PROPERTY MANAGEMENT
Discover the key qualities of a great property manager through Arron’s experience with Harcourts Hoverd & Co HARCOURTS HOVERD &
One Landlord’s Seven-Year Success Story
Tenant Selection Success
How Harcourts Hoverd & Co Finds the Perfect Tenants for Long-Term Success
Choosing the right property manager is one of the most important decisions a landlord can make. Whether you’re a first-time investor or have been in the game for years, getting it wrong can lead to missed rent, property damage, and a whole lot of stress
Welcome
Welcome Message from
Les Hoverd, Managing Director, Harcourts Hoverd & Co
our magazine is designed to show you what’s possible with a dedicated and professional property management team. At Harcourts Hoverd & Co, we believe that property management should be seamless, efficient, and stress-free, allowing you to focus on the rewards of property ownership without the daily demands.
With years of experience, our team understands the complexities of managing rental properties. Whether it’s selecting the ideal tenants, coordinating maintenance, or handling unexpected challenges, we take a proactive approach, always aiming to deliver results without added stress for our clients.
This magazine shares real experiences from clients like Arron, who has been with us for over seven years. Through his story, you’ll see how our commitment to excellent service and genuine partnerships can make all the difference. Our goal is to support you in achieving long-term success with your property investment, managing every detail so you can enjoy peace of mind.
We hope these stories inspire confidence in the possibilities of professional property management and demonstrate our commitment to making property ownership a rewarding journey.
Enjoy this issue!
Les Hoverd - Harcourts Hoverd & Co
One Landlord’s Seven-Year Success Story
Choosing the right property manager is one of the most important decisions a landlord can make. Whether you’re a first-time investor or have been in the game for years, getting it wrong can lead to missed rent, property damage, and a whole lot of stress
So, how do you ensure you’re making the right choice?
Arron, a busy architect and long-time landlord, shares his story about how he found the perfect property management team in Harcourts Hoverd & Co. Through his experience, you’ll learn what to look for when selecting a property manager.
“When I started out, I knew I needed someone who would take care of everything for me,” Arron explains.
“I didn’t have time to deal with the day-to-day hassles of managing tenants or fixing problems with the properties. Harcourts Hoverd & Co offered a solution that took the weight off my shoulders.”
Look for a Team That Saves You Time and Stress
For Arron, a key priority was finding a property manager who could take care of the small (and big) details so that he didn’t have to.
He emphasizes that choosing a team that handles things proactively and keeps you informed is crucial.
“Harcourts have been brilliant at anticipating problems and solving them before they get out of hand,” says Arron. “I don’t get calls about minor issues—by the time I’m notified, they’ve already found a solution and are ready to act.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, explains that this level of service is what their team strives for.
“We know that many landlords like Arron are professionals with demanding schedules. They need to trust that we’ll handle everything with minimal disruption to their day,” says Helen.
“Our approach is to treat each property as if it were our own, ensuring that problems are fixed quickly and efficiently.”
Hi Helen, Thank you so much for being the best Property Manager I have ever had, and please give my regards to the rest of the team.” Mahalia
Discover the key qualities of a great property manager
“Whether it’s a simple question or a bigger issue, they always get back to me quickly. Helen and her team are on the ball, and that’s what I need,”
Arron, landlord
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co discusses the key aspects that make for an effective rental agreement
Responsiveness Is Key
One of the most important qualities Arron looked for in a property manager was responsiveness.
“There’s nothing worse than having to chase someone up, especially when it’s about something urgent,” he says.
With Harcourts, Arron never had to worry about being left in the dark.
“Whether it’s a simple question or a bigger issue, they always get back to me quickly. Helen and her team are on the ball, and that’s what I needed.”
This quick response time is a key point Helen emphasizes when talking about Harcourts’ service.
“We pride ourselves on being responsive because property management can sometimes involve urgent matters. Our landlords know they can rely on us to act fast, whether it’s arranging a repair or dealing with tenants,” says Helen.
