Morgan Properties Training Course Catalog

MORGAN PROPERTIES

TRAINING COURSE CATALOG

Morgan Properties Training Course Catalog

INTRODUCTION

Training does not stop once you join Morgan Properties. With an influential culture of ongoing learning and development, continuing your Morgan education is prioritized through all levels of leadership. We consistently provide a combination of specialized training programs focused on specific skill enhancement, with comprehensive leadership development, and structured, multi layered, ongoing support.

Learning does not only happen in a classroom (virtual, in-person, or online), but we also place a high value on peer-to-peer knowledge transfer opportunities. This includes hands-on training, sales trainings, regional meetings, and small group training. Our primary focus continues to be providing all employees the tools to effectively develop their teams, provide exceptional customer service while maintaining a high level of operational efficiency.

This training guide is organized into six sections and outlines all the training classes, courses, and programs offered at Morgan Properties.

1. New Hire Training

2.

Morgan

Course Catalog

NEW HIRE TRAINING

The Basics of Working at Morgan

Morgan Properties New Hire Orientation

Online Course 30 minutes All employees

Welcome to Morgan Properties! This training will provide context on who we are, the culture of our company, and how we choose to operate. You have joined an outstanding company that truly cares about its number one asset YOU!

Welcome to Morgan Properties

Virtual Live Training 1 hour All employees

In this course, participants will be introduced to the Zoom platform and all the Zoom tools to develop the skill set needed for attending all virtual New Hire Classes. Participants will also learn about the history of Morgan Properties and what makes the company an industry leader. Growth opportunities available to employees and company benefits will also be discussed.

Fair Housing Compliance (completed yearly)

Online Course 2 hours All employees

Fair Housing laws prohibit discrimination based on seven federally protected classes: race, color, national origin, religion, sex (gender), disability, and familial status. In this course, you will learn why fair housing is important to our company, our residents, and our business and the steps you can take to make sure you are fair housing compliant.

Microsoft Teams

Online Course 10 minutes All employees

Microsoft Teams is a chat based workspace that allows internal teams to work together to enhance teamwork.

Office 365

Online Course 10 minutes All employees

Office 365 is a cloud-based collaboration platform with Office applications and other productive services. You can access the application from anywhere. This training will provide an overview on the following: Outlook, Calendar in Outlook, SharePoint

Yardi Sunday Report Basic

Online Course 10 minutes All employees

The Sunday Report provides data on leasing traffic, applications, vacancy, occupancy, and current and future exposure for each property in the company. The report captures this data each day of the leasing week which runs from Monday through Sunday. The report also groups the data by Regional Manager and Area Vice President.

Morgan Properties Training Course Catalog

Compliance Courses (completed yearly)

Preventing Harassment (manager or non manager course)

Online Course 110 minutes All employees

This course provides training that will help prevent all types of harassment. This course covers the following: Definitions of sexual harassment, remedies under the law, types of sexual harassment, sexual harassment examples, and commitment to preventing sexual harassment. It also details promoting a healthy company culture, company policy prohibiting sexual harassment, and the role of Human Resources (HR) in investigating harassment complaints. Additional resources address: "What if I am accused of sexual harassment?" and "Where do I go for help?"

Valuing Diversity, Equity, and Inclusion in the Workplace

Online Course 45 minutes All employees

This course provides students with a better understanding of diversity, equity, and inclusion, and how these ideas affect the workplace. It contains useful information on how to use diversity as a tool to enhance human relations and how to develop greater workplace productivity.

Violence in the Workplace

Online Course 20 minutes All employees

This course defines workplace violence, common factors involved with workplace violence, and strategies to prevent and cope with "active violence" events.

Human Trafficking Awareness

Online Course 25 minutes All employees

In this course, you will learn what human trafficking is, how to identify if someone might be a victim, and understand your role in reporting information about suspected human trafficking.

Security Awareness Fundamentals

Online Course 20 minutes All employees

This course gives users a solid overview of the fundamental issues they will face as security aware employees. Topics include incident response, malware, safe surfing, human firewalls, phishing, social engineering, mobile and the Cloud, backup and preventative care, physical and non technical security, privacy, and policy.

Using the Phish Alert Button: Report Suspicious Emails

Online Course 20 minutes All employees

In this course, you’ll learn about the Phish Alert Button (PAB), an email plugin that gives your users a safe way to handle actual or potential phishing emails. We introduce you to Sam, your Security Awareness Mentor, as he teaches you how to distinguish between spam, phishing, and spear-phishing emails. Using the PAB will forward any suspicious emails to your organization’s security team for analysis and delete the email from your user’s inbox, preventing future exposure.

