My Care Connection | December 2024 & January 2025 | Issue 22
Connection My Care
Greetings,
We’ve reached the end of the year! Thank you to everyone for an incredible year and all the additional work you’ve put into ensure we’ve been able to smoothly transition to HCA’s systems and processes.
Our annual My Care Solution Christmas party is being hosted this weekend, with over 100 people in attendence for an afternoon of music, food, and laughter, it’s sure to be a good time.
Please be aware that over the Christmas and new year period My Care Solution will go into ‘office shutdown’ mode where a skeleton crew will be ensuring the smoothe operations of service between December 23rd and January 3rd. Please note there are also public holidays during this time.
For our Caregivers, your Service Delivery Team Leaders, Colleen and Leonie, have some important information and reminders to share with you, continue reading to learn more.
As always, we thank you for making a difference in the lives of our clients.
Kindest regards
Moti Naral, Chief Executive Officer
Wellbeing with Wendy Service Recognition
It is important that we honour and recognise the commitment and loyalty of our workforce and their contribution to the success of My Care Solution.
In December we recognise the following employees:
Paula Brosnan Caregiver 1 Year
Sam Hodge Caregiver 1 Year
Wendy Davies Caregiver 1 Year
Chrstine Matthews Caregiver 1 Year
Sarmala Pearce Caregiver 1 Year
Leanne Young Caregiver 1 Year
Alison Bechler Caregiver 4 Years
Stacey Evans Caregiver 4 Years
Eloisa Key Caregiver 4 Years
Lisa luke Caregiver 4 Years
Christine Mikalainis Caregiver 4 Years
Sonia Nicholls Customer Care Manager 4 Years
Edward Piasentier Caregiver 5 Years
Paula Maddiford Caregiver 10 Years
Jan Priestman Caregiver 10 Years
In January we recognise the following employees:
Reminder: MCS Christmas Party
A reminder that the MCS 2024 Staff Christmas Party is on this Sunday December 8th from 12.00pm - 3.30pm Name Role Anniversary
Carmel Lightowler Caregiver 1 Year
Srijana Rai Finance Assistant 1 Year
Ruth Hann Occupational Therapist 1 Year
Nicole Hall Caregiver 2 Years
Leah Griscti Caregiver 2 Years
Ghanshyam Kumai Caregiver 2 Years
Lisa Rosevear Customer Care Manager 4 Years
Where: The Highway Hotel (290 Anzac Highway, Plympton)
Dress code: Christmas attirewearing Christmas-themed clothing is strongly encouraged to get everyone in the festive spirit. There will be prizes for best dressed on the day, so don’t hesitate to go big!
Kris Kringle: This is not a requirement, if you would like to participate please bring a gift to the value of $25, this includes any plus ones that would like to participate. We recommend choosing a gender neutral gift to be suitable for whoever receives it.
Client Community Club
We have two incredible client Community Club’s that we would love to grow! With one in Middleton and one in Morphett Vale, we would love to encourage more of our clients to attend.
The Community Clubs give opportunity to socialise, play games, partake in quizzes, and create!
Please contact Tanya Clifford: tanya.clifford@mycaresolution. com.au if you have a client that might be interested or could benefit from the Community Club.
Caregiver Referral $300 Incentive
Whilst the requirements of the Caregiver role have began shifting, we are still always in need of more Caregivers.
You can find the updated Caregiver requirements here.
If you have a friend or family member who would be great for our Caregiver role, MCS are offering an incentive of $300 to any staff member who directly refers an applicant.
Requirements:
• The application must be successful.
• 50 Caregiving hours must be completed in order to receive the incentive.
Note: There are no limits on how many referrals are made.
Please email maria.nye@ mycaresolution.com.au if you have any queries.
Staff Feature - Tanya Staff Corner
Tanya Clifford Community Club Coordinator
How did you get started in the aged care industry?
I applied for a a course - Aged Care cert 4, and was accepted. I attended the 8 week training, which also included Disability Awareness Program (DAP), with the in-house hours I was approached to remain in the Nursing home for a full-time job - which I accepted.
Which My Care Solution value do you align with most and why?
Humour - as I love to see people smile and laugh, and it’s great for the soul.
What did you want to be when you grew up?
A hairdresser or working in Forensics (which I’m currently studying).
What is your favourite thing to do in Adelaide?
Not a real fan of the city, so the favourite thing is to leave and come home hahah
How do you take care of yourself outside of work?
We have recently purchased a caravan, looking forward to going away and relaxing. I also make macrame pot hangers, I make my own bird toys, and ladders as I breed Indian Ring Necks Parrots. I like to go into the shed and make things with wood - such as shy dolls. I find it therapeutic to do some sewing - making wheatbags, purses and hammocks for my birds. I like to get out in the garden, I used to own horses. Catching up with friends and family.
Pet Feature
Pet name: Chain
Tanya Clifford says she has about 17 animals, but has opted to send a pet feature for 1 dog and 1 cat.
