Lancaster Thriving! Summer 2022

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SUMMER 2022 The Chamber Team Working for You With new President & CEO Heather Valudes at the helm, meet the team that is on a mission to build a thriving community for all! pg. 22 State Budget | pg. 6 Annual Dinner Recap | pg. 9 Reimagining the Workplace | pg. 17


Bringing a world of possibilities to Lancaster. At Penn Medicine Lancaster General Health, we’re leading with advanced medicine. From groundbreaking treatment for blood cancer to revolutionary vaccine technology. From local clinical trials for advanced heart care to bringing the only proton therapy center in the region for cancer treatment. We bring a world of possibilities to Lancaster, because Lancaster means the world to us.

View Past Issues at Spread the Word #LCThriving #LancasterThriving #HoffPubs #LancChamber FIND US ON: 22 The Chamber Team Working for You The new President & CEO of the Lancaster Chamber, Heather Valudes, is dedicated to leading the Chamber team focusing on the strategic priorities that the Board enacted at the beginning of the year. Meet your Chamber team committed to the sustainability and prosperity of Lancaster County through business and community success. 9 Annual Dinner Recap Take a look back at the Lancaster Chamber’s 150th Annual Dinner and relive that historic event! 17 Reimagining the Workplace: Revitalizing Dignity in Work Takeaways from keynote speaker Bryant Ambelang, CEO of Silver Ventures, at the Reimagining the Workplace event, on his learnings in the pursuit of dignity in the workplace. 6 State Budget Makes Historic Investments to OpportunityIncrease in Lancaster County Senators Ryan Aument & Scott Martin discuss the CNI tax rate reduction and other aspects of the recently passed state budget that positively impact Lancaster County. Contents 28 // Out & About Member Ribbon Cuttings & Grand Openings 32 // Lancaster UpcomingChamberEvents 34 // Lancaster Chamber Member Anniversaries COVER PHOTO Lancaster Chamber team members. Location: Calvin G. High Pavilion, Greenfield Corporate Center, Lancaster, PA. Pictured on Cover: (left to right, front row) Javar Colon, Abby Williams, Annette Auchter, Melissa Lewis, Heather Valudes, Justin Johnson. (left to right, 2nd row) Julie Houck, Tom Finger, Tom Wallace, Molly Crouser, Ashley Glensor. (left to right, back row) Juliane Flood, Steve Progin, Yolanda Brown, Sandi Thompson.

President & CEO of the Lancaster Chamber

A Letter from Heather Valudes

A constant that holds steady is that the Chamber is a vital organization serving as the voice of business, providing impactful events, programs, and trainings, and helping to shape the thriving community that we proudly call home. We are fortunate to have leaders, business owners, educators, and community members who share in our gratitude for our history and excitement for the future. And through all of this, our Members have been essential to our mission, and their continued support ensures that the Chamber will be here for the decades to come. Our mission – to create the environment, facilitate partnerships, and lead on issues that elevate business success – stands on the core principles that were in place at our formation. And our business community, members, Board of Trustees, and staff are committed to ensuring Lancaster County’s success through our strategic Inplan.this issue, we highlight the core elements of that plan: Public Policy, Workforce, Business Solutions, Diversity, Equity, & Inclusion, and Chamber Excellence. And we highlight the team at the center of it all! You’ll get to know each staff member and how they are helping to facilitate implementation of the priorities and to support the current and future needs of the business Ascommunity.webegin our next 150 years, we look forward to gathering new perspectives, supporting longestablished and newly formed

4 | LANCASTERTHRIVING! | Summer2022 2022 has been a monumental year for the Lancaster Chamber – we are celebrating our 150th anniversary and highlighting the stories of businesses in our community that have shaped who we are today, we are in the first year of a three-year strategic plan focused on delivering on our mission and vision, and we’ve been navigating a leadership transition as our long-time President & CEO, Tom Baldrige, retired in June after 22 years of dedication to the Chamber and Lancaster County.

President & CEO, Lancaster Chamber 5 The opinions expressed in this material are for general information only and are not intended to provide specific advice or recommendations for any individual. Publishing Group Graphic Designer: Jeni Rathman Photo Credits: PhotOle’ Photography Thriving! Editorial Advisory Group Adam Aurand School District of Lancaster Sherry Bolinger Hoffmann Publishing Group, Inc. Carol Gifford, VisionCorps Scott Fiore, TriStarr Staffing Larry Guengerich, Landis Communities Alexandra Henry, LNP Media Group Tracy Hoffmann Hoffmann Publishing Group, Inc. Alison van ArmstrongHarskampFlooring EDITOR & CONTENT MANAGER: Justin W. Johnson Communications and Marketing Director, Lancaster jjohnson@lancasterchamber.comChamber ASSISTANT EDITOR: Ashley Glensor Programs & Marketing Specialist, Lancaster aglensor@lancasterchamber.comChamber COMMUNICATIONS & MARKETING INTERN: Domenica Martello ©2022 All rights reserved. No portion of this publication may be reproduced electronically or in print without the expressed written permission of the publisher. Lancaster Thriving! is published quarterly by Hoffmann Publishing Group, Reading, PA • HoffmannPublishing.com610.685.0914 For Advertising Opportunities: Sherry@Hoffpubs.com717-979-2858 or 610-685-0914Alicia@Hoffpubs.comx210or Sales@Hoffpubs.com610.685.0914x1 Lancaster Thriving! Magazine Online at businesses, and meeting employers and employees where they need us. Our legacy demands it; our county requires it. We will continue working toward our mission and vision – and we hope you will join us! If you aren’t a member yet, consider joining the Chamber and share new ideas. Take a moment to review our calendar for ways to engage, become a Chamber volunteer, and Think Local by supporting our member companies with your business. We believe that Lancaster County thrives when business thrives. By working together, strategically, we all share in the responsibility of creating economic success and living into our vision that Lancaster County is a thriving community for Sincerely,all!