Choose a Property Manager Who Understands Tenant Selection
Another tip from Arron’s experience is the importance of tenant selection. “If you don’t get good tenants, you’ll have problems down the line,” Arron points out. “Harcourts has a thorough process to make sure we get quality tenants—people who pay rent on time and take care of the property.”
According to Helen, their tenant selection process involves careful vetting.
“We don’t just fill properties for the sake of it. We take the time to find tenants who are a good fit for the property and the landlord. This ensures a positive experience for everyone involved.”
Efficient Communication Makes All the Difference
Managing rental properties can sometimes be a juggling act, especially when dealing with tenants, contractors, and legal requirements.
For Arron, one of the standout features of Harcourts Hoverd & Co has been their
clear and efficient communication.
“Their quarterly inspection reports are easy to understand, and they always keep me in the loop with what’s happening,” says Arron. “I don’t have to worry about missing something important.”
Helen explains that they’ve fine-tuned their communication process to make things as simple as possible for landlords.
“We know that landlords like Arron are busy, so we keep our communication clear and to the point. If there’s an issue, we offer a solution right away, so all they have to do is give us the go-ahead to proceed,” says Helen.
A Reliable Team for Long-Term Success
Arron’s story with Harcourts Hoverd & Co isn’t just about managing properties—it’s about building a long-term relationship based on trust.
Over the years, Arron has bought and sold properties with Harcourts and stayed loyal to their property management services because of the consistent results they deliver.
Les Hoverd, Business Owner and Managing Director of Harcourts Hoverd & Co, believes this long-term trust is key to their success.
“We’re not just here to manage properties; we’re here to build lasting relationships with our clients. Our goal is to make property management as stress-free as possible, so landlords like Arron can focus on their own lives and businesses.”
What You Should Look for in a Property Manager
Based on Arron’s experience, here are the top qualities to look for when choosing a property manager:
Responsiveness – Make sure they get back to you quickly and are proactive about solving issues.
Problem-solving skills – A good property manager handles everything, from maintenance to tenant concerns, without involving you unnecessarily.
Hello Les, I just want to say Helen is the best property manager we’ve ever had. Over 15 years and 10 rental properties, we’ve dealt with many managers, but none like Helen. She’s prompt, proactive, and always goes above and beyond. She’s found great tenants and kept our properties in excellent condition. Helen and the team legends.” - B Anchor
In the video interview above, Arron a long term landlord with Harcourts Hoverd & Co shares his thoughts on why he thinks they offer a top quality service.
Tenant selection process – Ensure they thoroughly vet tenants to avoid future problems.
Clear communication – Look for a team that provides concise and easyto-understand updates.
Trust and experience – Build a longterm relationship with a team that has a track record of success.
Arron’s experience with Harcourts Hoverd & Co is a great example of what landlords should look for when choosing a property manager.
“They’ve made my life easier,” says Arron. “I don’t have to worry about my properties, and that’s the best part.”
In the following pages of this magazine, we’ll explore the specific services that make Harcourts Hoverd & Co stand out, from their tenant selection process to their efficient property inspections. Stay tuned to learn more tips on how to ensure your rental property is in safe hands.
Tenant Selection Success
When it comes to managing rental properties, one of the most critical aspects is choosing the right tenants. Selecting tenants who
will take care of the property and pay their rent on time is the foundation of a successful property investment. Harcourts Hoverd & Co excels in this area, as Arron, a long-time landlord, can attest. With over seven years of experience working with Harcourts, Arron explains how their tenant selection process has been key to his worry-free property management.
“Tenant selection is everything,” Arron states. “If you don’t get the right tenants in, you’ll run into all kinds of problems later. Harcourts makes it easy for me by doing all the hard work upfront, so I can trust that they’ll pick the right people for my properties.”
Tenant Selection
Helen’s team makes it so easy for me. They give me the final shortlist of tenants and provide professional advice about who they think would be the best fit. I trust their judgment because they’ve been spot-on every time.”
A Thorough Vetting Process
At Harcourts Hoverd & Co, tenant selection is more than just filling a vacancy. It’s about finding the right fit for both the landlord and the property. According to Arron, the process is thorough and gives him peace of mind that his properties will be well taken care of.
