Lancaster Thriving! Summer 2022

Page 1


The Chamber Team Working for You With new President & CEO Heather Valudes at the helm, meet the team that is on a mission to build a thriving community for all! pg. 22

State Budget | pg. 6

Annual Dinner Recap | pg. 9

Reimagining the Workplace | pg. 17


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The Chamber Team Working for You

Contents 6

State Budget Makes Historic Investments to Increase Opportunity in Lancaster County


Annual Dinner Recap

Take a look back at the Lancaster Chamber’s 150th Annual Dinner and relive that historic event!

Senators Ryan Aument & Scott Martin discuss the CNI tax rate reduction and other aspects of the recently passed state budget that positively impact Lancaster County.


The new President & CEO of the Lancaster Chamber, Heather Valudes, is dedicated to leading the Chamber team focusing on the strategic priorities that the Board enacted at the beginning of the year. Meet your Chamber team committed to the sustainability and prosperity of Lancaster County through business and community success.


Reimagining the Workplace: Revitalizing Dignity in Work

Takeaways from keynote speaker Bryant Ambelang, CEO of Silver Ventures, at the Reimagining the Workplace event, on his learnings in the pursuit of dignity in the workplace.

28 // Out & About

Lancaster Chamber team members. Location: Calvin G. High Pavilion, Greenfield Corporate Center, Lancaster, PA. Pictured on Cover: (left to right, front row) Javar Colon, Abby Williams, Annette Auchter, Melissa Lewis, Heather Valudes, Justin Johnson. (left to right, 2nd row) Julie Houck, Tom Finger, Tom Wallace, Molly Crouser, Ashley Glensor. (left to right, back row) Juliane Flood, Steve Progin, Yolanda Brown, Sandi Thompson.

Member Ribbon Cuttings & Grand Openings

32 // Lancaster Chamber Upcoming Events

34 // Lancaster Chamber Member Anniversaries

View Past Issues at Spread the Word #LCThriving #LancasterThriving #HoffPubs #LancChamber



A Letter from Heather Valudes President & CEO of the Lancaster Chamber

2022 has been a monumental year for the Lancaster Chamber – we are celebrating our

150th anniversary and highlighting the stories of businesses in our community that have shaped who we are today, we are in the first year of a three-year strategic plan focused on delivering on our mission and vision, and we’ve been navigating a leadership transition as our long-time President & CEO, Tom Baldrige, retired in June after 22 years of dedication to the Chamber and Lancaster County. A constant that holds steady is that the Chamber is a vital organization serving as the voice of business, providing impactful events, programs, and trainings, and helping to shape the thriving community that we proudly call home. We are fortunate to have leaders, business owners, educators, and community members who share in our gratitude for our history and excitement for the future. And through all of this, our Members have been essential to our mission, and their continued support ensures that the Chamber will


be here for the decades to come. Our mission – to create the environment, facilitate partnerships, and lead on issues that elevate business success – stands on the core principles that were in place at our formation. And our business community, members, Board of Trustees, and staff are committed to ensuring Lancaster County’s success through our strategic plan. In this issue, we highlight the core elements of that plan: Public Policy, Workforce, Business Solutions, Diversity, Equity, & Inclusion, and Chamber Excellence. And we highlight the team at the center of it all! You’ll get to know each staff member and how they are helping to facilitate implementation of the priorities and to support the current and future needs of the business community. As we begin our next 150 years, we look forward to gathering new perspectives, supporting longestablished and newly formed

EDITOR & CONTENT MANAGER: Justin W. Johnson Communications and Marketing Director, Lancaster Chamber ASSISTANT EDITOR: Ashley Glensor Programs & Marketing Specialist, Lancaster Chamber COMMUNICATIONS & MARKETING INTERN: Domenica Martello

The opinions expressed in this material are for general information only and are not intended to provide specific advice or recommendations for any individual.

Thriving! Editorial Advisory Group Adam Aurand School District of Lancaster Sherry Bolinger Hoffmann Publishing Group, Inc. Carol Gifford, VisionCorps Scott Fiore, TriStarr Staffing Larry Guengerich, Landis Communities Alexandra Henry, LNP Media Group Tracy Hoffmann Hoffmann Publishing Group, Inc. Alison van Harskamp Armstrong Flooring

businesses, and meeting employers and employees where they need us. Our legacy demands it; our county requires it. We will continue working toward our mission and vision – and we hope you will join us! If you aren’t a member yet, consider joining the Chamber and share new ideas. Take a moment to review our calendar for ways to engage, become a Chamber volunteer, and Think Local by supporting our member companies with your business. We believe that Lancaster County thrives when business thrives. By working together, strategically, we all share in the responsibility of creating economic success and living into our vision that Lancaster County is a thriving community for all! Sincerely, Heather Valudes President & CEO, Lancaster Chamber

©2022 All rights reserved. No portion of this publication may be reproduced electronically or in print without the expressed written permission of the publisher. Lancaster Thriving!

