Stanhope House 2020 Welcome Pack

Welcome to YOUR NEW HOME STANHOPE HOUSE, PORTSMOUTH

In here you’ll find loads of essential information to get you ready for your new home.

What’s inside?

3

Your New Home

4 Our Promise To You

17 Energy & Utilities

5

Pre-Arrival Checklist

18 Wi-Fi

6

Important Info

19 Flat Inspections & Safety Tips

8 City Guide

20 The How-to Guide

12 Events Calendar

22 Good to know & Lost Keys

14 Fire Safety

23 Useful Information

15 Fire Evacuation Procedures

Welcome 2

16 Housekeeping

HOME

Your new home awaits.

Welcome to your new home at Stanhope House.

You’ve chosen a base that is a 5 minute walk from the University, right opposite Victoria Park, the shops and some fantastic bars, cafes, restaurants and shops.

Great decision made!

Stanhope House is a new way of living in the centre of Portsmouth.

Each apartment is intended to make you feel like you are at home. We have made your apartments comfortable and modern - meaning you don’t have to worry about a thing. Use your new home to study, chill and cook with friends.

Being in Stanhope House means you are part of the Prime Student Living community.

We are here to help. Our job is to make living here easy and enjoyable. Stanhope House has been developed with your safety in mind and our staff are nearby, 24 hours a day, should you need them.

In this welcome pack you will find tips on the city, places to go, what to do, useful numbers and much more.

This is not just a welcome to your new home; it’s a welcome to the city of Portsmouth.

Lynsey

Carl

Amanda

Your Property Manager

Your Customer Service Advisor

Your Housekeeper

“We can’t wait to meet you!”

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Our promise to you.

We have made your home safe University should be a time where you are able to enjoy yourself without feeling concerned. We get it.

That is why we have made Stanhope House a safe and secure place.

We know things are different this year but we can assure you that we’ve adapted everything we do to keep you safe. From the way you’ll check-in to the building to our cleaning regimes we are working hard to ensure we are meeting requirements and following government guidance.

We’re always adapting and improving depending on what’s needed, should you ever have any questions then please don’t hesitate to ask.

We’ll also be providing you a PPE box for your check-in which contains a reusable mask, anti-bacterial hand gel, and anti-bacterial wipes.

You will be part of a community The shared spaces at Stanhope House are there for just that; sharing. Host a dinner party in the communal kitchen, or chill out in the social spaces with friends. Feel free to use the study spaces anytime of day or night.

Stanhope House is a community; become part of it and get involved.

We care about you From offering information on university to checking that you are happy in your new apartment, we care about how you are we’re here to help. Talk to the team about anything that is concerning you and they will try and help in any way they can.

4

Pre-arrival checklist.

There is a lot to think about when you are moving home so we have made it easy for you. Go through our checklist and make sure you have got all the things you need.

Let us know if you have any questions about arrivals.

Tel: 0238 1300206 (Monday - Friday 9:00am - 5:30pm) Email: stanhopehouse@primestudentliving.com Resident Co-Ordinators on call outside of these hours for emergencies.

Parking Whilst Stanhope House does not offer on site parking, there are pay and display car parks nearby.

Make sure you have paid your first rent instalment

This has to be paid prior to arrival. Access is only given to properties once this first instalment has been made. If you are paying in full this also needs to be paid before we can give you a key.

Passport, identification and important documents

Identification is needed in lots of circumstances, so it is always handy to have all of your important documents nearby. Some other documents to think about might be bank statements and student loans information.

Homely touches

Whether that be a few cushions or some photos, a few homely touches go a long way when you are moving home. hings you will be surprised you will forget T Sometimes you will forget the most obvious things when moving house; coat hangers, quilts, pillows, chargers - put them at the top of your list! hings you might not have thought about at all T Air freshener, a torch and a pack of cards are all surprisingly useful items.

First aid kit

Accidents happen, so it is important to keep a first aid kit nearby. These can easily be bought as a complete kit, or you can create your own with a few essentials including bandages, plasters, paracetamol and antiseptic wipes.

Checking In To make your check-in experience as easy and efficient as possible we have a check-in appointment booking system.

BOOK YOUR CHECK IN APPOINTMENT

Book

5

Important info.

On this page you will find your new address, how to contact the office, as well as information on the communal areas at Stanhope House.

Please familiarise yourself with this information and update the relevant people, such as your family and friends, with your new contact details.

