The HMS that makes you more
Manage your entire hotel with one powerful hotel management software.
Built for independent hoteliers who want more
RoomRaccoon is the all-in-one hotel management system that makes ambitious hoteliers unstoppable —more efficient, more profitable, more in control.
No more juggling disconnected tools or drowning in manual tasks. RoomRaccoon replaces the chaos with one smart ecosystem that automates operations, drives direct bookings, and unlocks new revenue. Whether you’re opening your first property or scaling fast, RoomRaccoon grows with you. No bloat. No barriers. Just smarter hotel management that works as hard as you do.
Easy to use
Our superpower? Intuitive design, empowering every user to manage bookings, generate reports, and navigate with ease.
Automated & efficient
Cut the busywork — automate invoices, payments, and guest communication, so you can focus on hospitality.
Smarter pricing. Stronger revenue.
Dynamic pricing, powered by AI — adjusting your rates in real-time based on demand signals like weather, events, and competitor shifts.
Real-time updates
The RoomRaccoon Channel Manager is the fastest way to sync availability, rates, and guest details, so you never miss a booking.
The Assembly House, Norwich
Our journey 2017 2019
Complete expansion into 12 new markets!
Founded by a hotelier and technologist, RoomRaccoon officially launches.
We won “ Best Hotel Management System” at the HTR Awards by helping hoteliers stay resilient when it mattered most.
And in 2021, we did it again.
RoomRaccoon’s Nadja Buckenberger named Founder of the Year.
We acquired Belgian PMS provider Lobbi to connect with more hoteliers in the heart of Benelux.
We acquired Irish PMS provider iHotelligence to bring even more value to hoteliers in the region.
Back-to-back wins for Best Hotel Channel Manager in 2023 and 2024.
Core Platform
All systems go. One platform to run your hotel with speed and confidence.
A powerful Property Management System (PMS) that keeps your entire operation in sync, from front desk to housekeeping. At its core is an intuitive reservation calendar that makes your day effortless to manage. Level up with online check-ins, upsells, flexible invoicing, revenue reporting, F&B, group bookings, guest communication, and more — all in one seamless system.
More direct bookings. Stronger guest loyalty. Get more done, faster.
A customisable booking engine built for your brand and rate plans — from flexible and non-refundable options to packages. Let groups book with room allotments, and travel agents access negotiated rates via booking codes. Boost sales with add-ons, discount codes, a price comparison widget, and powerful Google Hotels integration.
CHANNEL MANAGER
More visibility, fewer headaches.
An award-winning, responsive channel manager that connects to your preferred OTAs and booking sites, helping you reach thousands of new guests and fill your calendar faster. Stay in control with channel-specific pricing, dynamic pricing rules, and fast single or bulk rate updates — all in one place.
PAYMENTS
More payment options. Less friction.
An integrated payment processing system to seamlessly take and manage payments. Build your ideal payment flow with flexible options — seamless website payments, Advance Collect automation, card-on-file storage, or front desk card terminals. Fully PCI compliant and 3D Secure, with dashboards to track chargebacks and virtual credit cards (VCC).
Upgrades
More exciting tools to expand your capabilities.
Revenue Operations
RaccoonUpsell
Increase guest spending by offering them relevant add-ons through a digital guest service menu, RaccoonUpsell.
RaccoonRev
Level up your pricing strategy with competitor insights and dynamic pricing rules to win more bookings.
RaccoonID
Make guest registration a breeze with a digital ID and passport scanner that auto-fills guest details.
RaccoonCardMachine
Take in-person payments with an integrated card machine, letting guests tap or swipe at the front desk.
RaccoonRev Plus
Get intelligent rate changes using a powerful AI-based tool that analyses your booking trernds, local demand shifts, and weather forecasts.
RaccoonHousekeeping
Organise, track, and automate all housekeeping and maintenance activity with RaccoonHousekeeping.
Guest Experience
RaccoonSite
Create a hotel website—no coding needed. Choose Lite for a quick DIY setup or Plus for expertbuilt perfection
RaccoonWhiteLabel
White-label your Booking Engine with a custom domain and remove branding from guest-facing documents.
Integrations Hub
With 300+ trusted integrations, our industry partners help your business grow in even more ways. They offer a wide range of tools and features, from accounting automation to digital door locks.
Local hotels
Passport Group
• 8 hours saved per week through automation
• 80% average occupancy maintained year-round
• Improved staff satisfaction thanks to intuitive UX L’Enclume
• 62% of bookings made directly via the website booking engine
• 571% ROI from the RaccoonUpsell upgrade
• 30% increase in occupancy and a 12% year-on-year boost in RevPAR
“In my view, having access to a dynamic pricing tool is invaluable. I would dread to think of the countless hours I would spend each week on competitive analysis and setting up all these dynamic tools.”
Jake Berridge - Owner
• £1,000 saved monthly on OTA commissions
• 80% occupancy sustained year-round
• Zero billing errors with seamless POS integration
The Bull Auberge Suffolk, England | 11 Rooms
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Schedule a personalised walkthrough, on your time, at your pace.
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