Green Ridge Member Handbook (r.1/2018)

GREEN RIDGE Recreation Center www.GreenRidgeRecreationCenter.com

Why Green Ridge?

Offering you more recreational programs, classes, choices and equipment than any other facility.

Our Expertise: Helping beginners build confidence through skill acquisition.

Our Passion: Inspiring you to make recreation a permanent part of your life.

Our Promise: For you to feel welcomed and help you get the results that’ll make a difference.

GREEN RIDGE Recreation Center www.GreenRidgeRecreationCenter.com Member Handbook

Message from the Center Manager (page 5) Staff Directory (page 7)

Membership Services • • • • • • •

Chapter 1 – Membership (page 9) Chapter 2- Wellness (page 11) Chapter 3- Group Fitness (page 13) Chapter 4 - Indoor Aquatics (page 15) Chapter 5 - KidZone , KidVenture & Activity Room (page 17) Chapter 6 - Gymnasium (page 19) Chapter 7 - Splash Valley (page 21)

Our Premier Services • • • • • •

Chapter 8 - Personal Training (page 23) Chapter 9 - Group Training Club (page 25) Chapter 10 - Programs & Camps (page 27) Chapter 11 - Swimming Lessons (page 29) Chapter 12 - Parties & Rentals (page 31) Chapter 13 - Rewards / Referrals / App (page 33)

Our Center Policies & Guidelines

• Chapter 14- Center Schedule (page 35) • Chapter 15 - Other Policies (page 37)

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“Here is a simple but powerful rule…always give people more than they expect to get.”

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-Nelson Boswell

Welcome to Green Ridge! read once about Harley Davidson’s CEO stating; Iaccountants “we designed a product that allows 44-year old the ability to put on leather outfits, drive

through small towns, and scare people.” Reading this, it is was pretty clear to me why Harley Davidson existed.

With any great company it’s important for them to know why they exist in order to do extraordinary things.

We figured out why we exist the day we opened our doors in 2010, to give people experiences that enhance their lives so they can get the most out of life through recreation.

Knowing this, we truly understand we have to be much more than just a recreation center. The experiences we create have to be truly enjoyable ones so that you’ll always want to be part of our Green Ridge family. Why you ask? Because being part of Green Ridge means “healthy fun for everyone”, whether it’s exercising, training, playing, learning, connecting with others, or rejuvenating by becoming the best you can be, it happens here. We want recreation to be a permanent part of your life, so you live a healthier and fulfilled lifestyle.

It’s important that you know about us in regards to your experience with us.

We live by four core values. They are integrity, extraordinary customer service, exceptional physical environment, and hard work. These aren’t just words; we live by these values every day. In addition, we train our staff to exude these values through their work and interactions with our members and guests. For we know it’s our staff that makes the greatest impact on your experience with us.

As you embark on your time with us, share your suggestions, ideas and likes.

This helps us provide better services, programs, and classes. Plus, it allows us to follow trends within the center. On the flip side, don’t hesitate to bring us your dislikes or concerns. This helps us make corrections or make some things even better.

In the end, we are delighted that you have chosen us. We are confident that we have the best staff to serve you, the most unique facility and amenities to offer you, along with the most loyal members around. We live and love recreation.

Welcome to Green Ridge Recreation Center.

Scott Shiflett Green Ridge Center Manager 5

“Take time to appreciate employees and they will reciprocate in a thousand ways.�

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Staff Directory This page shows full time staff only.

