Industry Expert reveals his choice of property manager for his properties
Long-term Melbourne property professional Albert Edward shares his experience in choosing a property manager
How to Navigate Property Regulations
Managing rental properties is no small feat, particularly in an environment where laws and regulations governing property management are constantly changing. What's the answer?
Maintenance is the Secret to Avoiding Repairs
By adopting a proactive approach to property maintenance, landlords can not only avoid costly repairs but also keep tenants happy.
Property
Good communication helps avoid misunderstandings and ensures that issues are addressed promptly.
YOUR GUIDE TO LEASING PROPERTY
At Raine & Horne Bacchus Marsh, we understand that becoming a landlord is a significant financial decision.
Whether you’re purchasing your first investment property or adding to an existing portfolio, the choices you make now can have a lasting impact on your success.
That’s why we’ve created this Landlord’s Guide— to provide you with the knowledge and tools needed to make informed decisions and approach property management with confidence.
We often hear from new landlords, “Where do I begin?” This guide is designed to answer that question by offering clear, practical information on everything from understanding your legal responsibilities to selecting the right tenants. Staying compliant with ever-changing regulations is critical to
protecting your investment, and our guide will help you navigate these complexities with ease.
Managing a rental property isn’t just about finding tenants; it’s about maximising your return on investment. By taking the right steps early on—such as setting a fair rental price, conducting thorough tenant screenings, and maintaining your property—you’ll ensure long-term success. Our team has years of experience in property management, and we’ve seen the benefits of a proactive, well-informed approach.
At Raine & Horne Bacchus Marsh, we believe successful property management is built on trust and communication. This guide reflects our commitment to helping you thrive as a landlord. Our goal is to support you every step of the way, from legal compliance to tenant relationships, so you
can enjoy peace of mind while we manage the details. We hope you find this guide helpful, and we’re here to answer any questions as you consider renting out your property.
Warm regards, Priscilla Asi
Principal, Raine & Horne Bacchus Marsh
Priscilla Asi - 0400 910 405
Industry Expert Reveals BEST Property Manager
LONG-TERM MELBOURNE PROPERTY PROFESSIONAL ALBERT EDWARD
SHARES HIS EXPERIENCE IN CHOOSING A PROPERTY MANAGER AND WHY HIS LATEST CHOICE HAS PROVEN A WINNER
For any property owner, managing rental properties can quickly become a complex and overwhelming task. Even seasoned real estate professionals like Albert Edward, a licensed real estate agent and landlord, understand the importance of entrusting their properties to a expert. Albert, has been a Principal with Stockdale & Leggo and AOL real estate.
That’s why Albert Edward chooses to rely on Peter and Priscilla Asi to manage his investment properties. Their combination of expertise, personal approach, and commitment to staying up-to-date with ever-changing regulations has set them apart as the best in the business.
The
Key Benefits of Using a Property Manager
Despite Albert's extensive background in real estate, he believes having a neutral
third party manage his investment properties is critical to success. "As a landlord, you're always emotionally attached to your property. It’s hard to make the right decisions when emotions come into play," Albert explains. “If you manage the property yourself, you might hesitate to make necessary repairs or improvements because you're focused on saving money. But with a professional property manager, those decisions are made objectively and in the best interest of the property.”
One of the main reasons Albert recommends using a property manager is to stay compliant with the everevolving regulations. “There are so many rules and regulations, and they're constantly changing,” Albert notes. “Peter, and most proper property managers, are up to date with all of this. If I tried to manage my properties on my own, I’d have to spend all my time learning about the changes and ensuring I’m following them, which is incredibly difficult.”
Peter Asi, Senior Property Manager, agrees. “Our team makes it a priority to stay informed about every update to tenancy laws. We handle all the necessary paperwork, meetings, and documentation, ensuring landlords like Albert are always fully protected,” Peter says.
Building Relationships with Tenants
Beyond legal compliance, Albert highlights another key aspect of Peter and Priscilla’s management style: the human touch. “A happy tenant means a happy landlord," Albert says. "If you upset the tenant, you're really just upsetting yourself as the landlord in the long run. Peter and Priscilla add a human element to property management, which I appreciate. They manage with professionalism but also understand the importance of treating tenants with respect.”
Priscilla Asi, Principal, elaborates on the importance of this approach. “We believe property management isn’t just
Albert Edward
about collecting rent or maintaining the property. It’s about fostering good relationships between landlords and tenants. When both sides are happy, the entire process runs smoothly.”
