In recent years, the hospitality industry has seen significant changes. Travel habits have not simply changed. They are constantly evolving. With the introduction of numerous online booking channels, guests have more power over where and how they can book accommodation. With this shift in the booking journey dynamic, it begs the question – how can hoteliers maintain ownership of their revenue streams?
While new online channels may pose a threat, technology hasn’t left hoteliers high and dry.
New digital channels broaden hoteliers’ opportunities for distribution channels. There are multiple tech solutions to choose from that can help improve your hotel operations. Our personal favorite has to be an all-in-one hotel management system. Admittedly, we may be a little biased. But as they say, numbers don’t lie, so we’ll provide the facts and leave the judgment up to you.
HOW ROOMRACCOON GOT ITS STRIPES
How It Started?
How did RoomRaccoon get its stripes in South Africa? It all started with the one passionate student, Niels Verspui.
Niels’s journey began at Bliss Boutique Hotel in the Netherlands, where he worked alongside the CPO & Founder of RoomRaccoon, Nadja Buckenberger. It was here that he was introduced to the capabilities of the RoomRaccoon system. His passion for efficiency and dedication to providing exceptional customer experiences led him to explore the intricacies of guest journeys for his thesis at The Glen Boutique Hotel in Cape Town back in 2017.
Throughout his research, Niels discovered a common challenge faced by hoteliers both in the Netherlands and South Africa: the lack of an all-encompassing solution to optimise the guest experience. Instead of being discouraged, Niels saw this as an opportunity to make a difference.
Driven by his desire to empower hoteliers, Niels embarked on a mission. He dedicated himself to introducing the most comprehensive system on the market, tailored specifically to the unique needs of South African hoteliers.
How It’s Going
RoomRaccoon started with just one employee in South Africa, but now the biggest office is located in Cape Town. The team enjoys interacting with hoteliers during live masterclasses held at the office, and members of the South African market get to visit hotels regularly. Today, RoomRaccoon is the leading Hotel Management System in the country, offering local support and integrations with local services such as Peach Payments, SafariNow, and TabletPOS.
The RoomRaccoon software serves thousands of hotels globally in over 50 countries with our technology. Every day our global team collaborates to empower hoteliers with technology that drives better-performing hotels and guest experiences. Expanding into the South African market has been an incredible opportunity for RoomRaccoon and helped build relationships worldwide.
OUR MISSION
To be the leading all-in-one hotel management platform for independent hoteliers that maximizes revenue, streamlines operations, and delights guests.
OUR VISION
To empower independent hoteliers everywhere.
WHO DO WE EMPOWER ?
RoomRaccoon empowers independent hoteliers through automation, offering an all-in-one hotel management experience without the hassle of complex integrations. Independent hoteliers are mavericks who break free from conventional norms and refuse to be limited by the status quo. At RoomRaccoon, we defy the traditional rules of hotel software development, forging our unique path toward an entirely fresh and innovative approach to hotel management.
WHY DO INDEPENDENT HOTELIERS LOVE
ROOMRACCOON ?
• Hoteliers can unlock new revenue streams and optimise existing ones, ensuring sustainable growth.
• Hoteliers can elevate the management of their property through seamless streamlining of daily front-desk and behind-the-scenes operations, enhancing overall efficiency.
• Hoteliers can enhance the guest journey and delight guests with automated personalization and management, resulting in unforgettable experiences.
No two independent hoteliers are alike: from vacation rentals to hostels and urban boutique hotelseach one stands out with its distinct character and offerings. For independent hoteliers with multiple properties, RoomRaccoon’s unique approach and cloud-based system makes managing multiple properties effortless. Allowing you to prioritise your guests and save valuable time that would otherwise be spent managing multiple properties individually.
OUR HOTELS REDEFINING SUCCESS IN HOSPITALITY
RoomRaccoon offers many features to elevate hotel operations, boost revenue and captivate guests. Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.
VIEW CASE STUDIES
O’Two Hotel Experience
Unparalleled Luxury
Revenue Reaches New Heights
Utilising the RaccoonRev competitor analysis tool and dynamic pricing rules, the O’Two Hotel could strategically adjust its rates according to market demand and competitor activities. The O’Two Hotel increased RevPAR by 212%.