Your new address.

Your Flat Number Stanhope House 93 Commercial Road Portsmouth PO1 1BQ

Here are some of the people you may want to update with your new contact details:

Family and friends

Your bank

Any online retailers you frequently use like Amazon and eBay etc.

Communal Space.

We’ve created a great social space for you to meet your friends and enjoy yourselves. Whether you want to watch a movie, have a game of table football or sit and chat; we have created the right vibe for everything.

6

Gym. We’ve joined up with PureGym just 4 mins walk away so you get FREE Gym Membership too – yay!

7

Student-friendly bars.

Mr Miyagis Welcome to your cool new pan-Asian bar, including a cherry blossom tree, giant panda and even an authentic tuc-tuc. The most unique bar in Portsmouth, perfect for that Instagram photo! mrmiyagis.co.uk Address: 29-33 Guildhall Walk, PO1 2RY Walk: 4 minutes The Astoria Nightclub with VIP balcony luring party crowds and students to house anthems and alternative sounds. Get ready to have some of the best nights, that you may or may not remember! astorianightclub.com Address: 37-39 Guildhall Walk, PO1 2RY Walk: 4 minutes Pryzm The venue hosts events featuring the biggest DJs and acts on the scene with a wide range of VIP booths & fresh new music! Opens 10pm-3am Thursday to Saturday. pryzm.co.uk Address: Connaught Drill Hall, PO1 1DU Walk: 1 minute Waterhole Bar – The Union The best student bar around, fantastic Friday Karaoke nights. Enjoy performing on stage with your mates. Open from midday so you can start early and closes at midnight.

Address: Student Centre, PO1 2EF Walk: 10 minutes One Eyed Dog If you want to play some games whilst having a pint with your mates, this is the place to go. Lively watering hole providing tap brews & cocktails, plus pool tables, foosball, DJs & game nights. facebook.com/theoneeyeddog Address: 177-185 Elm Grove, PO5 1LU Walk: 19 minutes

Places to eat.

The Isambard Kingdom Brunel (Wetherspoons) Your classic Wetherspoons, great food at a fantastic price. Always a decent place to start your drinks as well. jdwetherspoons.com Address: 2 Guildhall Walk, PO1 2DD Walk: 3 minutes

Outside In Food court A plastic free, environmentally safe place to eat.

Offering smaller deli dishes at lunch times and larger meals in the evening. Vegan and gluten free options. Dogs allowed so you may find a cute one to pet if you’re missing yours at home! Arrive hungry or thirsty and you’ll leave fully satisfied. outside-in-food.com Address: 56 Middle St, Southsea PO5 4BP Walk: 10 minutes Café in The Park Perfect for a lazy breakfast on a sunny summer’s morning. Eat in the park and enjoy the wildlife around you. Or if you just fancy an afternoon tea and a slice of cake, this is the place to be.

Address: Anglesea Rd, PO1 3HJ Walk: 5 minutes The Garage Lounge Offering beautiful handmade cakes and a contemporary twist to home-style cooking, The Garage Lounge focuses on using the best locally sourced, seasonal produce wherever possible. thegaragelounge.co.uk Address: 1 Albert Rd, PO5 2SB Walk: 20 minutes

Shopping.

Cascades Shopping Centre Right in the heart of Portsmouth, on the main high street you have range of clothes shops where you can shop until you drop! cascades-shopping.co.uk Address: Commercial Rd, PO1 4RL Walk: 6 minutes Gunwharf Quays Gunwharf Quays is the South coasts leading designer shopping outlet. What this has to offer is not only the shops but lots of cafes and bars along with waterfront, great for a summers day. gunwharf-quays.com Address: Gunward Quays, Portsmouth PO1 3TZ Walk: 18 minutes Palmerston Road Southsea Featuring shops, cafes, bars and restaurants (as well as regular markets), Palmerston Road is the ideal place to while away a few hours.

Address: Palmerston Road, PO5 3RH Walk: 23 minutes

7 Bone burger co.

This industrial-style burger joint with a vintage vibe offers clever eats, cocktails and craft beer.

Open until 12pm for those late night munchies.

7bone.co.uk Address: 16 Guildhall Walk, PO1 2DD Walk: 5 minutes

8

7 Bone Burger Co.

Best places to chill.

Supermarkets.

Victoria Park A beautiful park virtually right on your doorstep!

