Scan Magazine, Issue 100, May 2017

Page 42

Scan Magazine  |  Special Theme  |  A Spotlight on Danish Apps & Software

Michael Kristiansen, head of sales.

Preben Kirkeby, founder.

Making excellent customer service easy Customer service is a quintessential part of any business, and every business owner is familiar with the importance of maintaining a high level of customer satisfaction. Miralix makes achieving excellence much easier with its unique range of software and services. By Josefine Older Steffensen  |  Photos: Miralix

Miralix was founded in 1996 by Preben Kirkeby, initially focusing on providing telephone handsets for companies. Since then, it has evolved and now provides essential software for companies wanting to optimise their customer contact system. “What we’re actually selling is the opportunity to offer better customer service,” explains Kirkeby.

The software Miralix has created software that makes life much easier for companies, especially in company call centres. It efficiently redirects calls to available staff, thereby reducing waiting times. Miralix also provides an overview of whom the customer has spoken to previously, as well as the availability of that person. All this means that the customer is quickly and easily redirected to the right person. 42  |  Issue 100  |  May 2017

Furthermore, Miralix offers packages for mobile phones and Skype for Business, optimising the use of these for companies. “Importantly, all our products are customisable, which means that they can be optimised for each business,” says Kirkeby. The software provides a visual representation of the software statistics, making it easy for the company to change when, how or where they are using it.

met by a familiar language – regardless of the country the caller is calling from,” explains Kirkeby. Whether you have a small company or 20,000 customers, the products remain the same, and the 35 employees at Miralix are friendly and at hand to help with any needs you may have. The brand makes an excellent partner for any business, providing what is possibly the easiest, cheapest and most efficient way to improve your customer service.

The company Miralix is an established company that has changed with the times and is at the forefront of customer service. Their own customers are delighted with the support and service they provide, both on a national and an international basis, as well as the cost-efficiency of the products. “Our software comes in 26 languages so that every caller can automatically be

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