The O’Two has implemented RaccoonUpsell, the automated guest service menu that allows guests to select upgrades and add-ons before their stay. O’Two dramatically increased its ancillary revenue stream, realising a return on investment (ROI) of 223% from using RaccoonUpsell.
ABOUT | For those seeking a truly luxurious experience, O’Two Hotel is an exquisite boutique hotel that offers unparalleled indulgence and timeless elegance. Every room has been meticulously designed with lavish furnishings, classic decor, king-size beds, bespoke amenities and private balconies to offer stunning views of Cape Town.
Vive La Vie Guesthouse
The Highlight Of Franschhoek
Rooms
READ CASE STUDY
Creating a Superior Guest Experience
Vive La Vie captivates guests with personalised automation and management, resulting in unforgettable experiences. The guesthouse had an average year-on-year direct booking increase of 10% after using RoomRaccoon.
Over 40% of their guests book online, showing incredible engagement and ROI for this charming property.
Among their incredible results, Vive La Vie also saw a 331% increase in RevPAR!
ABOUT | The Western Cape’s stunning mountain views, renowned wineries, and acclaimed eateries make Franschhoek an ideal destination for any traveller wishing to experience South Africa’s natural beauty. Operated by HJN Property Management Group as part of their extensive portfolio, Vive La Vie stands out as a tranquil getaway on the outskirts of Franschhoek.
Buff & Fellow
Where Unique Hospitality Meets Natural Beauty
More Time for What Matters
Integrating with Xero through our PMS had major advantages for Buff and Fellow. Connecting RoomRaccoon to the accounting software empowered them with cost efficiency, up-to-date financial insights, improved revenue monitoring and heightened financial oversight. It also enabled streamlined management of their finances and saved time in the process.
Buff and Fellow saved 3 hours daily through RoomRaccoon’s integration with Xero!
ABOUT | Nestled in the captivating landscapes of George, South Africa, Buff and Fellow Eco Cabins is an extraordinary boutique game farm that seamlessly blends rustic charm with unparalleled guest experiences. This haven of polished guest service and heartfelt fellowship has become a magnet for travellers seeking an unforgettable stay.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
Payments
RaccoonReporting
More direct bookings, with no added commission. Turn your website visitors into paying guests with our customizable hotel booking engine that offers a personalized booking journey and live availability. Guests can experience convenient perks like online check-in, immediate add-on options, and discounts on direct booking.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
Payments
RaccoonReporting
Manage your distribution effortlessly with our high-speed channel manager.
Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second synch time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
Payments
RaccoonReporting
Everything you’ll ever need to boost your property’s performance and streamline your team’s operations in one intuitive interface. Our PMS features automate administrative tasks, reducing manual error, decreasing wasted time, and increasing revenue. Delight prospective customers with guest-centric tools to deliver an integrated, frictionless user experience.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
Payments
RaccoonReporting
RoomRaccoon partners with Peach Payments to empower our clients with the best payment solution in South Africa. In fact, 80% of RoomRaccoon clients already enjoy the seamless integration between RoomRaccoon’s Hotel Management System (HMS) and Peach Payments.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
Payments
RaccoonReporting
Get real-time data on your business with RaccoonReporting, our hotel reporting module. View key hotel performance metrics presented in a clear visual layout—no calculations needed! For our premium and enterprise users, we offer advanced reports that provide comprehensive revenue data to track revenue against your target budget. These reports include Year-on-Year Reports and Actual vs. Budget Reports.
UNIQUE UPGRADES
RACCOON HOUSEKEEPING
Keep your hotel spotless with the help of
RacccoonHousekeeping – a fully integrated housekeeping module. Manage your team and property efficiently and stay updated with all housekeeping and maintenance activities from the embedded housekeeping dashboard.
RACCOON UPSELL
Diversify your revenue and create memorable and personalised selling opportunities with RaccoonUpsell.
RaccoonUpsell is our automated upselling tool that is customizable and smart. Allow your guests to select add-ons such as spa treatments, local activities, and room upgrades before arrival.
