Welcome to the newest members of our care team, we look forward to supporting you to deliver outstanding service to our clients.
We’re getting organised for our 2024 staff Christmas party, please keep reading to learn more about what we have in store for the day, and ensure you RSVP via the link provided before November 15th.
Please be aware that My Care Solution will cease use of Altura Learning as its professional learning program effective immediately, and we will instead be making the transition to LearnUpon. LearnUpon delivers your induction, practical courses, skills training, and online modules. Caregivers will find information on how to log in within this newsletter. Office staff information still to come.
We’re always looking for more Caregivers, so we encourage you to make use of our Caregiver Referral Program, review our new Caregiver requirements, and get your friends on board so you can receive a $300 thank you for supporting My Care Solution.
Thank you to our Caregivers who have returned their contracts, we thank you for your ongoing commitment and loyalty to MCS and our clients. For those who are yet to return their contracts, a reminder that you have until October 11th.
As always, we thank you for making a difference in the lives of our clients.
Kindest regards
Moti Naral, Chief Executive Officer
My Care Solution Christmas Party
When: Sunday December 8th (12pm - 3.30pm)
Where: The Highway Hotel (290 Anzac Highway, Plympton)
Dress code: Christmas attire (Prizes for best dressed!)
Kris Kringle: This is not a requirement, if you would like to participate please bring a gift to the value of $25.
Plus ones: You’re welcome to bring a plus one for $30
Complimentary Bus: We’re hoping to provide a bus service departing from the MCS Victor Harbor office with stops along the way if there’s enough interest.
RSVP: Please Click HERE to RSVP by November 15th.
We’re excited to celebrate a great year of My Care Solution! But before you RSVP, here is some key information to know:
Dress code: Wearing Christmas-themed clothing is strongly encouraged to get everyone in the festive spirit. There will be a prize for best dressed on the day! - so don’t hestiate to go big!!
Kris Kringle: To participate in Kris Kringle you must bring a gift of your own to the value of $25 to swap. This includes any plus ones that would like to participate. We recommend choosing a gender neutral gift to be suitable for whoever receives it. Ideas include: a board game, a serving platter, or a book.
Bringing a plus one: You are more than welcome to bring a partner along to the MCS Christmas Party. To do so will cost $30 which will be automatically deducted from your pay when you indicate your attendance via the RSVP link. If there is a change of plans after the RSVP date the amount will not be reimbursed.
Complimentary bus: We are hoping to provide a complimentary bus service departing from the MCS Victor Harbor office to the Christmas party venue with a stop or so along the way to accommodate our south based staff. However, this will depend on if we receive enough interest from staff via the RSVP link. We will keep everyone updated on this closer to the event.
Change of RSVP: If you’ve already RSVP’d but your circumstances have changed before November 15th please email maria.nye@ mycaresolution.com.au
Wellbeing with Wendy Service Recognition
It is important that we honour and recognise the commitment and loyalty of our workforce and their contribution to the success of My Care Solution.
This month we recognise the following employees:
Compliments
Keep up the great work! Below are some compliments we’ve received from clients and their families recently.
• DP says thanks to all Dorothy’s Caregivers, and all staff of MCS in general. Dorothy really enjoyed the time she spent with all Caregivers, and DP appreciated their help too.
• Client C advised she has always been very happy with her care, and that the package does exactly what she needs, which is to keep her safely at home. The client spoke very highly of her Caregiver Sandra and advised that everyone she deals with through MCS has been wonderful.
• M stated they have been extremely impressed with MCS including Caregiver Alex, all staff assisting at the club, and office staff.
Leisa Vanderaa
Odette Van Den Berg
• Daughter of Client phoned to pass on a big thank you to Caregiver Tricia and to tell her that she is wonderful.
• Call from son of EK wanted to pass on how wonderful that Caregiver was that filled in today. They asked if they could do a permanent weekly shift.
Client Group Outings
Upcoming Outings
We have some exciting outings coming up for our clients to attend. We encourage Client Care Coordinators to discuss these outings with clients to determine if they might be interested in attending as a great way to stay social or even just to get out of the house.
October 15th - 10:00am - 3.30pm
Activity: A trip to the Lyndoch Lavender Farm for a tour and a tea party.
Pick Up: 9.45am - The ARC, Campbelltown OR 10.30amFremont Park (Car Park 1).
November 19th - 9,30am - 4.00pm
Activity: Lunch and a game of ten-pin bowling at Barossa Bowland.
Pick Up: 9.30am - Wilfred Taylor Reserve (by the minature railway on Wheatsheaf Road. OR 10.15am - Glandore Community Centre (Clark Ave Carpark)
Please note: Our Adelaide Adventures will go on break for December and January, but will be back starting in February.
World Mental Health Day
October 10th
This years’ theme is ‘Mental Health at work’. Shining light on how safe, healthy working environments can act as a protective factor for mental health.