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State Budget Makes Historic Investments to Increase Opportunity in Lancaster County


very year, we fight to ensure the voices of Lancaster County residents are heard in Harrisburg when negotiating our state’s budget. We’ve focused on ensuring the services our constituents rely on can continue without adding to their economic troubles with a tax hike or onerous regulations. This year was no different – we held the line and prevented tax increases; we increased funding for programs to help our most vulnerable residents during this period of historic inflation; we protected our state from potential future economic downturns by adding money to our Rainy Day fund; and we invested in the future of our Commonwealth and its residents by rejecting inflationary policies and band-aid solutions that don’t target the root causes of the economic troubles facing Pennsylvanians. In short, this budget plan will give Lancaster County residents relief today and it will position them for success for generations to come.


Specifically, the budget included a version of a proposal we’ve championed to cut the Corporate Net Income (CNI) tax rate from 9.99% to 8.99% and created a phased reduction to 4.99% by 2031, moves designed to attract employers and residents to Pennsylvania. To better prepare Pennsylvania students to fill these job openings, the budget also included another proposal that would establish a commission to redesign the state’s education system with the needs of these rising industries in mind. Together, these proposals will position Lancaster County residents and job creators for growth, upward economic mobility, and competitiveness. Lowering our Corporate Net Income Tax will bring more high-quality jobs to our local communities, raise worker wages, elevate home values, and increase economic opportunity for Lancaster County residents in every class, sector, and corner of the county. Likewise, redesigning our education system to align the skills taught in our schools with the future needs of our job market will enable our students to go on to enjoy fulfilling work, stable incomes, and lifelong careers.

The budget also included historic investments in Pennsylvania’s students that will particularly benefit Lancaster County public schools and prioritize student safety, resiliency, and educational achievement after years of pandemic-induced learning loss. The Education Improvement Tax Credit (EITC) and Opportunity Scholarship Tax Credit (OSTC) programs also received increased funding by an unprecedented $125 million to ensure more students can learn in the educational environment that best suits their individual needs. Students of charter and cyber charter schools are now allowed to enroll in concurrent college courses through an institution of higher education, and the missions of both Millersville University and Thaddeus Stevens College have been strengthened as a result of the investments made in this budget. Finally, we also fought to establish a landmark Clean Streams fund which dedicates $220 million to clean up rivers and streams damaged by decades of pollution. The fund will support a new statewide Agricultural Conservation Assistance Program that will greatly assist our farmers.

BY RYAN AUMENT, State Senator (R-36). Contact Ryan at BY SCOTT MARTIN, State Senator (R-13). Contact Scott at

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Overall, this budget makes wise investments in the future of Pennsylvania’s economy, education system, and environment that will allow Lancaster County residents to experience earned success and upward mobility. LT

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Photos taken by PhotOlé Photography Presidents & CEOs of the Lancaster Chamber, Tom Baldrige & Heather Valudes



n Thursday, June 23, 2022, nearly 2,000 people gathered to celebrate Lancaster County business and community at the Lancaster Chamber 150th Annual Dinner– and what a celebration it was! We can’t thank you enough for your support of the Lancaster Chamber and the work we do on behalf of the business and greater community – for the last 150 years and the next 150 years! LT

Small Business Person of the Year Award - Jeffrey P. Ouellet, Managing Partner, Appel, Yost & Zee LLP

To view all the photos from the 150th Annual Dinner Photo Album scan the QR Code.

ATHENA Award - Vanessa Philbert, CEO, Community Action Partnership of Lancaster County


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Opening Music provided by Music for Everyone & Big Boy Brass. (Learn more about the Music for Everyone Program in article on page 14.)

Q&A with Keynote Speaker Jon Meacham

The Lancaster Chamber Staff

Exemplar Award - Steve Geisenberger, Walz Group

Catalyst Award - S. Dale High


Scan the QR Code to relive that night and watch the Annual Dinner opening video, award winner videos, and others.


