Chairman’s Column
Dear members,
It’s hard to believe we had already made it through the first quarter of 2025. The past couple of months were intense, with the ongoing tariff situation emerging as a major concern for the RVDAof Canada. Given its potential widespread impact on our industry, watching everything unfold felt a bit like a circus crazy, to say the least.
The threat of reciprocal tariffs on U.S.-manufactured RVs created significant uncertainty for dealers nationwide. Many worked tirelessly to secure inventory ahead of the anticipated April 2nd deadline. Fortunately, the final outcome was less severe than expected, with tariffs applying only to motorized products and not towables.
Throughout the process, the RVDAof Canada remained actively engaged in advocacy, working closely with government officials, industry partners, and trade representatives to ensure our concerns were clearly heard. We emphasized the unique structure of our industry, the potential financial strain on dealers and consumers, and the broader economic consequences of such trade actions.
While the current resolution brought some relief, it highlighted the critical need for ongoing advocacy to protect our sector from future trade disruptions. We continue to monitor policy developments and work toward ensuring a stable and competitive marketplace for Canadian RV dealers.
At the same time, the uncertainty surrounding these negotiations has made business planning and forecasting challenging. Even with the immediate threat on hold, dealers are still navigating fluctuating costs, changing consumer sentiment, and broader market shifts. Monitoring supply chains and staying alert to global economic pressures remains essential.
Chairman’s Column
Earlier this month, we gathered in Ottawa for our regular board meetings. Traditionally, this is when we host ourAdvocacy Day on Parliament Hill. However, with a federal election approaching, we made the decision to postpone this year’s event.
While postponement was necessary, it does not diminish the importance of our advocacy efforts. Once a new government is in place, we will move quickly to reschedule meetings and re-engage with elected officials to ensure the interests of Canadian RV dealers are front and centre. In the meantime, we remain committed to staying informed and building a strong strategy for when Parliament resumes.
To further support these efforts, the RVDAof Canada also prepared a Member ElectionAdvocacy Kit, made available to all members ahead of the election. This resource was designed to help dealers engage with local candidates and highlight the key issues impacting our industry. The kit included background information on the RV sector, sample questions to ask candidates, and tips for connecting with them during campaign events. By equipping members with these tools, we aimed to ensure the RV industry’s voice was heard loud and clear at the grassroots level throughout the election period.
This year, our industry has declared June as Canadian RV & Camping Month. This celebration is designed to shine a spotlight on the incredible camping and RV lifestyle we are so fortunate to have here in Canada. This initiative encourages Canadians to explore their own backyard, support local campgrounds and tourism businesses, and build lasting connections with nature and each other. Visit the following link for more details. Canadian RV & Camping Month: June.
I wish you all a great spring.
Jim Gorrie, Board Chair RVDAof Canada
Canadian National RV Retail Statistics
February 2025
Canadian retail sales statistics are now available for both motorized and towable recreational vehicles.
These statistics will allow dealers to better manage the inventory on their lot by knowing which units are selling in their area, which price points are attracting buyers as well as knowing the local trends affecting their marketplace.
The RV retail sales statistics compiled by Statistical Surveys Inc. are the result of matching manufacturer VIN numbers with RV registrations.
The RVDA of Canada endorsement agreement includes free access for national monthly figures only, for members only. Going forward, these figures will be published in the RVDA of Canada bimonthly newsletter and archived at the “RV Statistics / National RV Sales” link on the member side of www.rvda.ca
This information is copyrighted to Statistical Surveys Inc. and for your use only, not for distribution. In order to protect your endorsement benefit, please honour that confidentiality.
To purchase more detailed statistics – by province, region or city and learn more about Statistical Surveys Inc., visit www.statisticalsurveys.com
Elite Insurance Company is a subsidiary of Aviva Canada Inc., one of the leading Property and Casualty insurance groups in Canada which provides insurance protection to more than 3 million Canadians.
