Coppergate 2020 Welcome Pack

Welcome to YOUR NEW HOME COPPERGATE, SWANSEA

In here you’ll find loads of essential information to get you ready for your new home.

What’s inside?

3

Your New Home

4 Our Promise To You

17 Energy & Utilities

5

Pre-Arrival Checklist

18 Wi-Fi

6

Important Info

19 Flat Inspections & Safety Tips

8 City Guide

20 The How-to Guide

12 Events Calendar

22 Good to know & Lost Keys

14 Fire Safety

23 Useful Information

15 Fire Evacuation Procedures

Welcome 2

16 Housekeeping

HOME

Your new home awaits.

Welcome to your new home at Coppergate.

You’ve chosen a base that is a 15 minute bus ride from Singleton Campus, 20 minutes from the Bay Campus and 10 minute walk from University of Wales Trinity St David. Plus the beach is just a short walk away.

Great decision made!

Coppergate is a new way of living in Swansea. Each apartment is intended to make you feel like you are at home. We have made your apartments comfortable and modern - meaning you don’t have to worry about a thing.

Use your new home to study, chill and cook with friends.

Being in Coppergate means you are part of the Prime Student Living community.

We are here to help. Our job is to make living here easy and enjoyable. Coppergate has been developed with your safety in mind and our staff are nearby, 24 hours a day, should you need them.

In this welcome pack you will find tips on the city, places to go, what to do, useful numbers and much more.

This is not just a welcome to your new home; it’s a welcome to the city of Swansea.

Dan

Nina

Stephen

Alan

Your Property Manager

Your Customer Service Advisor

Your Maintenance Operative

Your Housekeeper

“We can’t wait to meet you!”

3

Our promise to you.

We have made your home safe University should be a time where you are able to enjoy yourself without feeling concerned. We get it. That is why we have made Coppergate a safe and secure place.

We know things are different this year but we can assure you that we’ve adapted everything we do to keep you safe. From the way you’ll check-in to the building to our cleaning regimes we are working hard to ensure we are meeting requirements and following government guidance.

We’re always adapting and improving depending on what’s needed, should you ever have any questions then please don’t hesitate to ask.

We’ll also be providing you a PPE box for your check-in which contains a reusable mask, anti-bacterial hand gel, and anti-bacterial wipes.

You will be part of a community The shared spaces at Coppergate are there for just that; sharing. Chill out in the social space with friends and watch a movie on Netflix or play pool.

Host a dinner party in the communal kitchen or book a space for quiet study sessions. Gather in the private courtyard to relax, unwind, socialise or just enjoy the sun! Coppergate is a community; become part of it and get involved.

We care about you From offering information on university to checking that you are happy in your new apartment, we care about how you are we’re here to help. Talk to the team about anything that is concerning you and they will try and help in any way they can.

4

Pre-arrival checklist.

There is a lot to think about when you are moving home so we have made it easy for you. Go through our checklist and make sure you have got all the things you need.

Let us know if you have any questions about arrivals.

Tel: 01792 691434 (Monday - Friday 9:00am - 5:30pm) Email: coppergate@primestudentliving.com Resident Co-Ordinators on call outside of these hours for emergencies.

Parking Whilst Coppergate does not offer on site parking, there are pay and display car parks nearby.

Make sure you have paid your first rent instalment

This has to be paid prior to arrival. Access is only given to properties once this first instalment has been made. If you are paying in full this also needs to be paid before we can give you a key.

Passport, identification and important documents

Identification is needed in lots of circumstances, so it is always handy to have all of your important documents nearby. Some other documents to think about might be bank statements and student loans information.

Homely touches

Whether that be a few cushions or some photos, a few homely touches go a long way when you are moving home. hings you will be surprised you will forget T Sometimes you will forget the most obvious things when moving house; coat hangers, quilts, pillows, chargers - put them at the top of your list! hings you might not have thought about at all T Air freshener, a torch and a pack of cards are all surprisingly useful items.

First aid kit

Accidents happen, so it is important to keep a first aid kit nearby. These can easily be bought as a complete kit, or you can create your own with a few essentials including bandages, plasters, paracetamol and antiseptic wipes.

