“We’re committed to invest in research and development in our core and new solutions that will dramatically improve operational efficiency and the customer experience.”
TERESA HARTSAW CEO
Domino’s is at the Heart of Everything We Do
We Design for Domino’s Engage Domino’s Expertise
Integrate New Technologies
Deliver Powerful Insights Support at the Speed of Pizza
Your dynamic Live Agent call center is getting even better with the introduction of Accent Softening. Powered by our partners ePerformax and Call Center Studio, this revolutionary new technology will enable our passionate and dedicated Live Agent team to convert more orders than ever before!
Accent Softening Technology is a cutting-edge Ai that instantly and seamlessly neutralizes Live Agents’ accents in real time, enhancing communication and the overall customer experience.
• Convert more orders
• Maximize profitability
• Improve overall customer satisfaction
With Credit Card Capture technology, improve customer satisfaction with our streamlined, PCI Compliant and worry-free payment process.
“Live Agent doesn’t just handle the dinner rush… it has increased my late night in some locations as much as 20% and my phone ticket was up $4. I have all my stores on Live Agent!”
PAT FARMER Legacy Pizza
Because Agents don’t have to worry about meal production, they can focus 100% of their attention on the customer, providing an attentive, personalized meal ordering experience every time. With Live Agent, we remove the distraction from the store and integrate directly with your OLO, so your team can start digital shoulder surfing even before the order ends and get meals out the door faster.
And best of all, Live Agents are trained to upsell on every order, so you maximize profitability and ensure the best possible experience for your customers.
Get access to all your stores’ Live Agent reporting including orders placed, total order value, average ticket, coupon mix, carryout versus delivery mix and more.
Click the image and listen to how nusutus+ and ePerformax CEO Teresa Hartsaw has brought Domino’s values and culture to the 1,000 person Live Agent call center in the Philippines.
• PCI compliant
• Digital Shoulder Surfing (DSS)
• Integrates with 3rd party providers
• Best-in-class support
• Rigorous training and management
Meet AiVA, our new Artificial Intelligence Virtual Agent – a new Voice Ai that immediately engages with your customer when they call your store.
AiVA can intake customer details and automatically help with many non-order questions or requests, like delivery updates and location details, freeing up your team members to take care of the rush.
The Voice Ai dynamically asks the customer a series of questions, which helps us understand the customer’s intent. This info is passed on to the Live Agent when the customer is ready to order, helping to create the best experience possible.
• Pizza Tracker updates
• Sharing store hours
• Providing order and customer details
• Carryout, delivery and address
• Warm transfers with details to Live Agent
AiVA helps collect a wealth of data, including call intent insights, which can help streamline and improve the customer experience. AiVA is currently in English with other languages planned for the future.
AiVA can transfer the caller to your store team member through the existing nusutus+ telecom ecosystem.
The nusutus+ telecom ecosystem was developed exclusively for Domino’s Franchisees. Designed for high volume environments, it delivers a simple preconfigured, seamless hardware integration with easy installation, custom features and unmatched support ensuring you business stays connected.
• NEW Cloud based solution
• NEW AiVA integration
• Unlimited messaging
• Caller-ID integration
• Call data insights
• Easy to install
• Reduce hardware and lower costs
• Durable and best in class
• One touch call management
• Exclusive AOT tracker display
• Automatically connects the moment an internet outage is detected
• OLO, POS, and phones remain connected
• Pooled data plans and overage alerts
• Crystal clear
• Seamless integration
• Best paired with our LTE Back-up
• Web portal and dashboard
• AOT, Call Duration, missed calls and more
• Retrieve recorded calls from any device
• Monitor fleet activity
• Unlimited access
• Experienced technical support team
• Highly responsive
• Above and beyond problem solving
Trusted in Over 3,000 Stores
PFOS is a powerful software suite that was developed exclusively for Domino’s Franchisees to help better manage operations. PFOS allows you to quickly and securely access and sync Pulse management data from across any size fleet into your back office.
With an easy-to-use control center, PFOS gives you the ability to sync employee data, generate valuable reports, save valuable time and avoid costly payroll mistakes.
• Payroll reconciliation
• Driver audits
• Tips and mileage
• Credit and debit reconciliation
• Deposits
• Keys / missing keys
• Coupons
• Inventory
• Credit card exceptions
“PFOS and TMI reduces labor and payroll risks while streamlining our operations. Our back office uses it every day!”
PAUL MERVINE VP Operations, Jozon Enterprizes Inc.
• Enter employee data once
• Sync employee records across all stores
• Improve efficiency and accuracy
• Save time and reduce legal risk
PFOS seamlessly integrates with 3rd party providers allowing you to share critical employee data safely and securely so you can get payroll done.
• HR and accounting
• Payroll and pay card