Peter echoes this sentiment, adding, “It’s about being firm when necessary, but also being fair. Tenants deserve respect, and when they feel respected, they’re more likely to take care of the property, which benefits both the tenant and the landlord.”
Communication is Key
For Albert, communication is where Peter and Priscilla truly stand out. "When you're managing a property, communication is everything," he explains. "There's communication between the tenant and the property manager, and then between the property manager and the landlord. If that communication breaks down, problems can quickly escalate."
Albert’s expectations for clear communication were high, and Peter
consistently exceeded them. “Peter knows how to communicate assertively yet professionally with tenants,” Albert says. “He’s able to convey my expectations to them without harming the relationship. It’s a tricky balance, but Peter manages it perfectly.”
Peter understands the importance of setting clear expectations from the outset. “When landlords like Albert have specific requirements for their property, it’s our job to make sure those are clearly communicated to the tenants from the start. By doing this, we avoid potential issues and ensure a long-term, positive relationship between everyone involved,” Peter explains.
The Speed of Tenant Selection
One of the most impressive aspects of Peter and Priscilla’s service is their ability to quickly and effectively secure high-quality tenants. When Albert needed to rent out his property after relocating, time was of the essence— every week the property sat vacant
was lost income. Thanks to Peter’s clear and focused approach to marketing the property, they found a reliable tenant within two weeks.
“They were very clear on what we wanted,” Albert recalls. “They knew exactly how to market the property to attract the right kind of tenant. When the applications came in, Peter didn’t just rely on numbers or statistics. He used his experience to weigh all the factors—background checks, tenant history, and even his gut feeling—to make the right choice. That’s why we were able to rent the property out so quickly.”
Priscilla explains, “It’s not just about finding a tenant quickly—it’s about finding the right tenant. We want tenants who will take care of the property and stay long-term. That’s the key to the landlord’s long-term success.”
How to Navigate Rental Property Regulations
Managing rental properties is no small feat, particularly in an environment where laws and regulations governing property management are constantly changing. For landlords, staying compliant with legal requirements is essential but often overwhelming. This is where professional property managers, like Priscilla Asi from Raine & Horne Bacchus Marsh, come in, helping landlords like Albert Edward stay on top of these shifting regulatory landscapes.
The Importance of Staying Compliant
As a licensed real estate agent and experienced landlord, Albert is no stranger to the complexities of property management. However, despite his extensive background, he acknowledges that keeping up with the evolving rules and regulations is a daunting task for any landlord.
“There are so many rules and regulations, and they’re constantly changing,” says Albert. “If I tried to manage my properties on my own, I’d have to spend all my time learning about these changes and ensuring I’m following them. It’s incredibly
difficult, especially when you’re already managing the day-to-day aspects of your properties.”
Albert explains that this was one of the main reasons he chose Peter and his team at Raine & Horne Bacchus Marsh to handle his properties. “I’ve been in the industry for a long time, but even I find it hard to keep up with all the new regulations. Property management is about more than just collecting rent—it’s about protecting yourself as a landlord, and that requires knowing the law inside and out.”
Expertise in Property Regulations
Peter Asi, the Senior Property Manager at Raine & Horne Bacchus Marsh, agrees that staying compliant with regulations is one of the most important services a property manager can offer. “Our team is constantly staying informed about the latest changes in tenancy laws and property regulations,” Peter says. “This is crucial because these laws are not only changing frequently but are also becoming more complex. A small oversight in documentation or procedures could cost a landlord thousands of dollars or, worse, result in a legal dispute.”
Peter and his team make it their mission to stay up-to-date on every new law or amendment that affects landlords and
tenants. “We handle all the paperwork, the meetings, and the necessary documentation, ensuring that landlords like Albert are fully protected,” he continues. “Whether it’s changes in safety requirements, tenancy agreements, or dispute resolution processes, we make sure our clients are covered.”
This dedication to understanding the law allows Peter and his team to not only follow regulations but also to foresee potential issues before they become serious problems. “Property managers need to be proactive, not just reactive,” Peter adds. “When you know the law, you can act before issues arise, saving landlords a lot of headaches down the line.”
Reducing Risk for Landlords
Albert explains that one of the biggest risks landlords face is getting caught out by changes in regulations without realizing it. “For landlords like me, one small mistake could lead to huge consequences,” he says. “If you’re not aware of a new regulation and something goes wrong—like a tenant making a claim—you could end up in front of a tribunal or court without the right paperwork to defend yourself. That’s a nightmare scenario for any landlord.”
