ESG Approach 2022 (Samsic UK)

ENVIRONMENTAL, SOCIAL, AND GOVERNANCE APPROACH

Samsic UK are committed to providing a sustainable service with minimal environmental impact.

At Samsic, environmental stewardship, social responsibility, and good governance serve as the cornerstones guiding our operations and over 3,500 professionals.

Since our founding in 1986 as a family-owned company, we have continually innovated to uphold our commitments to people, communities, and the planet across the UK. Sustainability is embedded in our DNA.

We strive to create cleaner, safer, more inclusive work environments that enable all individuals to thrive. We engage our employees and customers nationwide in protecting biodiversity and fostering diversity.

Guided by our values, we make decisions today that preserve our world for future generations here in the UK and beyond. We aim to simplify life through service excellence while contributing to the wellbeing of all.

As this report reflects, living in harmony is more than an aspiration – it’s the standard to which we hold ourselves accountable. We are proud of the ESG progress made these past years across our UK operations.

Together with our partners, we move forward committed to keep innovating for a just, ethical, environmentally regenerative future.

Our reputation as an environmentally conscious company positions us as a provider and employer of choice. We offer advice and global solutions in terms of energy, water, plastics, waste, recycling, emissions and travel.

Ian Leeding, Managing Director, Samsic UK

Environmental (E): This aspect focuses on Samsic UK’s environmental impact and how it manages its relationship with the natural world. Key considerations include a company’s carbon footprint, energy efficiency, waste management, pollution control, and its approach to resource conservation and climate change.

Social (S): The social component assesses how Samsic UK interacts with and impacts society and its stakeholders. It includes factors such as labour practices, employee wellbeing, diversity and inclusion, and community engagement. It also considers a company’s products and services and how they affect our clients.

Governance (G): The governance aspects focus on leadership, oversight, transparency, and having ethical policies and controls in place.

BY 2022

BY 2023

BY 2025

100%

RENEWABLE ENERGY AT ALL OFFICES

Samsic UK Zero-Carbon Roadmap

We have developed a zero-carbon roadmap which will see our business become carbon neutral in 2023 and Net Zero by 2030, verified by SBTi.

• Launch carbon neutral strategy

• Launch our social media campaign

• Create CSR polisies

• Comply with SECR 20

• Comply with ESOS

BY 2020

• Enhance our social media campaign

• Introduced CSR focus group

• Comply with SECR 21

• Chemical rationalisation project launched

• Introduction of hybrid cars

• Reduce business miles using digital meetings

• Case studies, ESG specific social media

• Introduce ESG strategy

• Planet 2030 rolled out

• Launched site specific carbon neutral trial project

• Launched ESG specific focus group

• Introduced sustainable procurement policy

• Set specific natural resource targets per region

• Identify carbon offsetting strategy

• Reduce commuting with cycle to work schemes

• Carbon neutral site specific extended

• Carbon neutral Samsic UK facilities

• Supply chain carbon neutral policy

• Carbon off-setting program

• Plant trees & improve biodiversity

• Roll-out employee sustainability engagement program

• Launch CSR platform

• Set CSR indicators

BY 2023

• Carbon neutral travel policy

• Plant Samsic sponsored woodland

• Develop biodiversity offsets

• Improve and communicate customer carbon reporting via the portal

BY 2025

IMPLEMENTED

RENEWABLE ENERGY ACROSS ALL SAMSIC SITES

• Samsic France net zero carbon

• Carbon neutral BAU

• Samsic UK net zero

REDUCED OUR CARBON EMISSIONS BY 25%

CARBON ZERO BY 2030

PLANTED A TREE FOR EACH EMPLOYEE ACROSS SAMSIC

REACHED CARBON NEUTRALITY FOR ALL SCOPE 1, 2 AND 3 EMISSIONS

INTRODUCED ELECTRIC VEHICLES IN THE FLEET

Samsic strengthens its commitment to environmental stewardship with the release of our annual ESG report. Aligned with “Samsic Planet 2030” - our flagship sustainable development initiative - we are taking bold action in this climate emergency to preserve our planet for future generations.

While already a leader in social responsibility, Samsic has chosen to accelerate our environmental commitments. We are intensely focused on two key objectives:

X First, innovating ever-more eco-friendly service solutions so our clients can meet their own sustainability goals. We aim to be their trusted partner for green transformation.

X Second, creating the healthiest, safest, cleanest and most energising workplaces possible for our employees and client teams. We strive to nurture eco-citizenship through our work environments.

Guided by our ESG strategy, we will continue pushing the boundaries of environmental excellence across our operations and offerings. Samsic is dedicated to protecting our shared home while delivering world-class service experiences.

OUR COMMITMENTS

HELPING TO PROTECT OUR ENVIRONMENT

X Developing eco-friendly services,

X Reducing our carbon footprint,

X Promoting the circular economy.

EMPOWERING OUR HUMAN RESOURCES AND DEVELOPING TALENTS

X Promoting diversity and equal opportunities,

X Training and developing our talents,

X Protecting the health and safety of our staff,

X Developing cohesion and well-being at work.

