MARCH 2023
AGGREGATE MARGINAL GAINS... I think I was in graduate school at the University of Hartford, in pursuit of a master’s degree in Organizational Development when I first heard the saying, “In business it’s very difficult to improve any process or behavior by 100%. However, if we look at the big picture, it’s simple to improve 100 different processes in business by 1%.” I’m not sure if there is some management guru who deserves credit for the concept. If so, his or her name long escapes my memory. It’s called the principle of “aggregate marginal gains.” The idea is that if you improve by just 1% consistently, those small gains will add up to remarkable improvement over time. To highlight how PTSMC puts this idea into action, let’s look at a few of the changes we have made recently in the areas of benefits and recognition. Through employee surveys, work groups, competitive analysis and conversations with our team we identified and implemented improvements in programs and benefits that we already offered. Benefit Updates • 401(k) enrollment after 6 months of employment • Vacation accruals increased for Exempt and Non-Exempt Part-Time 20 and Part-Time 30 employees • Dental, Life and Short-Term Disability coverage offered to employees working 30+ hours • Domestic partner coverage added to UHC medical and dental plans • Employee contributions for medical base and buy down plans 0% increase two years in a row Recognition Program Updates • Referral bonus program enhanced to include additional positions • Years of Service recognition gift values increased in conjunction with the development of a tiered program • Welcome gifts sent to new hire PTs and PSCs These are just a few of the “100” small changes we are making to improve the quality of life for our people.
As an organization we are committed to continuous improvement. One of the fundamental ways we can achieve this goal is by asking questions. We ask them in a lot of different ways and for different reasons including: • Energage Surveys (Top Workplace) • Leadership Management and Development Program (LMDP) • Dialogue for Development (D4D) • The student program • The Residency Program • The DOCS Program • Management Meetings • Exit interviews • HR is Here for You virtual visits • Staff meetings
Clinician’s Corner by Dan Pagliuca New Milford Physical Therapist An Early Approach to Concussion Rehabilitation in Adolescent Athletes 2022 Top Documentors Dr. Cliff Rios Doc Talk Review By Mike McGowan HR Buzz Learning Management System Vacation Time Reminder 401(k) Employer Contributions United Healthcare Benefits HR is Here for You
I hope all PTSMC employees feel comfortable seeking the opportunity to Employee Spotlight provide feedback and insight. PTSMC will use this information to create PTSMC’s Athletic Trainers aggregate marginal; making who we are and what we do a little bit The Extra Mile: What to Expect better for our people and those we serve. By Kristen Forster I am extremely proud that PTSMC is a Top Workplace in CT for the last 12 March Madness Inter-Clinic Competition years and Top Workplace USA for the last three years. It’s incredible! We are doing something great for our people. DEI: Women’s Herstory By Marilex Santiago These achievements, combined with organization NPS scores of 92 and greater since 2018, prove that great people are doing great things for those we serve. We are in our 23rd year of asking “what can we do better” and those small results over a longer period of time are creating remarkable improvement. Let’s continue to get better together. Thanks for all you do,
Alan
New Haven Renovations
IN THIS ISSUE
New Haven recently completed renovations that transformed the space into an open, modern, and bright clinic.
NEW TICKETING SYSTEM! PTSMC’s IT staff is utilizing ZENDESK for IT requests and problems. By submitting the request, PTSMC IT staff are notified in one place for all tickets to be worked on. How to Submit: Via email to: Support@ptsmc.zendesk.com Via Website: https://ptsmc.zendesk.com/hc/en-us (Click “Submit a Request”) Email submissions are easiest. Prefer the website? Save the link as a favorite!
StriveHub Fab 5
“You can tell they are very up-to-date with knowledge and techniques. Nice people too that make you feel comfortable when you walk in the office. I'm having another knee operation in April and will be contacting Rebecca (Petrosino) again for treatment.” - Fairfield “Erik (Olsen) is the consummate professional. He is courteous, caring and always checking to be sure you are getting the help you need as well as benefiting from the exercises he recommends.” - Southbury “The entire staff cares about each and every patient. The employees are upbeat all the time and listen to the patients. This is the only place I will go for PT” - Watertown “There are so many reasons to give this place a 10.... It’s always very clean, staff is always friendly, they get to know their patients by asking life questions, and it’s pretty easy to get too. I enjoy my sessions even though they are sometimes painful.” - Wallingford I have to say, the best part of PT is Heather (Marosz). She always helps my physical problems lessen. She is very good at what she does. The atmosphere is friendly and often joyful. All the staff are knowledgeable and helpful. For me, Heather helps so much!” - Middletown