Morgan Properties Training Course Catalog

Hazard Communication

Online Course 15 minutes All site employees

Hazard communication is an essential workplace practice required to keep employees safe on the job. Worker Right to Know mandates your employer to provide you with information regarding the dangers of the hazardous chemicals you work with or risk exposure to in the workplace. In this course, we'll examine the types of chemical hazards that exist in your facility, teach you how to understand the resources that will keep you safe, and discuss your safety responsibilities for yourself and your coworkers.

Asbestos Awareness

Online Course 15 minutes All site employees

Despite its limited use in recent decades, asbestos continues to remain a serious concern. Every day, millions of people spend time in homes, schools, and workplaces where asbestos containing materials can still be found. In this course, we will explore the dangers associated with this widely used substance, as well as the actions you can take to avoid potentially life threatening exposures

Hoarding

Online Course 15 minutes All site employees

Hoarding is an issue as frustrating as it is tragic and must be handled with extreme care and delicacy. In this course, we'll explore the issue of hoarding, and examine the steps you can take to protect your property while allowing hoarder individuals to receive the help they need.

Reporting

Yardi Unit Availability Detail Report (UAD)

Online Course 15 minutes Leasing, APM, PM, ASM, SM The UAD Report provides detailed information about the available units at your property.

Yardi Resident Screening

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager

For every applicant, you will need to ensure that there are no checkpoint messages, such as identity alerts, that need to be addressed

Yardi Delinquency Reports

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager

Residents are required to pay rent by the first day of the month. Any resident whose balance is not paid in full after the fifth day of the month will be assessed the appropriate late fees. After late fees are assessed, delinquent rent collection efforts on site will begin. As the status of the Delinquency collection process progresses, the Property Manager must update the Delinquency comments in Yardi on an ongoing basis.

Morgan Properties Training Course Catalog

Yardi Sunday Report Advanced

Online Course 15 minutes Property Manager, Assistant Property Manager

The Sunday Report provides data on leasing traffic, applications, vacancy, occupancy, and current and future exposure for each property in the company. The report captures this data each day of the leasing week which runs from Monday through Sunday. The report also groups the data by Regional Manager and Area Vice President. This video reviews more advanced features of the Sunday Report

Friday Report

Online Course 15 minutes Service Manager, Assistant Service Manager

The Friday report summarizes the maintenance activity for the week at each property including work orders, make readies and preventative maintenance. Each week, the Property Manager or Service Manager is responsible for entering notes on the report to explain any items that are past due according to our company policies.

Marketing

J Turner Research

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager

J Turner Research is a premier multifamily housing industry research firm providing resident survey & reputation management services to the apartment industry. The videos contained in this training review how to use the Survey Dashboard in J Turner.

J Turner Survey Dashboard

Online Course 15 minute Leasing, Assistant Property Manager, Property Manager

This video reviews the J Turner 360 process, system overview, what to expect next, and best practices.

Ratings Tracker

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager This video discusses how to manage your apartment reviews.

SOCi Overview

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager Manage your property's digital presence with SOCi.

Morgan Properties Training Course Catalog

Additional Programs and Resources

SAP Concur

Online Course 15 minutes Assistant Property Manager, Property Manager

SAP Concur is an expense reporting software that allows you to create and submit work related expenses for reimbursement.

Morgan Properties Intranet: Property Operations

Online Course 15 minutes Assistant Property Manager, Property Manager

The Property Operations dropdown on the Morgan Properties Intranet is the place for all things property related.

Leasing Commissions

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager

Morgan Properties offers commissions to eligible employees as an incentive. This commission is based on the entire rental process from accepting the application up to the time of move in. The commission is earned and paid when the resident moves into the property.

Morgan Properties Renters Insurance Programs

Online Course 15 minutes Leasing, Assistant Property Manager, Property Manager

The Assurant Leasing Portal is a notification system that enables us to make sure all residents who are moving in or renewing with us are compliant with our insurance requirements of obtaining a renter’s liability insurance policy in the amount not less than $100,000.00 per occurrence.

Yardi Mobile Maintenance

Online Course 15 minutes Service team members

Yardi Mobile Maintenance is an app that allows maintenance techs to access their assigned work orders from the field. They can add labor and inventory to work orders and record time, notes, and complete work orders in real time. They also can create new work orders.

