WHAT’S IN YOUR CLEANING PRODUCTS?
CREATING A POSITIVE COMPANY CULTURE FOR CLEANERS
LOOKING AHEAD AT THE TOOLS TRANSFORMING RESTROOM MAINTENANCE
WHAT’S IN YOUR CLEANING PRODUCTS?
CREATING A POSITIVE COMPANY CULTURE FOR CLEANERS
LOOKING AHEAD AT THE TOOLS TRANSFORMING RESTROOM MAINTENANCE
Sumit and Geetika Punchhi are building a legacy with hard work and dedication
Poor indoor air quality leads to absenteeism, reduced concentration, and adverse health effects.
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Staying sustainable Choosing practices for effective cleaning and environmental responsibility by Jim Flieler
16 Winter work Practicing cold-weather outdoor maintenance
6 What’s in your cleaning products? Safe and effective cleaning means understanding the science of cleaning chemicals by Dr. Gavin Macgregor-Skinner 22 The great indoors A fresh take on IAQ by David L. Smith
8 Tech check Looking ahead at the tools transforming restroom maintenance by Ronnie Philips, Ph.D.
Expert floor care Tips to tackle winter weather by Daniel Loosemore
“The cleaning industry plays a vital role in maintaining health and safety, ensuring that workplaces, public spaces, and homes are free from harmful pathogens and pollutants.”
With fall’s arrival comes cooler temps, shorter days, and winter on the horizon, bringing unique seasonal challenges and opportunities to cleaning and maintenance, as we head towards a new year.
Our fall/winter issue focuses on weather-related matters, with expert tips on winter floor care and how to keep outdoor workers safe and protected through the winter months.
Our cover story profiles Sumit and Geetika Punchhi, a husbandand-wife team who are forging ahead in the competitive cleaning market with passion and perseverance. Arriving in Canada in 2023 and opening their doors in 2024, we learn about their journey as they strive to create a legacy, foster community connections, and maintain a higher standard for their business.
As we spend more time inside during the colder months, health and safety remain at the forefront, and we highlight the importance of IAQ, looking to experts for guidance on adapting to evolving guidelines for the safety and well-being of your building occupants. We also cover the science of cleaning chemicals and why knowing what’s in your products is vital for your staff, people in the building, and your business.
Many companies continue to struggle with labour shortages and high turnover, and we dive into company culture, taking a look at what it takes to hire top talent and retain great employees. For our Expert Q&A, we chat with Shafiq Mohamed, owner of Stratus Building Solutions of Hamilton. He provides insight on how companies can use culture to set themselves apart from the competition for staffing success.
Technology and sustainability remain top of mind as we head into 2025, and we spotlight both in this issue. Smart restroom solutions abound, and we examine how today’s top tech plays a pivotal role in streamlining operations, improving maintainer productivity, and achieving meaningful results.
Going greener? We feature tips on essential practices to maintain sustainable environments while ensuring compliance with safety and environmental standards, leading to healthier environments for both workers and occupants.
Our ISSA Today section previews the upcoming ISSA Show North America 2024 event, taking place November 18-21, offering the opportunity for professionals to elevate their careers and businesses while staying at the cutting edge of industry trends. Among the highly anticipated events is Canada Night, where Canadian professionals can connect, network, and celebrate their contributions to the industry.
As we finish off the final quarter of 2024 and approach a new year, this issue covers some of the challenges and opportunities that cleaning and maintenance professionals manage during the fall and winter months.
Can’t wait for you to read this issue!
JESSICA BRILL jessicab@mediaedge.ca
Publisher Ron Guerra rong@mediaedge.ca
Editor Jessica Brill jessicab@mediaedge.ca
Art Director Annette Carlucci
Graphic Designer Thuy Huynh-Guinane
Production Ines Louis Coordinator Inesl@mediaedge.ca
Sales Sean Foley seanf@mediaedge.ca
Contributing Writers Jim Flieler
Daniel Loosemore Tanja Nowotny Ronnie Philips, Ph.D. Dr. Gavin MacgregorSkinner
David L. Smith
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Safe and effective cleaning means understanding the science of cleaning chemicals
by Dr. Gavin Macgregor-Skinner
The cleaning industry plays a vital role in maintaining health and safety, ensuring that workplaces, public spaces, and homes are free from harmful pathogens and pollutants. Most people spend 90 per cent of their time in built environments. However, for facility managers who are responsible for cleaning and maintenance, and for frontline essential cleaning professionals, understanding the ingredients in cleaning products is critical. This is important, not only for the effectiveness of the cleaning products but also for the safety of the workers who use them.
ISSA, the worldwide cleaning industry association, emphasizes the importance of training in the cleaning industry, conducting in-person workshops for “essential cleaning professionals.” These workshops highlight the significant knowledge gaps among workers, particularly in their understanding of the chemicals they handle daily.
Cleaning is an investment in human health, the environment, and an improved bottom line. ISSA aims to bridge the knowing-doing gap (the disconnect between knowledge and action) by providing essential insights into the ingredients found
in cleaning products and the potential risks associated with their use.
THE IMPORTANCE OF INGREDIENT KNOWLEDGE
ISSA research highlights the alarming fact that 90 per cent of participants could not recall a single ingredient in the cleaning products they used at work. This lack of awareness poses a significant risk to both workers and the environments they clean.
Cleaning products are categorized into general-purpose cleaners and specialty cleaners, such as kitchen, bathroom, glass,
carpet, floor care, and furniture cleaners. Each of these products may contain a wide variety of chemical ingredients, each with its own specific purpose, such as surfactants, solvents, bleaches, enzymes, and more.
Understanding these ingredients is crucial because different chemicals may react differently when combined or when exposed to various conditions, such as heat or light. This awareness is not just about knowing what is in the product but also understanding how these chemicals interact and what safety precautions should be taken.
Surfactants: These are critical in most cleaning products, helping the product to wet surfaces, emulsify greasy soils, and lift away dirt.
Solvents: These dissolve soils, making them easier to remove. However, some solvents can be hazardous, especially when inhaled, so proper ventilation and protective equipment are essential.