PROVIDING A RESPONSIBLE AND INNOVATIVE SERVICE

X Ensuring client focus expertise and seeking innovation,

X Assessing our performance with transparency,

X Building a sustainable partnership with our value chain.

DEVELOPING A SUPPORTIVE AND SUSTAINABLE SOCIETY

X Taking action for solidarity,

X Contributing to local economic and cultural development,

X Supporting biodiversity.

Climate

We encourage sustainable practices to reduce our footprint and engage in a low carbon trajectory.

Quality of life and working conditions

We prevent risks, take care of our collaborators’ health and contribute to their wellbeing.

Eco-responsible range

We design innovative services to help our clients achieve their own environmental goals.

Diversity and inclusion

We fight discrimination, reducing inequalities and supporting the most vulnerable.

Responsible purchasing

We work alongside our value chain to optimise the social and environmental impact of our operations.

Biodiversity

We help regenerate forests to restore ecosystems and mitigate climate change.

Ethics and compliance

We ensure that respect, trust and transparency are at the heart of interactions with all our stakeholders.

Employee civic engagement

We encourage our collaborators to commit to causes promoting solidarity.

Our Environmental, Social, Governance strategy assess the impact of the sustainability and ethical practices of our business.

Bryan, Safety, Health, Environmental, Quality Director

Andy

ENVIRONMENTAL

We are responsible members of society. We always do the right thing to reduce our environmental impact and our use of the planet’s resources.

At our core, we embody the principles of responsible corporate citizenship. Our commitment is unwavering as we strive to be conscientious stewards of the environment. We steadfastly adhere to ethical practices, always choosing the path that minimises our ecological footprint and conserves the Earth's precious resources.

Our pledge to environmental stewardship is not merely a corporate obligation but a heartfelt commitment to our shared planet. We recognise that our actions today have a profound impact on the world we leave for future generations. With this awareness, we consistently endevour to do what is right, employing sustainable practices that reduce our environmental impact.

Our actions speak to our dedication, as we conscientiously manage our resource consumption, minimise waste, and champion eco-friendly initiatives. This holistic approach ensures that our operations not only thrive in the present but also contribute positively to the long-term health and vitality of our planet.

We continue to demonstrate leadership in ESG initiatives. We have recently partnered with Cyber Security expert to spearhead critical risk management. Building on our robust Health, Safety, and Compliance teams, we have welcomed into our team Sustainable Environmental Expert to optimise our carbon compliance program.

WASTE & RECYCLING

Our commitment goes beyond our own operations. We also identify opportunities to reduce embedded waste throughout our clients’ sites. By reimagining processes, repurposing materials, and driving engagement, we help partners shrink their environmental footprints.

At our facilities, we maintain rigorous recycling protocols to ensure paper, plastics, glass, electronics, and hazardous waste are responsibly diverted from landfills. We continuously educate our teams on proper recycling practices.

Reduction of water consumption using innovative solutions

Cut down the single-use plastic by using innovative solutions

Reduction in cardboard waste using innovative solutions

25,200 g/km

Reduction of embedded waste throughout our clients’ sites.

The Carbon Reduction Plan identifies a prioritised list of carbon reduction projects for the next five years and sets out a broad approach to reduce emissions to net zero by 2030. This is an integral part of the Samsic Planet 2030 Development Project, created and implemented by Samsic Group, whereby we are:

HELPING PROTECT OUR ENVIRONMENT

Samsic performs carbon-offsetting activities as a tool to encourage action whilst making a notable difference to the wider planet now. Our Verified Carbon Standard Offsets (VCS) include a range of global projects with a variety of biodiverse, social and renewable technology benefits, which have included:

X Tree planting in the UK, with planting typically taking place in school grounds, parks, farms, woodlands, and other biodiversity sites.

X Providing Clean Cookstoves in Kenya, focusing on the distribution of locally produced energy-efficient cookstoves that are free of charge to users.

X The Brazilian Amazon VCS reduces emissions from Deforestation and Degradation, aiming to protect areas of the forest that would otherwise be subject to logging or destruction for “slash and burn” agriculture.

In the years 2021-2022, we utilised the HM Government’s Environmental Reporting Guideline to create a Carbon Reduction Plan, intensifying our commitment to our social initiatives.

ENERGY & WATER MANAGEMENT

We continuously seek and implement innovative ways to improve energy efficiency and reduce our carbon footprint.

By embracing innovation, we have significantly enhanced efficiency over time. Our rigorous energy and water management programs deliver continual reductions in resource use over an ever-lower baseline. Our commitment is to pursue sustainability gains today that safeguard tomorrow.

199,482

of fuel in litres for all vehicles.

2,395,623

This data covers all our 10 Samsic offices for the 12-month period from 1st January 2022 to 31st December 2022.

14,820 kg/ltrs

99,749 kwh

Electricity

waste consumption of the business premises year 2022.

14,820 kg/ltrs

4,685 kg

Water

consumption of the business premises year 2022.

(DMR) consumption of the business premises year 2022.

