Barfoot & Thompson Onehunga - Property Management

Hassle-Free Management Finding reliable Tenants

Consistent communication from your Property Manager is the ongoing secret to Hassle-Free Property Management.

We reveal the approach to finding reliable long-term tenants who will treat your property as their own.

Regular Inspections

They help catch small issues before they become major problems. Jayden’s thorough inspection process ensures that your properties are always in good condition

We Are Here To Help

Max Cameron heads our Property Management department and has the best team of Property Managers ready to help you.

Decades of Trust

Anthony Fong shares his thought on using Barfoot & Thompson Onehunga for over two decades.

Welcome to our latest edition where we share:

The secret to finding the right property manager

Hello. My name is Bruce Holmes, and I am the branch manager at Barfoot & Thompson Onehunga. This magazine is designed to help you select a property manager who can make all the difference in your real estate investment journey.

Whether you are a first-time landlord or have multiple properties, this guide is going to help you find a property manager. The type of manager who knows how to select good-quality tenants who will look after your property and pay the rent on time for many years to come!

In this guide, we spotlight the outstanding services provided by Barfoot & Thompson Onehunga, a trusted name in property management.

Their team’s dedication to excellence, exemplified by property manager Jayden Nguyen, offers invaluable insights into what makes a property manager genuinely exceptional.

By sharing the experiences of long-term client Anthony Fong, who has successfully managed 15 properties with Barfoot & Thompson over the past 12 years, we aim to highlight the key qualities to look for in a property manager.

This magazine will cover essential topics to help you find the right long-term property manager.

We begin with Anthony’s initial connection with Barfoot & Thompson, which goes back 25 years, to when I sold Anthony’s family a series of properties over 17 years.

Next, we delve into Property Manager Jayden Nguyen’s pivotal role in Anthony’s success, exploring his meticulous tenant selection process and proactive, solution-oriented management style.

We’ll also discuss the importance of effective communication in hassle-free property management and share real-life examples of how Jayden and his team handle common property issues efficiently.

Bruce Holmes, Branch Manager Barfoot & Thompson Onehunga

Additionally, we’ll present the long-term benefits of proactive maintenance and practical tips for landlords.

By the end of this guide, you will be equipped with the knowledge and confidence to choose a property manager who will ensure your investments are wellmaintained, occupied by quality tenants, and managed with minimal stress.

Join us as we uncover the secrets to stress-free property management and discover how you, too, can benefit from the expertise of a top-notch property manager.

”Property

reports only tell you so much. Jayden is my eyes and ears on the ground. I have never been let down by trusting his judgement,” - Anthony Fong.

How to find a reliable long-term

TENANT

For Anthony Fong, Jayden Nguyen embodies the qualities of an outstanding property manager. Based on Anthony’s 25 year history of property investment, here’s what to look for when choosing a property manager, using Jayden’s exemplary service as a guide.

When selecting a property manager, their experience and expertise are crucial. Jayden Nguyen’s extensive background in property management has been instrumental in managing Anthony’s properties. His comprehensive understanding of the industry, combined with his hands-on approach, ensures that all properties under his care are maintained to the highest standards. “Jayden’s expertise gives me peace of mind,” Anthony says. “His knowledge and attention to detail mean I don’t have to worry about my properties.”

Thoroughness in Property Assessment

A top-notch property manager conducts detailed assessments of the properties they manage. When Jayden took over Anthony’s properties,

he performed thorough inspections, identifying any maintenance issues that needed immediate attention. This proactive approach prevents small problems from becoming costly repairs, saving Anthony both time and money.

Jayden’s meticulous tenant selection process is another hallmark of his excellence. Understanding that the quality of tenants directly impacts property upkeep and rental income, Jayden goes above and beyond to ensure only the best tenants are selected. This involves rigorous background checks, reference verification, and in-depth interviews.

“Tenant selection is crucial,” Anthony notes. “Jayden’s ability to find reliable, long-term tenants has been invaluable. I’ve had no issues with the tenants he’s chosen.”

BARFOOT & THOMPSON ONEHUNGA

Property Management

Strong Communication Skills

This is one of Anthony’s investment properties at Mount Eden which is managed by Jayden Nguyen

Effective communication is vital in property management. A good property manager keeps you informed about all aspects of your property, from inspections to maintenance updates.

