June 2023 Newsletter

Q U A R T E R LY N E W S L E T T E R | I S S U E # 0 0 2

JUNE 2023

REYBOLD I S S U E

#002

FOR LIVING, FOR LIFE: A NEW CHAPTER

NEW BEGINNINGS

“ A fresh new look for the same company you know and love.”

THE REYBOLD GROUP

FOOD FOR THOUGHT

SPECIAL SHOUTOUT

Customer Service Importance

Recognizing Our Employees

JUNE 2023

FOR LIVING, FOR LIFE: A NEW CHAPTER. After several months of hard work, we officially launched

As a local leader, we wanted our website and brand to

our brand-new website on Sunday, April 16th. Our goal

reflect the quality of our varying offerings and services

for this project was to create an online website

and the integrity of our business. This meant that our

experience that was truly representative of our brand,

site would need to be interactive, it would need to be

while broadening our exposure on our home rental, sales, and other product service offerings.

MARK YOUR

CALENDAR

responsive, it would need to be attractive, and most importantly, it would need to be functional. Completely

UPCOMING EVENTS + CLOSURES

redesigned and customized, our new website and brand

JUNE - SEPTEMBER 2023

go well beyond the traditional to provide our visitors

MHREYBOLD AND RV&BOAT STORAGE ROLLS INTO NEW LOCATION WITH IT TECHNOLOGY SUPPORT MHReybold, RV and Boat Storage have officially relocated to their new combined office location at 960 Red Lion Road in New Castle.

Reybold RV and Boat Storage provides an open-air location offering a variety of optional parking spots to fit specific vehicle needs for an RV/camper and boat storage. The new, state-of-the-art location boasts gated storage with or without electrical hookups, cameras on site, and entry through the gate is as easy as tapping an app on your mobile device.

with an easier way to learn about who we are, as well as

4

what you can expect while living in our community. An

TH

OF JULY COOKOUT: JUNE 28 , 12 - 2PM TH

OFFICE CLOSURE: JULY 4 , ALL DAY TH

entirely new architecture was deployed with fresh and

LABOR DAY COOKOUT: AUGUST 30 , 12 - 2PM TH

modern technologies, redefining our services with a mix

OFFICE CLOSURE: SEPTEMBER 4 , ALL DAY TH

MHReybold – after years of being located at 2350 Pulaski Hwy, has relocated to its new Mobile Homes Sales office up on the hill of Red Lion Road. Once again, no stone was left unturned when designing the office, with the latest in technology for Wi-Fi, surveillance,

of content and communication, catered towards

and cloud-controlled amenities. Ideally situated, it can be seen from Route 1, and several

elevating our identity with a focused attention to detail.

prospects have already stopped in, because of viewing the location from Route 1, as stated

by Perky Ridgeway, Sales Manager for MHReybold.

Here are just some of the ways we will now be represented in the community we serve, with the inclusion of updated billboards, varying radio spots, updated new business

HR PROGRAMS

cards, creatively executed advertising designs, new

Learn more at Reybold.com

Building better living

signage, the launch of Pynwheel (an interactive touch

RG-COMPLIANCE TRAINING:

screen housed at St Andrews and Meridian Crossings)

Drug Awareness, Sexual Harassment, & Reasonable Suspicion coming in June for new hires & employees that missed it in January in Compliance.

and coming this month our new online promotional portal, which will provide department managers the ability

underway to add onsite signage to gain more exposure. Weekend radio spots began Memorial Day weekend for those folks headed to the beach and will run throughout the summer as a courtesy reminder for future planning.

Stop by if you have not yet seen Reybold’s latest opening, and one of Reybold Technology’s many amazing accomplishments. We are certain you will appreciate the new location and office environment.

to order tee-shirts, cups, attire, key chains, etc. with

Columbia Place Luxury at Reybold.com

controlled consistency and brand uniformity, within

Refined 55+ Living

REYBOLD HR HAS PARTNERED WITH URGENT CARE:

budget of course.