Priscilla Asi from Raine & Horne Bacchus Marsh is known for keeping in contact with her landlords
One example Albert shares is the importance of proper documentation. “If things ever escalate to the Victorian Civil and Administrative Tribunal (VCAT) or a similar legal body, having the right documentation in place is crucial. Peter and his team ensure all the paperwork is in order, so if anything ever comes up, I’m protected.”
Peter echoes this sentiment, noting that thorough documentation is a cornerstone of their management process. “We make sure everything is documented and filed properly, from rental agreements to maintenance requests,” he says. “In the event of a dispute, having all the necessary documents means you’re well-positioned to defend yourself. This is especially important with the ever-changing legal landscape.”
Priscilla Asi, Principal of Raine & Horne Bacchus Marsh, highlights how critical it is for landlords to entrust their properties to professionals who understand these risks. “Managing a property yourself might seem like a way to save money, but the risks far outweigh the potential savings,” she says. “Landlords who don’t stay on top of regulations or don’t have the right documentation in place can find
themselves in serious trouble. Our job is to eliminate those risks.”
Why Professional Property Managers Are the Solution
Albert has managed properties for years and has learned the hard way that there are many areas where even experienced landlords can fall short. “Managing a rental property goes beyond just finding a tenant and collecting rent,” he explains. “You have to be constantly aware of new laws, and you need to make sure everything is compliant, from smoke alarms to safety inspections. If you miss something, it’s your responsibility as the landlord.”
For Albert, relying on Peter and Priscilla for these tasks brings peace of mind. “I can focus on other things, knowing that Peter and his team are on top of the legal side of things,” he says. “They’re up-to-date with the regulations and make sure my properties are always compliant. That’s invaluable.”
Priscilla agrees that property management has become more complicated over the years, making it more important than ever to hire professionals. “There’s a lot at stake for
landlords, and the laws are designed to protect both parties—landlords and tenants. But without the right knowledge, landlords can easily find themselves in a difficult situation,” she says. “Our role is to navigate those complexities on behalf of the landlord, making sure everything is done by the book.”
For landlords like Albert, staying compliant with rental regulations is one of the most critical aspects of property management. Peter, Priscilla, and their team at Raine & Horne Bacchus Marsh bring the knowledge, experience, and professionalism necessary to navigate the ever-changing legal landscape. By staying up-to-date on tenancy laws and ensuring all paperwork and documentation are handled correctly, they reduce the risks and provide landlords with the peace of mind that their properties are in safe hands.
“Property management is about far more than just collecting rent,” says Albert. “It’s about protecting your investment, and for that, you need a team who knows the law inside and out. That’s why I trust Peter and Priscilla.”
Don't make this mistake
Banks and insurance companies often favour rental properties managed by professional property managers. If your property is financed, don't assume your lender will be comfortable with you managing it yourself.
Remember, your property is one of your most significant financial assets, and managing it well can dramatically impact its long-term value. For Albert, an experienced real estate agent and landlord, understanding the added value of professional property management has been crucial in maintaining and enhancing the worth of his investment properties.
With years of experience, he chooses to trust Peter and Priscilla Asi from Raine & Horne Bacchus Marsh, not only for their expertise but also for the tangible value they bring to his properties.
Why Choose Professional Property Management?
Many landlords may wonder whether they should manage their own properties or hire a professional property manager. Albert, having been in both roles, is clear about why he opts for the latter.
“Managing a property yourself can seem
like a cost-saving idea, but in reality, the benefits of using a professional property manager far outweigh the costs,” Albert explains. “When a property is managed by a professional, it’s worth more—both in the eyes of banks and insurance companies.”
He continues, “Banks and insurance companies always value properties managed by a professional property manager higher than those managed by the owner. It’s simple: they see a professionally managed property as a lower risk because there’s someone who knows what they’re doing, ensuring the property is maintained, tenants are vetted, and everything runs smoothly.”
Albert’s experience as both a real estate agent and a landlord gives him unique insight into the financial advantages of professional property management.
“I’ve seen first-hand how properties with good management retain their value and, in many cases, increase in value. It’s because everything is done properly. The property is well-maintained, and issues are resolved before they become big problems.”