Checking In To make your check-in experience as easy and efficient as possible we have a check-in appointment booking system.

BOOK YOUR CHECK IN APPOINTMENT

Book

5

Important info.

On this page you will find your new address, how to contact the office, as well as information on the communal areas at Coppergate.

Please familiarise yourself with this information and update the relevant people, such as your family and friends, with your new contact details.

Your new address.

Your Flat Number Coppergate 17–18 The Kingsway Swansea SA1 5JZ

Here are some of the people you may want to update with your new contact details:

Family and friends

Your bank

Any online retailers you frequently use like Amazon and eBay etc.

Communal Space.

We’ve created a great social space for you to meet your friends and enjoy yourselves. Whether you want to watch a movie, have a game of table football or sit and chat; we have created the right vibe for everything.

6

Courtyard.

If you want a bit of peace and quiet, or some fresh air, then our private courtyard is just the place to relax and unwind.

Let’s just hope you catch some sunshine!

Gym. We’ve joined up with YMCA Swansea just 2 mins walk away so you get FREE Gym Membership too – yay!

7

Student-friendly bars.

JC’s bar From killer sports deals to delicious cocktails, JC’s is the place to catch up after lectures or celebrate a club win. www.swansea-union.co.uk/shops/venues/jcs Address: 2nd Floor, Fulton House, Swansea University, SA2 8PP Bus: 16 minutes Rebound Students’ Union on-campus bar with food, drink, ping-pong & pool. 2 nights a week a week we transform into a nightclub with Tooters & Pop Goes Sunday. www.swansea-union.co.uk/shops/venues/ divas Address: Unionhouse, SA2 8PP Bus: 16 minutes Tafarn Tawe If you like 241 cocktails, local lagers or flavoured milkshakes, what are you waiting for? www.swansea-union.co.uk/tafarntawe Address: Swansea University Bay Campus, Fabian Way SA1 8EN Bus: 18 minutes

Noah’s Yard Noah’s Yard is a quirky, atmospheric venue and the staff and owners have a great sense of humour. This bar, cafe and art gallery has thrived in Uplands thanks to their friendliness and good service. www.facebook.com/NoahsYard Address: 38 Uplands Cres, SA2 0PG Bus: 8 minutes The Pilot of Mumbles Traditional pub with microbrewery on site, conversation is king here, there is no juke box, music, fruit machines or TV! www.thepilotofmumbles.co.uk Address: Pilot Inn, SA3 4EL Bus: 30 minutes

Idols Idols in Swansea is a lively & vibrant late night city centre bar venue. Located in Swansea city centre, Idols gives you one big party. idols-venue.co.uk Address: 10 Wind St, SA1 1DF Walk: 5 minutes

Shopping.

Sin City Swansea’s largest independent nightclub and music venue. Sin City has been a favourite in Swansea for over a decade and that’s because we have a very simple plan… We are not a venue for overpriced drinks, “fancy” dress codes and generic music. We are a venue for you, your mates and the music you love. www.sincityclub.co.uk Address: 14-16 Dillwyn St, SA1 4AQ Walk: 1 minute

The Quadrant Swansea’s main shopping centre. www.quadrantshopping.co.uk Address: Dillwyn St, SA1 3QW Walk: 5 minutes

Copper Bar A quirky Swansea bar and coffee shop serves cake made from its very own beer. Copper serves coffee, ales and delicious cakes made from the beer made at its very own microbrewery. www.facebook.com/CopperBarSwansea Address: 38-39 Castle St, SA1 1HZ Walk: 5 minutes 8

Uplands Tavern The Uplands Tavern is a lively bar in the heart of Uplands. With an open mic night on a Monday, bingo on a Tuesday and quiz night on a Wednesday there’s plenty of entertainment too. The Tavern hosts a variety of live music. There’s an outdoor seating area ideal for warmer weather. www.greeneking-pubs.co.uk/pubs/westglamorgan/uplands-tavern Address: 42 Uplands Cres, SA2 0PG Bus: 8 minutes

Swansea Market Wales’ largest indoor market. www.swanseaindoormarket.co.uk Address: Oxford St, SA1 3PQ Walk: 5 minutes

Best Free Activities.