It’s A New Look For The Reybold Group.

Visit us often, as we will be continually updating our content with videos, community updates, and much more.

We hope that you find our enhanced external brand

This partnership will allow for a smoother Workers Comp Process, when you’re injured on the job.

Posters will be distributed providing detailed information on how to register with quick access via QR codes for virtual visits.

presence and new website to be informative, easy-to-use,

working for it. here. plycoworking.com

Adding flutter flags has improved street appeal to the entrance, and plans are currently

functional, and aesthetically pleasing. If you have ideas or

coworking spaces.

recommendations, please feel free to forward an email to the marketing department: tfauntleroy@reybold.com, sdempsey@reybold.com, and mwright@reybold.com.

“ Unity is strength... when there is teamwork and collaboration, wonderful things can be achieved.” - Mattie Stepanek

Q U A R T E R LY N E W S L E T T E R | I S S U E # 0 0 2

JUNE 2023

EPIC SUMMER SALAD For The Salad: • 400g black beans drained /2 large handfuls baby spinach leaves roughly chopped

CUSTOMER SERVICE

• 500g heritage tomatoes, chopped into large chunks

& Why It Is So Important Daily

• ½ cucumber, halved lengthways, seeds scooped

Customer service is important because it inspires customer loyalty and makes employees’ jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.

• 1 mango, peeled and chopped into chunks

It’s not just price and quality we are competing within our industry. When other similar companies sell a similar product or service, excellent customer service will give us a competitive advantage, and a reason to stand out from the competition. Many people admit they are loyal customers to a brand because it delivers great customer service.

• 2 avocados peeled and sliced

On the other hand, customers will switch to a competitor following a single bad experience. After two negative experiences, more than three-quarters of customers are ready to call it quits, and likely won’t return. Most customers won’t go back to a company they had a bad experience with, even if a friend tells them that the service has gotten better.

Amazon founder Jeff Bezos famously said, “make customers unhappy in the physical world, they might each tell 6 friends.

If you make customers unhappy on the Internet, they can each tell 6,000 friends.” The walk away message - every action comes with a reaction.

out and sliced on an angle

• 1 large red onion halved and finely sliced • 6-8 radishes, sliced

• 100g feta, crumbled • handful of herbs (reserved from the dressing)

COMING SOON

For The Dressing: • large bunch mint / small bunch coriander /small bunch basil / 1 fat green chili, deseeded and chopped

“Pencader” A Premiere Corporate Center

• 1 small garlic clove

Pencader Corporate Center (Lot 30) is a new project development that has been in the Reybold planning pipeline for several years and is now in the construction stage. It is a high-profile, multi-use commercial site in a premier location at the intersection of Corporate Blvd and Delaware’s Route 896, just a short distance from 95.

• 100ml extra virgin olive oil or grapeseed oil

The Reybold Site Construction Division has completed the major grading of the site, installed the storm drains, sanitary sewer, and water mains. There is an internal loop road that will provide access to all buildings that have been completed up to the base paving.

Additionally in discussion, the focal point for the Pencader Corporate Center will be a five-story, one hundred twenty-five room hotel with a restaurant totaling nearly seventy-two thousand square feet.

The project rounds out with two, three-story office buildings, each with over sixty-five thousand square feet of Class A office space over a single-level underground parking garage. This site will include a Wawa Convenience Store with gas pumps and EV charging stations on the southeast corner that will begin construction in the coming months.

Just to the north of Wawa, will be a twelve thousand square foot retail facility that is expected to begin construction later this year. This facility will have up to eight tenants, (2) of which could be potential restaurants. The architectural rendering for this corporate center reflects an exterior façade comprised of a variety of materials and a varied roof line.

On the north side of the property, a daycare facility is planned that will look like a previous facility built a couple of years back in Newark, reminiscent of the Great New Beginnings at St Andrews. This facility is 10,000 sf with eleven classrooms and two playground areas. Future planning details will be provided in upcoming newsletter communication as the project progresses.