Ladder Safety

Online Course 15 minutes Service team members

For many workers, using a ladder is part of daily life. Unfortunately, this also means numerous ladder related injuries many of which are preventable. In this course, we intend to do exactly that: teach you how to prevent ladder injuries. We'll examine how so many ladder accidents originate and discuss the steps you can take to enhance your safety, as well as the safety of those around you in the workplace and beyond.

Introduction to Hand and Power Tool Safety

Online Course 15 minutes Service team members

You don't need to be an expert to acknowledge that whatever a power tool can do to a piece of wood or sheet of metal, it could probably do to you as well. Knowing the correct procedures and safety processes when using hand and power tools is integral to preventing serious injury, or worse. In this course, we'll introduce some valuable safety tips, and teach you how to avoid the most common and serious tool-related hazards.

Morgan Properties Training Course Catalog

Live Virtual Classes

Fundamentals of Property Management

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will obtain a better understanding of Morgan Properties’ policies and procedures related to emergency response, curb appeal, and fair housing. An overview of how to respond to a Reasonable Accommodation/Reasonable Modification request will also be provided.

Yardi Navigation and General Usage [Voyager]

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will be introduced to the Yardi Voyager dashboard, basic features, and reporting. They will also learn how to manage the work order process within Yardi and via the Yardi Mobile Maintenance app.

Electronic Inspection Process

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will learn about the final move out inspection process using the Elevate dashboard and Maintenance IQ (MIQ) app. The course will also review the notice to vacate policy and procedure.

Maintenance & Property Operations Part 1 [MPO 1]

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will learn about the capital improvement process, quarterly inspection process, and the importance of preventive maintenance. The Morgan Properties Smart Shop and shop operations will also be discussed.

Maintenance & Property Operations Part 2 [MPO 2]

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will learn about the policies surrounding the entire make ready process and best practices on setting up a production schedule. The course will also provide an in-depth review of the UAD report.

Budget Management & Voyager Reports

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will interpret financial performance based upon exploring budget management and voyager reports.

Ordering & Invoicing Part 1 [OPS 1]

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will learn how to place an order in OPS online, understand methods to search for products, check budget, and complete their purchase. This course will provide participants with a working understanding of the OPS landing page and different functions that pertain to their position.

Morgan Properties Training Course Catalog

Ordering & Invoicing Part 2 [OPS 2]

Virtual Live Training 90 minutes Service Manager, Property Manager

In this course, participants will learn how to place an order in OPS off line and how to search for products, check budget and complete their purchase. They will also learn about the OPS landing page, different functions that pertain to their position, and how to find reports as needed.

Delinquency & Move Out Process

Virtual Live Training 90 minutes Property Manager

In this course, participants will learn about Morgan’s policy and procedures surrounding rent collections and delinquency at their properties. The process of moving a resident out of the system, as well as how to adjust move out dates, cancel a move out and move out certifications, including rent responsibility components will also be discussed.

Revenue Management Basics & Pre Tour Prep [LRO]

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will explore the basics of Revenue Management and Morgan’s pricing structure within Lease Rent Options (LRO). Participants will also review new apartment pricing, renewal pricing, hold time pricing. Participants will navigate Yardi and explore the Unit Availability Detail (UAD) Report and other Pre tour prep.

Revenue Management Advanced [LRO]

Virtual Live Training 90 minutes Property Manager

In this course, participants will explore the basics of Revenue Management and Morgan’s pricing structure within Lease Rent Options (LRO). Participants will also review new apartment pricing, renewal pricing, hold time pricing. Participants will navigate Yardi to explore the Pricing Trend Report and renewal pricing.

Welcome to Multifamily

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will be introduced the Multifamily industry as it relates to Morgan Properties. They will also obtain a better understanding of Morgan Properties’ policies and procedures related to fair housing and how to respond to Reasonable Accommodation/Reasonable Modification requests.

CRM 1: Unreviewed Queue Management

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will explore how to manage incoming traffic from first contact to move in by using Rent Café CRM Flex.

CRM 2: Community Queue Management

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will explore how to effectively manage lead correspondence through completing Follow Ups, managing appointments, and creating Follow Up schedules in Rent Café CRM Flex.

Morgan Properties Training Course Catalog

CRM 3: Applications, Screening & Lease Generation

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will explore the application, screening, and lease generation process along with the operational software (Rent Café CRM Flex) used to complete this workflow.

