Innovation
Remote building management: effective service, minimum response times Remote Management, a service from the SAUTER Cloud, enables secure remote system maintenance and optimisation. This guarantees minimum response times and continuous operation. In FACTS No. 39, we gave you an insight into the SAUTER Cloud strategy (“SAUTER Digital Services”). The potential of cloud computing is not only unleashed with innovative hardware such as modulo 6, software from the cloud also meets state-of-the-art customer requirements and enhances processes even further.
Secure access to local systems and applications The SAUTER Cloud, the heart of Remote Management, forms the interface between the system and service technician.
Service technician
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SAUTER FACTS No 40
Remote Management allows services relating to building automation, energy management and the associated IT infrastructure and software applications to be provided quickly and actively. Staff from external service providers, building operators and facility management benefit from the highly effective service options through direct access to decentralised systems and applications. Resolution of malfunctions is therefore faster, maintenance and servicing more efficient and applications can be expanded or adapted remotely. Three user subscriptions are available. These are tailored to the tasks of facility managers (“End User”), service technicians (“Engineering User”) and administrators (“Admin User”). The subscriptions include appropriate access and processing rights for the respective target group. The administrator logs into, via the internet, the SAUTER Cloud and defines the access rights and connections required for service technicians and facility managers. Configuration is quick and intuitive. Users are authenticated through the SAUTER Cloud and granted access to selected buildings, systems or applications via a web browser and secure VPN connection.
Facility manager