“Helen and her team really know what they’re doing,” Arron says. “They don’t just grab the first person that comes along. They take their time, go through the applications, and only send me the best ones to consider. I’ve had long-term tenants for years now, and that’s because Harcourts makes sure to find the right match.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, explains their process in more detail. “We take tenant selection very seriously because we know how important it is to our landlords. Our team thoroughly checks applicants’ rental histories, employment stability, and backgrounds. We also consider how well the tenants will fit the property and the landlord’s needs.”
Clear Communication and Informed Choices
Another key aspect of Harcourts Hoverd & Co’s tenant selection process is the clear communication they maintain with landlords like Arron. Helen’s team doesn’t make decisions without the landlord’s input, ensuring that they are part of the process every step of the way.
“We shortlist the top candidates and provide a detailed analysis for the landlord,” Helen explains. “This includes their rental history, whether they have pets or how stable their income is.
The landlord always has the final say, but we provide all the information needed to make an informed choice.”
Arron appreciates this transparent approach.
“Helen’s team makes it so easy for me. They give me the final shortlist of tenants and provide professional advice about who they think would be the best fit. I trust their judgment because they’ve been spot-on every time.”
Long-Term, Worry-Free Tenants
Thanks to Harcourts Hoverd & Co’s diligent tenant selection process, Arron has enjoyed long-term tenants who not only pay rent on time but also look after his properties. “I can honestly say I don’t have any tenant worries,” Arron shares. “The tenants Harcourts has chosen are reliable and take care of the place. It makes being a landlord so much easier.”
Helen sums up their approach: “Our goal is to provide landlords with tenants who will stay long-term, respect the property, and fulfill their rental obligations. This not only reduces vacancies but also creates a smooth experience for landlords like Arron.”
If you’re a landlord looking for a property manager who can find the right tenants and give you peace of mind, Harcourts Hoverd & Co has proven they have the experience, knowledge, and attention to detail needed for success.
Effortless Property Inspections
For any landlord, ensuring that their rental property is well-maintained and tenants are meeting their obligations is essential. Regular property inspections are the key to staying on top of potential issues before they become big problems. Harcourts Hoverd & Co has developed a streamlined inspection process that makes life easier for landlords like Arron, who has relied on their services for over seven years.
“Harcourts takes care of everything when it comes to inspections,” says Arron.
“Their reports are so clear and simple, and I never have to worry about something slipping through the cracks.”
Clear, Simple Reports
One of the standout features of Harcourts Hoverd & Co’s property inspections is how straightforward the reports are. Arron, who manages multiple rental properties with Harcourts, values the simplicity of the system.
“I’m a busy person, so I don’t have time to go through lengthy, complicated reports,” Arron explains. “What I like about Harcourts is that their inspection reports are really easy to follow. They use a simple green tick for things
that are in good shape and a red cross for anything that needs attention. It’s as clear as that.”
According to Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, the goal is to make the process as efficient as possible for landlords.
“We know that our landlords have busy schedules, so we designed our inspection reports to be quick to read but detailed enough to give a full picture of the property’s condition. We include photos where necessary, so landlords can see exactly what’s going on.”
Effortless Property Inspections
Proactive Solutions, Not Just Problems
In addition to the clear reports, Arron appreciates how Harcourts provides solutions for any issues they uncover during inspections. “Whenever there’s a problem, they already have a solution ready to go,” he says. “For example, if there’s a broken pipe or something needs to be fixed, they’ll come to me with a quote or a recommended contractor, and all I have to do is say yes.”
This proactive approach is part of what sets Harcourts Hoverd & Co apart from other property managers. “We don’t just point out the problems,” Helen explains. “Our team always includes recommended actions to fix any issues. This means landlords don’t have to spend time figuring out what to do. We handle the whole process, from identifying the issue to coordinating repairs.”
