View the Lifestyle magazine to learn more about what’s happening around the Club, departmental updates, and upcoming events
PARK & FARMS TEAM
Interested in joining the team? Contact one of our members below!
Christian Acuna
Anissa Campbell
Shantae Fauntleroy
Jessica Noffsinger
Abby Rodriguez
Hannah Schmitt
QUICK LINKS
BCC Staff Page
Helping Hand Website
Staff Pastry Shop
Towson Mental Health
Password: BCC1898
TILLY THE BEAR
Can you find the Park & Farms mascot, Tilly? If you do, click on him to be entered into a monthly raffle for a gift card!
Paul
GREAT PEOPLE MAKE FAVORITE PLACES
BCC has created an actionable statement that helps define our philosophy known as The Simple Truth: Great People Make Favorite Places. Below is a small sample of staff members who are helping to make BCC your favorite place.
June Staff Member of the Month
Simple Truth Award
Will Jordan, Irrigation Technician
Since joining BCC last fall, Will has been an outstanding addition to the Grounds & Golf Maintenance Team, approaching each day with a positive, collaborative attitude and consistently demonstrating professionalism. Eager to learn and find solutions, he readily reaches out to industry contacts when needed and lives out our core value, “Do what’s right, not what’s easy,” by completing tasks quickly and efficiently while keeping budgeted goals in mind. Stepping into a role previously held for many years, Will has shown respect for the institutional knowledge of his predecessor while thoughtfully identifying opportunities for improvement, making him a dedicated, adaptable, and valued member of our team.
Patricia Goss, Member Relations Associate
A member recently contacted the Front Desk to ask about leftover plants from the Spring Gardening Workshop. After some back-and-forth between Patricia, the member, and Cathy Wagner, it became clear that the member had mistaken the spring annuals-to-go kits for the perennial pollinator garden kits, which were not offered this year due to the timing of the Big Ten Tournament and Easter events. Although we offered to assist, the member graciously declined and planned to get plants on their own. A few days later, while making birthday calls, Patricia realized it was the member’s birthday and decided to surprise them with perennial plants from BCC as a thoughtful gesture. Cathy provided four assorted perennials leftover from propagation, which she labeled and delivered to the front desk. Patricia paired them with a birthday card and personally delivered them to the member’s home. The gesture brought tears to the member’s eyes, and they were deeply touched by Patricia’s kindness.
GREENFOLDER STORIES
Read and experience the stories of the Simple Truth! This is a collaboration of stories submitted since the start of the Green Folder Stories Initiative. This book is live - meaning it’ll be updated throughout the year. So be sure to check back in from time to time to read what makes BCC so great!
Submit your Simple Truth experience by filling out the Green Folder Stories form, located at the bottom of the Park & Farms email, in Park & Farms, the staff webpage, or scan the QR codes in the staff breakrooms. BCC encourages all members to submit their own or fellow staff members’ Green Folder Stories.
Monday, october 13 | 9:00aM
20431 Middletown Rd | FReeland, Md
First Fruits Farm is a powerful force in our community, over 27 million pounds of our fresh produce has been harvested and distributed to food banks, shelters, schools, churches, and other organizations throughout Maryland and the Mid-Atlantic region. Come join this unique experience, and leave knowing that you helped better your community alongside your teammates.
TODAY
Look at what we’ve accomplished for First Fruits Farm in the past!