Aviva Canada is on a mission to change insurance. "At Aviva, we listen to our customers' views and opinions because by listening and acting on your feedback, we become better at what we do. We want Aviva customers to feel they are being treated as people, not as a number. We want our customers to be confident and comfortable that they have the right insurance to cover their needs. And we want our customers to have a positive experience at Aviva. We've already started the change by introducing our claims service satisfaction guarantee which you can learn more by visiting www.ClaimsGuarantee.com
Elite Insurance Company is Canada's largest insurer of specialty personal insurance products since 1954, covering recreational vehicles, mobile homes, antique & custom cars and pleasure crafts. To learn more about Aviva Elite and their mission to change insurance visit their website: www.avivacanada.com Aviva Elite
2024 Annual Economic Review
The 2024 Annual Economic Review RVDA of Canada is intended to deliver a comprehensive look at the economic indicators affecting the RV Industry in Canada. These products are intended to provide members with current economic information, which can assist them in gaining insights into the changing economic dimensions of the RV industry and the economy at large.
Download this report on RVDA of Canada member site under Member services / Industry Relations tabs (login required)
Sealing Communication Gaps in Your RV Service and Parts Department [Flow Chart]
When daily tasks pile up, communication can easily take a backseat leaving both team members and customers out of the loop. However, maintaining clear and consistent communication isn’t just a best practice it’s essential for staying competitive.
Customers expect regular updates on their service and parts orders even if the update is that there’s no update. The worst thing for a customer is feeling forgotten. Consistent communication builds trust, enhances satisfaction, and helps prevent issues that arise from miscommunication during the repair cycle.
The Difference Between Customer Service and Customer Success
Customer service is reactive. The customer comes to you with an issue, and your team responds with a solution.
Meanwhile, customer success is proactive. You are reaching out to the customer to build a long-term relationship where they get the full benefit of what your dealership has to offer. The customer success formula: Outcomes + Experience = Customer Success.
While customer service is a key part of the overall customer experience, success depends on getting both the right outcomes and a positive experience. It’s not just about solving problems it’s about ensuring customers feel valued and supported throughout their journey. Maintaining a frequent cadence of communication
Communication Best Practices for Dealerships
To ensure a seamless customer experience, your team should follow these key communication practices:
• Update at least once a week. Even if there is no progress on a work order, let the customer know. No update is still an update.
• Gather details upfront. Collect as much information as possible before the job starts to minimize surprises and set clear expectations.
• Be transparent. If new issues arise mid-job, communicate openly and provide solutions.
• Request feedback. Gather customer feedback after every job to improve service quality.
Automate and Standardize Communications
Maintaining a high level of communication takes effort, which is why leveraging your dealership management system (DMS) is crucial. With customizable text and email templates, you can automate key updates, streamline communication, and build stronger customer relationships. Some communications that can be templated and/or automated include:
• Alerts when an appointment has been created
• Alerts when a work order has been created
• Work order status updates
• Parts order status updates Requests for work order approvals
• Pick up date notifications
• Requests for customers to rate their experience
This flowchart by IDS illustrates how automation can create a more efficient and connected communication process between your Service and Parts departments and your customers: See the flowchart.
Mark Your Calendars!
We are excited to announce the upcoming 2025 Trouble Shooter Clinic, scheduled for December 9-12, 2025 at the DoubleTree by Hilton Calgary North. This exclusive training event is designed to equip RV technicians with the latest tools and knowledge to excel in today's dynamic industry.
What to expect
• Expert Instruction: Learn from industry-leading experts.
• Hands-On Training: Gain practical experience with the latest RV technology.
• Cutting-Edge Techniques: Master advanced diagnostic techniques.
• Collaborative Learning: Exchange ideas and insights with fellow RV technicians.
Don't miss this opportunity to:
• Enhance your technical expertise.
• Stay ahead of industry trends.
• Provide exceptional service to your customers.
Registration opens soon! Visit www.rvcareers.ca for more information and to register.
Top 5 Focus Areas for Finance Leaders in 2025
As we look back on another year, we see that finance has been just as demanding as the years prior. And as a new year approaches, it’s important to take a moment and reflect on what finance leaders learned in 2024. What has the past year taught you? How can those lessons help you succeed in 2025?
This has been a demanding decade for CFOs. Companies have faced a series challenges in recent years, from the pandemic to surging inflation. But there have also been exciting opportunities, with emerging technologies potentially creating entirely new markets.
