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CUSTOMER AND CONSUMER FOCUS
from Business Report 2022
by princes6
WE HAVE AN EXTENSIVE BRAND PORTFOLIO AND A PROUD HISTORY OF MANUFACTURING
CUSTOMER OWN BRAND PRODUCTS, THAT’S WHY WE STAY CLOSE TO OUR CUSTOMERS AND CONSUMERS, TO BETTER UNDERSTAND THEIR NEEDS, PUTTING THEM AT THE HEART OF OUR BUSINESS
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Brand
As well as being one of the UK’s leading grocery brands, Princes owns a portfolio of other household food and drink brands, in addition to producing and distributing others under licence. Today’s consumers interact with businesses and brands in a much more personal way. We must appeal to consumers not only on a rational level but also to their emotions. They need to feel good about the products they buy. Consumers also expect the products they buy to reflect their own unique values and they want to know more about what is in their food and drink. That’s why we stay close to our customers and consumers, to better understand their needs and wants, putting them at the heart of our business.