Jayden excels in this area, ensuring Anthony is always in the loop. “Communication is key,” Anthony emphasizes. “Jayden always keeps me informed. If there’s an issue, he contacts me immediately, and we discuss the best course of action.”

Problem-Solving Abilities

Property management often involves unexpected issues. A competent property manager handles these problems efficiently. Jayden’s problem-solving skills were highlighted during a recent plumbing issue at one of Anthony’s properties.

The tenant reported a wet yard, indicating a possible leak. Jayden promptly investigated,

coordinated with a plumber, and resolved the issue, demonstrating his proactive and effective approach. “Jayden handled the situation flawlessly,” Anthony recalls. “He had the plumber lined up before informing me, and everything was sorted out quickly. This kind of efficiency makes a huge difference.”

Reliability and Trustworthiness

Trust is essential in property management. A reliable property manager like Jayden builds trust through consistent performance and transparent communication. Anthony knows he can rely on Jayden to manage his properties effectively, allowing him to focus on other aspects of his life. “Having someone like Jayden on your team makes a world of difference,” Anthony concludes. “He’s not just a property manager; he’s a partner who looks out for your best interests.”

Choosing the right property manager involves finding someone with experience, strong communication skills, problem-solving abilities, and reliability.

Jayden Nguyen’s exemplary service at Barfoot & Thompson Onehunga highlights these qualities, making him the ideal property manager.

By following these guidelines, you can ensure your investments are well-maintained, occupied by quality tenants, and managed with minimal stress:

Seven Things to Look for in a Property Manager

1. Experience and Expertise:

Ensure your property manager has a strong background in property management. Look for someone with a proven track record of handling various property types and situations, like Jayden Nguyen.

2. Thoroughness in Property Assessment:

A good property manager should conduct detailed inspections and assessments of your property. This proactive approach helps identify and address maintenance issues before they become major problems.

3. Meticulous Tenant Selection:

Quality tenants are crucial for maintaining your property’s value and ensuring consistent rental income. A good property manager performs thorough background checks, reference verification, and detailed interviews to select the best tenants.

Finding Tenants

Jayden has become my eyes and ears in managing my portfolio of properties. Having Jayden as my property manager allows me to focus on my job, my life.

4. Strong Communication Skills:

Effective communication is vital for a smooth property management experience. Your property manager should keep you informed about all aspects of your property, ensuring you are aware of any issues and the steps being taken to resolve them.

5. Problem-Solving Abilities:

Unexpected issues will arise, and your property manager should be equipped to handle them efficiently. Look for someone who can proactively address problems and implement solutions quickly, minimizing disruption for both you and your tenants.

6. Reliability and Trustworthiness:

Trust is essential in any property management relationship. A reliable property manager demonstrates consistent performance, transparent communication, and a commitment to acting in your best interests.

7. Proactive Maintenance and Inspections:

Regular maintenance and inspections are crucial for keeping your property in top condition. A good property manager should provide detailed inspection reports and follow up on any necessary repairs or improvements promptly.

Jayden treats his client’s properties as his own known for working back after hours. Jayden is call when a tenant needs help with a broken toilet.

Hassle Free Management

Consistent communication from your Property Manager is the ongoing secret to Hassle-Free Management

In the world of property management, effective communication is the cornerstone of a successful landlordtenant relationship. It ensures that all parties are on the same page, addressing issues promptly

and maintaining a positive, stress-free environment. For property owners, clear and timely communication from their property manager is vital to staying informed about the status of their investments, tenant concerns, and any maintenance issues that arise.

A property manager who prioritizes communication can prevent small problems from escalating into costly repairs, enhance tenant satisfaction, and ultimately protect the landlord’s investment. Good communication builds trust, ensures transparency, and fosters a collaborative relationship where landlords feel confident and secure in the management of their properties. According to

Anthony Fong, believes that Jayden’s approach to client communication has been a game-changer in helping him manage his portfolio.

“Communication is key,” Anthony emphasizes. “Jayden always keeps me in the loop. If there’s an issue, he contacts me immediately, and we discuss the best course of action. He doesn’t just tell me about the problem; he comes with solutions.”