Energy Consumption Emissions from combustion of gas (Scope 1) Emissions from combustion of fuel for the purposes of transport (Scope 1)

Emissions from purchased electricity (Scope 2)

Emissions from business travel in employee-owned vehicles where the company is responsible for purchasing the fuel or electricity (Scope 3) 69 tCO2e

The data relates to UK emissions for the 12-month period from 1st January 2022 to 31st December 2022.

Office Care Ltd Energy Use and Associated Greenhouse Gas Emissions

2,392,713kwh 1 tCO2e 477 tCO2e 29 tCO2e 567 8.5 tCO2e

60 tCO2e

SAMSIC UK | MANAGING YOUR WORKSPACE | PAGE 9

OUR GREEN SOLUTION

We support the ecological transition of our customers by providing more eco-responsible products and services. We do this by improving our methods and equipment, choosing eco-labelled products and training our people. By getting our entire value chain involved, we can provide a total green solution.

„ Toucan

This solution has been adopted by about 70% of our customers. It is a chemical-free combined disinfectant and cleaning agent solution that replaces toxic and environmentally-damaging chemicals with an on-demand, site-generated environmentally sensitive cleaning and disinfectant solution.

99.99 85

Kill rate for all allergens, micro-organisms and viruses.

„ Antimicrobial Surface Coating

The electrostatic sprayer offers a rapid and efficient method for applying sanitising disinfectant. When fully charged, tiny droplets are discharged onto surfaces, ensuring an even distribution. These droplets retain their positive charge for approximately 2-3 seconds, preventing any dripping and enabling the solution to effectively coat concealed and shaded areas.

SAVING

„ Samsic Sensor Technology

This innovation for washrooms and meeting rooms utilises counting trackers to accurately measure building occupancy habits and patterns. It helps clients to understand their building usage and occupancy in real time.

SAMSIC UK | MANAGING YOUR WORKSPACE | PAGE 10

„ Aqua Smart

Our equipment supply partner, ICE, has introduced a water recycling technology known as Aqua Smart. This advanced system effectively recycles and filters the water utilised in cleaning operations. With Aqua Smart, it becomes possible to re-use the same water for up to a week, assuming daily usage for 3-4 hours each day. This innovative solution not only conserves water but also optimises its use, showcasing our commitment to sustainable and eco-friendly practices.

„ Pulse Mop

The Pulse Mop carries its own water reservoir to eliminate the requirement for traditional mop and water bucket methods, which can be unhygienic. It is ergonomically designed and utilises smart dose technology to ensure correct cleaning dosage is used at all times.

„ Stingray

Increasing productivity and safety by eliminating time spent moving furniture or climbing ladders. Its lightweight extending poles enable colleagues to access typically hard to reach areas and clean any height efficiently and safely without the use of ladders.

Faster cleaning of windows. % 25

Usage of chemicals than the traditional cleaning cloth. % 39

PROVIDING A RESPONSIBLE AND INNOVATIVE SERVICE

We supply our teams with innovations that not only help to provide a stronger professional service to our customers but also help to reduce their own carbon emissions, enabling them to reach their climate goals.

Our Toucan system has helped us to achieve a 97% reduction in our single-use plastic usage across client sites. Water savings devices, and machinery such as the InAaqua machine (which refreshes water used in the scrubber driers), are important innovations contributing to a water consumption reduction of 86% throughout the business. Water-saving analysis is becoming increasingly important as we progress with our carbon reduction projects.

In 2021 we introduced hybrid vehicles across Samsic UK to reduce fuel consumption, and where possible we utilise online meetings to minimise business miles in general.

We continually reduce our environmental impact on our clients’ sites by hosting quarterly workshops with key stakeholders to report on the environmental measures being performed and discuss how we can improve. We review clients’ energy and electricity usage, water usage, and mobility on-site, improving what we can and offsetting what we cannot by participating in tree planting program.

OUR SOCIAL RESPONSIBILITY

Our commitment to social responsibility is ingrained in our core values and is integral to our long-term sustainability. We are dedicated to fostering a secure and inclusive workplace environment for our valued employees. By nurturing a culture of diversity and inclusivity, we recognise and celebrate the unique contributions of each individual, unlocking the full potential of our teams.

CARING FOR OUR COMMUNITY

„ Rainbow Trust

The Rainbow Trust is a UK charity that provides expert support for families caring for a child with a life-threatening or terminal illness. They aim to help these families make the most of their precious time together.Samsic has proudly partnered with the Rainbow Trust since 2020 as our corporate charity for the UK. Through fundraising events big and small, our employees consistently show their generosity and commitment to this meaningful cause.

Our team have raised valuable funds through a sponsored climb of Ben Nevis and the Tough Mudder 5K race. Other activities include raffles, competitions, and donation drives that enable us to further support the Rainbow Trust’s compassionate work throughout the year.Our partnership with the Rainbow Trust reflects Samsic’s core values of community service and social responsibility. We are honoured to support this charity in their mission to provide specialized help that makes a real difference for families during difficult times.

