A warm welcome to our newest care team members Hardeep Gill and Sam Chamings. We look forward to supporting you to deliver outstanding service to our clients.
A big thank you to all our Caregivers who have attended the First Aid and CPR training, as well as those who have attended one of our Salesforce app trainings. We appreciate your assistance with making the transition to align with Healthcare Australia a smooth one.
At the start of last month we celebrated Aged Care Employee Day. Thank you to everyone for coming along to our afternoon tea events, we appreciate all the hard work you put into helping our clients live independently in their homes for longer.
Please be aware that Wendy Lewis-Baida has now left My Care Solution after 4 years of dedication and support working as the Quality and Complicance Coordinator. Her role will be absorbed into the broader HCA governance and quality team as we transition to the HCA standards, systems, and processes. Wendy shares her thanks to MCS staff for the collaboration and camarderie, and hopes to cross paths with everyone again in the future.
As always, we thank you for making a difference in the lives of our clients.
Kindest regards
Moti Naral, Chief Executive Officer
First Aid Training
During August and September, many Caregivers have or will complete their First Aid or CPR Training if required.
For those who completed the First Aid, a mighty congratulations on completing both the online Theory Assessment and Practical Assessments.
We hope that this added skill set to your Caregiver role was well received. We have received great feedback about our Caregivers being engaged and very supportive to each other during the training sessions.
“ First Aid, whether it’s a minor situation or something more serious, first aid knowledge will give you the confidence to act. You could be the difference between life and death. ”
Salesforce App Training
A big thank you for the team who have organised the Salesforce app training for our Caregivers, and thank you also to all the Caregivers for attending a training session.
We appreciate your support during this time of transition to Salesforce as we align ourselves with Healthcare Australia.
Aged Care Employee Day
On Wednesday August 7th, we celebrated Aged Care Employee Day. A fantastic opportunity for us all to get together to appreciate one another and celebrate the joy we get to experience working in aged care.
The day was celebrated by hosting afternoon tea across our Campbelltown, Morphett Vale, and Victor Harbor offices, where games were played and the laughter was contagious.
Thank you to everyone that contributed some food on the day and helped organise decorations and games to make the day special!
Wellbeing with Wendy Service Recognition
It is important that we honour and recognise the commitment and loyalty of our workforce and their contribution to the success of My Care Solution.
This month we recognise the following employees:
Name Role Anniversary
Bruna Belperio Caregiver 1 Year
Andrea Busato Occupational Therapist 3 Years
Jane Chang Caregiver 2 Years
Belinda Chapman Caregiver 2 Years
Nerylee Cooper Caregiver 9 Years
Emma Davis Caregiver 1 Year
Janette Ergina Caregiver 2 Years
Cherizza Filamor Caregiver 4 Years
Deborah Francis Caregiver 2 Years
Vanda Leech Caregiver 3 Years
Bromwyn Lovell Reception/ Administration support 6 Years
Ann Parrello Caregiver 5 Years
Wendy Sawtell Caregiver 2 Years
Compliments
Keep up the great work! Below are some compliments we’ve received from clients and their families recently.
• DP’s Son Darryl requested that all Caregivers who attend to his mother’s care be thanked, including the office staff. He said his mum really enjoyed the time she spent with all Caregivers and he appreciated all their help too.
• Mick, son of EK passed on how wonderful the Caregiver was today.
• CG Wendy - thank you for being a wonderful company to work for, your staff are kind and wonderful.
• N and M were so grateful to Margaret (RN), they could not sing her praises enough. M also stated they have been extremely impressed with MCS including Caregiver A plus all staff assisting at the community club and Victor Harbor office.
• Client C advised that she has always been very happy with her care, and that her package does exactly what she needs, which is to keep her safe at home. C spoke very highly of her Caregiver SM, who assists with her domestic tasks, everyone she deals with through MCS has been wonderful.
• Caregiver T - training went very well, she was a good trainer and made us feel very comfortable all the way through.
Client Group Outings
Upcoming Outings
We have some exciting outings coming up for our clients to attend. We encourage Client Care Coordinators to discuss these outings with clients to determine if they might be interested in attending as a great way to stay social or even just to get out of the house.
September 25th - 10.00am - 4.00pm
Activity: Explore the Gilbert Motor Museum in Strathalbyn, followed by a bite to eat at the Commercial Hotel.
Pick Up: 9.45am for 10.00am departure - Glandore Community Centre. OR 10.30am for 10.45am departureWilfred Taylor Reserve.
October 15th - 10:00am - 3.30pm
Activity: Take a trip with us to the Lyndoch Lavender Farm for a tour and a tea party.
Pick Up: 9.45am for 10.05am departure - The ARC, Campbelltown OR 10.30am - 10.50am - Fremont Park (Car Park 1).
