Knight Frank Malaysia 2025 by Outlook Publishing

CONNECTING PEOPLE AND PROPERTY, PERFECTLY

PEOPLE

Providing quality solutions for clients, understanding their needs, and going beyond the mere premise of basic professional service, Knight Frank Malaysia is home to the very best property experts. We speak to Joshua de Souza, Director of Project Management and Consultancy, to learn more

Writer: Lauren Kania Project Manager: Andrew Marjoram

In the property world, there’s an important element that is too easily overlooked – the human side of business.

This is where Knight Frank Malaysia (KFM) steps up to the plate.

By building long-term relationships and personal interactions with clients, the company provides personalised, clear, and considered advice on areas in key markets.

Matching each client to the property that best suits their needs, KFM combines global reach with local expertise.

“As part of the Knight Frank network, a leading independent property consultancy present in over 50 markets worldwide, we leverage international market intelligence, best practices, and a vast referral network whilst maintaining a strong on-theground presence in Malaysia,” details Joshua de Souza, Director of Project Management and Consultancy at KFM.

APAC OUTLOOK:

HOW DO YOU ENSURE CLIENTS ARE MATCHED TO PROPERTIES THAT BEST SUIT THEIR NEEDS?

JOSHUA DE SOUZA, DIRECTOR OF PROJECT MANAGEMENT AND CONSULTANCY: “We take the time to understand our clients’ long-term goals to match them with the right properties and investment strategies.

“Our approach is highly personalised as we prioritise face-to-face interactions, whether through client meetings, market briefings, or exclusive property tours.

“This hands-on engagement helps us provide tailored solutions that truly meet the unique needs of each client.”

“This enables us to provide insights that are both globally informed and locally relevant.”

Established in 2002, KFM has grown into a trusted advisory firm specialising in real estate consultancy, valuation, project marketing, capital markets, property management, and research.

Currently, it has a team of over 800 professionals operating from offices in Kuala Lumpur, Penang, Johor, Sabah, and Sarawak.

The company’s diverse client base includes institutional investors, multinational corporations, government agencies, property developers, landlords, and private clients, reflecting its extensive experience in handling a wide range of real estate needs.

Currently, de Souza notes that the construction industry is evolving at an unprecedented pace – one of the main reasons he was drawn to it.

“It’s always exciting and every project is unique, presenting their own set of challenges and requiring tailored solutions. There’s no onesize-fits-all approach which keeps the work dynamic and engaging – this is what makes the industry so rewarding,” he expands.

“If you enjoy the thrill of thinking on

“WITH OUR DEEP MARKET EXPERTISE AND SERVICE EXCELLENCE, WE HELP CLIENTS NAVIGATE THE EVOLVING REAL ESTATE LANDSCAPE, ENSURING THEY MAKE WELL-INFORMED PROPERTY DECISIONS”

– JOSHUA DE SOUZA, DIRECTOR

OF PROJECT MANAGEMENT AND CONSULTANCY, KNIGHT FRANK MALAYSIA

your feet, adapting to new challenges, and continuously refining solutions, then construction is the perfect industry to be in.”

NAVIGATING THE REAL ESTATE LANDSCAPE

For de Souza, the path to a career in construction was born out of a passion for design and architecture.

“I pursued architecture, but over time, I realised I wasn’t drawn to becoming a ‘starchitect’. Instead, I found fulfilment in solving construction challenges and developing innovative solutions,” he insights.

This realisation led him to transition from architecture to project management – a role that aligns more with his strengths and interests.

“I still have a deep appreciation for design and architecture, but now I contribute from a more strategic perspective, shaping design solutions in a broader, more impactful way.”

This passion and vast experience have helped de Souza to distinguish KFM from the competition in a variety of ways.

The company proudly stands out due to its people-first approach, research-driven insights, and commitment to personalised client service.

Whilst many real estate firms focus solely on transactions, KFM prioritises building long-term relationships, ensuring its clients receive tailored solutions and the highest level of professional advice.

The real estate firm is also recognised for its thought leadership in research and advisory services.

“Publications such as Real Estate Highlights, The Wealth Report, and our environmental, social, and governance (ESG) white papers offer clients valuable insights into market trends, sustainable property strategies, and emerging opportunities, helping them navigate the evolving real estate landscape with confidence,” explains de Souza.

COMMITMENT TO PERSONALISED SERVICE

KFM’s mission is to be the most trusted property professional in real estate, delivering exceptional service, expert advice, and tailored solutions that truly add value.

This commitment shapes everything the company does, from the way it engages with clients to how it develops business strategies.

“We believe in quality over quantity, focusing on long-term value rather than volume.

EXCELLING IN SPACES FILLED WITH SOUL

Malaysian-based company,

DSGN Development Sdn Bhd, offers an extensive array of comprehensive services within the realm of interior design, significantly enhancing the aesthetic and functional appeal of commercial buildings.