Take a walk through here and find a café and a great spot to sit and people watch! Or take a picnic blanket and sit down under the trees with some books to focus on your studies. welcometoportsmouth.co.uk Address: 3 Stanhope Rd, PO1 3HJ Walk: 1 minute

Tesco Extra (6am- 10pm) Address: 5 Isambard, PO1 2FT Walk: 6 minutes

Ravelin Park Ravelin Park is located on the north side of Museum Road, opposite the Portsmouth City Museum, part of the University of Portsmouth campus. The park which occupies approximately 4 acres. welcometoportsmouth.co.uk Address: Landport Terrace, PO1 2QG Walk: 10 minutes Spinnaker Tower Your life in Portsmouth wouldn’t be complete without going up the Spinnaker Tower at least once. With breath-taking views and one of a kind experience, this really shows Portsmouth for its true beauty. spinnakertower.co.uk Address: Gunwarf Quays, PO1 3TT Walk: 20 minutes Portsmouth Historic Dockyard If you’re looking for a bit of history in Portsmouth this is the place to go, from Vice-Admiral Lord Nelson’s flagship HMS Victory to Horrible Histories Pirates, there lots to see and learn here. historicdockyard.co.uk Address: Victory Gate, PO1 3LJ Walk: 19 minutes Portsmouth Cathedral For centuries this building, the Cathedral of the Sea, has watched, listened and helped the people of Portsmouth navigate the passage of time. It has witnessed war and peace, famous marriages, been bombed and rebuilt and remains a building of greatness and simple enduring beauty. More than this it is a vibrant and lively community set at the heart of the city and diocese of Portsmouth. portsmouthcathedral.org.uk Address: High St, PO1 2HA Walk: 18 minutes

Sainsburys (8am-7pm) Address: 315 Commercial Rd, PO1 4BS Walk: 9 minutes Morrisons (7am-10pm) Address: Victory Retail Park, PO1 4QP Walk: 13 minutes Sun Hung Chang Address: 233 Commercial Rd, PO1 4BJ Walk: 6 minutes The Chinese Supermarket Address: 108 Commercial Road, PO1 1EJ Walk: 1 minute

Live Entertainment.

Portsmouth Student Union Led by students for students, as a charity led by our values and guided by our students, the Union provides wide-ranging services and learner support to the 20,000 students of the University of Portsmouth. Pop in to meet your President and the team who are looking out for you! upsu.net Address: Cambridge Rd, PO1 2EF Walk: 9 minutes Portsmouth Guildhall This beautiful building right near your home holds all types of events, music, entertainment, shows – everything! Take a walk round and see what you could get involved in. portsmouthguildhall.org.uk Address: Guildhall Square, PO1 2AB Walk: 3 minutes Wedgewood Rooms The Wedgewood Rooms is a venue, in Southsea which hosts music and comedy events. It has a capacity of 500 people and is located on Albert Road in Southsea. wedgewood-rooms.co.uk Address: 147b Albert Rd, PO4 0JW Walk: 27 minutes Kings Theatre Holding thrillers, drama, ghost stories. Welcome to the Kings Theatre Portsmouth, one of the premier theatres and cultural venues on the South Coast showcasing a fantastic selection of major touring theatre, hilarious comedy and a vibrant line-up of music, dance and cabaret, ranging from international artists to local favourites. kingsportsmouth.co.uk Address: 24 Albert Rd, PO5 2QJ Walk: 22 minutes

Johnny Flynn, Wedgewood Rooms

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Free Activities.

Cumberland House Natural History Museum

Something to do with a little education included, head down to this free museum full of modern collections of natural history exhibits including dinosaurs, fossils & a working beehive. portsmouthnaturalhistory.co.uk Address: Eastern Parade, PO4 9RF Walk: 38 minutes Drive: 9 minutes Southsea Bandstand (free gigs/music) Get set for a sizzling summer of free live music - with an array of styles and genres at Southsea Bandstand.Check out the Facebook from 11am on these days to find out whats on when! visitportsmouth.co.uk Address: Portsmouth, PO5 3PA Walk: 34 minutes Drive: 8 minutes Old Portsmouth Circular Walk This popular walk around Old Portsmouth has it all. Sea views, historic monuments, mixed with new developments. This is the historic heart of Portsmouth and you will pass fortifications built during the reign of Henry VII, the old Camber Dock as well as much more modern constructions.