2025
7,000 lbs of onions
2024
2,300 lbs of zucchini
225 lbs of onions
12,000 lbs of cabbage
2023
90 boxes of collard greens
4,000 loaves of bread boxed
2,000 lbs of tomatoes
2022
10,500 lbs of cabbage
9,000 lbs of green beans
2,000 lbs of zucchini
19,000 lbs of potatoes
Designed to cultivate a new generation of leaders within BCC by focusing on the development of essential leadership skills and competencies
10
MONTHS of classroom sessions
2 MONTH project & presentation + =
LEADERS WHO ARE EQUIPPED WITH THE TOOLS, KNOWLEDGE, & PRACTICAL EXPERIENCE TO INSPIRE, LEAD, AND CREATE A LASTING IMPACT WITHIN BCC AND BEYOND ELIGIBILITY
• Employed in good standing for 12 months prior to beginning program start date
• Must have met credit requirement for BCC YOUniveristy course year prior year
• Can apply independently or be recommended by an executive
• Calibration meeting will occur for all candidates
• Interns are not eligible for the program
• Program is voluntary
• Must meet the minimum application requirements
APPLICATION REQUIREMENTS
• Letter of support from applicant's executive and a peer
• Letter of intent from the applicant explaining their desire to attend
• Resume submission
• Volunteering element
Must demonstrate some level of volunteer work
APPLICATIONS NOW OPEN CLOSES SEPTEMBER 30
PROGRAM START DATE JANUARY 2026
APPLICATION COURSE SCHEDULE
WHAT IS BCC YOUNIVERSITY?
BCC YOUniversity is a continuing education program geared to promote personal and professional growth for all BCC staff.
STAFF REQUIREMENT
All year-round Full-time and Part-time staff are required to participate. Seasonal staff are welcome to attend with supervisor approval.
• Full-time staff are required to obtain a minimum of 4.5 credits within the fiscal year (March 1-February 28)
• Part-time staff will be required to obtain a minimum of 3 credits within the fiscal year (March 1-February 28)
• All new staff are required to take one BCC Basic History course
NO SHOW POLICY
.5 Credit deduction for not attending class without prior cancellation notice. To cancel your class, login to Sign-Up Genius or contact Lauren Kourtsounis at lkourtsounis@bcc1898.com
PROFESSIONAL EMAIL ETIQUETTE
Walking us through a workplace necessity, our Director of Communications, Rachel Upton, will enlighten us on the do’s and don’ts of professional email etiquette. No matter your current position, this information is invaluable to your future and the way that you communicate with your peers or even supervisors. Join us for just half an hour, and you will be walking out of the room with fine-tuned skills and a newfound sense of confidence when interacting with others! This class is required for all Leadership.
SEPTEMBER 5 | 3:00PM | .5 CREDIT
COOKING 101: CHINESE NEW YEAR DUMPLINGS
Events Manager Caroline Pogust is teaching us the art of making a dumpling. Caroline is half Chinese; her family hails from Hong Kong and Shanghai. Growing up, her grandmother was one who first taught her the craft. She fondly remembers the big batches her grandmother would make, always reaching for a hot dumpling for a snack as opposed to a bag of chips. Now she makes them with her mom and sisiter, even her niece and nephew, when they are in the country.
SEPTEMBER 9 | 2:00PM | 1 CREDIT
BCC GOVERNANCE
SEPTEMBER 16 | 2:00PM | .5 CREDIT
FALL GARDEN TOUR
SEPTEMBER 17 | 10:00AM | .5 CREDIT
BCC ORCHARD TOUR
SEPTEMBER 25 | 10:00AM | .5 CREDIT
TENNIS 101
This month we will have Tennis 101 taught by the dynamic and spry Racquets Operations Coordinator David Loveman. The session will start with practicing swings and court coordination, then evolve into team play, some individual time, and all while ensuring your skill level is being accommodated for. Grab a coworker and learn something new, or put your skills to the test!
SEPTEMBER 25 | 1:30PM | 1 CREDIT
PERSONAL MEMBER
BCC
CREDIT REQUIREMENT UPDATE
Staff Members must complete 2 BCC Enrichment credits to fulfill the 2025–2026 BCC YOUniversity course year requirement. For this course year only, a Member Engagement credit is not required. Beginning with the 2026–2027 course year, the requirement will return to 1 Member Engagement credit
4 YEARS RUNNING!
INSTRUCTORS NEEDED BCC YOUNIVERSITY
WE WANT TO HEAR YOUR PASSIONS SHARE THEM AS AN INSTRUCTOR!