Builders: Builders adjust the pH of the cleaning product, optimizing cleaning performance and suspending soils.
Bleaches: These chemicals oxidize and remove soils, often lightening the colour of stains. Bleaches can be particularly hazardous if mixed with other chemicals, such as ammonia, leading to the production of toxic gases. Enzymes: These accelerate chemical reactions, breaking down soils more effectively.
Chelants: These bind to positively charged metal ions like calcium and magnesium in water, to prevent them from interfering with the cleaning process. Without chelants, more surfactants would be needed, or users would have to use more cleaning products, increasing the cost and potential exposure to chemicals.
Biological additives: These break down organic soils into smaller particles, allowing them to be more easily emulsified by surfactants and removed.
Preservatives: To ensure that cleaning products remain effective for months after production, preservatives are added. These
prevent the growth of bacteria or mould within the product itself, which could otherwise degrade its effectiveness.
While the ingredients in cleaning products are designed to be effective, they also come with potential risks. If used incorrectly they can be toxic, explosive, flammable, selfreactive, oxidizing, or corrosive. Exposure to certain chemicals can cause health issues ranging from minor irritations to serious conditions like asthma or cancer.
Inhalation of volatile organic compounds (VOCs) from cleaning products can worsen indoor air quality, leading to respiratory issues. The way a product is applied can also influence exposure levels. For example, aerosol sprays disperse chemicals in fine droplets, which are more likely to be inhaled, whereas pump dispensers emit larger droplets that are less likely to be inhaled but may cause skin contact issues. Moreover, some chemicals in cleaning products can react with substances in the air, such as ozone, to produce secondary pollutants like formaldehyde, which are harmful to human health.
Understanding the chemical ingredients in cleaning products is not just about safety but also about compliance. Products containing hazardous chemicals must be accompanied by a Safety Data Sheet (SDS) that provides detailed information on the chemical’s identity, health and physical hazards, exposure limits, and necessary precautions.
However, as mentioned, many workers do not know how to interpret the information
provided on these labels or in an SDS. For instance, terms like “handle in accordance with good industrial hygiene and safety practice” are often too vague for workers to implement effectively.
To address this, it is crucial for employers and facility managers to provide training on how to read and understand product labels and safety data sheets. Workers should be taught to recognize hazardous chemicals and understand the risks associated with them. For example, labels might list a solvent like 2-butoxyethanol under different names like butyl cellosolve or butyl glycol or ethylene glycol monobutyl ether (EGBE), making it difficult for workers to identify if it is a hazardous substance.
As the industry moves towards safer and more sustainable cleaning practices, there is a growing need for education and technical assistance to help protect the health of buildings, occupants, and the environment. ISSA is partnering with universities and community colleges to develop tools and educational resources that help businesses and disadvantaged communities make safer choices in their cleaning practices.
For those who are involved in the cleaning and maintenance of any type of building, the key to safe and effective cleaning lies in knowledge and understanding the ingredients in cleaning products. By being informed about the chemicals in these products and the potential risks they pose, you can ensure that the products you supply are used safely and effectively. This not only protects the workers who use these products but also contributes to a healthier indoor environment for everyone. /
Dr. Gavin Macgregor-Skinner is the Senior Director of the Global Biorisk Advisory Council ® (GBAC), a division of ISSA. He is an Associate Professor at the Penn State College of Medicine. As an infection prevention expert and university professor, he works to develop protocols and education for the global cleaning industry to empower facilities, businesses, and cleaning professionals to create safe and healthy environments.
by Ronnie Philips, Ph.D.
Smart restroom solutions hit the facility maintenance market in earnest in 2018, offering early adopters an opportunity to use the Internet of Things (IoT) to gather data in real time from sensors placed in various pieces of restroom equipment. The technology allows facility managers and maintainers to remotely monitor restroom conditions, and the data gathered helps them reduce product outages and waste, to address is -
sues like clogged toilets and jammed dispensers promptly. This results in less dispenser downtime and fewer disappointed users.
Over the last six years, smart restroom solutions have advanced in scalability and capability, and the amount of data they collect has increased substantially and the insights gained have deepened. This
has empowered facility managers and maintainers to identify and correct inefficiencies in their staffing and scheduling, monitor restroom traffic patterns to perform predictive maintenance, reduce waste and the overall cost of disposables, and improve both the user experience and maintainer productivity.
Now, as artificial intelligence (AI) is applied to the depth and breadth of data that smart restroom solutions collect, in-
sights are becoming more accurate, more actionable, and more results-oriented, informing everything from restroom design to staffing to budgeting. There is no question that AI is already leading to significant efficiencies and improved performance in restroom cleaning and maintenance – all with a demonstrable return on investment. As smart restroom solutions continue to better integrate with other smart building solutions, AI will soon aggregate that collective data to generate unprecedented facility-wide efficiencies and performance.
But what about facilities that want to improve cleanliness and productivity yet prefer to dip a toe in the water before taking a deep dive into a comprehensive smart restroom solution? Or what about those who don’t need or have the right people in place to manage such a depth of data? What about facilities that simply want to get more value out of the dispensers they purchase without layering on additional services or tools?
The key lies in designing restroom innovations grounded in intuitive and behaviour-centred design principles, emphasizing empathy and ergonomics to enhance the human experience, fit into current behaviour patterns or encourage new behaviour patterns, and drive productivity. The aim is to add speed, simplicity, and safety to those daily tasks often considered mundane and tedious. Additional benefits include improved maintainer morale, reduced restroom disruption and dispenser downtime, and fewer restroom complaints.
Consider the task of replacing consumables. Already, several in-market restroom dispensing systems make this faster and easier than ever. Examples include paper towel dispensers with colour-coded loading touch points that eliminate the need to read and interpret instructions and closed soap systems with all-in-one disposable refills that require little more
than removing the empty reservoir and inserting the new one. In these cases, maintainer success and stocked dispensers are assured within minutes or less.