very year, we fight to ensure the voices of Lancaster County residents are heard in Harrisburg when negotiating our state’s budget. We’ve focused on ensuring the services our constituents rely on can continue without adding to their economic troubles with a tax hike or onerous regulations.

This year was no different – we held the line and prevented tax increases; we increased funding for programs to help our most vulnerable residents during this period of historic inflation; we protected our state from potential future economic downturns by adding money to our Rainy Day fund; and we invested in the future of our Commonwealth and its residents by rejecting inflationary policies and band-aid solutions that don’t target the root causes of the economic troubles facing Pennsylvanians. In short, this budget plan will give Lancaster County residents relief today and it will position them for success for generations to come.

Specifically, the budget included a version of a proposal we’ve championed to cut the Corporate Net Income (CNI) tax rate from 9.99% to 8.99% and created a phased reduction to 4.99% by 2031, moves designed to attract employers and residents to Pennsylvania. To better prepare Pennsylvania students to fill these job openings, the budget also included another proposal that would establish a commission to redesign the state’s education system with the needs of these rising industries in mind.

Likewise, redesigning our education system to align the skills taught in our schools with the future needs of our job market will enable our students to go on to enjoy fulfilling work, stable incomes, and lifelong careers.

Together, these proposals will position Lancaster County residents and job creators for growth, upward economic mobility, and competitiveness. Lowering our Corporate Net Income Tax will bring more high-quality jobs to our local communities, raise worker wages, elevate home values, and increase economic opportunity for Lancaster County residents in every class, sector, and corner of the county.


FEATURE State Budget Makes Historic Investments to Increase Opportunity in Lancaster County E stored and uniqueCrimeassetsriskimportantexposureincreasedelectronicallytransferredtodayhasbusinesses’potentialtocyberincidents.It’stounderstandyoursoyoucansafeguardyourwithCyberLiabilityandInsurancethatfitsyourbusinessneeds. Safeguarding Your Employees, Protecting Your Business Cyber it’sdiscretionaryisinsuranceliabilitynolonger–necessary. Protecting What Matters To You® 717-560-1919 commercial-insurance RISK MANAGEMENT | PERSONAL INSURANCE COMMERCIAL INSURANCE | GROUP BENEFITS

BY SCOTT MARTIN, State Senator (R-13). Contact Scott smartin@pasen.govat



Students of charter and cyber charter schools are now allowed to enroll in concurrent college courses through an institution of higher education, and the missions of both Millersville University and Thaddeus Stevens College have been strengthened as a result of the investments made in this also fought to establish a landmark Clean Streams fund which dedicates $220 million to clean up rivers and streams damaged by decades of pollution. The fund will support a new statewide Agricultural Conservation Assistance Program that will greatly assist our farmers. Overall, this budget makes wise investments in the future of Pennsylvania’s economy, education system, and environment that will allow Lancaster County residents to experience earned success and upward mobility.

BY RYAN AUMENT, State Senator (R-36). Contact Ryan ryanaument@pasen.govat

The budget also included historic investments in Pennsylvania’s students that will particularly benefit Lancaster County public schools and prioritize student safety, resiliency, and educational achievement after years of pandemic-induced learning loss.

The Education Improvement Tax Credit (EITC) and Opportunity Scholarship Tax Credit (OSTC) programs also received increased funding by an unprecedented $125 million to ensure more students can learn in the educational environment that best suits their individual needs.

8 | LANCASTERTHRIVING! | Summer2022 ADAMS • CUMBERLAND • FRANKLIN LANCASTER • LEBANON • YORK Keeping your employees we at work. Call us today to learn about our continuum of employer solutions. (888) 949-9882 | You can count on the experience and expertise of WellSpan as your trusted healthcare partner. Occupational Health Workforce Injury Onsite and near-site clinics Online Urgent Care Wellness EmployeeServicesAssistance Program Telehealth & Digital Care Medical Bene ts

Photos taken by PhotOlé PresidentsPhotography&CEOsof the Lancaster Chamber, Tom Baldrige & Heather Valudes On Thursday, June 23, 2022, nearly 2,000 people gathered to celebrate Lancaster County business and community at the Lancaster Chamber 150th Annual Dinner– and what a celebration it was! We can’t thank you enough for your support of the Lancaster Chamber and the work we do on behalf of the business and greater community – for the last 150 years and the next 150 years! LT 150TH LANCASTER CHAMBER ANNUAL DINNER A Look Back at A Historic Night Small Business Person of the Year Award - Jeffrey P. Ouellet, Managing Partner, Appel, Yost & Zee LLP ATHENA Award - Vanessa Philbert, CEO, Community Action Partnership of Lancaster County To view all the photos from the 150th Annual Dinner Photo Album scan the QR Code.