CRM 4: Move-In Process, Renewals & Resident Insurance Requirements

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will explore the policy and procedures and Rent Café CRM Flex navigation to move in a new resident.

CRM 5: Lead to Lease Review

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will review managing a Guest Card from the Unreviewed Queue to posting the Move In in Rent Café CRM Flex.

Sales Skills: The Foundation

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will gain an understanding of the impact of marketing and how it sets the stage for what our prospects want during the sales process. Participants will also explore customer service at Morgan and the sales process and their role within it.

Sales Skills: The First Contact

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will learn soft sales skills needed to complete a successful first contact with prospects.

Sales Skills: The Tour

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will learn the soft skills needed to prepare and deliver an in-person or virtual tour.

Sales Skills: The Closing

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will learn the soft skills needed to emotionally close the sale and ask for the sale. Participants will also learn the different types of closings and how to handle objections.

Sales Skills: The Follow Up

Virtual Live Training 90 minutes Leasing Professional

In this course, participants will receive soft skill sales training for providing personalized, consistent, fair, and impactful follow up with every prospective resident.

The Morgan Brand

Virtual Live Training 90 minutes Property Manager, Leasing Professional

In this course, participants will be introduced to the Marketing team at Morgan Properties and learn about the marketing resources available and their purpose. The crisis and incident reporting process will also be discussed.

Morgan Properties Training Course Catalog

Regional Manager Onboarding RMM #1: Regional Manager Software Review

Virtual Live Training 60 minutes Regional Managers

Module for on boarding Regional Manager(s) to obtain an understanding of all software systems utilized in daily operations for their diverse portfolio.

Regional Manager Onboarding RMM #2: Regional Manager Reporting Package

Virtual Live Training 90 minutes Regional Managers

In this course, participants will review important reporting in YARDI/CRM

Regional Manager Onboarding RRM #3: Screening and Executive Dashboard

Virtual Live Training 60 minutes Regional Managers

In this course, participants will be able to understand Morgan Properties policies when it comes to screenings and how to override a denied result.

Regional Manager Onboarding RMM #4: Renewals

Virtual Live Training 60 minutes Regional Managers

In this course, participants will review the variations of renewals based on their area.

Regional Manager Onboarding RMM #5: Leadership

Virtual Live Training 90 minutes Regional Managers

In this course, participants will be given tools to become and develop into an effective leader. We will be reviewing tips from other Regional Manager within our organization that help them be successful.

Morgan Properties Training Course Catalog

PROFESSIONAL DEVELOPMENT

PDP 101

Our exclusive Professional Development Programs provide opportunities for top-level team members to grow and develop the next level of skills to fast-track their career advancement. These extensive programs cover a wide array of topics. Whether you are new to the industry or have years of experience, we have the right series of courses to get you ready for the next step in your career.

PDP 101 Eligibility:

• All Non-Management (i.e., no direct reports) site level employees

• In Position with Morgan for 4 Months or More

• Growth Employee Performance Rating or Above

• No Disciplinary Action Within the Last Year

PDP 101 Classes

Business Communication

Virtual Live Training 2 hours

In this course, we’ll review the importance of communication in business and the forms of communication and how to use them effectively.

Time Management

Virtual Live Training 2 hours

In this course, you will learn to develop a clear sense of purpose, structure priorities, overcome negative behavior patterns, and leverage practical strategies, tools, and techniques to develop better time management skills. Participants will gain effective time management skills to make better decisions, meet deadlines, and achieve their goals.

Conflict Resolution

Virtual Live Training 2 hours

In this course, you will learn how to deal with conflict, set clear expectations, and manage yourself and others in these difficult situations. You will understand the nature of conflict and discover when conflict is positive or negative. We will share strategies for dealing with conflict, the skills necessary for resolution, and the steps needed to reach a mutual understanding.

Training Others

Virtual Live Training 2 hours

In this course, you will review the different learning styles and their role in training others in the workplace. You will learn about the 4P Training model, its value, and how it can be used in our business.

Morgan Properties Training Course Catalog

MICRO CERTIFICATIONS

Want to advance in your career with Morgan? Looking for a way to stand out? There are so many paths to success at Morgan Properties. With Morgan Micro-Certifications you can now showcase your skills and expertise in a brand-new way and truly set yourself apart as you prepare for the next step in your career!