Perhaps one of the most innovative solutions to date relates to the task of replacing empty toilet paper rolls, a task performed every day, multiple times a day. It is so routine, in fact, that maintainers often perform it on autopilot and inadvertently replace rolls before necessary, which wastes time, toilet paper, and money. The age-old solution of telling maintainers to only replace the empty rolls has typically been ineffective, so, last year, a new toilet paper dispenser was introduced that incorporates a roll spindle system with four independent roll holders that drop into the loading position when the dispenser is open, and the holder is empty. It’s simply not an option to replace a roll that doesn’t need to be replaced.
As for what’s to come in intuitive dispenser design, manufacturers are currently working on integrating maintainer feedback cues in the form of audible, visible, or tactile signals to guide maintainers through their tasks as necessary. For example, if a roll of paper towel is not properly secured, the dispenser will immediately emit a sound or flash a light. This type of design feature will further expedite replacing consumables and performing dispenser maintenance while enabling maintainer success.
The industry may also see close-range smart technology in the not-too-distant future. While comprehensive smart restroom solutions do alert facility managers and maintainers in real-time to restroom conditions that require attention, those individuals aren’t always in a
position to respond i mmediately. Busy facility managers may be focused on the HVAC or security system, and the maintainer may be vacuuming carpets on a different floor of the building. With close-range smart technology built into the dispenser, the maintainer would receive an alert on their mobile device while in the very restroom that requires attention or when within close proximity. This eliminates disruptions to the maintainer’s current workflow, improving efficiency and productivity while attending to the restroom.
This type of close-range smart technology offers a vast array of potential use cases. Imagine maintainers having the ability to change the dispenser’s setting on their mobile device while walking past. Or imagine them scanning the dispenser with their mobile device, identifying issues such as worn gears or an aged circuit board that could otherwise go undetected until the dispenser simply stops working, and virtually requesting replacement parts on the spot to perform preventative
“Within
maintenance. Better yet, imagine the dispenser communicating directly with the manufacturer’s customer service team after self-diagnosing a problem.
Within the facility maintenance industry, the excitement over comprehensive smart solutions is palpable, not surprising given the ongoing labour challenges and cost
pressures, and there is little doubt the industry is on the cusp of its most significant transformation in decades. While AI will play a key role in that transformation, dispensers designed with the maintainer in mind will, too. Together, high- and low-tech solutions will play a pivotal role in streamlining operations, improving maintainer productivity, and achieving meaningful results.
Ronnie Phillips, who has a Ph.D. in Chemistry from the Georgia Institute of Technology, is Senior Director of Washroom Innovation at GP PRO, the away-fromhome division of Georgia-Pacific, and an ad-junct faculty member in Georgia State University-Perimeter College’s Chemistry Department. GP PRO is a recognized leader in designing innovative restroom solutions that meet the needs of both restroom users and maintainers. To learn more, visit www.gppro.com.
by Jessica Brill
Today’s commercial cleaning landscape continues to be challenged by labour shortages, supply chain disruption, and rising costs, along with lower levels of employee retention, pressure for increased customer satisfaction, and the reality of tech adoption. With hygiene, sanitization, and safety receiving so much recent attention, commercial cleaning companies are competing for growth in a crowded marketplace.
However, despite these challenges, some businesses are forging ahead with patience and perseverance. Sumit and Geetika Punchhi have made Canada their home, starting from scratch, and finding success in a matter of months as Master Franchise Owners for Anago Cleaning Systems.
As a family of four, Sumit and Geetika visited British Columbia five years ago, developing an affinity for Canada and recognizing the opportunity for education and prosperity. After briefly considering BC as their destination of choice, they settled in Ontario, interested in capitalizing on the business opportunities they had identified.
With 40 years of combined experience, Sumit’s in sales and marketing, and Geetika’s corporate experience in client and proj-
ect management, their expertise set them up perfectly to build and operate their own business.
Knowing that they wanted professional change, Sumit and Geetika set about deciding on their first business endeavour together. “We needed to decide how we were going to find success in Canada, and without any business ownership history, it was quite a humbling experience,” confirms Sumit. With the goal of starting their own company, they considered their potential business model, weighing whether independent or franchise options made the most sense for their family.
They decided that the franchise route offered them a chance to hit the ground running, with established processes, credibility,
support, and expertise. After analyzing the market, they identified three potential verticals: education, healthcare, and utilitybased services, like commercial cleaning. Of the three, commercial cleaning offered the most appealing future because of its scalability, complementing their experience and skill sets. As well, they discovered that the franchise model is largely recession-resistant, with a constant need for cleaners, so it offered a security that the other models could not.
After exploring all the options, they settled on becoming Master Franchise Owners at Anago Cleaning Systems, focusing on “day work” like sales and marketing, client management, accounting, and overseeing unit franchisees.
“Anago stood out to us for its scalability, approachability, and culture of knowledge sharing,” said Sumit.“The commercial cleaning business is very rewarding with huge potential, and we made the perfect choice.”
As Anago’s only Master Franchise Owners in Ontario, located in Mississauga, Sumit and Geetika have leveraged their individual strengths to grow the business together, leading them to a swiftly successful venture. Arriving in Canada during the summer of 2023, they incorporated in January 2024, completed training in February, opened their doors shortly after in March, and have been steadily growing ever since. The husband-andwife team now lead Anago’s Unit Franchise operations, bringing small business ownership opportunities to entrepreneurs looking for financial flexibility or an additional revenue stream.
What’s the secret to their success? “Talent acquisition is such an important part of our business,” says Geetika. “Identifying the right talent and finding the right business partners means using your emotional intelligence to keep learning and improving that process.”
One of the best parts of the business for Sumit and Geetika is the opportunity to impact people in a positive way and to make a real difference in their lives. “Owning this type of business offers the opportunity to give back to the community. Encouraging others to set up their
businesses, helping others to get ahead, and generating financial stability is the best part of what we do,” says Geetika. “Staying connected with the community offers a great sense of satisfaction and achievement.”
In addition, this business allows them to create wealth and opportunity for their family for years to come. “We are building a legacy for the next generation with a solid business for them to find prosperity and security for future generations,” says Geetika.
Working together every day allows the cou-
ple to build on each other’s strengths and weaknesses to yield the best results for the business. Faced with diverse management styles, maintaining a fluid hierarchy, and working towards the same goals, this endeavour is not without its challenges.
