We’re getting organised for our 2024 Staff Christmas Party, please keep reading to learn more about what we have in store for the day, and ensure you RSVP via the link provided before November 15th
We are officially live on Salesforce, taking over our previous platform VisualCare/ vWorker. A huge thank you for the time and effort you have all put in to assisting with this transition over the past couple months. We’ve also recently sent communications out to our clients regarding this change, and other small things that may impact their care.
Within this newsletter you’ll be introduced to our new roles and the people in them, this being our Business Relationship Leads and Service Delivery Team Leaders.
Finally, we’re always looking for more Caregivers, so we encourage you to make use of our Caregiver Referral Program, review our new Caregiver requirements, and get your friends on board so you can receive a $300 thank you for supporting My Care Solution.
As always, we thank you for making a difference in the lives of our clients.
Kindest regards
Moti Naral, Chief Executive Officer
My Care Solution Christmas Party
RSVP: Please Click HERE to RSVP by November 15th.
When: Sunday December 8th (12pm - 3.30pm)
Where: The Highway Hotel (290 Anzac Highway, Plympton)
Dress code: Christmas attire (Prizes for best dressed!)
Kris Kringle: This is not a requirement, if you would like to participate please bring a gift to the value of $25.
Plus ones: You’re welcome to bring a plus one for $30
Complimentary Bus: We’re hoping to provide a bus service departing from the MCS Victor Harbor office with stops along the way if there’s enough interest.
We’re excited to celebrate a great year of My Care Solution! But before you RSVP, here is some key information to know:
Dress code: Wearing Christmas-themed clothing is strongly encouraged to get everyone in the festive spirit. There will be a prize for best dressed on the day - so don’t hestiate to go big!!
Kris Kringle: To participate in Kris Kringle you must bring a gift of your own to the value of $25 to swap. This includes any plus ones that would like to participate. We recommend choosing a gender neutral gift to be suitable for whoever receives it. Ideas include: a board game, a serving platter, or a book.
Bringing a plus one: You are more than welcome to bring a partner along to the MCS Christmas Party. To do so will cost $30 which will be automatically deducted from your pay when you indicate your attendance via the RSVP link. If there is a change of plans after the RSVP date the amount will not be reimbursed.
Complimentary bus: We are hoping to provide a complimentary bus service departing from the MCS Victor Harbor office to the Christmas party venue with a stop or so along the way to accommodate our south based staff. However, this will depend on if we receive enough interest from staff via the RSVP link. We will keep everyone updated on this closer to the event.
Change of RSVP: If you’ve already RSVP’d but your circumstances have changed before November 15th please email maria.nye@ mycaresolution.com.au
Wellbeing with Wendy Service Recognition
It is important that we honour and recognise the commitment and loyalty of our workforce and their contribution to the success of My Care Solution.
This month we recognise the following employees:
Suelan
Joanne Cream
Marife Serrona Caregiver 7 Years Maria Simon Caregiver 2 Years
Jacqueline Thomson Caregiver 9 Years
We are live! Salesforce Update
We have officially switched over from Visual Care to Salesforce as of November 1st.
A huge thank you to everyone for your efforts in getting the new I.T system Salesforce up and running for My Care Solution.
We’re almost a week into using the new system now and we can not thank you all enough for your cooporation and undersatnding as we navigate this new platform together.
Thank you!
Client Group Outings
The final bus outing for this year is coming up. We encourage Customer Care Managers to discuss this outing with their clients to determine if they might be interested in attending as a great way to stay social or even just to get out of the house.
November 19th - 9.30am - 4.00pm
Activity: Lunch and a game of ten-pin bowling at Barossa Bowland.
Pick Up: 9.30am - Wilfred Taylor Reserve (by the minature railway on Wheatsheaf Road. OR 10.15am - Glandore Community Centre (Clark Ave Carpark)
Our Adelaide Adventures will go on break for December and January, but will be back starting in February.
Next year we’re looking at taking our clients on the following adventures:
February: Mount Compass Strawberry Farm & lunch at Mount Compass Golf Club
March: A visit to Tailem Town at Tailem Bend
Client Communications
Just an FYI to all staff that communications have recently been sent to clients to inform them of the following:
• Changes to MCS IT systems (Salesforce)
• Invoice and statement updates (generated by HCA systems, sent via HCA mailbox, different look)
• Care plan (new look, all the same information)
• Direct debit arrangements (changes from early 2025, the Coordinator will be in contact to discuss the change)
• After hours contact (New team supported by HCA)
Caregiver Referral $300 Incentive
Whilst the requirements of the Caregiver role have began shifting, we are still always in need of more Caregivers.
You can find the updated Caregiver requirements here
If you have a friend or family member who would be great for our Caregiver role, MCS are offering an incentive of $300 to any staff member who directly refers an applicant.
Requirements:
• The application must be successful.
• 50 Caregiving hours must be completed in order to receive the incentive.
Note: There are no limits on how many referrals are made.
Please email maria.nye@ mycaresolution.com.au if you have any queries.
New Roles in the office Staff Corner
A couple of new roles have been created in recent months to assist in encouraging new client growth and supporting our Caregivers, keep reading to learn more.
Business Relationship Lead
The role of the Business Relationship Lead is to manage the enquiries that come to MCS and to turn these people into clients for us.
They conduct consults, information sessions, and lead any pop ups. They nurture the relationships of enquiring individuals so that whether it’s now or in 6 months time, the enquirer is persuaded to sign with us.
Kay Wisdom
Previously a MCS Client Care Coordinator
Based in Campbelltown
I have been working in the aged care industry for 9yrs in various roles such as rostering, Customer Care Manager for the CHSP and HCP programs. I am very passionate about helping people in particular our most vulnerable in the community.