Leasing Management Micro Credential (Level 1)

• Reporting Quiz

• Policy & Procedure Quiz

• eLearning: Become an Expert E learning & Customer Centric Leasing E learning

Service Management Micro Credential (Level 1)

• Reporting Quiz

• Policy & Procedure Quiz

• eLearning: Introduction to Workplace Safety

Property Management Micro Credential (Level 1)

• Reporting Quiz

• Policy & Procedure Quiz

• eLearning: Business Ethics for Managers

Lifelong Learner Micro Credential (Level 1)

• Time Management

• Conflict Resolution

• Peer Coaching

• Customer Service

• Difficult Conversations

• Business Etiquette

Morgan Properties Training Course Catalog

MENTOR PROGRAM

Mentors teach new hires and newly promoted Morgan team members about the core components of their jobs while demonstrating Morgan’s values and culture. Mentors complete extensive training and utilize a variety of tools and resources to support mentees growth and development through individual and group coaching sessions. Most importantly, mentors share their own unique experiences and personal tips to highlight the many paths to success at Morgan Properties.

Mentorship Levels

Peer Influencer

Help new hires feel at home at Morgan Properties by being a culture ambassador. They welcome our newest team members to the family and help them grow personally and professionally. Peer influencers have demonstrated the ability to excel in their current position and have a passion for training and mentoring others. Peer Influencers are chosen by their Regional Manager (site level) or direct manager (corporate) and paired with new Morgan team members.

Transition Partner

Partner with new team members from recent acquisitions. They share tools and best practices and assist the new team member in becoming familiar with the resources needed to excel in their role. Mentoring takes place virtually and/or in person and may involve travel. Transition Partners complete certification in Morgan University annually and must sign a mentor agreement form here. Mentors are paired with mentees for acquisition (or special request) by their Area Training Manager.

Leadership Coaching Community

Join this interactive coaching community where everyone has the opportunity to coach and be coached. Connect with team members who can help you grow in your career at Morgan Properties. Every month members will be paired with someone in the Microsoft Teams group at random. Members will receive an automated message and be prompted to set up time for a chat. Prepared with discussion guides and other valuable resources, Leadership Coaches will be ready to make the most of this unique networking opportunity. Through one on one virtual meetings with a wide variety of Morgan team members at all levels in the organization, participants will have the opportunity to build relationships, share strengths, showcase talents, and find the right coach(es) to support them through challenges. Open to all corporate employees, department heads, and site team leaders at the Property & Service Manager II level or above.

Morgan Properties Training Course Catalog

LEADERSHIP ACADEMY

Leadership Academy provides all new managers (through promotion, outside hire, acquisition, or other) with the tools and techniques to become more impactful leaders. New leaders will emerge with a better understanding of the critical competencies of effective leadership and an ability to lead with confidence to implement the best outcomes at Morgan Properties. This 5-day program will focus on these key areas:

• Management Foundations

• Leadership Foundations

• Hiring and Employee Engagement

• Coaching and Performance Management

• Diversity and Inclusion

Module 1: Management Foundations

Virtual Live Training 4 hours

• Business Communication

o In this course, we will review the importance of communication in business and the forms of communication and how to use them effectively.

• Time Management

o In this course, participants will learn to develop a clear sense of purpose, structure priorities, overcome negative behavior patterns, and leverage practical strategies, tools, and techniques to develop better time management skills. Participants will gain effective time management skills to make better decisions, meet deadlines, and achieve their goals.

• Conflict Management

o In this course, you will learn how to deal with conflict, set clear expectations, and manage yourself and others in these difficult situations. You will understand the nature of conflict and discover when conflict is positive or negative. We will share strategies for dealing with conflict, the skills necessary for resolution, and the steps needed to reach a mutual understanding.

Module 2: Leadership Foundations

Virtual Live Training 4 hours

• This module helps participants build on foundational leadership skills including identifying their leadership style and how to leverage it to support growth. The course also explores how to use emotional intelligence and situational leadership to support their team. The following topics will be reviewed:

o Differences between leaders and managers

o Leadership Style

o Situational Leadership

o Emotional Intelligence

Morgan Properties Training Course Catalog

Module 3: Hiring and Employee Engagement

Virtual Live Training 4 hours

• Interviewing and Hiring Employees

o The module will build on the first two modules, Management Foundations and Leadership Foundations. This course will examine the role of managers in the life cycle of the employees’ career, from hiring through engagement.