“Conflict can come when you don’t know who is managing whom,” says Geetika. “You might be amenable to taking orders from your boss, but that’s not always the case when it comes to your spouse.” She continues, “Building a bond outside the space of your married life, and creating that division of labour is key.” With their shared passion and investment in the success of
the business, the couple’s work discussions are weightier and more passionate, as they communicate as partners on more than one level.
What does the future hold for Sumit and Geetika? Giving back is also at the top of their priority list as they focus on contributing to the community in a meaningful way. “For us, that is a crucial part of the way we want to run our business,” affirms Sumit.
They plan to continue to grow, building a business that provides superior service, refined processes, standard best practices and offers the highest level of cleaning in the industry. It is important to them to contribute to the commercial cleaning industry in a meaningful, progressive way, helping to develop and better the industry as they build their business.
“We want to be a source of passion and growth for anybody willing to invest in themselves and in a franchise model built to support them every step of the way. We remain committed to that goal in our personal and professional lives,” added Sumit.
For Sumit and Geetika, creating that legacy for the next generations with a business that builds community connection, maintains a higher standard, and makes a difference through hard work and dedication will have them seeing success for years to come /
by Jessica Brill
As the days get shorter and the temperatures drop, performing outdoor maintenance tasks can become more dangerous for your team. From cleaning windows to completing outdoor repairs, and more, there are many risks that maintenance workers face through the winter while spending long hours outside in the cold. Keeping your outdoor maintenance workers safe and protected through the winter months is vital to your operations, your reputation, and your business.
Cold temperatures pose a real threat to employees with prolonged exposure and inadequate protection. In cold weather conditions, when temperatures fall below -7˚ Celsius, exposed contact with cold surfaces presents a safety risk. As winter progresses and temperatures drop to below -17.5˚ Celsius, protective equipment (PPE) needs to be part of your health and safety practice. Although outside work poses the most common exposure to cold weather risks, don’t forget to include employees working in warehouses or open facility spaces where cold can also be a factor in performing certain duties. As workers spend extended amounts of time exposed to the cold and wind, they are at risk for some health conditions like cold stress, windburn, frostnip, and frostbite. Understanding these risks and how to avoid them can help keep your staff safe and protected.
Cold stress: According to the Government of Canada, “cold stress” occurs when the body temperature is no longer maintained at 36-37˚ Celsius. Spending extended periods outside in these conditions can result in cold stress, which means that a worker’s external temperature drops as a result of exposure, eventually lowering
“Taking a proactive approach to prevention means keeping staff safe when working outside during the winter months.“
their internal temperature, resulting in hypothermia or frostbite.
Windburn: Windburn is caused by exposure to wind chill often present on our cold winter days. It occurs when cold wind removes the top layer of oil from the skin causing symptoms similar to a sunburn, including excessive dryness, redness, soreness, and itchiness. Applying a protective skin care product to the affected areas as needed will help relieve the symptoms of windburn.
Frostnip: Mild frostbite, also called frostnip, makes your skin look yellowish or white but it is still soft to the touch. Your skin might turn red during the warming process, but normal colour returns once the area is warmed. Frostnip can be treated by moving to a warm room, wrapping up in blankets, or adding heat directly to the affected area. Do not rub, massage or shake the injured skin because that can cause more damage.
Frostbite: This condition occurs when the body is exposed to the cold for a long time and can cause restricted blood flow to the extremities like hands, feet, nose, and ears, causing permanent damage to body tissue if it is not treated with medical attention immediately.
Knowing the risks can help you avoid unnecessary exposure, as well as iden-
tifying and treating these conditions, should they occur.
Being unprepared or under-equipped means risking illness or injury when exposed to extreme winter weather. Taking the necessary steps to stay safe and protected while performing outdoor maintenance is crucial.
Create practices and protocols with the following tips in mind to prevent injury and keep staff safe this season:
• Keep an eye on the weather. Follow the conditions and allow flexibility when planning up-coming work. Choose optimal, warmer days for large-scale outdoor projects without urgency.
• Similarly, if workers are travelling to more than one location, having an adaptable schedule simplifies the process in extreme weather conditions. When multiple locations are involved, prepare for travel and transportation when planning for safety and prevention.
• Workers should dress appropriately by wearing loose layers to encourage the body to trap heat and keep warm. Overdressing can be problematic, as it may cause the body to sweat, which cools and freezes as the day progresses.
• If you are providing clothing for outdoor workers, fabrics like wool, polyester fleece, and polypropylene retain warmth, even after they get wet.
Cotton and goose down stay warm if they stay dry, but as soon as they become moist, they lose the power to insulate, detracting from their protection.
• Covering extremities with hats, gloves, and warm footwear, along with keeping hands and feet moving will help increase blood flow to help protect workers from frostbite. Mitts are not always practical for detailed outdoor work, but by layering gloves under the mitts, workers can take them on and off for small amounts of time, as required. As well, today’s technology means there are options like heated vests and gloves that can help workers stay warm for longer periods.
• Hydrate throughout the day. Create a break schedule to warm up between work. Getting indoors or even out of the elements for a few minutes could lessen the risk of exposure and offer a chance to regulate body temperature.
• Wherever possible, provide outdoor warming stations or place heaters in enclosed spaces to keep the air warm. Tents or tarps can offer shelter from snow and wind and may even help cut down on the time it takes to complete the job.
• Ladders can become slippery when cold, so ensure that employees are wearing spiked footwear and that there is adequate grip. Be sure to avoid setting ladders up on snow or uneven ground and do not climb in heavy winds.
• Once it starts to get dark earlier, visibility can become an issue as the light diminishes. Ensure delivery drivers stay visible with reflective clothing, start lengthy projects early in the day, and set up adequate lighting to help protect your team from accidents caused by poor visibility.
• Avoid weather-related slips and falls for outdoor staff by keeping paths and walkways clear, shovelling frequently, and piling snow out of the way. Also, ensure that downspouts are facing away from your building to avoid puddles freezing and thawing as temperatures fluctuate throughout the season.