OTHER LOCAL CHARITY AND SOCIAL RESPONSIBILITIES

„ YMCA

In support of their charitable initiatives, we made a financial contribution towards annual charity ball and donated laptops to the organisation.

„ PLASTICBUSTERS

As part of our environmental commitment, we initiated a regular litter-picking program in local parks and green spaces. We are developing plans to roll out this impactful initiative nationwide across all our locations.

„ EMMAUS

Providing people with training and skills to help further themselves for work.

„ SPONSORSHIPS

We have proudly supported the promising young talent, Owen Tymon-Clydesdale Jr., in his pursuit of a career in motorsports.

ENHANCING WELLBEING FOR ALL

In partnership with Wagestream, we’ve taken a significant step to support the welfare of our people. This innovative platform enables our workforce to access up to 40% of their earned wages on a daily basis, even before payday. Additionally, employees now have the option to effortlessly save a portion of their salary directly.

By providing our teams with these essential financial wellbeing tools, we’ve not only alleviated immediate financial pressures, but also empowered them to embark on a journey toward improved financial health. Our commitment to our employees’ financial wellbeing is a testament to our holistic approach to social responsibility, ensuring that the benefits of our success extend to every member of Samsic Family.

„ MySamsic Rewards

Benefits platform for our employees. MySamsic Rewards is the one place for all employee discounts, benefits and wellbeing.

Staff happiness and wellbeing can increase resilience, innovation and productivity.

„ Our focus on mental health support

We’re committed to providing a supportive, positive environment where the welfare and wellbeing of our people is of great importance. We have created mental health champions across the business, invested in wellbeing workshops and have trained Mental Health First Aiders.

„ Our Commitment to a Living Wage

We are publicly committed to fair pay and as such an accredited Living Wage Employer. By paying the Real Living Wage, we champion the right to earn a fair wage and support the campaign.

X Staff Morale

X Retention and Recruitment

X Acknowledgment and Respect

X Reduced Absenteeism

X Better Performance

„ Learning management system (LMS)

Provides our employees with training courses and helpful work content that supports their career development and team morale remotely. LMS enables us to communicate effectively with our teams to support their individual and mandatory needs with a learning medium in which they want to engage with. Supporting their performance, development, safety and wellbeing and ensuring the compliance of our organisation now and in future.

„ Accessibility

Our experience in mixed-use estates shows that there’s an increasing need for emotional understanding of disabilities and impairments. With this in mind, we train some of our team in sign language and Disability Awareness.

We offer optional English lessons to our cleaning teams. This helps them interact more confidently with customers and colleagues to deliver our best service.

Investing in work placement programmes for young offenders or rehabilitation.

SOCIAL RESPONSIBILITY EQUALITY, DIVERSITY AND INCLUSION

We are dedicated to fostering a diverse and inclusive workplace that harnesses the power of varied perspectives. We believe in equal opportunities for all, regardless of age, gender, ethnicity and background. Our ongoing efforts aim to strengthen diversity and inclusion by improving recruitment, developing career advancement programs, and nurturing a culture of belonging.

While proud of our progress, we acknowledge the continuous journey ahead. Our commitment to diversity and inclusion remains unwavering as we strive to create an organisation that reflects society's diversity and empowers all employees to contribute their best.

AGE (ALL EMPLOYEES)

The largest age groups within Operations consists of women aged 46 to 55 and 56 and older.

The largest age group within Admin and Sales consists of men age 26 to 35.

The largest age group within Management and Higher consists of women ages 36 to 45.

EMPOWERING OUR HUMAN RESOURCES AND DEVELOPING OUR TALENTS

Samsic’s own training academy, accredited as an assessment centre by the British Institute of Cleaning Science (BICSc), ensures all the Samsic UK family are trained in the skills of how to conduct a safe, environmentally friendly cleaning service, using methodologies and innovations that generate as little environmental impact as possible.

The Learning Management System (LMS) has been widely launched to facilitate easy, on-the-go learning, whether relating to professional practice, personal wellbeing, or other skills such as financial management or people skills. The LMS is easy to access, available to all employees, and is a powerful tool for personal development. We additionally offer apprenticeships, further education, and qualifications to all our employees, helping them to develop their talents and reach their goals, and helping them to grow their careers within Samsic.

DEVELOPING A SUPPORTIVE AND SUSTAINABLE SOCIETY

Notable initiatives towards Samsic’s societal impact include the introduction of the Samsic Charity Steering Group, whereby colleagues throughout the business work together to provide support, whether voluntary or through gifting, to numerous charities, schools or other non-profit institutions across the nation.

Samsic are proud to have an established, long-term partnership with The Rainbow Trust as our official corporate charity in the UK. We regularly donate and volunteer to support the meaningful work they do for families with seriously ill children.

Additionally, our employees dedicate time to litter picking and green space care through our partnership with Plastic Busters. Caring for our local communities and environment is a priority. We are committed to sustaining these partnerships over the long run to continually give back and make a positive local impact through both donations and hands-on volunteering work.