10 | LANCASTERTHRIVING! | Summer 2022 Visit Us Learn more about our variety of living choices for those aged 55+. We have felt so fortunate. The way staff members and residents help one another - it’s a joy to see. And there’s real joy when we can help others. This is whatmeans!community - Doug & Diane 717.381.3500 • Commercial Roofing Professionals 801www.moserroofingsolutions.comRohrerstownRoad,Suite100,Lancaster,PA17601(717)696-1175YOURROOFPROTECTSYOURBUSINESS.WEPROTECTYOURROOF. PHYSICAL ADDRESS: 1032 New Holland Ave, Bldg 16 Lancaster, PA 17601 MAILING ADDRESS: 753 Rosemont Drive Lititz, PA facebook:www.weaverassociatesinc.com17543P:717-394-5009F:717-560-9742@weaverassociatesinc Dedicated to Exceeding Expectations! Dedicated to Exceeding Expectations! Get to know us! Weave got your back! 1999 ESTABLISHED LOCALLY OWNED & OPERATED We help people put ink on paper! We can supply the printer/copier, paper & ink, Or we can print it for you! “Looking for new clients? Our readers are disposabledecisioncommunity-mindedactive,makerswithincome.” Alicia M. Lee Regional Media Sales Executive*210 Publishing Group DID YOU MISS THE EVENT? Scan the QR Code to relive that night and watch the Annual Dinner opening video, award winner videos, and others. Q&A with Keynote Speaker Jon Meacham The Lancaster Chamber Staff Exemplar Award - Steve Geisenberger, Walz Group Catalyst Award - S. Dale High Opening Music provided by Music for Everyone & Big Boy Brass. (Learn more about the Music for Everyone Program in article on page 14.)


Baldrige’s final speech as CEO & President of the Lancaster Chamber

12 | LANCASTERTHRIVING! | Summer2022 Recent Winner! Keynote Speaker: Community Action Partnership of Lancaster County ATHENA AWARD ,CEO Register & Learn More atRegister & Learn More

WE FOCUS ON FOUR PILLARS TO ACHIEVE OUR MISSION AND VISION: We focus on EDUCATION, because every issue we face as a community is becoming more complex and research tells us that music is the most effective tool to teach creativity. Music is more than music. It is math, science and reading. Our instrument grants, instrument repair program, MFE in the Schools, Summer Camp and After School program have created access to an active music life for thousands of kids. We focus on COMMUNITY BUILDING, because nothing brings people together better than music. The Keys for the City and Music Fridays bring people together to create thousands of magical musical memories and encourage our communities to appreciate and celebrate the power of music. The MFE Community Chorus and the Ukulele Uprising bring folks of all backgrounds together in the common love of singing and playing.

Music for Everyone’s mission is to cultivate the power of music as an educational, community building and public health tool to transform lives, schools, and communities in Lancaster County. Since 2006, MFE has provided over $3 million in instrument grants and program support to all 17 school districts in Lancaster County. This amounts to 11,501 instruments, 5,393 students receiving mentor support, repairing over 2,000 instruments and providing scholarships to 53 music education students. Why do we do this? Because we envision a community where everyone has access to the transformative power of music.

Music is More Than Music


14 | LANCASTERTHRIVING! | Summer2022

We focus on WELL BEING. Music’s helping and healing power is unparalleled. MFE understands the benefits music has for individuals struggling with mental health issues and other health concerns. Our Music for EveryVet program is helping hundreds of veterans cope with PTSD, isolation or addiction by providing them music as an outlet for expression. Our community percussion drum circles are helping our senior citizens, and individuals suffering dementia, giving them a chance to fellowship with each other and have fun. We focus on EQUITY. Music levels the playing field. Music gives voice to the voiceless and ears for all to listen. Music celebrates the diversity of our community and provides platforms for us to appreciate everyone’s contributions to our community. MFE’s Songs for Justice project has raised awareness to issues of justice and equity through the power of for more information. If your company or organization would like to learn more about corporate giving, sponsorships or EITC tax credits, please call MFE at 717.871.7804 for more information. In the meantime, Lancaster, Play on! Ya’ll sound great. LT

BY DEB ROHRER, Director of Development, Music for Everyone Contact Deb deb@musicforeveryone.orgat

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is defined as, “that which has no price.” At NatureSweet, Bryant was challenged with increasing productivity under very difficult conditions – high employee turnover and high absenteeism. Bryant engaged his employees to provide them the opportunity to earn more money. How much? Enough to buy their own house. By unleashing the power of his people, NatureSweet was able to increase their productivity by 300%, and their employees and community benefitted. Bryant challenged their employees with productivity goals and rewarded them. They weren’t given the money; they earned it!


Reimagining the Workplace: Revitalizing Dignity in Work

n April 7th, the Lancaster Chamber and True Edge Performance Solutions co-sponsored an event at Spooky Nook Sports to focus on the topic of dignity in our workplaces. Bryant Ambelang, CEO-Silver Ventures, was the keynote speaker, and is recognized for leading NatureSweet as the groundbreaking leader of the fresh produce industry driven by unleashing the power of people.