Do you ever find yourself wanting to bring your hobby to work? Let us help make that happen for you! If you have an interest and information on certain subjects, we would love to o er you a platform to speak on them. If you would like the opportunity to host a class, please contact Lauren Kourtsounis at lkourtsounis@bcc1898.com and we can start planning your course!
All staff instructors will receive credit for conducting classes, but must still complete the required credit categories as a participant.
STOP PAYING FOR A GYM MEMBERSHIP!
LET BCC PICK-UP THE BILL
Did you know that Baltimore Country Club has a gym reimbursement program? If you’re a staff member who works a minimum of 25 hours per month and actively uses a fitness center 9 times a month - then you qualify! BCC will reimburse up to $65 a month! (not to exceed the monthly membership fee) We’ve even partnered with Brick Bodies & ACAC to offer membership discounts!
BRICK BODIES
• $24.99 bi-weekly for multi-club usage, pool, & towel service
• First Step Program at Padonia $50 for 5 weeks, 2x a week working out with a trainer in small groups. Membership requires a $29 annual enhancement fee
ACAC
• $0 per month if you attend 9x each month
• $12.49 per month ACAC on-demand virtual access
$30 activation fee, one-time only
If you are a member of another health club, you will need to provide BCC documentation of your membership, fees, and usage reports.
Every quarter we will provide department & club wide updates on our Member Satisfaction score to keep us on track to reaching our goal.
Fiscal Year 2025-2026 Goal: 93% Quarter 2 Results MEMBER FEEDBACK SURVEYS
WIDE AVERAGE
Average across all departments from March-August
WHAT IS HAPPOMETER & MEMBER SATISFACTION?
Happometer is the survey tool used to measure Member Satisfaction- how happy members are with their experiences at the Club. Members receive surveys after they interact at the Club in one of our revenue generating outlets. Their scores tell us what we’re doing well and where we can improve.
GOLF
From: Maribeth Benjamin
I felt that David has been able to look at my set up and swing and correct my bad habits by explaining them through examples that are easily relatable. His instruction is clear and concise and I enjoy my lessons from him
From: Julie McClernan
Cathy Kim is excellent! I had an amazing lesson with her and signed up for another!
From: Michele Naish
Cathy Kim. Aside from her great personality, I do feel she's an excellent instructor. I definitely feel like I make progress every time I have a lesson with her.
From: Chris Conkling
The staff is very attentive. As an example. I arrived and had both my bag and my brothers taken directly to the practice range. Great job and thank you very much!
From: Cynthia Egan
As an out of state member, am not frequently on property. Everything is beautifully maintained and the East played well. Staff did their best to keep pace moving - appreciated.
From: Angela Ferner
EVENTS
The staff was great during planning and during the event. Caroline, especially!
From: Jason Stall
The pizza is so good, we’re always very impressed. I would love to see this even more regularly going forward, it was very popular!
From: Glenn Ercole
Lee Gio and Tyler are awesome and work together well!
From: Voula Hajimihalis
Where do I begin! Your staff ceases to amaze me! They are the best!
From:Hanly Rogers
10/10 - honestly I wish these were available once a week!! Love the convenience, and the pizza is awesome!
From: Charles Ilardo
Kids loved the water slide. The food was amazing. Everyone raved about the gyro, chicken, fish and desserts, featuring the fried dough and baklava
From: Erobert Latshaw
ISABELLE DID A GREAT JOB as the Master of Ceremonies!
From: John Long
Food was superb. Wines very nice. Dessert was especially excellent and the corn soup was delicious. In general, BCC soups are spectacular! Service was flawless.
From: Elizabeth Sieck
My meal was delicious and the company superb. I love how BCC brings different staff members in to host the event so we can get to know as many of them as possible. The team on Wednesday night did an excellent job while making it fun.