Jayden Nguyen, Anthony’s property manager, believes that a proactive approach to communication is essential. “Landlords should expect regular updates and transparency from their property managers. It’s about

Hassle-Free Management

Jayden’s due diligence saved me thousands of dollars by establishing that the local council were responsible for a plumbing problem at my property.

creating a partnership where both parties feel heard and understood.”

Effective Communication in Action – Anthony’s Experience

Anthony’s experiences with Jayden Nguyen showcase how effective communication can lead to hassle-free property management. Jayden’s commitment to keeping Anthony informed has been a significant factor in the smooth management of his properties.

One notable example was a plumbing issue at one of Anthony’s properties. The tenant reported that the front yard was unusually wet, suggesting a possible leak. Jayden quickly investigated the situation and coordinated with a plumber to assess the problem. He informed Anthony about the issue, the steps being taken, and the expected resolution time. This proactive communication ensured that Anthony was never left in the dark.

“Jayden handled the situation flawlessly,” Anthony recalls. “He had the plumber lined up before informing me, and everything was sorted out quickly. This kind of efficiency makes a huge difference.”

In another instance, during routine property inspections, Jayden discovered that a window sill needed painting.

He immediately informed Anthony, providing detailed photos and his professional assessment. They discussed the options, and Jayden promptly arranged for the necessary work to be done. This transparent and thorough communication ensured that the property remained in excellent condition without any delay or hassle.

“Jayden’s inspection reports are very detailed,” Anthony says. “If I have any questions or concerns, he’s always available to discuss them. His thoroughness means I don’t have to worry about the state of my properties.”

Tips for Landlords: What to Expect from a Good Property Manager

To ensure you find a property manager who will provide the same level of service as Jayden, here are some tips on what landlords should expect:

Regular Updates:

A good property manager should provide regular updates on the status of your properties. This includes inspection reports, maintenance updates, and tenant feedback. “Regular communication keeps landlords informed and reassured,” Jayden explains. “It helps them stay connected with their investments without feeling overwhelmed.”

BARFOOT & THOMPSON ONEHUNGA

Property Management

Proactive Problem

Solving:

Effective property managers don’t just report problems; they provide solutions. As Anthony noted, Jayden doesn’t just inform him of issues but comes with a plan to resolve them. This proactive approach prevents small problems from becoming major headaches.

Transparency and Honesty:

Trust is built on transparency. A good property manager should be honest about the condition of your properties, potential issues, and tenant feedback. “Being transparent with landlords helps build

I like the fact that Jayden has a solution organised before he calls me to discuss a problem.

trust and ensures a long-term relationship,” Jayden says.

Accessibility and Responsiveness: Your property manager should be accessible and responsive. Whether it’s a quick question or an emergency, they should be available to address your concerns promptly. Anthony appreciates this in Jayden, noting how he’s always ready to discuss any questions or concerns.

Detailed Reports:

Regular, detailed reports are essential. These should include photos, descriptions of any issues, and recommendations for maintenance or

improvements. “Detailed reports provide landlords with a clear picture of their property’s condition and any necessary actions,” Jayden explains.

Tenant Communication:

A good property manager maintains open lines of communication with tenants as well. This ensures that tenant concerns are addressed promptly, leading to higher tenant satisfaction and retention. Jayden’s ability to keep tenants happy directly contributes to Anthony’s success.

This Hillsborough property is managed by Jayden Nguyen

Hassle-Free Management

Legal and Financial Knowledge:

Property managers should be well-versed in local rental laws and financial management. This knowledge ensures that all transactions are legal and that landlords receive accurate financial reports. “Understanding the legal and financial aspects of property management is crucial for protecting landlords’ investments,” Jayden emphasizes.

Effective communication is the foundation of successful property management.

Through regular updates, proactive problem-solving,

He’s not just a property manager; he’s a partner who looks out for your best interests.”

transparency, accessibility, detailed reporting, and strong tenant communication, property managers can provide a hassle-free experience for landlords. Anthony Fong’s positive experiences with Jayden Nguyen at Barfoot & Thompson Onehunga highlight the importance of these qualities.

By following these guidelines and seeking a property manager who embodies these traits, landlords can ensure their investments are wellmaintained, occupied by quality tenants, and managed with minimal stress.

As Anthony puts it, “Having someone like Jayden on your team makes a world of difference. He’s not just a property manager; he’s a partner who looks out for your best interests.”.

