professional development for

for Professional Development, Education and

members within the industry sector of their choice.

Our collaboration with WiseTech Academy will also allow SCLAA to provide content and direction to the creation of new courseware that is required by industry to fill the major skills and knowledge gaps being experienced.

SCLAA has also been in discussions with Tafe NSW, who have recently become a Platinum NP and I am personally looking forward to strengthening this collaboration to assist with our aligned goals of promoting the industry as a career of choice, identifying skills shortage gaps, connecting SME’s in industry, with educational institutions and students.

Early in the new year, the Board will take the opportunity to reflect and refine SCLAA strategy via its annual strategic workshop, and introduce additional Special Project Committees to accelerate delivering on the objectives.

To promote Supply Chain & Logistics as a profes-

Training 3.

To provide forums and the platform for sharing of industry knowledge, collaboration across Supply Chain & Logistics sectors and promote initiatives and technology that drive efficiency.

In closing, I am humbled and pleased to continue in my second year as Chair after previously serving as Treasurer and Vice Chair. I would like to thank the Board, Committees, Secretariat for their support, passion and commitment.

Addendum We have been advised that our marketing rebrand project with EngineRoom resulted in their company being awarded Gold for Best Visual Identity in the Transport and Logistics sector from Transform Magazine Awards ANZ. More details are available further in this newsletter!

The 3 overarching outcomes which will remain the focus for the future-

Lastly, On behalf of the SCLAA Board and State Com-

1.

To further increase the SCLAA reputation, profile

Merry Christmas, a prosperous New Year and we look

and market share as the “go to” association for

forward to working with you and for you, in 2023!

mittees, I would like to wish all stakeholders a safe and

industry, increase Membership Growth and partic-

Christmas Message On behalf of everyone at SCLAA, I would like to thank you for your support this year. Despite the ongoing challenges post the Covid 19 pandemic, we were able to come together and connect with our members, Partners and industry in various ways during 2022.

From flagship events and webinars, to virtual meetings and industry programs, we were grateful to be able to facilitate the opportunities to connect, engage and support those around us.

We wish you and your families a Merry Christmas and wonderful Festive Season and we look forward to reconnecting with you in 2023.

With Best Wishes Sue Tomic Chair, SCLAA Board P 06

DEC ‘22

ABOUT THIS EVENT Date:

8 March 2023

Venue:

Establishment Ballroom 252 George Street, Sydney

SCLAA will once again be hosting our Annual Industry Networking Breakfast on International Women’s Day, 8th March 2023.

SCLAA brings together all sectors of the Supply Chain & Logistics Industry, join your Industry Associates at one of the premier occasions on the Industry’s event calendar. This event provides the platform to celebrate and acknowledge diversity in all its forms, and an opportunity for corporations and individuals to demonstrate their support.

Prior SCLAA Industry Breakfast event highlights can be viewed here.

SCLAA embarks on an extensive promotional campaign and this continues all the way through to the event date as well as selected coverage in the major Australian Supply Chain related publications (MHD, DCN, Inside FMCG) pre and post the event.

Take advantage to secure your attendance in advance and the extensive marketing opportunities that are available in the Sponsorship Prospectus.

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DEC ‘22

TAFE NSW has been skilling the workforce of the future for over 130 years. As Australia’s largest provider of vocational education and training, TAFE NSW delivers hundreds of practical, industry-relevant courses to meet labour demands and address skills shortages.

Industry 4.0 and rapid technological change is disrupting businesses across the industry, TAFE NSW is committed to supporting the evolving needs of the Supply Chain & Logistics sector, delivering lifelong learning that meets industry demand.

TAFE NSW offers a range of accredited and non-accredited short courses, traineeships and qualifications ranging from Certificates to Advanced Diplomas. All delivered by an extensive network of qualified, specialist trainers and subject matter experts —onsite, online or on campus at one of the 171 learning locations across NSW. TAFE NSW has a great reputation for industry and business partnerships – and can tailor training to meet specific business needs and skills training requirements. This training can be delivered anywhere, anytime, in your preferred delivery mode.

Learn more: tafensw.edu.au/logistics

NEW CORPORATE PARTNERS Argon & Co NSW RecruitWest WA Frucor Suntory NSW Beacon Lighting VIC FourPL - Supply Chain Specialists QLD

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THE SCLAA ACKNOWLEDGES THE VALUABLE SUPPORT RECEIVED FROM ITS NETWORK OF NATIONAL PARTNERS.

PLATINUM PARTNERS

NATIONAL PARTNERS

MEDIA PARTNERS

Interested in becoming an SCLAA National Partner?

1300 364 160 secretary@sclaa.com.au

DEC ‘22

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DEC ‘22

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DEC ‘22

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DEC ‘22

SCLAA Marketing Committee

Calling Energetic and Capable Professionals to Join the SCLAA National Marketing Committee

WE WANT YOU!

Now, working on the exciting next phase of SCLAA’s

Gold for the Supply Chain & Logistics Association of

gagement and commitment will focus on:

Australia in the Best Visual Identity from the Transport & Logistics Sector in the Transform magazine 2022 ANZ Awards.

Marketing and Communications strategy, your en-

•

Events including digital custom registration

•

Social media management execution

•

Partnerships including representation on landing pages

https://mailchi.mp/2db0de5dece0/gold-silver-at-the2022-anz-transform-awards?e=8df3c44738

•

New member portal including a directory, events discount and advertising module.

The SCLAA National Marketing Committee has been formed to serve the broad purpose:

The SCLAA Marketing Committee is chaired by SCLAA independent Non-Executive Director and Vice-Chair,

provide advice and direction to the Board on the stra-

Sam Martin-Williams and is supported by external

tegic management of SCLAA’s marketing program;

partnerships. Meetings will be held bi-monthly and as required based on strategic imperatives.

provide advice and recommendations on the aims and priorities for the marketing program including but not limited to website, digital engagement, e-commence, member attraction, retention and growth; To provide advice that will assist SCLAA improve its capacity to attract and retain members, based on the marketing program’s focus on member experience and the commitment to building a reputation in quality and value.

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Expressions of Interest close January 31, 2023.

For further details on the roles, contact Sam Martin-Williams on samantha.martin-williams@sclaa. com.au.

DEC ‘22

Straight Talk from David Doherty OAM David Doherty OAM is a past President and Life Member of the SCLAA and a highly regarded logistician. Send your Straight Talk feedback and comments to davidoh1@optusnet.com.au The 2022 SCLAA Awards recognize the achievements of organizations and people across several categories.

A proud occasion for all winners and nominees. My congratulations go to all the participants.

