AGGREGATE MARGINAL GAINS...

I think I was in graduate school at the University of Hartford, in pursuit of a master’s degree in Organizational Development when I rst heard the saying, “In business it’s very di cult to improve any process or behavior by 100%. However, if we look at the big picture, it’s simple to improve 100 di erent processes in business by 1%.”

I’m not sure if there is some management guru who deserves credit for the concept. If so, his or her name long escapes my memory.

It’s called the principle of “aggregate marginal gains.” The idea is that if you improve by just 1% consistently, those small gains will add up to remarkable improvement over time. To highlight how PTSMC puts this idea into action, let’s look at a few of the changes we have made recently in the areas of bene ts and recognition.

Through employee surveys, work groups, competitive analysis and conversations with our team we identi ed and implemented improvements in programs and bene ts that we already o ered.

Bene t Updates

• 401(k) enrollment after 6 months of employment

• Vacation accruals increased for Exempt and Non-Exempt Part-Time 20 and Part-Time 30 employees

• Dental, Life and Short-Term Disability coverage o ered to employees working 30+ hours

• Domestic partner coverage added to UHC medical and dental plans

• Employee contributions for medical base and buy down plans 0% increase two years in a row

Recognition Program Updates

• Referral bonus program enhanced to include additional positions

• Years of Service recognition gift values increased in conjunction with the development of a tiered program

• Welcome gifts sent to new hire PTs and PSCs

These are just a few of the “100” small changes we are making to improve the quality of life for our people.

New Haven Renovations

As an organization we are committed to continuous improvement. One of the fundamental ways we can achieve this goal is by asking questions. We ask them in a lot of di erent ways and for di erent reasons including:

• Energage Surveys (Top Workplace)

• Leadership Management and Development Program (LMDP)

• Dialogue for Development (D4D)

• The student program

• The Residency Program

• The DOCS Program

• Management Meetings

• Exit interviews

• HR is Here for You virtual visits

• Sta meetings

I hope all PTSMC employees feel comfortable seeking the opportunity to provide feedback and insight. PTSMC will use this information to create aggregate marginal; making who we are and what we do a little bit better for our people and those we serve.

I am extremely proud that PTSMC is a Top Workplace in CT for the last 12 years and Top Workplace USA for the last three years. It’s incredible! We are doing something great for our people.

These achievements, combined with organization NPS scores of 92 and greater since 2018, prove that great people are doing great things for those we serve.

We are in our 23rd year of asking “what can we do better” and those small results over a longer period of time are creating remarkable improvement.

Let’s continue to get better together.

Thanks for all you do,

Alan

New Haven recently completed renovations that transformed the space into an open, modern, and bright clinic.