Educating your team on the risks of coldweather work helps keep them safe and your business protected. For every job, assess the risks, set the expectations, create a plan, and train your team so everyone stays safe. Create standard winter protocols so staff know the expectations. Train all new and seasonal staff you employ, making sure to give a refresher to existing staff as you train new hires or as the seasons change.
Teach your teams to recognize symptoms of cold stress, windburn, frostnip, and frostbite, so that they can stay vigilant in helping to keep everyone safe. Setting up a buddy system with scheduled indoor breaks is a good way to have employees check on each other and look for any signs of concern. Catching symptoms early means they can be addressed quickly before turning into a severe illness or injury.
Enlist your team to help create protocols and encourage their feedback to keep your practices effective and up to date. Conducting the work means that they can provide valuable insight into best practices for spending extensive time outdoors. Expand and improve your plan based on employee input to ensure the needs of your outdoor workers are being met.
Taking a proactive approach to prevention means keeping staff safe when working outside during the winter months. Wearing proper attire, identifying symptoms, warming up, reporting an incident, and taking emergency measures should all be part of your fall maintenance checklist, so you’re ready when colder weather hits. Outdoor winter maintenance has its challenges, but prioritizing safety keeps workers protected and your business running. /
Dec 4 - 6, 2024
Metro Toronto Convention Centre
by Jessica Brill
Today’s commercial cleaning industry, like so many others, is experiencing a shift in labour, with evolving needs, changing practices, and a focus on company culture. Studies show that as of December 2023, there were 34,000 janitorial businesses across Canada, and that’s a lot of employment positions to fill, but recent research confirms that 61 per cent of contractors identify staffing as a significant risk to achieving growth goals in 2024.
As business owners work to find prospects, manage turnover, increase retention, and entice a new crop of candidates, setting themselves apart from the competition may make or break their staffing success. Though many cleaning companies typically experience high levels of turnover, some businesses have managed to create a community where employees feel included, valued, and supported.
“We are hyper-focused on positive company culture and that’s where other employers need to focus, too,” says Shafiq Mohamed, owner of Stratus Building Solutions of Hamilton. “It’s about building relationships at all levels, starting from the top down.”
After working in the restaurant business for 30 years, Shafiq made the decision to get into the commercial cleaning industry about 10 years ago. He began his journey at Stratus six years ago, taking on a territory that includes Burlington, Hamilton, Niagara, Brantford, Kitchener, Cambridge, and Guelph.
As one of the 13 Master Franchisees for Stratus Building Solutions in Canada (77 in North America) and with 117 franchises under his responsibility, Shafiq has a unique perspective on labour and commercial cleaning as part of a company experiencing growth.
We connected with Shafiq to talk about the current state of the cleaning industry, the importance of company culture, and what the future holds for staffing commercial cleaners.
This interview has been edited for length and clarity.
HOW HAVE EMPLOYEE EXPECTATIONS SHIFTED FOR COMMERCIAL CLEANING COMPANIES?
MOHAMED: The pandemic really shone a light on the value that commercial cleaners bring to business, and the fact that it’s not just about cleanliness, but it’s also about safety. Those facts emphasized the value of cleaners for the whole industry. Pre-pandemic, many people were scared to get fired if they gave negative feedback to their employer, but now many people are making it known that company culture is important, and it matters to employees. It’s not that people don’t want to work, it’s that they don’t want to work in the same way that they have been in past years.
There are lots of businesses out there that have had no trouble finding and keeping employees because they’ve built such a strong culture. Right now, I have a list of people wanting to become franchisees and that’s because we have built a reputation for a positive community.
WHAT STEPS HAVE YOU TAKEN TO CREATE THIS POSITIVE CULTURE?
MOHAMED: If the culture is built and people enjoy where they work, it’s a win-win. Management style is important. For example, the old ways, where some managers led by fear just aren’t feasible anymore. This is what I call “seagull management,” where managers swoop down on an employee, bother them, and then fly back out. This type of management doesn’t address what people want from their employers and there’s so much choice out there for candidates that management needs to change to reflect positive company culture.
“Retention and company culture are about making people feel recognized and supported.”
We want to get to know our teams, so we meet with our franchisees quarterly, have regular phone conversations, and celebrate their milestones. We don’t want it to just be a paycheck, we want a community. We support our teams by keeping the promises we make. When someone signs on as a franchisee, we guarantee them clients and they know they are supported.
This approach helps our business grow, too. Referrals are an important part of our success and if we don’t make it our mission to provide a positive company culture - and promote that culture - we lose out on potential top team members who can help us to provide excellent service.
WHAT ADVICE WOULD YOU GIVE TO OTHER COMMERCIAL CLEANING COMPANIES LOOKING TO DO THE SAME?
MOHAMED: Use any tools that you can to make your company a great place to work. For example, today’s technology affords companies the opportunity to find a better balance for their employees. Technology is sometimes misunderstood; rather than replacing employees, investing in certain technology can help better allocate labour, which cuts down on costs and allows employees to focus on other tasks. This can help fill in gaps, relieving overworked positions and reallocating your labour more efficiently.
Retention and company culture are about making people feel recognized and supported. The solitary nature of commercial cleaning means that you have to try even harder to engage with your teams and get to know them to create that culture. We will often stop by where cleaners are working and visit, show them we are thinking of them, and recognize their efforts with a gift card or just a coffee. That quality time is important for staff. It’s simple really: treat your people right and they will do their best for you. /
by David L. Smith
Indoor air quality (IAQ) is re-emerging as a pressing issue in Canada, driven by environmental factors like wildfires, the resurgence of certain bacteria, and the ongoing risk of cold and flu seasons. These concerns are prompting commercial building managers to rethink their approach to healthy indoor environments.
Organizations like ASHRAE (American Society of Heating, Refrigerating, and Air Conditioning Engineers) are establishing new standards in the U.S. that could soon redefine how Canadians manage indoor spaces. Now is the time for Canadian building owners and facility managers to stay informed and adapt to these evolving guidelines for the safety and well-being of building occupants.
While the COVID-19 pandemic initially brought attention to indoor air quality, many commercial spaces have since reverted to pre-pandemic practices, potentially overlooking ongoing risks posed by airborne pathogens. Maintaining safe indoor environments requires consistent and continuous effort and adaptation, especially as new health threats emerge.