Latest Client Magazine
The latest issue of the My Care Community Client Magazine is available to view here
This issue features stories about a client who has had Type 1 Diabetes for over 50 years, our HR Officer Sandra’s yoga experience, cost of living savings tips and more!
Altura Learning
Allocated to all staff for September: Safety: Environment, Safety, and Health
CLICK HERE to access this course and complete any outstanding courses.
Important:
My Care Solution will cease to use Altura Learning Australia from 1 October 2024. Caregivers wishing to download their transcription or certificates of completion are encouraged to do so prior to 1 October 2024.
To download certifications of completion:
1. In the My Learning Page, locate the ‘Completed’ section.
2. Courses that include certificates display a badge icon in the bottom right when you hover your mouse overtop of a course.
3. Whilst hovering over the relevant courses, click ‘Details’ and then click ‘View Certifcate’ to bring up your certificate.
4. To print the certificate, click the ‘Print’ button and print as normal. OR To save the certificate, click ‘Print’ and then under destination select ‘Print as a PDF’ and save the certificate.
Staff Profile: Richard Staff Corner
Richard - Client Care
Coordinator
How did you get started in the aged care industry?
In the UK I was Operations Director for a military charity (residential neuro rehab hospital). But moved to Australia
nearly 10 years ago for a better work/ life balance - I find HCP case management allows that good work life balance whilst also giving that rewarding feeling that you’re helping and making a positive difference to the lives of others - and that fundamentally you’re part of a larger team effort.
Which My Care Solution value do you align with the most and why?
Humour - Our values are all equally important. But providing it’s mindful of others and doesn’t supersede professionalism, there’s always a place for a good dad joke.
What did you want to be when you grew up?
An Architect - I have always had a passion for design in general, but architecture in particular.
What is your favourite thing to do in Adelaide?
Museum, library, and art gallery - generally hanging out along North Terrace. Outside of the CBD is definitely spending time in the beaches of the southern suburbs.
How do you take care of yourself outside of work?
Spending time with my children. I recently finished restoring a classic Mercedes and now I am looking for the next project to keep me busy.
Pet Feature
From Pet Parent and Client Services Coordinator Bec Hibbert.
“I have two Border Collies, Barry (white face) and Bailey. Both are about 10/11 years old. I didn’t get them from puppies but from when they were about 2 years old. A family was moving and couldn’t keep Bailey, and Barry was a shearer’s dog but didn’t work the farm just was always tied to a truck so they became my babies.
Barry is a big boof-head, he just wants to eat and chase the ball and would do it 24/7 if you let him. Bailey pretends he is the goodest boy and will suck up to you and shake your hand but is bossy and the sneaky one who opens doors and lets them in to steal my food i.e. a WHOLE loaf of sour dough bread with kalamata olives while I was out one day. (bet they had sore bellies after that). They are both scared of storms and are really the sookiest of boys, and love to go for walkies and make new friends.”
We’re always looking for more Caregivers!
If you have a friend or family member that you believe would be a natural Caregiver, MCS are offering an incentive of $300 to any staff member who directly refers an applicant for the role of a Caregiver.
The application must be successful and 50 Caregiving hours must be completed in order to receive the incentive. There are no limits on how many referrals are made.
Please email maria.nye@mycaresolution.com.au if you have any queries.
2024 Staff Christmas Party Save the date!
Put it in your calendar, we’re locking in the My Care Solution 2024 Christmas Party for Sunday December 8th 12.00pm3.30pm!
More information will be provided in the upcoming months.
Sign up: Aged Care Quality Bulletin
The Aged Care Quality Bulletin is an information newsletter released by the Aged Care Quality and Safety Commission.
The bulletin shares important information with aged care providers about their responsibilities, the work of the Aged Care Quality and Safety Commission as the national regulator, and changes impacting the aged care sector.
My Care Solution strongly encourages you to subscribe to the bulletin to receive regular updates.
Click here to sign up.
Dates to be aware of this month
RUOK? Day
September 12th
Ask R U OK? anyday, because life happens everyday.
RUOK? Day encourages you to have meaningful conversations with a friend, family member, colleague, partner, or teammate as they go through the ups and downs of life.
Flip to the next page to learn how to have an RUOK? conversation in 4 steps!
Dementia Action Week
September 16th - 22nd
Dementia Action Week encourages everyone to take the first step to learn more about dementia and how we can help shape our communities for the better.
Learn more on the Dementia Australia website HERE
Women’s Health Week
September 2nd - 6th
Shining a spotlight on some of the biggest issues in women’s health, this year focuses on the theme: ‘Your voice. Your choice’.
The week encourages Australians to share vital, up-to-date health information, and remind one another of health checks.
You can learn about important women’s health checks HERE and learn more about Women’s health week HERE.
