Staff Newsletter - Nov 2025

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MEMBERSHIP MAGAZINE LIFESTYLE

View the Lifestyle magazine to learn more about what’s happening around the Club, departmental updates, and upcoming events

PARK & FARMS TEAM

Interested in joining the team? Contact one of our members below!

Anissa Campbell

Jessica Noffsinger

Elizabeth Pearce

Abby Rodriguez

QUICK LINKS

BCC Staff Page

Helping Hand Website

Staff Pastry Shop

Towson Mental Health

Password: BCC1898

TILLY THE BEAR

Can you find the Park & Farms mascot, Tilly? If you do, click on him to be entered into a monthly raffle for a gift card!

From left to Right: Mike Horn, Rebecca Wyskiel, Janine Rich, Kent Johnson, Hannah Epple, Heather Miller-Kent at the 2024 Turkey Trot

Every day, small acts of kindness create the positive and supportive environment that makes our workplace special. By sharing your story, you not only celebrate those moments but also inspire others to go above and beyond. Whether it’s lending a hand to a colleague, going the extra mile for a member, or brightening someone’s day, your actions make a difference. Submit your Green Folder Story today and help us continue building a culture where kindness thrives. Remember, every act counts—let your story be the one that inspires us all!

SUBMIT YOUR STORY

Need help with a story? Reach out to Director of Member Experience Abby Rodriguez at arodriguez@bcc1898.com

Save The Date

NOVEMBER 24

FALL ALL-STAFF

Roland Park | Doors open at 8:30am Meeting starts at 9:00am

DECEMBER 16

GOLF & RACQUETS SALE & BRUNCH

Five Farms

Sport TickeTs

CAPITALS

BCC is offering two complimentary Washington Capitals tickets to each home game—which can be yours to win!

Tickets will be given out on a first-come, first-served basis. You may choose up to five games. In the event of multiple requests, a lottery system will be utilized.

CAPITALS TICKETS

Please note that staff members will not be compensated for attending the game. If they choose to attend, they must either use their paid time off or attend the game while off the clock

Gratitude Grams

Take a moment to make someone’s day special

Write a sweet note of appreciation to a co -worker & we’ll deliver it with a treat!

How it works:

����Grab a Gratitude Gram

����Write a kind message (anonymous or signed)

����Drop it in the Gratitude Basket

*don’t forget to include the recipient’s name*

MARYLAND MEN’S BASKETBALL

BCC is offering two complimentary Maryland Terps tickets to each home game—which can be yours to win!

Tickets will be given out on a first-come, first-served basis. You may choose up to five games. In the event of multiple requests, a lottery system will be utilized.

TERPS TICKETS

Deadline to submit: November 21st

Delivered

Please note that staff members will not be compensated for attending the game. If they choose to attend, they must either use their paid time off or attend the game while off the

Five FarmS Parking

Staff are required to park in the grass lot in the spaces highlighted in red, labeled Staff Parking

Parking decals helps with easy identification, security, and allows efficient allocation of parking spaces.

Parking decals must:

• Be the current year

• Remove all prior years

• Placed in the lower drives side windshield

Join the Park & Farms Team

Ever wonder how Park & Farms comes together each month? Here’s your chance to be part of the magic! We’re looking for creative, curious, and slightly snack-motivated staff to join thse newsletter team. We meet once a month (yes, there are snacks) to brainstorm stories, share laughs, and celebrate the great people who make BCC shine. No journalism degree required—just good vibes and fresh ideas.

Have questions about joining?

Feel free to reach out to any of the Park & Farms Committee

Members: Anissa Campbell, Jessica Noffsinger, Elizabeth Pearce, and Abby Rodriguez.

WHAT IS BCC YOUNIVERSITY?

BCC YOUniversity is a continuing education program geared to promote personal and professional growth for all BCC staff.

STAFF REQUIREMENT

All year-round Full-time and Part-time staff are required to participate. Seasonal staff are welcome to attend with supervisor approval.

• Full-time staff are required to obtain a minimum of 4.5 credits within the fiscal year (March 1-February 28)

• Part-time staff will be required to obtain a minimum of 3 credits within the fiscal year (March 1-February 28)

• All new staff are required to take one BCC Basic History course

NO SHOW POLICY

.5 Credit deduction for not attending class without prior cancellation notice. To cancel your class, login to Sign-Up Genius or contact Lauren Kourtsounis at lkourtsounis@bcc1898.com

CREDIT REQUIREMENT UPDATE

Staff Members must complete 2 BCC Enrichment credits to fulfill the 2025–2026 BCC YOUniversity course year requirement. For this course year only, a Member Engagement credit is not required. Beginning with the 2026–2027 course year, the requirement will return to 1 Member Engagement credit

CREDIT & BUDGETING WITH SAVINGS & BANKING

LIVING THE CORE FOUR: CREATING MOMENTS THAT MATTER

PERSONAL MEMBER

PERSONAL EMAIL ETIQUETTE

TRX FUSION FITNESS CLASS

Become an Instructor Today We want to hear Your Passions!