By bringing clients’ visions to life, DSGN creates lasting impressions and has partnered with numerous prestigious companies on various high-profile projects. With an approach that integrates design, construction, and project management for a seamless execution, the company is committed to client satisfaction and delivering successful outcomes.

Tailoring its services to meet specific client requirements and budgetary considerations, DSGN flawlessly blends style with practicality. This commitment to delivering exceptional results stems from over a decade of rich industry experience in commercial buildings and interior design and deep-seated expertise in innovative techniques.

At the heart of DSGN is a talented team that fosters a dynamic culture of collaboration and creativity. This synergy empowers them to transform spaces into beautifully orchestrated environments that exude purpose and elegance.

With a track record of excellence, DSGN has successfully completed a diverse range of projects across commercial, retail, healthcare, and industrial sectors, solidifying its reputation as a leader in the field.

EXCEEDING EXPECTATIONS WITH EXCELLENCE

DSGN embraces innovation and creativity, providing unique solutions that push boundaries whilst maintaining a high level of professionalism. The company ensures efficiency and excellence in all aspects of its work.

Its unique selling points include deep industry expertise, a people-centric approach, efficient project delivery, and effective communication.

A skilled and passionate team, driven by innovation and dedicated to delivering the best results, is always available to assist with clients’ needs.

Furthermore, DSGN’s personnel can be relied upon to cultivate a strong foundation of trust and collaboration with clients, driving both parties towards shared success.

Dedicated team members meticulously streamline processes to ensure high-quality projects are delivered on time with exceptional precision. Taking immense pride in their craft, they prioritise transparent communication and provide regular updates.

Environmental

DSGN is committed to minimising harm to both the natural and built environments across our operations by identifying and implementing initiatives that add value to the built environment. This includes reducing electrical energy consumption, water usage, waste generation, and carbon emissions, whilst simultaneously enhancing sustainable design elements, green spaces, indoor air quality, and comfort.

Social DSGN is committed decisions and taking promote the safety, and welfare of as all individuals our business operations, acting in the best society. DSGN of how its service and contractors values and address responsibilities and business practices. Our ESG Commitments

Interconnected elements

Creativity, professionalism, and integrity are present in every interaction. DSGN’s philosophy is built on being people-centric and fostering trust, with collaboration, unity, and team cooperation encapsulated and emphasised in the company logo.

This collaborative approach allows DSGN to transform its clients’ visions into captivating realities, making each project not just a task but a partnership in creativity and innovation.

Transforming user experiences through the careful planning of innovative spaces whilst drawing on the expertise of its talented team, who believe that understanding clients’ unique visions and requirements is crucial, is what the company excels at. Therefore, it will immerse itself fully in its hopes and aspirations to craft tailored, optimal solutions.

The subsequent construction phase is where creativity meets craftsmanship. Here, carefully designed concepts come to life as the company meticulously manages every detail to ensure no element is overlooked.

Project delivery is designed to be a seamless transition, supported by an unwavering commitment to excellence. The team strives to go above and beyond with ongoing support at every turn, ensuring clients receive lasting value long after the project is completed.

OPERATING WITHIN AN ETHICAL FRAMEWORK

In addition to its commitment to creating elegant design spaces, DSGN is dedicated to environmental, social, and governance (ESG) practices.

To develop robust ESG policies and processes that integrate sustainable and responsible design into its

committed to making taking actions that safety, inclusivity, employees, as well individuals impacted by operations, whilst best interest of also remains mindful service providers contractors uphold these address the social of their employees practices.

Governance

DSGN’s shareholders and senior management team are deeply committed to guiding the business with positivity, integrity, confidence, strategic insight, and professional expertise.

The company is dedicated to aligning its processes, policies, and procedures with its overarching goals, whilst adhering to established management standards and industry best practices.

operations, the company has partnered with Knight Frank Malaysia as a consultant to establish its policy, framework, and strategy. This proactive approach underscores DSGN’s commitment to building a responsible business and promoting sustainable and ethical practices in the industry.

DSGN is committed to minimising its environmental impact by reducing energy consumption, water usage, waste generation, and carbon emissions, whilst simultaneously enhancing sustainable design elements, green spaces, indoor air quality, and overall comfort.

Beyond environmental stewardship, DSGN prioritises people. The company upholds safety, inclusivity, and the well-being of its employees and communities affected by its operations. This unwavering commitment to both environmental and social responsibility serves as a foundational pillar in every aspect of the company’s activities.

The shareholder and senior management teams at DSGN are committed to guiding the business with positivity, integrity, confidence, strategic insight, and professional expertise.

The company demonstrates its dedication by aligning its processes, policies, and procedures with its main goals whilst following established management standards and industry best practices.