• 2 limes zested and juiced • 2 tbsp white wine vinegar • 2 tsp honey STEP 1: Make the dressing by blending all the ingredients in a food processor (or very finely chop them), saving a few herb leaves for the salad. You can make the dressing up to 24 hours before serving.

STEP 2: Scatter the beans and spinach over a large platter. Arrange the tomatoes, cucumber, mango, onion, and radishes on top and gently toss together with your hands. Top the salad with the avocados, feta, and herbs, and serve the dressing on the side.

REYBOLD CONSTRUCTION TECHNOLOGIES Expands Their Service Offerings The Reybold Construction Technologies (RCT) continues its focus on revenue growth by cultivating relationships with new and existing clients in an ever-expanding geographic footprint. The RCT team has been busy soliciting new business in DE, MD, VA, PA, and most recently in NJ. In addition to the geographic expansion, RCT is also expanding its product and service capabilities to grow our revenue streams; recent addition to our product and service offerings began in April 2023 with the CUES Lock Point Repair System. The RCT team successfully completed a no-dig point repair on an 18” Storm Pipe in Delaware City.

RCT has also partnered up with several engineering partners such as JMT, Pennoni, AMP, and KCI for a series of off-road projects in the City of Newark, New Castle County, and Wilmington, DE. To improve upon the production efficiencies in these difficult access areas, the team has also added the new Mark 3 off-road CCTV System from CUES that can be mounted in a pickup truck, or ATV as seen below. This system is compatible with our existing CUES camera equipment, capturing the same CCTV video and reporting as the F550 Box Truck Units in the hard-to-reach areas. This new addition will put RCT in a position to capture additional market share for these off-road projects in both DE, and our expanding geography. Currently RCT is marketing this new service to our existing clients and will continue to look to future growth opportunities to build upon.

Q U A R T E R LY N E W S L E T T E R | I S S U E # 0 0 2

JUNE 2023

SPECIAL SHOUTOUT

WATERMELON COCKTAIL

Congratulations!

The Reybold Group Human Relations Department takes great pride in the accomplishments of our employees, and we are pleased to announce the following promotions:

Seena Patel Assistant Property Manager Ashley Johnson Senior Leasing Consultant

Ingredients:

Peggy Ely Senior Leasing Consultant

2 oz chilled watermelon juice

Alfredo Aguilar Senior Technology Specialist

1 1/2 - 2 oz vodka

Elwood Mosley Training & Quality Control Manager Melissa Fenimore Maintenance Administrator

1 oz fresh lime juice

We’d like to acknowledge the Leasing Team for receiving a total of 65 leases between all 4 properties in the month of April, with a special mention to the Meridian Crossing Team with a record-breaking 10 applications received in the first week!

We appreciate all of your hard work.

1 tbsp agave or honey optional: fresh mint, lime wedges, and watermelon slices for garnish

IT’S TEA TIME

CELEBRATING ADMINISTRATIVE PROFESSIONALS’ DAY

THE END OF AN

ERA

Add watermelon juice, vodka, lime juice, and your choice of sweetener syrup to a rocks or cocktail glass then stir to combine. Fill glass to the top with ice then serve with fresh mint and garnish with a lime wedge or watermelon wedge. Alternatively, you could add the ingredients into a shaker, fill it halfway up with ice, then shake to chill.

Lynn Smith began her career with Reybold in July of 2001 in the Parks Administration Department. Whether it was tenant complaints, lease applications, renewals, court filings or letters, Lynn streamlined and improved each of these processes, and was never afraid of a new challenge. We would like to thank Lynn for nearly 22 years of dedicated service to Reybold. Lynn, we wish you much success in your next chapter with the warmth of Florida surrounding you; know you will be forever missed by us all.

If you like your drink fizzy, feel free to top it off with about 2 ounces of club soda or even Sprite.