Do you ever find yourself wanting to bring your hobby to work? Let us help make that happen for you! If you have an interest and information on certain subjects, we would love to offer you a platform to speak on them. If you would like the opportunity to host a class, please contact Lauren Kourtsounis at lkourtsounis@bcc1898.com and we can start planning your course!

APPLICATIONS ARE CURRENTLY BEING ACCEPTED! Applications deadline is November 30

All staff who has been employed 12+ months, their spouses, and their children are eligible to receive a scholarship or college loan reimbursement! BCC awards up to $20,000 annually! Candidates can attend any degree program and any accredited university or college.

Recipients will be notified by December 15 Scholarship will be towards the Spring 2026 semester

Bartenders Danny & Gio are getting to know fellow staff members in the morning! Watch their first hallway interview with Membership Assistant and Server Hannah!

In October, we focused on building a foundation of trust, the essential first step in forming genuine relationships and connections. Now it’s time to take the next step: Discover: Discovery means getting curious about what makes each member unique. It’s about asking thoughtful questions, noticing the small details, and taking genuine interest in others. When we discover, we move beyond surface-level interactions and uncover what truly matters to the members we serve.

WHAT TO EXPECT THIS MONTH

Throughout November, you will be taught how to authentically engage in conversation with members to identify key interests and preferences. Our shared goal is to build a library of member preferences/interests that helps staff to personalize experiences for all members. Weekly trainings will inspire new ways to observe, listen, and spark genuine connection, helping every interaction build genuine relationships across the Club.

CHALLENGE OF THE MONTH: The Discovery Blitz

HABIT #2 Discover

• Ask open ended questions

• Encourage members to talk about themselves

• Observe patterns & interests

• Find Common Ground

Your challenge is simple: Discover and submit as many member preferences as possible throughout the month. Each conversation is a chance to learn something new about a member -- their favorite cocktail, sport, travel destination, and more. These discoveries should happen naturally through genuine conversation, not by interviewing or asking questions outright. By participating in the discovery blitz, you will be entered to win prizes! More details to come.

Member-able Moments Notepads

Located in high-touch point areas such as POS stations and time clocks. These are your go-to for quickly jotting down member details and discoveries.

E-mail Submissions

Send preferences directly to the Member Experience Inbox at experience@bcc1898.com

Be sure to include

• Your Name

• Member Name • Member Number, if possible

• The discovered preference

BCC Cares

AGES 25-35 PACKING EVENT

November 12 | 5:30pm-7:30pm Registration is required.

The Baltimore Hunger Project removes barriers to learning by providing food and resources to children facing food insecurity in our community.

Connect and help those in need, by packing food bags and making an impact.

Thanksgiving is the perfect time to spread gratitude and good vibes! Whether you are lending a helping hand, attending a local event, or finding your own special way to give back, we would love to see it.

Make sure you take a picture of your feel-good moments and share with us at epearce@bcc1898.com

BINGO FOR BARCS

November 16 | 5:00pm-8:00pm $30 event fee | Ticket required

Enjoy a game of BINGO and your chance to win prizes, including a $500 jackpot! All while supporting animals in need at Baltimore Rescue Animal Center Shelter.

COMMUNITY CRISIS CENTER

Community Crisis Center is a nonprofit food pantry that’s been serving our neighbors since 1982. They’ve recently lost a major donor while facing rising food costs and funding cuts – all while serving more and more families every month.

LEARN MORE
LEARN MORE
LEARN MORE

Thank you to all who volunteered this year at First Fruits Farm! This year we packed 600 boxes of potatoes, packed 100 boxes of sweet potatoes, and harvested 7,000 pounds of onions!

CLUB EVENTS

From: Robert Latshaw

The Halloween costumes worn by Rebecca and Freddie were hit of the evening! The table decorations were also very nice.

From: Francine Sellinger

Cathy Wagner goes above and beyond! The fall flowers are beautiful!

From: Jacqueline Tilley

I love these gardening/horticulture events. Cathy does an amazing job curating the plants offered.

From: S. Shelhoss

BCC is blessed to have Cathy Wagner as an ambassador of what makes the landscape so special. She was amazing with her knowledge, enthusiasm and respect for nature. Cathy was extremely prepared in this presentation with her passion showing immediately. This was a wonderful Master Class. Well done!

From: Jeanne Mockard

All the food was wonderful and plentiful and the servers were so supportive and kept the table clear so we could keep coming back. We had a magnificent time!

From: Martin Ortenzio

Mary Pat and I as well as our guests were blown away by the food selection and quality. Layout of the event was perfect. Very impressive for a team that always impresses!

From: Samantha Beecher

The food is always a hit – the brisket, the baked oysters with the bacon, the mini cupcakes, yum! It was such a fun time and we enjoy this format of an event, makes it easy to socialize!

PRIVATE EVENTS

From: Kathy Hargest

How non-stressful the planning of this yearly event was with both Caroline and Nick! Kudos to the entire time and making all our guests feel pampered not only on both courses but during the lunch and dinner as well.

GOLF

From: Mary Compton

Ryan is excellent in his approach to make each lesson both educational and interactive. He keeps it informative and fun! I have noticed huge improvements in my swing due to his guidance. He is encouraging and provides tangible feedback. His instruction is exceptional!