A fantastic executive panel from local companies – Genise Wade (CHRO-Wenger Group), Jason Hollinger (President/ CEO, Four Seasons), and Joshua Funk (President/CEO, TFB Hospitality) and moderated by Rob Skacel, CEO, True Edge Performance Solutions - shared their perspectives as well as answered questions.

Bryant started his presentation by sharing a letter that his father’s company’s CEO sent him when he was a week old; a powerful example of caring and showing dignity to his Dignityfather.

Leaders need to prioritize setting the tone of organizational culture The only real asset of a company (or society) is its people Profit is a measure of sustainability – it is not a purpose. Profit is a means, but not the end goal. Listen to each individual’s request seriously – especially on compensation.

There is no such thing as a company. There are individuals who form a society we call a company and take ownership for decisions.

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Character is what I do without thinking … Culture is what an organization does without thinking Celebration is to companies what holidays are to societies. Don’t tolerate Leadership that doesn’t celebrate Let employees figure out how best to celebrate making about something involved in

— Finding efficiencies is a form of creativity

Do not aim at doing the right thing – aim at becoming the kind of person who naturally and with ease does the right thing.

LANCASTER CHAMBER – FOLLOW-UP Our local panel weighed in with these key nuggets of wisdom: • Employees are emphasizing different benefits: — More flexibility / work-life balance — Demonstrated growth and development; Promote from within — Are we valuing our employees by

bigger than themselves — Feeling Empowered and

Bryant went on to share his learnings in the pursuit of dignity in the workplace: “The purpose of business is to create a customer” -Peter—DruckerBryant stated that the first customer is the person standing right next to me. Let’s treat our employees well with dignity.

BY STEVE ERB, Senior Consultant, True Edge Performance Solutions Contact Steve serb@trueedgellc.comat

your company: — Belief in Leadership — Connection to each other and

Work is a form of creative expression, and we are all called to create.

them wait for medical benefits? • What factors do employees love

decision-making • Key indicators of good leadership include: — Focus on long-term outcomes — Truly care for the organization — Humility and curiosity to continue to grow and develop • You need to value and have a relationship with all levels of employees • Continue to develop yourself as a leader and focus on developing others in your organization • Make Communication a Priority across your organization LT



On July 22, 1 872 at the Coo per Hotel in Downtown Lanca s ter, a group o f businesspeople m et and creat ed what we k no w of today as the Lancas t er Chamber. On, F riday, July 22 , 2022, 150 yea rs to date, w e celebrated Founder’s Day w ith Lancaster County and its business comm unity, startin g with the open ing of the 150 th Celebrati on Art Exhibitio n s howcasing 14 local artist-commissioned works and their interpretatio n of business across Lanca s t er County. T hen the nig ht continued with a progressive mixer along King’s Street with r estaurant par tners Annie Ba iley’s Tell us360, The Exc ha nge at the Lan caster Marriott at P enn Square,and Bar 1888 a t Southern Marke t. Thank you a lso thank all t hat joined us for our 150th ye ar celebration that evening ! JULY 22, 2022 the photosfrom the Lancaster Chamber Founder’s DayPhoto Album scan the QR Code.

19LancasterChamber.com19 | LANCASTERTHRIVING! | Summer2022

20 | LANCASTERTHRIVING! | Summer2022 Visit The Gallery @ 115 East King Street and experience a visual interpretation of business across Lancaster County, past and present, through photography, sculpture, and paintings from 14 Local Artists! LEARN MORE AT LANCASTERCHAMBER.COM/150. photosDaythe

LANCASTER CHAMBER Celebrating 150 years of impact! We wouldn't exist without the continued support of our business community. We hope you will engage in our celebration this year! Thank you to our Presenting Sponsor of the 150th Anniversary, High Companies! ...and don't forget to connect with us on social! ATTEND AN EVENT OR PROGRAM Scan the QR to check out our calendar! TELL US YOUR STORY Our history, is your history - tell us about your company! Scan the QR code to take a short survey and to be spotlighted on Chamber social media! READ OUR THRIVING! MAGAZINE Scan the QR code to check out our 150th Anniversary: Special Edition of Thriving! Magazine. VISIT OUR 150TH ANNIVERSARY CELEBRATION PAGE AND CHECK OUT THE HISTORY TIMELINE Scan the QR code to view our 150th Anniversary page and to explore the full interactive history timeline or visit:

22 | LANCASTERTHRIVING! | Summer2022 THE CHAMBER TEAM Working for You! Meet the many faces of the Lancaster Chamber. We are passionate about cultivating a thriving community for all in Lancaster County, and look forward to what’s ahead for the Chamber. We are committed to a culture of service, maximizing connections to accelerate growth, approaching community challenges with a solution-focused mindset, and leading opportunities on behalf of the business community. Learn a little more about our roles below!

In this role, Molly is responsible for the Chamber’s signature events like State of the County and Annual Dinner, as well as collaborating on events, programs, and initiatives that support the strategic direction of the organization. Molly is also responsible for the development and sales of sponsorships and representing and building relationships with strategic community partners. Molly cohosts the “What’s on Tap, Lancaster!” podcast.

