Every Call is Better With AiVA
Meet AiVA
AiVA is a generative Ai Agent that instantly answers every call 24/7, seamlessly integrating with both Live Agent and the nusutus+ Telecom System. AiVA makes ordering easier and more accurate than ever before, getting the customer what they want faster, while significantly reducing call volume to your store so that your team can get more meals out the door.
A More Focused and Productive Team
AiVA answers the calls immediately, reducing non-order calls to the store by 30%. AiVA also gives your customers what they want fast while reducing stress and noise in the store so that your team can focus on the frontline and excel on the makeline.
A Faster and Better Customer Experience
AiVA dynamically interacts with the customer, answering questions and gathering customer details. AiVA then transfers the customer to either the store or to a Live Agent, significantly reducing order time and non-order calls.
Actionable Insights
Every time AiVA interacts with a customer, it captures valuable customer intent data so you can know more than ever before, helping you make critical marketing and operational decisions.
AiVA Makes Live Agent and the nusutus+ Telecom System Better
AiVA with Live Agent
AiVA immediately greets a customer determining if they want to place an order with our Live Agent, answer a quick question like ‘Where’s my pizza?’, or just need to speak to an in-store team member for big orders or other issues.
OR
AiVA with nusutus+ Telecom
AiVA makes the nusutus+ Telecom System better as a stand-alone enhanced solution that can handle the same non-order questions like ‘Where’s my pizza?’. When the customer is ready to order, AiVA simply transfers directly to the store, saving everyone valuable time.
Your pizza is 12 minutes away.
Is this a new or existing order?
Is this for carryout or delivery?
AiVA Can Transfer to Live Agent or to Your Store
AiVA understands the reason for the call, answers questions and then determines the best path for the customer.
Spend More Time on the Makeline
Customers Will Love AiVA’s Speed and Accuracy
Faster and more accurate than a human, AiVA verifies addresses and area deliverability via OLO in real-time, saving nearly 30 seconds from every call. AiVA also provides:
• 100% Answer on Time rate
• Real-time pizza tracker updates
• Real-time store hours
• Delivery availability
Power Better Operations and Marketing
With AiVA’s new dashboard, you will be able to customize local store promotions and have AiVA reference your location and other messaging. You will also have access to insights you’ve never had before including:
• Complete end-to-end call recording and data
• Customer intent and sentiment analysis
• Detailed coupon and order analysis
• Performance reporting