Recent outbreaks of Legionnaires’ disease have highlighted the risks associated with poor IAQ. Legionella bacteria, which can spread through inadequately maintained air systems, poses serious health threats, including respiratory illnesses. The concern doesn’t end with Legionella; the re-emergence of other airborne health threats, such as monkeypox, further emphasizes the need for vigilance when managing IAQ.
In addition to health crises, environmental factors like the wildfires in Western Canada have raised further concerns. Smoke and pollutants from these fires have a direct impact on the air we breathe indoors, making IAQ an even more critical issue for commercial buildings in affected areas.
Wildfire smoke can affect areas far removed from the source. A 2021 study found that wildfire smoke contributes to over 33,000
deaths annually across 43 countries, often impacting cities hundreds of kilometres away from the fires. Pollution monitoring stations show that wildfire smoke has significantly influenced levels of fine particulate matter in the U.S. and has reversed approximately 25 per cent of the air quality improvements achieved between 2000 and 2016.
One of the most significant developments in IAQ is the introduction of ASHRAE Standard 241. This new standard offers a framework for reducing the transmission of airborne diseases and provides a systematic approach to implementing effective strategies to protect occupants.
Key aspects of ASHRAE 241 include:
• Infection Risk Management Mode (IRMM): Activated during periods of elevated disease transmission, such as flu season or pandemics to ensure enhanced protective measures.
• Equivalent clean airflow rate: Specifies the required flow of pathogen-free air, through a combination of outdoor air, advanced filtration, and air disinfection technologies.
• Filtration and air cleaning technology: Emphasizes using the latest filtration methods and technologies to maintain IAQ and minimize health risks.
But why should this matter to Canadian businesses? As these standards gain traction in the U.S., they’re likely to influence existing cleaning regulations and practices in Canada.
“Indoor air quality is going to be one of the biggest trends from the next three to five years,” said Brant Insero, Chief Global
Education Officer, ISSA. “There are going to be a lot of government regulations occurring around this. You’re going to see indoor air quality management evolve within CIMS (Cleaning Industry Management Standard), and also become required as part of the standard.”
The focus on IAQ has led to the development of new technologies aimed at improving air quality in commercial spaces. Innovations such as ionized hydroperoxide technology, already used by the U.S. military, show promise in neutralizing airborne pathogens. Early testing at Canadian universities suggests potential benefits, but widespread adoption will depend on regulatory approval and further study by Health Canada.
However, many Canadian businesses have already implemented existing air purification solutions, like advanced HighEfficiency Particulate Air (HEPA) filters to capture fine particles, including dust, pollen, and pathogens. Multi-stage air purification systems that combine HEPA filtration with technologies like activated carbon and UV-C light provide additional protection by targeting a wider range of contaminants, including harmful gases and viruses.
With public health issues, environmental challenges, and technological advances converging, IAQ will remain a crucial concern for commercial owners and facility managers. By staying up to date about new guidelines, technologies, and best practices, we can create indoor spaces that protect and promote public health in the long term. /
David L. Smith is the Cleaning, Hygiene & Sanitation Director at Bunzl Cleaning & Hygiene, Canada’s largest specialist distributor of cleaning and hygiene products and equipment. For more information or to book a comprehensive Facility Assessment please contact david.smith@bunzlch.ca.
by Jim Flieler
The importance of reading labels, using proper dilution, and addressing the challenges with greenwashing in the commercial cleaning industry are all crucial for educating both professionals and consumers.
In today’s market, where sustainability is a growing concern, choosing cleaning products that are both effective and environmentally responsible is essential. However, with the rise of greenwashing, where companies falsely market products as eco-friendly, it’s becoming harder to discern truly green products from those making false claims.
To identify authentic green products, look for third-party certifications like USDA BioPreferred®, UL EcoLogo, or Green Seal and USDA Certified Organic which indicate rigorous testing and verification for environmental safety and human health. Additionally, check for transparent ingredient lists, ensuring they avoid harmful chemicals such as phosphates, volatile organic compounds (VOCs), and non-biodegradable substances. Products with credible environmental claims should also provide clear usage instructions and proper dilution rates, reducing waste and ensuring safe disposal. By opting for authentic, certified green or USDA Certified Organic products, you not only contribute to environmental preservation but also safeguard the health and safety of building occupants and cleaning staff.
Understanding the importance of reading labels is vital for professionals and consumers alike, particularly in the commercial cleaning industry. Labels provide crucial information regarding
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a product’s ingredients, intended use, environmental effects, and safety precautions.
In a professional setting, where various surfaces and environments require specific care, missing or misinterpreting label instructions can lead to ineffective cleaning, surface damage, or harmful exposure to chemicals. Accurate label reading is not only a matter of compliance with health and safety regulations but also ensures that cleaning tasks are performed with the appropriate products for the job. There are several factors involved in making sure what’s on the label coincides with your protocols:
• Compliance with safety standards: Labels provide critical information about the safe use of cleaning products, including necessary precautions, potential hazards, and first-aid instructions. Following these guidelines helps ensure the safety of both the cleaning staff and building occupants.
• Effective cleaning: Labels include directions for use that maximize the effectiveness of the product. Using a product incorrectly can lead to subpar results and wasted product, potentially causing more harm than good, such as leaving residues that attract more dirt.
• Environmental impact: Labels indicate the product’s environmental footprint, including any certifications like USDA Certified Organic, Green Seal, or UL EcoLogo. This information is essential for selecting products that align with a company’s sustainability goals.
By thoroughly reading labels, users can ensure they’re handling products safely and effectively, minimizing the risk of harm to surfaces, the environment, and people.
“It’s essential for businesses to be transparent about their products’ environmental claims and ensure they meet the required standards.“
Proper dilution is another key factor; using the right dilution ratio is critical in the commercial cleaning sector. Products are often concentrated to reduce waste, but improper dilution (whether too strong or too weak) can lead to several issues. Overdiluted products may not clean effectively, while under-diluted products can leave residues, cause surface damage, and pose health risks to cleaning staff and building occupants. Proper dilution not only maximizes the product’s effectiveness by ensuring optimal performance, but it also allows for cost-efficiency and minimizes the impact on our environment.