Tom Baldrige’s final speech as CEO & President of the Lancaster Chamber

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Keynote Speaker: ,CEO

Community Action Partnership of Lancaster County

Recent ATHENA AWARD Winner!

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Music is More Than Music


usic for Everyone’s mission is to cultivate the power of music as an educational, community building and public health

tool to transform lives, schools, and communities in Lancaster County. Since 2006, MFE has provided over $3 million in instrument grants and program support to all 17 school districts in Lancaster County. This amounts to 11,501 instruments, 5,393 students receiving mentor support, repairing over 2,000 instruments and providing scholarships to 53 music education students. Why do we do this? Because we envision a community where everyone has access to the transformative power of music.

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WE FOCUS ON FOUR PILLARS TO ACHIEVE OUR MISSION AND VISION: We focus on EDUCATION, because every issue we face as a community is becoming more complex and research tells us that music is the most effective tool to teach creativity. Music is more than music. It is math, science and reading. Our instrument grants, instrument repair program, MFE in the Schools, Summer Camp and After School program have created access to an active music life for thousands of kids. We focus on COMMUNITY BUILDING, because nothing brings people together better than music. The Keys for the City and Music Fridays bring people together to create thousands of magical musical memories and encourage our communities to appreciate and celebrate the power of music. The MFE Community Chorus and the Ukulele Uprising bring folks of all backgrounds together in the common love of singing and playing.

We focus on WELL BEING. Music’s helping and healing power is unparalleled. MFE understands the benefits music has for individuals struggling with mental health issues and other health concerns. Our Music for EveryVet program is helping hundreds of veterans cope with PTSD, isolation or addiction by providing them music as an outlet for expression. Our community percussion drum circles are helping our senior citizens, and individuals suffering dementia, giving them a chance to fellowship with each other and have fun. We focus on EQUITY. Music levels the playing field. Music gives voice to the voiceless and ears for all to listen. Music

celebrates the diversity of our community and provides platforms for us to appreciate everyone’s contributions to our community. MFE’s Songs for Justice project has raised awareness to issues of justice and equity through the power of music. Visit: for more information. If your company or organization would like to learn more about corporate giving, sponsorships or EITC tax credits, please call MFE at 717.871.7804 for more information. In the meantime, Lancaster, Play on! Ya’ll sound great. LT BY DEB ROHRER, Director of Development, Music for Everyone Contact Deb at


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Reimagining the Workplace:

Revitalizing Dignity in Work


n April 7th, the Lancaster Chamber and True Edge Performance Solutions co-sponsored an event at Spooky Nook Sports to focus on the topic of dignity in our workplaces. Bryant Ambelang, CEO-Silver Ventures, was the keynote speaker, and is recognized for leading NatureSweet as the groundbreaking leader of the fresh produce industry driven by unleashing the power of people. A fantastic executive panel from local companies – Genise Wade (CHRO-Wenger Group), Jason Hollinger (President/ CEO, Four Seasons), and Joshua Funk (President/CEO, TFB Hospitality) and moderated by Rob Skacel, CEO, True Edge Performance Solutions - shared their perspectives as well as answered questions. Bryant started his presentation by sharing a letter that his father’s company’s CEO sent him when he was a week old;

a powerful example of caring and showing dignity to his father. Dignity is defined as, “that which has no price.” At NatureSweet, Bryant was challenged with increasing productivity under very difficult conditions – high employee turnover and high absenteeism. Bryant engaged his employees to provide them the opportunity to earn more money. How much? Enough to buy their own house. By unleashing the power of his people, NatureSweet was able to increase their productivity by 300%, and their employees and community benefitted. Bryant challenged their employees with productivity goals and rewarded them. They weren’t given the money; they earned it!


LANCASTER CHAMBER – FOLLOW-UP Bryant went on to share his learnings in the pursuit of dignity in the workplace: • “The purpose of business is to create a customer” -Peter Drucker — Bryant stated that the first customer is the person standing right next to me. Let’s treat our employees well with dignity. • Work is a form of creative expression, and we are all called to create. — Finding efficiencies is a form of creativity

• There is no such thing as a company. There are individuals who form a society we call a company and take ownership for decisions. • Leaders need to prioritize setting the tone of organizational culture • The only real asset of a company (or society) is its people • Profit is a measure of sustainability – it is not a purpose. Profit is a means, but not the end goal. • Listen to each individual’s request seriously – especially on compensation. • Do not aim at doing the right thing – aim at becoming the kind of person who naturally and with ease does the right thing. • Character is what I do without thinking … Culture is what an organization does without thinking • Celebration is to companies what holidays are to societies. • Don’t tolerate Leadership that doesn’t celebrate —L et employees figure out how best to celebrate

