Inside Magazine Issue 1 2023

HAPPY NEW YEAR –WELCOME TO 2023!

As we start a new year, I trust you had a great Christmas and New Year break. We certainly were ready for it at the end of last year. I know many took the opportunity to enjoy the great weather – it was fantastic to see so many Facebook and Instagram posts of boats and BBQ’s in Wanaka, families on the beach in Mooloolaba, snorkelling in Fiji, time in Bali and of course some amazing trips to New York, London as well as safari parks in South Africa. It’s certainly great to be able to travel again – like so many things, you don’t really appreciate something until it’s gone.

2022 was challenging. The economic pressures, the “post Covid” social and mental health issues and of course a slowing real estate market for many. I can’t tell you how proud I am of our people and how we stepped up throughout the year – in the face of challenge, we continued to focus on helping our colleagues and clients, we continued to be a positive force, to smile and give confidence to the people around us at a time it was most needed.

And how do I know we did – not only from speaking with so many of you and hearing and feeling the strength and positivity but also in our results. Across every market in 2022 we outperformed the industry. We were one of only two groups in Australia that grew our market share, in NZ we achieved our highest market share on record and in South Africa we celebrated our 10th year in a row of growing market share and moved into the 3rd position nationally for volume – from 8th position just 12 years ago. In North America we opened more offices including in Mexico and continued to grow the auction numbers – in a market where auction is virtually unheard of.

There are so many more examples of the impact we make – from the growing number of people who choose to trust us with their real estate business to the amazing contribution the Harcourts Foundation continues to make. hope you share the same pride that I do with what we continue to achieve as a Group.

I’m really excited about the year ahead. Yes, we are likely to see ongoing economic uncertainty, but we all know that in that uncertainty our business partners and clients will look for the people they can trust, the people that are confident and positive, the people that they feel safe with.

We are the most trusted brand in New Zealand and we were recognised

in November by Canstar as the number one real estate group in Australia with 5 stars for communication, knowledge and advice, contract handling, problem resolution and overall satisfaction. We have a culture built on a clear purpose to help others achieve success and a set of values we use throughout our organisation to guide our decisions and behaviour. We have a strong foundation. We will continue in 2023 to roll out our new CRM VaultRE. The Hub, launched in South Africa and Australia will be rolled out in New Zealand. Our new websites continue to gain traction generating over 1000 appraisals in just 10 months. Our commitment is to provide our team with the very best tools and resources. We are well on track to achieve this objective.

This year our theme is to build on our vision that the Harcourts experience is recognised as the finest in real estate by our team, our business partners and our clients.

One Team : The Finest Experience.

I believe if we embrace the theme, if we take on board the principals of awesome customer service demonstrated by the Ritz Carlton, we can achieve the same dominance in our industry. Read the feature on page 8. In 2023 imagine if we all apply a single lens to everything we do? Every interaction, every conversation, every connection – two questions - have we delivered what the other person expected and then have we created the finest experience by delivering the ‘extra mile’? My commitment to everyone in the wider Harcourts team is to look through this lens and ask, are they receiving the finest experience in real estate? And if it isn’t, fix it!

I’m looking forward to an awesome year ahead. Thank you for everything you do that allows this Group to continue to achieve the wonderful impact that we do on so many lives.

TABLE OF CONTENTS

Mike Green Managing Director,

Harcourts International

On the cover:

At Harcourts our vision is for the Harcourts experience to be recognised as the finest in real estate by our team, our business partners and our clients. That’s our aspiration. Our focus and theme for 2023 is One Team: The Finest Experience.

Editor Shaena Jones

Designer Alexander Rumsey Studio Eighty Contributions communications@harcourts.net

While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice.

We acknowledge the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

WELCOME TO THE HARCOURTS FAMILY

OFFICES

New Zealand Australia

OFFICES

Harcourts St. Peters, South Australia

Harcourts Best in Real Estate Limited – East Tamaki

One of Harcourts New Zealand’s most successful and well-renowned Sales Consultants, Tina Gao has opened Harcourts Best in Real Estate – East Tamaki and has every intention of becoming the very best Harcourts franchise and office in the network. Having 20 years of business management experience in China beforehand, Tina’s ultimate goal when she moved to New Zealand was to run her own real estate office. Having only lived and worked in the picturesque East Auckland suburbs, Tina brings a wealth of expertise and community connection that will compliment her team of positive, passionate and professional Sales Consultants & Assistants. With a passion for delivering exceptional customer service and living the Harcourts value of ‘doing the right thing’ this team is well on its way to achieving big things and accomplishing its dreams.

Harcourts Landed Property Group – Lunn Ave

Harcourts Landed, a stylish and modern office in the illustrious Lunn Avenue in Mount Wellington has arrived on the runway with every intention of helping its clients and community achieve their home ownership dreams while providing an innovative, first-class experience - never before seen in a real estate space in New Zealand. Headed by real estate powerhouse Shane Prasad who has vast experience in every facet of the real estate business, the airline lounge themed office is in the perfect position to ‘take off’. Shane is building a team that is passionate about helping potential first home buyers find their first home and educating their local community by providing financial education that is integral to the buying process. The Harcourts ‘Landed Lounge’ is here to make the buying journey as smooth as possible and help bring their customer home.

North America

Lead by Director and Sales Professional William Bai, Harcourts St Peters is the latest addition to the Harcourts South Australia network. Couple William’s fluency in both English and Mandarin with his wide-ranging real estate know-how, and you can see how Harcourts St Peters offers a special service. William and his team at Harcourts St Peters have gained an extensive knowledge of the local market via a distinctive approach, concentrating on building relationships with key local influencers, community groups and referral partners. Already, Harcourts St Peters’ success in selling a variety of properties has attracted buyers and sellers from all around the world, as well bringing an efficient and fast rental service to local and international clients. Harcourts St Peters reinforces how Harcourts can maintain an international focus while offering that very important local service.

Harcourts West Realty Caroline Springs, Victoria

More than just another office for the Harcourts West Realty group, Harcourts West Realty Caroline Springs is a major step in an eleven-year (so far!) journey in real estate for Director Nathan Hunt. Six-time winner of Agent of the Year, Caroline Springs, and twice Agent of the Year Burnside, Nathan has worked, lived, and socialised in the local area for 11+ years. Able to offer experience, local knowledge, and proven fantastic results, all very important factors when selecting an agent. With over 870 positive Rate My Agent reviews and recommendations, Nathan is excited about the possibilities Harcourts West Realty Caroline Springs represents. Nathan adds, “I joined Harcourts to further my journey in real estate. And I love this area! It’s a multi-cultural, family friendly area with an abundance of lakes, parks, and wetlands to explore.”

Harcourts Broadwater, Queensland

With five generations of family history and local area knowledge, Darren and Sandy Davey, business owners of newly opened Harcourts Broadwater, know that there is no agency better placed to understand the local market. Darren and Sandy first opened their independent real estate agency in Ashmore nearly 10 years ago, and quickly realised that there was a brilliant synergy in partnering with a real estate brand that was still family owned and operated after 130 years: Harcourts. After first opening an agency with just the two of them, Darren and Sandy have grown their family run business to a team of 13 dedicated and caring professionals, who have all been with them long term. Sandy says what she loves most about real estate is, “being part of someone’s story, it’s always an exciting time for them and get to share in that excitement”.

Harcourts Focus Bull Creek, Western Australia

Harcourts Focus has just opened a second branch in Bull Creek. With offices now in Cannington and Bull Creek, Harcourts Focus’ expansion is statement to commitment to their community. Dennis Peach, Harcourts Focus Director/Licensee, and his fellow directors Kevin Sleight, and Mario Condipodero, see their new office as an extension of their exceptional service, where their team will continue to live by their theme: ‘Our Focus Is You’. Although they are now in two locations, Harcourts Focus is committed to working as one team, sharing resources, knowledge and skills across the two offices. Harcourts Focus combines world-renowned technology, training and systems with a focus on establishing trust and respect with their clients who always remain at the centre of the process.

Harcourts Prime Properties – Temecula, California

With the launch of its new Temecula office, Harcourts Prime Properties is strengthening its hold on the Southern California real estate market. The dynamic duo of Shane and Michelle Stevenson have joined forces with super-agent Jesse Salas to open an office offering their exceptional real estate services to the burgeoning population of Temecula Valley. Shane and Michelle saw Jesse’s commitment to excellence, hard work, dedication, and ability to graciously bring people together as motivational factors in teaming up for the perfect partnership in the beautiful town of Temecula. As one of the fastest-growing areas in Southern California, the town is known for its combination of entrepreneurial spirit and a median age of 34, a perfect destination to open a Harcourts office. But coming to Temecula has a bigger purpose for this group, who have a heart to serve the many Veterans moving to the town for convenient access to the military benefits they have earned.

Harcourts Century City, California

Harcourts is expanding its grip on the Los Angeles real estate market with the opening of its new Century City office. Harcourts Beverly Hills super-agents Glen and his daughter, Brooke Coutinho, and power couple Laily Boutaleb and Ari Eskandari are heading up this new upscale office. Connected initially five years ago when Boutaleb served as the Coutinho family’s immigration lawyer, the friendship of these four developed into a group that is primed and ready to forever change the real estate landscape in Los Angeles. “It made sense to combine our strengths into one team,” Glen Coutinho, partner of Harcourts Beverly Hills, beamed when asked about the new partnership. “They (Boutaleb and Eskandari) specialize in legal and property development, while we specialize in property sales. So, under the Harcourts umbrella, the four of us can grow and offer our clients options in development, legal, immigration, and general sales. We are a one-stop shop.”

WELCOME CORPORATE TEAM

Benjamin Moriarty

Senior Finance Business Partner, Harcourts International

Having worked in various accounting roles in multiple industries such as fashion, recruitment and engineering Benjamin recently spent nine years at Flight Centre. During this time he worked as an analyst before moving into a head of finance role which sat on the senior leadership team of an acquisition entity, Travel Money Group, which had 700 staff across Australia and New Zealand. After Covid disrupted the travel industry that business went into hibernation and he moved across through various roles. After a couple of years away from accounting, Benjamin has joined Harcourts in the finance team. Benjamin is passionate about growth, development and supporting the Harcourts business and its people. He says, “Having come from operational leadership roles in other businesses I’ve always valued the assistance support staff like finance can bring and so I’m passionate about providing that support.”

Mellissah Novobranec

Credit Controller, Harcourts Australia

Mellissah has joined the Harcourts team as the AUS Credit Controller. Within this role she will be working closely with the Finance Business Partners and Franchisees to ensure fees are invoiced and recovered in a timely manner. Mellissah brings 12 years of finance experience to the team, coupled with Business Management and Accounting credentials. Born and raised in a country town in South Australia, her move to the big city has opened the door for her to pursue her career aspirations.

With a long-standing passion for real estate, Mellissah has found her dream job to call home. Outside of work, she likes to unwind with arts and crafts, photography and spending time with family and friends

Rachel Eckey

Franchise Development Manager, Harcourts South Australia

Welcome back to Rachel, who returns from maternity leave after having her third child. Rachel has been with Harcourts for almost 8 years and is thrilled to be back and working with the South Australian network to drive growth. Rachel has a diverse background in business, marketing, and relationship management, and has worked with teams throughout Australia, as well as in Europe and Canada. Rachel has also been the longstanding Foundation Ambassador for South Australia.

WELCOME CORPORATE TEAM

Brittany May

Business Operations Manager, Harcourts Queensland

Having worked in a variety roles across the real estate industry Brittany brings a wealth of knowledge and passion to her role as Business Operations Manager. Brittany’s high attention to detail, outstanding communication skills and relentless work ethic ensures that every client receives first class support. Her outstanding abilities are aided by a Degree in Law from Griffith University. With a strong focus on customer service, Brittany prides herself on being able to provide sellers and business owners with ‘tailor made’ marketing solutions that ensure their property is exposed to the widest pool of qualified buyers possible. She has established a reputation for honesty and reliability, alongside outstanding sales success and is a welcome addition to the Harcourts Queensland team.

Irene Limnios

Property Operations Manager, Harcourts Western Australia

Irene has 25 years’ experience in the Perth and Western Australia Real Estate Industry across all disciplines including Commercial and Residential Sales, Property Management, managing development projects, offthe-plan sales and consulting to Government departments on Inner City urban renewal and redevelopment projects. Irene has also managed the start-up of several new businesses including a theatre production company, an industry award-winning boutique hotel and a successful restaurant in Perth’s entertainment district. She has provided consulting and business improvement strategy services to businesses in the Financial Services, Fast Moving Consumer Goods and complementary and alternative medicine sector. Irene’s passion is collaborating with businesses to develop their strengths, overcome challenges and position themselves to achieve their full potential.

Lisa

McNiven

Property Operations Manager, Harcourts Victoria

More than 20 years of experience within all sectors of the Real Estate Industry has positioned Lisa McNiven well for her role as Victorian Property Operations Manager. Highly versed in all aspects of property management, she fully understands that this is a business based on relationships and has been very successful in developing and inspiring staff to achieve their professional goals. Having spent the past four years in training and leadership roles, Lisa has a wealth of knowledge to share and a natural ability to deliver training and strategic support to our team. Lisa has a genuine care for the people she comes into contact with, coupled with a strong focus on building and maintaining relationships mean that she is able to instil others with confidence and help them achieve exceptional results. Highly skilled in managing, coaching and developing staff, Lisa’s high energy coupled with her attention to detail and product knowledge make her a standout in the corporate sector.

Wendy Tallon

Performance Coach, Harcourts Victoria

Gregg Toyama CEO, Harcourts South Australia

In his 16 years with Harcourts, Gregg performed in multiple roles, adapting to the unique changes placed before him to create innovation for his industry. Prior to being named as CEO, Gregg was the Head of eBusiness for Harcourts International.

As the Head of eBusiness, Gregg learned to embrace the idiosyncrasies of the various states and countries of which Harcourts operates, ensuring that their mobile technology tools were relevant and customizable to local market conditions. In 2017 won the REB “Innovator of the Year” award.

