Chatterbox: 14 May 2021

Page 9

Tracey McCarthy, Endoscopy Manager, has presented Katy Key with her 25 Years Long Service Award. Katy is a Bank Nurse who works regularly in the Endoscopy Department at PRH.

Freedom to Speak Up Did you know?

SaTH is working with the Point of Care Foundation to introduce and embed Team Time throughout the Organisation and plan to move onto running full Schwartz Rounds from the Autumn.

 302 concerns were raised with FTSU in 2020/21  The FTSU team visit over 30 teams per week  The FTSU team is visiting every team, over 300 of you, during the next 12 months to raise awareness of FTSU

Would you like to become a Team Time Facilitator with the opportunity to develop your skills to become an accredited Schwartz Round Facilitator?

Helen Turner, FTSU Lead

 The biggest theme coming through FTSU is behaviours and breakdowns in relationships  Once a concern is closed we ask everyone for feedback on their experience so we can learn and improve In 2020/21 staff at SaTH raised 302 concerns through Freedom to Speak Up. While, of course, the ultimate aim would be that no concerns are raised because everything is running smoothly, this is not realistic given that under normal circumstances we work in an intense and highly pressured environment. Throw a pandemic on top with all the uncertainty that entails and high levels of concerns are to be expected. What these high levels of concerns are also telling us is that staff at SaTH care and are starting to have confidence that action will be taken when concerns are raised. The FTSU team are not only committed to encouraging and supporting staff to speak up but making sure action is taken and lessons learnt and embedded. We do this through working collaboratively with colleagues to ensure action is taken so we can change and improve the way we care and work at SaTH. In the coming weeks FTSU will be sharing more of the work we do and the learning that comes out of it when you raise concerns.

Schwartz Rounds provide a wellestablished and structured forum where all staff, clinical and nonclinical, come together regularly to discuss the emotional and social aspects of working in healthcare. The purpose of Schwartz Rounds is to understand the challenges and rewards in providing care, not to solve problems or to focus on the clinical aspects of patient care. Rounds can help staff feel more supported in their jobs, allowing them the time and space to reflect on their roles. Evidence shows that staff members who attend Rounds feel less stressed and isolated, with increased insight and appreciation for each other’s roles. They also help to reduce hierarchies between staff and to focus attention on relational aspects of care. For more information, click here.


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Chatterbox: 14 May 2021 by The Shrewsbury and Telford Hospital NHS Trust - Issuu