Best places to chill.

Walking tours Follow these 7 expert-designed self-guided walking tours to explore Swansea, Wales on foot at your own pace. You can also create your own self-guided walk to visit the city attractions which interest you the most. www.gpsmycity.com/gps-tour-guides/ swansea-4466.html

Swansea Beach www.visitswanseabay.com/inspirations/ beaches Walk: 15 minutes

National Waterfront Museum The National Waterfront Museum tells the story of industry and innovation in Wales, now and over the last 300 years – FREE! museum.wales Address: Victoria Rd, Maritime Quarter, SA1 1SN Walk: 15 minutes Dylan Thomas Centre Home to a permanent exhibition, ‘Love the Words’. The interactive displays tell the story of the work, life and cultural context of one of the twentieth century’s most significant writers, and the exhibition includes a learning space, activities for children, and a temporary exhibition area.The Dylan Thomas Centre also runs a learning, outreach, and events programme. www.dylanthomas.com Address: 6 Somerset Pl, Swansea SA1 1RR Walk: 15 minutes

The Gower Dozens of beaches and the UK’s first designated area of outstanding natural beauty. www.visitswanseabay.com/destinations/ gower-peninsula Singleton Park Including botanical gardens. www.swansea.gov.uk/singletonpark Address: Mumbles Rd, Sketty, SA2 8PY Walk: 33 minutes The Mumbles Welcome to cosy, cosmopolitan Mumbles. One of Dylan Thomas’ many stamping grounds and home to some world class ice cream too. www.visitswanseabay.com/destinations/ mumbles/ Bus: 25 minutes

Swansea Library www.swansea.gov.uk/libraries Address: Swansea Central Library, Oystermouth Rd, Maritime Quarter, SA1 3SN Walk: 13 minutes

9

Sports Facilities.

Live Entertainment.

LC2 Explore Wales’ biggest indoor Waterpark and Swansea’s most state-of-the-art gym. Offering activities, fitness classes and much more. www.thelcswansea.com Address: Oystermouth Rd, SA1 3ST Walk: 15 minutes

Swansea Grand Providing the public with a broad range of cultural, artistic and general entertainment events since 1897. www.swansea.gov.uk/swanseagrandtheatre Address: Singleton St, SA1 3QJ Walk: 2 minutes

Swansea University Sports Village Located beside the Singleton Park Campus, the International Sports Village features a range of training facilities for all levels, including pitches, running track, indoor athletics centre, gym, racquet courts, and 50m pool. www.swansea.ac.uk/sport/sports-facilities/ international-sports-village/ Address: Sketty Ln, SA2 8QB Bus: 20 minutes

Taliesin Arts Centre Swansea’s premier arts centre comprising theatre, cinema and gallery. www.taliesinartscentre.co.uk Address: Sketty, SA2 8PZ Bus: 20 minutes Hangar 18 Hangar 18 Music Venue is a large, open space live music venue & nightclub at the heart of Swansea. www.facebook.com/Hangar18MV Address: 50 Plymouth St, SA1 3QQ Walk: 2 minutes

Nearest cinemas.

Swansea Odeon www.odeon.co.uk/cinemas/swansea/19/ Address: Quay Parade Parc Tawe, SA1 2BA Walk: 10 minutes Swansea Vue www.myvue.com/cinema/swansea Address: York St, SA1 3LZ Walk: 10 minutes Cinema & Co www.cinemaco.co.uk Address: 17 Castle St, SA1 1JF Walk: 5 minutes

10

Transport.

Swansea Bus Station www.swansea.gov.uk/buses Walk: 5 minutes Swansea Train Station www.nationalrail.co.uk/stations_ destinations/SWA.aspx Walk: 10 minutes

Refer your t ge friends and

£50 EACH!

VIRTUAL FESTIVAL 2020

Mmmm

... doug

hnuts!

ch with a e b e h t At es my fav

Lunch date

next wCk

11

Events calendar.