Similarly, in his role as the CEO of Harcourts SA, Gregg revelled in the opportunity to best decide how to apply resources to enhance productivity, culture and increase retention and recruitment opportunities in the real estate sector.

After spending 2021 caring for parents who lived in the USA and were experiencing ill health, Gregg returned to Adelaide, where he resumed the role of CEO for Harcourts SA.

“On reflection, realised that I still had the desire, thirst for learning and vision to support and challenge Harcourts SA, and myself, to be the very best we can be in the never-ending journey to provide the finest experience in real estate.”

Fondly known as ‘GT’, Gregg Toyama is revered throughout the Harcourts team as a man of courtesy, enthusiasm and sage guidance.

Wendy is a fully licensed real estate agent and about to complete an MBA. Her extensive industry experience includes business management, commercial and residential leasing and sales, investing, property development, administration, and marketing. Entering the realty industry in 2010, her enthusiasm and desire for continued learning keeps her up to date with current real estate trends and industry information. Now, moving into the Harcourts Victoria Performance Coach role, she brings a holistic approach to business, real estate, and customer service. Wendy adds, “With my study background, industry experience, and people skills, am well equipped to advise and educate the Harcourts network in regard to their real estate career needs. My focus as performance coach is to support the network in building robust client relationships, and industry resilience while at the same time delivering a high level of service with honesty and integrity.”

Sonja Low Reception and Events Administration Support, Harcourts New Zealand

Sonja has joined the Auckland Regional Office as a part-time Receptionist supporting the administration team. Outside of work Sonja has her own business as an Interior Designer & Stylist where she has been doing home staging and colour consults for her clients, helping them promote and sell their homes. Sonja is looking forward to getting involved in the extensive Harcourts network bringing her skills in art, design, photography and making all things beautiful to the team.

At Harcourts our vision is for the Harcourts experience to be recognised as the finest in real estate by our team, our business partners and our clients. That’s our aspiration.

Our focus and theme for 2023 is One Team : The Finest Experience

There are two key elements to achieving this vision.

Firstly, we must get the last mile right. Delivering on the fundamental expectations of what our team, our business partners and our clients want is critical in ultimately achieving the finest experience. No amount of delivering the extras, the special surprise and delight factor, can make up for not getting the basics right.

Have we met our teams’, our business partners’ or our clients’ expectations?

Once we have, then we can add the special “extra mile” factor that takes a great experience and makes it the finest experience.

We all know the “extra mile” is often just the small things that cost virtually nothing, but take the experience to that extra level. The personal touches – a short video of thanks, a personal visit, a pizza delivered on moving in day, flowers on an anniversary, or a kind word and a ‘how can I help?’ during a tough time. The unexpected. The genuine caring. The wow!

THE Finest

EXPERIENCE BECAUSE WE

Secondly, delivering the finest experience is a team effort. Every single person in Harcourts in every single role plays a part. Everyone matters, everyone contributes. One Team is an integral part of our foundation as we truly embrace the power of people and our Harcourts community.

In 2023 imagine if we all applied a single lens to everything we do –every interaction, every conversation, every connection –two questions - have we delivered what the other person expected and then have we created the finest experience by delivering the ‘extra mile’?

We will achieve every goal and aspiration individually by delivering, as a team, the finest experience!

Learning from the Best

The Ritz Carlton is known for its legendary customer service. The finest hotel experience. Legendary service at The Ritz is based around a core principle that you can’t go the extra mile until you get the last mile right.

Delivering on the last mile is all about giving your customers what they expected.

The extra mile is that piece that really adds the component of delight, the unexpected mile and what creates ”the finest experience”.

THINK OUTSIDE THE SQUARE.

THE FINEST EXPERIENCE BECAUSE WE LISTEN.

THE FINEST EXPERIENCE BECAUSE WE HAVE THE BEST TRAINING AND EXPERTISE.

HARCOURTS DOES MEXICO!

Featuring our first office, Harcourts Baja, located in Cabo San Lucas, Mexico

With Cabo San Lucas currently being one of the most popular places to invest in real estate, the opening of Harcourts Baja in early 2022 was the right move. Award-winning agents Melissa Murphy and Heather Walker, two highly respected brokers with a combined thirty years of experience in the business, have taken charge of this new venture. In addition to their strong focus, kind approach and methodical work ethic, Heather and Melissa have their certified international property specialist (CIPS) designations, with Melissa also holding the resort and second property specialist (RSPS) designation, making them the perfect team to represent an international brand like Harcourts.

Harcourts Baja is situated in the Pedregal Plaza at the bottom of the prestigious Pedregal Private Gated Community; a community which houses multi-million-dollar homes and the Waldorf Astoria Hotel, making it a fabulous location to attract luxury buyers! The office joins an ever-growing list of successful offices throughout North America and is already making a significant impact in the Cabo San Lucas community. Melissa and Heather add, “That fact that we represent a company with our values, commitment to clients, and the global Harcourts community sets us apart from all the other companies. And

we are just proud to have taken the immense leap of faith, believing in each other, and how we do business: ethically, morally, fairly.”

“We have been delighted by the local, as well as, the global welcome we’ve received…and our clients are equally excited to have us available as a resource,” said Melissa. She previously worked with Harcourts acclaimed office, the Real Estate Network Group, while Heather has been servicing the Ex-Pat and Luxury communities within the Greater Houston area with Keller Williams.

The duo is already utilising the dynamic Harcourts Auction platform while also taking advantage of Heather’s access to the Houston MLS’ International Listing section, giving their seller’s homes global exposure. Mexico is now getting Harcourts patented mix of precise professionalism and tenacity that they have been supplying to clients stateside.

The team are excited to put Harcourts Baja ‘on the map’ as the premier, boutique real estate company in the area. And say “Our point of difference is bringing a global reach to our local neighbourhood. There isn’t anyone else who offers the range and reach like Harcourts.”

...and with Paul Wright and Mike Green.

New Harcourts Baja business owners Melissa Murphy and Heather Walker

Above left & centre generously donated by Noah Duethman. To see more of his work visit bajabirdsmedia.com or email

BRANDS WITH THE BIGGEST IMPACT SIMPLY OVER MANAGE THINGS THAT OTHERS DON’T.

While many of the world’s famous brands – McDonald’s, Coca-Cola, Nike, Disney – have an enviable brand promise that has become synonymous and second nature with billions of customers across the globe, few of these, and many others don’t share the same opportunity to materially change the lives of its customers, those fortunate to be in real estate can.

The famous adage popularised by the Marvel Comics phenomenon, Spiderman, comes to mind - ‘with great power, comes great responsibility’. And while this conjures up very different emotions and feelings for fans of this powerhouse brand, it’s a great reminder of the power, and responsibility we have – and equally, the power it has for us all when together, we deliver on our brand purpose – ‘we help others achieve success’.

And whilst it is incredibly important we drive this narrative harder in our streets and suburbs, we have the opportunity to turbocharge the feelings and emotions people do and will have of our brand through this year’s theme – ‘One Team - The Finest Experience’.

Whilst broadly speaking, the measurement of ‘the finest experience’ can (and will) be visible through things like our Rate My Agent customer experience tracking, and the quality of our Google Reviews, it’s Disney’s ‘over management’ principle that is proven to have made a seismic difference to a person’s experience, and their perception of the brand – simply put, it is to overmanage the things that others don’t to have the biggest impact.

A simple example that demonstrates this is the way Disney over manages the parking. When you arrive in one of Disney’s parks, you’re immediately directed to a parking space. On the way into the park, the tram drivers repeat your section and row number several times. But after a long day of fun, quite a few people forget. Disney understands that this happens, so they prepare their parking lot attendants to help. These cast members know the time each row was filled, so if you know what time you arrived, they can direct you to your row. Even if you were so excited that you don’t know when you arrived, some of them can scan your ticket to see what time you entered the park to narrow your search.If you think about it, leaving the parking lot is one of the last “touchpoints” Disney has with guests, so they overmanage it.

More recently I had the fortune of visiting Christchurch for the first time and stayed at The George Hotel – a favourite of many in the Harcourts business. During this stay, I also experienced my own

example of ‘over managing’ a customer’s experience to create a positive experience and an emotional connection to their brand –a hotel brand of all things. For those playing along, what happened was this – notwithstanding my check-in experience was prepared, simple and efficient (inc. bag delivery to the room while I checked in), twenty minutes after arrival I had a phone call to my room – not something I was expecting given very few people knew I’d arrived. On the other end of the call was reception who asked if I’d like a complimentary coffee to help me settle in. Whether they knew I’d flown in from Sydney or not is irrelevant and in the grand scheme of things, an extremely simple thing to do which was also low cost, but for me, it was timely, of value and made me feel great.

There was a number of these ‘touchpoints’ where the experience I had was (in my view), over managed but this a simple, practical example of how The George has made this a part of their procedures that will likely have a very positive impact on their brand experience.

When we bring this back to real estate and our theme for 2023 – ‘the finest experience’ – it makes me think we have a real opportunity to not only do what Disney, or The George do, but what the Ritz Carlton has become famous for, which is ‘deliver the last mile, before you go ‘the extra mile’.

Thinking about your operation and the touchpoints you and your people have, what could you ‘over manage’ without adding complexity or huge cost to the experiences people have with the Harcourts brand? Think about your digital office front door (website, social media), your physical front door (offices and the homes of those we are selling or renting) and the people who are delivering your Harcourts experience across hundreds of touchpoints every day – are we delivering ‘the finest experience’ and delivering on our promise of ‘helping others achieve success’?

I think we have both a huge opportunity, but also a winning brand purpose that coupled with a network of thousands of people focussed on delivering ‘the finest experience’ makes for an incredibly exciting year ahead.

I can’t wait to meet you and get to understand both how you’re going to ‘over manage’ the experience locally this year, but also how we can help you get there! Here’s to delivering ‘the finest experience’ in 2023!

HARCOURTS CX POWERS ON

With the move to Rate My Agent powering our CX surveys for Australia and New Zealand, our clients have been receiving their surveys right when their property goes unconditional. The survey is capturing the client’s fresh and genuine feedback regarding their experience with Harcourts right as the transaction settles. This is providing accurate and beneficial feedback on the Harcourts client experience.

In exciting news, Harcourts South Africa are currently in the process of migrating to Rate My Agent to further enhance their CX programmed and reap the benefits of this partnership. We look forward to updating you further in the future.

As always, the Client Experience is at the core of what we do here at Harcourts and being able to capture the result of that experience more accurately is vital to maintaining and enhancing it. This then continually drives us towards our vision of “providing the finest experience in real estate, for our clients, our people and our business partners.”

StevenGreen

Business Operations, Harcourts International steven.green@harcourts.net

DELIVERING MORE CUTTING-EDGE, WORLD-CLASS HARCOURTS SYSTEMS IN 2023

2022 was an amazing year of positive change for Harcourts technology. 2023 is looking to be even bigger! We have finished migration all Harcourts and Nutrien Harcourts branded offices in Australia from H1 to VaultRE. The project’s focus is now to migrate NAI Harcourt Australia, bring the early adopters inline with the 100% VaultRE operating model, migrate the property management only office away from H1, and finalise the work with The PropTech Group to enhance VaultRE to be match fit for New Zealand.

H Digital + Web the new National, Office, and Personal websites for Australia and New Zealand continues to be enhanced with new products and features being introduced every week.

VaultRE is the endorsed specialist customer relationship management (CRM) system that allows Harcourts members to do more, and better. This leading system allows members to monitor every aspect of their operation from a single page, from any location, and in real time. Ultimately, VaultRE will help members to list more, sell more, rent more.

H Digital+Web delivers world class national, office and personal websites. Built from the ground up focused on providing the best content management system allowing Business Owners and Agents to create a beautiful web presence. Delivering a platform to showcase you, your business, and your vendors properties.

Harcourts Hub is the home of all things Harcourts, built for members as the central location for all training, newsletters, events, templates, and resources. It will replace H1 for news, information, resources, and library content.

H360 collates data from multiple sources to help our business owners, property managers and agents see the story of their business performance in live graphs, dashboards, and rankings. These indicators show our members how they’re performing in real time, so they know where their opportunities are, and can grow through relevant training and support on Harcourts Hub. This business performance dashboard is a source of live, smart data that will help members set and hit targets. H360 gives us the capability to make decisions based on intelligence rather than intuition.

Everything we’re building and rolling out helps our people do more, and better. Aligning with our aim to deliver the finest experience in real estate. We’re replacing existing technology and delivering world-class systems that provides clarity, connectedness, and centralisation to make your operations smoother, cleaner, and more cutting-edge.

Donaldson Chief Information Officer

leonard.donaldson@harcourts.net

CEO UPDATE

And just like that we’re into 2023! New year. New Opportunities. love the opportunity to make a fresh start each year. Having a blank canvas and the opportunity to design the year that you want and deserve. Last year had it’s challenges and, as expected, there was plenty of change. So, what are our learnings and how can we harness them to be even better this year?

Our annual theme focuses on the “Finest Experience”. What I love about the theme is that it applies to every person in the Harcourts team around the world, irrespective of your role, experience, language, or skill level. Each member of the Harcourts team has a role to play in creating the finest experience for our team, our business partners, and our clients.

It’s been said that people won’t remember what you did, or what you said. But they will remember how you made them feel. I’m sure you can recall moment in your life where you’ve been made to feel really special and valued. We’ll never forget those moments.

Consider, for a moment, that we have it within our control to create experiences and moments like that. What an immense opportunity we have to make our mark in people’s lives. How can we plan to take full advantage of that opportunity this year?

There is no question that it get’s tougher and tougher to win business in a competitive environment. The difference between achieving our goals or falling short is sometimes measured in inches. Yet all of us have the ability to differentiate ourselves in a positive way by seeking opportunities to deliver the finest experience in real estate.

NEW ZEALAND UPDATE

So when we face a problem or a challenge, let’s own it. How well we address the issue will determine the quality of experience for others. So whether it’s a difficult client, a colleague going through a rough patch, a family member facing an issue, or a friend in need – let’s take the opportunity as a gift – a chance to make a difference and give someone a great experience.

