CONGRATULATIONS TO CHRISTINE HILL

Promoted to Senior Referral Coordinator

Christine joined PTSMC in September 2020 when PTSMC entered into a three-year contract with Yale Health Plan to provide Yale Health members physical therapy services at their Lock Street location and at other PTSMC locations. Previously, for eight years, Christine served in a similar role with the organization who had the contract.

Fast forward, a pandemic and a slow return to “normalcy,” Christine has provided leadership, institutional knowledge and a customer-centric approach to this PTSMC partnership with Yale Health. Christine’s capacity to navigate the Yale Health system, manage volumes of referrals, troubleshoot challenges and do it all with the most positive attitude has been amazing. Sandy Wickman Mason, Vice President of Operations, exuded, “PTSMC’s success with the Yale Health partnership sits squarely on Christine’s shoulders. When we rst started, we didn’t know what we didn’t know. Christine led the way. What was a one person operation is now sta ed with 2.5 employees (Christine, Julianne Balavender and Grace Burke) plus support from Theresa Nolan, Customer Service Representative at the Lock Street location. All employees are PTSMC employees. Most of the time it’s been fun growing this venture. Christine’s attention to detail and our PT for Life culture de nitely contributes tremendously to our success.” In her new role, Christine will oversee daily operations of the referral process, ensure all visits are authorized, work closely with PTSMC senior leadership in providing reports and analysis and safeguarding positive relations with Yale Health leadership and sta .

Christine is excited to be recognized and appreciated for her hard work. She views her career very seriously and is thrilled that her determination is noticed! She has many goals to accomplish within the new role. Mainly streamlining the referral issues with Yale to bene t PTSMC as a whole and taking even more of an active role with outside Authorizations and independent decision making for the Yale Health member’s care. She looks forward to continuing to set the direction and working with her team as they navigate the YH system. Christine is up for any challenge that Yale Health presents!