RACCOONUPSELL
RaccoonUpsell is a digital guest service menu designed to generate more revenue while enhancing the guest experience. Upselling can be beneficial for hoteliers in multiple ways. Firstly, it generates more revenue from existing revenue streams when guests include add-ons through the booking engine. It also creates new revenue streams from ancillary services such as spa treatments and local experiences. Finally, it provides guests with a personalised and customisable stay.
Explore the exciting world of automated upselling and gain valuable insights on boosting your sales while creating a memorable experience for your guests.
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Pool Lounger CocktailHOW DOES IT WORK
RaccoonUpsell is an upgrade module that enables hoteliers to offer exciting additional services and room upgrades to arriving guests to make their stay more enjoyable.
Guests can view the digital menu and choose any other services they want to include by clicking on a link in a pre-arrival email. The add-ons will be automatically added to their reservation.
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3 QUICK STEPS TO SET UP RACCOONUPSELL:
Step 1: Create your menu.
Set up your add-ons in the My Property module under the Add-Ons tab. Unleash your creativity here! Simply provide a catchy title, a detailed description, and a photo of your product to showcase what you’re selling.
Additionally, you can specify the regular price and any discounted price.
GOOD TO KNOW:
For precise accounting and revenue insight, assign a separate ledger to each add-on in your hotel. This will result in more effective practices, even if some have the same VAT. Trust us; it’s worth the extra effort.
Step 2: Enable online check-in.
Online check-in is an important part of the guest’s pre-arrival experience, so you must enable it to use RaccoonUpsell. To set up online check-in, navigate to the Documents Module. Select the Pre-Stay Email option to personalise the messaging and include the %onlinecheckinlink% system tag.
NB: The add-ons you choose to promote with RaccoonUpsell will be shown in a menu below the guest registration form.
Step 3: Fully automated with inventory control
After completing the set-up process, the system will promote and upsell your products or services. If your stock is limited, don’t worry - RaccoonUpsell has inventory control functionality to ensure you never oversell.
Learn how to set up RaccoonUpsell with detailed steps.
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WHAT CAN YOU UPSELL AND CROSS-SELL?
The purpose of upselling and cross-selling is to enhance the guests’ experience by offering additional value, and encouraging them to return for more visits. With RaccoonUpsell, you can now include current offerings and promotions at your front desk in the digital guest service menu. This will help your receptionist focus more on extending a warm welcome rather than trying to sell to arriving guests.
What you choose to sell should make practical sense to your guests (upgrading from a single room to a honeymoon suite might not be as enticing for a solo guest as it would be for a couple staying in a double room). However, the solo guest might prefer a more spacious room with a better view.
“WHAT
IF I DON’T HAVE A SPA OR A RESTAURANT?”
You can collaborate with local businesses to create mutually beneficial packages. For example, you could partner with ride-sharing services, shuttle services, bike rental companies, or restaurants to offer guests easy and convenient ways to explore the surrounding areas and make the most of their experience.
Here are some of the most popular products and services of RaccoonUpsell users:
Room Upgrades:
Offer them a better room for a more comfortable and luxurious stay.
Packages:
Think local experience packages, family packages, and romantic packages, all offered at a discounted rate.
Food and beverages:
Breakfast, dinner, snack platters, and a bottle of bubbly or wine.
VIP Services:
Offer personalised welcome gifts or exclusive access to certain facilities in the hotel.
Transport:
Offer airport pick-up and drop-off for guests for ease and peace of mind.