Take part in the events being held by the Prime Student Living team at Coppergate.

Living with Prime Student Living means being part of an incredible community. With us you’ll be treated to lots of nice surprises and we’re passionate about bringing everyone together too.

With the current guidance around COVID-19 and having your safety as our #1 priority we’ll be doing things a little differently.

So watch this space as we’ll be getting in touch about virtual get togethers, property events and lots more!

If you have any ideas or want to get involved then we’d love to hear from you!

PRIVATE FACEBOOK GROUPS Want to get to know your flatmates? Keep up with everything going on at Coppergate? We have got individual groups set up for each of our properties so you can meet who you are going to be living with before you move in. Join our private group to find out everything that’s going on in your building.

Click here to join!

dent Living

Prime Stu

03

KEEP UP WITH PRIME

Today 10:

We’re here

for you!

Take a look at the Prime Student Living social activity across all of our social platforms to keep up with prizes and giveaways!

Facebook:

@prime.student.living Twitter:

@Prime_Student Instagram:

@prime_student

You and 97

ents

84 Comm

others

Comment

Like n

Lucy Wilso 32

Today 10:

azing day

Had an am

12

oments

! #primem

with you all

Lunch

Meet at

1:00

in Jo book ly ce ts On a F en ! sid roup e R G

! t h g i n a z Pi z 7: 00

Late lecture

monday 5th

HELLO!

13

Fire safety.

No one likes to be standing outside in the rain in their pyjamas at 2am. By following these simple tips you can avoid any false alarms and stay safe!

Do not prop open fire doors - they are

literally there to slow a fire coming through your door.

Close shower room doors when showering the steam can set the fire alarms off.

Avoid using any aerosols immediately

beneath a detector - they are sensitive to your excellent hygiene standards.

Do not place anything on the radiator - it is

hot and can overheat quickly.

Do not leave cooking unattended at any time

- burnt food is no fun for anyone and smoke will set off the detectors.

14

Keep windows open and use the cooker

extractor fan when cooking - everyone will be able to smell how great your food is, and you will reduce the risk of smoke.

A fire alarm test is carried out every Tuesday at 11am. When the alarm goes off at this time you don’t need to do anything.

Fire Evacuation Procedures.

Stay safe with these safety tips on fire evacuations.

lease take a few minutes to read the fire P action notices displayed on the back of your apartment door and above every break glass call point. Familiarise yourself with the evacuation process and the ‘fire assembly point’. Think of it like a really small party, where everyone is in their pyjamas.

Do not place clothes airers, or any other

items, in the hallway of your flat. This is how you escape from a fire – that is pretty important.

Non-evacuation in the event of a fire alarm

will be deemed a breach of your terms and conditions of your tenancy.

pon hearing the Fire Alarm you MUST U follow the Fire Safety instructions, failure to do so could put yourself and others in danger.

Smoking

Fire Safety Visit

This is strictly a non-smoking building, including the courtyard. Not only is it illegal, but the smoke detectors are very sensitive.

The local fire brigade may be attending the property to carry out a fire safety visit to provide you with fire safety information. It is compulsory that you attend this meeting with the fire brigade; details will be confirmed on arrival when the meeting will be held. It is your first chance to meet the locals!

This includes no cigarettes, e-cigs, shisha pipes and vaping devices!

Specific outside smoking areas are provided, please ask for details.

Candles It is prohibited to use candles/incense, anywhere in the building. Candles are a fire hazard and can be extremely dangerous, especially when left unattended.

15

Housekeeping.

Damage to your apartment Living in a property means it will become subject to wear and tear, plus some of us are just plain clumsy. Sometimes things need to be repaired or replaced altogether. The maintenance team are your go to guys for this - read the housekeeping page to find out how to get in touch with them. If damage has been caused on purpose, however, then you will have to pay for it.

Quick cleaning tips

Check that the shower and kitchen sink plug holes are kept clean and free from obstruction e.g. hair, food, etc. It will also stop your flat smelling.

ach apartment is provided with cleaning equipment, please look after these, as any E damaged items will have to be replaced at a cost to you.