Unhealthy conditions including stigma, discrimination, and exposure to risks like harassment and other poor working conditions, can pose significant risks, affecting mental health. Learn more here
Make sure you’re doing your part to ensure you’re providing a safe and healthy workspace for your colleagues.
Caregiver Referral $300 Incentive
Whilst the requirements of the Caregiver role have began shifting, we are still always in need of more Caregivers.
You can find the updated Caregiver requirements here
If you have a friend or family member who would be great for our Caregiver role, MCS are offering an incentive of $300 to any staff member who directly refers an applicant.
Requirements:
• The application must be successful.
• 50 Caregiving hours must be completed in order to receive the incentive.
Note: There are no limits on how many referrals are made.
Please email maria.nye@ mycaresolution.com.au if you have any queries.
Pet Feature
Staff Profile: Srijana Staff Corner
Srijana - Finance Assistant
How did you get started in the aged care industry?
I began working in aged care when I was hired as a Finance Assistant at My Care Solution. It’s been a great opportunity to contribute to an industry that supports the wellbeing of older people which I find very rewarding.
Which My Care Solution value do you align with the most and why?
Customer care and support resonate with me the most which is why I believe that offering compassionate and responsive care is essential for making our clients feel valued.
What did you want to be when you grew up?
I always wanted to be a successful acccountant, and I’m excited to be working toward that dream!
What is your favourite thing to do in Adelaide?
I love hiking on the beautiful trails around Adelaide, especially with those amazing views.
How do you take care of yourself outside of work?
I focus on skincare, take walks along the beach, spend time with friends, and cook delicious meals at home.
Pet Parent: Jill Latimer (Regional Care Manager)
Pet name: Amber Latimer
Age: 12 or 13, born on my birthday. I believe she’s 13 this year.
Breed: Border collie x kelpie
She loves soft toys that squeak. Amber has a basket full of toys and will get my attention if one of her favourites is at the bottom of the basket and she can’t get it.
Amber loves watching TV with me and all social media, I have to turn the phone volume down as she loves watching me scroll through Facebook and slobbers on the phone or tries to attack it, especially if it’s a funny dog or cat story. Whilst watching TV Amber will get upset, bark, and do laps of the lounge room if she hears gun shots, sirens, alarm clocks, doorbells, knocks on doors, or anything with animals in it. She also picks up suspense in the music and gets ready for a lap. So pretty much, I don’t watch TV as it is too stressful for me too!
I am lucky I am able to bring Amber into work at MCS and she loves it too. Everyone spoils her with treats.
Most of all she is lovable and loves people, she is my best friend.
SA Week of Ageing Well
October 1st - 7th
Everyone would like to age well, whether your 16 or 60.
South Australia’s Week of Ageing Well starts October 1st and kicks off seven days of celebrating ageing well in SA. It’s a time to connect with each other, celebrate life, value the older people in our lives, and discover new ways that can support us to age well.
Check out the range of events that are on including; storytelling, photography, dance, and more, here
Ageism Awareness Day
To conclude SA Week of AGeing Well is Ageism Awareness day, held on October 7th.
It exists to draw attention to the existence and impacts of ageism in Australia. It’s a critical first step to changing community attitudes and building a world where all people of all ages are valued and respected and their contributions are acknowledged.
Sign up: Aged Care Quality Bulletin
The Aged Care Quality Bulletin is an information newsletter released by the Aged Care Quality and Safety Commission.
The bulletin shares important information with aged care providers about their responsibilities, the work of the Aged Care Quality and Safety Commission as the national regulator, and changes impacting the aged care sector.
My Care Solution strongly encourages you to subscribe to the bulletin to receive regular updates.
Click here to sign up.
Public Holidays & Daylight Savings
Public Holidays
Please be aware that Monday October 7th is a public holiday which means that there will be no staff onsite at our offices. We will have a staff member who will be on call, however if your reason for calling isn’t urgent, please waiting until the following day.
Daylight Savings
This Sunday October 6th make sure you wind your clocks forward one hour as we begin daylight savings. - Bring on later sunsets!
For Caregivers New Learning Platform: LearnUpon
The follwing information is for Caregivers only.
To continue to provide you with the appropriate training and learning opportunities, My Care Solution will be ceasing use of Altura Learning and moving to the HCA learning management system - LearnUpon.
The transition to this new platform will bring many benefits, including a more streamlined learning experience and a centralised platform for all your learning needs.
LearnUpon will hold all your induction, practical courses, skills training, and online modules.
All completed learning has been marked in LearnUpon so you will not need to re-do any modules. Modules that you have not completed will show in your learning profile.
In October, you will be required to complete: Alis Online Module: Know your code.
How to log into your account: CLICK HERE to access the LearnUpon portal
User ID / Username: (your email address) Password (case sensitive): WELCOME2024
*please note: you will be prompted to set your own password after you enter the temporary password provided above.
If you have any issues logging in, please email the LMS team at: hcalearning@ healthcareaustralia.com.au