There are plenty of places to get refreshments along the way, cafes and pubs with bustling harbour views. visitportsmouth.co.uk Address: Portsmouth City Council, PO1 2NF Walk: 22 minutes

Cinemas.

Vue Gunwharf Quays All the latest mainstream movies are shown at this state-of-the-art chain cinema with family deals. myvue.com/cinema/portsmouth Address: Vue, Portsmouth PO1 3TZ Walk: 18 minutes Odeon Port Solent The Odeon has 6 screens of film magic screening stunning RealD 3D. Treat yourself to an exclusive entertainment experience with our Premier seats and icy indulgences at Ben & Jerry’s. odeon.co.uk/cinemas/port_solent/15/ Address: Port Way, PO6 4TS Drive: 13 minutes

Sports Facilities.

Portsmouth Football Club/Fratton Park Portsmouth Football Club were formed in 1898 and have always played their home matches at Fratton Park. Portsmouth Football Club is an English professional association football club in Portsmouth, Hampshire, which plays in EFL League One, the third tier of English football. portsmouthfc.co.uk Address: Anson Road, PO4 8SY Walk: 27 minutes 10

Portsmouth Tennis Academy Community tennis centre, with high performance training groups, great adult sessions, busy children’s beginners groups,with tots tennis for the little ones. Whether you are new to tennis or have a history in the game, come and visit Portsmouth Tennis Academy! clubspark.lta.org.uk Address: Burnaby Rd, PO1 2EL Walk: 12 minutes Portsmouth Cricket Club Portsmouth Cricket Club, Located on the seafront in Hampshire, come watch a match or get involved yourselves. Always a fun chilled day in the sun. portsmouth.hitscricket.com Address: St Helen’s Ground, PO4 9RF Walk: 41 minutes Pyramids Centre Pyramids is Portsmouth’s largest leisure centre, with masses to do – including a gym, fitness studio and spa, plus great water play for families and a three-level soft play adventure world filled with mazes, climbing nets and ball pits. There is also a fantastic events programme with loads to see and do. bhliveactive.org.uk Address: Pyramids Centre Clarence Esplanade, PO5 3ST Walk: 32 minutes

Transport.

Train Station The main train station in Portsmouth, ‘Portsmouth and Southsea’ located so close to you, you can watch the trains right under your nose from your bedroom window!

Address: Commercial Road, PO1 1EQ Walk: 17 minutes Bus Station Just a two minute walk down the road if your closest bus stop, this will take you all over Portsmouth or anywhere you need to go.

Address: Commercial Road South Bus Stop Walk: 2 minutes Aqua Taxi Company Portsmouth largest and reliable taxi service.

Address: The Partnership Business Park, 12-13 Rodney Rd, Portsmouth, Southsea PO4 8DF Tel: 023 9265 4321 Park and Ride Parents or friends coming down? They can park their car just off the main motorway and get a quick bus ride in.

Address: M275 Tipner Ln, PO2 8AN Bus: 12 minutes

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VIRTUAL FESTIVAL 2020

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Events calendar.

Take part in the events being held by the Prime Student Living team at Stanhope House.

Living with Prime Student Living means being part of an incredible community. With us you’ll be treated to lots of nice surprises and we’re passionate about bringing everyone together too.

With the current guidance around COVID-19 and having your safety as our #1 priority we’ll be doing things a little differently.

So watch this space as we’ll be getting in touch about virtual get togethers, property events and lots more!

If you have any ideas or want to get involved then we’d love to hear from you!

PRIVATE FACEBOOK GROUPS Want to get to know your flatmates? Keep up with everything going on at Stanhope House? We have got individual groups set up for each of our properties so you can meet who you are going to be living with before you move in. Join our private group to find out everything that’s going on in your building.

Click here to join!

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Prime Stu

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KEEP UP WITH PRIME

Today 10:

We’re here

for you!

Take a look at the Prime Student Living social activity across all of our social platforms to keep up with prizes and giveaways!

Facebook:

@prime.student.living Twitter:

@Prime_Student Instagram:

@prime_student

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Fire safety.

No one likes to be standing outside in the rain in their pyjamas at 2am. By following these simple tips you can avoid any false alarms and stay safe!

Do not prop open fire doors - they are

literally there to slow a fire coming through your door.

Close shower room doors when showering the steam can set the fire alarms off.

Avoid using any aerosols immediately

beneath a detector - they are sensitive to your excellent hygiene standards.

