SHANTI MAURICE STANDARD OPERATING PROCEDURE
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TITLE
CRISIS MANAGEMENT OF COVID-19
Creation Date
DEPARTMENT
OPERATIONS
Version No
PERSON RESPONSIBLE
RESIDENT MANAGER
Version Date
REF: OPS COV 2 09-08-2020
A
1.0 Definitions To ensure that any suspected case (Guest / Employee) identified in the Resort is handled while observing the authorities’ protocol. To ensure that the employees are safe and are practicing social distancing and good health habits. To establish communication protocols among employees. To ensure that the Resort’s fundamental business processes are protected. To plan for when the Resort can resume normal operations. Definition: This document is created and revised by Protocols engineered by the legislations from national , local authorities (Covid-19 Bill, Occupational Safety and Health Administration) and the recommendations of international authorities (World Health Organisation) Without a plan and clear leadership from company executives, a business cannot continue to operate in a time of crisis. Crisis management involves taking the steps necessary to sustain the business, protect employees and ultimately recover and resume normal operations. About this process: This document describes a Crisis response in two situations: (a) Dealing with suspected cases (Guests and employees) (b) Managing the Resort due to Lockdown during pandemic period
2.0 Responsibilities The Resident Manager validates and updates amendments to this procedure. The Duty Manager / Security Manager are in charge of the implementation and day-today running of this process.
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RESIDENT MANAGER
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Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
CRISIS MANAGEMENT PROCEDURE - COVID 19
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REF: OPS COV 2
3.0 SUSPECTED CASES TREATMENT PROCEDURE - GUESTS
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RESIDENT MANAGER
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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
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CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
CRISIS MANAGEMENT PROCEDURE - COVID 19
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REF: OPS COV 2
3.1 SUSPECTED INFECTED CASES - DURING ISOLATION
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RESIDENT MANAGER
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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
CRISIS MANAGEMENT PROCEDURE - COVID 19
3.2 SUSPECTED EMPLOYEES
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CASES
RESIDENT MANAGER
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TREATMENT
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REF: OPS COV 2
PROCEDURE
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This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
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TITLE
Prepared by:
CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
CRISIS MANAGEMENT PROCEDURE - COVID 19
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REF: OPS COV 2
4.0 CRISIS MANAGEMENT - LOCKDOWN PERIOD
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RESIDENT MANAGER
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Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
Prepared by:
CRISIS MANAGEMENT PROCEDURE - COVID 19
RESIDENT MANAGER
Approved by:
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REF: OPS COV 2
Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission
TITLE
CRISIS MANAGEMENT PROCEDURE - COVID 19
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REF: OPS COV 2
5.0 DISTRIBUTION General Manager Resident Manager Financial Controller Head of Human Resources Duty Manager
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RESIDENT MANAGER
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Signature:
This document belongs to Shanti Maurice and may not be reproduced or transmitted without management permission