As we get older we see the truth in the expression “what goes around comes around”. When we focus on delivering the finest experience to others, we will reap the benefits at some point in the future. Maybe the benefits come in forms we don’t anticipate – clients who become dear friends, colleagues who loyally remain in the team, friends who are there when we need them most.

Whatever the outcome, life is more fun and much more enjoyable when we put People First. Let’s make sure that, as we plan our year ahead, we include a passionate focus on how we, individually, can deliver the finest experience for others.

And just imagine how powerful that will be when we all do that together, as One Team.

Wishing you all an incredible 2023! One Team. The Finest Experience!

Steve Caradoc-Davies

Chief Executive Officer, Harcourts International steve.caradoc-davies@harcourts.net

Here at Harcourts New Zealand, we have embraced the new year with a drive and determination that will ensure we have another highly productive and successful year, no matter the challenges which New Zealanders are constantly told are afoot. The year ahead may well present difficulties for many, but every year has presented adversity, and if we have learned anything from the past few years, it is that as a team, we have the ability and aptitude to navigate change. Our focus and message must be that if we remain focused on our goals and aspirations, as set out in our business plans, coupled with delivering the highest levels of service for our clients at every opportunity, then we can be assured of business and personal success no matter the economic environment we encounter.

With Harcourts being New Zealand’s strongest and most trusted real estate brand, as voted for by kiwis for over a decade, I am confident that

Titanium

am delighted to advise that Lin Ma, Harcourts Grenadier - Wigram, Lisa Cao, Harcourts Hoverd & Co. and Paula Ritchie, Harcourts Team Group Realty Ltd are the latest recipients of our ‘Titanium’ status. This award recognises exceptional achievement in real estate. Congratulations Lin, Lisa and Paula - we are thrilled to have you wearing the Harcourts badge and have you represent us each and every day. It is wonderful to be able to showcase your spectacular achievements in this way.

with our team members out in their communities across New Zealand, providing great advice and the highest levels of customer experience, our opportunities for growth and success are boundless. We are excited about what 2023 will bring, for all of us who commit to working hard towards our goals.

Bryan Thomson Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Paula Ritchie and her team receiving the Titanium award. Lisa Cao and her team receiving the Titanium award.

Lin Ma with her Titanium award

Celebrating Long Service Milestones

This past quarter we have had an outstanding amount of Long Service celebrations and recognitions in the Harcourts network. It really is a great way to start the year acknowledging our many long-standing members who have achieved this incredible accolade.

1. Bruce Baverstock, Sales and Marketing Consultant

Harcourts Riverlands Real Estate Ltd – Te Kauwhata

celebrated 25 years on 18 November 2022

2. Dawn Sheard, Licensed Branch Manager

Harcourts Four Seasons Realty Ltd – Kaiapoi

celebrated 40 years on 11 December 2022

3. Tania Wansbrough, Sales Consultant

Harcourts Active Real Estate Ltd – Johnsonville

celebrated 30 years on 2 January 2023

4. Glenys Naik, Franchise Owner Harcourts Active Real Estate Ltd - Johnsonville celebrated 30 years on 2 January 2023

Women’s Refuge

At Christmas our Harcourts corporate team in Auckland came together to give the gift of a fresh start to families in need at Women’s Refuge. The Harcourts Foundation initiative was driven by the increased needs of the organisation over the festive period and saw Harcourts offices across Auckland work together to collect household, toiletries and food items. Together they collected a staggering 1705 items overall! Thank you to everyone who was involved in this cause, we know you will make a huge difference to families in need.

5. Paul Ellis, Franchise Owner Harcourts Active Real Estate Ltd - Johnsonville

celebrated 30 years on 2 January 2023

6. Paul Nichols, Sales Consultant

Harcourts Holmwood Real Estate Ltd – Fendalton

celebrated 30 years on 2 January 2023

7. Suzanne Sunderland, Letting Agent Harcourts Grenadier Accommodation Centre Ltd

celebrated 25 years on 12 January 2023

8. David Marshall, Sales Consultant Harcourts ETB Realty Ltd – Whakatane celebrated 30 years on 1 February 2023

9. Deb Nichols, Sales Consultant Harcourts Holmwood Real Estate Ltd – Fendalton celebrated 25 years on 1 February 2023.

Huge congratulations to you all and thank you for all your hard work, dedication and service to Harcourts over these many years.

Property Management Update

Property Management in New Zealand closed out 2022 on a high and celebrating the team’s achievement and success over the previous 12 months.

Not only did we produce the widely acknowledged Harcourts Tenant newsletter in November 2022, we also collated and sent a number of relevant and well received complementary blog items. Whilst these are produced alongside the business-as-usual monthly landlord newsletter and blog items, the suite of documents and information worked in synergy to give property management the platform to showcase the exciting developments in our side of the business - as well as enabling our team to strive for success; armed with a range of legislative updates and topical news about the industry.

Starting with a bang, the first quarter of 2023 has presented our leadership group, property managers and BDM’s with awesome training opportunities both in-person and via Zoom. In March 2023 the momentum will be ramped up again with the roll-out of the Property Management ‘Activate’ series in Auckland, Hamilton Wellington and Christchurch. These sessions are invaluable for anyone who is interested in improving their performance through education.

am also thrilled to announce that have been asked to facilitate a session on Unlawful Dwellings at the REINZ Conference in March 2023. This is a subject close to my heart and I am delighted that my knowledge in this area has been recognised with this facilitation opportunity.

Auction Update

It’s a new year and our auctioneers across the length and breadth of New Zealand have kickstarted 2023 with heightened enthusiasm. It has been a great January where we have begun seeing auction rooms full again and some results filter through from big players in cities such as Christchurch that 100% of listings were sold either before auction or under the hammer. It is a great news story amidst the negative rhetoric bubbling all around us. I am confident that the kiwis who opt for auctions as their method of sale, are going to be the winners on sale day. Even in a harder market, the results cannot be challenged.

Work has also begun in force for Harcourts HX auctioneering championships in May and for the REINZ auctioneering competition in June. In my opinion, it is never too early to sharpen our swords and refine our art, so I am thrilled with the engagement in training that we are rolling out to our novice and more experienced auctioneers. It’s like the quote from Samuel Goldwyn states, ‘the harder I work, the luckier I get’ and this appears to be the case with our hardworking auctioneers and attendees of training as they are the auctioneers with the highest rates of success.

Lastly, I want to acknowledge the passing of a dear friend of our industry and auctions. John Abbott, a life member of REINZ was the epitome of auctioneering and the enthusiasm, hard work, and determination one needs to put into the craft, to be excellent. He was a gentleman, and his wit, charm and authenticity was adored by so many of us. I am heartened to have attended his living wake at the end of 2022 where John regaled us with legendary stories from years gone by. You’ll be missed John, thank you for everything you gave us.

To finish, I want to celebrate an announcement made by the Minister for Housing regarding regulation of the property management services with a Bill which is ready for a first reading in May 2023. I can only hope this results in opportunities to provide the best outcomes for kiwi landlords and tenants.

Head of Property Management New Zealand

jodine.clark@harcourts.net

National Auction Manager, Harcourts New Zealand shane.cortese@harcourts.net

Trudy McKinnon

Sales Consultant

Harcourts ETB Realty – Whakatane

Harcourts International Client Experience Award winner 2022

1. How long have you been at Harcourts? have worked for Harcourts Whakatane for 4 years now but started my Harcourts journey in Cambridge working for Kevin and Andrea Deane back in 2005. Their guidance and support was invaluable and I love catching up with them at Harcourts events.

2. What is special about your office? We have a really close-knit team of experienced agents, and our goal is always to provide the best possible result and to deliver an ‘above and beyond experience.’ We also follow the Harcourts recommendation and have taken fun and laughter to a new level. The knowledge and ability to share creates a great camaraderie between us

3. What career awards have you won? I’m not really an awards focused agent, but in my first year of real estate I won the top exclusive lister in the Cambridge Office, made it into the top 20% of agents nationally for an unnamed company, and this year won #1 overall agent for the Whakatane office. I win every day, just by having the opportunity to serve and provide value to people that have trusted me with their biggest asset. Sometimes I think we forget how privileged we are.

4. Why did you win the Harcourts International Client Experience Award 2022? have given this much thought and really, have come to the conclusion that as an agent, we all want to succeed, but success for me is not

the amount of transactions I can achieve, but the relationships formed along the way. I strive to serve and provide value to my clients, and I guarantee that if you do that, they will remember you long after they have forgotten the price achieved.

5. What was your reaction to the win? I was waiting for the steward’s siren to go off and someone to demand a recount! Honestly, it was a such an overwhelming feeling and something of which am incredibly proud.

6. How important is client experience to you? It is the reason I do what do. Money is not my driver, yes it certainly helps but for me my jam is seeing people achieve their goals, helping to educate, share local knowledge, and to guide them through the process. Sometimes this means adapting my skill set and becoming an emergency gardener, window cleaner, stager or simply sitting down and listening to someone’s story.

7. What is your advice for new sales consultants starting out? I think the best advice can give would simply be to remember that this job is about people. The man with a $2million property has the same feelings as the man with a $200,000 property, just different circumstances. Treat all people the same and provide the same level of service. Don’t worry about the number of transactions, concentrate on connecting with people and watch your transaction rate increase. It’s about people, not houses. Study your local knowledge and be honest…people will respect you for it. The best exercise to discover how powerful a simple smile can be is to go to a suburb that you are not known in. Walk down one side of the street, without making eye contact with people. When you get to the end, stop and see how you feel. Now walk down the other side of the street, make eye contact with as many people as you can, smile and say hi or give a compliment to someone. guarantee you will have just made someone’s day and that’s just how simple it is!

Olivia Graham, Laura Crane and Sawani Panilla from the corporate team in Auckland, dropping off some of the items collected for Onehunga Women’s Refuge.

AUSTRALIA UPDATE

Each year Harcourts picks a theme – a saying, a message, an aspiration, an inspiration.

In 2022 it was “One Team, We’ve Got This”, and in a year marked by rate rises and market downturns, the extensive tech roll outs, and the numerous other challenges, Harcourts lived and breathed as One Team. We walked the walk, and we talked the talk, and showed that absolutely We’ve Got This: Our market share increased, our amount of offices increased, and our corporate surveys showed increasing levels of respect and workplace satisfaction.

Now, in 2023, as you can see from earlier in this publication, we present a new theme. More than just a sound bite or a slick sentence, the 2023 Harcourts theme represents an attitude, a determination. Not just words, but words into action.

One Team: The Finest Experience in Real Estate

Here at Harcourts Australia, I am immensely proud to have these words on my emails and in my communications, and I am sure that you will be too. This is not an empty claim – Harcourts is known industry-wide as people-friendly, courageous at doing the right thing, and bringing fun and laughter alongside the serious and sometimes stressful journey that is real estate. These are the Harcourts Values. They were a powerful presence in 2022, and we build upon that in 2023. Here is just a few Harcourts Australia examples:

2022 saw the roll out of market-leading and cutting-edge technology. 2023 sees these incredible tech tools applied, and agents following up on communication and following through with action.

2022 saw Harcourts form strategic partnerships and alliances with a significant number of businesses. 2023 sees these leading industry providers powerful complimentary services enhance the Harcourts

Australia experience.

2022 saw multiple industry leaders, award winning agents and property managers, and top offices all choosing to join Harcourts. 2023 sees the blue wave washing over Australia continuing. We are now the clear number 2 in Australia for volume of transactions, and we’ve leap frogged from 4th to 2nd place in value of transactions.

Harcourts Australia has always been about meeting the needs of its customers. In 2023 it is about going above and beyond and anticipating the needs of customers and delivering memorable experiences. In fact, the finest experiences.

Harcourts Australia is about its people. There is a reason we refer to ‘the Harcourts family.’ As we continue into 2023 our focus on building a culture of inclusion and ownership, we couple it with training and recognition.

I sometimes think that Harcourts Australia and what it offers and achieves is the best kept secret in real estate!

As a lot of you know, I love a metaphor! Because of our innovative technology, I see Harcourts Australia as a F1 race car. In 2023 we need to become F1 drivers.

The only issue I foresee in 2023 is the open road ahead. Start your engines! Adrian

Knowles

CEO, Harcourts Australia

adrian.knowles@harcourts.net

Property Management Update

We all know that building a rent roll is a valuable asset for any real estate office. I’m often asked by business owners “How can I grow my rent roll? Where can I find new managements?” It’s easy to see why this could illicit a complex response around market conditions, overcoming losses to sales or finding the world’s best BDM. The real answer, however, may be way simpler than all of this. The Harcourts theme for 2023 is ‘The Finest Experience’. I have asked many people if they would associate the words ‘finest experience’ with property management and not one of them said yes. What an incredible opportunity we have as a brand to turn this around. Our single biggest asset as a team is the ability to not only communicate well with our clients but to connect with them. How can we do this?

clarity so your tenants know what is expected of them. Set expectations so your investors know what to expect from you, then when possible exceed those expectations.

In a world where technology and discounting fees are touted as points of difference, let’s go for something different! Imagine standing out from your competitors because you delivering the finest experience in property management - if this is what you are known for then regardless of market conditions or economics you will grow.

The team at our recent Harcourts Queensland Kickstart event.

SOUTH AFRICA UPDATE

Before looking forward to 2023, I think it is important to reflect on a major achievement in 2022. Harcourts recorded positive year on year growth in 2022, while the residential property market in South Africa was in negative territory. This is obviously market share growth and marks an increase in our market share for 11 of the past 12 years. A great testimony to the growth mindset and consistency of the Harcourts network in South Africa.

We enter 2023 with plenty of reasons to feel very positive despite the higher interest rates and general market slowdown. Firstly, interest rates are only slightly higher than they were before Covid. So, it may feel like they have been hiked very fast, but they are really just back to “normal” levels. Secondly, Harcourts has proven, like most of the bigger, stronger brands that a slightly weaker market suits us. With our strong Client Experience focus, large databases and national footprint we have always outperformed the market significantly in downturns. We have every confidence that this will continue. Finally, our people and culture are envied in the industry. Our One Team philosophy and support of each other gives us a great advantage.

