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A new dimension for professional print service providers TEXT: MYRIAM DIJCK | PHOTOS: DIGITAL DOT
It takes just one phone call and a printer running into issues will be working again within a day. That is the strength of Digital Dot, a professional service for emergency repairs, maintenance, inks and consumables for super-wide format digital printers. “As soon as we hear about a machine with issues, our technical team jumps in the car to fix it,” says Sofie Demeyer, co-manager of Digital Dot. Super-wide format digital printers contain many delicate components that can cause unexpected problems. To minimise the impact of this, Digital Dot in 74 | Issue 62 | February 2019
Belgium delivers a one-stop-service to resolve them, usually on the same day. Demeyer says: “Clients want to have a single number to call in case of a problem or a need. We offer that service, from ink top-ups to technical support and regular maintenance schemes. We also have a large stock of spare parts as well as second-hand equipment.”
the fractured and costly technical support offered by the printer manufacturers was often not responsive or flexible enough, especially in case of an emergency. Filling that gap in the market, Digital Dot set out to offer a quick, reliable and personal service to many businesses in Belgium, the Netherlands, France and Germany.
Setting the bar for the industry
Super-wide format digital printers
Digital Dot was founded in 2007 by Nico Desmedt, who, by then, had already earned his stripes in the digital printing industry for several years. He found that
Digital Dot focuses on super-wide format digital printers, with a printing width of two to five metres. “They typically produce billboards, adverts, shop interior