I have been in customer service since I was 14yrs old and have learnt so much about dealing with all different personalities which has given me more confidence and made me a stronger person.
I enjoy going camping especially in the Flinders Ranges with my husband/family and friends. I also enjoy spending time with my husband and my 2 Cavalier King Charles dogs Feebee and Buddy taking them for walks and playing ball in the backyard. I like doing craft activities and listening to music.
Lisa Rosevear
Previously a MCS Client Care Coordinator
Based in Campbelltown
I am very excited to be taking on the new role to My Care Solution as a Business Relationship Lead. I look forward to the challenges this presents and being able to promote and sign up new clients to a business that cares. I have been working in the aged care industry for the last 19 years taking on different roles during this time, carer, client care coordinator, and assessor for My Aged Care.
In my spare time my husband and I enjoy going riding through the hills on our motorbike with friends. We also love to take our 1964 T-Bird out cruising but this is very much dependent on the weather. I love to spend time with my family which now includes the cutest little 16month old grandson. One of my great passions is gardening, this allows me to step back, relax and appreciate the small things.
Gillian Buchanan
Previously a MCS Client Care Coordinator
Based in Morphett Vale
I started off working as an RN in hospitals and then district nursing in Galsgow.
After a few years I emigrated to New Zealand and worked in a remote area of the North Island for a few years before arriving in Australia. I worked for years in community nursing before deciding I needed a change. Case management allows for a better work/life balance whilst also being very rewarding.
I am very passionate about this role and believe I can have a positive impact on the people I visit in their own homes. The values of MCS resonate with me, offerring humour, compassion, and responsive care is very important. I am excited about my new position as a Business Relationship Lead, and also the other new position that fundamentally we are all part of a larger team effort.
Adelaide is a great place to live - I enjoy long beach walks, checking out new places to eat and of course a good wine tour. I love a netflix night, I watch a lot of true crime documenatries and enjoy a good book.
Sue Wiese
Previously a MCS Client Care Coordinator
Based in Victor Harbor
I started in the aged care industry 22 years ago. I travelled from Victor Harbor to Adelaide daily for the first 5 years, I even had a bedroom set up for me in the office as I slept there 2 nights per week - those were the good old days.
I now have a new position within MCS as Business Relationship Lead. I have some great projects up my sleep. Keep your eye out for me!
Client Incentive Program
Please be aware that as of October 14th, a new client offer and client referral offer has been implemented.
New Client Offer - What is it?
A reward for new clients for joining with MCS. They will receive an initial $200 EFTPOS card to say thank you, then an extra $50 each month for the next 12 months if they stay with MCS. Click here to learn more
Client Referral Offer - What is it?
A reward for existing clients when they refer their friends. They will recieve a $200 EFTPOS card if they refer a friend to MCS. Click here to learn more
How do people find out about the offer?
All our clients have received communciation on this eaither through post with their statements or via the digitial copy of the MCS client magazine.
Promo information for potential new clients will also be shared through client consults.
Service Delivery Team Leader
The Service Delivery Team Leader role has been created to support our Caregivers in their role of servicing our clients. They are there to support you with any concerns you may have, assist you with using the technologies associated with the role, and ensure you’re able to undertake your role to the best of your abilities.
Colleen Hands
Previously a MCS Client Care Coordinator
My previous working history includes working as an Enrolled Nurse in Rehabilitation, followed by nearly 30 years as an Enrolled Nurse in an Aged Care Facility (yes I am that old). I started in Community Aged Care in 2013 with Anglicare. I commenced with Home Instead Senior Care in 2016 as a Coordinator caring for private clients. At that stage Home Instead had no Home Care Package clients. I continued in this role when HISC closed its Adelaide office and My Care Solution was founded.
Outside of work I like reading crime/murder mysteries, going for walks/hiking, markets, op-shopping, going out to dinner and movies.
Leonie McCallum
Previously a MCS Client Care Coordinator
I accepted this role when it was presented to me because I wanted to work with the MCS Caregivers to pass on my knowledge and experience as I have worked in the healthcare industry for some times which includes working as a Caregiver for Home Instead and My Care Solution, community nursing and Client Care Coordination in home care. I’m really looking forward to working with everyone and supporting you in your Caregiver role.
Over the past few weeks, it’s been nice to meet a lot of you over the phone or at one of the recent training sessions. Your willingness to embrace the new system has made working together easier and it must always be remembered that we should keep our focus on our clients so that we can support them within their home.
In my spare time, I enjoy reading novels, spending time with my family and browsing through Op shops.
Information for Caregivers
Please be aware that communications has been emailed to you with several updates and changes that are occuring going forwards from November 1st.
If you have any questions regarding the email that has been sent, please get in contact with one of your SDTLs.
The leading charity that’s changing the face of men’s health, Movember aims to raise awareness of three main causes: Mental health and suicide prevention, prostate cancer, and testicular cancer.
Men are dying on average 4.5 years earlier than women, and for largely preventable reasons. So they’re doing what they can to help change that.
Movember encourages men to stop shaving and grow their moustache out for the month of November, whilst raising funds to help support men’s health projects.
If you would like to donate, start a fundraiser profile, or encourage the men in your life to start a profile, you can find out everything you need to know here
Sign up: Aged Care Quality Bulletin
The Aged Care Quality Bulletin is an information newsletter released by the Aged Care Quality and Safety Commission.
The bulletin shares important information with aged care providers about their responsibilities, the work of the Aged Care Quality and Safety Commission as the national regulator, and changes impacting the aged care sector.
My Care Solution strongly encourages you to subscribe to the bulletin to receive regular updates.