In this time, the finance leader’s role has continued to evolve. Over the course of 2024, finance leaders became even more involved in technology and high-level strategic decisions. Today’s CFO isn’t just responsible for balancing the books. Their role is now to steer the ship through choppy waters, while also being ready to move quickly on new opportunities.
Lookingbackonfinancein2024:5bigtakeaways
It’s hard to summarize what finance leaders learned in 2024 in just one article. Each CFO will have a different experience, from those who have had to make tough financial decisions, to those who have overseen ambitious growth projects. However, looking at the data, we find some common themes emerging. Let’s take a look at the main ones.
1. Financial resilience is the top priority
Every company has been forced to react to unforeseen external events, and 2025 may bring even more surprises. The recent U.S. presidential election in particular has introduced a new layer of uncertainty, with the outcome's economic implications still unfolding. One survey found that 61 percent of CFOs expect the US election outcome will impact their strategy, with many anticipating changes to regulations, taxation and the overall economy.
In 2024, we’ve also seen CFOs prioritize cost optimization. This has meant some high-profile layoffs, especially in the tech sector, but finance leaders have also looked at other strategies to reduce costs, such as vendor negotiations, process automation and new talent management strategies.
Recent years have shown that every business must be prepared to navigate shocks, whether that’s a political event or a change in interest rates. In 2024, CFOs looked at new ways to manage costs, optimize cash flow and build a stable base for future success.
Priorities for 2025:
• Make financial resilience a key part of strategic planning
• Use data to communicate best-case and worst-case financial scenarios
• Build a solid financial base to support ambitious growth actions, such as mergers and acquisitions
2. CFOs should lead AI investment strategy
Artificial intelligence was the biggest talking point of 2024. AI tools are now part of Windows, Google and many popular enterprise applications. And yet, many companies are struggling to find the value in this new tech, with 49 percent of CIOs saying they are struggling to demonstrate a return on investment.
In the past, finance leaders have played an important role in digital transformation strategy, and this is also the case with AI. CFOs have a perspective to construct a meaningful business case for AI tools, as they can see the costs (including training and hiring) as well as the possible benefits.
Finance leaders also have a strong grasp of two major issues arising from AI adoption: compliance and cybersecurity. New technology means new risks, so it’s important to be rigorous when developing an AI strategy or any other plans for digital transformation. CFOs are the ideal leaders to guide this kind of rigorous process.
Priorities for 2025:
• Look for areas where AI and automation can deliver meaningful value
• Identify all associated costs, such as the cost of hiring AI specialists
• Work with tech leaders and compliance experts to develop a robust AI policy framework
3. Human capital strategy requires a new approach
People are the most valuable asset of any business. However, recent years have put a significant strain on the employer/employee relationship. We’ve seen the switch to remote work, followed by a return to the office. There was a Great Resignation, followed by a string of high-profile lay-offs. Meanwhile, there has been an important conversation about the employer’s role in employee wellbeing.
All of these changes have serious cost implications, which is a concern for CFOs. For instance, remote work seems to have a lower cost, but what is the impact on productivity? What is the right mix of contractors and full-time employees at each time? How much should you invest in professional development, health benefits and wellness programs?
These issues also directly impact the finance team. Around 90 percent of CFOs outsource core accounting functions, and this is partly due to talent shortages, especially at a junior level. The talent market remained volatile in 2024, which means leaders might need to rethink their entire approach to recruitment and retention.
Priorities for 2025:
• Work with HR leaders to identify employee priorities, such as a demand for remote work or professional development opportunities
• Explore alternative hiring arrangements, such as working with contractors
• Invest in developing a strong employer brand to enable recruitment through social media
4. Finance leaders are vital strategic partners
CFOs have been focused on playing a bigger role in decision-making in recent years. Last year, 43 percent of CFOs said one of their top three goals was establishing finance as a partner to the business. This figure is set to grow as finance leaders play a bigger role in crucial decisions, such as IT investment.
Data is one of the main ways finance leaders can support other leaders. The finance team has access to vital information, from cash flow analysis to resource allocation. CFOs will need to look at new ways to present data insights to the business, as well as making data available to AI processes.
