BENOY’s APAC leadership:
their views and vision for the future
enoy is a world-class architecture and design firm, with over 70 years of history, having been established in 1947. In 2020, Benoy will be celebrating 20 years in Asia. In these 20 years, Benoy has collaborated on the architecture and design of some of the most iconic commercial buildings and landmarks across the region, such as Jewel Changi, ION Orchard, Iconsiam, Elements, IFS, iAPM and a host of others. In this special 100th edition of PRC magazine, we decided to sit down with Benoy’s APAC leadership team to discuss their views of what makes Benoy unique in Asia, their favourite projects, and what visions they have for the future.
WHAT SETS BENOY APART Compared to other architecture and design firms in the region, there are a few qualities that make Benoy stand out, according to its leadership. “Understanding the user journey” is one of the most important aspects, explains Trevor Vivian, Benoy’s Global Director and Head of APAC. Before starting a project, Benoy always considers how the end result will facilitate a user journey that is memorable, exciting and effortless. In other words, Benoy puts the user at the heart of its design philosophy. “A building should accommodate the needs of the user, rather than the other way around,” concludes Trevor. Benoy’s value proposition isn’t limited to user-centric designs, but also commercially viable developments. “We approach every project with an eye to it being a commercial success for our clients,” says Darren Cartlidge, Regional Operations Director. The firm calls this principle “commercial creativity,”
which means that the company is committed to being creative and innovative in a manner that fulfils commercial aspirations. Darren adds that the company operates as “one Benoy” despite having design studios spread across Asia and the rest of the world. In practical terms, this means that teams from different studios cooperate together, rather than operate in siloes, enabling the cross-fertilization of ideas, leading to stronger and more compelling design proposals. Terence Seah, Head of Singapore Studio, claims that Benoy’s ability to “pay attention to client needs and fulfil their value aspirations” is also a distinguishing factor. Terence asserts that Benoy builds trusted partnerships with clients, through “deep listening and collaboration.” This collaborative, rather than transactional approach, makes clients believe that Benoy has their main interests at heart, often leading to repeat business opportunities. Qin Pang, Head of Shanghai Studio, says that Benoy’s heritage of being a family business has led to a mind-set where the company is diligent, rational and cautious in the pursuit of profits and expansion of the business. This means that Benoy does not accept every project that comes its way. “Quality is more important than quantity,” explains Qin, and the firm carefully considers whether it has sufficient resources, manpower, and expertise to invest in a particular project. In this way, Benoy only commits itself to projects it knows it will succeed in. This results in superior client service, compared to other design and architecture firms that are more liberal in their selection of projects.