I t is a fire hazard to leave rubbish bags anywhere but the designated space. We have already covered fire safety but just think; will this cause a problem if there was a fire? If the answer is yes, sort it. If you do not, you could face a fine.

Don’t under or overload your washing machine, check filters regularly.

Maintenance

Has something broken in your apartment? We’ve got a team for that.

All maintenance needs to be reported by emailing coppergate@primestudentliving.com.

It will then get sorted by our maintenance team.

lease ensure all maintenance is reported, no matter how small, to ensure it does not P escalate into a bigger problem.

Out of hours Any urgent maintenance should be reported immediately to the Accommodation Office. If this is out of office hours please call the duty co-ordinator (the number can be found under useful numbers).

Want to know what is considered urgent?

Think burst pipes or complete power failure.

But please, no phone calls at 3am to tell us a coat hook has come loose.

Non urgent items should be reported during office hours.

16

Energy & Utilities.

Be environmentally friendly and help to save planet earth by following these simple tips to reduce your energy usage.

Cooking witch off the oven before your food is ready as it will continue to cook while S the oven is hot and starts to cool. oil the kettle, rather than waiting for cold water to heat up in the saucepan B on the hob and only boil the amount you need.

Cook with lids on pans on the correct sized ring.

Microwave - cover containers to avoid splashing and damage, do not use foil containers

Lighting Remember to switch lights off when you are leaving the flat. Do not leave lights on that you are not using. You only need to see inside your flat when you are in it.

Electrical appliances Do not leave things on standby and ensure all electrics are turned off at the plug when not in use - even chargers continue to use electricity when they are not charging.

Fridges Avoid putting hot or warm food straight into the fridge and do not leave the fridge door open for longer than is needed. This will stop you making yourself ill, and will save on energy. If you push items to the back wall of the fridge it reduces the efficiency of fridge.

Heating Each apartment is heated by electric heaters. Not sure how to use the heating system?

Pop to reception and we’ll be happy to show you.

17

Wi-Fi. Struggling with Wi-Fi connection?

CTED NNECTED You may not know that it is not just your phones, laptops and tablets that use Wi-Fi when in use.

If you have any of the products below in your rooms, be sure to turn them off when you aren’t using them and your internet should be faster.

Devices with built in Bluetooth.

Devices with built in Wireless.

Personal routers.

Wireless speakers.

Wireless headsets.

THE APP DCES ADDITIONALGET DEVICES

Analogue audio systems.

GET THE APP

Getting connected the app now to manage your ASK4 Install the app now to Your superfast broadband and Wifi and account and getConnecting all thetohelp support you account and get all th WiFi service is provided by ASK4.

1 Connect to ‘Ask4 Wireless’ need, your smartphone. need,Simply direct from you 2 Go Download the ASK4 appdirect today to from to Signup.ask4.com manage your account, access a the sign upin process search for “ASK43 Follow Support” the App Store search for “ASK4 Supp host of user guides and connect with Supportor via live chat.

Google Play. or Google Play.

Get the app!

Install

Adding Additional Devices 1 On the new device, log into myaccount.ask4.com 2

Click on ‘Enable this Device’

You can also add your device’s MAC address at myaccount.ask4.com to get connected.

intoyour new device, log into On myaccount.ask4.com 24/7 Internet Support

Email us at support@ask4.com Call us (UK) +44 (0) 114 303 3232 Call us (ROI) +353 (0) 1513 7413

vice”on “Enable this device” Click

nbrowser? also add No problem! You can also add unt.ask4.com vice’s MAC address at myaccount.ask4.com This content is also available at support.ask4.com This content is also avail onnected

@ask4.com support@ask4.com 18

UK +44 (0) 114 303 3232UK

Flat Inspections & Safety Tips.

Rubbish disposal The bin store is located at the rear of the building on the ground floor, just past the lift. Rubbish bags must be placed within the bin store and used bin bags should not be stored within your room or flat.

Placing any type of electrical equipment in the bins provided is prohibited.