ANNETTE AUCHTER Print Room & Operations Coordinator In this role, Annette provides exceptional value as a member of the print room staff servicing the Chamber, all building tenants, and outside organizations. She supports internal operations regarding the Chamber, building tenants, and the business center at 115 East King.

TOM WALLACE Business Development Director, Leadership Team Tom is responsible for leading the strategic vision of business development and member relationship activities of the organization. He is also responsible for managing the Chamber’s Value Add and Ambassador programs.

JAVAR COLON Business Development Specialist

MOLLY CROUSER Events & Partnerships Manager

STEVE PROGIN Finance Director, Leadership Team As Finance Director, Steve oversees the fiscal operations of the Chamber, including the Foundation and Biz-Corp with value-adds – this allows the team to track the strategic initiatives of the organization to allow the Chamber to better serve the needs of the business community.

HEATHER VALUDES President & CEO, Leadership Team

JUSTIN W. JOHNSON Communications & Marketing Director, Leadership Team Justin develops and implements a comprehensive communications and marketing strategy for the organization, focuses on storytelling to illustrate the Chamber’s mission and strategic priorities, and refines and implements the Chamber brand to ensure cohesion across all communications and marketing efforts.

Javar is responsible for the overall growth and retention of the Lancaster Chamber’s Membership and Investment model. By leading with the Chamber’s mission, Javar cultivates new relationships, stewards existing relationships, and delivers exceptional value and customer service to all Lancaster Chamber Members, Non-Members, and businesses in the community.

Heather Valudes became the President & CEO of The Lancaster Chamber the end of June 2022. Heather recently served as the Vice President of the Lancaster Chamber. She joined the Chamber in 2011 as the Advocacy Director with a focus on government affairs and community impact. Since that time, she has continued to advance that work while also leading events and programs strategy and engaging in the overall operations and strategic direction of the organization.

YOLANDA BROWN Office Manager In this role, Yolanda oversees Human Resources including benefits administration and organizational culture, day-today internal operations functions, acts as a liaison for volunteers, and coordinates administrative components for senior leadership.

JULIE HOUCK Staff Accountant

Being part of the Chamber is being part of something bigger – a network of businesses and organizations looking to make a difference in Lancaster County, connect with each other, gain resources, and share knowledge. Members not only make sustainable impact on the future of our County, they also receive access to exclusive resources and cost-savings programs to ensure growth and success.

Print Room & Operations Manager

To learn more about the benefits of Membership reach out to Tom Wallace, Business Development Director,

Julie is responsible for daily accounting support for the Lancaster Chamber and its affiliates while also providing accounting work for Lancaster City Alliance, Leadership Lancaster, Economic Development Company of Lancaster and Central Penn Business Group on Health.

In this role, Juliane is responsible for managing and organizing our Inspire Lancaster Program, Educator Industry Tours, and ESports Mentorship Program.

Are you a member of the Lancaster Chamber?


Learn more at


JULIANE FLOOD Inspire Lancaster Coordinator

ASHLEY GLENSOR Programs & Marketing Specialist


As part of our 150th anniversary celebration at the Lancaster Chamber, if you become a Member now, you will receive an exclusive 150th Anniversary New Member Starter Package. You will have the option to choose a variety of resources and/or programs for free—up to $150 in value!

Ashley serves as the Programs and Marketing Specialist at the Lancaster Chamber. Ashley develops strategic programming related to workforce development, best business practices, networking, and strengthening the talent pipeline, including career exploration, mentoring, and niche communities: the Chamber’s Young Professionals Network and Women in Business. Ashley writes and cohosts the “What’s on Tap, Lancaster!” podcast.

$150 for 150 Years: Membership Special

Tom supports all internal operations of the Chamber including but not limited to: assisting with the creation, preparation and mailing of Chamber publications and direct mail pieces; providing the materials and ancillary support to the staff to help them accomplish their scope of work; and maintaining the appearance and readiness of the facility for internal and external users.

Young Men Discovering Paths Mentoring Programs.



Abby provides support for the Chamber’s programs and events by handling attendee registration and invoicing, post-event reconciliation, and providing pre-, during, and post-event logistical support. She also handles networking events, professional development, Leadercast, Industry Tours, and other events. She serves as a primary point of contact for Chamber members and the community. LT

MELISSA LEWIS Customer Experience Specialist Melissa is responsible for delivering superior customer service to Chamber members, the business community, and internal staff. She is the primary point of contact for members, and callers. Melissa also provides support for the President/CEO and the as well as manages all THOMPSON Program Manager Sandi leads, directs and manages and


meeting room reservations and rentals. SANDI


ABBY WILLIAMS Programs & Events Coordinator

volunteer groups involved in accomplishing the scope of responsibilities for successful implementation of programs, events and resources for the NxtGen Young Women

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We have designed the Lancaster Chamber Emerging Leadership Development Training series with you in mind. We invite you to invest your time, energy, and money in a learning and growth opportunity that will help equip you at this stage of your development as you seek to inspire yourself and others to greater levels of effectiveness on your life-learning journey.



As emerging leaders, it is vital to start with why. If we have a desire to inspire ourselves to greater levels of effectiveness, and inspire those around us, always start with why. Ask the important why questions: why take the time, invest the energy, and spend the money to participate in the Lancaster Chamber Emerging Leadership Development Training Undoubtedly,series?