This Mt Roskill property is managed by Jayden Nguyen

The value of a proactive manager who does

inspections

“Regular inspections are essential,” Anthony explains. “They help catch small issues before they become major problems. Jayden’s thorough inspection process ensures that my properties are always in good condition, which not only saves me money on repairs but also keeps my tenants happy.”

For property owners, maintaining the value of their investments and ensuring a steady rental income are top priorities. Regular inspections and proactive maintenance are crucial practices that can significantly save landlords time and money in the long run. By identifying potential issues early and addressing them before they escalate, property managers can prevent costly repairs and maintain the property’s appeal to tenants.

At Barfoot & Thompson Onehunga, the team’s commitment to regular inspections and proactive maintenance has proven to be a game-changer for many landlords, including Anthony Fong. Anthony manages 15 properties and has seen firsthand how these practices have saved him both time and money.

“Regular inspections are essential,” Anthony explains. “They help catch small issues before they become major problems. Jayden’s thorough inspection process ensures that my properties are always in good condition, which not only saves me money on repairs but also keeps my tenants happy.”

Proactive maintenance goes hand-in-hand with regular inspections. By addressing minor issues promptly, property managers can prevent them from developing into significant, expensive repairs. This approach also extends the lifespan of property features and appliances, reducing the need for frequent replacements.

BARFOOT & THOMPSON ONEHUNGA

Property Management

Jayden Nguyen, Anthony’s property manager, emphasizes the importance of staying ahead of maintenance needs. “Proactive maintenance is about being ahead of the curve. It’s more costeffective to fix a small issue now than to deal with a major repair later. Regular inspections help us identify what needs attention and allows us to plan maintenance activities efficiently.”

Anthony’s Insights on Cost Savings and Reduced Stress

Anthony’s experience with Barfoot & Thompson’s proactive approach to property management has not only saved him money but also significantly reduced his stress levels. Knowing that his properties are well-maintained and regularly inspected gives him peace of mind and allows him to focus on other aspects of his life and business.

“One of the biggest benefits of working with Jayden and the team at Barfoot & Thompson is the peace of mind they provide,” Anthony says. “I don’t have to worry about sudden, unexpected repairs or tenant complaints. Their proactive approach means everything is handled before it becomes a problem.”

Anthony recalls a specific instance where Jayden’s proactive maintenance saved him a substantial amount of money. During a routine inspection, Jayden noticed early signs of water damage in one of the properties. He immediately arranged for a minor repair, preventing a potentially costly and extensive water damage repair in the future.

“If Jayden hadn’t caught that early sign of water damage, it could have turned into a major issue, costing me thousands of dollars,” Anthony explains. “His attention to detail and proactive attitude have saved me a lot of money over the years.”

Building Trust Through Inspections

The Thorough Inspection Process Inspections are a vital part of property management, ensuring that properties remain in good condition and that any issues are addressed promptly. At Barfoot & Thompson Onehunga, inspections are conducted with a high level of thoroughness and attention to detail, building

trust between landlords and property managers. Jayden Nguyen outlines the comprehensive inspection process they follow. “We conduct regular inspections, typically every three to six months, depending on the property and the tenancy agreement. During these inspections, we check the overall condition of the property, including structural elements, plumbing, electrical systems, and general wear and tear.”

The inspection process involves detailed documentation, including photographs and written reports, which are shared with landlords. This transparency ensures that landlords are fully informed about the condition of their properties and any maintenance actions taken.

“We provide detailed inspection reports to our landlords,” Jayden says. “These reports include photos and descriptions of any issues we find, along with our recommendations for maintenance or repairs. This way, landlords know exactly what’s going on with their properties and can make informed decisions.”

Anthony’s Experiences with Inspections

The thoroughness and transparency of the inspections have built a strong foundation of trust between him and Jayden.

Regular Inspections

“Jayden’s inspection reports are incredibly detailed,” Anthony says. “He doesn’t miss anything, and I always know what needs attention. This level of thoroughness gives me confidence that my properties are being well looked after.”

One particular inspection stands out in Anthony’s memory. Jayden identified a minor issue with the roof of one of the properties during a routine inspection. Although it was not causing any immediate problems, Jayden recommended addressing it promptly to avoid potential leaks and water damage.

