SHANTI MAURICE STANDARD OPERATING PROCEDURE
Page: 4\15
TITLE
CRISIS MANAGEMENT OF COVID-19
Creation Date
DEPARTMENT
OPERATIONS
Version No
PERSON RESPONSIBLE
RESIDENT MANAGER
Version Date
REF: OPS COV 2 09-08-2020
A
1.0 Definitions To ensure that any suspected case (Guest / Employee) identified in the Resort is handled while observing the authorities’ protocol. To ensure that the employees are safe and are practicing social distancing and good health habits. To establish communication protocols among employees. To ensure that the Resort’s fundamental business processes are protected. To plan for when the Resort can resume normal operations. Definition: This document is created and revised by Protocols engineered by the legislations from national , local authorities (Covid-19 Bill, Occupational Safety and Health Administration) and the recommendations of international authorities (World Health Organisation) Without a plan and clear leadership from company executives, a business cannot continue to operate in a time of crisis. Crisis management involves taking the steps necessary to sustain the business, protect employees and ultimately recover and resume normal operations. About this process: This document describes a Crisis response in two situations: (a) Dealing with suspected cases (Guests and employees) (b) Managing the Resort due to Lockdown during pandemic period
2.0 Responsibilities The Resident Manager validates and updates amendments to this procedure. The Duty Manager / Security Manager are in charge of the implementation and day-today running of this process.
Prepared by:
RESIDENT MANAGER
Approved by:
Signature:
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