In the coming year we will continue to focus on growing the agent numbers in our offices as we know that Agent Share = Market Share. We are also focused on continuing to grow our Auction business. From humble beginnings 3 years ago we have seen Auction becoming established as an integral part of our offering to sellers. The rollout of our new Technology Platform is our biggest project for 2023 and whilst it is a major undertaking, we are confident that the end result will be well worth it.

We have a very full program of Events this year which will ensure that our culture is fed and remains our “secret sauce”.

Richard Gray

CEO, Harcourts South Africa richard.gray@harcourtssa.co.za

Top Agent Day – Inland, South Africa

To celebrate their outstanding successes throughout 2022, 15 of Harcourts’ finest Inland agents were wined and dined at the Four Seasons in West Cliff in November, held by Inland Business Development Managers AJ Cochrane and Robyn Evans. Congratulations to the region’s Top Agents on their achievements! We look forward to seeing what they do this year!

Sandcastle Building Competition

In December 2022, several Harcourts franchises hosted sandcastle building competitions on their exquisite, white, sandy beaches!

Harcourts Port Alfred has run an annual sandcastle building competition for the last 11 years. It’s always a fun morning, with both locals and holidaymakers participating. All proceeds from this competition are donated to the Port Alfred Soup Kitchen, who feed needy families on a weekly basis, and Harcourts Port Alfred loves being part of the fundraising for this worthy cause.

They had a remarkable entry by an 80-year-old lady, who singlehandedly built an enormous Duck and subsequently won that category. In the Family Division, a group called Beatle Juice won with their VW Beetle creation.

Harcourts Hermanus hosted their second official sandcastle building competition at Grotto Beach in Hermanus. It was a roaring success and loads of fun for all. More than 200 children, along with their parents,

showed up to compete, creating a wonderfully festive atmosphere! Three major prizes were up for grabs and each entry/child received a gift pack after the event. Hermanus town was painted blue with the sandcastle competition posters and there was a plethora of marketing on the beach itself. An extremely successful and fun event was had by all, and a brilliant brand marketing exercise.

Harcourts Cape Agulhas hosted their very first sandcastle building competition and WOW what an event it turned out to be. Mind-blowing sandcastles were created by young and old residents and visitors. From an octopus, shark, sea turtle to so many more. Fantastic prizes were up for grabs, as well as snack packs, ice lollies and Harcourts frisbees for all participants. School stationary or cash donations were the “entry requirements” and were donated to a local primary school.

Harcourts Oyster hosted fantastic sandcastle building competitions in both beautiful seaside villages of Cape St Francis and Jeffreys Bay. Here, too, stationery donations were the ticket to participate, and two local primary schools were the beneficiaries of these generous donations.

The sandy shores were bustling with energy as contestants put their creativity and innovation to the test, constructing impressive castles and sculptures! Both events were huge successes, and all the participants went to so much trouble. It was awesome to see and experience the energy and joy these two days created for our holiday makers. Everyone, big & small, old & young, families, friends even the cool teenagers participated.

The Harcourts Oyster team was overjoyed to visit both schools on the opening day of the new school year to deliver school supplies that were generously donated by the holiday makers and locals. The smiles on the faces of the students and staff at the school were priceless! It is such an honour to be able to make such a difference in people’s lives.

After all the amazing feedback our Harcourts franchises and team members have received from the participants and spectators, all are in agreement that they will most definitely repeat these events this December!

Expanding to Maurtius

Our footprint expanded in 2022 with the opening of Mauritius office Harcourts Offshore, led by Harcourts SA Business Owners Hartwieg du Rand, Azelle du Rand, Denis Dunn, Morne Vorster, and Eberhard Kruger – all members of the prestigious Harcourts SA RWK Legacy Club –exclusively reserved for the top performing Harcourts business owners in the country.

With real estate being as formidable as it is in the world of investment and its ability to defy turbulent conditions, we looked beyond our

borders – Mauritius. The country has long been a popular destination for South Africans and for many of them the perfect getaway location. It is a stone’s throw from the South African coast and offers cost-effective, international, island-style travel. This island has, in recent years, become a popular location for South Africans to emigrate to, that the bustling island has garnered much foreign interest and investment. Harcourts Offshore identified this growing economy and the fantastic return on investment it offers investors. The branch opened its doors in August 2022, and they’ve already seen stunning interest from developers, buyers, and sellers, proving exactly how promising this market is – not to mention the tax benefits! The stable economic climate of Mauritius, combined with the cost-effective market entry, makes it the perfect opportunity for investors hesitant about the South African market yet still looking to invest.

We couldn’t be more thrilled about this new venture and cannot wait to see what the future holds for Harcourts Offshore.

The Harcourts South Africa Business Leaders Conference was another incredible success!

The event took place in November 2022, was set in the luxury tropical Zimbali Capital hotel & conference centre in KwaZulu-Natal and was packed to the brim with our colleagues and partners from across the country.

Some of our top business owners and Business Development Managers, as well as internationally acclaimed special guest speaker Femi Adebanji, took to the stage to enlighten and motivate us with some of their latest insights, secrets, and industry knowledge. Topics ranged from agent recruitment to Property Management models to skills needed by Sales Managers. The group also discussed Interfirms and were exposed to our plans for Digital Marketing, the new Technology Platform and Auctions.

The Harcourts leaders in South Africa were left hugely inspired and motivated by the event, leaving us ready to take on 2023 with optimism and excitement for what’s to come.

INDONESIA UPDATE

A happy New Year to everyone. Congratulations to members of Harcourts Indonesia for achieving a new record in gross earnings for both top five sales consultants and each office in average. However, much work still needs to be done to unlock the full potential. We look forward for achieving another good performance in 2023.

Harcourts is adding its third office in Bali and to be opened soon. Foreign buyers are returning to Bali including from Europe, North America. While the last buyer recorded in December is from Peru. However, most of the enquiry is still from Australia which is the second source of tourist arrival. The Harcourts International network is a great potential, and more synergy should be developed.

The 2023 Annual Awards will be held offline in early March for the first time since the Covid outbreak. The team is busy preparing for the event to create the best ever experience for all participants.

Lastly, The Indonesia economy is projected to grow at a healthy pace despite high inflation and high interest rate environment. This is the source of optimism for the property market in 2023.

Nandar

Gunawan

CEO, Harcourts Indonesia

nandar@harcourts.co.id

NORTH AMERICA UPDATE

The beginning of 2023 has been a fast and furious start for all Harcourts North America as we look to further build on the incredible success that we saw in 2022. The entire network is feeling invigorated and energized and are ready to hit the ground running. With so much going on in the marketplace across our entire network, our agents are poised to take their business even further than they did in 2022. Much of this comes down to our 2023 Kickstart event that we held in the first week of the year. Our agents were presented with our new Business Planning strategy that was aimed at giving them the insights they need to build all-rounded business and set themselves up to have a database of clients that allow them to develop a repeat and referral style business.

Harcourts North America is excited to announce the launch of Harcourts AI. This new platform will utilize the AI technology developed by ChatGPT to assist our agents with tasks such as property descriptions, bios, social media, and many more so that they can continue to service their business and their clients. After being on hiatus for the last couple of years, we are also excited to announce the return of our podcast Rethink Real Estate. The podcast will have a much broader range of categories as we have rethought the way that we approach our content. We will continue to have a large focus on our non-distressed auction platform, but we also intend to have more traditional real estate topics and guest speakers to better serve our goal of providing valuable information to the real estate industry. We also recognized the success of our network with our Quarter 4 Awards. This was done in a slightly different fashion to our usual awards events with our conference coming up in February, but it was still great to see the amazing achievements of so many of our agents as they closed out the year strong. Congratulations to all winners. We are also excited to announce the opening of two new offices to the North American network, Harcourts Prime Properties - Temecula and Harcourts Century City. Shane and Michelle Stevenson have partnered with Jesse Salas and will be opening Harcourts Prime PropertiesTemecula in Southern California. Shane and Michelle have been agents with Harcourts previously, and after a brief stint away, have returned to

partner with Jesse in a location that will benefit well with the Harcourts brand. Harcourts Century City is going to be headed up by Harcourts Beverly Hills partner’s, Glen and Brooke Coutinho, with the addition of Ari Eskandari and Laily Boutaleb. Glen and Brooke recognized a great opportunity to continue to expand on the Harcourts brand in the Los Angeles marketplace and partnering with Ari and Laily will give them all an incredible opening in a very vibrant area of Los Angeles. As a network we couldn’t be happier to have Shane, Michelle, Ari and Laily join the team and are excited to see what they can do with Harcourts in their marketplace.

Ben Brady

CEO, Harcourts North America

ben.brady@harcourts.net

Harcourts Solo Raya, team outing

Harcourts Indonesia Corporate team

Harcourts Viva Pluit-Relocated New Office

Harcourts Property, Celebrated Indonesia Independent day

Harcourts Tomang, Internal Awards

Harcourts Bogor Raya, marketing activities

Harcourts Xhome, marketing activities

Harcourts Realtindo, marketing activities

IT PAYS TO PARTNER WITH AN EXPERT

Around half of all mortgage deals in New Zealand are done by mortgage advisers. In Australia this exceeds over 70%, and it’s not hard to see why. As a one-stop finance shop, mortgage advisers are all about saving time and money, delivering more choice when it comes to home loan products, and providing expert guidance at every step of the home buying journey.

But it’s in times like these that the true value of a mortgage adviser becomes apparent. As lending criteria tightens and interest rates continue to climb, all the while battling a higher cost of living, securing finance and servicing a mortgage becomes ever more challenging.

By partnering with a mortgage adviser who understands the current market conditions and has an ear to the ground when it comes to lenders’ appetites, borrowers are assured of the best possible chance of success.

From first home buyers just starting out, to seasoned investors growing a healthy property portfolio, to upsizers or downsizers finding a new place to call home; our team of mortgage advisers* can help find a finance solution to fit all your clients needs.

Need a budgeting tool? Check out the link below: mortgage-express.com.au/tools/budget-planner

Contact us today to get started.

Australia Vicky.devine@mortgage-express.net

Nutrien Harcourts is ready and pumped for the year ahead, with the brand’s focus set on investing in brand awareness and recruitment strategy. Kicking off our first event, the South East Conference, which will be held in Ballarat in early February, closely followed by the North East Conference in March.

Amazing rural listings by our NUH network

New Zealand 0800 226 226 admin@mx.co.nz

Fairview Park - Tallangatta Valley

First time for sale in 147 years, five generations of the Rapsey family have owned Fairview Park. Considered one of the premium rural properties in the Tallangatta Valley region comprising 180 acres of highly improved pastures, gently undulating terrain and beautiful creek flats, ideal for fattening cattle. Central to the property is a most stunning garden, famous to the area and host of many open days along with a timeless red brick homestead overlooking the incredible views.

‘Wairere aggregation’

Large scale turn key operation is currently for sale with offers tipped to reach between $17.5$18.5 million. Being marketed by our Nutrien Harcourts Warrnambool selling agent Neil Hammond, Wairere comprises of 3 interlinking properties, each with their own unique features and characteristics which combined together form a well balanced large scale operation.

The Adrian Copping Trophy winner for 2022

Congratulations to Jane Parkinson from Riverton SA on winning the Adrian Copping Trophy for 2022

Jane has an unwavering commitment to the betterment of the real estate business at her branch and best outcomes for her clients. She is immaculate in both her presentation and documentation, always an active participant in training, and is forging inroads into her local rural market.

With the sole company rent roll in SA she and her team are always willing to share and assist anyone in the network and together they enjoy a great office culture. She often provides feedback on how we can improve & better promote the brand and stay ahead of the opposition.

Jane continues to be a major contributor to her town and the level of trust and respect from her clients is a testament to her standing in the community.

Congratulations Jane, you are another worthy winner of this prestigious trophy.

General Manager, Nutrien Harcourts mark.brooke@nurtrien.com.au

*In New Zealand, Mortgage Express branded mortgage advisers work under the licence of a Financial Advice Provider as required by New Zealand law.

Australia Update

As some markets have taken pause to understand what the “new normal” is supposed to be, NAI Harcourts Offices from around the country have simply put the foot down and powered on. December 2022 saw us celebrate the second biggest settlement month in two years.

We welcome Oliver and Angela Kietzmann over in the West- as they establish a significant footprint on the regional areas outside of the Perth market. Please welcome them and keep an eye out for the growth of NAI Harcourts Regional Commercial.

Dexter Prack, Lou Paola and the Judd White team have also embraced the “splash of red” launching a commercial business in addition to their highly successful residential business. NAI Harcourts Monash Commercial to excite the Victorian market in 2023.

Warrick Hobart and the NAI Harcourts Tasmania team had a strong finish to the year with a number of deals finally settling after some lengthy delays. The office also showing that when sales aren’t about, there is always a good lease to be written somewhere. Newcomer, Kingsley Wallman putting together a 5 x5 year lease to Osteostrong, established by a well-known Hobart cardiologist, best-selling author, and keynote speaker focused on preventing heart disease on a global scale. The location being in a high profile main part of the Hobart CBD. (pictured building)

Tight stock conditions continue to prevail in commercial markets and project delivery delays have added to settlement timeframes but overall the outlook remains positive for the trading results of our offices, and the race for top office remains very tight.

To our colleagues across other markets, don’t forget to refer your business sales, commercial sales and leasing, and in particular commercial property management to your local NAI Harcourts office. There is always a great referral fee on offer!

New Zealand Update

The commercial property market in New Zealand is still trying to find its feet in the post-Covid world and assess the impact rising interest rates and inflation are having on the industry as a whole.

However, what does remain certain, even in challenging times, is that quality property remains in demand and in 2022 the market outlook found positive occupier demand for good quality space. In fact, there was an evident trend in demand for prime real estate in the years leading up to the pandemic which saw tenants and investors looking for more sustainable property, particularly buildings that are Green Star rated and in essence are higher specification and more modern buildings.

