In recent years, the hospitality industry has seen significant changes. Travel habits have not simply changed. They are constantly evolving. With the introduction of numerous online booking channels, prospective guests have more power over how much they pay for accommodation. With this shift in the booking journey dynamic, it begs the question – how can hoteliers maintain ownership of their revenue streams?
While new online channels may pose a threat, technology hasn’t left hoteliers high and dry.
New digital channels broaden hoteliers’ opportunities for distribution channels. There are multiple tech solutions to choose from that can help improve your hotel operations. Our personal favorite has to be an all-in-one hotel management system. Admittedly, we may be a little biased. But as they say, numbers don’t lie, so we’ll provide the facts and leave the judgment up to you.
How It Started?
Nadja Buckenberger faced many challenges when she first opened the doors of the Bliss Boutique Hotel in Breda in 2014. She quickly realised that the traditional method of running a smaller hotel – mostly with handwritten reservations and spreadsheets - was not ideal. The process was not only labour-intensive but left opportunity for human error to creep in.
She couldn’t find a single affordable solution that could manage all aspects of her property. That’s when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.
The software worked wonders for the Bliss Hotel and soon piqued the interest of other hotels in the region. Soon it was clear that there was a great demand for this all-in-one solution! They officially launched RoomRaccoon in January 2017, and six months later, they had over 100 hotels on board.
2015
2016
Nadja and Tymen began building software that would solve Nadja’s three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat!
2017
How It’s Going
Today, RoomRaccoon is the hotel management system of choice for independent hotels and accommodation businesses. We serve thousands of hotels globally in over 50 countries with our technology.
Every day the 100+ ‘Raccoon’ team works hard to empower hoteliers with technology that drives better-performing hotels and guest experiences. We have headquarters in two vibrant cities on opposite sides of the world, Breda in the Netherlands and Cape Town in South Africa. Plus offices in Valencia, Spain and Lisbon, Portugal.
Tymen
Nadja
OUR MISSION
To be the leading all-in-one hotel management platform for independent hoteliers that maximizes revenue, streamlines operations, and delights guests.
OUR VISION
To empower independent hoteliers everywhere.
WHO DO WE EMPOWER ?
RoomRaccoon empowers independent hoteliers through automation, offering an all-in-one hotel management experience without the hassle of complex integrations. Independent hoteliers are mavericks who break free from conventional norms and refuse to be limited by the status quo. At RoomRaccoon, we defy the traditional rules of hotel software development, forging our unique path toward an entirely fresh and innovative approach to hotel management.
WHY DO INDEPENDENT HOTELIERS LOVE
ROOMRACCOON ?
• Hoteliers can unlock new revenue streams and optimise existing ones, ensuring sustainable growth.
• Hoteliers can elevate the management of their property through seamless streamlining of daily front-desk and behind-the-scenes operations, enhancing overall efficiency.
• Hoteliers can enhance the guest journey and delight guests with automated personalization and management, resulting in unforgettable experiences.
No two independent hoteliers are alike: from vacation rentals to hostels and urban boutique hotelseach one stands out with its distinct character and offerings. For independent hoteliers with multiple properties, RoomRaccoon’s unique approach and cloud-based system makes managing multiple properties effortless. Allowing you to prioritise your guests and save valuable time that would otherwise be spent managing multiple properties individually.
OUR HOTELS REDEFINING SUCCESS IN HOSPITALITY
RoomRaccoon offers many features to elevate hotel operations, boost revenue and captivate guests. Discover the hotels that are leading the pack in property management and innovation. We’re proud to present these case studies from our distinguished hoteliers.
VIEW CASE STUDIES
Brewhalla
The Craft Beer Inspired Experience
Crafted Customization and Integration
Our hotel management system empowers the Brewhalla team to maximize direct bookings and save on commissions. RaccoonPay’s seamless integration enhances user experience and strengthens online security, reducing the risk of chargebacks.
Over 70% Direct bookings with 0 commission. Plus 97% of payments are processed by RaccoonPay with 0 chargebacks.