• Motivating and Engaging Employees

o In this course, participants will explore employee engagement and employee motivation. They will also identify their own motivations and learn how to uncover their team’s motivations. Participants will review tools and best practices to improve employee engagement and motivation.

Module 4: Coaching and Performance Management

Virtual Live Training 4 hours

• Training and Coaching Employees

o In this course, participants will review the different learning styles and their role in training others in the workplace. Participants will learn about training, its value, and how it can be used in our business.

• Performance Management and corrective action

o In this course, participants will Performance management focus’ solely on the evaluation process for the employees. The aim is to provide leaders with the background they need to successfully manage employee performance by providing feedback and corrective action.

Module 5: Diversity and Inclusion

Virtual Live Training 4 hours

• In this course, participants will examine the ideas of diversity and inclusion within the context of leadership roles. Participants will explore dimensions of diversity, bias, microaggressions and inclusive leadership. The following topics will be reviewed:

o Micro aggressions

o Unconscious Bias

o Inclusive Leadership

Morgan Properties Training Course Catalog

MORGAN UNIVERSITY COURSES

Energy and Sustainability

The following courses are made available through a partnership with the Institute of Real Estate Management (IREM).

Benchmarking and Tracking

Learn basic and intermediate strategies to access and track energy data at your properties, as well as how to analyze the data effectively.

• ES 100 Benchmarking Multifamily Properties

• ES 150 Accessing and Using Energy Data

Building Retrofits

The three courses in this series progress from an introduction of the concept of deep retrofit value to an extensive look at how deep retrofit value applies to investment real estate, how to analyze deep retrofit value for a particular property and project, and how to present the business case for a deep retrofit to owners, investors, and other stakeholders.

• ES 200 Enhancing Property Value with Deep Retrofits

• ES 210 Identifying and Presenting a Deep Retrofit Opportunity

• ES 220 Calculating Deep Retrofit Value

Leadership and Supervisor Skills

Difficult Conversations with Employees

The Difficult Conversations with Employees training series is designed to improve managers’ ability to achieve organizational goals by effectively conducting challenging discussions with their employees.

The series explores how to successfully prepare for, conduct, and follow through with difficult conversations in the workplace.

• LS 180 Difficult Conversations: Introduction

•

LS 181 Difficult Conversations Module 1: The Basics

• LS 182 Difficult Conversations Module 2: When to Initiate

• LS 183 Difficult Conversations Module 3: Importance of Preparation

• LS 184 Difficult Conversations Module 4: Self Preparation

• LS 185 Difficult Conversations Module 5: Reactions and Outcomes

• LS 186 Difficult Conversations Module 6: Opening the Conversation

• LS 187 Difficult Conversations Module 7: During the Conversation

• LS 188 Difficult Conversations Module 8: Ending the Conversation

•

LS 189 Difficult Conversations Module 9: Following Through

Morgan Properties Training Course Catalog

Management Basics

This series presents basic building blocks for new supervisors who are beginning their management journey and helps refresh seasoned managers on tried and true techniques that they can consider reintroducing into their daily routines.

• LS 120 Business Ethics for Managers

Team Mission, Vision, & Goals

The Team Mission, Vision, & Goals series is designed to teach managers how to define a team mission and vision and set goals to increase productivity and improve team performance. The series works through the process of creating team mission and vision statements, then explains how to set team goals aligned with the vision using the SMART model. It explores how to align employees to the team goals, and finishes by reviewing tracking systems, metrics, and communication strategies to successfully achieve those goals.

• LS 220 Defining Team Mission & Vision

• LS 221 Developing Team Goals

• LS 222 Aligning Team Members

• LS 223 Achieving Team Goals

Valuing Generational Differences

This series of courses is designed to improve new managers’ ability to effectively manage multiple generations in the workplace. The series reviews the importance of valuing generational differences and how to identify characteristics of the five generations currently active in the workforce. It also explores how to effectively manage and integrate multiple generations in a team through improved communication and generational conflict resolution.

• LS 210 Generational Differences Module 1: Defining Generations

• LS 211 Generational Differences Module 2: Identifying the Generations

• LS 212 Generational Differences Module 3: The Multi-Generational Workplace

Maintenance Skills

Maintenance and Repairs

From drywall repair and painting to basic electrical work, this series covers the fundamental skills required to complete ongoing maintenance and service repairs.

• MR 110 Painting Basics

Morgan Properties Training Course Catalog

Residential Leasing

Customer-Centric Leasing

This series teaches at a high level how the customer centric leasing approach can help improve and expand leasing ability. The series explains customer centric leasing and its benefits. It also describes the stages of the prospect’s journey and explores how to tailor interactions with a prospect.