Do not place anything on the radiator - it is

hot and can overheat quickly.

Do not leave cooking unattended at any time

- burnt food is no fun for anyone and smoke will set off the detectors.

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Keep windows open and use the cooker

extractor fan when cooking - everyone will be able to smell how great your food is, and you will reduce the risk of smoke.

A fire alarm test is carried out every Tuesday at 11am. When the alarm goes off at this time you don’t need to do anything.

Fire Evacuation Procedures.

Stay safe with these safety tips on fire evacuations.

lease take a few minutes to read the fire P action notices displayed on the back of your apartment door and above every break glass call point. Familiarise yourself with the evacuation process and the ‘fire assembly point’. Think of it like a really small party, where everyone is in their pyjamas.

Do not place clothes airers, or any other

items, in the hallway of your flat. This is how you escape from a fire – that is pretty important.

Non-evacuation in the event of a fire alarm

will be deemed a breach of your terms and conditions of your tenancy.

pon hearing the Fire Alarm you MUST U follow the Fire Safety instructions, failure to do so could put yourself and others in danger.

Smoking

Fire Safety Visit

This is strictly a non-smoking building.

Not only is it illegal, but the smoke detectors are very sensitive.

The local fire brigade may be attending the property to carry out a fire safety visit to provide you with fire safety information. It is compulsory that you attend this meeting with the fire brigade; details will be confirmed on arrival when the meeting will be held. It is your first chance to meet the locals!

This includes no cigarettes, e-cigs, shisha pipes and vaping devices!

Specific outside smoking areas are provided, please ask for details.

Candles It is prohibited to use candles/incense, anywhere in the building. Candles are a fire hazard and can be extremely dangerous, especially when left unattended.

15

Housekeeping.

Damage to your apartment Living in a property means it will become subject to wear and tear, plus some of us are just plain clumsy. Sometimes things need to be repaired or replaced altogether. The maintenance team are your go to guys for this - read the housekeeping page to find out how to get in touch with them. If damage has been caused on purpose, however, then you will have to pay for it.

Quick cleaning tips

Check that the shower and kitchen sink plug holes are kept clean and free from obstruction e.g. hair, food, etc. It will also stop your flat smelling.

ach apartment is provided with cleaning equipment, please look after these, as any E damaged items will have to be replaced at a cost to you.

I t is a fire hazard to leave rubbish bags anywhere but the designated space. We have already covered fire safety but just think; will this cause a problem if there was a fire? If the answer is yes, sort it. If you do not, you could face a fine.

Don’t under or overload your washing machine, check filters regularly.

Maintenance

Has something broken in your apartment? We’ve got a team for that.

All maintenance needs to be reported by emailing stanhopehouse@primestudentliving.com.

It will then get sorted by our maintenance team.

lease ensure all maintenance is reported, no matter how small, to ensure it does not P escalate into a bigger problem.

Out of hours Any urgent maintenance should be reported immediately to the Accommodation Office. If this is out of office hours please call the duty co-ordinator (the number can be found under useful numbers).

Want to know what is considered urgent?

Think burst pipes or complete power failure.

But please, no phone calls at 3am to tell us a coat hook has come loose.

Non urgent items should be reported during office hours.

16

Energy & Utilities.

Be environmentally friendly and help to save planet earth by following these simple tips to reduce your energy usage.

Cooking witch off the oven before your food is ready as it will continue to cook while S the oven is hot and starts to cool. oil the kettle, rather than waiting for cold water to heat up in the saucepan B on the hob and only boil the amount you need.

Cook with lids on pans on the correct sized ring.

Microwave - cover containers to avoid splashing and damage, do not use foil containers

Lighting Remember to switch lights off when you are leaving the flat. Do not leave lights on that you are not using. You only need to see inside your flat when you are in it.

Electrical appliances Do not leave things on standby and ensure all electrics are turned off at the plug when not in use - even chargers continue to use electricity when they are not charging.

Fridges Avoid putting hot or warm food straight into the fridge and do not leave the fridge door open for longer than is needed. This will stop you making yourself ill, and will save on energy. If you push items to the back wall of the fridge it reduces the efficiency of fridge.

Heating Each apartment is heated by electric heaters. Not sure how to use the heating system?

Pop to reception and we’ll be happy to show you.

17

Wi-Fi. Struggling with Wi-Fi connection?