THE ACCESS GROUP

The Access Group’s new workspace stands as a testament to innovation and excellence, located within one of Kuala Lumpur’s most iconic landmarks, The Exchange 106. Renowned for its architectural brilliance and prestige, the building provided the perfect backdrop for this significant milestone.

Knight Frank Project Services (KFPS) was proud to deliver comprehensive project and cost management consultancy for this project. Executed in two distinct phases, the development spanned two floors. Each phase demanded meticulous planning and execution to meet The Access Group’s exacting standards and vision.

Given the client was unfamiliar with local construction standards and practices, the team took on the role of bridging this knowledge gap. It ensured every aspect of the project adhered to stringent regulations whilst maintaining seamless delivery from inception to completion.

The successful outcome of this project was made possible through the collaborative efforts of trusted partners and stakeholders. Despite its scale and complexity, the entire workspace was brought to life in seven months, reflecting a commitment to delivering exceptional results with efficiency and precision.

This achievement underscores The Access Group’s dedication to fostering a world-class work environment and reinforces KFPS’ reputation for delivering complex projects with unwavering professionalism and expertise.

allows it to stay ahead of emerging trends, regulatory changes, and evolving client expectations.

By maintaining close partnerships with government agencies, financial institutions, and key stakeholders, it can anticipate market shifts and provide clients with strategic insights that drive smarter investment decisions.

“Ultimately, our commitment to collaboration is about fostering a dynamic ecosystem where innovation, expertise, and efficiency come together to create lasting value for our clients and the industry as a whole.”

FOSTERING A DYNAMIC ECOSYSTEM

ESG, sustainability, and repurposing buildings are hugely important for KFM.

“Sustainability is no longer a ‘nice-to-have’ – it’s a necessity. We integrate ESG principles into our advisory and consultancy services, ensuring sustainability is at the forefront of real estate decisionmaking,” expands de Souza.

Key initiatives include green building advocacy, with KFM actively promoting Leadership in Energy and Environment Design (LEED), Green Real Estate (GreenRE), and Green Building Initiative (GBI) certifications.

The company also implements energy efficiency strategies and measures across commercial buildings and advises on repurposing ageing buildings into sustainable, income-generating assets instead of tearing them down.

Moreover, the company recently launched its ESG consulting arm, helping businesses align their real estate portfolios with ESG standards.

“We believe that sustainable real estate is the future, and we are committed to guiding our clients in making responsible, forward-thinking property decisions,” explains de Souza.

ØRSETD

A significant milestone in 2024 was the successful completion of the Ørsted office in Bangsar South, covering approximately 43,000 square feet across three floors. This modern workspace reflects a commitment to employee wellbeing and operational efficiency.

One of the most distinctive elements is the internal staircase connecting levels 38 and 39. This feature facilitates seamless movement between departments and provides easy access to the cafeteria on the upper floor. The office caters to employee needs with an in-house café, a designated surau for prayers, and a shower room.

The entire project was completed in just three and a half months, and KFPS Services played a pivotal role by providing project management consultancy. This project posed a unique challenge due to its delivery model – unlike the conventional design-and-build approach, the design and contractor teams operated independently. As a result, the project involved extensive coordination, including numerous requests for information, design clarifications, and contractor-supplied shop drawings.

Despite the complexity and volume of variation orders, the project’s success was driven by effective collaboration. The contractor’s commercial team worked closely with KFM and the client, ensuring all issues were swiftly addressed. This proactive communication and agile problem-solving were instrumental in delivering the office on schedule, creating a dynamic and employee-centric environment.

Equally as fundamental to KFM’s core values is the way it treats employees.

The company fosters a culture of continuous growth, collaboration, and recognition, ensuring every team member has the opportunity to excel and contribute meaningfully.

“We know our people are our greatest asset, and we believe that

Beyond professional growth, the company believes in recognising and celebrating achievements through town hall meetings held bi-annually which serve as a platform to keep teams informed, engaged, and aligned with the company vision.

KFM’s Rockstar Awards, meanwhile, spotlight outstanding contributions, ensuring hard work and dedication don’t go unnoticed.

“We also have initiatives such as annual company trips, team-building activities, and social events to help foster camaraderie and a strong sense of belonging, reinforcing our commitment to a positive, people-first workplace culture,” states de Souza.

As KFM continues to look towards the future of the ever-evolving construction industry, it is focusing on expanding its ESG and sustainability services, strengthening its presence in key property sectors, and enhancing its digital capabilities to offer more technology-driven real estate solutions.

“We connect people and property, perfectly,” concludes de Souza.

investing in them is key to our success,” prides de Souza.

To empower its employees, KFM provides structured training programmes, mentorship opportunities, and career development pathways, equipping individuals with the knowledge and skills needed to thrive in an evolving real estate landscape.

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