Samsic takes the mental health of its colleagues seriously, and as well as providing a year-round Mental Health First Aider program where team members can access confidential, free support, we also celebrate an annual Mental Health Awareness Week. Mental Health Awareness Week 2023 saw Samsic teams across the UK take part in a yoga and wellbeing session (available in-person or online), a healthy social breakfast, and wellbeing resources were distributed to ensure that everyone in the Samsic family knows where to access additional support should they need it.

A cycle-to-work scheme is also accessible for all employees to encourage a carbon-free commute.

By empowering our colleagues, we are ensuring the promotion of diversity and inclusion, whilst helping our teams to feel fulfilled as part of the Samsic Family.

GOVERNANCE

„ Responsible Procurement

Samsic Group aims to be responsible and positively impact environmental, social, and societal challenges by integrating sustainability into procurement decisions and establishing long-lasting partnerships with suppliers. Our commitments include reducing environmental footprints, adopting eco-friendly practices, fostering innovation in the supply chain, and encouraging sustainable and ethical practices among suppliers.

Our Responsible Procurement policy is part of Samsic Group’s broader ESG strategy, aligning with European legislation and principles such as human rights, labour conditions, anti-slavery, economic and social growth, and diversity within the supply chain. Our emphasises with suppliers are on building sustainable and responsible partnerships to achieve these goals.

Additionally, we have implemented a Sustainable Procurement Policy to align our supply chain with our commitment to sustainability.

„ Modern Slavery Act

Our commitment is to prevent modern slavery, human trafficking, and related practices in our operations and supply chain. We maintain a zero-tolerance approach towards these issues, emphasizing ethical conduct and transparency.

Our core services include cleaning, security, and facility support for commercial and public facilities across the UK, employing over 3,000 individuals and operating under the governance of Samsic Groupe in France. We uphold rigorous supplier due diligence and maintain several internal policies, such as Child Labour, Anti-bribery, and Whistleblowing, to ensure ethical business conduct. Our recruitment process includes eligibility checks to prevent human trafficking. We demand the same high standards from our suppliers, explicitly prohibiting forced, bonded, or involuntary labor. To mitigate potential risks, we conduct due diligence on all suppliers and partner only with ethical agencies for temporary staffing.

Our effectiveness measures include a Supply Chain Modern Slavery Questionnaire, staff training through Toolbox Talks, and an ongoing commitment to investigate and address any reported concerns. We assess our performance based on the absence of reports indicating modern slavery practices and will make this statement publicly available on our website, reflecting our MD’s approval.

Robust corporate governance strengthens our company’s mission, vision, and values, forming the foundation of our long-term business strategy.

„ Code of Conduct

At Samsic UK, we often embrace the title of a “family company” because it resonates deeply with who we are. Our values are not just a connection to our rich heritage but also a guiding light for our future. They form the very core of our identity and how we conduct ourselves. These values are not mere words; they are the sturdy pillars around which we’ve built our organisation and shaped our business practices. Their profound influence radiates positively, touching the lives of our employees and the communities we serve.

Our Code of Conduct stands as a testament to these enduring standards. It serves as our compass, directing us in our interactions with clients while remaining firmly anchored in our values. This invaluable resource provides our employees with clear guidelines, defining behaviors that align with our principles and those that do not. Every policy we implement, whether within the Code, standard operating procedures, or other aspects of our business, is rooted in our unwavering values.

„ Transparency

We view transparency as a fundamental aspect of our commitment to Environmental, Social, and Governance (ESG) principles. We understand that effective corporate governance is built on a foundation of openness and accountability. We are dedicated to providing transparent insights into our governance practices, ensuring that our decision-making processes are not only ethical but also clearly communicated.

Our commitment to governance transparency extends to our stakeholders, employees, and partners, as we believe that informed and engaged stakeholders are essential for the success of our governance initiatives. By promoting transparency within our governance framework, we aim to uphold the highest standards of integrity and responsibility, fostering an organisational ethos that prioritises ethical conduct.

HEALTH & SAFETY

Our sustainability strategy is founded on safeguarding the wellbeing of our employees and effectively addressing health, safety, and environmental risks within our workplace.

Samsic UK places a paramount emphasis on Health & Safety, holding a series of prestigious accreditations that underscore our commitment to excellence across a wide spectrum of services. These accreditations encompass health and safety, training, quality assurance, environmental management, and more.

Our certifications with Alcumus ISOQAR, including ISO 45001 for Occupational Health and Safety Management, ISO 14001 for Environmental Management, and ISO 9001 for Quality Management, reflect our dedication to international standards. In the realm of cleaning, our quality management system is NQA assessed and registered, consistently ranking us among the top ten cleaning companies in the UK. We are also proud to be SAFE contractor approved, a testament to our commitment to health and safety competency.

Our commitment to excellence extends to our people, as evidenced by our accreditation as an assessment centre by BICSc for the Cleaning Professionals Skills Suite. The accolade of “BICSc Highly Commended for Excellence in Training and Assessment within an Accredited Training Organisation (In-House)” was awarded to our training academy in 2013.