Administration

Scott Shiflett Center Manager (540) 777-6301 sshiflett@RoanokeCountyVA.govv

Audrey Palmer Business Services (540) 777-6309

Amy Owens Membership Services (540) 777-6311

apalmer@RoanokeCountyVA.gov

aowens@RoanokeCountyVA.gov

Aquatics

Sheryl Grigg Customer Service sgrigg@RoanokeCountyVA.gov

Programs

Jen Ewan Aquatics Supervisor (540) 777-6303

Paige Hickey Aquatics Specialist (540) 777-6302

jewan@RoanokeCountyVA.gov

phickey@RoanokeCountyVA.gov

James Basham Program Supervisor Parties & Rentals (540) 777-6316

Tammy Tejada Programmer (540) 777-6315 ttejada@RoanokeCountyVA.gov

jbasham@RoanokeCountyVA.gov

Operations

Wellness

Paula Falcon Wellness Supervisor (540) 777-6310

Jull Green Wellness Coordinator (540) 777-6310

Allen McGrady Operations Supervisor (540) 777-6307

pfalcon@RoanokeCountyVA.gov

jgreen@RoanokeCountyVA.gov

amcgrady@RoanokeCountyVA.gov

Caleb Hutton Operations chutton@RoanokeCountyVA.gov

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“Progress, of the best kind, is comparatively slow. Great results cannot be achieved at once; and we must be satisfied to advance in life as we walk, step by step. �

-Samuel Smiles

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Your Membership Includes 1.

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Center access over 100-hours per week Over 200-staff who are delighted to help you Over 90-strength and cardio machines Personal TVs on cardio equipment Well-equipped free weight area Over 180-group exercise classes monthly Wellness equipment orientations Indoor pool with spray ground, current river, slide, lap lanes, and spa 9. Use of KidZone, KidVenture, and Activity Room (only for children who are listed on a membership plan such as a family, single parent or youth membership) 10. Use of the Activity Room 11. 2-full size hardwood floor basketball courts 12. 2-volleyball courts, 1 pickleball court and 6-basketball backboards 13. Member rewards and referral program, discounts, and app 14. Ten guest admissions per year (member must be present)

LEARN ABOUT MEMBERSHIP BENEFITS

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“Take care of your body. It is the only place you have to live. ”

-Jim Rohn

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Wellness Area Quality of life is important to us; that’s why we’ve equipped our wellness area with the most engaging, versatile equipment with accessories available. Plus, we work to help remove the things that can demotivate so our members and guests have a better opportunity to achieve their desired results while building some lasting friendships. In short, it’s the gift of fitness that we work to give all our members and guests so they can reach a healthier lifestyle. We also offer a Member Fitness Challenge as a free benefit, to help you keep focused during your journey.

HOW TO GET STARTED

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“Motivation is what gets you started. Habit is what

keeps you going.�

-Jim Ryan

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Group Fitness (land & water) Fun, inspiration, and camaraderie are what our group fitness classes are all about. We know the importance and value of feeling a sense of belonging and what it means to accomplish things as a group, that’s why we work to ensure our classes are motivating, memorable, and purposeful. Plus, they’re inviting, as it never hurts to make new friends.

SEE PROGRAM SCHEDULES

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“The water doesn’t know

how old you are.”

-Dana Torres

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Indoor Aquatics Family fun was a key aspect in designing our indoor aquatics area. That’s why we equipped our pool with a spray ground, spa, a mini-lazy river, lap lanes, and a twisting water slide. So if you’re looking to relax, swim, splash, or slide, you’ll find it in our pool. Plus, we take water safety seriously.

That’s why our lifeguards are certified by Jeff Ellis & Associates, the leading industry association that certifies lifeguards and pool operations worldwide.

HOW TO GET STARTED

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“It is a happy talent to know how to play.”

-Ralph Waldo Emerson

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KidZone, KidVenture & Activity Room We’ve created such an engaging experience for kids; they’ll want to drop their parents off at the center.

That’s why we do not want any obstacle to deter our members from their daily workout routine including trying to find a babysitter. As a member benefit for children, single parents & families we happy to take care of your children while you take care of you!

• KidZone ages 6 weeks to 9 years • KidVenture 5 years to 9 • Activtiy Room 9 years and older without parent

LEARN ABOUT ACTIVITY ROOM LEARN ABOUT KIDZONE/KIDVENTURE

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“You don’t play against opponents, you play against the game of

basketball.”

-Bobby Knight

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Gymnasium Our gymnasium was built for year round fun no matter what the weather. With 6-backetball goals, 2-volleyball courts, and a pickle ball court, you can pretty much always find some members or guests to energize you into a fun, competitive arena.

Who knows, you just might make that winning shot.

HOW TO GET STARTED

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“Being happy outside the pool means fast swimming in the pool.�

-Eric Shanteau

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We built our water park with just one thing in mind…fun. With two 34-foot high slides, a current river, children’s spray ground, concessions, and Kona Ice, we’ve created the place to be for summer. Add in themed event nights, occasional food trucks, and you’ve got a great place to be all summer long. Plus, nothing beats our park when it comes to safety as all our lifeguards are certified by Jeff Ellis & Associates.