18 | LANCASTERTHRIVING! | Summer2022

Our local panel weighed in with these key nuggets of wisdom: • Employees are emphasizing different benefits: — More flexibility / work-life balance — Demonstrated growth and development; Promote from within — Are we valuing our employees by making them wait for medical benefits? • What factors do employees love about your company: — Belief in Leadership — Connection to each other and something bigger than themselves — Feeling Empowered and involved in decision-making

• Key indicators of good leadership include: — Focus on long-term outcomes — Truly care for the organization — Humility and curiosity to continue to grow and develop • You need to value and have a relationship with all levels of employees • Continue to develop yourself as a leader and focus on developing others in your organization • Make Communication a Priority across your organization LT BY STEVE ERB, Senior Consultant, True Edge Performance Solutions Contact Steve at


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To view all the photos from the Lancaster Chamber Founder’s Day Photo Album scan the QR Code.


On July 22, 1872 at the Cooper Hotel in Downtown Lancaster, a group of businesspeople met and created what we know of today as the Lancaster Chamber. On, Friday, July 22, 2022, 150 years to date, we celebrated Founder’s Day with Lancaster County and its business community, starting with the opening of the 150th Celebration Art Exhibition showcasing 14 local artist-commissioned works and their interpretation of business across Lancaster County. Then the night continued with a progressive mixer along King’s Street with restaurant partners Annie Bailey’s Tellus360, The Exchange at the Lancaster Marriott at Penn Square,and Bar 1888 at Southern Market. Thank you also thank all that joined us for our 150th year celebration that evening!

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Visit The Gallery @ 115 East King Street and experience a visual interpretation of business across Lancaster County, past and present, through photography, sculpture, and paintings from 14 Local Artists! LEARN MORE AT LANCASTERCHAMBER.COM/150. 20 | LANCASTERTHRIVING! | Summer2022


Celebrating 150 years of impact! We wouldn't exist without the continued support of our business community. We hope you will engage in our celebration this year!

VISIT OUR 150TH ANNIVERSARY CELEBRATION PAGE AND CHECK OUT THE HISTORY TIMELINE Scan the QR code to view our 150th Anniversary page and to explore the full interactive history timeline or visit:

ATTEND AN EVENT OR PROGRAM Scan the QR to check out our calendar!


Scan the QR code to check out our 150th Anniversary: Special Edition of Thriving! Magazine.


Our history, is your history - tell us about your company! Scan the QR code to take a short survey and to be spotlighted on Chamber social media!

...and don't forget to connect with us on social!

Thank you to our Presenting Sponsor of the 150th Anniversary, High Companies!


Working for You!

Meet the many faces of the Lancaster Chamber. We are passionate about cultivating a thriving community for all in Lancaster County, and look forward to what’s ahead for the Chamber. We are committed to a culture of service, maximizing connections to accelerate growth, approaching community challenges with a solution-focused mindset, and leading opportunities on behalf of the business community. Learn a little more about our roles below!

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President & CEO, Leadership Team Heather Valudes became the President & CEO of The Lancaster Chamber the end of June 2022. Heather recently served as the Vice President of the Lancaster Chamber. She joined the Chamber in 2011 as the Advocacy Director with a focus on government affairs and community impact. Since that time, she has continued to advance that work while also leading events and programs strategy and engaging in the overall operations and strategic direction of the organization.


Finance Director, Leadership Team As Finance Director, Steve oversees the fiscal operations of the Chamber, including the Foundation and Biz-Corp with value-adds – this allows the team to track the strategic initiatives of the organization to allow the Chamber to better serve the needs of the business community.


Business Development Director, Leadership Team Tom is responsible for leading the strategic vision of business development and member relationship activities of the organization. He is also responsible for managing the Chamber’s Value Add and Ambassador programs.


Communications & Marketing Director, Leadership Team Justin develops and implements a comprehensive communications and marketing strategy for the organization, focuses on storytelling to illustrate the Chamber’s mission and strategic priorities, and refines and implements the Chamber brand to ensure cohesion across all communications and marketing efforts.

ANNETTE AUCHTER Print Room & Operations Coordinator

In this role, Annette provides exceptional value as a member of the print room staff servicing the Chamber, all building tenants, and outside organizations. She supports internal operations regarding the Chamber, building tenants, and the business center at 115 East King.