ABOUT | Brewhalla is a multi-functional establishment in the heart of Fargo, North Dakota, where hospitality meets brewing. It opened its doors in March 2023 and offers much more than just a place to stay. Brewhalla is a vibrant hub of local culture, creativity, and community connection.
SW Beach Advanced
Automation For A Modern Beachside Retreat
Offering a Contactless Guest Arrival Experience
RoomRaccoon’s all-in-one system has transformed SW Beach Hotel’s operations, providing guest-centric features perfect for boutique hotels. The online check-in/check-out feature has significantly reduced wait times with 75% of guests using online check-in. The implementation of RaccoonPay has streamlined payment processing, and the RaccoonPay Card Machine allows for error-free in-person payments directly from guest reservations.
With 75% of guests using the online check-in feature, the team could focus on enhancing the guest experience instead of managing the front desk.
ABOUT | SW Beach Hotel is a 9-bedroom boutique hotel located in the heart of Hermosa Beach, California. It is the newest addition to Hermosa, situated just steps away from the beach, restaurants, bars, and entertainment. The hotel offers luxurious accommodations with modern furnishings and bold, flashy decor reminiscent of the famous Las Vegas.
Edgartown Commons
Hospitality Reimagined
In Historic Estate
Revolutionizing Operations with Channel Management
RoomRaccoon’s channel manager has helped the staff at Edgartown Commons cut down on administrative time. By providing a centralized platform for managing multiple booking channels simultaneously, RoomRaccoon streamlines the process of updating rates, availability, and reservations across various channels.
Edgartown Commons saves 7 hours per week with RoomRaccoon’s channel manager, complete with two-way connections to local and international booking channels.
ABOUT | Edgartown Commons is in the heart of historic downtown Edgartown and features a unique array of 30 vacation apartments on a charming campus of 6 historic buildings. Each rental unit features a fully equipped kitchen, with on-site laundry and free parking.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
More direct bookings, with no added commission. Turn your website visitors into paying guests with our customizable hotel booking engine that offers a personalized booking journey and live availability. Guests can experience convenient perks like online check-in, immediate add-on options, and discounts on direct booking.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Manage your distribution effortlessly with our high-speed channel manager.
Increase your hotel’s profitability with our channel manager, connected to 100+ booking channels with a 5-second synch time. RoomRaccoon seamlessly communicates live rates and availability from the channel manager to the reservations calendar.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Everything you’ll ever need to boost your property’s performance and streamline your team’s operations in one intuitive interface. Our PMS features automate administrative tasks, reducing manual error, decreasing wasted time, and increasing revenue. Delight prospective customers with guest-centric tools to deliver an integrated, frictionless user experience.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Secure, seamless and savvy, RaccoonPay is our fully integrated all-in-one payment system. RoomRaccoon’s payment system uses automation and 3D security to process all your transactions, instantly saving you time and costs.
OUR CORE PRODUCT
Booking Engine
Channel Manager
Property Management System
RaccoonPay
Reporting
Get real-time data on your business with RaccoonReporting, our hotel reporting module. View key hotel performance metrics presented in a clear visual layout—no calculations needed! For our premium and enterprise users, we offer advanced reports that provide comprehensive revenue data to track revenue against your target budget. These reports include Year-on-Year Reports and Actual vs. Budget Reports.
UNIQUE UPGRADES
RACCOON PAY CARD MACHINE
The RaccoonPay Card Machine is the perfect way to complete your RaccoonPay experience. With fully automated cardpresent transactions, the RaccoonPay Card Machine makes payments quicker, reporting reliable, and guests happier
RACCOON HOUSEKEEPING
Keep your hotel spotless with the help of RacccoonHousekeeping – a fully integrated housekeeping module. Manage your team and property efficiently and stay updated with all housekeeping and maintenance activities from the embedded housekeeping dashboard.
RACCOON UPSELL
Diversify your revenue and create memorable and personalised selling opportunities with RaccoonUpsell.
