Property Management - Career Progression

Property Management Career Progression Role Leasing Agent (Entry Level)

Core Responsibilities ● ● ● ● ● ● ●

Role Assistant Property Manager

Conducting ingoing, outgoing, and routine property inspections.

Hosting rental property viewings and open homes Building relationships with owners and tenants Inspection calendar organisation Screening of potential tenants Guiding potential tenants through the rental application process Assisting the property management team

Core Responsibilities ● ● ●

Management of maintenance requests Covering the leasing agent if required Covering the property manager if required

KPIs to Meet ● ● ● ● ● ●

Time management Self-motivation High-level communication skills Attention to detail Positive Attitude Organisational skills

KPIs to Meet ● ● ● ●

Time management and diary coordination Najib quality client service Positive attitude Management of PM expectations

Time In Role ●

6 months - 1 year

Time in Role ●

1-2 years

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Role Property Manager

Core Responsibilities ● ● ● ●

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Role Senior Property Manager

Supporting property managers Finances management eg. rent arrears, bond payments

Communicating with landlords Bringing on new owners Maintaining our valued client relationships Leadership and coordination of leasing agents and assistant property managers Point of contact for leased and vacating properties Tenant screening and selection Finances management eg. rent arrears, bond payments

Core Responsibilities ● ●

Efficient management of maintenance Excellent knowledge of

KPIs to Meet ● ●

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Najib quality client service Efficient management of leasing agents and assistant property managers Minimise losses Excellent communication skills

KPIs to Meet ● ●

Outstanding customer service Minimise losses

Time in Role ●

3 years +

Time in Role ●

3 years +

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Role Property Management Team Leader

PM and relevant laws Cover for property managers when required Set goals and checkpoints for the PM team Efficient leadership of PMs and LAs Assisting in the training of new staff

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Najib quality client service Outstanding communication skills

Core Responsibilities ● ● ● ● ● ●

Lead and organise property managers and leasing agents Represent their team of LAs/PMs Add value to client relationships Cover for property managers when required Training of LAs/PMs Recruitment and onboarding

KPIs to Meet ● ● ● ●

Outstanding customer service Minimise losses Efficient management of the team Performance management/analysis

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