Emerging leaders are often left to determine how to navigate their own personal and professional development.

wrote the now business classic, Start with Why. Sinek says exploring and understanding “the why” is the thing that inspires us and inspires those around us.

In day-to-day reality, your workplace may or may not afford you the opportunity to work with an experienced and effective leader/manager/executive. Your organization may not provide formal internal growth and development opportunities. You may not be the beneficiary of an experienced leader/manager/coach who spends intentional time with you monthly, discussing your present and future roles, clarifying your development objectives, and engaging in giving and receiving productive feedback.

Questions abound on how to contribute to your team in a confident manner when you think or feel like you may not be competent due to any number of factors, such as age, formal education, certification, level of experience or tenure.

As you consider learning and growth opportunities, you may be asking yourself the why-question. (Cue the Backstreet Boys here!) I heard a speaker a number of years ago that said, “If we want to avoid heartbreaks and mistakes, we can learn from the wisdom of others or learn from making our own mistakes.” Frankly he shared, “I’d rather learn from the mistakes of others, it’s less

Please, Tell Me Why...


emerging leaders face unique opportunities and challenges in their role to help create environments where team members can be and become the most effective versions of themselves. If one has a desire to help others be and become the most effective version of themselves, the leader has a responsibility to demonstrate a commitment to their own personal and professional Nodevelopment.matterwhat age or stage of life you find yourself, leaders are lifelong learners who recognize investing the time, energy, and money into learning opportunities is the gateway to being and becoming more effective.

During the series we will examine how confidence can be grounded in a healthy belief in your potential and in your willingness to develop your characteristics as you acquire skills and gain experience. Our effectiveness is a sum total of our life, vocational, and educational experiences each day. Developing ourselves is a lifelong habit and discipline that can be cultivated if we have a desire to expand our capacity to be effective. BY LAURA L. SCHANZ, Senior Consultant, Laura Schanz Consulting Associates, LLC Contact Laura laura@lauraschanz.comat 50 t h A N N I V E R S A R Y D I N N E R O C T O B E R 2 0 2 0 2 2 | 6 : 3 0 P M | S H A D Y M A P L E Chris Nikic J o i n u s i n c e l e b r a t i n g F r i e n d s h i p C o m m u n i t y ' s 5 0 t h A n n i v e r s a r y b y e n j o y i n g a d e l i c i o u s m e a l a n d l i s t e n i n g t o a n i n s p i r a t i o n a l m e s s a g e b y C h r i s a n d N i k N i k i c . C h r i s , a t 2 1 y e a r s o l d , h a s s e t a G u i n n e s s W o r l d R e c o r d o f b e c o m i n g t h e f i r s t p e r s o n w i t h D o w n S y n d r o m e t o c o m p l e t e a 1 4 0 6 m i l e I r o n m a n C h r i s a n d N i k a r e a l s o t h e A u t h o r s o f 1 % B e t t e r : R e a c h i n g m y F u l l P o t e n t i a l a n d H o w Y o u C a n T o o W i t h t h e h e l p o f h i s d a d , C h r i s i n s p i r e s o t h e r s t o p e r u s e t h e i r d r e a m s ! FriendshipCommunity net/50thAnniversaryDinner cwhite@friendshipcommunity net or (717) 656 2466 Reserve your seats today! The subject matter we will explore, tools we will utilize, and strategies we will delve into include: SESSION 1: Theme: The Competence/Confidence Equation Focus: Self-Awareness/Self-Management SESSION 2: Theme: Exploring & Navigating Change Effectively Focus: Understanding the Traits of Change Readiness SESSION 3: Theme: Embracing a Leadership Mindset Focus: Exploring the 12 Tenets of an Effective Leader SESSION 4: Theme: Strengthening Each Link on Your Team Focus: 1-1 Coaching/Develop Yourself – Develop Others Lancaster Chamber Emerging Leadership Development Training series will also include the opportunity to complete a Change Ready Profile as one of the added value learning tools to help increase self-awareness as it relates to each participant’s level of change readiness. Leaders “go first” and as emerging leaders we encourage you to take initiative, display courage, and use wisdom as you navigate your role. We are excited to welcome emerging leaders with a desire to be and become more effective as their “why” and we would love to have you join us as you seek to inspire yourself and others! If you have any questions about the Lancaster Chamber Emerging Leadership Development Training, please contact Ashley Glensor at aglensor@lancasterchamber. com or (717) 696-6240. LT