“Jayden spotted a small issue with the roof that I wouldn’t have noticed myself,” Anthony recalls. “He recommended fixing it right away, and I’m glad we did. It prevented what could have been a much bigger and more expensive problem down the line.”

The proactive identification of maintenance needs and the clear communication of these findings have helped Anthony make timely decisions, ensuring that his properties remain in excellent

condition and that tenants are satisfied.

“Knowing that Jayden is keeping such a close eye on my properties takes a huge weight off my shoulders,” Anthony explains. “I trust his judgment and his dedication to maintaining my properties to the highest standard. It’s a partnership that has made my life as a landlord much easier.”

Regular inspections and proactive maintenance are essential components of effective property management. They save landlords time and money by preventing minor issues from becoming major problems and ensuring that properties remain attractive to tenants. Anthony Fong’s positive experiences with Barfoot & Thompson Onehunga, particularly through the diligent efforts of Jayden Nguyen, highlight the long-term benefits of these practices.

Help when you need it

Max Cameron leads a team of Onehunga Property Managers who are considered the best

In the competitive world of property management, trust and reliability are paramount. For landlords, ensuring that their rental investments are in capable hands can significantly reduce stress and protect their financial interests. At Barfoot & Thompson Onehunga, this trust is not just earned; it is continually reinforced by the exemplary leadership of Max Cameron and his dedicated team. Through their consistent, high-quality service, they have built a reputation that has

landlords singing their praises.

Building Trust Through Responsiveness and Efficiency

One of the cornerstones of Barfoot & Thompson Onehunga’s success under Max Cameron is their prompt and efficient service. Landlords value timely responses and swift resolutions to their concerns, which is precisely what Max and his team deliver.

Dev Tandon, a satisfied client, attests to this:

“Max always provides a prompt and efficient service. All phone calls are answered or responded to. It is a pleasure dealing with Barfoot & Thompson Onehunga in relation to our rental properties. Maintenance is promptly carried out at reasonable rates. Very happy to recommend them.”properties.

This level of responsiveness ensures that landlords feel supported and confident that their properties are being wellmanaged. The prompt handling of maintenance issues is particularly crucial, as it prevents small problems from becoming costly repairs, further protecting the landlord’s investment.

Peace of Mind for Absentee Landlords

For landlords who cannot be physically present to oversee their properties, having a trustworthy property manager is essential.

Tony and Debbie, absentee landlords, highlight how Max Cameron and his team have provided them with the peace of mind they need:

“The most significant benefit of working with Barfoot & Thompson Onehunga has been my peace of mind. As an absentee landlord, I need attentiveness and responsiveness from my property managers, especially when issues arise. This is what Carolynn van de Ven and Max Cameron have consistently provided. The quality of quarterly reporting is excellent too, as it provides photographic evidence of the state of the property. I would certainly recommend Barfoot & Thompson Onehunga property management.”

Quarterly reports that include photographic evidence are a testament to the thoroughness and transparency of Max’s team.

These reports keep landlords informed about the condition of their properties, ensuring there are no unpleasant surprises.

Effective Tenant Screening and Management

Finding and retaining good tenants is a critical aspect of property management. Max Cameron and his team excel in this area, as evidenced by the experiences of

Brent, another satisfied client commented on Max’s team:

“The Property Management team at Barfoot & Thompson Onehunga have been extremely helpful in finding and screening tenants for my rental investment. They are always willing to provide accurate and up-to-date advice when required. The Property Manager and Portfolio Managers have been very easy to deal with, they go out of their way to help and advise and are very friendly.”

By thoroughly screening tenants, Max ensures that properties are occupied by reliable individuals who are likely to take care of

the rental units and pay their rent on time. This meticulous approach to tenant management reduces turnover rates and ensures a steady income stream for landlords.

Professionalism and Problem-Solving

Max Cameron’s professionalism and problem-solving abilities have earned him high marks from clients like David and Rosemary:

“My Property Manager Max Cameron is professional and I give him 10 out of 10. He is efficient and a great problem solver. I was living in the UK for the five years that my house was tenanted and had nothing but praise from the tenants for the way the property was managed.”

Managing properties for landlords who are overseas requires an additional layer of diligence and communication, which Max and his team handle with aplomb. Their ability to solve problems efficiently ensures that both landlords and tenants have a positive experience.