ESG is another responsibility that often falls to finance leaders. More than 80 percent of CFOs say they are under pressure to deliver on sustainability objectives, and many expect that pressure to grow over the next five years. Finance leaders will need to develop and fund ESG projects, as well as provide rich data about their progress.
Priorities for 2025:
• Look at how new technology might improve your capacity for data-driven decision making
• Take leadership in crucial areas, such as ESG
• Form bonds with other leaders, especially those involved in digital infrastructure, such as the CIO/CTO
5. Managing risk is key to success
CFOs oversee some of the biggest potential risks to the business. Finance leaders need to be constantly vigilant about fraud, cash flow issues, problems with vendors and anything else that might jeopardize the company’s stability.
Cybercrime is increasingly one of the major risk factors. In 2024, the average breach cost approximately $4.9 million, a 10 percent increase on the previous year. This doesn’t include intangible costs, such as reputational damage or lost intellectual property. This is another reason why CFOs should work closely with tech leaders because cybercrime is an enormous financial threat.
Compliance is also a major risk factor, especially as we see new privacy laws on a local, federal and international level. AI offers a chance to automate more of your internal controls, but this also increases the risk of error and breaches. Any changes to your compliance processes must be handled carefully and as part of an ongoing change management process.
Priorities for 2025:
• Monitor changes in relevant regulations and update processes accordingly
• Take great caution if automating any internal controls
• Work with tech leaders to ensure your data is safe from hackers
whatwillfinanceleadersfacein2025?
Predicting the future is impossible. Besides the major externalities, such as the election and other global political events, it’s difficult to guess at economic trends such as consumer confidence and inflation. Will 2025 be a time of growth? Or will most companies need to scale back their ambitions?
Finance leaders need to be prepared for both possibilities. Financial resilience and risk management will help your organization survive any shocks. A new approach to human capital strategy and digital transformation will allow your company to move quickly if opportunities arise.
All of this reflects the CFO’s increasingly important role as a strategic partner. Throughout 2024, we’ve seen finance leaders become even more involved in high-level decision making, supporting their colleagues with quality data insights and prudent judgements. And in 2025, finance leaders are going to be more important than ever.
Adapted from Randstad Workplace Insights
Rapid Change is The Greatest Threat to Our Businesses and Our Careers
By Dave Kahle
Recently, one of the members of my CBIG groups suggested I make a list of the 20 most important things I’ve learned in my 30 years of experience working with B2B sales organizations.
So, I created a list and discovered it to be far longer than 20 items. To narrow down the long list, I applied these four criteria:
1. It had to be an important lesson – one which has the potential to dramatically impact a person, a sales team, or a business -- not superficial or trivial.
2. It had to arise out of my personal experience. In other words, not something that I garnered from a book, or borrowed from someone else. Something I’ve learned in the trenches.
3. It had to have been tested in the caldron of real-world experience. No blue-sky stuff.
4. I had to unwaveringly vouch for its validity. These are concepts and lessons that I would stand behind.
Applying these four criteria, I narrowed the list down to 25. In no particular order, here’s one of them. Rapid change is the greatest threat to our businesses and careers. Most leaders understand that the world is changing rapidly. The actual details are even more terrifying than that which we intuitively sense.
Our generation is facing change to such a degree that it is unprecedented in the history of mankind. Of course, individuals and small groups of people have lived through mindboggling change. Time of war and natural disasters, for example, have uprooted groups and transported them to a condition light year away from where they started. But these changes have typically been the consequences of an event. After the event passes, the folks settle into a new situation.
Today, however, the changes are pervasive, systematic and continuous. Let me illustrate. The root cause of our changing situation is the increase in information. As information expands, it seeps into every area of our economy and culture and causes change. So, to measure change, track the growth in information.
There is a measurement called ‘the total amount of information available to mankind.” It is estimated that, in the year 1900, the total amount of information was doubling every 500 years. That meant that the world was changing relatively slowly. Our great grandparents, for example, probably lived in the same kinds of houses their parents did, worked at the same kinds of jobs, and interacted within the same kinds of social structures.