Office space is a variable too, in that companies are still navigating what the work from home or office (hybrid) working environment looks like for their particular organisation. Anecdotally, we have heard from our talented teams across New Zealand, that many companies quite simply don’t know if they will continue with their current lease at the next renewal date as they don’t know what footprint they require or how many ‘bums on seats’ there will be.

Retail is a mixed bag in that major retailers are reporting an increase in online but a decrease in physical footfall in store. The cost-of-living crisis will inevitably challenge retailers in a survival of the fittest type of scenario which we saw play out in 2020 at the start of Covid times. Retail needs managed well by the retailer’s administration to swerve the recession hitting them too hard, and so like the tenants of the

NEW ZEALAND UPDATE

Inspiration Awards

These awards which are presented quarterly and annually to a person, group of people, office or franchise that has made an outstanding contribution to their community via the Harcourts Foundation in their region.

Northern – Bay of Islands Ltd

This quarter the Northern Region Inspiration Award goes to Tom Rutherford and everyone at Harcourts Bay of Islands Realty Ltd.

Leading the gumboot charge, the franchise challenged themselves and the rest of us to the 10-week Gumboot Friday challenge, raising an incredible $10,000 during the 10 weeks and a total of over $11,000 for the entire campaign.

Well done for winning this award and for your continued commitment to be at the forefront of supporting your local community through Harcourts Foundation.

Central – Kevin Deane Real Estate Ltd

With so many specialists across the country we are sure to be able to assist. If unsure of who to speak to, simply drop and email to jason.luckhardt@naiharcourts.net

Over the years there is not one foundation initiative that the team has not gotten behind and supported, and so a recognition of high accolade is to be expected and is well deserved.

Together they made a significant contribution to the Gumboot Friday cause, which saw the Harcourts network raise a total of $167,652.45. This amount will pay for 1215 counselling sessions for kiwi kids in need.

PROVIDING SUPPORT THAT HELPS, GROWS & ENRICHES OUR COMMUNITIES

We would like to congratulate and thank Kaine Wilson, James Cooper and the entire team at Regent Realty Ltd, for continuously striving to go above and beyond for Harcourts Foundation.

Christchurch – Grenadier Real Estate Ltd

Cancer Society’s Canterbury-West Coast were one of the lucky local charities that received donations from this business that will provide education, resources, and support throughout the community, enabling pop up installations such as a SunSmart Station and shaded area for the Christchurch public. With a contribution of over $8,000, the work that can be achieved for cancer prevention is huge.

National

buildings we lease, we need to be planned and ready for what is predicted for 2023 by way of flexing around the recession too. Industrial is apparently remaining on a traditional path. There are a steady stream of new industrial parks in development in the major hubs across the country and within these parks we are seeing a combination of spaces being made available. This includes traditionally focused manufacturing or healthcare centric areas such as Highbrook now creating shared office spaces in an attempt to diversify. Lastly, leisure is the positive ray of light in our larger centre. With high-end hotels and convention centres in creation in what feels like an abundance, many areas of New Zealand are feeling that the investment in this area is a positive nod to the brighter days ahead of us where we will again welcome not only kiwis, but parties, conferences and large-scale events from overseas contingents. Let’s hope they’re right as it would be wonderful to showcase this growing sector of our fine country, to the rest of the world.

Thomson

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Congratulations to everyone at Kevin Deane Real Estate for winning this award and a huge thank you for your continued commitment towards your community and all the work you do through Harcourts Foundation.

Wellington – Regent Realty Ltd

The winner of the Wellington Region Inspiration Awards for this quarter is a franchise that lives and breathes the Harcourts values, using them to empower the communities across Hawke’s Bay.

At the end of 2022, they supported Enliven Disability Services which is a service of Presbyterian Support East Coast, to purchase a generator for their Middle Road facility in Havelock North. Something that Enliven said would provide great peace of mind to staff and their patients. Together, they also made a significant contribution to the Gumboot Friday cause, which saw the Harcourts network raise a total of $167,652.45. This amount will pay for 1215 counselling sessions for kiwi kids in need.

Harcourts Foundation grants – Round 56

For Gumboot Friday their auctioneers generously donated a portion of their fees to the cause, matching it dollar for dollar. The grand total raised overall across the Harcourts network of $167,652.45 for Gumboot Friday this year, will pay for 1215 counselling sessions for kiwi kids in need.

Congratulations and thank you Rob McCormack, Andy Freeman and the entire team at Grenadier Real Estate Ltd. We acknowledge the far reach and positive effects of your generous helping hands.

South Island – Blackham & Co Ltd

We would like to congratulate and thank Riley Blackham and everyone at Blackham & Co Real Estate Ltd for their community involvement and creative and inspiring initiatives.

A proud supporter of the Harcourts Foundation, they have made supporting this cause a part of who they are and during the Gumboot Friday campaign this was no exception. They donated $10,000 from their Harcourts Foundation funds to the cause and supported a local initiative where one solo builder hammered it out to make a tiny home within a 60-hour timeframe. It was auctioned off by our famed Mark McGoldrick, raising an astonishing $210,000 for the appeal.

ORGANISATION FRANCHISE

AUSTRALIA UPDATE

Round 55 Update

Victoria

Victoria felt the Holiday Spirit by supporting 5 Organisations with incredible donations to close out 2022.

• Very Special Kids received a $5,000 grant to go towards the purchase of music equipment to run Music Therapy at their children’s hospice supporting up to 15 children every week to express themselves, gain confidence and improve mobility and dexterity.

• Camp Quality are using their $4,100 grant to host a Family Fun Day at Sovereign Hill in Ballarat. The Fun Day provides families with the chance to have a much-needed break from the cancer experience and enjoy a special time together, free of charge.

• Theodora House received $2,740 to provide 200 families with Christmas Hampers to bring some vital Christmas cheer to those doing it tough.

• Footscape Inc. identified those most disadvantaged in our communities experience painful foot problems which are accentuated for those individuals whose primary mode of transport to get food and find shelter are their feet. Footscape’s $5,000 grant will go towards providing these people with access to high quality new/ second hand footwear, new socks, and foot care kits.

• Breakaway Youth are using their grant of $1,200 to take 10 disadvantaged children on a full day outing to the Torquay Foreshore for a day of community interaction, swimming, games and sporting activities. The young people supported by Breakaway commonly have histories of trauma and abuse and this day out provides respite from their home, encourages healthy participation in public life and allows for face-to-face time in a relaxed and positive environment.

Corporate Grant

This quarter, Irene Green, Harcourts Director of Professional Development, received the opportunity as a donating corporate team member to donate $1000 from The Harcourts Foundation to the charity of her choice. She chose ‘Suited to Success’ stating “I have always donated my corporate attire to Suited to success because I wanted to help those who wanted to get ahead but were disadvantaged… Love this organization and the people in it who make a difference every day”.

As a fantastic addition to the donation 4 of our incredible corporate team - Tace Devitt, Caitlin Gwynne, John Impey, and Melissa Sidara - used their yearly “Giving Back Day” to roll up their sleeves for the organisation. They assisted with cleaning, organising, and displaying items ready for the store to get stuck into more styling sessions, assisting disadvantaged people on their path to securing lasting employment.

SOUTH AFRICA UPDATE

12 DAYS Christmas of

New South Wales

This grant round New South Wales is throwing their support behind ReachOut Australia, the leading online mental health service supporting young people. Their new one-to-one online text chat service, ReachOut PeerChat, supports young people experiencing mental health challenges. The $5,000 will support them with one additional support worker for a whole year to grow their service capacities.

Tasmania

Tasmania is supporting St Michael’s Training for the second time. St Michael’s Training delivers highly contextualised and supportive training for people with a disability and for those working in the disability sector. They reached out for backing to purchase a patient lifter(hoist), slings and patient care manikins to support this much needed training and Tasmania answered with a $5,148 grant.

Queensland

This grant round Queensland sought to support the Wildlife Warriors. The $5,000 will go towards their fight to protect our wildlife and wild places.

Throwback

Community Living Australia reached out to thank The Harcourts Foundation and the South Australian team for their grant in Round 51. The grant allowed them to purchase a Mobi-Mat which they put to use recently on Kangaroo Island for an International Day of People Living with Disability event in partnership with the Kangaroo Island Council. Check out the wonderful photos from the event.

Every December, Harcourts South Africa through the Harcourts Foundation alots R120 000 to our offices. The amount is divided between 12 offices over 12 days, so that they can pay it forward to their most loved organisations.

Here are the offices who took part in our 2022 campaign and their respective chosen charities:

Harcourts Harcourts Mandela Bay ACVV Khayalethu Child and Youth Care Centre

Harcourts Scott Bay 4 Paws and a Tale Rescue

Harcourts Synergy Phoenix Animal Care & Treatment

Harcourts Beachfront Animal Welfare Society ACVV Kamvalethu

Harcourts Mercantile D J Sobey Old Age Home

Harcourts Hermanus Hermanus Night Shelter

Harcourts Dunn Pumpkin Ministries

Harcourts Simon’s Bay TEARS Animal Rescue

Harcourts Cyan Middelburg Hospice

Harcourts Equity Durban Child & Youth Care Centre

Harcourts Rhino

Friends of Rescued Animals

Cape Agulhas Southern Cross Pregnancy Centre

Corporate team members Melissa Sidara, John Impey, Tace Devitt, and Caitlin Gwynne volunteering for Suited to Success.

Harcourts QLD Team showing their support for the Wildlife Warriors dressing up as them for the Australian Heroes theme at the 2022 Harcourts Conference.

Above: CLA event attendee Phil using the Mobi-Mat with the assistance of Suzi from CLA to enjoy a day at the beach on Kangaroo Island, SA.

Left: Mark, Tina and Suzi from CLA celebrating the launch of the Mobi-Mat.

ON THE COUCH WITH VANESSA JEANS

Surround yourself with strong female leaders and take every opportunity.

began my career in the real estate industry at the age of 19, young, impressionable and full of ambition. A few years later I found myself shifting from the world of franchisee to franchisor and took on my first role in the corporate sector working in a team predominately made up of females. I soon realised how rare this opportunity was and am forever grateful for it.

Being able to learn directly from strong female leaders, provided a great example for me both personally and professionally. I witnessed firsthand that it is possible to (not without challenge) balance a successful career and family life, whilst also navigating through the trials of being a rare statistical anomaly in the real estate sector.

Surrounding myself by not only one, but multiple strong female leaders in the early stages of my career gave me an inspired belief in my own potential as well as the confidence and support to break down archaic barriers. I was constantly reminded that the only glass ceiling in this industry was the one created for myself. This belief, that was engrained in me at an early age and nurtured through my career is the reason I believe that I have had opportunities continually presented, allowing me to grow and learn in leaps and bounds.

Encourage other women into the real estate industry, it’s the perfect job.

Over the years, I have met many phenomenal women within the real estate industry with inspiring success stories, all of which eager and ready to help others. From single mothers needing to earn a living to support their families, mums returning to the workforce after raising children, to ambitious saleswomen simply shaking up the status quo. There is an abundance of inspiration women at our fingertips proving there is no need for this industry to be so heavily skewed. This only raised more questions for me internally, specifically as to why, as one of the only industries that allow a career path with little certification, no experience necessary, flexible working hours and unlimited income, we are still not attracting more women into real estate sales. Statistically, although the industry at a glance, attracts both genders equally, women mostly sit in positions throughout the administration and property management sectors, limiting opportunities for growth and potential business ownership.

We need more women auctioneers so sign up this year and join me!

During one of Melbourne’s lockdown periods, it became apparent that not only were the numbers weighted in sales and directors, but that there is also a limited number of female auctioneers in the industry. Highlighted by the amount of media attention in the news, I happily volunteered to take a step in the right direction to slowly change the statistics. After participating in the facilitation of corporate training for many years, my interest in auctioneering had officially been sparked, only in order to encourage more up and coming women in the industry to step out of their comfort zone and challenge themselves, therefore shifting the norm.

Support the Inspirational Women network, it’s important and I’m proud to be your Ambassador.

When asked why the Inspirational Women initiative was so important to me, I had to be really sure my answer was simple and clear to understand. Ready and eager to continue this journey on a big picture scale, it seemed only fitting to accept the challenge as Ambassador for the Inspirational Women’s Network.

Just as I personally, was motivated to push boundaries on societal rules from engaging with other female leaders, this initiative will work to build a community of like-minded networking individuals to support and encourage one another by sharing their personal successes, challenges and experiences. In order to make a genuine difference in the roles women partake within the real estate business, whether be business ownership or top performing sales agents, we need to first set the building blocks of a solid foundation.

It is that simple. We will join, we will network, we will share challenges and ideas in order to support one another to keep doing what we are already doing, breaking our own glass ceilings, so eventually this initiative won’t be necessary anymore. The goal will be to inspire more young women into the industry to take on roles of leadership, business ownership and make their own footprint in our great industry of unlimited potential. Challenge accepted!

Jeans Inspirational Women Ambassador Victoria, Australia

Support the Inspirational Women network, it’s important and I’m proud to be your Ambassador.

BP/2023. GET STARTED.

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Clear Goals

Fuel Focus Daily Routine Planner Extended Goal Setting

Before you can determine where you want to get to you need to know where you are right now.

Reflect on the last 12 months and know your numbers. Use H360 reporting to get factual data on what how your business performed: appraisals, listings, written & settled sales, auctions, $$, targets met.

If you aim for nothing, you’ll hit it every time. Set clear goals for what you want to achieve in the next 12 months.

Calculate your business and personal expenses plus those required to attain your goals. Use your H360 Calculator to determine your performance targets for appraisals, listings, and sales.

A goal without a plan is just a wish. Determine the strategies and actions you will hold yourself and your team accountable to. The more specific and time bound your actions the more likely you are to succeed. Having a Business Plan is vital to achieving success. But one cannot be given success, you must reach for it, create it, foster it.

Having a Business Plan is vital to achieving success. But one cannot be given success, you must reach for it, create it, foster it.