Here are the three main reasons the commercial cleaning sector should properly dilute cleaning products:
• Cost efficiency: Proper dilution ensures that you are using the correct amount of product, which helps control costs. Overuse can lead to wastage, while underuse may lead to ineffective cleaning. Increased labour costs incurred when needing to re-do cleaning procedures are a common occurrence and something that can be avoided with properly diluted products.
• Maintaining product performance: Most cleaning products are designed to work at specific concentrations. Overdiluting can weaken the cleaning power
while under-diluting can leave behind residues that could damage surfaces or pose safety risks.
• Health and safety: Using products at the correct dilution reduces the risk of exposing workers and occupants to harmful levels of chemicals. It also prevents the possibility of surface damage due to overly concentrated solutions.
Proper dispensing and dilution control system selection supports your business by lowering your costs, addressing all your environmental and safety concerns, providing total operator convenience and increasing productivity. There are many options for dilution control and dispensing (including portable or wall-mounted) and choosing the proper dilution method for your company or application is very important to ensure positive outcomes. Support and education from your distributor or supplier on the various options are highly recommended.
In the midst of all this, the challenge of greenwashing complicates matters. Many products are marketed as “green,” “eco-friendly,” or “natural” without genuine environmental or health benefits. Misleading claims can result in well-meaning consumers and professionals choosing products that
don’t deliver the sustainability or safety they promise. It’s essential to recognize credible certifications and take the time to research product claims to avoid falling victim to greenwashing tactics.
The rise of eco-conscious consumers has led some manufacturers to engage in greenwashing, making misleading claims about the environmental benefits of their products. For commercial cleaning professionals, this can make it challenging to identify genuinely sustainable and safe products. It’s important to look for third-party certifications, such as UL EcoLogo, Green Seal, or the EPA’s Safer Choice, which confirm that products meet stringent environmental and safety standards. Informed choices help prevent the unintended use of harmful products disguised as eco-friendly solutions.
• Misleading claims: Some products may be marketed as “green” or “eco-
This practice, known as greenwashing, can mislead consumers into thinking they are making environmentally responsible choices when they are not.
• Understanding certifications: True eco-friendly products often carry third-party certifications. However, the presence of vague or selfdeclared labels can make it difficult for consumers to distinguish between genuinely sustainable products and those that merely appear to be.
• Impact on brand reputation: Companies caught greenwashing can suffer significant damage to their reputation. It’s essential for businesses to be transparent about their products’ environmental
claims and ensure they meet the required standards.
By focusing on reading labels, adhering to proper dilution practices, and staying vigilant against greenwashing, professionals and consumers can make informed, responsible choices that ensure effective cleaning and environmental responsibility. Following these practices helps commercial cleaning professionals choose products that are safe, effective, and genuinely eco-friendly. These practices are essential to maintaining healthy, sustainable environments while ensuring compliance with safety and environmental standards, leading to healthier environments for both workers and occupants. /
James Flieler is the VP Brand Development & Training for Charlotte Products Ltd. and a renowned speaker and trainer across North America. In his over 40 years of expertise in all areas of sanitation, he has conducted hundreds of hands-on presentations and training sessions, educating employees on cleaning-related
by Daniel Loosemore
Winter brings a wonderland of snow and ice, but it also ushers in a host of challenges for maintaining commercial floors. From the slushy mess tracked in by visitors to the salt and grit that can wreak havoc on surfaces, winter demands special attention. But don’t worry, keeping your floors safe and pristine
doesn’t have to be an uphill battle. With these expert tips, you’ll navigate the colder months with ease.
Imagine you’re walking into your office on a snowy morning, and upon your arrival, you notice that the floors are already a mix
of wet footprints and salt stains. That’s where walk-off mats come in, acting as the unsung heroes of winter floor care! Walkoff mats are your first line of defence as they trap dirt and moisture before they can spread throughout your facility, significantly reducing cleaning time and costs.
Cleaning industry professionals and ISSA research indicate that effective matting can prevent up to 80 per cent of dirt and moisture from infiltrating a building. Furthermore, studies show that without sufficient matting, nearly 42 per cent of a floor’s finish can be stripped away within the initial six feet of an entrance with traffic from just 1,500 individuals.
To use these mats effectively, place them at all entrances. Consider asking a professional for advice on their placement and size. Choose strong, high-quality mats for high-traffic areas. Clean them regularly to keep them working well. A quick vacuum or shake can make a big difference to their effectiveness and longevity.
Hard surface floors like tile, vinyl, and hardwood are particularly vulnerable to winter wear and tear. Snow, slush, and ice melter can leave behind scratches and stains if not managed properly. Consistent cleaning is key. Regular sweeping, mopping and vacuuming to remove dirt and debris is essential to prevent grime from being tracked through the building and ground into the floor, which can cause scratches. Professionals always recommend using a cleaner suited to your specific floor type. For example, with hardwood, a damp mop with a specialized cleaner works best. For tile and vinyl, ensure you’re not leaving too much water behind as excess moisture can warp or dull the surface.
We all know winter is synonymous with slippery surfaces so applying a slipresistant treatment can enhance safety and mitigate risk. It’s a small investment for peace of mind and ensures that employees and customers are less likely to have accidents.
Unfortunately, carpets bear the brunt of winter’s harsh conditions. Snow, salt, and moisture can lead to significant wear and tear. Frequent vacuuming is crucial as it removes dirt that can scratch carpet fibres and dull colours.
Again, walk-off mats should be placed at entry points to catch debris. These mats act as a buffer, protecting the main carpet from the worst of the winter muck. Deep
cleaning helps restore the pile of your carpet and removes trapped salt and dirt that can damage carpet fibres. A monthly carpet maintenance program should be considered to protect your carpet investment and lengthen its lifespan.
While regular cleaning and maintenance will go a long way, professional commercial cleaners offer comprehensive services to keep your floors in top shape with advanced cleaning techniques that deep clean and rejuvenate floors and carpets. For hard surfaces, strip and wax treatments maintain shine and slip resistance. This proactive approach extends the life of your flooring, saving money on costly replacement. With a commercial cleaning service, you can focus on running your business while experts ensure your floors look their best.