From: Robert Travers
FIVE FARMS DINING
BCC is my home, community, the staff are my friends, the membership is do special, the food fantastic, parking is wonderful, safety from crime again safety is so great as one needs never to worry about crime and criminals like if you go downtown- so thank you
From: Maureen Norton
Professionally served. Several staff checked to see if we needed anything.. Wine was served in appropriate time when ordered. Meal was delicious. Glad to see sour dough bread on the menu Thank you
From: Nancy Hinds
Waiter (Brooks) was very attentive and the manager came over to check in. Always a nice experience.
From: Patricia Knott
Thank you for extra touches for my parents 60th anniversary
From: Maureen NortonThe service was excellent. The server always checked in with us. He knew information about the Flight menu and how the food was prepared and the spices used. The young lady was always close by and filled our water glasses each time it was needed. Friendly polite and respectful of our time Impressive service Thank you!
From: John Saxton
The ambiance, staff friendliness, and food quality. Cynthia was an excellent server as always - very attentive, helpful, and respectful of our elderly guests. Our non-member guests ordered the pasta and dip flights off the special menu and loved it.
From: J. Cannon
The staff and the food! We were greeted so warmly by Caitlin. So sorry to see you go back to West Virginia University and hopefully we will see her again during the holidays or next summer. Dakota was her delightful self in serving us bread. Cynthia stop by our table to provide water and also to say hello. It’s always so delightful to engage with Cynthia . What a wonderful person she is and what a tremendous asset she is to the Club! Hannah was our server and did her usual fantastic job. Again, it’s so delightful to talk with her and she made terrific recommendations on the flighted menu for the evening. The staff always make the BCC dining experience special. We love being there. The views of from the porch as memorable and it’s always nice seeing fellow members enjoying the Club.
From: Denise Kulinski
We were celebrating our granddaughter’s 10 th bday! Everything was wonderful! Especially the balloons and birthday card and candy. Special thanks to Kayla!.
From: Rajesh Jari
Very fine service and excellent food. 2 birthdays and we really had a great time..f/b managers checked in on us and made sure we were very comfortable.
From: Joan Cook
Ashley was professional and attentive. Delicious food and lovely environment.
From: Bryan Eberle
It was a wonderful evening everything went perfectly. The food was great, service was perfect and timing of food and drink could not have been better
From: Rosemary Nicolosi
My son (16 years old so eats for 3) had the crab balls (with honey) as appetizer. He (and I) loved them. When he saw them on the menu, he said, “Mama, they sound good but for $18?” I said, “go for it!” Well, as he was eating this unbelievably delicious appetizer, he said, “Mama, if I had known this small plate was going to be as good and as large as it is, I may not have ordered an entrée.“ Haha! When he got his Brie Grilled Sandwich (with sweet potato fries - superb), I guess he was OK with a lot more delicious food to eat! Touché chef! My experience, Mama’s, was equally as delightful. I grew up on the coast of New England. My favorite nostalgic treat is a lobster roll. I have traveled through out Baltimore trying to find a great option. However, generally lobster rolls cost about $35, and they are made with butter and that’s it. Buttered lobster on a roll is not good!! Lobster salad with celery and mayonnaise on a delicious roll as you served. it is the real thing. Thank you, thank you thank you I have not enjoyed a lobster roll as much in probably 30 years. And I can say, for $18, it is a massive value. Thank you for such good food. And lastly, I would like to recognize our server, Brooks, who was delightful and perfect in all ways. I’ve been a member of this club for maybe 30 years. I am more impressed with the food now than I have ever been. Thank you.
ANNIVERSARIES
Mike Horn
Graduated Towson University
ACCOMPLISHMENTS
Brett Keller Baby Girl
Hannah
Graduated with Masters from University of Tennessee
NEW HIRES
Schmitt
Jonie Ansah Valet Attendant
Aqueelah Price F&B Manager
William March Welcome House Attendant Rhene Balandray Prep Cook