Inspection Frequency that Fits Your Needs
Harcourts Hoverd & Co tailors their inspection frequency to the needs of both the landlord and the property, ensuring that properties are inspected regularly without overburdening the tenants or the owner. For Arron, the frequency of inspections has been just right. “They do regular inspections that are frequent enough to catch any issues, but not so often that it becomes a hassle for the tenants,” he says. “I get all the information I need to make sure my properties are in good condition without having to be overly involved.”
The Peace of Mind That Landlords Deserve
For landlords like Arron, Harcourts Hoverd & Co’s inspection process provides the peace of mind that comes with knowing their properties are being well looked after. “I can focus on my work and my life because I know
Harcourts is keeping an eye on everything for me,” he says. “The inspections are done properly, and if there’s ever a problem, it’s sorted quickly. I couldn’t ask for more.”
Helen believes this is exactly the kind of reassurance landlords are looking for. “Our inspections are designed to give landlords confidence that their properties are being managed effectively,” she says. “We aim to take the stress out of property management by handling the details and keeping landlords informed without overwhelming them.”
If you’re a landlord looking for a property management team that provides clear, efficient inspections and proactive solutions, Harcourts Hoverd & Co has proven they have the experience and systems in place to deliver peace of mind.
Harcourts Hoverd & Co 11
COMMUNICATion Clear, Quick
Effective communication is the cornerstone of successful property management, and for landlords like Arron, who has been with Harcourts Hoverd & Co for over seven years, staying informed without being overwhelmed is crucial. Harcourts Hoverd & Co has developed a system that ensures landlords are always in the loop while keeping the process stress-free and efficient.
“I never have to chase them for information,” Arron explains. “Whenever there’s something important happening, they reach out straight away, and if there’s an issue with the property, they’ve already got a solution lined up.”
Prompt and Professional
One of the standout features of Harcourts Hoverd & Co’s communication process is their prompt response times. Arron, who manages multiple rental properties, is impressed with how quickly the team addresses his concerns. “If I send an email or make a call, I get a reply almost instantly,” he says. “It’s not like I’m left waiting for days to hear back. Helen’s team is on top of everything.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, emphasizes that responsiveness is a key part of their service. “We know that landlords want answers quickly, especially when it
comes to issues with their properties,” she explains. “Our goal is to ensure landlords get the information they need without delay. Whether it’s a repair issue or just an update on tenants, we keep the communication lines open.”
Tailored Communication for Busy Landlords
Harcourts Hoverd & Co understands that different landlords have different communication preferences, and they work hard to adapt to each client’s needs. For Arron, who runs his own architectural practice, clear and concise communication is vital.
“I don’t need long, drawn-out explanations,” Arron says. “Harcourts keeps it short and to the point, which I really appreciate. Most of the time, they send me emails with all the key information, and if something urgent comes up, they give me a call. It’s the perfect balance.”
Helen adds, “We tailor our communication style to suit each landlord. Some prefer email updates, while others like a quick phone call. Our goal is to ensure that landlords feel informed without being overwhelmed by too much detail.”
Transparency and Clarity
In addition to being prompt, the communication from Harcourts Hoverd & Co is clear and transparent. Arron appreciates that he always
knows exactly what’s happening with his properties, without any surprises. “Their communication is very straightforward,” he says. “They let me know when something needs attention and offer solutions right away. There’s no ambiguity or confusion, which gives me peace of mind.”
Helen explains that transparency is a priority for her team. “We make sure that landlords are fully informed about what’s going on with their properties. If there’s a repair needed or an issue with a tenant, we communicate it clearly and provide options for how to resolve it.”
The Right Balance of Information
For Arron, the frequency of communication from Harcourts is another key reason he’s stuck with them for so long. “They don’t overload me with information, but they also don’t leave me guessing,” he says. “I get regular updates when inspections are done, and if something needs my input, they reach out immediately. It’s exactly what I need.”
Helen believes this balance is what makes their service stand out.
“Landlords want to be informed, but they don’t want to be bombarded with unnecessary details,” she says. “We’ve found the right balance by providing just enough information to keep landlords confident in our management, without overwhelming them with too much at once.”
