CEO UPDATE

And just like that we’re into 2023! New year. New Opportunities. love the opportunity to make a fresh start each year. Having a blank canvas and the opportunity to design the year that you want and deserve. Last year had it’s challenges and, as expected, there was plenty of change. So, what are our learnings and how can we harness them to be even better this year?

Our annual theme focuses on the “Finest Experience”. What I love about the theme is that it applies to every person in the Harcourts team around the world, irrespective of your role, experience, language, or skill level. Each member of the Harcourts team has a role to play in creating the finest experience for our team, our business partners, and our clients.

It’s been said that people won’t remember what you did, or what you said. But they will remember how you made them feel. I’m sure you can recall moment in your life where you’ve been made to feel really special and valued. We’ll never forget those moments.

Consider, for a moment, that we have it within our control to create experiences and moments like that. What an immense opportunity we have to make our mark in people’s lives. How can we plan to take full advantage of that opportunity this year?

There is no question that it get’s tougher and tougher to win business in a competitive environment. The difference between achieving our goals or falling short is sometimes measured in inches. Yet all of us have the ability to differentiate ourselves in a positive way by seeking opportunities to deliver the finest experience in real estate.