However, I wonder whether we have collectively determined : What comprises excellence in Supply Chain and Logistics(SCL) What people in SCL really need to know to be accepted as a Professional There is still a lot of hype and pretense surrounding SCL knowledge and practice. Many Conferences allege breakthrough presentations will change the landscape for organizations and practitioners.

In my experience ,those alleged breakthroughs are rarely delivered. Some speakers offer an idea or two but most give a mundane recital of situations in their own workplaces. Don’t misunderstand me. I have often been entertained by clever orators armed with an array of video and audio features that appeal to the senses.

The test is : did I get anything to improve my performance and the performance of SCL.?

Rigorous networking provides opportunities to gain real knowledge. Again, to get value from Networking in a Conference environment you must: A. Have a purpose and bravely seek out people who can assist with your purpose.

B. Be prepared to offer something to other participants.

Idle chats over coffee don’t cut it if you are serious about improving.

How can we assess the status of our SCL excellence endeavors? What measures will give an indication of our performance? What measures do you currently use? Do you widely distribute the measures across the entire Supply Chain(s)?

Improved performance rests on value generating relationships ,fortified by relevant data that is available as and when needed, and the heroic publication of the information across the entire network. Technology then assumes its rightful place as a key enabler in producing accessible real information ( but not as the architect of our philosophies and practices).

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The effective seamless integration of the many SCL functions is a major success factor. Outstanding performance of one standalone function does not provide any idea of SCL status. Silos are alive and well in Australian businesses. Courageous Sales/Supply and Operational Planning offers real breakthrough opportunities.

I don’t mean the pretend stuff with finger pointing and blame storming. I mean a genuine fearless process aimed at total business collaboration to cost effectively serve the end customer. No internal customer rubbish!

In terms of individual education and training I wonder with universities and such are producing employment ready graduates that will contribute effectively to SCLA performance- and future development.

What capabilities are needed? What do employers demand from applicants? Do employers know what they need to look for?

Apart from formal education/training ,workplace experience with an “old hand” is still an essential requirement.

In terms of development and “next practice” I don’t see much genuine research being published. The profession has a role to play. Take responsibility to initiate and /or contribute to genuine development efforts to find new and better ways.

This column is really about my view that the pursuit of SCL excellence has stagnated in recent times. Perhaps with good reasons ,but it is time for some brave action now.

Education/training/ genuine research (aimed at better performance-not at achieving kudos for publishing) is lack luster. The world awaits new initiatives and outcomes. Are you ready?

A real collaboration of the professional associations and business organizations to finally create a platform for universal acceptance of a SCL knowledge base (what you need to know to be a Practitioner/Professional) and Certification ,allied with interaction across universities and such to devise new curriculums and experience building for SCL. CEO’S must be embraced to build their knowledge and understanding of the opportunities and value generating business possibilities.

I think I hear you say how is this going be implemented.

DEC ‘22

It is up to you! The old saying, ”if it’s going to be ,it’s up to me” applies.

Maybe it is time for a SCL revolution with you in the mob! A re-invention based on the best principles sculpted to fit the challenges of the next generations.

What I call, ”Next Practice”.

What do you think? Let me know.

“To improve is to change. To be perfect is to change often” (Winston Churchill).

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“Being clever was when you looked at how things were and used the evidence to work out something new” (Mark Haddon) David Doherty OAM davdoh1@optusnet.com.au

DEC ‘22

uTenant and JLL – The power of partnership Nearly two years into their partnership, JLL and uTenant continue to deliver innovative industrial and logistics solutions to businesses. The pair supports its customers in storage solutions, lease management, warehouse design and operational concept.

Together, uTenant and JLL have completed over 20 deals totalling approximately 185,000sqm of warehouse space since March 2021. Their partnership is underpinned by a commitment to delivering end-to-end solutions. Quality outcomes are achieved by leveraging

most capital cities, it has never been more important

JLL’s global network of industrial property and project

to partner with groups who can provide and articulate

management resources, and uTenant’s ever-evolving

qualified local market advice. At the same time, they

on-demand warehousing platform.

need to be able to receive holistic national overviews to make more informed supply chain decisions.”

The pair enables businesses that need warehouse space to connect directly with warehouse owners and

uTenant is Australia’s largest warehouse sourcing

logistics providers in a confidential, online environ-

platform, with an unmatched ability to connect ten-

ment. This includes requirements for short-term over-

ants, landlords and logistics providers. Co-founder Kyle

flow space, or long-term industrial property leases.

Rogers said: ‘Matt Sampson and I have worked in the logistics and industrial property sectors respectively,

JLL’s national connectivity, with specialist resources on

and have identified two major pain points: transpar-

the ground in every major logistics property market

ently sourcing industry property, and finding the right

in Australia, allows the company to provide customers

3PL partner. Our priority became simple: to add value

with bespoke property solutions. Greg Pike, JLL’s Head

to the tenant and make it easy for them to find ware-

of logistics and industrial brokerage, said: “As genu-

housing space.”

ine logistics real estate opportunities start to taper in

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DEC ‘22

uTenant’s on-demand warehousing platform helps

JLL and uTenant combine to ensure prospective

manufacturers, product owners and retailers find

tenants, as well as warehouse and logistics providers,

logistics providers suited to their unique warehous-

receive the best opportunities through maximum

ing requirements. It offers clients the ability to source

visibility, leading market insights for informed de-

overflow storage and longer-term 3PL contracts on de-

cision-making, as well as meaningful and qualified

mand, making it easier to find storage solutions when

enquiries.

they need it.

They are the perfect partnership to deliver solutions JLL has a coveted market reputation for exceptional

quickly, innovatively, efficiently, and with value-driven

property and project management expertise, design-

outcomes.

and-build capabilities, and property procurement and supply chain consultancy services. With a global

www.jll.com.au

network and team of local experts, it has been leading

www.utenant.com.au

the commercial property market in Australia for over 60 years. The company’s dedicated national team offers industrial brokerage, working with developers, owners and tenants to invest in, develop, lease and manage industrial space.

Latest Australian Workers’ Compensation Statistics Published - HSEQ News The Australian workers’ compensation statistics 2020-21 report has been published

by Safe Work Australia. Learn more

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DEC ‘22

QLD Division Report It’s that time of year again, the festive season! To celebrate another fantastic year of exciting events, noteworthy networking, and scintillating site tours, we wrapped the year with a Christmas Party at Green Beacon Brewing Co. in Newstead. Over a few drinks and nibbles, everyone enjoyed catching up on the year that has been and looking to 2023 in anticipation of opportunities to grow our network of members and engage across organisations and industries.

A massive thank you to Angela Tallon and Sidekicker for sponsoring a wonderful evening that capped off the year in spirited fashion!