Irene Green Director of Professional Development irene.green@harcourts.net

1. Now

2. Next

3. How

At Harcourts, the importance of business planning is a fundamental belief. Having an individual business plan is essential to your success which is why best practice business planning tools have been created for you to guide you through the process. There are 3 key fundamentals of business planning:

1-6. Harcourts Western Australia recently honoured their Titanium Award winners. 1. Eric Hartanto, 2. Nola Tully, 3. Alison Hobbs, 4. Michael Goodwin, 5. Paul Harris, 6. Nicole Hindmarsh. 7. Alison Hawkes (right), Sales Consultant from Harcourts Paremata proudly compares her Harcourts blue scarf with her mum Sheila Hawkes’ scarf from the 1990s. 8. Business Owner Mike Beazley & Sales Consultant Jono Reeves from Harcourts Optimize Realty Whangarei start their day off with a bit of pampering - you’ve got to look the part!

Harcourts North America recently relaunched the Rethink Real Estate Podcast. 10 – 13. Harcourts South Australia celebrated Q2 awards evening in summer style!

team!

Greig, New Zealand Head of Academy & National Performance Coach thinks her granddaughters have the cuteness factor down pat.

and Q2 awards white

and

team from

Cooper & Co - Smales Farm went completely paper-free this past year.

NEW ZEALAND | Top 20 Sales Consultants – October to December 2022

TOP 20 SALES CONSULTANTS (OCTOBER)

1 Cameron Bailey Harcourts Papanui

2 Yvenna Yue Harcourts Hamilton Central City

3 Diego Traglia Harcourts Massey North

4 Alison Aitken Harcourts Christchurch City

5 Fiona Li Harcourts Henderson Heights

6 Tony McGirr Harcourts Mairangi Bay

7 Paula Ritchie Harcourts Paremata

8 Anita Dobson Harcourts Silverdale

9 Lin Ma Harcourts Wigram

10 Kris Cunningham Harcourts Smales Farm

11 Michelle Fu Harcourts Papanui

12 Mark Wang Harcourts Spitfire Square

13 Wanly Tsang Harcourts Takapuna

14 Helen Feng Harcourts Johnsonville

15 Megan Osborne Harcourts Queenstown

16 Corina Grey Harcourts Ilam

17 Bekh Khoussainov Harcourts Smales Farm

18 Nicky Malloy Harcourts Henderson

19 Gavin Faulke Harcourts Paremata

20 Karl Vermeulen Harcourts Howick

TOP 20 SALES CONSULTANTS (NOVEMBER)

1 Cameron Bailey Harcourts Papanui

2 Lin Ma Harcourts Wigram

3 Yvenna Yue Harcourts Hamilton Central City

4 Paula Ritchie Harcourts Paremata

5 Lisa Cao Harcourts Flat Bush

6 Aman Gulia Harcourts Mt Albert

7 Karl Vermeulen Harcourts Howick

8 Scott Ledger Harcourts Upper Hutt

9 Wanly Tsang Harcourts Takapuna

10 Ming Liu Harcourts Mairangi Bay

11 Mark Wang Harcourts Spitfire Square

12 Fiona Li Harcourts Henderson Heights

13 Michelle Fu Harcourts Papanui

14 Tina Gao Harcourts Botany

15 Diego Traglia Harcourts Massey North

16 Hattie Liu Harcourts Milford

17 Anne Zhou Harcourts Johnsonville

18 Steve Cairns Harcourts Cromwell

19 Tim Cook Harcourts Palmerston North

20 Callum Brownlee Harcourts Sumner

TOP 20 SALES CONSULTANTS (DECEMBER)

1 Cameron Bailey Harcourts Papanui

2 Diego Traglia Harcourts Massey North

3 Lin Ma Harcourts Wigram

4 Alison Aitken Harcourts Christchurch City

5 Yvenna Yue Harcourts Hamilton Central City

6 Wanly Tsang Harcourts Takapuna

7 Michelle Fu Harcourts Papanui

8 Jordan Selwyn Harcourts Milford

9 Kay Lucas Harcourts Dunedin

10 Lisa Cao Harcourts Flat Bush

11 Kerry Harty Harcourts Otorohanga

12 Anita Dobson Harcourts Silverdale

13 Abbey Davis Harcourts Epsom

14 Sue Hooper Harcourts Tauranga Cherrywood

15 Ming Liu Harcourts Mairangi Bay

16 Karl Vermeulen Harcourts Howick

17 Mark Robinson Harcourts Birkenhead

18 Sherry Gibbon Harcourts Whangarei

19 Gavin Faulke Harcourts Paremata

20 Andrew Steel Harcourts Christchurch City

NEW ZEALAND | Awards Results Q3 – October to December 2022

NOV 1 Cromwell

2 NAI Harcourts Hamilton

3 Tauranga - Cherrywood

DEC 1 Smales Farm

2 NAI Harcourts Hamilton

3 Tauranga - Cherrywood

MEDIUM

OCT 1 Halswell

2 Queenstown

3 Ilam

NOV 1 Wigram

2 Timaru

TOP 20 SALES CONSULTANTS (YTD, DECEMBER 2022)

1 Cameron Bailey Harcourts Papanui

2 Yvenna Yue Harcourts Hamilton Central City

3 Diego Traglia Harcourts Massey North

4 Lin Ma Harcourts Wigram

5 Lisa Cao Harcourts Flat Bush

6 Paula Ritchie Harcourts Paremata

7 Fiona Li Harcourts Henderson Heights

8 Michelle Fu Harcourts Papanui

9 Alison Aitken Harcourts Christchurch City

10 Scott Ledger Harcourts Upper Hutt

11 Karl Vermeulen Harcourts Howick

12 Tina Gao Harcourts East Tamaki

13 Aman Gulia Harcourts Mt Albert

14 Glenn Green Harcourts Bell Block

15 Wanly Tsang Harcourts Takapuna

16 Ming Liu Harcourts Mairangi Bay

17 Mark Wang Harcourts Spitfire Square

18 Aman Pannu Harcourts Botany

19 Anita Dobson Harcourts Silverdale

20 Kris Cunningham Harcourts Smales Farm

NEW ZEALAND | Awards Results Q3 – October to December 2022

OFFICE - REVENUE PER SALES CONSULTANT SMALL

OCT 1 Motueka

2 Thames

3 Bell Block

NOV 1 Cromwell

2 Sumner

3 Inglewood

DEC 1 Otorohanga

2 Snells Beach

3 Motueka MEDIUM

OCT 1 Smales Farm

2 Henderson Heights

3 Ilam

NOV 1 Wigram

2 Upper Hutt

3 Henderson Heights

DEC 1 Wigram

2 Epsom

LARGE

3 Queenstown

3 Gold Real Estate Group Ltd

DEC 1 Arrow Realty Ltd

Monarch Realty Ltd

OFFICE - REVENUE SMALL

OCT 1 Hastings

2 Whakatane

3 Tauranga Cherrywood

3 Henderson Heights

DEC 1 Timaru

2 Epsom

3 Queenstown

LARGE

We made an error in the last issue of Inside magazine and did not acknowledge that Harcourts Grenadier – Christchurch City were awarded 2nd place in ‘Office Revenue – Large’ for July 2022 category. We sincerely apologise to the team at Harcourts Grenadier for this omission & congratulate you on your achievement.

OCT 1 Papanui

2 Christchurch City

3 Milford

NOV 1 Papanui

2 Christchurch City

3 Takapuna

DEC 1 Papanui

2 Christchurch City

3 Milford

OCT 1 Paremata

2 Papanui

3 Milford

NOV 1 Papanui

2 Palmerston North

3 Paremata

DEC 1 Papanui

2 Riccarton

3 Mairangi Bay

TOP MULTI OFFICE FRANCHISE FOR REVENUE PER SALES CONSULTANT

OCT 1 Arrow Realty Ltd

2 Marlborough Real Estate 2008 Ltd

3 Gold Real Estate Group Ltd

NOV 1 Highland Real Estate Group Ltd

2 Team Manawatu Realty Ltd

2 Gold Real Estate Group Ltd

3 Highland Real Estate Group Ltd

TOP MULTI OFFICE FRANCHISE FOR REVENUE

OCT 1 Cooper & Co Real Estate Ltd

2 Grenadier Real Estate Ltd

3 Team Group

NOV 1 Cooper & Co Real Estate Ltd

2 Grenadier Real Estate Ltd

3 Gold Real Estate Group Ltd

DEC 1 Cooper & Co Real Estate Ltd

2 Grenadier Real Estate Ltd

3 Gold Real Estate Group Ltd

TOP PROPERTY MANAGEMENT OFFICE REVENUE

AUSTRALIA | Top 20 Sales Consultants – October to December 2022

TOP 20 SALES CONSULTANTS (OCTOBER)

1 Dene Lewthwaite Harcourts Batemans Bay

2 Kate Smith Harcourts Smith RLA 242793

3 Gavin Beard Nutrien Harcourts Scone

4 Andrew Miller Nutrien Harcourts Echuca

5 Rochelle Adgo Harcourts Solutions

6 John Mottin Nutrien Harcourts McCathies - Ayr

7 Patrick Ivey Harcourts Property Centre

8 Tolemy Stevens Harcourts Coastal

9 David G Russell Nutrien Harcourts Cobar

10 Michael Harvey Harcourts Coastal - Paradise Point

11 Christine Tucker Harcourts Coastal

12 Reg O’Connell Nutrien Harcourts Braidwood

13 Nicole Hindmarsh Harcourts Mandurah

14 Barry Redmond Nutrien Harcourts Leongatha

15 Jeremy Wilkinson Harcourts Launceston

16 Colin Broughton Nutrien Harcourts Euroa

17 Ainslie Toole Nutrien Harcourts Forbes

18 Alison Hobbs Harcourts Mandurah

19 Anna-Marie Thornton Harcourts Prestige

20 Matt Sergeant Sergeant MandM Sergeant Real Estate

TOP 20 SALES CONSULTANTS (NOVEMBER)

1 Andrew McCallum Nutrien Harcourts GDL Dalby

2 David G Russell Nutrien Harcourts Cobar

3 Rochelle Adgo Harcourts Solutions

4 Eric Hartanto Harcourts Applecross

5 Kate Smith Harcourts Smith RLA 242793

6 Carmen Briggs Harcourts Solutions Inner West

7 Brad Johnston Harcourts Property Centre

8 Joe McKenzie Nutrien Harcourts Wangaratta

9 Michael Harvey Harcourts Coastal Paradise Point

10 Garth Makowski Harcourts The Property People Campbelltown

11 Guy Powell Harcourts Coastal

12 Tony Lilburne Nutrien Harcourts GDL Dalby

13 Hanan Cawley Harcourts Coastal

TOP PROPERTY MANAGEMENT OFFICE – BUSINESS DEVELOPMENT Team Manawatu Rentals Ltd

TOP PROPERTY MANAGEMENT OFFICE – ORGANIC GROWTH Grenadier Rent Shop Ltd

TOP PROPERTY MANAGEMENT OFFICE - EXCELLENCE Grenadier Accommodation Centre Ltd

TOP PROPERTY MANAGER Nicole Hamilton Vision Property Management Ltd

TOP PROPERTY MANAGEMENT BUSINESS DEVELOPMENT MANAGER Lynne Cawthorn Holmwood Real Estate Ltd

14 Shaun Kaddatz Harcourts Coastal - Paradise Point

15 Tolemy Stevens Harcourts Coastal

16 Stuart Reeder Harcourts Coastal

17 Alison Hobbs Harcourts Mandurah

18 Michael Goodwin Harcourts Mandurah

19 Phillip Wieland Nutrien Harcourts Rockhampton

20 Cara Bergmann Harcourts Solutions - Albany Creek

TOP 20 SALES CONSULTANTS (DECEMBER)

1 Rochelle Adgo Harcourts Solutions

2 Gary Johns Nutrien Harcourts Mackay

3 Carly Frost Harcourts Wine Coast RLA 249515

4 Gavin Beard Nutrien Harcourts Scone

5 Christine Tucker Harcourts Coastal

6 Ed Cherry Harcourts Coastal

7 Cara Bergmann Harcourts Solutions - Albany Creek

8 Carmen Briggs Harcourts Solutions - Inner West

9 Hanan Cawley Harcourts Coastal

10 Adam Shields Nutrien Harcourts WA

11 Kathy & Steve Team Harcourts Alliance

12 Dan Tyson Nutrien Harcourts GDL Dalby

13 Nola Tully Harcourts Elite Agents

14 Jeanette Laffan Nutrien Harcourts Kilmore

15 Ben O’Brien Harcourts Coastal

16 Tony Maguire Nutrien Harcourts Tasmania

17 Michael Harvey Harcourts Coastal Paradise Point

18 Warrick Hobart NAI Harcourts Tasmania

19 Stuart Reeder Harcourts Coastal

20 Kate Smith Harcourts Smith RLA 242793

TOP 20 SALES CONSULTANTS (YTD, DECEMBER 2022)