The Financial Impact of Professional Management
For landlords, the financial benefits of using a property manager go beyond just property value. By ensuring the property is in good hands, a professional property manager can also prevent costly mistakes and protect the landlord from potential legal issues. Peter Asi, Senior Property Manager at Raine & Horne Bacchus Marsh, emphasizes that this peace of mind is one of the biggest advantages of professional management.
“We handle everything, from finding tenants to dealing with maintenance and ensuring compliance with the latest regulations,” says Peter. “When a property is managed properly, it’s less likely to experience issues that can lead to financial loss, such as property damage or vacancy periods. Landlords can trust that their investment is being looked after, and that’s worth a lot.”
Peter adds that having a professional property manager also makes it easier to secure financing and insurance. “Banks and insurance companies view professionally managed properties as safer investments because they know there’s less risk of things going wrong,” he explains. “That’s why landlords who use our services often find it easier to get loans or insurance coverage at better rates.”
Enhancing Tenant Relationships
One of the key ways professional property management adds value is by ensuring a positive relationship between landlords and tenants. As Albert points
out, “A happy tenant means a well-kept property and a steady income for the landlord. If you upset the tenant, it will eventually come back to haunt you, whether through property damage or late rent payments.”
Priscilla Asi, Principal of Raine & Horne Bacchus Marsh, believes that tenant satisfaction is crucial for maintaining property value. “At Raine & Horne Bacchus Marsh, we treat tenants with respect and fairness, and in return, they take better care of the property,” she says. “Happy tenants are more likely to stay longer, pay their rent on time, and report maintenance issues early, all of which help protect the value of the property.”
Albert has experienced this benefit first-hand. “Peter and Priscilla add the human aspect to property management,” he explains. “They manage my properties with professionalism but also with empathy. They know that a happy tenant is more likely to stay longterm, and that’s better for everyone involved.”
Long-term tenancies are another financial advantage of using a professional property manager. “When a tenant stays in a property for a long time, it reduces vacancy periods and the costs associated with finding new tenants,” says Peter. “Our goal is to create stable, long-lasting relationships between landlords and tenants, and that stability adds to the property’s overall value.”
Proactive Maintenance and Risk Management
Maintaining a property is not just about fixing problems when they arise; it’s about preventing those problems in the first place. Peter and his team are proactive when it comes to property maintenance, ensuring that any issues are dealt with quickly and efficiently
before they escalate into costly repairs. “Preventative maintenance is one of the most important aspects of property management,” Peter explains. “We regularly inspect the properties we manage and address any potential issues early. This not only keeps the property in good condition but also helps avoid bigger, more expensive problems down the line.”
Albert appreciates this approach, noting that it has saved him significant time and money. “Peter’s team is always on top of things,” he says. “They don’t wait for problems to get worse—they fix them right away. That level of attention ensures my properties are always in the best condition, which ultimately adds to their value.”
Priscilla adds, “Part of our job is to mitigate risks for the landlord. We make sure the property is safe and compliant with all regulations, so landlords don’t have to worry about potential legal issues. By staying proactive, we protect both the landlord’s investment and the tenant’s wellbeing.”
For Albert, the decision to use Peter and Priscilla from Raine & Horne Bacchus Marsh has proven to be a smart investment. “When I look at the bigger picture, it’s clear that professional property management has added significant value to my properties,” he says. “Whether it’s keeping up with maintenance, ensuring tenant satisfaction, or simply staying on top of regulations, Peter and his team have made sure my properties are worth more today than they would have been otherwise.”
Peter concludes, “Professional property management is about more than just collecting rent. It’s about protecting and enhancing the value of a landlord’s investment. Our job is to ensure that landlords like Albert see the long-term financial benefits of having a wellmanaged property.”
How to keep Tenants Happy and Maximise Rental Returns
In the world of property management, success isn’t just measured by the amount of rent collected or how efficiently repairs are completed. It’s about fostering positive relationships between landlords and tenants. Albert, a seasoned landlord and real estate agent, understands this well, and it’s why he trusts Peter and Priscilla Asi to manage his investment properties. With their personalized approach, the team at Raine & Horne Bacchus Marsh has found that keeping tenants happy leads to a more seamless and successful property management experience.
Creating Balance: Firm, But Fair
Managing a rental property requires a delicate balance. Tenants need to know that the property will be looked after, but they also want to feel respected and understood. This is where Peter and Priscilla excel.