We also recognised and thanked our QLD President, George Hodgson, for his service to SCLAA as he passed the torch to Papillion Gordon as the new SCLAA QLD President. Roles were also appointed to Monica Vorhauser as the new Vice President, and newcomer Nick Bolton as the Events Manager.

Thank you to all our members who have attended events throughout the year, as your involvement is what makes our association truly special. We look forward to seeing you all on the other side for another inspiring year!

Papillion Gordon QLD State President Papillion.Gordon@sclaa.com.au

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DEC ‘22

VIC/TAS Division Report At Supply Chain & Logistics Association of Australia

community. We were quite pleased to see lot of new

(SCLAA) we strongly believe that when your network-

faces who joined SCLAA recently sharing the common

ing is driven by shared interests, it will feel more au-

passion towards Supply Chain and we had a great time

thentic and we strive to make authentic connections.

together.

Being the largest supply chain association, we take a lot of pride and remain humble in our approach.

A special note for VIC/TAS committee members – Devan Maniam and Gan Pillai for all the work they put

Lot of exciting activities to share which happened over

in, making these events successful along with the rest

the last few months and some key events which we are

of the team.

super proud are Mentoring Program which we managed to launch during September which is a huge success and our sincere thanks to our program mentor Conor O’ Malley who has always been there for us. On behalf of SCLAA

After successful hosting the Australian Supply Chain and Logistics Awards earlier this year, Melbourne once again hosted these prestigious industry awards on 4th November 2022. With record attendance, we hope all attendeesmade new connections and enjoyed the evening. Congratulations to all our high commendation recipients and winners and to all those on the Vic/ Tas committee who worked so hard to make the ASCL Awards a great success. we sincerely thank him for his time and support.

To all our members and colleauges, keep safe, look af-

Earlier this month we teamed up with our National

ter each other. We wish you all a very happy Christmas

Partner Side Kicker and organized a networking night

and a wonderful New Year. e

which has been well received by the supply chain

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to make a

DEC ‘22

VIC/TAS Division Report (cont) Would you like to make a difference?

If you are a SCLAA member in Victoria or Tasmania and would like to influence and shape our organisation and industry I would encourage you to nominate for a position on the SCLAA Victorian & Tasmanian subcommittee for 2023. Nominations are now open and if you are passionate about Supply Chain and would like to make a difference by being part of a subcommittee contact myself for further information.

Rakesh Bandipelli President – VIC/TAS rakesh.bandipelli@sclaa.com.au

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DEC ‘22

WA Division Report The WA Branch of the SCLAA recently held a seminar

This event will also be a great opportunity to learn how

which was hosted by Edith Cowan University. ECU stu-

to take part in the SCLAA’s recently nationally launched

dents and SCLAA members alike attended the seminar

mentorship program.

to listen to 3 presentations of the real life experiences

Thanks to Ferry Jie, Brain Lynn, Chris Trowbridge and

from three Western Australian Supply Chain subject

Blair Pierson for their assistance and contribution.

matter experts. This was followed by a panel Q&A which included a series of questions relating to current industry issues and trends.

Ferry Jie (Associate Professor in Supply Chain and Logistics Management, ECU) then interviewed the presenters to ascertain how world-wide supply chain issues are affecting them locally.

This was a great opportunity to learn from those at the coal face how global supply chain problems have impacted Western Australian businesses and how the uniqueness of WA’s environment has influenced their effects.

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John Ward WA State President John.Ward@sclaa.com.au

DEC ‘22

NSW Division Report Swisslog and SCLAA showcase automation in action at Linfox BevChain Warehouse automation leader, Swisslog, in collabora-

logistics, and warehousing industries, so the site tour

tion with the Supply Chain and Logistics Association

and presentations were of direct relevance to their

of Australia (SCLAA), has taken guests on an exclusive

areas of work,” he said.

tour of Linfox BevChain to get a first-hand look at how automation can save space and boost productivity.

The “life after automation” tour was offered as an invitation-only event for SCLAA members, including some short presentations on automation trends and local case studies, followed by a site-tour of the ASCLA (Australian Supply Chain and Logistics Awards) award-winning Linfox BevChain solution.

Guests were shown how Swisslog’s PowerStore solution at Linfox BevChain decreased warehouse footprint, increased throughput, and boosted storage capacity by around 60% within the same building footprint.

“BevChain leads the industry with 22 distribution centres across 6 states, handling more than 2.5 billion serv-

PowerStore is ideally suited to applications seeking to achieve high throughput and optimal space utilisation, in industries such as retail, fast-moving consumer goods (FMCG), e-grocery and pallet warehousing. PowerStore can also operate in a range of environments, from -30°C in frozen food storage up to 50°C, and can easily be retrofitted to warehouses with low ceilings or unusual shapes.

Swisslog has more than 50 years of global experience in the design and implementation of pallet warehouses, and its PowerStore system complements a full range of automation and Industry 4.0 solutions that Swisslog provides to retail, FMCG, food and beverage, logistics, transport, and warehousing operations globally.

ing units annually – so when they implement automation, they do it on a scale that delivers an outstanding return,” says Steve Dimitrovski, Senior Sales Consultant, Swisslog Australia.

“The event was highly successful, and I believe one major factor in the success is that SCLAA members are all closely involved in automation for the supply chain,

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“We’ll be running more of these events in 2023, because seeing warehouse automation of this scale first-hand really helps show what these solutions can achieve. The Linfox team were great to work with right from the start, and worked with Swisslog to achieve the best outcomes from the automation solution,” said Steve.

DEC ‘22

“I’d also like to thank SCLAA for working with us and

mation systems and software. Our integrated offering

creating such a smoothly run event, and for engaging

includes consulting, system design and implementa-

highly relevant people to attend. We look forward to

tion, and lifetime customer support in more than 50

more SCLAA partnered events in the future,” he said.

For Further Information, Please Contact:

Ruby Wannous Marketing Executive Swisslog Australia Pty Ltd T +61 416 865 553 E: ruby.wannous@swisslog.com W: www.swisslog.com About Swisslog Swisslog shapes the future of intralogistics with robotic, data-driven and flexible automated solutions that achieve exceptional value for our customers. Swisslog helps forward-thinking companies optimise the performance of their warehouses and distribution centres with future-ready auto-

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countries. www.swisslog.com/en-au

DEC ‘22

BC SANDS

Propelling the customer experience to new heights with Last Mile Delivery Technology with BESTRANE Introduction Since 1984, BC Sands has been a leading landscaping and building material supplier in metro Sydney, offering both delivery and pick-up services, BC Sands operates out of two yards located in Taren Point and Brookvale. Their fleet of 30+ vehicles deliver bulk landscaping and building supplies such as sand, cement and bricks to customers, completing over 1100 deliveries weekly.