28 | LANCASTERTHRIVING! | Summer2022 DUCKLINGS EARLY LEARNING CENTER/DAYCARE 3101 Yellow Goose Road, Lancaster, PA MEALS ON WHEELS OF LANCASTER 1411 Columbia Avenue, Lancaster, PA KELLER WILLIAMS ELITE 5139 Main Street, East Petersburg, PA EpitomeFIT 313 W. Liberty Street, Lancaster, PA CASA OF LANCASTER COUNTY 120 N. Shippen Street, Lancaster, PA DRAYER PHYSICAL THERAPY 340 Hartman Bridge Road, Ronks, PA J. HILBURN 34 N. Queen Street, Lancaster, PA JACKPOT CERAMICS Kitchen Kettle Village, 3529 Old Philadelphia Pike, Intercourse, PA COMMUNITY FIRST FUND CREDIT UNION 51 S. Duke Street, Suite 400, Lancaster, PA GRAND OPENINGS & RIBBON CUTTINGS out& ABOUT FASTEST LABS OF LANCASTER 1689 Crown Avenue, Suite 4, Lancaster, PA ELEANOR HOME HEALTH AGENCY 131 E. Grant Street, Lancaster, PA ELUME HOLIDAY INN’S IMPERIAL TERRACE 26 E. Chestnut Street, Lancaster, PA SKYLINE CAFÉ Park City Mall, Center Court, 142 Park City Center, Lancaster, PA CHARLES F. SNYDER FUNERAL HOME 2421 Willow Street Pike, Willow Street, PA THE STAUFFER SPRING HOUSE AT HOMESTEAD VILLAGE 1800 Village Circle, Lancaster, PA JAMES STREET MEDSPA 459 N Prince St, Lancaster, PA CURALEAF 1440 Manheim Pike, Lancaster, PA

• Workplace diversity generates higher job acceptance rates

is Now!

• Inclusive companies are 1.7 times more likely to be innovation leaders in their industry

Making your workforce more diverse and providing a truly inclusive culture is not only the “right” thing to do, but it is the “necessary” thing to do if you want your business to continue to succeed.

Data shows……

Since the murder of George Floyd in May 2020, and the resurgence of the Black Lives Matter movement, the words “diversity” and “inclusion” have been the “buzz words” of our country. With great intention, many businesses in Lancaster made a commitment to diversity and inclusion in the workplace. What do these words really mean? Where do you begin? How will this impact your business? Why is it important to start this work right now? As a leader and manager what exactly can you do? Get answers to these questions and more by attending the DEI Academy through the Lancaster Chamber.


• Companies with more diverse management teams have 19% higher revenue

• Diverse companies are 70% more likely to report that the firm captured a new market

Furthermore, the transformation to a more diverse and inclusive workplace is a journey, and not a destination. It takes time. Time we really don’t have. The US Census shows that in the United States and Lancaster County, the white population is declining, while the Black, Hispanic and Asian populations are growing. By 2045 Whites will be the minority, and long before that Whites in the workforce will be the minority. Between now and then the consumers you serve will change and so must your employees and your culture (if you want to keep those So,employees).whatdoes this mean and where do you start? Hiring a more diverse workforce may take time (there are only so many workforce openings at a given time), but believe it or not, that’s the easy part. The goal is to align your workforce with the markets you serve. If you can’t find “qualified” diverse candidates, you may be looking in the wrong places. If diverse candidates are not being offered jobs, you probably have bias in your hiring process. The Time


LT “We connect advertisers to consumers within the respective communities where they live, work and play.” Tracy Ho mann tracy@ho*201 “Looking to grow your business? Connect with our engaged, communityminded readers.” Sherry RegionalBolingerMedia Sales Executive sherry@ho “Looking for new clients? Our readers are active, didcommunity-mindedecisionmakerswithsposableincome.” Alicia M. Lee Regional Media Sales Executive alicia@ho*210 “We’re building better communications and consumer connections every day. See how we could help you!” Carl K. RegionalRosenbergerMediaAccount Executive carl@ho*204 Publishing Group Publishing Group Publishing Group Publishing Group

We have been serving small businesses with long-term commitment PODCAST PODCAST Listen LNow! isten Now!

Bottom line, EVERY EMPLOYEE needs to feel a sense of belonging at work (security, support, and appreciation). This may sound easy, but it’s more complicated than you might think because as humans we are usually unaware of our exclusive views and behaviors. We all start with a sense of ourselves based on our experiences and identities; some we are born with and others acquired. Our identities lead to unconscious/ unintended biases. This is inevitable, as our brain MUST take shortcuts and label things to process all the information we take in every day! If this bias goes unchecked, we unintentionally act in limiting and harmful ways (think microaggressions). As a result, your diverse employees will withhold ideas, become disengaged and, inevitably, they’ll leave.

To retain employees, Dais has developed “Bias Interrupters.” These are individual, workgroup and leadership behaviors and norms as well as changes in hiring and retention policies and procedures that when implemented result in an Inclusive and belonging culture and ultimately lead to high employee engagement and business growth. Is your company ready to get started? If you are a manager, leader, or part of your human resources department, sign up for the DEI ACADEMY class today. In these four training sessions of three hours each, you will learn more about the concepts in this article. In addition, you will learn how to set a baseline for diversity and culture. From there you will develop your 3-, 6-, 9- and 12-month plan to execute bias interrupters and get started on your journey to a diverse and inclusive culture. And then watch your business flourish!

BY LAURIE CUBELL, Consultant, Dais Contact Laurie lsisraelcubell@comcast.netat

To get the full benefit from your diverse workforce (“high performance zone” environment) it is critical to have an inclusive culture… one that allows everyone to be their true authentic selves and voice their differing perspectives and opinions without fear of retaliation or rejection.