There’s a guide to recycling in all the flats, please make sure you follow the instructions as bins won’t be collected if they have the wrong rubbish in them. Recycling bags are available from reception.

Electrical appliances All electrical appliances including charges that you bring must carry the British Kite mark and the CE symbol. If you wish to use an extension cable please ensure it is surge protected.

Inspections/Access to Flats or Studios Cleaning is a chore, we get it. However, you need to keep your space clear and free of unnecessary rubbish. Regular flat inspections are carried out for health and safety, so please keep your apartment clean and clutter free.

We may even employ cleaning staff if we think the flat or studio is in an unacceptable state. If your flat or studio is at the point where an infestation has broken out then any costs of clearing vermin will be charged to you. Spend your money on things you like, not cleaning bills.

Where possible, prior notice will be given if access is required to your apartment but there may be some situations where immediate access is required.

Guests We know people like to invite their friends to their rooms. Friends are welcome to stay up to a maximum of three nights. If they stay any longer, they may be asked to leave and possible council tax charges could be incurred if they are not a student. Please let the office know if you have a friend arriving – it is also a big help with fire safety as well.

Miscellaneous

hen attaching posters to the wall, please W only use the noticeboard. Please do not put posters up on any other part of the walls.

Blue tack always leaves marks.

Please do not store any items on your window ledge, we do not want anything falling on the street below.

Please do not throw any items from your windows. Injury could be caused to people walking below, resulting in you being held responsible for any injury caused. We know water bombs are fun, but your victims may not see the funny side like you do.

as, oil-fired heaters or mini-cup boilers G are not permitted in the building.

Food should only be stored in the kitchen area.

Bikes must be stored in the bike store only and not within flats.

19

The How-to Guide.

How do I use...

We’ve created a handy how to guide for using the appliances at our property.

If you need any help with anything, just let us know! Please note that all appliances will need to be switched on at the wall before use.

Oven The left dial is the temperature

control.

The right dial is for selecting the

function. When you are using the grill, the door must be kept open.

The little red light shows when

the oven has preheated, ready for cooking. Yum!

Hob You will need to press and hold the lock button

on the menu to activate the hob. To turn on a ring, press the representative button and adjust the temperature setting using the – and + buttons.

The hob will automatically turn off after 20

minutes, so if you need it for longer than this, just press the ‘hobsafe’ button (next to the switch) to get back to cooking.

Extractor Hood The numbered buttons are the extractor speeds, simply press to begin. Please use the correct

one for what you’re cooking. Four pans on the go? Then you’ll probably need setting 3. To turn off, press the OFF button.

Press the light button to turn on, and again to turn off.

You will need to clean the aluminium filters fairly regularly as they will get gross. To do so,

remove the filters by undoing the catch and wash in warm soapy water. Please leave to dry before popping them back in.

Dishwasher (shared apartments only) urn on the machine using the ON/OFF button and load in your dishes. Make sure your T crockery and utensils are ‘dishwasher safe’. Plastic items will be clearly marked if so.

Dishes should be rinsed before going into the dishwasher as food will clog the machine Select your desired programme and pop the tablet into the compartment.

Please ensure that there is salt and rinse aid in the machine. These work to keep the machine

in top condition and to ensure your dishes are properly cleaned.

You will need to keep an eye on the filter and clean it on regular basis.

20

Washing Machine Turn the machine on by the

ON/OFF button and pop in your laundry. Ensure the door is fully closed – you will hear a click.

Choose your wash using the dial.

Remember, a 30-degree wash is great for your clothes and the planet.

Add the detergent and softener

before starting your wash using the START/PAUSE button.

The machine will let you know how

long is left of your cycle. You can always add a timer on your phone too, so you know when it’s done.

After removing your clothes from

the washer, please leave the door slightly open to allow it to dry.

Switch off the machine, again using

the ON/OFF button.

Tumble Dryer urn the machine on by the T ON/OFF button and pop in your wet laundry. Make sure your clothes can be tumble dried – the last thing you want is to shrink your favourite jumper.

E

nsure the door is fully closed – you will hear a click. Please don’t overload the machine, your laundry should fill around ½ to ¾ of the machine.