The Challenge

This route tracking and execution enabling drivers

To facilitate successful customer last-mile delivery ex-

with a wireless connection to manage and view route

periences, BC Sands identified many variables needing

information from Route Planner, providing logistics

management including a need to increase capacity

managers visibility as to the status of deliveries and

within their existing fleet.

drivers and enabling of tracking of planned vs. actual performance in real time.

Managing deliveries around Sydney’s complex road networks and traffic congestion was integral to im-

Whilst conducting their routes, the actions of the driv-

proving BC Sand’s supply chain performance, as these

er triggers status updates that are sent directly to the

could drastically affect customer time delivery win-

customer’s contact number. These include notification

dows and subsequently customer satisfaction.

of ‘Order Confirmation’, ‘Order Reminder’ and ‘Enroute’ deliveries. Once deliveries are ‘Completed’ by drivers,

Another key focus was to enable a platform facilitating

POD documents are automatically sent through to

open communication for staff, ensuring visibility, and

customers.

supporting the sharing of plans and information, to reduce errors and their subsequent cost blowouts.

The Results As a result of deploying Route Planner, the Trans-

“The building and landscaping industry is compet-

port Allocator and Customer Service roles have been

itive, and being able to reliably deliver during the

merged into a single Customer Service Planner role,

same day that customers order is critical to attract-

which assigns jobs to routes, allowing BC Sands to

ing and keeping them,”

provide real time feedback to customers about deliv-

Mark Parsons, Managing Director, BC Sands

The Solution

ery windows and SMS confirmation throughout the delivery process.

BC Sands worked with Bestrane to implement Route

Customers can now buy BC Sands products and

Planner which combines planning, execution and

schedule a delivery via their website. BC Sands pro-

reporting to provide route optimisation with fully inte-

vides a great service to customers who realise at 2am

grated route tracking and execution via mobile devices.

that they need a tonne of turf delivered at 7am the

Route Planner is an enterprise route optimisation and

next morning. Through the Reservations functional-

execution application that enables organisations to

ity, customers are presented with available delivery

plan routes more efficiently, reduce delivery time win-

options, with premium time windows attracting a

dows, address exceptions on the road and respond to

premium cost. This approach has two benefits, as a

customer changes in real time.

new revenue source and as a mechanism to balance

P 24

DEC ‘22

demand over the day.

“The Route Planner solution is unique, we could not find another last mile delivery solution that provides

Yard-staff are notified of inbound vehicles so that their

scheduling, execution, and imaging functionality.”

orders can be fulfilled ‘just in time’ for vehicle arrival which in turn has also increased the number of same-

“We’ve lowered our distribution costs by getting more

day sales. Continuous route optimisation, beginning

capacity out of our fleet, improving the consistency of

immediately after an order is placed, has contributed

our customer experience, having fewer returned loads

to a 26% increase in deliveries per driver hour, and an

and better managing a huge array of products in vehi-

18% reduction in fuel usage per delivery.

cles with different dimensions and capabilities.”

“We’ve lowered our distribution costs by getting more capacity out of our fleet, improving the consistency of our customer experience, having fewer returned loads and better managing a huge array of products in vehicles with different dimensions and capabilities.”

Mark Parsons, Managing Director, BC Sands

Quotes & Images Mark Parsons, Managing Director, BC Sands “The building and landscaping industry is competitive, and being able to reliably deliver during the same day that customers order is critical to attracting and keeping them,”

Delivering solutions for complex logistics problems.

Reduce Costs.

Improve Efficiency.

Discover how Bestrane’s Route Planning and Optimisation solutions allow you to reduce cost, improve efficiency and customer service outcomes across a wide range of planning modes from dynamic and same day solutions, to territory or master routing.

No two route planning or optimisation problems are the same.

Using different optimisers for different problems, we enable a broad range of industries to create optimal daily routing solutions featuring capabilities such as background optimisation, same day routing, and dynamically generated delivery time windows that maximise customer experience.

Contact us to move forward.

P 25

• Less vehicles used and distances driven • Reduced planning and dispatch costs • Improved fleet and driver utilisation • Improved customer service outcomes 150 Albert Rd South Melbourne 3205 b e st r a n e . c o m . a u +61 3 9001 1565

DEC ‘22

The ultra-rugged mobile computer, reimagined for the new age of mobility Introducing the TC73/TC78 — a new generation of

(FB) support.

ultra-rugged mobile computers designed to empower frontline staff to deliver a performance edge, whether

When it comes to data capture, you can expect a

they’re in the warehouse, loading dock or out making

choice of two high performance scan engines. The

deliveries. Streaming video, calls, intuitive multime-

SE4770 1D/2D scan engine is ideal for workers that

dia-rich apps, and augmented reality apps that enable

need a standard scanning range. The SE55 1D/2D Ad-

new, more effective workflows – it is built to handle

vanced Range scan engine with IntelliFocus™ technol-

three metre drops to concrete, yet it’s lighter and near-

ogy is ideal for workers who need to capture barcodes

ly 20 per cent thinner in the grip area.

in hand and up to 12.2m away. Both scanners capture barcodes in virtually any condition and lighting and are

The advanced industrial design, ergonomics and

rated for one million actuations.

exceptional balance provides all day comfort — these devices are easy to hold, grip, and use for any size hand.

With SimulScan NG, one press of the scan button can

Your workers can run all the apps they need simulta-

capture all barcodes on an item, and process and send

neously with the first-class Qualcomm 6490 octa-core

information on documents right to your applications.

processor, memory, and storage. The 6-inch edge-to-

Superior camera technology enables high quality cap-

edge advanced display is the largest in this product

ture of photos and videos for reliable evidence of proof

class – easily visible indoors, outdoors and in the wet.

of delivery, condition, repair and more. The 16 MP rear color camera, flash LED, High Dynamic Range (HDR),

Workers can access the fastest and most reliable

and Optical Image Stabilization (OIS) make it easy to

wireless connections with Wi-Fi 6E, 5Gand Bluetooth

capture highly detailed images every time.