Now, fast forward to the year 2,000. The total amount of information available to mankind was doubling every two years. Imagine the growth in the pace of change! We went from it doubling every 500 years to it doubling every two years. As a result, the world of the year 2,000 was changing much more rapidly than the world in 1900.
But what about now? Estimates indicate that the total amount of information doubles about every 30 days. Is it any wonder that we feel like the ground that we stand on is shaking? We’re overwhelmed and confused. Richard Swensen, writing in his book, Margin, had this observation to share:
“Thespontaneoustendencyofourcultureistoinexorablyadddetailtoourlives: onemoreoption,onemoreproblem,onemorecommitment,onemoreexpectation,onemorepurchase,onemoredebt,onemorechange,onemorejob,one moredecision. Wemustnowdealwithmore‘thingsper person’thanatanyothertimeinhistory.”
That Margin was published in the year 2000 adds even more emphasis to the speed of change today. One can’t help but conclude that there has never been a generation of businesspeople who have had to deal with the pace of change moving as rapidly as our generation. It truly is unprecedented.
The potential consequences
Look around us and we see products that have become obsolete almost overnight, (remember the I-pod) and companies come and go (where’s Howard Johnson’s these days?). Disruptive technologies upend entire industries in the blink of an eye (Anyone want to invest in taxi companies these days?) And now, the emergence of AI portends to usher in a world dramatically different than it was just a year ago.
While we can and do react to specific instances of change that impact us, few of us recognize that the pace of change itself is the greatest threat. We can, for example, respond to a new competitive product. But more important than that specific instance of change, we need to recognize that the pace of change will bring ever more new competitive products. Today’s instance is just today’s instance.
It’s like a piece of driftwood being swept along by an ocean current. We can see and respond to the driftwood, but the underlying current is far more extensive and powerful. That powerful current threatens to upend our jobs, transform our industries, and warp our culture. The rapidly increasing pace of change is the single biggest threat to our businesses and our careers – and our personal lives – that we will face for the balance of our lives.
If we don’t effectively manage change, we risk our organizations and our lives being upended and rendered obsolete before we can respond. There was a time when an organization prided itself on being quick reacting. Today, if you wait to react, you are probably behind the curve. Leaders need to build disciplines and processes in their organizations that pro-actively identify the ‘next thing’ before it hits. Unprecedented change calls for new thinking.
Dave Kahle is one of the world's leading sales authorities. He's written twelve books, presented in 47 states and eleven countries, and has helped enrich tens of thousands of sales people and transform hundreds of sales organizations. Sign up for his free weekly Ezine. His book, How to Sell Anything to Anyone Anytime, has been recognized by three international entities as "one of the five best English language business books.” Check out his latest book, The Good Book on Business.
Spend your money vacationing, not parking
Make your organizations travellers smile with Park'N Fly's unbeatable offer stay up to 28 days* for one low price! Not only will your travellers save when they enter their company’s discount code, but they will thank you for the extra cash they can now spend on more exciting vacation perks such as:
RVDA MEMBER DISCOUNT PROGRAMS AND BENEFITS
Discounts on select courier services worldwide
Exclusive discounts up to 35% off select FedEx services when shipping within Canada, to the US, or internationally. If you have a FedEx account, simply enroll in this program through the dedicated FedEx webpage that can be found at the member link If not, see the member benefit page for a link to do so View FedEx services at www.fedex.ca.
Introducing member benefit from John Deere ! RVDA of Canada members are now eligible for an upgraded John Deere Rewards membership which unlocks extra discounts on equipment, parts and merchandise. Enroll today! It’s simple , fast & free. Check JohnDeere.ca/rvda
Marks: Discounts (in-store) on select workwear
As your current cards expired, we're offering you an easier way to shop! To receive the discounts, all you need to do is mention the RVDA of Canada account number at check-out. This offer is available at all Mark's stores across Canada. We're still working on extending the program to online purchases so stay tuned. Access the program now through the RVDA of Canada member site
Discounts and offers for top attractions, shows and other entertainment!
Exclusive discounts and offers for all your stay at Home and work from home needs including, Disney+ subscription,Showtime subscription, black Friday pricing for computers/laptops audiobooks and much more! Access the program now through the RVDA of Canada member site.