Breed: Johnson Bulldog
Age: 14 Years
Favourite Toy: A pink squeaky pig or any toy that squeaks
Chain’s personality: Chain is very protective of humans, if you place a kitten in front of him he will watch it and protect it. Chain is a gentle soul and loves play time, and running alongside of the push bike where he will hold the lead himself.
More about Chain: Chain loves to go walking out in the forest and along the beach, he isn’t a fan of water but will run under the sprinkler. Chain has such a beautiful nature.
Client Incentive Program Pet Feature
Pet name: Freya
Breed: Ragdoll
Age: 2 Years
Favourtie Toy: Chocolate wrappers - or leaves from the garden.
Freya’s Personality: Freya is very unique and loves to play with chocolate wrappers, we tie them into a knot, and when we throw them Freya will bring it back to you and expect you to throw it again - like a dog playing fetch.
More about Freya: Freya loves cuddles when it suits her, and Freya loves to explore in the cat enclosure, which has a treadmill, climbing stations, sleeping areas etc.
Freya has been desexed twice, as the first one they couldn’t find all of her bits, so we had to wait another 6 months and have her desexed again. The vet stated Freya is extremely unique. Freya is a very loving little lady and is always the first to greet you when you arrive home.
Christmas facts
• “Silent Night” is the most recorded Christmas song in history with over 733 different versions copyrighted since 1978.
• Candy Canes originated in Germany. Originally used to keep young children quiet during marathon church services back in 1670.
• Santa Clause has his own Canadian postal code which people can send their letters and receive a personalised reply from ‘Santa’ through Canada Post’s Santa LetterWriting Program.
• The original Elf on the Shelf was named Fisbee, as the toy was inspired by the creators own toy elf called Fisbee.
Please be aware that as of October 14th, a new client offer and client referral offer has been implemented.
New Client Offer - What is it?
A reward for new clients for joining with MCS. They will receive an initial $200 EFTPOS card to say thank you, then an extra $50 each month for the next 12 months if they stay with MCS.
Click here to learn more
Client Referral Offer - What is it?
A reward for existing clients when they refer their friends. They will recieve a $200 EFTPOS card if they refer a friend to MCS.
Click here to learn more
How do people find out about the offer?
All our clients have received communciation on this eaither through post with their statements or via the digitial copy of the MCS client magazine.
Promo information for potential new clients will also be shared through client consults.
Caregiver Information:
An update from your Service Delivery Team Leaders
We would like to wish you all “Happy Holiday’s” and hope you enjoy this special time with your family and loved ones.
We wanted to thank all the Caregivers for your support and patience with the new Salesforce systems. It has been a learning process for us all. Please remember to contact the MCS offices for any clarification or assistance during office hours, to speak to any MCS office staff.
If you call after business hours, your call will be answered by an on-call team from HCA. The on-call team will pass a message on to any MCS office staff, the following business day.
Just a few reminders:
• To ensure that you are delivering the correct service to your client on the correct day. Please read the Service delivery instruction in the Salesforce Field app.
• Please continue to be diligent when checking in and out of a service on time as this is how you generate your time sheet to get paid correctly and on time.
• Notify MCS office to report any incident / Hazards / Near misses for a client so the office staff can enter an Elumina incident form on your behalf. Best practice is to call the office while you are still attending the client so as much information can be collected and instructions and support given for you and your client.
• Also please report any injury sustained to yourself to the MCS office ASAP.
• If a client dismisses you from a service earlier than scheduled, please contact the MCS office to advise.
• When accessing the Salesforce Field app, ensure you are regularly completing “Data Sync” in the settings menu.
• Please send any car registration, police clearance, driver’s license requests to commcare.compliance@ healthcareaustralia.com.au
Colleen and I will be concentrating on client notes in the coming weeks. Good documentation is an essential tool for effective communication of continuity of care and confirmation of the coordinated required service.
Please remember to keep your notes objective and not subjective. Full sentences are required. Entering one word like social support or domestic is not acceptable.
Auditors, legal representative or any other authorized individual may seek our documentation records at any time, therefore we rely on Caregivers documentation to support any claims, actions and outcomes.
Remember the motto “if it isn’t written down, it didn’t happen”
Wishing you all a Merry Christmas and a happy new year!
Please make sure you stay safe this holiday season and enjoy the time spent with loved ones.
A reminder to all of the public holidays over Christmas and New Years:
Wednesday December 25th
Thursday December 26th
Wednesday January 1st
Office Shutdown
Please note that both the My Care Solution offices and Healthcare Australia offices will but ‘shut down’ over the christmas/ new year period. This being from December 23rd to January 3rd. The offices will have a skeleton crew on site to ensure our services are delivered smoothly.
Sign up: Aged Care Quality Bulletin
The Aged Care Quality Bulletin is an information newsletter released by the Aged Care Quality and Safety Commission.
The bulletin shares important information with aged care providers about their responsibilities, the work of the Aged Care Quality and Safety Commission as the national regulator, and changes impacting the aged care sector.
My Care Solution strongly encourages you to subscribe to the bulletin to receive regular updates.