5.2 – all of which deliver much higher signal quality and use less power than other connections. The standard,

The TC73/TC78 can be dropped into a Workstation Con-

extended capacity, wireless charge and BLE batteries

nect cradle to connect to a large monitor, keyboard,

all power more than a full shift and provide the intelli-

mouse, printer and more, simultaneously operating

gence to better manage batteries. And while there are

as a handheld computer and workstation. If you need

multi-slot cradles for cost-effective backroom manage-

RFID, you can choose between two lightning-fast

ment, the TC73/TC78 can be charged anywhere with a

ultra-rugged sleds able to be connected in three dif-

standard USB-C charging cable.

ferent ways — Bluetooth, NFC, or Zebra’s eConnect™ adapter. The RFD9030 sled offers a standard read

With Zebra Dimensioning™ Certified Mobile Parcel

range of 6.7m and the RFD9090 offers an extended

and Mobile Parcel, an integrated Time of Flight depth

read range of 22.9m. The TC73/TC78 can also be used

sensor collects accurate ‘legal for trade’ parcel dimen-

as two-way radios or a PBX handset with custom inter-

sioning in just seconds. Ideal at the point of parcel pick-

face that makes the most complex telephony features

up and drop-off locations, these solutions eliminate the

simple – inside your facility or out in the field.

inaccuracies in dimensions that lead to undercharging and lost profits.

With Zebra-only Mobility DNATM tools, your TC73 and TC78 mobile computers deliver an unmatched advan-

The TC73/TC78 takes audio quality to the next lev-

tage – a comprehensive toolset improving every aspect

el for callers on both ends. Comprehensive features

of device lifecycle, integration, security, speed, and

work together to delivery extraordinary audio clarity:

management.

three microphones with noise cancellation to strip out background noise, two speakers for loudness, as well as a high-quality speakerphone and HD voice with Super-wideband (SWB), Wideband (WB) and Fullband

P 26

Learn more about the TC73/78 mobile computer here.

DEC ‘22

Location technology is the missing piece of domestic supply chain puzzle Delays will also send customers away as backed by a recent survey from HERE Technologies where just 9 per cent of consumers would be happy to wait more than five days for a delivery.3 In short, domestic availability of goods at speed has never been more important.

How does location technology fit in?

Now that businesses are seeing the value of investing in local supply chains – the next step is to consider how they can optimise this investment to ensure operations are most efficient. Greater investment in location technology is one way to achieve that.

Location technology refers to software that helps to better connect disparate datasets, creating maps that

By Daniel Antonello, General Manager for Australia

can adapt in real-time, enabling retail supply chain

and New Zealand at HERE Technologies

players to be as efficient as possible.

At the World Economic Forum’s recent Davos con-

include: stock inventory information, foot traffic for

ference, global business and political leaders surmised that the geopolitical fallout from Russia’s war in Ukraine, combined with pandemic-induced global supply chain disruptions, are signalling the end of a

In a retail context, these disparate data sets could physical stores, website behaviour, traffic congestion information, package tracking and estimated delivery times, product provenance and origination, and more.

three-decade era of globalisation.1

If all of these data sources are brought together in

We are already seeing this trend locally, as more

better serve their customers to build brand loyalty and

retailers seek to localise their supply chains to offset over-reliance on global networks. For example, a recent

one place, retailers can create better experiences and repeat business.

survey by National Australia Bank (NAB) found that 70

What does this look like in practice?

per cent of its customers felt that greater investment

There are a number of use cases for the implementa-

in local manufacturing facilities is needed to relieve the country’s supply chain challenges.2 Businesses are shifting mentality from “just in time” to “just in case” and looking to increase their stock on hand. The rationale is that the cost of keeping additional supply pales in comparison to not having access to that stock, particularly if it sends customers elsewhere.

P 27

tion of location technology in helping retailers to solve business critical challenges.

The same research from HERE Technologies found that specific delivery time slots and regular updates from the retailer or courier were two of the top three consumer priorities for improving online shopping delivery experiences.

DEC ‘22

Location technologies that enable this are there-

Knowing what type of businesses are in the local area

fore critical. Real-time visibility and product tracking

and foot traffic movements is critical in guiding loca-

throughout the supply chain allows retailers to see

tion selection, particularly as people move away from

– and therefore share with customers – a product’s

the cities.

journey from the moment it leaves the factory or warehouse, to the moment it arrives at their doorstep.

Global and local retail businesses are investing in localising their supply chains, but that’s only one piece of

Another emerging form of location technology that

the puzzle – they must look to location technology to

can help businesses improve efficiency is automated

optimise efficiency and output of their investment in

warehousing, which is the process of automating the

new infrastructure.

movement of inventory into, within and out of warehouses to customers with minimal human assistance.

Location technology helps retailers bring disparate information sources into one place to get a more holistic

With Australians moving out of metropolitan centres

view of their offering, and their customers’ experience.

and into the regions in droves – some areas are wit-

An investment in location technology, could help to

nessing regional growth to the tune of 30-40% – loca-

save time, money and reputation in the long run.

4

tion data and other location-based analytics can help retailers plan where to place new stores. This is most relevant in new and emerging regional centres that do not have the same bank of performance data to draw on as Australia’s capital city centres.

P 28

DEC ‘22

Supply Chain Innovation In facing down global supply chain challenges, our

lished partnership - offers a no-nonsense summary:

greatest weapon may well be the ability to think

“We’ve always had challenges - but we probably have

outside the box. Vative’s Theo Pappas, Kyle Rogers of

more challenges facing us now than we’ve ever en-

SCLAA, and Swinburne University’s John Hopkins, sat

countered historically.” By way of illustration John

down to explore the new frontiers of innovative supply

points to COVID-induced labour shortages, shipping

chain thinking.

disruptions, rising inflation, high fuel prices, geopolitical tensions in the Pacific, trade wars, and renewed

There are certain times when old adages again spring

hostilities in Europe. “And while we are hopefully clos-

suddenly to life, and in the current global supply chain

ing the door on the pandemic after a few tough years,

climate, one such saying is more relevant than ever:

new public health threats are waiting in tow,” he says.

‘When the going gets tough, the tough get going’. But

“We’re seeing a resurgence of foot and mouth disease

toughness isn’t about gritting your teeth, digging in

and monkeypox. “Aside from the health ramifications,

your heels, and trying to weather the storm as it heads

these new threats will impact food prices in this coun-

towards you. Grit is the ability to survive, thrive, and

try - and that’s no small thing. On top of inflation, fur-

adapt to changing environments. In a supply chain

ther spikes to food prices impact everyone. Individuals

sector perpetually in flux, fortune favours the bold.

and organisations will be paying more, with knock-on

Theo Pappas, CEO of Vative, an expert in business

effects on purchasing power and wage pressures.”

transformation who assesses and devises solutions utilising a range of methodologies, strategies, and tools – as well as a knack for creative thinking – is a bold man whose passion is to inspire boldness in others.

“Most people in supply chain, if they’ve been in the industry for a while, tend to continue doing what they’ve always done,” Theo says. “But with new challenges facing supply chain every day, if you’re standing still then you’re going backwards. “What we do at Vative is work with companies to change their culture, help them challenge the status quo, and get them to think differently.”