DOWNLOAD
“Guests have us at the top of their list because they are prompted by the extra services we offer as they make their booking. RaccoonUpsell helps us generate additional sales and increase our ancillary revenue in the services that we do offer.” Buff & Fellow
BREAKFAST
WESKUS BRAAI BOX R360 per-person
RACCOON REV
Boost your room revenue using competitorbased dynamic pricing. Ensure you’re offering your hotel rooms at the optimal price and time with RoomRaccoon’s advanced dynamic pricing rules. RaccoonRev, our competitor analysis tool, factors in availability, timing, and your competitors’ room pricing, empowering you to make well-informed decisions and implement a more strategic pricing strategy.
DOWNLOAD
RACCOON ID
Digitalise passports for faster check-ins with a hotel ID scanner. Simply scan the passport to auto-populate the guest details in the check-in fields – no more manual entries or front-desk hassle.
YOUR HOTEL
WEBSITE BUILDER
Create a visually stunning website that converts visitors into paying guests with RoomRaccoon - no coding required! Simply drag and drop your design into a unique template and customize it to create the website you’ve always wanted. Showcase your property, offer discounts to visitors and engage new guests by attractively displaying your additional services.
MARKETPLACE
Create your dream hotel management system with our wide array of optional integrations. With global partnerships and localised integrations on offer, you hold the power to create a truly tailored hotel management system.
• Booking Channels
• Door Lock Technology
• Concierge App
• POS & Restaurant Management
• Reputation Management
• Accounting & Finance
• CRM & Marketing
• Revenue Management
WHICH INTEGRATIONS ARE BEST FOR YOUR HOTEL?
If you’re uncertain about the integrations best suited to your hotel, feel free to contact our team. We’re here to provide advice and assist you in determining the best choice for your needs.
ROOMRACCOON ONBOARDING
SEAMLESSLY START YOUR JOURNEY
Adopting a new software solution can be complicated – but it doesn’t have to be. With RoomRaccoon, we’re with you every step of the way during your onboarding.
Find out what you’ll be getting your paws on during your RoomRaccoon journey.
HOW IT WORKS
Interactive & Informative
Our implementation managers are specialists in hotel management software solutions, and they empower you to run your hotel with expertise! You’ll be invited to informative training sessions with real-time demos and a live Q&A session.
Your Place At Your Pace
While we aim to get our hoteliers ready to roll as soon as possible, you’re always in control of the pace. Need an extra session or a recap? You’re in the driver’s seat in your RoomRaccoon implementation journey.
Comprehensive & Complete
Our Implementation Managers liaise with you throughout training to ensure that you understand your new software skillset. Our implementation plan has comprehensive training sessions to set you up for success – from the outset.
LEARN MORE
Resources From All Sources
We love seeing hoteliers get the best out of our hotel management system. That’s why your education doesn’t end with implementation. Our Help Center and Raccoon Academy empower users with top tips and tactics for using RoomRaccoon to its full potential. If your team prefers hands-on training, our training and development specialists also host virtual and locationbased product Masterclasses to help you maximize the RoomRaccoon system.
INVEST IN A FLEXIBLE SOLUTION FOR YOUR HOTEL
RoomRaccoon offers some of the most flexible and transparent pricing on the market. With a variety of standard capabilities and the option to choose your own upgrades, you can create your perfect solution.
JOIN THE HOTELIERS LEADING THE HOSPITALITY INDUSTRY
RoomRaccoon empowers hoteliers with an integrated platform to manage expenses, control operations, and delight guests through process automation. Our fully integrated platform has all the necessary core tools: a robust property management system, a built-in booking engine, and one of the world’s fastest channel managers.
With a user rating of 4.9 out of 5 on Hotel Tech Report, we are one of the top 3 Hotel Management Software’s on the market. RoomRaccoon was a finalist for the Hotel Tech Report 2023 Best HMS and has recently been named the Best Ease of Use HMS 2023 by Capterra. Our team would love to have a conversation with you to learn more about your property and explore how RoomRaccoon could help your business.