Select your cycle and press START/PAUSE to begin.

The 0 light button will blink when the cycle is complete – YAY, your laundry is now clean and dry.

Please clean the filter and empty the water tank after each use.

This will keep your machine in top condition.

Washer/Dryer If you need to do a wash and dry, don’t stuff the washer full of clothes. Make sure

there’s enough room for the clothes to move freely around the drum. Filling it too full will make the dryer shut down mid-cycle.

Switch the machine on by turning the dial to the desired program and select the

wash temperature. A 30-degree wash is great for your clothes and the planet.

Pop in your laundry and ensure the door is fully closed – you will hear a click.

Add the detergent and softener before starting your wash using the START/

PAUSE button.

The machine will let you know how long is left of your cycle. You can always add a

timer on your phone too, so you know when it’s done.

After washing, either remove your laundry from the machine or switch to a drying

cycle using the dial. Make sure your clothes can be tumble dried – the last thing you want is to shrink your favourite jumper.

After you’ve removed your laundry from the machine, please switch it off by

turning the dial to ON/OFF.

Room temperature controls To turn on your heater, press the up arrow and select one of the available settings;

Setting 1 (18°C), Setting 2 (19°C), Setting 3 (20°C) or Setting MAX (25°C).

The MAX setting is a boost setting, lasting for 20 minutes, before dropping down

to a lower setting.

The heaters are thermostatically controlled, meaning that if the room is already

above these temperatures, the heater will not activate.

21

Good to know...

EPC Certificate An Energy Performance Certificate shows the energy rating of a building by measuring its efficiency. The test is carried out by an electrician and is required by law. Coppergate has a great rating of B. Click here to download your copy of our EPC certificate

The How to Rent Guide The How to Rent Guide is an important handbook with lots of advice on renting, such as your responsibilities as a tenant and ours as a landlord. We recommend giving it a read through, and as always, if you have any questions we’re more than happy to help.

Click here to view the How To Rent Guide

Deposit Protection Scheme We work with the Deposit Protection Scheme (DPS) to ensure your deposit is protect for the course of your tenancy.

Click here to find out more Click here to access your Deposit Scheme Protection Certificate

Lost Keys? Don’t panic.

It happens! If you’ve lost your keys, you must report it to us immediately. Get in touch and we’ll be able to arrange a replacement for you, the cost for this will be passed on to you at what it costs us.

Office contact

01792 691434 coppergate@primestudentliving.com Available 9am - 5:30pm

22

Emergency contact 07901 836320

Useful information.

Home.

Coppergate 01792 691434 Emergency Out Of Hours Contact 07901 836 320

International Student Advice and Support - Swansea University www.swansea.ac.uk/internationalcampuslife/

International Student Advice and Support - UWTSD www.uwtsd.ac.uk/international/ student-life/welfare-and-support/

University.

Swansea University 01792 205678

UWTSD 01792 481000

Medical.

Nearest Dentist Mansel Street Dentist 77 Mansel Street Swansea SA1 5TW 01792 462241

Nearest Doctor Nicholl Street Medical Centre 33 Nicholl Street Swansea SA1 4HF 01792 653548

Nearest Hospital Singleton Hospital Sketty Lane Swansea SA2 8QA

South Wales Police 999 (in an emergency) 101 (In a non-emergency) www.south-wales.police.uk/ 01792 456999

Wales Ambulance Service 999 (in an emergency) 101 (In a non-emergency) www.ambulance.wales.nhs.uk/

Swansea City Council 01792 636000

Electoral Roll gov.uk/electoral-register

Emergency.

Mid and West Wales Fire and Rescue Service 999 (in an emergency) www.mawwfire.gov.uk 0370 6060699

Council.

Citizens Advice Bureau https://citizensadvicesnpt.org.uk

23

I was just looking for someone to talk to who actually understood what I was going through. That’s exactly what I found.

Anonymous

We are the UK’s student mental health charity.

Student Minds peer support groups are welcoming, supportive and confidential.

www.studentminds.org.uk