The challenges facing global and Australian supply chains are too numerous to enumerate here, but John Hopkins, Associate Professor, Supply Chain Management, at Swinburne University of Technology - with whom Theo and Vative have a longstanding, estab-

Brave New World, Bold New Strategies “I talk with businesses every day that are hurting because of the issues John mentioned,” Theo says. He adds that every business also faces challenges and pain-points unique to them. One major mistake some companies make, he notes, is attempting to control factors that are beyond anyone’s control. “The world is only getting more complex with greater volatility and ambiguity, so we at Vative are advising our customers to focus on what they can control, not what they can’t.”

Theo illustrates this point by recalling a recent discussion with a client who was battling to meet customer demands due to the scarcity of skilled labour. “My advice is congruent with what we’re focusing on in our own business,” Theo says. “The great resignation is real, the low unemployment rate is a flow-on effect from tighter immigration restrictions across the globe, and this is creating greater demand for labour - skilled and unskilled - that is exerting pressure across all industries.

Overwhelmingly, people do not leave workplaces simply for more income; people typically resign due to toxic cultures, high stress environments, and unresourceful leaders. Focusing on Leadership development, training, and coaching teams on process improvement and innovation will create a performing culture that is too attractive to leave. That is the key message.”

P 29

DEC ‘22

Theo notes that many supply chain companies remain

when it comes to innovative supply chain thinking. A

beholden to an antiquated notion of “profit” - to a

business affiliate of Theo and sometime collaborator

way of conceptualising how prices, costs, and profits

through SCLAA - of which Vative is a national partner

relate to one another in the simplest business formula.

- Kyle and uTenant (‘The Warehousing Matchmaker’)

“Traditionally, businesses rely on a simple - but mis-

have pioneered new ways of working that seek to

guided - formula for setting their prices: price equals

leverage the strengths of partners that in an earlier

cost plus profit [Price= Cost+ Profit),” Theo explains. “A

era might have been competitors. It is, says Kyle, the

better way of formulating the equation is the following:

triumph of ‘co-optetition’ over competition. “Co-ope-

price minus cost equals profit [Price - Cost = Profit).”

tition, in brief, is collaboration with your competitors,”

The first equation emphasises price as the sum of costs

Kyle says. “Take Amazon Web Services. Its third largest

plus profits, whereas the second equation emphasis-

global customer is Netflix, but Netflix is a competitor

es profits as price minus costs. By emphasising profit

of Amazon Prime. As Theo has touched on in a differ-

as the end goal - and underlining that costs are to be

ent context, innovative thinking requires abandoning

subtracted from price in reaching that goal - it refocus-

zero-sum competition in favour of win-win co-opeti-

es businesses’ attention to how they can achieve more

tion.” In this vein, uTenant - which represents tenants -

lean, efficient, and productive operations. Oftentimes,

formed a strategic partnership with JLL, which rep-

businesses regard costs as ‘fixed’ or ‘static’. This equa-

resents landlords. Without compromising the integrity

tion emphasises the agency businesses exercise over

of either company’s commitment to their own clients’

their own cost-reduction processes.

interests, uTenant and JLL have forged an independent strategy that works to the benefit of both. Through

Theo and the Vative team specialise in training and

sharing of information, cross-pollination of ideas - and

coaching teams in workplace culture, innovation,

an understanding that robust, independent tenant-

and process improvement - improving productivity,

and landlord-representation can effect positive results

job satisfaction, and worker retention. “Cost-cutting

for both sides rather than either/or - uTenant and JLL

doesn’t have to be a zero-sum game where one side

are disrupting the industrial property and supply chain

loses at another side’s expense,” he says. “Supply chain

space with consistently innovative and positive results.

companies can not only save on costs with careful strategy, but actually reap rewards across various other workplace metrics.” One approach Vative deploys is to train and coach leadership skills across all levels of management, and furthermore to inculcate a servant-leadership mindset. “Servant-based leadership breeds humility,” Theo says. “People perform at their best and without fear in such contexts, and productivity increases are achieved without strain or pressure.

“Vative’s business model is predicated on holistic deployment. We engage with the supply chain industry in a top-down bottom-up approach. We know that to optimise a business, you need to work with the leadership, ensure they’re aligned with a common vision, and understand the guiding values and behaviours to get there. By the same token, it’s equally imperative to engage those workers on the front line - those on the operational floor - and get them to understand and identify waste and opportunities for improvement.

Innovation and Disruption in Action

To the Future and Beyond Vative, SCLAA, and Swinburne all recognise the importance of fostering innovative supply chain thinking in the next generation of professionals. And that’s why Theo, Kyle, and John are proud to work in tandem towards a positive future for the whole supply chain industry. “Vative is very fortunate to have partnered with Swinburne over many years and to deliver that Continuous Improvement mindset by delivering a core unit - Lean Six Sigma Green Belt - as part of the Master of Supply Chain Innovation course,” Theo says.

“And we’re delighted to strengthen this partnership through a strategic collaborative effort together with SCLAA to create and promote our Graduate Program - as a funnel to bring Supply Chain innovative thinking back in to industry. “We’re now working on expanding this collaboration to attract international talent at a time where there are major resource constraints in the country. “This is an exciting project that unites three powerhouse organisations that are passionate about

Kyle Rogers, Co-Founder of uTenant and an Indepen-

contributing to the Supply Chain community’s Contin-

dent Director of SCLAA, knows whereof he speaks

uous Improvement.

P 30

DEC ‘22

Pharmaceutical Vision Study Examining the Health of the Global Pharmaceutical Supply Chain Current world events and a shifting regulatory environment are driving the need for increased transparency across the full pharmaceutical supply chain, from raw materials to patient delivery. Patients want to know more about how their medications are manufactured, handled, stored and transported. Meanwhile, industry decision-makers are looking for solutions to manage the risks of potentially unreliable global supply chains.

Zebra Technologies conducted a Pharmaceutical Supply Chain Vision Study of over 3,500 industry decision-makers and patients, to evaluate perceived supply chain stability and identify ways to improve visibility and transparency in future.

The vision study thoroughly explains how pharmaceutical manufacturers can achieve greater supply chain resiliency. The bottom line is – industry decision-makers are increasing their investment in technology to enable end-to-end visibility, streamline operations and achieve compliance.

The key highlights from decision-makers •

•

during transit and could have damage or diminished efficacy.

Patients know a compromised supply chain puts medication quality and efficacy at risk and want better assurances their medications are safe and authentic.

