Property Management Career Progression Role Leasing Agent (Entry Level)
Core Responsibilities ● ● ● ● ● ● ●
Role Assistant Property Manager
Conducting ingoing, outgoing, and routine property inspections. Hosting rental property viewings and open homes Building relationships with owners and tenants Inspection calendar organisation Screening of potential tenants Guiding potential tenants through the rental application process Assisting the property management team
Core Responsibilities ● ● ●
Management of maintenance requests Covering the leasing agent if required Covering the property manager if required
KPIs to Meet ● ● ● ● ● ●
Time management Self-motivation High-level communication skills Attention to detail Positive Attitude Organisational skills
KPIs to Meet ● ● ● ●
Time management and diary coordination Najib quality client service Positive attitude Management of PM expectations
Time In Role ●
6 months - 1 year
Time in Role ●
1-2 years
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Role Property Manager
Core Responsibilities ● ● ● ●
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Role Senior Property Manager
Supporting property managers Finances management eg. rent arrears, bond payments
Communicating with landlords Bringing on new owners Maintaining our valued client relationships Leadership and coordination of leasing agents and assistant property managers Point of contact for leased and vacating properties Tenant screening and selection Finances management eg. rent arrears, bond payments
Core Responsibilities ● ●
Efficient management of maintenance Excellent knowledge of
KPIs to Meet ● ●
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Najib quality client service Efficient management of leasing agents and assistant property managers Minimise losses Excellent communication skills
KPIs to Meet ● ●
Outstanding customer service Minimise losses
Time in Role ●
3 years +
Time in Role ●
3 years +
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Role Property Management Team Leader
PM and relevant laws Cover for property managers when required Set goals and checkpoints for the PM team Efficient leadership of PMs and LAs Assisting in the training of new staff
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Najib quality client service Outstanding communication skills
Core Responsibilities ● ● ● ● ● ●
Lead and organise property managers and leasing agents Represent their team of LAs/PMs Add value to client relationships Cover for property managers when required Training of LAs/PMs Recruitment and onboarding
KPIs to Meet ● ● ● ●
Outstanding customer service Minimise losses Efficient management of the team Performance management/analysis
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