32 | LANCASTERTHRIVING! | Summer 2022 AUGUST2022 30 Wake Up to the Issues: Broadband Infrastructure 30 Small Business Series: HR/Talent Recruitment [Virtual] OCTOBER2022 4 Women In Business (WIB): Professional Women’s Forum 4 Mental Health Series [Virtual] 10 Sales Growth Academy 11 Excellence Exchange: Employee Ownership 11 New Member Orientation [Virtual] 13 YPN: Morning Buzz 25 Small Business Series: Cybersecurity/Data Privacy [Virtual] 26 Publication Launch Party 27 INDUSTRY TOUR – Kegel’s Produce TBD — October Consortiums NOVEMBER2022 1 Women In Business (WIB): Roundtable 3 Energy, Environment, Health, and Safety Roundtable 8 New Member Orientation [Virtual] 10 YPN: Leadership Accelerator: Communicating Brand with Photole 15 HR Roundtable 16 MIXER: Janus School 17 WIB: Lattes and Leadership: Finding Your Voice 17 Agricultural Industry Banquet 29 Small Business Series: Taxes for Small Business [Virtual] DECEMBER2022 6 GET CONNECTED! 6 Mental Health Series [Virtual] 6 Women in Business (WIB) Connect 8 YPN: HOLIDAY MIXER 13 YPN: Community Leaders Forum 13 New Member Orientation [Virtual] 14 Excellence Exchange 20 SBS: Ask An Attorney [Virtual] TBD — Economic Forecast Breakfast TBD — MIXER SEPTEMBER2022 8 SELLING SERIES: How to Sell in a Virtual World [Virtual] 8 Women in Business (WIB): Connect — Waltz Vineyards 13 Diversity, Equity and Inclusion (DE&I) Academy 13 New Member Orientation [Virtual] 14 YPN MIXER: Pop Up Lancaster Beer Gardens 15 YPN Leadership Accelerator 20 HR Roundtable: Work-based Learning 21 INDUSTRY TOUR — Penn State Health Lancaster Medical Center 21 MIXER: LancasterHistory [150th Anniversary Special Event] 22 15 in 15: Upskilling and Reskilling [Virtual] 27 SBS: The Importance of Language Services [Virtual] 30 GET CONNECTED! Upcoming Lancaster Chamber Events Mark your calendars and register for these upcoming Chamber events! Mailed directly to more than 4000 Lancaster County business owners, C-level decision makers, civic, social and municipal community leaders, and into hundreds of high-traffic locations throughout the county, Lancaster Thriving! promotes business and entrepreneurship through content focusing on transformative industry and community news and ideas. Additional readership is achieved through bulk distribution at Chamber and community events, and online, digital dissemination. For Advertising Information & Opportunities Contact: Sherry Bolinger | | 717-979-2858 Tracy Hoffmann | | 610-507-6894 SPRING 2022 The BusinessUnderrepresentedPartnership:WordsintoAction pg. 14 SPRING 2022 The WordsBusinessUnderrepresentedPartnership:intoAction pg. 14 SPRING 2022 The WordsBusinessUnderrepresentedPartnership:intoAction pg. 14 Refresh and Belong pg. 6 Lessons in Leadership: Managing & DevelopingEmployees pg. 24 Publishing Group REACH 40,000+ Engaged Business Community-mindedandLeaders LT. AdvertiseHoffmannPublishing.cominLancasterThriving!, the Official Lancaster Chamber Magazine

5 YEARS — 2017 Family First Health - Columbia Center GuidePoint Advisors Denver Borough Bottom Line Systems Columbia Borough School District Ten Thousand Villages 10 YEARS — 2012 551 West Restaurant Lancaster Education Foundation J.D. Eckman Inc. Alro SanitarySteelProcess Systems Lesher Leasing, Inc. Brubaker Connaughton Goss & Lucarelli LLC FireLSP123Line Equipment LLC DFI, SpookyInc.Nook Sports Battery Warehouse Liberty Environmental, Inc. New Horizons Counseling Services, Inc. We are so grateful for the support of these Lancaster Chamber Members, especially during this challenging business landscape. Please take note of our Members who are celebrating special milestone anniversaries with us in February, March, and April! 15 YEARS — 2007 Nxtbook Media, LLC Mountainview Thoroughbred Racing Association, LLC Campus Apartments - Campus Crossings At College Row Cocalico Plumbing & Heating Peaceful Valley Amish Furniture The Lancaster Group, LLC Martin’s Flooring 20 YEARS — 2002 Nissin Foods (USA) Co., Inc. Superior Walls of America Lancaster County Workforce Development Board Susquehanna Heritage The Groves 25 YEARS — 1997 Spring Gulch Resort Campground Graybill Machines, Inc. Horizon HealthCare Services EngelFASTSIGNSArchitects, LLC Goodville Mutual Casualty Company Lititz RecCenter 30 YEARS — 1992 Choo Choo Barn, Inc. 35 YEARS — 1987 Photonis USA Pennsylvania, Inc. Hamilton Precision Metals, Inc. East Towne Centre C/o Pennmark Management Co., Inc. Gall Laminating, LLC The Hess TomlinsonAgencyBomberger Lawn Care, Landscape, & Pest Control Compass Mark 40 YEARS — 1982 Conewago Industrial Park Associates 50 YEARS — 1972 Elizabethtown College 55 YEARS — 1967 Murray MEMBER ANNIVERSARIES 34 | LANCASTERTHRIVING! | Summer2022


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