From: Louis Horst

Dave taking the time to redirect me on what the real issue was (as opposed to my symptom) and then working patiently with me to build the techniques and practice methods I needed.

From: Elizabeth Boyce

Cathy is an amazing instructor! She explains things very well and is so encouraging!

RACQUETS

From: Finley Weatherford

Gavin is an excellent teacher. One of the best teachers I have had in my many years of tennis. I have learned so much from him and he makes clinics a lot of fun.

From: Deborah Feeley

Jacob is just the BEST instructor for juniors! My two grandsons have had the best experience.

FIVE FARMS DINING

From: Riva Kahn

Everything was fantastic. Kayla was terrific as always. Food was delicious, packed perfectly and ready as scheduled. We rate our experience 10 stars!

From: Gale Woods

Danny was amazing as usual. The chili was delicious. The combo of Danny and Gio make for a fun Sunday afternoon!

From: John Saxton

The ambiance, quality of food and service. Cynthia was very helpful as always. The cheesesteak was excellent and the pour on my scotch was generous- much appreciated.

From: Maureen Norton

Kelly introduced herself before she took the cocktail order. The button was pushed while at the chairs and she arrived promptly. She was prepared to write down all the details of the order. She brought the order in a timely manner. She was professional, friendly and prepared.

From: Matthew Bregel

Kayla was very helpful in opening the wine locker when multiple keys did not work at first.

From: Julie Lynch

Danny was so nice and made us a special peach cocktail that we loved. My daughter was stuck in traffic, and everyone was incredibly nice and accommodating in adjusting our dinner time. Caitlin was super nice and very helpful when my mom needed a band aid. It’s all the little touches and the focus on providing such a welcoming experience that makes BCC so great!

This creamy, cheesy pumpkin lasagna recipe is the perfect way to usher in the tastes, smells and vibrant colors of autumn.

Pumpkin Lasagna

Ingredients

1 stick unsalted butter

1 chopped onion

4 cloved garlic

1 tsp cider vinegar

1 tsp dried sage

3 cans pumpkin purée

2 tbsp pure maple syrup

1 tsp grated fresh nutmeg

Salt

Directions

Ground black pepper

1 large egg, beaten to blend

1 container ricotta cheese

3 cups shredded fontina

3 cups shredded mozzarella

Cooking spray

1 lb no-boil lasagna noodles

1. Preheat oven to 375º degrees. In a large saucepan over medium heat, melt better. Add onion and garlic and cook, stirring occasionally, until fragrant and softened, about seven minutes. Add vinegar and cook, stirring, until mostly evaporated, about four minutes. Stir in sage. Add pumpkin, syrup and nutmeg, season with salt and pepper. Cook, stirring, until warmed through, about five minutes.

2. In a medium bowl, stir egg, ricotta, 2 cups fontina and 2 cups mozzarella until combined.

3. Grease a 13” x 9” baking dish with cooking spray. Smear a thin layer of pumpkin mixture on bottom of prepared dish. Cover with about one-quarter of noodles. Top with one-third of cheese mixture. Spread one-third of remaining pumpkin mixture over cheese mixture, followed by a thing layer of noodles and another layer of cheese. Repeat one more time, then finish with remaining pumpkin mixture and a layer of noodles. Sprinkle noodles with remaining 1 cup Fontina and 1 cup mozzarella.

4. Cover dish with foil and bake lasagna for 35 minutes. Uncover, increase oven temperature to 400º degrees. Uncover dish and continue to bake until cheese on top is melted, about 20 minutes more. Let rest five minutes to set.

Thank you to all who participated in BCC’s Howl-A-Ween pet competition! The competitors were cute and spooky, but there could only be one crown the scariest of them all!

Congratulations to Sadie, Hannah Epple, from Events, for winning the Howl-A-Ween!

SADIE Hannh Epple, Events
LUCY Hannh Epple, Events
LUCY Charles Saunders, Clubhouse Operations
ROOSTER
Cathy Wagner, Grounds
TIMBO
Caroline Fitzsimmons, Fitness
RUBY & BENTLEY
Jerry Kalb, Clubhouse Operations
MILLIE Madison Underwood, Culinary
NUTMEG
Jessica Noffsinger, Communications
ROCKY
Andrea Arbaiza, F&B
BUTTERBALL
Elizabeth Pearce, HR
PEANUT
Shantae Fauntleroy, Culinary

ACCOMPLISHMENTS

The count is in! Where does BCC lie on the debate of weather candy corn is good or bad? Out of a 17 votesBCC is on Team LOVE It!

NEW HIRES

Jesenia Manguera Server Assistant
Romelee Miranda J1 Intern
Zeca Eze Member Relations Associate
Kevin Tei Valet Attendant
Saray Woodberry Member Relations Associate
Chris Lee Server Assistant
Dustin Heflin Baby Girl
Noor Sayyed J1 Culinary Intern
Josie Joyner Member Relations Associate

NEW HIRES

Lawrence Hare Staff Cafeteria Chef
Arely Yanez Server Assistant
Cameron Mills Golf Shop Associate
David Bridges Clubhouse Services Manager

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