YOLANDA BROWN Office Manager

In this role, Yolanda oversees Human Resources including benefits administration and organizational culture, day-today internal operations functions, acts as a liaison for volunteers, and coordinates administrative components for senior leadership.


Business Development Specialist Javar is responsible for the overall growth and retention of the Lancaster Chamber’s Membership and Investment model. By leading with the Chamber’s mission, Javar cultivates new relationships, stewards existing relationships, and delivers exceptional value and customer service to all Lancaster Chamber Members, Non-Members, and businesses in the community.


Events & Partnerships Manager In this role, Molly is responsible for the Chamber’s signature events like State of the County and Annual Dinner, as well as collaborating on events, programs, and initiatives that support the strategic direction of the organization. Molly is also responsible for the development and sales of sponsorships and representing and building relationships with strategic community partners. Molly cohosts the “What’s on Tap, Lancaster!” podcast.




Print Room & Operations Manager Tom supports all internal operations of the Chamber including but not limited to: assisting with the creation, preparation and mailing of Chamber publications and direct mail pieces; providing the materials and ancillary support to the staff to help them accomplish their scope of work; and maintaining the appearance and readiness of the facility for internal and external users.

Programs & Marketing Specialist Ashley serves as the Programs and Marketing Specialist at the Lancaster Chamber. Ashley develops strategic programming related to workforce development, best business practices, networking, and strengthening the talent pipeline, including career exploration, mentoring, and niche communities: the Chamber’s Young Professionals Network and Women in Business. Ashley writes and cohosts the “What’s on Tap, Lancaster!” podcast.


Inspire Lancaster Coordinator In this role, Juliane is responsible for managing and organizing our Inspire Lancaster Program, Educator Industry Tours, and ESports Mentorship Program.

JULIE HOUCK Staff Accountant

Julie is responsible for daily accounting support for the Lancaster Chamber and its affiliates while also providing accounting work for Lancaster City Alliance, Leadership Lancaster, Economic Development Company of Lancaster and Central Penn Business Group on Health.

Are you a member of the Lancaster Chamber?

Being part of the Chamber is being part of something bigger – a network of businesses and organizations looking to make a difference in Lancaster County, connect with each other, gain resources, and share knowledge. Members not only make sustainable impact on the future of our County, they also receive access to exclusive resources and cost-savings programs to ensure growth and success.

$150 for 150 Years: Membership Special As part of our 150th anniversary celebration at the Lancaster Chamber, if you become a Member now, you will receive an exclusive 150th Anniversary New Member Starter Package. You will have the option to choose a variety of resources and/or programs for free—up to $150 in value! Learn more at To learn more about the benefits of Membership reach out to Tom Wallace, Business Development Director, 24 | LANCASTERTHRIVING! | Summer2022


Customer Experience Specialist

Melissa is responsible for delivering superior customer service to Chamber members, the business community, and internal staff. She is the primary point of contact for members, visitors and callers. Melissa also provides administrative support for the President/CEO and the organization as well as manages all meeting room reservations and rentals.


Programs & Events Coordinator Abby provides support for the Chamber’s programs and events by handling attendee registration and invoicing, post-event reconciliation, and providing pre-, during, and post-event logistical support. She also handles networking events, professional development, Leadercast, Industry Tours, and other events. She serves as a primary point of contact for Chamber members and the community. LT


Mentoring Program Manager Sandi leads, directs and manages volunteer groups involved in accomplishing the scope of responsibilities for successful implementation of programs, events and resources for the NxtGen Young Women and Young Men Discovering Paths Mentoring Programs.



717-569-7900 1150 West Main Street Mount Joy, PA 17552




Please, Tell Me Why... A

s you consider learning and growth opportunities, you may be asking yourself the why-question. (Cue the Backstreet Boys here!) I heard a speaker a number of years ago that said, “If we want to avoid heartbreaks and mistakes, we can learn from the wisdom of others or learn from making our own mistakes.” Frankly he shared, “I’d rather learn from the mistakes of others, it’s less heartbreaking!” Author Simon Sinek wrote the now business classic, Start with Why. Sinek says exploring and understanding “the why” is the thing that inspires us and inspires those around us.