How Harcourts Hoverd & Co Keeps Landlords
Informed and Stress-Free
Through Efficient Communication
Peace of Mind Through Communication
For Arron, the efficient and clear communication from Harcourts Hoverd & Co means he can focus on his own life and work, knowing his properties are in good hands. “I can relax because I know they’ve got everything covered,” he says. “I’m always kept informed, but I don’t have to worry about managing the day-to-day stuff myself.”
If you’re a landlord looking for a property manager who keeps you informed, responds promptly, and handles the details with ease, Harcourts Hoverd & Co is the team to trust. Their efficient communication ensures your property is well-managed while giving you the peace of mind you deserve.
Harcourts Hoverd &
Problems? No Worries
How Harcourts Hoverd & Co Solves
Property Issues Quickly,
Every landlord knows that managing rental properties comes with its fair share of problems, from unexpected repairs to tenant complaints. But for Arron, a long-time client of Harcourts Hoverd & Co, property issues have never been a source of stress. That’s because the team at Harcourts takes a proactive approach, solving problems quickly and effectively so Arron doesn’t have to worry.
“They’ve saved me so much time and stress over the years,” Arron says. “Whenever there’s an issue, they don’t just tell me what’s wrong—they already have a solution lined up. All I have to do is say yes.”
Handling the Big Problems
One of the most challenging issues Arron faced was a major leak in the shared driveway of one of his properties. The problem, which involved body corporate approvals and complicated plumbing work, could have been a nightmare for most landlords. But Arron didn’t have to lift a finger.
Saving Landlords Time and Stress
“There was a leaky pipe under the driveway, and it was a tough job because the pipe was buried under volcanic rock,” Arron explains. “But Harcourts handled the whole thing. They found the right contractors, dealt with the body corporate, and kept me updated the entire time. I didn’t have to do anything.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, says that their goal is to take the hassle out of property management for their landlords. “We understand that landlords don’t have time to deal with every little detail, especially when it comes to major issues. To make sure every base is covered we have Ai integrated into our property management process – we are always looking for innovative solutions to improve the service we provide our landlord clients.That’s why we take the lead on solving problems. We coordinate with contractors, tenants, and other parties involved so that our landlords can focus on their own lives,” says Helen.
Proactive Solutions, Not Just Problems
For Arron, one of the things that sets Harcourts apart is their proactive approach to problem-solving. “They don’t just come to me with a problem and expect me to figure it out,” he says. “They come with solutions. Whether it’s a small repair or a big issue like the driveway leak, they’ve already got the quotes and the right people lined up to handle it. All I have to do is give the go-ahead.”
This proactive approach is something Helen emphasizes as a key part of Harcourts’ service. “We don’t believe in burdening landlords with unnecessary decisions,” she says. “Our team works hard to provide solutions, not just point out problems. Whether it’s a maintenance issue or something more complex, we take care of it from start to finish.”
Problems? No Worries
Seven Reasons Why Harcourts Hoverd & Co Is the Right Choice for Stress-Free Property Management
• Proactive Problem Solving - Harcourts Hoverd & Co addresses issues before they escalate, often providing solutions immediately. “They already have a solution lined up,” says Arron.
• Expert Handling of Complex Issues - Even major challenges, like a complex shared driveway leak, are fully managed by the Harcourts team, sparing landlords from involvement.
• Comprehensive Coordination - Harcourts handles everything from contractors to tenant communication, ensuring landlords can focus on their own priorities.
• Solutions, Not Just Problems - Harcourts Hoverd & Co doesn’t simply report problems; they offer clear, ready-to-go solutions, minimising time and effort for landlords.
• Enhanced Tenant Satisfaction - Tenant issues are resolved quickly and professionally, leading to happier tenants and fewer hassles for landlords.
• Efficient Communication - Harcourts keeps landlords informed without overwhelming them, offering essential updates without requiring their constant input.
• Stress-Free Property Management - With every aspect of property care managed seamlessly, Arron describes their service as “a lifesaver.”