Albert explains, “A happy tenant means a happy landlord. If you upset the tenant, you're really just upsetting yourself as the landlord in the long
run.” He believes that tenants who feel valued and respected are more likely to maintain the property and pay rent on time.
Peter Asi, Senior Property Manager, believes that treating tenants fairly while maintaining clear boundaries is the key to successful property management. “It’s about being firm when necessary, but also being fair,” Peter says. “Tenants deserve respect, and when they feel respected, they’re more likely to take care of the property. That benefits both the tenant and the landlord.”
The Value of Happy Tenants
When tenants are happy, landlords benefit in more ways than one. Happy tenants are more likely to report maintenance issues early, ensuring that small problems don’t escalate into costly repairs. They are also more likely to stay in the property long-term, reducing turnover and vacancy periods.
Peter adds, “Tenants who are satisfied with their living situation tend to look after the property better. They take pride in where they live and are more
likely to address issues early, which keeps the property in good condition.” Albert agrees, sharing his own experience: “When tenants are content, they take care of the place as if it were their own. They’re more likely to let you know about any problems and are less likely to cause any damage.”
Encouraging Long-Term Tenancies
Long-term tenants are the ultimate goal for any landlord. They reduce the need for constant tenant searches, limit vacancy periods, and create stable income streams. One of Peter and Priscilla’s top priorities is to foster long-term relationships with tenants by ensuring their needs are met and problems are solved promptly.
“A long-term tenant is incredibly valuable,” says Priscilla Asi, Principal at Raine & Horne Bacchus Marsh. “When tenants feel satisfied with their rental experience, they’re more likely to renew their lease, reducing turnover for landlords.”
Albert, who values stability in his investment properties, has seen the benefits of this approach. “Peter and Priscilla understand the importance of
keeping tenants happy so they stay for the long term. This reduces vacancies and the costs associated with finding new tenants, which is a huge advantage as a landlord,” he says.
A Human-Centered Approach
What sets Peter and Priscilla apart from other property managers is their focus on building strong, positive relationships between tenants and landlords. This human-centered approach is key to creating long-term success for both parties.
“Property management is more than just maintaining the property or collecting rent,” says Priscilla. “It’s about building relationships between landlords and tenants. We make sure both sides are happy, and that makes the entire process smoother for everyone.”
Peter adds, “By focusing on communication and respect, we create a positive cycle. Happy tenants are more likely to take care of the property, pay rent on time, and stay for the long term. That’s a win for landlords.”
For Albert, investing in property
managers who prioritize tenant satisfaction has proven to be one of his best decisions. “Peter and Priscilla understand the importance of treating tenants well, and in turn, my properties are well-maintained and profitable,” he says.
At Raine & Horne Bacchus Marsh, the team’s human touch ensures tenants feel valued, leading to long-term, stressfree tenancies for landlords. Happy tenants truly do mean happy landlords, and that’s the secret to successful property management.
How-to Reduce Vacancies
For any landlord, one of the most pressing concerns is tenant turnover and reducing the amount of time a property remains vacant. Every week a rental property sits empty represents lost income, and the associated costs can add up quickly. This is why effective property management is essential for minimizing vacancies and securing long-term tenants. By working with experienced property managers, landlords can ensure their properties are consistently occupied, reducing turnover and maximizing profits.
Albert, a seasoned landlord and real estate professional, understands the importance of keeping vacancy rates low. After trusting Peter and Priscilla Asi from Raine & Horne Bacchus Marsh to manage his properties, Albert has seen firsthand how their proactive approach has helped him retain long-term tenants and reduce the stress of tenant turnover.
Choosing the Right Tenant: The First Step to Reducing Vacancies
The foundation of reducing vacancy rates is selecting the right tenant from the very beginning. Experienced property managers understand that finding the perfect match involves more than just ensuring a tenant can pay the rent on time. A good tenant should also be responsible, respectful of the property, and likely to stay long-term.
“When you choose the right tenant, you avoid many of the problems that lead to vacancies,” says Peter Asi, Senior Property Manager. “We always aim to find tenants who not only meet financial and legal requirements but also fit the property and landlord’s expectations.”
Albert appreciates Peter and Priscilla’s thorough approach to tenant selection. “They’ve always been clear about my needs as a landlord and have ensured
that’s reflected during the screening process,” he explains. “The tenants they’ve found for me have been reliable and long-term, which has significantly reduced the amount of time my properties sit vacant.”