RVDA MEMBER DISCOUNT PROGRAMS AND BENEFITS
Perkopolis Member Discount Program
Great perks on everyday products and services! Perkopolis is continuously sourcing exclusive offers and benefits for you! Use your Perkopolis membership to enjoy great savings on entertainment, travel, attractions, shopping, health, wellness, sports and more!
Click here for more information
Petro-Canada SuperPass Credit Card Discount
With use of the Petro-Canada SuperPass credit card, members of Explorer RV Club & RVDA of Canada can realize significant savings, convenience, control & security.
Click here for information / application form & ontact information.
Reserve and Save on Airport Parking Program
With a network that spans coast to coast, Park’N Fly is focused on providing our customers with cost-effective parking options while enjoying a park happy experience with every stay. Access Program
Purolator Member Discount Program
CSAE has negotiated group shipping discounts of up to 55%* on Purolator Shipping Services.Service designed with you in mind! Whether it’s across town or across the country, you’ll get reliable, professional shipping that will satisfy and impress your customers. Access Program
Baseline Processing provides payment solutions and expertise to more than 1,000 merchants across North America including many RVDA of Canada members. Vancouver-based Baseline offers transparent pricing on an RVDA plan pricing that won’t change for the duration of our relationship.
Contact :Hugh Lalande (604) 606-7950) Website: www.baselineprocessing.com
TheCorpaybrandunifiesthedomesticU.S.paymentssolutions Comdata Corporate Payments,Nvoicepay,andRoger withtheir cross-borderpayment solutions,CambridgeGlobalPaymentsandAFEX,andofferscustomersthepowertomoreseamlessly connecttheirfinanceandAPdepartments.AspartofCorpay, Cambridge’smaingoalwill betocontinuetomeetourcustomerscross-border paymentsandcurrencyriskmanagementneeds.
Contact :BradLoderat416-646-6401Ext:2392
Website:http://cross-border.corpay.com/rvda-canada/
GROUP EMPLOYEE BENEFITS
Federated Insurance
Federated Insurance provides customizable Group Employee Benefit coverage.
Contact:
Western Canada: Wayne Budge at 1-800-665-1934
Eastern Canada: Mauro Di Tullio at 1-800-361-0790
PROPERTY& CASUALTYINSURANCE
Federated Insurance Companyof Canada providesdirect underwriting of Propertyand CasualtyInsurance for RV dealerships In addition, the Inventory Floor Plan Advantage is available from Federated Insurance for CommercialDistribution Finance (CDF) customers. Website: www.federated.ca
CREDITORINSURANCE/WARRANTY/ APPEARANCE PROTECTION /ANTITHEFT
iA Dealer Services: F&I protection programs including, Creditor's Group Insurance (life, accident & sickness, involuntary unemployment, critical illness), Extended Warranty, Appearance Protection and Theft Deterrent System. An array of dynamic and RV specific F&I training webinars to support your business office. To find out more about iA Dealer Services or to become an iA Dealer Services dealer partner, contact us today.
Contact: 1 855 725-6584 email: info.iads@ia.ca Website: www.iadealerservices.ca
IntroducingRoadie,yourdedicatedAIassistant,custom-builtforRVdealerships.Imagine areliable,always-onteammemberwhoknowsyourinventoryinsideoutandisreadyto answerqueriesaboutyourRVsandservices. AdoptingRoadiemeansembracinga hassle-free,tech-savvyapproachtoenhanceyourdealership'sproductivityandcustomer satisfaction.AdoptingRoadiemeansembracingahassle-free,tech-savvyapproachto enhanceyourdealership'sproductivityandcustomersatisfaction.
Contact:BrianSearl:(216)232-3132 Website:https://insiderperks.com/
KYCS(KeepYourCommunitySafe),KYCSGlobal’sstateoftheartBluetoothandIoT theftrecoverysolutionscreatepeaceofmindforyourcustomers.KYCSworksinpartnershipwithCrimeStopperstoassistintherecoveryofRVandTrailertheft.Thecompany’s flagshipsolutionincludesKYCSLocatesoldexclusivelyatdealerships.Withseamless installation,KYCSLocateiscovertlyhiddeninRVs&Trailers
Contact:JasonLyallat(289)230-1833, Email:jlyall@kycs.ca Website:http://www.kycs.ca/
NCMAssociates,Inc.,helpdealersimprove managementskills,learnbestpractices,and applythemtoyourdealershipwhileutilizingdetailedproprietaryreportsandhard intelligenceongroupandindustrytrends.