• RL 110 Customer Centric Leasing

• RL 111 The Prospect’s Journey

• RL 112 Tailoring Your Interactions

Becoming an Expert

This series explains what it means to become an expert as a leasing professional. The series covers four major areas of expertise: your property, your competitor properties, your local community, and your industry. The modules in this series explore what leasing professionals need to know about each of these areas, how to learn that information, and why knowing that information improves leasing ability.

• RL 115 Becoming an Expert

• RL 116 Know Your Property

• RL 117 Know Your Competitors

• RL 118 Know Your Community

• RL 119 Know Your Industry

Identifying and Addressing Preferences

This series explores the inquiry process a leasing professional must go through to understand what prospects are looking for in their new home. The modules in this series discuss how to identify a prospect’s preferences, determine which of those preferences are needs and wants, and address needs and wants by successfully prioritizing them.

• RL 120 Identifying Preferences

• RL 121 Differentiating Needs and Wants

• RL 122 Addressing Preferences

Lead Conversions

This series explores the conversion process from lead to future resident. The modules in the series discuss phone, email, walk in, and sister property leads and best practices specific to each type of lead.

• RL 130 Introduction to Lead Conversions

• RL 131 Converting Phone Leads

• RL 132 Converting Electronic Leads

• RL 133 Converting Sister Property Referrals

• RL 134 Converting Tours to Leases

• RL 135 Reexamining Lead Conversions

Touring the Property

This series explains the basics of giving a property tour. The series covers preparation for a tour, the tour itself, follow up after a tour, and tour safety.

• RL 140 Preparing for a Successful Tour

• RL 141 Conducting a Successful Tour

• RL 142 Following up After the Tour

• RL 143 Property Tour Safety Tips

Morgan Properties Training Course Catalog

Safety and Prevention

Introduction to Safety and Prevention

Protecting the health and safety of yourself and those around you begins with awareness and education. In this introductory series, we’ll explore essential safety topics that matter to all employees, including compliance, OSHA, and most importantly, the role of each individual in providing a safe and healthy environment for everyone in the workplace.

• SP 001 Introduction to Workplace Safety

• SP 050 Introduction to OSHA

Workplace Safety

As an employee, you are our company’s most valuable asset, so we want you to stay safe. We’ll take a look at some safety practices and behaviors to teach you how to address emergencies, avoid workplace hazards, and leave work every day as healthy as when you arrived.

• SP 101 Washing Your Hands

• SP 105 Office Safety

• SP 110 Basic First Aid: Introduction

• SP 111 Basic First Aid: Emergency Treatments

• SP 115 Back Injury Prevention: Introduction

• SP 116 Back Injury Prevention: Safe Lifting Practices

• SP 120 Avoiding Slips, Trips, and Falls

• SP 125 Fire Safety

• SP 130 Ladder Safety

• SP 135 Bloodborne Pathogens

Property Safety

The courses in this series teach you how to rectify a variety of safety issues that may occur at the property site.

• SP 205 Golf Cart Safety

• SP 210 Bed Bug Prevention and Treatment

• SP 220 Asbestos Awareness

• SP 230 Mold Prevention

• SP 240 Hoarding

• SP 250 Lead Safety

Maintenance Safety

All properties share potential safety hazards, such as fire, powered equipment and machinery, etc. These courses will show you how to navigate these hazards in a way that keeps you and the community safe.

• SP 305 Personal Protective Equipment

• SP 315 Fire Extinguishers

• SP 320 Electrical Safety

• SP 325 Hand and Power Tool Safety

• SP 330 Lockout/Tagout Procedures

• SP 335 Hazard Communication

• SP 340 Heat Stress Prevention

• SP 345 Respiratory Safety

• SP 350 Compressed Gas Safety

Morgan Properties Training Course Catalog

Soft Skills and Professional Development

Communication Skills

This series includes courses on Email Etiquette, Telephone Communication, and Business Letter Writing.

• COM 110 Email Etiquette

• COM 200 Business Letter Writing

Effective Telephone Skills

Demonstrating effective telephone skills goes hand in hand with providing outstanding customer service. In this series, you’ll learn the essential components of communicating effectively over the phone. We’ll highlight the importance of maintaining a positive attitude, examine how to balance your tone with friendliness and professionalism, introduce effective strategies that you can use to manage stressful customer service situations, and discuss how to always leave callers with a lasting, positive impression.