National Administrative Professionals’ Day recognizes the professionals who keep an office running smoothly every day. On Wednesday, April 26th, the Reybold Group recognized companywide all those unsung heroes who continue to support and help us deliver and keep our vision and focus intact by hosting a London Tea-Time event at University & Whist Club in Wilmington, DE. To our amazing administrative professionals: thank you for your hard work, dedication, and positive attitude. You make our jobs easier and more enjoyable, and we are grateful for everything you do daily. This is a well-deserved acknowledgment to each of you.

THANK YOU!

NEW HIRES Christopher Hall Director of Safety • Douglas Bradley Director of Finance & Capital Management • Lauren Willman Self Storage Assoc. • Jenna Foraker Self Storage Site Manager • Theodora Anderson Senior Lease Administrator Patricia Walls Asst. Construction Controller • Hector Rivera Senior Project Manager • Eladio Serrano Pena Construction Skilled Laborer • David Passwaters Mechanic • Stanley Barriga CCTV General Laborer • Luis Castaneda Foreman Jayden Gaitwood CCTV General Laborer • Marc Almonte VAC Truck Driver • Brayden Coulbourn Grounds Technician • Arron Jackson Make Ready Technician • James Hardy Service Technician • Sean Tunstall Make Ready Technician Jose Valentin Grounds Technician • Justin Hardy Make Ready Technician • Nathan Lederer Make Ready Technician • Patrick Hamill Field Operations Manager • Michael Macey HVAC Technician • Christopher Krouse Make Ready Technician Q U A R T E R LY N E W S L E T T E R | I S S U E # 0 0 2

JUNE 2023

GARLIC BUTTER STEAK Ingredients: 2 tbsp butter, softened, divided 1 tsp minced fresh parsley 1/2 tsp minced garlic

MEMORIAL DAY COOKOUT 2023 On Wednesday, May 24th, Reybold hosted a cookout in the parking lot of the corporate office. We served hamburgers, hotdogs, potato salad, baked beans, and ice cream, courtesy of Mister Softy. During our cookout, Lynn Smith was recognized for her many

1/4 tsp reduced-sodium soy sauce

CHANGING THE OFFICE VIEW

PLY CO-WORKING GRAND OPENING

Flat iron steak or boneless top sirloin steak (3/4 pound) 1/8 tsp salt 1/8 tsp pepper

great time during the event, and we are excited for our next cook out on June 28th. Special thanks to Jake Lopata and Shaun Rodgers for manning the grill, and Athena Reyes and Misty Wright for organizing the event.

New Castle County Chamber of Commerce and MIX 99.5 FM opened its doors on Wednesday, May 17th :at 9:30am by inviting the community to attend the official grand

Mix 1 tablespoon butter with parsley, garlic and soy sauce.

years of service at Reybold, and was presented with the “Excellence In Service Award”. Everyone had a

PLY Co-Working in collaboration with the

Sprinkle steak with salt and pepper. In a large skillet, heat remaining butter over medium heat.

Add steak; cook until meat reaches desired doneness (for medium-rare, a thermometer should read 135°; medium, 140°; medium-well, 145°), 4-7 minutes per side. Serve with garlic butter.

opening and ribbon cutting to Newark’s first-ever cooperative workspace.

This new PLY Co-Working space is located at 1130 Ogletown Road, formerly known as The Stafford House. The house was physically lifted from where CARMAX is currently located and transported 408 feet back in 2008 to where it sits today. PLY is a flexible co-working space providing fully furnished suites with Wi-Fi, printer-copier, keyless entry, and parking. We celebrate PLY Co-Working as a new business entry for Reybold, as stated by Jennifer Corbett, in the wake of the COVID pandemic.

Welcoming open-minded people and companies to PLY Co-Working's unique space is at the heart of its mission.

Q U A R T E R LY N E W S L E T T E R | I S S U E # 0 0 2