Minimising Tenant Disruption
Another reason Arron trusts Harcourts with his properties is how well they handle tenant-related issues. “There have been a few times where tenants had complaints, like about mold or repairs,” Arron recalls. “But Harcourts steps in and deals with it right away. They make sure the tenants are happy without bothering me about it. It’s a huge relief.” Helen explains that this is a priority for Harcourts Hoverd & Co. “Happy tenants mean fewer headaches for landlords,” she says. “When issues arise, we
communicate directly with the tenants, arrange for repairs, and ensure everything is taken care of smoothly, with minimal disruption to both the tenant and the landlord.”
Stress-Free Property Management
For Arron, the way Harcourts handles problems has made property management a stress-free experience. “I know they’ve got everything covered,” he says. “Whether it’s something small or a big issue like the driveway, they take care of it without me having to worry. It’s been a lifesaver.”
If you’re a landlord looking for a property manager who solves problems before they become headaches, Harcourts Hoverd & Co has proven they’re the team to trust. With their proactive approach and efficient solutions, they take the stress out of managing rental properties, giving you peace of mind.
Worth the Investment Why Harcourts Hoverd & Co Delivers Real Value for Property Owners
For landlords, choosing the right property manager is not just about convenience—it’s about ensuring that the fees you pay translate into real value for your investment. After seven years of working with Harcourts Hoverd & Co, Arron, a property owner, has no doubt that their services are worth every dollar. “I’ve never once regretted paying the fees,” says Arron. “The peace of mind I get, knowing that my properties are in good hands, is absolutely worth it.
They save me time, they save me stress, and they help maximize the value of my properties.”
Saving Time and Stress
For Arron, the value of Harcourts Hoverd & Co goes beyond managing tenant relationships. It’s about freeing him from the day-to-day worries that come with owning rental properties.
“I run my own architectural practice, so I don’t have time to deal with maintenance issues or tenant complaints,” Arron explains. “Harcourts takes care of everything for me.
Whether it’s finding the right tenants, sorting out repairs, or dealing with tricky situations, they handle it all, and I don’t have to worry about a thing.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, believes that this handson approach is what sets them apart from other property managers. “Our goal is to make property ownership as stress-free as possible for our clients,” says Helen. “We know landlords are busy, so we take care of everything, from minor repairs to tenant disputes, with minimal involvement from the owner.”
Maximizing Property Value
One of the key benefits Arron has experienced from working with Harcourts is the way they manage his properties to ensure long-term value.
“Over the years, they’ve helped me with everything, from finding highquality tenants to ensuring the properties are well-maintained,” says Arron. “They take a proactive approach, making sure that issues are resolved before they turn into bigger problems. That’s what really protects the value of my properties.”
Helen explains that maintaining and increasing property value is a priority for Harcourts. “We understand that for landlords, their rental properties are investments, and we treat them as such. By keeping the properties in great condition and ensuring reliable tenants, we help our clients maximize the return on their investment.”
Handling the Tough Situations
One of the most difficult challenges Arron faced was dealing with a particularly tricky tenant.
“We had a tenant who started complaining about mold in one of the cupboards,” Arron recalls. “Instead of reporting it properly, they went ahead and removed part of the cupboard to try and clean it themselves. It was a mess.”
But instead of getting stressed, Arron knew he could rely on Harcourts. “Helen’s team stepped in right away. They dealt with the tenant, handled the repairs, and made sure everything was back in order. It’s moments like that when you really appreciate having a good property manager.”
Helen emphasizes that dealing with tough situations like this is part of the service Harcourts offers. “We’re here to manage the difficult scenarios, so our landlords don’t have to. Whether it’s a maintenance issue or a tenant complaint, we handle it professionally and efficiently, ensuring minimal disruption for both the landlord and the tenant.”
A Worthwhile Investment
For Arron, the fees he pays to Harcourts are a small price for the peace of mind and time savings he gets in return.
“The way I see it, they’re not just managing my properties—they’re managing my investment,” he says. “And when you think about it that way, the cost is more than justified.”
If you’re looking for a property
management team that delivers real value for your investment, Harcourts Hoverd & Co stands out.