It is vital to stay on top of maintaining your cleaning equipment. Ensure that vacuums, mops, and other cleaning tools are in good condition and are stored appropriately. This not only improves cleaning efficiency but also prevents damage to floors. Regular maintenance of your cleaning equipment is just as crucial as cleaning the floors themselves. A poorly maintained vacuum can lose suction and leave behind dirt, which can eventually damage your flooring. Incorporating eco-friendly cleaning products is essential these days. These products are not only better for the environment and indoor air quality, but they are also gentler on your floors. Many commercial spaces are now opting for green cleaning solutions as they are effective in removing dirt and stains without the harsh chemicals that can degrade flooring materials over time.
A hands-on approach throughout the winter will keep your floors looking great, lasting longer, and staying safe for foot traffic. Here are some additional tips to help you maintain your floors this winter:
1. Regular inspections: Frequently check your floors for any signs of damage or wear. Early detection can prevent more significant problems down the line and save money long-term.
2. Quick response: Address spills and tracked-in snow immediately. Quick action can prevent stains, water damage, and slips and falls.
3. Maintenance schedule: Establish a regular maintenance schedule with your commercial cleaners and stick to it. Consistency is crucial in keeping floors and carpets looking their best.
4. Deep clean: Plan for a deep cleaning session at the end of winter to address any accumulated dirt and salt residues that regular cleaning might miss. This helps in restoring the floors and carpets, preparing them for the upcoming seasons. An end-of-winter deep clean can be incredibly beneficial to reset your floors, removing any buildup that could cause long-term damage.
Winter floor care might seem daunting, but with the right strategies and a bit of expert advice, you can keep your commercial floors in excellent condition. From the first line of defence with walkoff mats to the specialized treatments offered by professionals, every step plays a vital role. A proactive approach not only ensures a clean and safe environment but also protects your investment for years to come. So, as you admire the winter wonderland outside, rest easy knowing your floors and carpet are well taken care of. After all, a well-maintained floor is the foundation of a welcoming and safe space. /
Daniel Loosemore is Chief of Sales and Operations at ServiceMaster Clean and Restore Canada. He and his team support over 120 franchises, delivering commercial cleaning services and emergency disaster restoration services from coast to coast. To find out more about their commercial cleaning services, visit ServiceMasterClean.ca.
Celebrating Canada Night at this year’s event
by Tanja Nowotny
As we approach the end of the year, the cleaning and hygiene industry is gearing up for one of the biggest events on the calendar: the ISSA Show North America 2024. Held from November 18-21 at the Mandalay Bay Convention Center in Las Vegas, this premier event brings together industry leaders, innovators, and professionals from around the globe. Among the highly anticipated events is Canada Night, which is scheduled for November 19. Canada Night is widely considered the networking event of the year for Canadians in the cleaning industry.
Canada Night provides a dedicated platform for Canadian professionals to connect, network, and celebrate their contributions to the industry. Whether you’re new to the business or a seasoned veteran, Canada Night offers a unique opportunity to build relationships with peers, share insights, and foster collaboration in a casual, vibrant atmosphere. This event has become a highlight for many Canadians attending the show, offering a chance to meet new contacts and connect with familiar faces within the industry.
Canada Night isn’t just about networking - it’s about strengthening the bonds of the Canadian cleaning community. The event is expected to attract hundreds of attendees, ranging from distributors and building service contractors to in-house service providers and residential cleaning businesses. If you’re looking to expand your network, this is the place to be!
The ISSA Show North America is the leading trade show for the global cleaning industry, offering unparalleled opportunities for business growth, innovation, and education. Here are just a few benefits the show offers:
1. Cutting-edge innovation: With over 400 exhibitors showcasing the most advanced cleaning technologies, this show is where you’ll find the future of the industry. From state-of-the-art equipment to sustainable cleaning solutions, the exhibitors bring the latest products designed to enhance efficiency and performance.
2. Comprehensive educational program: Whether you are a distributor, building service contractor, in-house service provider, or residential business owner, the educational offerings have something for everyone. Attendees can choose from workshops, seminars, and presentations designed to help professionals stay ahead of industry trends. Topics range from business growth strategies and green cleaning practices to employee training and operational efficiencies.
3. Certification workshops: For those looking to maintain or renew certifications, the show offers an ideal opportunity to get back on track. With a variety of certification workshops available, attendees can ensure that their credentials are up to date, helping them maintain a competitive edge in the marketplace.
4. Networking opportunities: With thousands of professionals from across the globe under one roof, the event offers the chance to connect with potential business partners, suppliers, and thought leaders from various segments of the cleaning industry.
ISSA Canada continues to be at the forefront of promoting excellence in the cleaning and hygiene industry across the country. The organization actively supports members with a range of resources, from educational programs and certification opportunities to advocacy on regulatory matters. With events like Canada Night and participation in the ISSA Show North America, ISSA Canada is driving the industry forward by fostering connections and encouraging innovation.
The ISSA Show North America 2024, combined with the excitement of Canada Night, offers the opportunity to elevate your career and business while staying at the cutting edge of industry trends. Make sure to mark your calendars for November 19 for Canada Night and prepare to experience all the ISSA Show has to offer!
Choose CIMS Advanced by GBAC to achieve optimal operations in your organization.
• A comprehensive certification for quality driven building service contractors and in-house cleaning organizations.
• Created to maintain hygienic environments for the benefit of building occupants.
Download the Standard cims.issa.com
“The CIMS Standard assures TCS employees and customers that systems are in place that instill quality service for all and that we will continue to refine and improve our delivery of services to benefit all stakeholders.” – Rada Bishenkevich l Project Manager
The CIMS Standard has been bolstered by critical elements from the GBAC STAR accreditation program.
The first major update of components for the CIMS Standard since its inclusion of the Green Building (GB) elements aligning with LEED building certification requirement.
GBAC’s expertise in infection prevention best practices will help cleaning service providers support their customers and help internal stakeholders create more hygienic environments for building occupants.
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