In the domain of security services, we maintain an impressive array of accreditations, positioning us among the foremost security service providers in the UK. Our Security operation is a principal member of the British Security Industry Association, and we hold SIA Approved Contractor Scheme (ACS) status for Security Guarding and Key Holding services.

Furthermore, we are corporate members of the British Institute for Facilities Management, upholding excellence in facilities management. Our recognition as a rated Supplier on the Chartered Institute of Purchasing and Supply (CIPS) Sustainability Index (CSI) underscores our commitment to sustainability.

Last but not least, we have achieved RoSPA Gold Awards for both our Cleaning and Security operations, a testament to our unwavering dedication to accident and illness prevention, as well as robust health and safety management systems.

MANAGING OUR APPROACH

Andrew Bryan, our Director of Environmental, Social, and Governance transformation (ESG), plays a pivotal role in ensuring that sustainability remains a central focus in all our endeavours. He conducts thorough monthly reviews of our processes and systems to guarantee their alignment with our sustainability goals. Supported by a dedicated team, department heads, and regional managers, Andrew forms the core of our ESG Focus Group. This group convenes quarterly to chart our course towards a sustainable and innovative future for Samsic, our valued customers, and the communities we serve.

To actively engage our employees and clients in simple yet impactful measures aimed at reducing our environmental footprint, we have introduced our ‘ Guide to Better Green Practices. ’ This guide invites everyone to take part in making a positive difference. Every month, our teams embrace a specific eco-gesture challenge, encompassing areas like water, paper, energy, digital practices, waste management, mobility, and catering. They are encouraged to share these eco-gestures widely and take concrete actions across our clients’ sites.

Annually, we meticulously report our energy consumption and the associated greenhouse gas emissions in our Director’s report. In this endeavour, we collaborate with Comply Direct, a trusted partner who furnishes us with a Streamlined Energy Carbon Report.

This report not only aids us in tracking our environmental performance but also serves as a valuable tool for setting and achieving our ESG targets.

All of this will help us shape the future by making Samsic not only a Partner and Employer of Choice, but playing a fundamental part of building a sustainable and green future of this generation but also generations to come.

Andy Bryan, Safety, Health, Environmental, Quality Director

Our action against carbon emissions has helped us to improve our operational performance and increase our sustainability credentials, all with the sole aim of preventing further pollution to our planet.

To enhance our ability to both elevate and closely monitor all facets of our company’s operations, our ESG reporting platform serves as a comprehensive tool for achieving a harmonious management of all dimensions of our organisational life and activities. This platform empowers us to maintain a well-rounded view of the various parameters that influence our company’s performance and impact on environmental, social, and governance matters. It enables us to make informed decisions, track progress, and continuously improve our ESG initiatives to ensure they align with our strategic goals and values.

We are continually reviewing our systems, process, and supply chain to seek to minimise ours and our clients’ impact on the environment from our service delivery. We aim to improve workplace environmental standards through:

X Minimise chemical and detergent consumption through the use of EU Eco Label accredited sustainable materials, the innovative Toucan chemicalfree cleaning solution and Eco-dosing techniques.

X Design our service delivery models using LEAN processes to eliminate unproductive cleaning and avoid duplication, overlap and over-production.

X Minimise energy and water consumption through the use of technology enabled equipment.

X Improve indoor air quality standards across our clients’ sites.

X Recycling and Waste Management - We support recycling and recovery techniques from all waste arisings generated. Our cleaning staff will be trained in waste segregation techniques to identify correct waste sorting and segregation to maximise the recovery rate from all waste streams.

X Air Quality Improvement - Our Total Green Solutions approach will support improvements in indoor air quality throughout the workspace using HEPA filtration or with water-based filters with a minimum of 99.97% of all air particles leading directly to improved air quality, eliminating dust, smoke, mould, bacteria and pollen.

X End of Life Equipment - Our supply partner provides an end-of-life waste recovery solution for all equipment items. Equipment beyond economic repair is returned for material and item recovery. Materials recovered from residual equipment are recycled for future use.

X Diversity in the supply chain - Following 2020 assessment, the Samsic Group achieved Gold Level status from EcoVadis with a score of 68/100 for assessing sustainability performance of a diversity of suppliers across global supply chains. The result places Samsic Group among top 2% of companies offering sustainable Facilities Management services and top 3% of companies in all sectors worldwide.

X Quarterly Environmental, Social, Governance (ESG) workshops with key stakeholders to report back on environmentally friendly materials being used across client sites and to discuss the latest innovation and equipment that could further reduce emissions and the impact on the environment.

X Promoting and encouraging environmental improvements on a global scale we put forward Case studies for nomination at the National Sustainability Awards ceremony, alongside submissions for Green Apple Awards in the environmental sector this also continues to gain recognition for our joint achievements.

CASE STUDY Our Carbon Neutral Journey

Samsic provides bespoke workplace services to over 30,000 clients in over 25 countries. Our world-class offerings are tailored to meet each client’s unique needs - from retail to manufacturing, offices to hospitals, and more.