Call:1.800.756.2620(USandCanada) Website:info@ncmassociates.com|www.ncmassociates.com
Waterfall Analytics , Canadian Pre-Owned RV sales data and intelligence: Discover the latest trends, insights, and key performance indicators shaping the dynamic landscape of RV sales across the country. Waterfall’s comprehensive reports provide a detailed analysis of the Canadian RV pre-owned market, offering valuable data and actionable intelligence for industry professionals, enthusiasts, and investors . Contact:info@wtrfll.ca Website: https://wtrfll.ca/
Wells Fargo Commercial Distribution Finance (CDF) is a global inventory financing solutions provider with more than 45 years of expertise in the RV industry. Wells Fargo CDF delivers inventory financing solutions, service, and intelligence through in-depth expertise and a commitment to customers.
Contact: Ed Ristau Tel: (204)255-5965; Cell: (204) 430-6410; Website: www.wellsfargo.com/cdf
Service writer/advisor online training available through the Mike Molino RV Learning Center
Developed by RV industry service management experts, the online course topics including managing appointments and workflow, generating additional revenue, and enhancing communication with customers.
Fully interactive and easy to navigate, the course is an ideal way to jump start the knowledge base of new employees or provide a refresher for more experienced fixed operations professionals. Modules reinforce the customer service skill sets service writers/advisors are required to perform every day.
The course concludes with a comprehensive final assessment to test knowledge and skills learned in the course. The course is excellent preparation for the RV Learning Center’s Service Writer/Advisor Certification Test, which is separate from the online training program.
More New Online Courses
The Mike Molino RV Learning Center continues to add to its curriculum online courses designed to help dealers and fixed operations meet the needs of a new generation of customers.
The Parts Specialist online course
Parts Manager Online Course
The RV Learning Center partnered with The Ohio State University’s Center for Education and Training for Employment have developed Certifications, Competency Profiles, and instructional materials in the following areas:
Service Manager
Service Writer/Advisor
WarrantyAdministrator
Parts Manager
Parts Specialist
News from RVDA
Newsletter
Editorial Staff
The RVDA of Canada Member Newsletter is produced and distributed through the national association office : RVDA of Canada, Richmond BC
For Inquiries please contact us at:
#145 – Coppersmith Way Richmond, BC V7A 5J9
Ph: (604) 718-6325
Fax: (604) 204-0154 www.rvda.ca powered by rvhotlinecanada.com
Emails : Eleonore Hamm, eleonore_hamm@rvda.ca
Anita Lien, anital@rvda.ca
Amee Inocencio, ainocencio@rvda.ca
Post your Positions at www.RVCareers.ca
To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password.
Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.
WWW.BUYLOCALRV.CA
RVDA of Canada’s “BUY LOCAL” campaign promotes “Buy your RV close to home. It’s better in the long haul, to consumers. We encourage you to download a copy of brochure available at the member’s website.
RVDAof Canada Mission Statement:
The RVDA of Canada is a national federation which exists to protect and promote the interests and welfare of RV Dealers across Canada in order to enable the industry to maximize its potential.
Board of Directors
Executive Committee
Chairman, Jim Gorrie
Classic Trailer Sales Ltd. Headingley, MB
Vice-Chairman, Ken Dobson
Leisure Time Sales Quispamsis, NB
Treasurer, Marc Rémillard
Centre du Camping Rémillard
St-Jean-sur-Richelieu, QC
Directors
John Krohnert
Chardell Brydon Platinum RV Sales Jerry's RV Trailer Sales & Service
Jonathan Stone
Kyle Kehoe Stone’s RV Center Kehoe RV
Mathieu Hérard
Peter Schmucker Roulottes Chaudière Fraserway RV (Lacombe)
Michael Melenchuk
Travis Bromley Runners RV Transcona Trailer Sales