Nine-in-10 say it is somewhat or very important they can verify a medication is not counterfeit nor tampered with and confirm temperature-sensitive medications have stayed within the prescribed range.

According to the survey, patients also expect drug manufacturers to disclose how their medications are manufactured/handled (81%) and transported/stored (82%). Eighty percent say it’s also important to verify the sources of medication ingredients including the country of origin and local standards for the medication itself.

“These evolving patient demands will certainly be a wakeup call for pharmaceutical industry leaders who, for years, have been primarily focused on meeting regulatory standards,” said John Wirthlin, Industry Princi-

sion-makers completely trust the entities within

Technologies. “Manufacturers, government agencies,

the pharmaceutical supply chain to keep medica-

pharmacies and healthcare providers must work to-

tions safe and uncompromised

gether to win consumers’ trust in the supply chain.”

96% of decision-makers agree that supply chain 92% of decision-makers plan to increase investsupply chain monitoring tools next year

Getting to the Source of Patients’ Fears – and Their Medications Medication efficacy and safety are top of mind today, with three-in-four patients stating they are either somewhat or very concerned about the ineffectiveness of medication in helping with their condition or illness.

Furthermore, seven-in-10 are concerned about receiving: an improper dose due to labelling errors, and the harm it could potentially cause them •

Medications that were improperly handled/stored

pal, Manufacturing, Transportation and Logistics, Zebra

ments in pharmaceutical manufacturing and

•

•

Only 39% of patients and 44% of industry deci-

visibility provides a clear competitive advantage •

feit medicines.

Stolen, contaminated, tainted, expired, or counter-

P 31

The study shows that the pharmaceutical industry must work harder to prove they are putting patients’ needs first if they want to earn consumer confidence and loyalty on a grand scale.

Patients’ Call for Greater Transparency and Accountability In the Asia Pacific region specifically, over three-quarters of patients say more regulation of pharmaceuticals is needed, and nearly all (95%) decision-makers say better cooperation between government/regulatory agencies and pharmaceutical industry companies is needed to protect patients, the highest of any region surveyed.

Yet, the onus is being put on those who manufacture, dispense and administer medications to implement trustworthy safety protocols, with hospitals bearing the

DEC ‘22

brunt of the responsibility in 57% of patients’ eyes.

experience.

Globally, the majority of pharmaceutical industry

Among patients experiencing problems, a severe side

decision-makers (84%) feel they are prepared to

effect was among the top five issues. But it was not the

comply with traceability and transparency mandates.

most prevalent:

Three-quarters confirm they have already deployed location services technology or plan to in the next year – a move that would improve production workflows and drug tracking, reduce shrink and tampering, and give patients the visibility and information they want.

The biggest challenge these leaders are facing is being able to make – and move – enough medications to

1. Needed medication that was unavailable or out of stock (32%) 2. Received only a partial amount due to unavailability at the time (29%) 3. Found the same product at a lower price elsewhere (27%)

meet patients’ needs. In addition to regulatory delays,

4. Did not receive on time or when needed (22%)

industry decision-makers say they are also dealing

5. Experienced a severe side effect (21%)

with production limits, distribution and storage problems, shipping capacity constraints and transportation

A majority of patients’ lingering concerns centre on

delays. Consequently, 92% plan to increase investments

medication affordability (76%) and shortages (73%).

in pharmaceutical manufacturing and supply chain

However, drug administrators are not off the hook for

monitoring tools next year.

safety and efficacy. Eighty-five percent of patients say all pharmacies need to monitor the medications dis-

Problems at the Point of Sale – and Beyond

pensed, including mail-order pharmacies.

Over three-quarters of patients surveyed say they have experienced issues either purchasing or taking medication in the past. And 70% of all patients confirmed they have either changed prescribing providers, pharmacies, or medications in the past due to a poor

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P 32

Learn more:

Download Zebra’s vision study here to find out more.

DEC ‘22

Tasty Fresh Transforms Picking, Stocktake and Supply Chain Operations with Dematic Voice Solution Tasty Fresh, the market leader in national workplace

Tasty Fresh recently engaged Dematic to help the

food manufacturing and delivery with a focus on the

organisation move from a manual way of tracing stock

customer experience, has improved its warehouse pro-

with paper and tablets to a more automated and cen-

ductivity by 35% with a Dematic Voice Solution, trans-

tralised solution that delivers higher levels of efficiency,

forming its stocktake and supply chain operations.

productivity, and accuracy for its supply chain.

Tasty Fresh delivers fresh and hot food, snacks, and

“Tasty Fresh’s stocktaking processes previously in-

drinks right to the door of workplaces daily in Mel-

volved each individual Van Sales Manager doing a

bourne, Perth, Sydney, Newcastle, and Queensland.

stocktake on each individual SKU on our vans,” explains Adam Van Bergen, National Operations Manager at

“Tasty Fresh is a national business that started back in

Tasty Fresh Food Co. “With so many people counting

1979,” explains Colin Lear, Founding Director at Tasty

so many SKUs, accurately managing stock was a real

Fresh Food Co. “We have six outlets across four states

challenge.”

and service around 35,000 customers per day from around 153 vans. We produce around 60,000 units per

A key focus of the project was to be able to provide

day from our facilities, and we handle around 100,000

data back to Tasty Fresh for inventory and reporting

units per day.”

purposes. A real-time logistics voice-on-Android solution was selected as the best system to meet the needs of Tasty Fresh.

P 33

DEC ‘22

The voice solution deployed by Dematic works as a

minutes a day per Van Sales Manager, and while that

seamless, paperless, and hands-free eyes-up solution.

may not sound like a big deal, five to ten minutes

Operators are guided through a workflow using a mo-

across 170 employees a day is quite a significant cost

bile device and voice headset, with inputs from voice

savings.”

and scanning automatically sent back to Tasty Fresh’s central supply chain system. This includes data gath-

To learn more, watch the Tasty Fresh Food Co video

ered through anything from order-picking to replen-

case study at https://youtu.be/PZzjMvdKqdY

ishment and stocktake.

Further information: Dematic Pty Limited, 24 Nara“The voice solution was deployed at each Tasty Fresh

bang Way, Belrose NSW 2085, Australia. Tel: +61 2 9486

depot,” said Van Bergen. “The two primary voice work-

5555. Fax: +61 2 9486 5511. dematic.com.au

flows that were implemented were pick-to-trolley and van loading.”