HOW TO SPLASH INTO THE FUN

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“What you get by achieving your goals is not as important as what you become by achieving

your goals.�

-Zig Ziglar

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Personal Training To us, personal training is just that… personal. Through careful assessment, understanding, and encouragement, we give our clients the motivation, accountability, and discipline to attain results they cannot achieve on their own.

It’s this attention to detail that gives our clients the best chances of reaching their goals. Whether through individual, small group, or group sessions, we’ll help you become better so you can lead a more productive and enjoyable life.

HOW TO GET STARTED

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“Successful weight loss takes programming, not

willpower.”

-Phil McGraw

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Group Training Club Maximize your workouts in a small group with the help of a certified personal trainer. This is our premier ongoing wellness program that embodies teamwork, encouragement, and results. Since its inceptio, we’ve helped over 1000-participants loose over 15,000pounds, make new friends, and improve their livelyhood. Set in small groups, the camaraderie and results are too good to pass up.

HOW TO GET STARTED

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“Leave all the afternoon for exercise and recreation, which are as necessary as reading.

I will rather say more necessary because health is worth more than

learning.�

-Thomas Jefferson

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Programs & Camps Whether you’re seeking to learn how to cook, learn a new language, help Fido behave better, or give your kids a great camp experience, our programs and camps can help. From German Cooking, to Spanish for Beginners, Dog Obedience 101, or full-day summer camps, we make learning something new enjoyable and memorable. In fact, with our camps you may find one week isn’t enough.

SEE OUR CURRENT LINEUP

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“Swimming is a confusing sport, because sometimes you do it for fun, and other times you do it to not die. When I’m swimming, sometimes I’m not sure

which one it is.”

-Demetri Martin

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Swimming Lessons There are few things in life worth more than learning to swim. That’s why we offer levels of instruction for all ages both semi-private and private. Whether you’re a beginner, immediate, or seasoned swimmer looking to swim even better, we can help. Plus, all our instructors are certified under the American Red Cross as water safety instructors and we were SWoCo’s Best Swim Club for 2015.

HOW TO GET STARTED

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“Every year on your birthday, you get a chance to start new.”

-Sammy Hagar

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Parties & Rentals Seeking to have your next birthday party or rental event stand out from the crowd? There’s no better place to do it then Green Ridge.

Whether it’s an indoor pool party, Splash Valley party, or indoor rental space you’re looking for, we can host it. With party/rental capacities up to 600+folks, we can help make your next engagement a memorable one. Plus, we were SWoCo’s Best Birthday Party Destination in 2015.

HOW TO GET STARTED

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“For every disciplined effort there is a multiple

reward.”

-Jim Rhon

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Rewards / Referrals / App We believe strongly in giving back to those who invest in us, that’s why we give back as often as we can. Whether through appreciation days, member/frequent user discounts, member referral program, and our own Roanoke County Parks, Recreation and Tourism App, we’re always looking for ways to thank our memebrs.

HOW TO GET STARTED

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“A satisfied customer is the best business strategy of

all.�

-Michael Le Boeuf

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Our Center’s Schedule We work to balance between being open as much as we can while at the same time giving our great employees time off to be with their families, especially during the holidays. Plus, there are times of the year where we host several events that take up different areas of the center. These events are important to us as they allow us to showcase the center while keeping membership prices as affordable as possible. Rest assured, we’ll make every reasonable attempt to inform you ahead of time when these events will take place.

SEE CURRENT OPERATING CALENDAR

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“Wherever you go, no matter what the weather, always bring your own

sunshine.”

-Anthony J. D’Angelo

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Our Policies & Guidelines We want your time with us to be productive and enjoyable. To help ensure that, we’ve created policies and guidelines that are succinct and easy to adhere to because we believe not everything needs a rule. To learn more, click the links below:

Center’s Overall Policies and Guidelines Wellness Kid Zone/Activity Room Gymnasium Aquatics Splash Valley Group Fitness

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Healthy Fun For Everyone!

Since 2010