CTED NNECTED You may not know that it is not just your phones, laptops and tablets that use Wi-Fi when in use.

If you have any of the products below in your rooms, be sure to turn them off when you aren’t using them and your internet should be faster.

Devices with built in Bluetooth.

Devices with built in Wireless.

Personal routers.

Wireless speakers.

Wireless headsets.

THE APP DCES ADDITIONALGET DEVICES

Analogue audio systems.

GET THE APP

Getting connected the app now to manage your ASK4 Install the app now to Your superfast broadband and Wifi and account and getConnecting all thetohelp support you account and get all th WiFi service is provided by ASK4.

1 Connect to ‘Ask4 Wireless’ need, your smartphone. need,Simply direct from you 2 Go Download the ASK4 appdirect today to from to Signup.ask4.com manage your account, access a the sign upin process search for “ASK43 Follow Support” the App Store search for “ASK4 Supp host of user guides and connect with Supportor via live chat.

Google Play. or Google Play.

Get the app!

Install

Adding Additional Devices 1 On the new device, log into myaccount.ask4.com 2

Click on ‘Enable this Device’

You can also add your device’s MAC address at myaccount.ask4.com to get connected.

intoyour new device, log into On myaccount.ask4.com 24/7 Internet Support

Email us at support@ask4.com Call us (UK) +44 (0) 114 303 3232 Call us (ROI) +353 (0) 1513 7413

vice”on “Enable this device” Click

nbrowser? also add No problem! You can also add unt.ask4.com vice’s MAC address at myaccount.ask4.com This content is also available at support.ask4.com This content is also avail onnected

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UK +44 (0) 114 303 3232UK

Flat Inspections & Safety Tips.

Rubbish disposal The bin store is in the basement, you will need to use the 3rd lift to access it. Follow the signs to the bin store lift. Please do not leave rubbish in corridors as this will cause blocked fire exits and horrendous smells!

Electrical appliances All electrical appliances including charges that you bring must carry the British Kite mark and the CE symbol. If you wish to use an extension cable please ensure it is surge protected.

Inspections/Access to Flats or Studios Cleaning is a chore, we get it. However, you need to keep your space clear and free of unnecessary rubbish. Regular flat inspections are carried out for health and safety, so please keep your apartment clean and clutter free.

We may even employ cleaning staff if we think the flat or studio is in an unacceptable state. If your flat or studio is at the point where an infestation has broken out then any costs of clearing vermin will be charged to you. Spend your money on things you like, not cleaning bills.

Where possible, prior notice will be given if access is required to your apartment but there may be some situations where immediate access is required.

Guests We know people like to invite their friends to their rooms. Friends are welcome to stay up to a maximum of three nights. If they stay any longer, they may be asked to leave and possible council tax charges could be incurred if they are not a student. Please let the office know if you have a friend arriving – it is also a big help with fire safety as well.

Miscellaneous

hen attaching posters to the wall, please W only use the noticeboard. Please do not put posters up on any other part of the walls.

Blue tack always leaves marks.

Please do not store any items on your window ledge, we do not want anything falling on the street below.

Please do not throw any items from your windows. Injury could be caused to people walking below, resulting in you being held responsible for any injury caused. We know water bombs are fun, but your victims may not see the funny side like you do.

as, oil-fired and fan heaters or mini-cup G boilers are not permitted in the building.

Food should only be stored in the kitchen area.

Bikes must be stored in the bike store only and not within flats. We have cycle storage in the basement.

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The How-to Guide.

How do I use...

We’ve created a handy how to guide for using the appliances at our property.

If you need any help with anything, just let us know! Please note that all appliances will need to be switched on at the wall before use.

Oven The left dial is for selecting

the function. When you are using the grill, the door must be kept open. he middle dial allows you T

to set a timer. he right dial is the T

temperature control.

Hob Turn the hob on using the central icon. To turn on a

ring, press the representative button and adjust the temperature setting using the – and + buttons.

If you wish to lock the controls when out of use, please

press and hold the padlock for 3 seconds.

The hob will automatically turn off after 15 minutes, so if

you need it for longer than this, just press the ‘hobsafe’ button (next to the switch) to get back to cooking.

Extractor Hood The numbered buttons are the extractor speeds, simply press to begin. Please use the correct

one for what you’re cooking. Four pans on the go? Then you’ll probably need setting 3. To turn off, press the OFF button.

Press the light button to turn on, and again to turn off.