Good property managers use a detailed tenant screening process that includes background checks, income verification, rental history reviews, and reference checks. This process helps ensure that the chosen tenants will respect the property and fulfill their rental obligations, reducing the risk of early lease terminations and costly vacancies.
Proactive Maintenance: Keeping Tenants Satisfied
Another essential factor in reducing tenant turnover is maintaining the property to a high standard. Tenants are
more likely to renew their lease if they feel that their property is well looked after. Property managers who take a proactive approach to maintenance—by conducting regular inspections and addressing minor issues before they become significant problems—are more likely to keep tenants satisfied and happy.
“Timely repairs and regular maintenance are key to tenant satisfaction,” Peter says. “When tenants feel their concerns are being addressed quickly, they’re more likely to stay for the long term. Small repairs can prevent larger problems down the road, helping landlords avoid unnecessary vacancies.”
Albert has seen the impact of Peter and Priscilla’s proactive maintenance approach on his properties. “They’re always on top of any issues, big or small,” he says. “Tenants have even thanked me for how well the property is maintained, and that’s entirely down to Peter and Priscilla’s management. When tenants feel valued, they’re more likely to renew their lease, which reduces turnover and keeps vacancy rates low.”
Strong Communication: Builds Good Relationships with Tenants
Good communication is crucial to maintaining a healthy landlord-tenant relationship, and this is one area where
experienced property managers truly shine. When tenants feel they are being listened to and respected, they are more likely to stay in the property long-term. On the other hand, poor communication can lead to misunderstandings, frustration, and ultimately, tenant turnover.
Priscilla Asi, Principal at Raine & Horne Bacchus Marsh, believes that strong communication is the foundation of effective property management.
“Clear, consistent communication between tenants, landlords, and property managers is essential for a smooth tenancy,” she explains. “When tenants know they can easily reach us with any concerns or questions, it helps build trust and encourages them to stay longer.”
Albert agrees, adding that Peter and Priscilla’s focus on communication has made a significant difference in his properties. “Peter and Priscilla are always available, whether it’s to me as the landlord or to the tenants,” Albert says. “That’s really helped build a strong relationship between everyone involved. Tenants are far more likely to stay when they feel they have an open line of communication.”
Good property managers act as a bridge between landlords and tenants, ensuring that both sides are happy and any potential issues are addressed before they escalate. By maintaining a positive relationship, property managers can significantly reduce the likelihood of tenant turnover and the resulting vacancy periods.
The Benefits of Long-Term Tenants
For landlords, long-term tenants provide stability and peace of mind. They reduce the need for frequent tenant searches, lower vacancy costs, and create a
steady flow of rental income. Securing long-term tenants is the ultimate goal of effective property management, and it starts with keeping tenants happy and satisfied.
“Long-term tenants are the result of good property management,” says Peter. “When tenants feel valued, respected, and happy with their living situation, they’re far more likely to stay for multiple lease terms. That’s where landlords see the real financial benefit.” Albert has experienced the benefits of long-term tenants firsthand. “Having tenants who stay for several years has been a game-changer for me,” he says. “It reduces the stress of constant tenant turnover and the costs associated with vacancies. Peter and Priscilla have done an outstanding job of creating long-term tenancies, which has made my life as a landlord much easier.”
For Albert, working with Peter and Priscilla has meant fewer vacancies, more stable tenancies, and a more reliable income stream. “They’ve done an incredible job of keeping my properties occupied and ensuring my tenants are happy,” Albert says. “I couldn’t ask for better property managers.”
Proactive Maintenance Secret to Avoiding Expensive Repairs
One of the most important aspects of managing a rental property is ensuring it is well-maintained. For many landlords, the cost of repairs can quickly add up, eating into profits and turning a lucrative investment into a source of stress. However, by adopting a proactive approach to property maintenance, landlords can not only avoid costly repairs but also keep tenants happy and increase the long-term value of their property.
Albert, an experienced landlord who entrusts Peter and Priscilla Asi from Raine & Horne Bacchus Marsh with managing his properties, knows firsthand the benefits of proactive maintenance. Thanks to their diligent approach, Albert’s properties remain in
excellent condition, and small issues are addressed before they escalate into expensive repairs.
Preventing Small Issues from Becoming Major Problems
Proactive maintenance means staying ahead of problems before they have a chance to grow. Property managers who take a proactive approach regularly inspect properties, carry out routine maintenance, and address minor issues as soon as they arise. This helps prevent what could be a small repair from turning into a costly disaster down the road.