1 Dene Lewthwaite Harcourts Batemans Bay

2 Rochelle Adgo Harcourts Solutions

3 Kate Smith Harcourts Smith RLA 242793

4 Eric Hartanto Harcourts Applecross

AUSTRALIA | Top 20 Sales Consultants – October to December 2022

5 Michael Harvey Harcourts Coastal - Paradise Point

6 Carmen Briggs Harcourts Solutions - Inner West

7 David G Russell Nutrien Harcourts Cobar

8 Tolemy Stevens Harcourts Coastal

9 Gavin Beard Nutrien Harcourts Scone

10 Carly Frost Harcourts Wine Coast RLA 249515

11 Cara Bergmann Harcourts Solutions Albany Creek

12 Nola Tully Harcourts Elite Agents

VICTORIA | Awards Results Q3 – October to December 2022

TOP SALES CONSULTANT

1 Jeanette Laffan Nutrien Harcourts Kilmore

2 Alister Kemp Nutrien Harcourts Bendigo

3 Andrew Miller Nutrien Harcourts Echuca

TOP COMMERCIAL SALES

CONSULTANT

1 John Georgiou NAI Harcourts Platinum

2 Hamed Azizi Harcourts Asap Hallam

3 Jason Lee Harcourts Drouin

TOP OFFICE GROSS REVENUE

1 Harcourts Judd White

2 Harcourts Asap Hallam

3 Nutrien Harcourts Wangaratta

13 Andrew McCallum Nutrien Harcourts GDL Dalby

14 Brad Johnston Harcourts Property Centre

15 Christine Tucker Harcourts Coastal

16 Hanan Cawley Harcourts Coastal

17 Jeremy Wilkinson Harcourts Launceston

18 Patrick Ivey Harcourts Property Centre

19 Alison Hobbs Harcourts Mandurah

20 Stuart Reeder Harcourts Coastal

WESTERN AUSTRALIA | Awards Results Q3 – October to December 2022

TOP SALES CONSULTANT OF THE QUARTER

1 Eric Hartanto Harcourts Applecross

2 Nola Tully Harcourts Elite Agents

3 Alison Hobbs Harcourts Mandurah

4 Nicole Hindmarsh Harcourts Mandurah

5 Michael Goodwin Harcourts Mandurah

PROPERTY MANAGEMENT TEAM OF THE QUARTER EXCELLENCE

1 Harcourts Melbourne City

2 Harcourts Judd White

3 Harcourts North Geelong

PROPERTY MANAGER OF THE QUARTER

1 Mikaele Horsnell Harcourts Melbourne City

TASMANIA | Awards Results Q3 – October to December 2022

TOP EXCLUSIVE LISTER

1 Jeremy Wilkinson Harcourts Launceston

2 Kurt Knowles Harcourts Ulverstone & Penguin

3 Rodney Triffett Harcourts West Coast

CLIENT EXPERIENCE INDIVIDUAL

1 Rodney Triffett Harcourts West Coast

2 David Hernyk Harcourts Launceston

3 Heidi Howe Harcourts St Helens

CLIENT EXPERIENCE OFFICE

1 Harcourts West Coast

2 Harcourts Signature Northern Suburbs

3 Harcourts Northern Midlands

OFFICE ADMINISTRATOR

Aspen McMullen Harcourts East Tamar

RISING STAR

Cordell Richardson Harcourts Devonport & Shearwater

PROPERTY MANAGEMENT BUSINESS DEVELOPMENT AWARD

1 Shania Whitehouse Harcourts Burnie

2 Maddie Duggan Harcourts Huon Valley

3 Marlee Garwood Harcourts Ulverstone & Penguin

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

1 Harcourts Launceston

2 Harcourts Signature

3 Harcourts Burnie

PROPERTY MANAGEMENT OFFICE EXCELLENCE

1 Harcourts Huon Valley

2 Harcourts Burnie

3 Harcourts Signature

PROPERTY MANAGER EXCELLENCE

1 Elisha Brown Harcourts Kingborough

2 Amy Rawston Harcouts Burnie

3 Dearne Warren Harcourts Northern Midlands

PROPERTY MANAGEMENT POD

1 POD Team Huon Valley Harcourts Huon Valley

2 POD Harcourts St Helens Harcourts St Helens

3 POD Team Harrcourts Ulverstone Harcourts Ulverstone

PROPERTY MANAGEMENT OFFICE ORGANIC GROWTH

1 Harcourts Huon Valley

2 Harcourts St Helens

3 Harcourts Burnie

AUCTION LISTER AWARD

1= Andrew de Bomford Harcourts Burnie

1= Mandy Cox Nurtien Harcourts Circular Head

AUCTION OFFICES AWARD Harcourts Burni

RURAL SALES CONSULTANTS AWARD

Tony Maguire Nutrien Harcourts Tasmania

SALES CONSULTANT FOR UNITS

1 Jeremy Wilkinson Harcourts Launceston

2 Kurt Knowles Harcourts Ulverstone & Penguin

3 Rodney Triffett Harcourts West Coast

TOP OFFICES FOR REVENUE

1 Harcourts Launceston

2 Harcourts Ulverstone & Penguin

3 Harcourts Signature Rosny

4 Harcourts Signature Northern Suburbs

5 Nutrien Harcourts Tasmania

2 Vanessa Nicholls Harcourts Berwick

3 Kristy Pennington Harcourts Warragul

OFFICE ADMINISTRATOR OF THE QUARTER

Jessica Dexter Harcourts Frankston

6 Kathy McGurk Harcourts Alliance

7 Adam Shields Nutrien Harcourts

8 Kirrily Macri Harcourts Alliance

9 June Robertson Harcourts Mandurah

10 Paul Harris Harcourts Mandurah

TOP INDIVIDUAL SALES CONSULTANT OF THE QUARTER

1 Nicole Hindmarsh Harcourts Mandurah

2 Harcourts Alliance

3 Harcourts Elite Agents

4 Harcourts Initiative

5 Harcourts Rockingham

PROPERTY MANAGER FOR BUSINESS DEVELOPMENT OF THE QUARTER

1 Samantha Delaney Harcourts Mandurah

2 Kelly Johnson Harcourts Alliance

3 Lynda Brown Harcourts Initiative

PROPERTY MANAGEMENT EXCELLENCE OFFICE OF THE QUARTER

1 Harcourts Alliance

2 Harcourts Mandurah

3 Harcourts City Central

PROPERTY MANAGER FOR EXCELLENCE OF THE QUARTER

1 Candice Clark Harcourts Mandurah

2 Harcourts Mandurah

3 Harcourts Busselton

PROPERTY MANAGEMENT OFFICE

GROWTH OF THE QUARTER

1 Harcourts Initiative

2 Harcourts Prestige

3 Harcourts Elite Agents

PROPERTY MANAGEMENT OFFICE

GROWTH (ORGANIC & PURCHASED) OF THE QUARTER Harcourts Harcourts Alliance

PROPERTY MANAGEMENT POD OF THE QUARTER

1 Harcourts Busselton POD 1

2 Harcourts Rockingham POD 1

3= Harcourts Focus POD 1

ADMINISTRATOR OF THE QUARTER

1 Tammy Lawson Harcourts Heartland

CLIENT EXPERIENCE OFFICE OF THE QUARTER

2 Alison Hobbs Harcourts Mandurah

3 Suzi Baker Harcourts Alliance

RISING STAR OF THE QUARTER

1 Cina Ghiassi Harcourts Initiative

TOP AUCTION LISTER OF THE QUARTER

Rex Luers Nutrien Harcourts

TOP REFERRING OFFICE FOR MORTGAGE EXPRESS FOR THE QUARTER

Harcourts Valley to Vines

TOP REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS FOR THE QUARTER

Gail Woods Harcourts Valley to Vines

TOP 5 SALES CONSULTANTS

1 Jeremy Wilkinson Harcourts Launceston

2 Tony Maguire Nutrien Harcourts Tasmania

3 Kurt Knowles Harcourts Ulverstone & Penguin

4 Heidi Howe Harcourts St Helens

5 David Hernyk Harcourts Launceston

REFERRING OFFICE FOR MORTGAGE EXPRESS AWARD

Harcourts Signature

REFERING SALES CONSULTANT FOR MORTGAGE EXPRESS AWARD

Marita Oliver Harcourts Signature

TOP MORTGAGE EXPRESS FINANCE CONSULTANT BY VALUE AWARD

Lisa Fell

TOP MORTGAGE EXPRESS FINANCE CONSULTANT BY UNITS AWARD

Lisa Fell

NAI HARCOURTS COMMERCIAL SALES CONSULTANT AWARD

Warrick Hobart NAI Harcourts Tasmania

HARCOURTS FOUNDATION AWARD Harcourts Signature

2 Matt McWaters Harcourts Empire

3 Gail Woods Harcourts Valley to Vines

TOP SALES CONSULTANTS OF THE QUARTER – UNITS SOLD

1 Nola Tully Harcourts Elite Agents

2 Eric Hartanto Harcourts Applecross

3 Michael Goodwin Harcourts Mandurah

TOP COMMERCIAL SALES CONSULTANT OF THE QUARTER

1 Albert Fontana NAI Harcourts Metro

2 Marco Celenza NAI Harcourts Metro

3 Paul Sherlock NAI Harcourts Metro

TOP RURAL SALES CONSULTANT OF THE QUARTER

1 Adam Shields Nutrien Harcourts

2 Terry Norrish Nutrien Harcourts

3 Dennis Davis Nutrien Harcourts

TOP OFFICE (FOR REVENUE) OF THE QUARTER

1 Harcourts Mandurah

2 Tyler Dyer Harcourts City Central

3 Jonathan Andrianto Harcourts Applecross

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE OF THE QUARTER

1 Harcourts Alliance

1 Harcourts Valley to Vines

2 Harcourts Busselton

3 Harcourts Alliance

CLIENT EXPERIENCE INDIVIDUAL OF THE QUARTER

1 Nicole Hindmarsh Harcourts Mandurah

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY THE VALUE OF THE QUARTER.

Holly Mackie

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES BY UNITS OF THE QUARTER.

Holly Mackie

The Harcourts Western Australia State Support Office Team are excited about the 2023 theme.

QUEENSLAND | Awards Results Q3 – October to December 2022

TOP AUCTION OFFICE

1 Harcourts Coastal

2 Harcourts Solutions

3 Harcourts Property Centre

TOP AUCTION LISTER

1 Rochelle Adgo Harcourts Solutions

2 Hanan Cawley Harcourts Coastal

3 Christine Tucker Harcourts Coastal

TOP EXCLUSIVE LISTER

1 Cara Bergmann Harcourts Solutions – Albany Creek

2 Jo Gabiola Nutrien Harcourts

3 Shaun Bourke Harcourts Coastal

CLIENT EXPERIENCE INDIVIDUAL

1 Guy Powell Harcourts Coastal

2 Brad Johnston Harcourts Property Centre

3 Cara Bergmann Harcourts Solutions – Albany Creek

CLIENT EXPERIENCE OFFICE

1 Harcourts Coastal Robina

2 Harcourts Coastal

3 Harcourts Property Centre

OFFICE ADMINISTRATOR OF THE QUARTER

Anna Dowdle Harcourts Broadbeach Mermaid

RISING STAR OF THE QUARTER

Andi Kovalcek Harcourts Connections

PROPERTY MANAGEMENT OFFICE/ COMPANY TOTAL REVENUE

1 Harcourts Solutions

2 Harcourts Coastal

3 Harcourts Kingsberry Townsville

PROPERTY MANAGEMENT OFFICE EXCELLENCE

1 Harcourts Solutions

2 Harcourts Inner East

3 Harcourts Pinnacle Aspley

PROPERTY MANAGEMENT OFFICE GROWTH

1 Harcourts Solutions

2 Harcourts Inner East

3 Harcourts Kingsberry Townsville

PROPERTY MANAGER INDIVIDUAL LISTING

1 Scott McWilliams Harcourts Kingsberry Townsville

2 Dimitri Loukaras Harcourts Property Centre

3= Micheal Ramsay Harcourts Coastal

3= Brent Martens Harcourts Coastal

PROPERTY MANAGER INDIVIDUAL EXCELLENCE

1 Alana Price

2 Kylie Cassidy

3 Cintia Olah

PROPERTY MANAGEMENT POD

1 POD 3 – Harcourts Solutions

2 POD 1 – Harcourts Solutions

3 POD C – Harcourts Inner East

FIJI | Awards Results Q3 – 2022-2023

TOP 5 TOTAL EARNINGS

1 Paula Benn Harcourts Nadi

PROPERTY MANAGEMENT OFFICE ORGANIC GROWTH

1 Harcourts Kingsberry Townsville

2 Harcourts Pinnacle Aspley

3 Harcourts Ignite – Bundaberg

REFERRING SALES CONSULTANT FOR MORTGAGE EXPRESS

1 Chrissy Arkinstall

2 Jody Burke

3 Rebecca Cadd

REFERRING OFFICE FOR MORTGAGE EXPRESS

1 Harcourts Clayfield & Ascot

MORTGAGE EXPRESS FINANCE CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (VALUE)

Alisha Scappin

MORTGAGE EXPRESS FINANCE

CONSULTANT FOR HARCOURTS SETTLED MORTGAGES (UNITS)

Alisha Scappin

NAI HARCOURTS SALES

CONSULTANT

1 Nathan O’Neill

2 Ryan Chesney

3 Phil Grant

TOP INDIVIDUAL SALE

CONSULTANT

1 Christine Tucker

2 Shaun Kaddatz

3 Ben Carroll

SALES CONSULTANT FOR UNITS

1 Rochelle Adgo

2 Katrina Keegan

3= Cara Bergmann

3= Jo Gabiola

FRANCHISES FOR REVENUE

1 Harcourts Coastal

2 Harcourts Solutions

3 Harcourts Property Centre

TOP OFFICES FOR REVENUE

1 Harcourts Connections

2 Harcourts Coastal Paradise Point

3 Harcourts Property Centre

4 Harcourts Solutions

5 arcourts Coastal

TOP 10 SALES CONSULTANTS

1 Rochelle Adgo

2 Michael Harvey

3 Tolemy Stevens

4 Carmen Briggs

5 Cara Bergmann

6 Hanan Cawley

7 Christine Tucker

8 Brad Johnston

9 Stuart Reeder

10 Ed Cherry

NUTRIEN HARCOURTS OFFICE AWARD

Nutrien Harcourts GDL Dalby

NUTRIEN HARCOURTS SALES CONSULTANT AWARD

1 Gary Johns

2 John Mottin

3 Tony Lilburne

NAI HARCOURTS OFFICE OF THE QUARTER

NAI Harcourts Pinnacle Aspley

12 Liza Thomas-Westwood Harcourts Infinite

13 Adéle Massyn Harcourts Maritz

14 Catherine de Ridder Harcourts Beachfront

15 Dave Brown Harcourts Maynard Burgoyne

16 Robin - Leanne van Zyl Harcourts West Coast

17 Nikki Relph Harcourts Upper Highway

18 Lorrin Jarvis Harcourts Oyster

19 Martine Owen Harcourts Dolphin Coast

20 Minki Matthews Harcourts Dolphin Coast

TOP 20 SALES CONSULTANTS (NOVEMBER)