As emerging leaders, it is vital to start with why. If we have a desire to inspire ourselves to greater levels of effectiveness, and inspire those around us, always start with why. Ask the important why questions: why take the time, invest the energy, and spend the money to participate in the Lancaster Chamber Emerging Leadership Development Training series? Undoubtedly, emerging leaders face unique opportunities and challenges in their role to help create environments where team members can be and become the most effective versions of themselves. If one has a desire to help others be and become the most effective version of themselves, the leader has a responsibility to demonstrate a commitment to their own personal and professional development. No matter what age or stage of life you find yourself, leaders are lifelong learners who recognize investing the time, energy, and money into learning opportunities is the gateway to being and becoming more effective.

26 | LANCASTERTHRIVING! | Summer2022

In day-to-day reality, your workplace may or may not afford you the opportunity to work with an experienced and effective leader/manager/executive. Your organization may not provide formal internal growth and development opportunities. You may not be the beneficiary of an experienced leader/manager/coach who spends intentional time with you monthly, discussing your present and future roles, clarifying your development objectives, and engaging in giving and receiving productive feedback. Emerging leaders are often left to determine how to navigate their own personal and professional development. Questions abound on how to contribute to your team in a confident manner when you think or feel like you may not be competent due to any number of factors, such as age, formal education, certification, level of experience or tenure. We have designed the Lancaster Chamber Emerging Leadership Development Training series with you in mind. We invite you to invest your time, energy, and money in a learning and growth opportunity that will help equip you at this stage of your development as you seek to inspire yourself and others to greater levels of effectiveness on your life-learning journey. During the series we will examine how confidence can be grounded in a healthy belief in your potential and in your willingness to develop your characteristics as you acquire skills and gain experience. Our effectiveness is a sum total of our life, vocational, and educational experiences each day. Developing ourselves is a lifelong habit and discipline that can be cultivated if we have a desire to expand our capacity to be effective.

The subject matter we will explore, tools we will utilize, and strategies we will delve into include: SESSION 1: Theme: The Competence/Confidence Equation Focus: Self-Awareness/Self-Management SESSION 2: Theme: Exploring & Navigating Change Effectively Focus: Understanding the Traits of Change Readiness SESSION 3: Theme: Embracing a Leadership Mindset Focus: Exploring the 12 Tenets of an Effective Leader SESSION 4: Theme: Strengthening Each Link on Your Team Focus: 1-1 Coaching/Develop Yourself – Develop Others Lancaster Chamber Emerging Leadership Development Training series will also include the opportunity to complete a Change Ready Profile as one of the added value learning tools to help increase self-awareness as it relates to each participant’s level of change readiness. Leaders “go first” and as emerging leaders we encourage you to take initiative, display courage, and use wisdom as you navigate your role. We are excited to welcome emerging leaders with a desire to be and become more effective as their “why” and we would love to have you join us as you seek to inspire yourself and others! If you have any questions about the Lancaster Chamber Emerging Leadership Development Training, please contact Ashley Glensor at aglensor@lancasterchamber. com or (717) 696-6240. LT BY LAURA L. SCHANZ, Senior Consultant, Laura Schanz Consulting Associates, LLC Contact Laura at




OC T OBE R 20 , 20 22 | 6: 30 P M | SHA DY MA P LE

Chris Nikic J o i n u s in c e l e b r ating F r i e n d s h i p C o m mu nit y's 5 0 t h A n n i ve r s ar y by e n j oyi n g a d e l i c i ou s m e a l a n d l i s t e ning to a n i n s p i ra ti o n a l m e s s a g e b y Ch ri s a nd Ni k N i k i c . C h r i s , a t 2 1 y e a r s ol d , h a s s et a G u i n n e s s Wo r l d R e c o rd o f b e co m i ng the f ir s t p e r s on w i t h D o w n S y n d ro me to c o mp l e t e a 14 0 .6 - mi l e Ir on m a n . C h ris a nd N i k a re a l s o th e A u t h o rs of 1 % B ett er: R e ac h i n g m y F u l l P o te n t i al a n d H ow Y o u C a n To o . Wi t h t h e h e l p of h i s d a d , C hr is i n s p i r e s o t h e rs to p e r u s e t h e i r d r eams!

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ince the murder of George Floyd in May 2020, and the resurgence of the Black Lives Matter movement, the words “diversity” and “inclusion” have been the “buzz words” of our country. With great intention, many businesses in Lancaster made a commitment to diversity and inclusion in the workplace. What do these words really mean? Where do you begin? How will this impact your business? Why is it important to start this work right now? As a leader and manager what exactly can you do? Get answers to these questions and more by attending the DEI Academy through the Lancaster Chamber.