Peter Asi, Senior Property Manager at Raine & Horne Bacchus Marsh, explains the importance of this approach. “Many problems can be avoided if they’re caught early,” he says. “By conducting
regular inspections and ensuring small issues are addressed quickly, we help landlords avoid larger, more expensive repairs. A leaky pipe, for example, might only cost a little to fix now, but if left unchecked, it could lead to significant water damage and much higher costs later.”
Albert appreciates how Peter and Priscilla’s proactive management style has helped protect his investment. “I’ve seen firsthand how their regular inspections and quick action on small repairs have saved me money in the long run,” Albert says. “Instead of waiting for something to go wrong, they’re always on top of things, which gives me peace of mind.”
Keeping Tenants Satisfied
A well-maintained property doesn’t just save landlords money—it also helps
keep tenants happy. Tenants are more likely to stay long-term in a property that is looked after and where maintenance issues are addressed promptly. This reduces vacancy rates and the costs associated with finding new tenants, leading to more stable rental income for the landlord.
“Tenants want to know that their concerns are being heard and that the property is being taken care of,” says Priscilla Asi, Principal at Raine & Horne Bacchus Marsh. “By being proactive with maintenance, we ensure that tenants are satisfied, which means they’re more likely to stay long-term. A happy tenant is less likely to move out, and that’s beneficial for everyone.”
Albert agrees, noting how happy tenants have stayed longer in his properties thanks to Peter and Priscilla’s proactive
approach. “I’ve had tenants stay for several years because they know the property is in good hands,” Albert says. “They’ve told me how much they appreciate the fact that issues are resolved quickly, and that’s all down to Peter and Priscilla.”
Preserving and Increasing Property Value
Proactive maintenance not only helps prevent expensive repairs and keeps tenants happy, but it also helps preserve and even increase the value of the property over time. A property that is well-maintained retains its value better than one that is neglected. Regular upkeep, like maintaining the roof, plumbing, and electrical systems, ensures that the property remains in good condition and avoids long-term deterioration.
Peter emphasizes the importance of thinking long-term when it comes to property management. “When we take a proactive approach to maintenance, we’re not just looking at today’s problems. We’re thinking about the future and how to protect the property’s value over time,” Peter explains. “A property that is consistently maintained will always be more valuable than one that has been neglected.”
Albert has seen this benefit reflected in his property values. “Because of the proactive maintenance Peter and Priscilla provide, my properties have held their value and even increased over time,” Albert says. “It’s one of the best ways to protect your investment and make sure your property stays in top condition.”
Communication Key To Smooth Landlord-Tenant Relationships That Work
One of the most critical factors in successful property management is maintaining clear and consistent communication between landlords, tenants, and property managers. Good communication helps avoid misunderstandings, ensures that issues are addressed promptly, and ultimately creates a smoother and more efficient rental experience for everyone involved.
Creating Balance: Firm, But Fair
Albert, a long-time landlord, has seen the importance of clear communication firsthand. After working with Peter and Priscilla Asi from Raine & Horne Bacchus Marsh to manage his rental properties, he appreciates how their focus on open and transparent communication has kept things running smoothly, keeping both him and his tenants happy.
Setting Clear
Expectations
from the Start
Good communication begins with setting clear expectations from the very start of
the tenancy. When tenants understand what is expected of them—whether it’s rent payment dates, property care, or reporting maintenance issues—they are more likely to comply. Likewise, landlords who are clear about their responsibilities ensure tenants feel respected and supported.
Peter Asi, Senior Property Manager at Raine & Horne Bacchus Marsh, believes that laying a strong foundation at the start of a tenancy is essential.
“We make sure that both the tenant and the landlord are on the same page right from the beginning,” Peter explains. “This involves setting clear expectations for rent, maintenance, and general property care. When everyone knows what’s expected, it reduces the chance of confusion and issues later on.”
Albert agrees, noting that Peter’s approach has helped maintain positive relationships with tenants. “Peter always makes sure tenants are aware of what’s expected of them from the very beginning.
This has made things so much easier for me as a landlord, because it means fewer problems down the line.”
Addressing Issues Quickly and Effectively
One of the most common causes of tenant dissatisfaction is slow or poor communication when issues arise. Whether it’s a maintenance problem or a question about the lease, tenants need to feel confident that their concerns will be addressed promptly. A property manager who responds quickly to tenant inquiries and keeps the landlord informed ensures that small issues don’t escalate into bigger problems.