Comprehensive and Reliable Service

The reliability and comprehensiveness of the services provided by Barfoot & Thompson Onehunga have made them a preferred choice for many landlords.

Linda and John Wade highlight the stress-free management they receive:

“We score Onehunga Property Management 10 out of 10 because of their management of our property. We have no stress, and if anything needs doing, I am informed prior (as per my request). They are a great rental team who keep you informed on all matters and

take the stress out of dealing with tenants whilst keeping a good eye on your property.”

Accessible and Transparent Communication

Effective communication is key to successful property management.

Dev Tandon notes the accessibility and responsiveness of the staff: “I have found Barfoot & Thompson Property Management staff at Onehunga to be great. They are easily accessible, someone always picks up the phone, emails are answered, and requests are quickly addressed. Our tenants and I are both happy with the services provided.”

This level of accessibility ensures that both landlords and tenants feel valued and supported, fostering a positive and productive relationship.

of

Max Cameron

Head

Property Management, Barfoot & Thompson Onehunga

BARFOOT & THOMPSON ONEHUNGA Property Management

STRONG FOUNDATION BUILT ON 25 YEARS OF TRUST

Anthony Fong’s journey with Barfoot & Thompson Onehunga began over 25 years ago when he first met Bruce Holmes, then a dedicated salesperson at the company. At the time, Anthony was searching for reliable investment opportunities, and Bruce’s professionalism and deep understanding of the real estate market immediately stood out. Bruce’s ability to understand Anthony’s investment goals and provide tailored advice played a crucial role in establishing a strong rapport between them.

Bruce’s dedication and expertise were evident as he successfully sold multiple properties to Anthony’s family. Each transaction was handled with meticulous care, ensuring that every aspect of the purchase process was seamless and stress-free.

Bruce’s ability to listen, comprehend, and act in Anthony’s best interests fostered a sense of trust and reliability that would prove essential in their long-term professional relationship.

“Bruce was more than just a salesperson,” Anthony recalls. “He took the time to understand what I was looking for and always delivered beyond my expectations. His

attention to detail and commitment to his clients were unmatched.”

Through these successful transactions, Bruce demonstrated not only his sales acumen but also his commitment to building lasting relationships with his clients.

This foundation of trust and reliability was instrumental when Bruce transitioned to a new role within Barfoot & Thompson Onehunga.

Transitioning to Branch Manager

Twelve years ago, Bruce Holmes was promoted to branch manager at Barfoot & Thompson Onehunga, a move that further solidified Anthony’s trust in him and the company.

With this new role, Bruce had the opportunity to shape the branch’s approach to property management, ensuring that his clients continued to receive top-tier service. Anthony, who by this time had acquired multiple investment properties, decided to bring his entire portfolio under Bruce’s management.

The decision to transition all his properties to Bruce’s branch was not made lightly. Anthony knew that Bruce’s leadership would

A Strong Foundation: Anthony Fong’s Journey with Bruce Holmes

”For over 25 years, we have placed our faith in Bruce Holmes. Not once has Bruce or Jayden Nguyen, our Property Manager, let us down,” Anthony Fong.

bring consistency and excellence to the management of his investments. Bruce’s proven track record as a salesperson gave Anthony the confidence that his properties would be in capable hands.

“Having known Bruce for years and seeing his commitment to his clients, I had no doubt that he would excel as a branch manager,” Anthony explains. “Entrusting my investment properties to him was a natural decision because I knew he would maintain the same level of dedication and professionalism.”

Under Bruce’s management, Anthony’s properties have thrived. Bruce’s ability to hire and mentor skilled property managers has been a key factor in this success. He ensured that his team, including standout property manager Jayden Nguyen, upheld the high standards that Anthony had come to expect.

Bruce’s leadership style, characterized by transparency, proactive communication, and a client-focused approach, has created a strong,

reliable foundation for property management at Barfoot & Thompson Onehunga. This solid foundation has allowed Anthony to enjoy the benefits of his investments without the usual stresses of property management.

The transition of Bruce from salesperson to branch manager marks a significant chapter in Anthony’s investment journey, showcasing the importance of trust and reliability in the relationship between a property owner and their property management team.

This strong foundation laid by Bruce Holmes continues to support Anthony’s investment success, demonstrating how crucial a trustworthy and dedicated property manager is to achieving long-term real estate goals.