HOW SAMSIC BECAME PARTNERS IN SUSTAINABILITY

As a family company, passing down to the next generation is a value embedded into our DNA. We aim not just to deliver excellent results, but to represent our commitment to environmental and social stewardship. Reducing our carbon footprint is an integral part of our strategy and operational goals.

ESG is increasingly important to our clients, and we endeavour to use our expertise to help form a collaborative framework to reduce their environmental impact and drive positive social change. Our work with clients like Battersea Power Station, Chiswick Park, The Kraft Heinz Company, British Land, Coty, and London Metropolitan University reflects our collaborative ESG commitment.

„ Implementing Sustainability Measures

Samsic launched ‘Planet 2030’, our sustainable development program, in 2021, and has since made huge investments and developments in approving the sustainability of our business and how we can offer more to our clients to help them achieve their sustainability and ESG goals.

Planet 2030 provides our business with a template and focus, helping us to:

X Protect our environment,

X Empower our Human Resources and develop our talents,

X Provide a responsible and innovative service,

X Develop a supportive and sustainable society.

Key ESG-related roles were recruited internally within Samsic to help drive our commitment. We developed a Health, Safety and Compliance department, and recruited a Cyber Security expert. We also partnered with an External Sustainable Environmental Expert to assist us with our Carbon Compliance and introduced a Responsible Procurement Policy across the business.

Clients such as Chiswick and Broadgate Estate were provided with ESG Managers by Samsic, a dedicated individual to focus on implementing ESG strategies and carbon neutral projects, including social value projects and promoting diversity and inclusion across each site.

With a structured development plan and the right people in our teams to enforce it, we have since been able to work towards achieving zero carbon emissions across the business. The ‘Samsic Zero Carbon Roadmap’ works to: eliminate, reduce, substitute, and compensate carbon emissions. We aim to dispense for our operations to dispense as little carbon as possible and utilise growing offsetting schemes to help us reach the coveted 0%.

Our offsetting scheme includes UK tree planting across our contracts and within the communities, however in 2023 we rolled out additional schemes that support unplanned deforestation in Brazil, Kenya, and South America.

„ Diversity, Inclusion and Social Impact

At Samsic, our people are our top priority. We believe that engaged, empowered employees lead to lower turnover, stronger performance, and better results overall. To drive engagement, we focus on supportive leadership, career development, and a positive work culture.

Our account managers at Battersea Power Station showcase this commitment. They proactively create advancement opportunities by arranging training like customer service courses for potential supervisors. We also collaborate with organisations like Wandsworth Borough Council on local employment and skills programs. Initiatives like this help cultivate an inclusive, growthoriented environment.

We promote a unified “one team” mentality across all sites. At Battersea Power Station and the Kraft Heinz Company, toolbox talks align teams on changes and encourage feedback. Our recognition programs, from Certificates of Appreciation to bonus rewards, reinforce our family ethos. Events like International Women’s Day and Employee of the Month celebrations further motivate and engage.

Upskilling initiatives provide added benefits. At the Kraft Heinz facility, training our Hygiene Operatives expanded their capabilities to meet broader operational needs. Our cloud-based Learning Management System, widely utilised by all UK employees regardless of whether they are site or office-based, enables ongoing development through offering custom courses on professional skills, financial literacy, and mental wellbeing and can be utilised by anyone regardless of job role within the business.

A people-centric focus drives results. Broadgate Estate’s KPIs reflect a positive 84% average grade. The implemented Future Leaders Program (a scheme that provides career development opportunities), Christmas bonuses, birthday celebrations, and monthly employee awards boost engagement. Providing additional perks like massages and manicures to operatives on sites also helps towards maintaining an impressive 2% churn rate.

Helping communities is achieved by prioritising local employment. At our Chiswick Park site, we also invest in work placement programs for young offenders or rehabilitation opportunities for Hounslow residents. Disability awareness recruitment is additionally active across Samsic, to ensure we are enabling equal opportunities for all.

To enable constant improvement, we maintain a collaborative approach with client partners like Broadgate Estate. With transparent discussions and shared ownership, we deliver high performance together. Between meetings, we use auditing systems like ECAT to monitor standards, identify trends, and provide targeted support.

At Samsic, we know that investing in our people drives individual growth, team cohesion, and organisational success. By empowering our colleagues, we empower our business.

„ Green Technologies

To establish robust service standards and support ESG objectives, Samsic has implemented several environmental technologies to be utilised throughout our operations.

Two of Samsic’s prominent technologies, Smart Task and ECAT, have been utilised effectively at the Kraft Heinz Company Factory in Kitts Green, British Land, and Chiswick Park; these technologies help efficiently allocate labour and resources. Smart Task is used to track time and motion across the contract, and ECAT has powerful auditing capabilities and is used to monitor the quality of cleanliness on-site. Investing in industry-leading sustainable equipment, such as Smart Task and ECAT, helps identify and reduce: waste, operator fatigue, and carbon footprint across expansive grounds. We assisted British Land with their goal of reducing their carbon emissions by 75% using this technology.