“Timely communication is key,” says Priscilla Asi, Principal at Raine & Horne Bacchus Marsh. “When tenants know that we’re listening and responding to their concerns, it builds trust. It also helps avoid bigger problems, because small issues are resolved before they become serious.”
Albert adds, “Peter and Priscilla have always been quick to address any concerns that my tenants have raised. Their speed and efficiency in handling problems has been a huge relief for me as a landlord.”
Building Trust Through Open Communication
Good communication also helps build trust between tenants, landlords, and property managers. Tenants are more likely to renew their lease and stay long-term when they feel that they are being heard and respected. Likewise, landlords can feel confident that their properties are being well-managed when communication with the property manager is clear and consistent.
“Open communication is key to building long-term relationships,” says Peter. “When tenants feel like they can reach out with any questions or concerns and know that they will get a timely response, it creates a positive relationship. This benefits both the tenant and the landlord.”
Albert has found that clear communication has resulted in longterm tenants staying in his properties. “Because Peter and Priscilla are so open and communicative, my tenants are happy and tend to stay longer, which saves me from the hassle of frequent tenant turnover.”
Clear and consistent communication is the foundation of a smooth landlordtenant relationship. By setting clear expectations, addressing issues promptly, and maintaining open lines of communication, property managers like Peter and Priscilla help create positive, long-lasting relationships that benefit both tenants and landlords.
For Albert, working with Peter and Priscilla has made his job as a landlord much easier. Their focus on clear communication has kept his properties running smoothly and his tenants satisfied, ensuring a positive rental experience for everyone involved.
Priscilla Asi What do her clients think?
Priscilla Asi of Raine and Horne Bacchus Marsh has become a trusted name among property owners, earning their confidence through her professionalism, commitment, and personalized service.
Over the years, many clients have expressed their satisfaction with Priscilla’s handling of their property transactions, praising her dedication and ability to make the process smooth and stress-free.
Michael and Olga Tamayo, who worked with Priscilla both as their property manager and as their selling agent, highlighted her transparency and open communication.
"Priscilla was always happy to take my call and answer any questions," Michael shared. "If she was unavailable at that time, she always called back. She was clear, transparent, trustworthy, and up-front. Priscilla and her husband at Raine and Horne - Bacchus Marsh were an absolute delight to deal with."
Steven McMillan, another satisfied client, commended Priscilla for her hard work and perseverance, especially during challenging market conditions.
"I am very happy with Raine and Horne in Bacchus Marsh with Priscilla and her team. They worked very hard to sell my property," Steven explained. He was also pleased with his purchase of a new home, adding, "Good job, Priscilla Asi."
Clients not only trust Priscilla for her professionalism but also for her deep knowledge of the local real estate market.
Eric, a property owner, shared how Priscilla's insights and advice proved invaluable during his experience.
"I highly recommend Priscilla Asi for anyone in need of a property agent," Eric said. "She has demonstrated exceptional market knowledge, consistently providing valuable insights into local property values and market trends."
He further emphasized Priscilla's communication skills, noting, "Her communication skills are outstanding, always keeping me informed and promptly addressing any questions or concerns I had throughout the process."
For Bernie Atherton, Priscilla's assistance went beyond just buying a house. He shared how Priscilla's support extended to helping him find a
conveyancer, making the entire process seamless.
"Priscilla was very helpful every step of the way," Bernie recalled. "Her and her team did a wonderful job and kept us stress-free all the way from start to finish. You are a champ!"
Martin and Kerryn Merry, who recently sold their home with Priscilla, appreciated her commitment to putting their interests first. They noted her professionalism and confidence in navigating the local market.
"At all steps of the process to sell our house, Priscilla was very professional and helpful," they shared. "She gave us great confidence that she understood the local market and, importantly, was going to put our interests first."
From her prompt communication to her deep understanding of the market and tireless dedication, Priscilla has proven herself to be a reliable and trustworthy agent.
Her clients consistently highlight her transparency, professionalism, and the ease with which she handles even the most challenging situations. Whether buying or selling, property owners know they are in good hands with Priscilla Asi.
The properties below have been leased by Priscilla and her team
Priscilla Asi from Raine & Horne Bacchus Marsh is known for keeping in contact with her landlords