You will need to clean the aluminium filters fairly regularly as they will get gross. To do so,

remove the filters by undoing the catch and wash in warm soapy water. Please leave to dry before popping them back in.

Dishwasher (shared apartments only) urn on the machine using the ON/OFF button and load in your dishes. Make sure your T crockery and utensils are ‘dishwasher safe’. Plastic items will be clearly marked if so.

Dishes should be rinsed before going into the dishwasher as food will clog the machine Select your desired programme and pop the tablet into the compartment.

Please ensure that there is salt and rinse aid in the machine. These work to keep the machine

in top condition and to ensure your dishes are properly cleaned.

You will need to keep an eye on the filter and clean it on regular basis.

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Washer/Dryer If you need to do a wash and dry, don’t stuff the washer full of clothes. Make sure

there’s enough room for the clothes to move freely around the drum. Filling it too full will make the dryer shut down mid-cycle.

Switch the machine on by turning the dial to the desired program and select the

wash temperature. A 30-degree wash is great for your clothes and the planet.

Pop in your laundry and ensure the door is fully closed – you will hear a click.

Add the detergent and softener before starting your wash using the START/

PAUSE button.

The machine will let you know how long is left of your cycle. You can always add a

timer on your phone too, so you know when it’s done.

After washing, either remove your laundry from the machine or switch to a drying

cycle using the dial. Make sure your clothes can be tumble dried – the last thing you want is to shrink your favourite jumper.

After you’ve removed your laundry from the machine, please switch it off by

turning the dial to ON/OFF.

Room temperature controls To turn on your heater, press the up arrow and select one of the available settings;

Setting 1 (18°C), Setting 2 (19°C), Setting 3 (20°C) or Setting MAX (25°C).

The MAX setting is a boost setting, lasting for 20 minutes, before dropping down

to a lower setting.

The heaters are thermostatically controlled, meaning that if the room is already

above these temperatures, the heater will not activate.

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Good to know...

EPC Certificate An Energy Performance Certificate shows the energy rating of a building by measuring its efficiency. The test is carried out by an electrician and is required by law. Stanhope House has a great rating of B. Click here to download your copy of our EPC certificate

The How to Rent Guide The How to Rent Guide is an important handbook with lots of advice on renting, such as your responsibilities as a tenant and ours as a landlord. We recommend giving it a read through, and as always, if you have any questions we’re more than happy to help.

Click here to view the How To Rent Guide

Deposit Protection Scheme We work with the Deposit Protection Scheme (DPS) to ensure your deposit is protect for the course of your tenancy.

Click here to find out more Click here to access your Deposit Scheme Protection Certificate

Lost Keys? Don’t panic.

It happens! If you’ve lost your keys, you must report it to us immediately. Get in touch and we’ll be able to arrange a replacement for you, the cost for this will be passed on to you at what it costs us.

Office contact

0238 1300206 stanhopehouse@primestudentliving.com Available 9am - 5:30pm

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Emergency contact 07506 893 915

Useful information.

Home.

Stanhope House 0238 1300206

Emergency Out Of Hours Contact 07506 893 915

International Student Advice and Support port.ac.uk/help-and-advice/forinternational-students

University.

University of Portsmouth 023 9284 8484

Student Funding port.ac.uk/welcome-to-portsmouth/

Student Union 02392 843628

Nearest Dentist Hampshire Terrace Dental Care 4 Hampshire Terrace Portsmouth PO1 2QF 02392823779

Nearest Doctor Guildhall Health Care Centre 27 Guildhall Walk Portsmouth PO1 2RY 02392751006

Portsmouth Police 999 (in an emergency) 101 (In a non-emergency)

Portsmouth Ambulance 999 (in an emergency) 101 (In a non-emergency)

Portsmouth City Council 02392 822251

Electoral Roll gov.uk/electoral-register

Medical.

University Surgery The Nuffield Centre St Michaels Road PO1 2BH 02392 736006 QA Hospital Southwick Hill Road PO6 3LY 02392 286000

Emergency.

Portsmouth Fire 999 (in an emergency)

Council.

Citizens Advice Bureau 02392 855862 caportsmouth.org.uk

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I was just looking for someone to talk to who actually understood what I was going through. That’s exactly what I found.

Anonymous

We are the UK’s student mental health charity.

Student Minds peer support groups are welcoming, supportive and confidential.

www.studentminds.org.uk