Making your workforce more diverse and providing a truly inclusive culture is not only the “right” thing to do, but it is the “necessary” thing to do if you want your business to continue to succeed. Data shows…… •C ompanies with more diverse management teams have 19% higher revenue • I nclusive companies are 1.7 times more likely to be innovation leaders in their industry •W orkplace diversity generates higher job acceptance rates

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• Diverse companies are 70% more likely to report that the firm captured a new market Furthermore, the transformation to a more diverse and inclusive workplace is a journey, and not a destination. It takes time. Time we really don’t have. The US Census shows that in the United States and Lancaster County, the white population is declining, while the Black, Hispanic and Asian populations are growing. By 2045 Whites will be the minority, and long before that Whites in the workforce will be the minority. Between now and then the consumers you serve will change and so must your employees and your culture (if you want to keep those employees). So, what does this mean and where do you start? Hiring a more diverse workforce may take time (there are only so many workforce openings at a given time), but believe it or not, that’s the easy part. The goal is to align your workforce with the markets you serve. If you can’t find “qualified” diverse candidates, you may be looking in the wrong places. If diverse candidates are not being offered jobs, you probably have bias in your hiring process.

“We your connect advertisers To get the full benefit from diverse workforce (“high performance zone” environment) it is within critical tothe have an to consumers inclusive culture… one that allows everyone to be respective communities their true authentic selves and voice their differing perspectives where they live, work and opinions without fear of retaliation or rejection. and play.”needs to feel a sense of Bottom line, EVERY EMPLOYEE Tracy Hoff mann and appreciation). belonging at work (security, support, This may sound easy, but it’s more complicated than you 610-685-0914 *201 might think because as humans we are usually unaware of our exclusive views and behaviors.

Publishing Group

We all start with a sense of ourselves based on our experiences and identities; some we are born with and others acquired. Our identities lead to unconscious/ unintended biases. This is inevitable, as our brain MUST take shortcuts and label things to process all the information we take in every day! If this bias goes unchecked, we unintentionally act in limiting and harmful “Looking for new clients? ways (think microaggressions). As a result, your diverse Our readers are active, employees will withhold ideas, become disengaged and, community-minded inevitably, they’ll leave.

decision makers with

To retain employees, Dais has developed “Bias disposable income.” Interrupters.” These are individual, Alicia M. Lee workgroup and Regional Media Salesas Executive leadership behaviors and norms as well changes in alicia@hoff hiring and retention policies and procedures that when 610-685-0914 *210 implemented result in an Inclusive and belonging culture and ultimately lead to high employee engagement and Publishing Group business growth. Is your company ready to get started? If you are a manager, leader, or part of your human resources department, sign up for the DEI ACADEMY class today. In these four training sessions of three hours each, you will learn more about the concepts in this article. In addition, you will learn how to set a baseline for diversity and culture. From there you will develop your 3-, 6-, 9- and 12-month plan to execute bias interrupters and get started on your journey to a diverse and inclusive culture. And then watch your business flourish! LT

“Looking to grow your business? Connect with our engaged, communityminded readers.” Sherry Bolinger Regional Media Sales Executive 717-979-2858

Publishing Group

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BY LAURIE CUBELL, Consultant, Dais Contact Laurie at


Upcoming Lancaster Chamber Events Mark your calendars and register for these upcoming Chamber events!

AUGUST2022 30 Wake Up to the Issues: Broadband Infrastructure 30 Small Business Series: HR/Talent Recruitment [Virtual] SEPTEMBER2022 SERIES: How to Sell in a Virtual World 8 SELLING [Virtual] 8 13 13 14 15 20 21

YPN MIXER: Pop Up Lancaster Beer Gardens


MIXER: LancasterHistory [150th Anniversary Special Event]

22 27 30

Women in Business (WIB): Connect — Waltz Vineyards

Diversity, Equity and Inclusion (DE&I) Academy New Member Orientation [Virtual]

YPN Leadership Accelerator HR Roundtable: Work-based Learning INDUSTRY TOUR — Penn State Health Lancaster Medical Center

15 in 15: Upskilling and Reskilling [Virtual] SBS: The Importance of Language Services [Virtual] GET CONNECTED!