• COM 120 Effective Telephone Skills: Basic Communication

• COM 121 Effective Telephone Skills: Put Yourself in the Zone

• COM 122 Effective Telephone Skills: Balancing Your Tone

• COM 123 Effective Telephone Skills: Avoiding Common Pitfalls

• COM 124 Effective Telephone Skills: Difficult Callers I

• COM 125 Effective Telephone Skills: Difficult Callers II

• COM 126 Effective Telephone Skills: Effective Listening

• COM 127 Effective Telephone Skills: Taking Initiative

• COM 128 Effective Telephone Skills: Asking the Right Questions

Computer Skills

This series includes introductions to business software such as Microsoft Word®, Excel®, and PowerPoint®.

• CS 100 Introduction to Microsoft Word

• CS 110 Introduction to Microsoft Excel

• CS 120 Introduction to Microsoft PowerPoint

Leasing Agent Skills

In this series you’ll learn about the professional interpersonal skills you need to be a superior leasing agent.

• LA 120 Five Star Curb Appeal

• LA 150 Internet Leasing

• LA 170 Customer Service for Leasing Agents

• LA 175 Taking a TRS Call

• LA 180 Mystery Shopper

• LA 190 Closing the Sale

• LA 200 Overcoming Objections

• LA 210 Resident Retention

Morgan Properties

Training Course Catalog

Business Etiquette

This series provides an overview of business etiquette: how to work well with others in a polite and respectful manner. Topics include basic business etiquette standards, appearance, communication, relationships, asking for help, and giving thanks.

• PD 100 Business Etiquette: Introduction

• PD 101 Business Etiquette: Appearance

• PD 102 Business Etiquette: Communication

• PD 103 Business Etiquette: Work Relationships

• PD 104 Business Etiquette: Getting Help and Saying Thanks

Business Ethics

This series provides an overview of business ethics: the standard of conduct for employees that incorporates personal and company wide values. Topics include making ethical decisions, elements of professional integrity, creating personal mission statements, and ethical issues specific to customers, coworkers and vendors.

• PD 105 Business Ethics: Introduction

• PD 106 Business Ethics: Business Relationships

Customer Service

In this series, you will learn about the importance of providing quality customer service. We’ll accomplish this by exploring the customer experience, including their motivations and the effect that a positive customer service experience can have. We’ll also discuss positive habits and techniques to use when interacting with customers, and ways to create a positive and lasting relationship with them. Finally, we’ll take a look at how to approach a difficult situation with a customer, and how setting proper expectations and being a creative problem solver that practices active listening techniques can help you resolve issues respectfully and effectively.

• PD 110 Customer Service Module 1: Defining Customer Service

• PD 111 Customer Service Module 2: Customer Confidence

• PD 112 Customer Service Module 3: Problem Solving

Time Management

In this series, you will learn about the benefits of effectively managing your time. To accomplish this goal, you’ll discover techniques for managing a busy task list and decreasing the negative effects of distractions, disorganization, and interruptions. You’ll also set goals and establish priorities for optimizing your time during the workday. Finally, we’ll discuss ways to stay on task through planning, such as creating a daily schedule.

• PD 120 Time Management Module 1: The Benefits

• PD 121 Time Management Module 2: Taking Control

• PD 122 Time Management Module 3: Environmental Factors

• PD 123 Time Management Module 4: Priorities

• PD 124 Time Management Module 5: Scheduling Success

Morgan Properties Training Course Catalog

Stress Management

In this series, you will learn about stress and why its personal impact is so important. You’ll also explore some common stressors related to work, family, finances, and relationships, and discover how the stressful feelings they produce can have an impact both inside and outside of the workplace. Finally, this series will discuss the positive aspects of stress and give you a chance to reflect on positive ways to respond to the specific stressors in your life.

• PD 130 Stress Management: What is Stress?

• PD 131 Stress Management: Common Factors

• PD 132 Stress Management: Positive Approaches

Conflict Resolution

In this series, you’ll learn conflict resolution skills. You’ll be introduced to the basic concepts of conflict resolution and then taken through the steps to successful resolution, including how to address the issue, identify a solution, and move forward.

• PD 140 Conflict Resolution: Introduction

• PD 141 Conflict Resolution: Addressing the Issue

• PD 142 Conflict Resolution: Identifying Solutions

• PD 143 Conflict Resolution: Moving Forward