RaccoonUpsell is our automated upselling tool that is customizable and smart. Allow your guests to select add-ons such as spa treatments, local activities, and room upgrades before arrival.
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“Guests have us at the top of their list because they are prompted by the extra services we offer as they make their booking. RaccoonUpsell helps us generate additional sales and increase our ancillary revenue in the services that we do offer.” Buff & Fellow
WESKUS
RACCOON REV
Boost your room revenue using competitorbased dynamic pricing. Ensure you’re offering your hotel rooms at the optimal price and time with RoomRaccoon’s advanced dynamic pricing scenarios. RaccoonRev, our competitor analysis tool, factors in availability, timing, and your competitors’ room pricing, empowering you to make well-informed decisions and implement a more strategic pricing strategy.
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RACCOON ID
Digitalise passports for faster check-ins with a hotel ID scanner. Simply scan the passport to auto-populate the guest details in the check-in fields – no more manual entries or front-desk hassle.
WEBSITE BUILDER
Create a visually stunning website that converts visitors into paying guests with RoomRaccoon - no coding required! Simply drag and drop your design into a unique template and customize it to create the website you’ve always wanted. Showcase your property, offer discounts to visitors and engage new guests by attractively displaying your additional services.
HOTEL
MARKETPLACE
Create your dream hotel management system with our wide array of optional integrations. With global partnerships and localised integrations on offer, you hold the power to create a truly tailored hotel management system.
• Booking Channels
• Door Lock Technology
• Concierge App
• POS & Restaurant Management
• Reputation Management
• Accounting & Finance
• CRM & Marketing
• Revenue Management
WHICH INTEGRATIONS ARE BEST FOR YOUR HOTEL?
If you’re uncertain about the integrations best suited to your hotel, feel free to contact our team. We’re here to provide advice and assist you in determining the best choice for your needs.
ROOMRACCOON ONBOARDING
SEAMLESSLY START YOUR JOURNEY
Adopting a new software solution can be complicated – but it doesn’t have to be. With RoomRaccoon, we’re with you every step of the way during your onboarding.
Find out what you’ll be getting your paws on during your RoomRaccoon journey.
HOW IT WORKS
Interactive & Informative
Our implementation managers are specialists in hotel management software solutions, and they empower you to run your hotel with expertise! You’ll be invited to informative training sessions with real-time demos and a live Q&A session.
Your Place At Your Pace
While we aim to get our hoteliers ready to roll as soon as possible, you’re always in control of the pace. Need an extra session or a recap? You’re in the driver’s seat in your RoomRaccoon implementation journey.
Comprehensive & Complete
Our Implementation Managers liaise with you throughout training to ensure that you understand your new software skillset. Our implementation plan has comprehensive training sessions to set you up for success – from the outset.
LEARN MORE
Resources From All Sources
We love seeing hoteliers get the best out of our hotel management system. That’s why your education doesn’t end with implementation. Our Help Center and Raccoon Academy empower users with top tips and tactics for using RoomRaccoon to its full potential. If your team prefers hands-on training, our training and development specialists also host virtual and locationbased product Masterclasses to help you maximize the RoomRaccoon system.
INVEST IN A FLEXIBLE SOLUTION FOR YOUR HOTEL
RoomRaccoon offers some of the most flexible and transparent pricing on the market. With a variety of standard capabilities and the option to choose your own upgrades, you can create your perfect solution.
JOIN THE HOTELIERS LEADING THE HOSPITALITY INDUSTRY
RoomRaccoon empowers hoteliers with an integrated platform to manage expenses, control operations, and delight guests through process automation. Our fully integrated platform has all the necessary core tools: a robust property management system, a built-in booking engine, and one of the world’s fastest channel managers.
With a user rating of 4.9 out of 5 on Hotel Tech Report, we are one of the top 3 Hotel Management Software’s on the market. RoomRaccoon was a finalist for the Hotel Tech Report 2023 Best HMS and has recently been named the Best Ease of Use HMS 2023 by Capterra. Our team would love to have a conversation with you to learn more about your property and explore how RoomRaccoon could help your business.