OCTOBER2022 In Business (WIB): Professional 4 Women Women’s Forum 4 10 11 11 13 25 26 27

Mental Health Series [Virtual] Sales Growth Academy

Excellence Exchange: Employee Ownership New Member Orientation [Virtual]

YPN: Morning Buzz Small Business Series: Cybersecurity/Data Privacy [Virtual] Publication Launch Party INDUSTRY TOUR – Kegel’s Produce

TBD — October Consortiums

NOVEMBER2022 1 Women In Business (WIB): Roundtable 3 Energy, Environment, Health, and Safety Roundtable 8 New Member Orientation [Virtual] 10 YPN: Leadership Accelerator: Communicating 15 16 17 17 29

Brand with Photole HR Roundtable

MIXER: Janus School WIB: Lattes and Leadership: Finding Your Voice Agricultural Industry Banquet Small Business Series: Taxes for Small Business [Virtual]

DECEMBER2022 6 GET CONNECTED! 6 Mental Health Series [Virtual] 6 Women in Business (WIB) Connect 8 YPN: HOLIDAY MIXER 13 YPN: Community Leaders Forum 13 New Member Orientation [Virtual] 14 Excellence Exchange 20 SBS: Ask An Attorney [Virtual] TBD — Economic Forecast Breakfast TBD — MIXER

32 | LANCASTERTHRIVING! | Summer 2022

REACH 40,000

+ Engaged Business and

Community-minded Leaders

Advertise in Lancaster Thriving!, the Official Lancaster Chamber Magazine SPRING 2022 SPRING 2022

sented The Underrepre rship: ne rt Pa ss Busine presented erre Und The tion Ac into ss Words tnership: Par ine Bus pg. 14 Words into Action pg. 14 The Underrepresented Business Partnership: Words into Action


pg. 14

Refresh and Be

long pg. 6

: ng Belo andhip aders in Lesh LessonsRefre loping pg. 6 ve De & g gin Mana Employees ip: ersh Lessons in Lead pg. 24 Managing & Developing Employe Refresh and es Belong pg. 24 pg. 6

Lessons in Leadership: Managing & Developing Employees pg. 24

Mailed directly to more than 4000 Lancaster County business owners, C-level decision makers, civic, social and municipal community leaders, and into hundreds of high-traffic locations throughout the county, Lancaster Thriving! promotes business and entrepreneurship through content focusing on transformative industry and community news and ideas. Additional readership is achieved through bulk distribution at Chamber and community events, and online, digital dissemination.

For Advertising Information & Opportunities Contact: Sherry Bolinger | | 717-979-2858 Tracy Hoffmann | | 610-507-6894

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We are so grateful for the support of these Lancaster Chamber Members, especially during this challenging business landscape. Please take note of our Members who are celebrating special milestone anniversaries with us in February, March, and April!

MEMBER ANNIVERSARIES 5 YEARS — 2017 Family First Health - Columbia Center GuidePoint Advisors Denver Borough Bottom Line Systems Columbia Borough School District Ten Thousand Villages 10 YEARS — 2012 551 West Restaurant Lancaster Education Foundation J.D. Eckman Inc. Alro Steel Sanitary Process Systems Lesher Leasing, Inc. Brubaker Connaughton Goss & Lucarelli LLC LSP123 Fire Line Equipment LLC DFI, Inc. Spooky Nook Sports Battery Warehouse Liberty Environmental, Inc. New Horizons Counseling Services, Inc.

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15 YEARS — 2007 Nxtbook Media, LLC Mountainview Thoroughbred Racing Association, LLC Campus Apartments - Campus Crossings At College Row Cocalico Plumbing & Heating Peaceful Valley Amish Furniture The Lancaster Group, LLC Martin’s Flooring 20 YEARS — 2002 Nissin Foods (USA) Co., Inc. Superior Walls of America Lancaster County Workforce Development Board Susquehanna Heritage The Groves 25 YEARS — 1997 Spring Gulch Resort Campground Graybill Machines, Inc. Horizon HealthCare Services FASTSIGNS Engel Architects, LLC Goodville Mutual Casualty Company Lititz RecCenter

30 YEARS — 1992 Choo Choo Barn, Inc. 35 YEARS — 1987 Photonis USA Pennsylvania, Inc. Hamilton Precision Metals, Inc. East Towne Centre C/o Pennmark Management Co., Inc. Gall Laminating, LLC The Hess Agency Tomlinson Bomberger Lawn Care, Landscape, & Pest Control Compass Mark 40 YEARS ­— 1982

Conewago Industrial Park Associates 50 YEARS — 1972

Elizabethtown College 55 YEARS ­— 1967






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