About Dematic

Tasty Fresh team members are advised on which food

Dematic designs, builds, and supports intelligent

or drink product SKUs and quantities are to be loaded

automated solutions empowering and sustaining the

onto each trolley. When completed, they proceed to

future of commerce for its customers in manufactur-

van loading. Team members are then instructed, per

ing, warehousing, and distribution. With research and

van ID, which SKUs and associated quantities are to be

development engineering centres, manufacturing

replenished into each van in SKU sequence.

facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000

Product shorts, overfills, and audits are all tracked

employees has helped achieve approximately 8,000

simultaneously, saving workers the time having to go

worldwide customer installations for some of the

back and forth doing these tasks separately. This helps

world’s leading brands. Headquartered in Atlanta,

Tasty Fresh to check expected stock from point-of-sale

Dematic is a member of KION Group, one of the world’s

deductions versus physical van replenishment – all

leading suppliers of industrial trucks and supply chain

through the one voice technology process.

solutions. dematic.com

“The voice solution tells us what to load inside the vans

Disclaimer: This release and the information contained herein are for information purposes only and do not constitute a prospectus or an offer to sell or a solicitation of an offer to buy any securities in the United States or in any other jurisdiction. This release contains forward-looking statements that are subject to various risks and uncertainties. Future results could differ materially from those described in these forward-looking statements due to certain factors, for example, changes in business, economic, and competitive conditions (including with respect to further developments in relation to the COVID-19 pandemic), regulatory reforms, results of technical studies, foreign exchange rate fluctuations, uncertainties in litigation or investigative proceedings, and the availability of financing. We do not undertake any responsibility to update the forward-looking statements in this release.

and tells the system how many we are loading,” said Aline Parra Sanchez, Brisbane Warehouse Manager at Tasty Fresh Food Co. “This means that when we are loading we are also doing the stocktake. It’s a great system that ensures our stock is right by checking our sales match with the stock being loaded in the vans.”

Voice technology delivers up to a 35% productivity improvement from legacy systems by allowing worker hands to always be free to pick products and complete all warehouse-to-delivery vehicle tasks.

With eyes always focused on the job, workers are also able to quickly find, pick, and pack the right products, reducing errors by up to 50%. Additionally, automated stocktake has also reduced not only time, but also errors through manual counting.

“Voice has improved productivity across the business,” said Van Bergen. “We’re saving between five and ten

P 34

DEC ‘22

PETstock Improves Product Availability in Stores with Blue Yonder

Leading Australian pet company successfully implemented Blue Yonder’s category management solution, improving efficiency and right-sizing space allocations for its stores to provide a better shopping experience With more people working from home during the

ensure the right items are always available. PETstock

COVID-19 pandemic, pet adoption increased in Austra-

turned to Blue Yonder for the solution. Strikeforce, a

lia with 69% of households now owning a pet, accord-

Blue Yonder partner, implemented the project and

ing to the “Pets and the Pandemic” report by Animal

PETstock has gone live in record time and within bud-

Medicines Australia. In addition, 37% of pet owners

get.

reported experiencing difficulty accessing things like pet food, treats and veterinary services. That’s why PETstock Pty Ltd, Australia’s leading pet company, chose to

With Blue Yonder, PETstock can now: •

Implement data-driven, analytical store layouts

digitally transform its supply chain with Blue Yonder’s

to optimise allocations of category space to meet

SaaS-based category management solution, part of Lu-

consumer demand, driving customer satisfaction.

minate® Commerce, to create customer-centric stores based on consumer preferences in order to have the

•

right products in the right stores.

Increase efficiency by creating store layouts that are accurate and easy to implement by stores, as well as integrated with micro-space planning to

PETstock operates in Australia and New Zealand and

create a seamless process.

derives its revenue from providing specialised pet products and services through retail stores and veteri-

•

Create planograms with capacities and facings

nary clinics. The company was looking to better allo-

optimised to local demand and store space con-

cate space in its stores to meet customer demand and

straints.

P 35

DEC ‘22

•

Reduce inventory by right-sizing assortment spac-

About PETstock

ings to remove slow-moving stock and introduce

PETstock is an Australian owned and operated com-

new SKUs to drive sales.

pany, emerging from humble beginnings in Ballarat, Victoria, to become one of Australia’s most trusted pet

“Blue Yonder took the time to determine our key objec-

care suppliers. They are the industry experts when it

tive of having a solution that will enable us to have the

comes to pet essentials and pride themselves on pro-

right products in the right stores, as well as enabling

viding their customers with the best quality pet care

us to cater for future growth. They have a high level of

products, services and advice.

expertise in the retail industry and have provided us a

About Strikeforce

first-class category management solution that allows

Strikeforce is proudly Australian-made, owned and

us to meet customer demand. We are inspired by pets

managed and provides industry-leading end-to-end

and animals to make a positive impact for people, pets

service to retail sectors across the Australian market.

and the planet!” said Paul Roberts, space planning

We are the local experts in Blue Yonder Category Man-

manager, PETstock.

agement. Strikeforce integrates category management and comprehensive insight capability into our mar-

Blue Yonder’s category management solution will al-

keting services and in-store brand activation, ensuring

low PETstock to optimise layouts across stores, increas-

investment converts to meaningful and demonstrable

ing space productivity and reducing out-of-stocks– all

ROI.

to increase customer satisfaction. By leveraging SaaS, PETstock will have unmatched scalability and reliability,

About Blue Yonder

as well as the ability to take advantage of new solution

Blue Yonder is the world leader in digital supply chain

innovations as soon as they’re available.

transformations and omni-channel commerce fulfillment. Our end-to-end, cognitive business platform en-

“With pet ownership on the rise, PETstock needed

ables retailers, manufacturers and logistics providers to

the ability to manage its product offerings to ensure

best fulfill customer demand from planning through

the right inventory is on the right shelves at the right

delivery. With Blue Yonder, you’ll unify your data, sup-

stores. With our solution, they can now build and main-

ply chain and retail commerce operations to unlock

tain store-specific planograms to drive better efficiency

new business opportunities and drive automation,

for their planners and staff and meet the changing

control and orchestration to enable more profitable,

needs of its customers and their pets. We are looking

sustainable business decisions. Blue Yonder - Fulfill

forward to further expanding our relationship with

your Potential™ blueyonder.com

PETstock in the years to come,” said Jessica Sun, senior account executive, Blue Yonder.

Additional Resources: • Learn more about Blue Yonder’s category management solution • Learn how to achieve smarter Category Management with Blue Yonder • Learn how migrating to the cloud can digitally transform your supply chain • Learn how Blue Yonder can help you modernise your legacy order management system. Click here to learn more.

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“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. All other company and product names may be trademarks, registered trademarks or service marks of the companies with which they are associated.

DEC ‘22

UPCOMING EVENTS

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For More Info > sclaa.com.au/events

1300 364 160 secretary@sclaa.com.au sclaa.com.au