75

Our Toucan innovation, for example, is an electrochemically activated saltwater chemical-free disinfectant solution, that eliminates up to 99.999% of micro-organisms, bacteria, viruses and germs on contact. Toucan does not require harsh chemicals, heavily minimises the use of plastics, and can be made on-site eliminating the need for ongoing supply chain or transport use. Toucan is used widely on sites such as Chiswick Park, disinfecting a huge 33-acre campus, and at Broadgate Estate where it is part of an on-site drive to decrease chemical usage by 10% yearly.

Where possible, Samsic endeavours to exchange all petrol-powered machinery and equipment for lowercarbon, battery alternatives. For example, at Broadgate Estate we installed the innovative InAqua water recycling machine. This allows the same water to be re-used for up to a week, based on 3-4 hours of daily use, thereby minimising water consumption. The scrubber dryers at Broadgate Estate save 1,600 litres of water per day.

1,600 l

At the Kraft Heinz Company our Samsic Innovation Team conducted numerous research projects to find how cleaning tasks can be optimised within the facility. Technological advancements including steam boxes and Co-botic technology were utilised in extensive trials. Additionally, it was found that a 40-hour production shutdown at the weekends translated to great ESG benefits for Kraft Heinz with more efficient use of resources, less wastage, better equipment lifespan, and an overall reduction in operational costs.

Another Green Technology implemented at the huge 34-acre Broadgate Estate is Samsic Sensor Technology that ensures Cleaning Operatives are only cleaning the areas that need attention. This technology has also been deployed at Hurstpierpoint College, ensuring processes are smarter, downtime is minimised, and resources and labour are not ‘wasted’.

REDUCED CARBON EMISSIONS FOR BRITISH LAND

WATER SAVINGS AT BROADGATE ESTATE

OF THE TOTAL CONTRACT COST, TOUCAN HELPED TO REDUCE THE COST OF CLEANING MATERIALS AT BROADGATE ESTATE AND HAS PROVEN RESULTS IN COST SAVINGS.

„ Waste Reduction

Although we aim to reduce waste where possible throughout our operations and our company, whether using technologies or implementing new processes, waste is in itself a major focus in our approach to being more sustainable.

Our waste management system must ensure that recycling and reuse are paramount, and suppliers in this area are required to showcase innovation, added value, ESG strategies, cost-effectiveness, and service improvements.

Colleagues receive waste management training, and in larger sites where the waste quantity is more demanding, we recruit Zero Waste Managers. Zero Waste Managers are focused on reducing our carbon output, and - as in the case of our work with Chiswick Park - increasing our recycling to 75%, engaging with guest companies through training, waste reduction campaigns, and educational activities. Whether through dedicated Zero Waste Managers or in our daily operations, we deliver a bestin-class waste management framework/strategy that is bespoke for our clients.

„ Ethical supply chain

To reduce our environmental impact and carbon emissions, we seek to develop sustainable partnerships with our suppliers, ensuring our ESG commitment is extended throughout the supply chain. Our Responsible Purchasing policy is integral to our development, and prior to launching a contract with a new supplier, we ensure an ESG questionnaire is completed which outlines their policy, process, and targets.

In 2023 we partnered with Serious Tissues to supply toilet rolls and tissues across our client base. Serious Tissues uses 100% recycled paper in their production and plant a tree for every roll sold, with over 1,400,600 trees planted to date! By conducting business with suppliers which share our vision, we can make even more of an impact.

Samsic has also introduced the use of hybrid and electric vehicles across the business, utilised most prominently in our security service. Internally, we aim to reduce business miles where possible by using public transport or digital meeting services to communicate.

1 ROLL 1 TREE SAVING THE PLANET

„ Summary

At Samsic, we recognise that sustainability is not just an initiative, but an ongoing commitment that requires collaboration across all levels. Therefore, in both our internal teams and with our clients, and from executive leadership to site teams, our entire organisation is invested in driving positive impact. By empowering employees, innovating processes, and building partnerships, we aim to deliver world-class service while upholding our core values.

Although we are proud of the progress we have made, our journey is far from over, and we understand that only an ethos of continuous improvement will ensure we can create a cleaner, more inclusive world. To keep advancing sustainably with our clients, colleagues, and communities we must continue to be proactive and to work together. The future belongs to those who shape it proactively - and at Samsic, we are honoured to play an active role.

KEY TAKEAWAYS:

Developed the Planet 2030 program with the goal of achieving carbon net zero emissions by 2030.

Reduced janitorial chemicals by 36.84% and water usage by 50% at the Kraft Heinz site through dedicated water-saving projects.

Reduced churn rate to under 2% at British Land’s Broadgate Estate site by focusing on employee engagement initiatives.

Delivered over 20 English language classes for employees at Broadgate Estate.

Conducted over 120 toolbox talks across sites to align and empower teams and encourage feedback.

Implemented a Mental Health First Aider program with trained employees across UK sites.

Provided a cloud-based Learning Management System to all Samsic employees to support training and development.

145 Samsic employees completed ESG training at Broadgate Estate.

Developed the Future Leaders Program in conjunction with British Land to develop staff skillsets.