With their proactive approach, attention to detail, and commitment to protecting your property, they ensure that every dollar spent is well worth it.
Long-term Partnership
For many landlords, property management is more than just handling day-to-day issues—it’s about building a reliable, long-term relationship that brings peace of mind and ensures the success of their investments. Arron, a landlord who has worked with Harcourts Hoverd & Co for over seven years, knows this firsthand.
Through their commitment, professionalism, and consistent service, Harcourts has earned Arron’s trust and loyalty, proving the importance of building lasting partnerships in property management.
“I’ve been with Harcourts Hoverd & Co for seven years now,” says Arron. “And in all that time, I’ve never had a reason to switch. They’ve been with me through everything, and that kind of stability and trust is hard to find.”
The Value of Consistency Arron’s relationship with Harcourts Hoverd & Co began when he purchased his first rental property. Over the years,
as his portfolio grew, Harcourts continued to provide the same high level of service, ensuring that Arron’s properties were well-managed and his tenants satisfied.
“I think one of the reasons I’ve stuck with them for so long is because they’re consistent,” Arron explains. “Whether I’m dealing with Helen or anyone else on the team, I know I’m going to get the same level of service every time. They don’t just manage my properties— they understand my needs as a landlord, and that makes a huge difference.”
Helen Keoghan, General Manager of Property Management at Harcourts Hoverd & Co, believes that longterm relationships are built on trust and communication. “Our
clients know they can count on us, year after year,” says Helen. “We’ve worked with Arron for a long time, and that consistency means we’ve been able to build a solid understanding of his properties and his expectations. That kind of relationship leads to better outcomes for everyone.”
Tailored Service for Long-Term Success
One of the reasons Arron has remained loyal to Harcourts is their ability to tailor their service to his specific needs. As his property portfolio grew, so did the complexity of managing multiple tenants and properties, but Harcourts always adapted to meet the demands.
“They’ve always been able to adjust to whatever I need,” says Arron. “When I had just one property, they were great. When I added more properties, they didn’t miss a beat. They’ve helped me grow as a landlord, and that kind of flexibility and support is priceless.”
Helen agrees that tailoring services to each landlord’s needs is key to building longterm relationships. “Every landlord is different, and we understand that,” she says. “Our team takes the time to understand each client’s goals and preferences, so we can offer solutions that work for them, no matter how their situation changes.”
Trust
Built Over Time Trust doesn’t come overnight, and Arron credits Harcourts Hoverd & Co for earning his trust through their consistent service and dedication to doing the
Partnership
job right. “You can’t build trust in a day,” Arron explains. “It’s something that grows over time, and Harcourts has definitely earned my trust. They’re there when I need them, and they don’t let me down.”
Helen points out that trust is the foundation of any long-term partnership. “We know that our landlords are putting a lot of trust in us to manage their investments,” she says. “That’s why we work so hard to make sure we’re delivering on that trust every single day.”
A Partnership That Lasts For Arron, the partnership he has with Harcourts Hoverd & Co goes beyond just managing properties—it’s about having a reliable team he can count on. “They’re more than just a property management company,” Arron says. “They’re partners in my success. I know I can trust them with my properties, and that’s why I’ve stayed with them for all these years.”
If you’re looking for a property management team that values long-term relationships and provides consistent, tailored service, Harcourts Hoverd & Co is the partner you can trust. With years of experience and a commitment to their clients, they build relationships that last, ensuring your investment is in good hands.
Discover What’s Possible with Expert Property Management
If you’re a landlord looking to make property ownership easier, this magazine is for you.
Packed with real stories and proven strategies, it shows how Harcourts Hoverd & Co’s professional property management can reduce your stress, boost tenant satisfaction, and protect your investment.
Through testimonials and practical insights, you’ll see how a proactive, hands-on approach to management can lead to long-term success.
Find out why so many landlords trust us to handle every detail and why they ”Invest in peace of mind.”
Harcourts Hoverd & Co
Ormiston Town Centre
2/5 William Ralph Road, Flat Bush - 09 271 5544