1 Tony Smit Harcourts Dunn

2 Sean Peter Bissett Harcourts Synergy

3 Maureen Nel Harcourts Winelands

4 Dave Brown Harcourts Maynard Burgoyne

5 Belinda Benson Harcourts Simons Bay

6 Elizma Ferreira Harcourts Synergy

7 Mario Ferreira Harcourts Mario Ferreira

8 Claire Shelver Harcourts 4 Ways

9 Gary Carlton Harcourts Simons Bay

10 Sandra Hattingh Harcourts Oyster

11 Lorrin Jarvis Harcourts Oyster

12 Karen Taylor Harcourts Port Alfred

13 Loraine Roux Harcourts Dunn

14 Minki Matthews Harcourts Dolphin Coast

15 Stuart Millar Harcourts Dolphin Coast

TOP 20 SALES CONSULTANTS (DECEMBER)

1 James Visser Harcourts Winelands

2 Vanessa Cook Harcourts Upper Highway

3 Riaan Maritz Harcourts Maritz

4 Soti Christodoulou Harcourts Capital

5 Maureen Nel Harcourts Winelands

6 Willie Nel Harcourts Hartenbos

7 Ben Krause Harcourts Hartenbos

8 Lutho Dikana Harcourts Mercantile

9 Dave Brown Harcourts Maynard Burgoyne

10 Claudine Viviers Harcourts Platinum

11 Riaan van den Berg Harcourts Southern Cape

12 Riaan van Niekerk Harcourts Rustenburg Sales

13 Roger Nevin Harcourts Nottingham Road

14 Dennis Hamer Harcourts Capital

15 Bridgette Niemand Harcourts Vaal Triangle

16 Lorrin Jarvis Harcourts Oyster

17 Danie Stoltz Harcourts Titans

18 Sandra Hattingh Harcourts Oyster

19 Jackie Johnson Harcourts Upper Highway

20 Jennifer Taylor Harcourts Platinum

TOP TEAM (OCTOBER)

Team Pashley (Michael Pashley) Harcourts Platinum

TOP TEAM (NOVEMBER)

Team Peninsula (Gary Carlton and Neil Arnott) Harcourts Simons Bay

5 Harcourts Capital

6 Harcourts Blue - Boksburg

7 Harcourts West Coast Langebaan

8 Harcourts Maritz

9 Harcourts Mercantile

10 Harcourts Rustenburg Sales

TOP 10 OFFICES (NOVEMBER)

1 Harcourts Dunn (Northern Suburbs)

2 Harcourts Synergy

3 Harcourts Winelands

4 Harcourts Rhino

5 Harcourts 4Ways

6 Harcourts Platinum

7 Harcourts Two Oceans

8 Harcourts Capital

9 Harcourts Kempen

10 Harcourts Hilton

TOP 10 OFFICES (DECEMBER)

1 Harcourts Winelands

2 Harcourts Dunn (Northern Suburbs)

3 Harcourts 4Ways

4 Harcourts Capital

5 Harcourts Maritz

6 Harcourts Platinum

7 Harcourts Two Oceans

8 Harcourts Rhino

9 Harcourts Rustenburg Sales

10 Harcourts Upper Highway

TOP 5 BUSINESS OWNERS (COMMISSION, OCTOBER)

1 Harc Steve Caradoc-Davies and Jan Myburgh ourts Platinum

2 Eberhard Kruger Harcourts Winelands

3 Morne Vorster and Denis Dunn Harcourts Dunn

4 Louis Barbosa Harcourts Rhino/Rand

5 Simon Smith and Hilton Kriek Harcourts Blue

TOP 5 BUSINESS OWNERS (COMMISSION, DECEMBER)

1 Eberhard Kruger Harcourts Winelands

2 Morne Vorster and Denis Dunn Harcourts Dunn

3 Hartwieg and Azelle Du Rand Legacy Inc

4 Dennis Hamer Harcourts Capital

5 Irene Prinsloo and Louis Barbos Harcourts Rhino/Rand

TOP 5 CX AGENTS FOR THE QUARTER

1 Tharina Maritz Harcourts Platinum

2 Angelene Winchester Harcourts Xtreme

3 Walda Bok Harcourts Dunn

4 Liz Fields Harcourts Summerton

5 Tracy Summerton Harcourts Hilton

TOP 5 CX OFFICES FOR THE QUARTER Harcourts Summerton

2 Harcourts Two Oceans

3 Harcourts Mercantile

4 Harcourts Platinum

5 Harcourts Evolve & Harcourts Rand

TOP 3 NON-METRO OFFICES FOR THE QUARTER

Harcourts West Coast Langebaan Harcourts Cape Agulhas Harcourts Hartenbos

TOP 3 NON-METRO AGENTS FOR THE QUARTER

1 Sandra Hattingh Harcourts Oyster Jeffreys Bay

2 Lorrin Jarvis Harcourts Oyster St Francis Bay

3 Mario Ferreira Harcourts Mario Ferreira, Harcourts The Heads

2 Hennah Bolaitamana Suva

3 Jasmindar Singh Harcourts Suva

TOP 20 SALES CONSULTANTS (OCTOBER)

1 Michael Pashley Harcourts Platinum

2 Maureen Nel Harcourts Winelands

3 Justin Nebrigic Harcourts Blue

4 Tharina Maritz Harcourts Platinum

5 Meg Stewart Harcourts Atlantic

4 Hitesh Naidu Harcourts Nadi

5 Samantha Morton Harcourts Suva

6 Claire Shelver Harcourts 4 Ways

7 Gillian Visagie Harcourts Platinum

8 Kara Pieper Harcourts Titans

9 Jennifer Taylor Harcourts Platinum

10 Simoné Pienaar Harcourts Capital

11 Soti Christodoulou Harcourts Capital

16 Tiffiny Hancock Harcourts Ambers

17 Terry Southam Harcourts Two Oceans

18 Vera Tomlinson Harcourts 4Ways

19 Carey Jones Harcourts Winelands

20 Simoné Pienaar Harcourts Capital

TOP TEAM (DECEMBER)

Team Rattle (Dave & Ann Rattle and Tanja Ocenasek) Harcourts Two Oceans

TOP 10 OFFICES (OCTOBER)

1 Harcourts Platinum

2 Harcourts Dunn (Northern Suburbs)

3 Harcourts Winelands

4 Harcourts Rhino

TOP 5 BUSINESS OWNERS (COMMISSION, NOVEMBER)

1 Morne Vorster and Denis Dunn Harcourts Dunn

2 Eberhard Kruger Harcourts Winelands

3 Simon Smith and Hilton Kriek Harcourts Blue

4 Casey Hollaway and Charmaine Powell Harcourts Synergy

5 Louis Barbosa Harcourts Rhino/Rand

TOP 5 PROPERTY MANAGEMENT OFFICES (RENTAL INCOME) FOR THE QUARTER

1 Harcourts Dunn Rentals

2 Harcourts Platinum

3 Harcourts Rustenburg Rentals

4 Harcourts Oyster Rentals

5 Harcourts Maynard Burgoyne Rentals

SOUTH AFRICA | Awards Results Q3 – October to December 2022

NORTH AMERICA | Awards Results Q4 – October to December 2022

OFFICE ACHIEVEMENT AWARDS

BRONZE

Harcourts Prime Studio City

Harcourts Prime Newport Beach

SILVER

Harcourts Hunter Mason

Harcourts Island Real Estate

Harcourts West Real Estate

GOLD

Harcourts Prime Mariners Mile

PLATINUM

Harcourts Beverly Hills

Harcourts Prime San Diego

Harcourts Prime Monarch Beach

TITANIUM

Harcourts Real Estate Network Group

Harcourts The Garner Group

AGENTS ACHIEVEMENT AWARDS

BRONZE

Amber Gorbett

Harcourts Prime Monarch Beach

Andrew Grunewald

Harcourts Prime San Diego

Becca Martinez

Harcourts Vanguard

Brian Burke

Harcourts Prime Newport Beach

Brody Barnhill

Harcourts Prime San Diego

Christina Ronk

Harcourts Integrity Team Real Estate Services

Clinton Rushing

Harcourts West Real Estate

Colby Prasad

Harcourts West Real Estate

Chrissy Hamlin

Harcourts Real Estate Network Group

Dawna Thibodeau

Harcourts Prime Studio City

Donald Goff

Harcourts Prime San Diego

Donna Paradis

Harcourts Silverton

Frank Magdaleno

Harcourts Prime Aliso Viejo

Gabriella Zamarripa

Harcourts Island Real Estate

Hunter Mason Las Vegas Team

Hunter Mason Las Vegas

Jocelyn Woo

Harcourts Prime Studio City

Larry Strutz

Harcourts Real Estate Network Group

Lisa Wexhler

Harcourts Prime San Diego

Lisa Bowlin

Harcourts The Garner Group

Lisa Smith

Harcourts The Garner Group

Luciano Villela Jr

Harcourts Prime San Diego

Mac Van Duzer

Harcourts JADE Properties

Massiel Guzman

Harcourts Elite

Melissa Albright

Harcourts The Garner Group

Michael Manfredi

Harcourts Prime San Diego

Mollie Tennant

Harcourts The Garner Group

Nigel Jones

Harcourts Vanguard

Noel Sheldon

Harcourts Desert Homes

Patricia Gowda

Harcourts Hunter Mason

Phyllis Mageau

Harcourts The Garner Group

RaeAnne Chamberlin

Harcourts West Real Estate

Susan & Greg Breitenbach

Harcourts The Garner Group

Ursula Mix

Harcourts Hunter Mason

Valerie Boen

Harcourts Silverton

Zach Harris Harcourts Prime Aliso Viejo

SILVER

Adrienne Mineiro

Harcourts Prime San Diego

Bob Sisul

Harcourts Real Estate Network Group

Curtis Anderson

Harcourts Desert Homes

Daydra Lee Strasheim

Harcourts West Real Estate

Frani Foltz

Harcourts Prime San Diego

Jennifer Burkett

Harcourts The Garner Group

Jesse Salas

Harcourts Prime San Diego

John Richard Schantz Jr

Harcourts Prime Monarch Beach

Julie Murray

Harcourts Real Estate Network Group

Kerry Hall

Harcourts Silverton

Kimberly Ann Cahill

Harcourts Prime Newport Beach

Linda Hart

Harcourts Prime Aliso Viejo

Melody Lessar Harcourts The Garner Group

Nick Ayhan

Harcourts Elite

Stuart Gunderson

Harcourts Real Estate Network Group

Tanya Koutko

Harcourts Hunter Mason

The Pace Team

Harcourts Signature Properties

Westley Williams

Harcourts Prime Newport Beach GOLD

Bryce Rosenbaum

Harcourts Real Estate Network Group

David DaCosta

Harcourts Prime San Diego

Felipe Benavides

Harcourts Prime Newport Beach

Inez Martin

Harcourts The Garner Group

Janis Grout

Harcourts The Garner Group

Jason Curran

Harcourts The Garner Group

John & Hollie McClung

Harcourts Real Estate Network Group

John & Shannon Kromm

Harcourts The Garner Group

Maddox & Stephanie Sripetch

Harcourts Prime San Diego

Mario Dominguez

Harcourts Vanguard

Nancy Kelly

Harcourts Real Estate Network Group

Team Tobey

Harcourts The Garner Group

Todd & Nicole Gould

Harcourts The Garner Group

Tonya Hurt

Harcourts Real Estate Network Group

Wendy Thomas Harcourts West Real Estate

PLATINUM

Alex Duk & Deanna D’Egidio

Harcourts Beverly Hills

Alison Mata

Harcourts The Garner Group

Dave Buck

Harcourts Island Real Estate

Dianna McGarvin

Harcourts Prime Monarch Beach

Glen Coutinho

Harcourts Beverly Hills

James Casey Harcourts Prime Studio City

Kathy Clark & Brenna VanHoogenstyn

Harcourts Prime Monarch Beach

Mitch Foteff

Harcourts Real Estate Network Group

Rob Davis

Harcourts The Garner Group

Sandy Garner & Jim Tennant

Harcourts The Garner Group

Shelley Griffin Team

Harcourts The Garner Group

Ted Tillman

Harcourts Beverly Hills

The Courtney Self Team

Harcourts Hunter Mason

The Green Group

Harcourts Prime Monarch Beach

Victoria Wriglesworth

Harcourts Real Estate Network Group

TITANIUM

Team Jennifer Maben

Harcourts Real Estate Network Group

Teicheira Team

Harcourts Prime Mariners Mile

Like many of you, I have been busy creating my business plan for 2023.

My focus for this year is scale and leverage. With a lot of the groundwork completed during 2022, now is the time to take it a step further and start implementing.

An important part of that planning is to look back on last year so we can celebrate the wins, assess areas where there is opportunity for improvement and define exactly what we need to do to grow our businesses.

One of the most common conversations I am having at the moment are all related to new leadership challenges. The hybrid workplace, wellness, technology, recruitment and retention are just a few of the recurring themes I’m hearing about.

It’s important to remember that leaders are not born. Great leaders are constantly investing in themselves and know that our people are our greatest strengths in business. Today they are asking for a new way to work which is creating challenges on how we can do this and still manage them, hold them accountable and ensure they are connected to our culture and goals.

There is no playbook. In fact, we are writing it as we live it.

WELCOME TO 2023 Sadhana

Part of my scale plan has been to start a new podcast called Future Fit Leadership. I talk to leaders mostly outside the industry about how they are working through the same challenges we are facing.

Our first guest is Michelle Rigg from Rent West in WA. I chatted to her about her 4-day week trial. Her people are doing 100% of the work in 80% of the time for 100% pay. Pretty cool! Her teams are loving it and imagine being able to say that as your point of difference. You can listen to it on Apple Podcasts (simply scan the QR code above).

If you’re looking for leadership inspiration, grab your ticket to the upcoming RISE Leadership Awakening conference. Held 2628 March in Sydney, this masterclass event will explore modern leadership with real estate’s boldest thinkers.

Lastly, we are conducting a survey on what the new world of work looks like for you in this post-pandemic world. We are aiming for 1000 respondents and will share the insights and trends with you. The survey only takes 5 minutes to complete and we’d love your input. Please scan the QR code below to get started. Stay connected.

Real Estate Industry Partners